From Haiti.Noc at digicelgroup.com Sat Aug 1 01:52:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 07:52:38 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 14 8 15 24 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 15 1 0 45 ZTE 10 10 4 0 10 Huawei 6 6 6 0 6 Network 45 31 11 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 4 0 14 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 328:41:37 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 308:25:13 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 250:05:26 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 246:06:51 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 234:06:37 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 226:09:26 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 225:01:06 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 200:16:56 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 148:55:02 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 148:55:02 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 123:50:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 119:39:20 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 118:37:16 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 107:13:16 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 56:36:44 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 56:36:44 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 55:45:38 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 50:51:44 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 43:04:38 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 36:04:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 33:25:13 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 32:05:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 27:48:50 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 20:27:44 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 17:45:16 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 17:45:16 Dependent Affected by the power issue at the main site Affected by HDN150 INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 17:05:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 15:04:38 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 9:35:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 8:55:00 Power Power Failure (Indeterminate) Team claims unsafe area they cannot reach site. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 8:54:43 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 7:43:52 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 6:23:38 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 8/01/2020 7:00 AM INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 6:23:38 Dependent Affected by the power issue at the main site Affected by HGA105 INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 5:45:03 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 5:34:52 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 5:05:01 Power Generator failure (Faulty Battery) Faulty battery starter INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 4:55:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 4:55:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 4:01:52 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 6:30AM INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 3:21:44 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 2:58:52 Power Generator failure (Indeterminate) Site located in a private bussness.Team will be on site 8/01/2020 , ETA 7:00AM INC415646 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 0:14 2:25:56 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 6:30AM INC415653 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/1/2020 0:55 2:20:44 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415657 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 1:22 1:57:11 Power Generator failure (Indeterminate) Talkpool doesn't manage team to reach the site INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 1:00:44 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 1:00:44 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 1:00:44 Dependent Affected by the power issue at the main site Affected by HDO321 INC415560 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 1:42 0:57:56 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 0:55:02 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC415659 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/1/2020 2:24 0:55:02 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 0:20:44 Power Generator failure (Indeterminate) Site remains down after main site up, team is aware, ETA to be provided. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 0:09:38 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 02:28:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 08:28:44 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 14 8 16 25 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 15 1 0 47 ZTE 10 10 4 0 10 Huawei 6 6 6 0 6 Network 48 31 11 0 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 4 0 15 7 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 328:41:37 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 309:14:57 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 251:01:22 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 246:56:35 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 234:06:37 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 227:05:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 225:50:50 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 201:06:40 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 149:50:58 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 149:50:58 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 123:50:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 120:29:04 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 119:33:12 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 108:09:12 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 57:32:40 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 57:32:40 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 56:35:22 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 51:47:40 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 43:54:22 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 36:54:20 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 34:21:09 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 19:10 33:01:09 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 28:38:34 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 21:23:40 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 18:41:12 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 18:41:12 Dependent Affected by the power issue at the main site Affected by HDN150 INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 17:54:56 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 15:54:22 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 10:31:26 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 9:50:56 Power Power Failure (Indeterminate) Team claims unsafe area they cannot reach site. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 9:44:27 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 7:43:52 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 7:13:22 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 8/01/2020 7:00 AM INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 7:13:22 Dependent Affected by the power issue at the main site Affected by HGA105 INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 6:34:47 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 5:54:45 Power Generator failure (Faulty Battery) Faulty battery starter INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 5:51:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 5:51:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 5:34:52 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 4:17:40 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 4:01:52 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 6:30AM INC415653 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/1/2020 0:55 3:16:40 Transmission Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 2:58:52 Power Generator failure (Indeterminate) Site located in a private business. Team will be on site 8/01/2020 , ETA 7:00AM INC415657 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 1:22 2:46:55 Power Generator failure (Indeterminate) Talkpool doesn't manage team to reach the site INC415646 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 0:14 2:25:56 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 6:30AM INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 1:56:40 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 1:56:40 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 1:56:40 Dependent Affected by the power issue at the main site Affected by HDO321 INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 1:44:46 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415659 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/1/2020 2:24 1:44:46 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 1:16:40 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 9:00 AM. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 0:59:22 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA not yet available INC415570 HAIGA123 MORNE_ANDRE Grande-Anse Ericsson 2G C Talkpool 8/1/2020 3:10 0:59:22 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC415560 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 1:42 0:57:56 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415662 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/1/2020 3:30 0:41:40 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 05:30:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 11:30:12 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 1st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 1st, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 332:57:59 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 311:58:43 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 254:08:33 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 249:40:21 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 238:22:59 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 230:12:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 228:34:36 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 203:50:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 152:58:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 152:58:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 128:07:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 123:12:50 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 122:40:23 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 111:16:23 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 60:39:51 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 60:39:51 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 59:19:08 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 54:54:51 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 46:38:08 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 39:38:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 37:28:20 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 19:10 36:08:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 31:22:20 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 24:30:51 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 21:48:23 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 21:48:23 Dependent Affected by the power issue at the main site Affected by HDN150 INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 20:38:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 18:38:08 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 13:38:37 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 12:58:07 Power Power Failure (Indeterminate) Team claims unsafe area they cannot reach site. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 12:28:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 12:00:14 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 9:57:08 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 8/01/2020 7:00 AM INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 9:57:08 Dependent Affected by the power issue at the main site Affected by HGA105 INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 9:51:14 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 9:18:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 8:58:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 8:58:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 8:38:31 Power Generator failure (Faulty Battery) Faulty battery starter INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 8:18:14 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 7:24:51 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM expired, more update is expected from team. INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 7:15:14 Power Generator failure (Indeterminate) Site located in a private business. Team will be on site 8/01/2020 , ETA 7:00AM INC415646 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 0:14 6:42:18 Power Generator failure (Indeterminate) Team on site waiting for access INC415653 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415657 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 1:22 5:30:41 Power Generator failure (Indeterminate) Team is waiting for access INC415560 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 1:42 5:14:18 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 5:03:51 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 5:03:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 5:03:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 4:28:32 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415659 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/1/2020 2:24 4:28:32 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 4:23:51 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 9:00 AM. INC415662 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/1/2020 3:30 3:48:51 Power Power Failure (Indeterminate) Team is aware, ETA 7:15AM. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 3:43:08 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA not yet available INC415570 HAIGA123 MORNE_ANDRE Grande-Anse Ericsson 2G C Talkpool 8/1/2020 3:10 3:43:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415577 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Power Power Failure (Indeterminate) Team has been informed, ETA 7:30AM. INC415577 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415672 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Transmission Transmission (Indeterminate) Site will be up, once the issue fix at the far end HDO434. INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 1:18:43 Power Generator failure (Indeterminate) Team is informed. ETA 8:15 AM INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415301 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Dependent Affected by the power issue at the main site Affected by HDC318 INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415009 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 6:10 1:08:20 Dependent Affected by the power issue at the main site Affected by HDN150 INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 1:02:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415583 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:24 0:54:51 Power Power Failure (Indeterminate) Team is aware, ETA 8:35 AM. INC415583 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415586 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 6:30 0:48:20 Transmission Transmission (Indeterminate) Tx team is aware, ETA to be provided. INC415585 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:34 0:22:18 Power Generator failure (Indeterminate) Team is informed , ETA 8:10AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1180:51:37 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1055:13:47 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 285:09:47 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 185:16:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 185:13:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 140:51:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 134:58:47 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 125:50:47 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 111:19:36 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 75:11:37 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 75:03:37 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 62:22:37 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 62:10:37 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 57:06:47 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 53:34:47 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 33:16:47 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 18:44:47 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 17:57:37 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 17:46:47 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel 7/31/2020 12:35 17:42:37 Transmission Transmission (Indeterminate) Digicel Tx team is working on the case INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 15:12:37 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415484 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 18:18 12:18:47 RBS RBS Fault (DTRU failure) Faulty DTRU, spare part need to be replaced. ETR cannot be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 0:09:41 RBS RBS Fault (Indeterminate) Sector A down. Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 7/31/2020 20:54 24:34:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty Dynamo Spare Faulty Dynamo has been replaced INC415358 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/31/2020 15:36 7/31/2020 21:12 5:35:18 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC415498 HDS201 MORNE_CABRIT Sud Ericsson 2G A Talkpool 7/31/2020 19:38 7/31/2020 21:36 1:57:29 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC415531 HAIGA127 NACHET Sud ZTE 2G D Talkpool 7/31/2020 21:56 7/31/2020 22:39 0:42:43 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by itself INC415531 HAIGA112 CORAIL Sud ZTE 2G+3G C Talkpool 7/31/2020 21:56 7/31/2020 22:39 0:42:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS127 Cascaded Back in service with the main site. INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415464 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 16:45 7/31/2020 18:31 1:46:00 4:00:00 Compliant Power Generator failure (Low Voltage) Fail to start due to DC low voltage OK Team reset alarm and Restart auto INC415470 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G A Talkpool 7/31/2020 17:09 7/31/2020 18:47 1:37:38 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Coolant insufficient OK Team added 1 gal of coolant/Reset breaker/Restart INC415372 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 16:18 7/31/2020 19:13 2:55:12 4:00:00 Compliant Power Generator failure (Breaker Tripped) DC Alternator low, Emergency stop OK Tighten the terminal battery and recharged with another battery INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 18:32 7/31/2020 21:13 98:41:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue performed and the genset has been restarted INC415602 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 20:56 7/31/2020 22:00 1:03:38 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Team just reset alarm INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 7/31/2020 19:22 32:46:00 4:00:00 Not Compliant Dependent Transmission (Fiber issue) Fiber issue Cascaded Back up with the fiber link. INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G Talkpool 7/31/2020 1:20 7/31/2020 19:48 18:28:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Power team bleed and restart genset. INC414971 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 1:20 7/31/2020 19:48 18:28:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 7/31/2020 1:20 7/31/2020 19:48 18:28:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC415104 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/31/2020 3:02 7/31/2020 20:37 17:35:17 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage Need to be justified Team reset alarm and genset restarted. INC415104 HDC331 DAMIER JESSE Artibonite Ericsson 3G D Talkpool 7/31/2020 3:02 7/31/2020 20:37 17:35:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Need to be justified Back up with the main site INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 7/31/2020 19:22 33:18:01 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified DUW has been reformatted. INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/31/2020 15:50 7/31/2020 20:53 5:02:32 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate. Need to be justified Site back up after issue has been solved at the far end HDO434 INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 7/30/2020 17:58 7/31/2020 21:33 27:34:25 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out fuel. Cascaded Fuel has been added. INC415557 HDC218 LOPITAL_MIREBALAIS Centre Ericsson (3G+LTE) A Talkpool 7/31/2020 19:16 8/1/2020 0:10 4:54:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified DUW has been reset. INC415566 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 8/1/2020 3:00 8/1/2020 14:57 11:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Need to be justified Back up with the main site. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 8/1/2020 14:57 42:37:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA028 Cascaded Back in service with the main site. INC415640 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/31/2020 23:22 8/1/2020 14:57 15:34:31 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself INC415392 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 17:15 7/31/2020 20:45 3:30:42 4:00:00 Compliant RBS RBS Fault (DUG Failure) Faulty DUG. Spare DUG has been replaced. INC415421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/31/2020 13:44 7/31/2020 21:32 7:48:42 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Power reset applied on transceiver. INC415489 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 18:35 7/31/2020 21:40 3:05:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RRU found off due loose contact of power cable. Need to be justified Power cable has been tightened. INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/31/2020 16:06 7/31/2020 21:40 5:34:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified RCA and resolution are pending from the contractor. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 8/1/2020 14:57 32:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Need to be justified Back up with the main site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Aug 1 05:57:42 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 1 Aug 2020 11:57:42 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 1st, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Digicel to resolve access issue * HDS299 - Genset swapping ETR 1-08-2020 * HDC340 - No genset approved from Digicel * HDS033 - No genset approved from Digicel * HDS249 - Genset reparation ETR 01-08-2020 * HDC033 - Genset swapping ETR 1-08-2020 * HDN303 - Genset approved, but not delivered from Digicel WH * HDN135 - Genset collected, ETR to be shared * HDC322 - Assign to Digicel security for follow up, Fuel sabotaged * HDO440 - Restored * HGA049 - Restored * HDN274 - Team working on site * HDO013 - Team working on site * HDS278 - Restored * HDC342 - Team waiting for access * HDC156 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D667D6.E353F1C0] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Saturday, August 1, 2020 7:30 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this August 1st, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this August 1st, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 332:57:59 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 311:58:43 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 254:08:33 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 249:40:21 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 238:22:59 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 230:12:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 228:34:36 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 203:50:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 152:58:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 152:58:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 128:07:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 123:12:50 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 122:40:23 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 111:16:23 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 60:39:51 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 60:39:51 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 59:19:08 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 54:54:51 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 46:38:08 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 39:38:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 37:28:20 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 19:10 36:08:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 31:22:20 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 24:30:51 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 21:48:23 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 21:48:23 Dependent Affected by the power issue at the main site Affected by HDN150 INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 20:38:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 18:38:08 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 13:38:37 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 12:58:07 Power Power Failure (Indeterminate) Team claims unsafe area they cannot reach site. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 12:28:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 12:00:14 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 9:57:08 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 8/01/2020 7:00 AM INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 9:57:08 Dependent Affected by the power issue at the main site Affected by HGA105 INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 9:51:14 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 9:18:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 8:58:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 8:58:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 8:38:31 Power Generator failure (Faulty Battery) Faulty battery starter INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 8:18:14 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 7:24:51 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM expired, more update is expected from team. INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 7:15:14 Power Generator failure (Indeterminate) Site located in a private business. Team will be on site 8/01/2020 , ETA 7:00AM INC415646 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 0:14 6:42:18 Power Generator failure (Indeterminate) Team on site waiting for access INC415653 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/1/2020 0:55 6:23:51 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415657 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 1:22 5:30:41 Power Generator failure (Indeterminate) Team is waiting for access INC415560 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 1:42 5:14:18 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 5:03:51 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 5:03:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 5:03:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 4:28:32 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415659 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/1/2020 2:24 4:28:32 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 4:23:51 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 9:00 AM. INC415662 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/1/2020 3:30 3:48:51 Power Power Failure (Indeterminate) Team is aware, ETA 7:15AM. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 3:43:08 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA not yet available INC415570 HAIGA123 MORNE_ANDRE Grande-Anse Ericsson 2G C Talkpool 8/1/2020 3:10 3:43:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415577 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Power Power Failure (Indeterminate) Team has been informed, ETA 7:30AM. INC415577 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415577 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Dependent Affected by the power issue at the main site Affected by HDC156 INC415672 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/1/2020 5:46 1:32:51 Transmission Transmission (Indeterminate) Site will be up, once the issue fix at the far end HDO434. INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 1:18:43 Power Generator failure (Indeterminate) Team is informed. ETA 8:15 AM INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415301 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Dependent Affected by the power issue at the main site Affected by HDC318 INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 1:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415009 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 6:10 1:08:20 Dependent Affected by the power issue at the main site Affected by HDN150 INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 1:02:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415583 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:24 0:54:51 Power Power Failure (Indeterminate) Team is aware, ETA 8:35 AM. INC415583 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 0:54:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC415586 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 6:30 0:48:20 Transmission Transmission (Indeterminate) Tx team is aware, ETA to be provided. INC415585 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:34 0:22:18 Power Generator failure (Indeterminate) Team is informed , ETA 8:10AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1180:51:37 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1055:13:47 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 285:09:47 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 185:16:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 185:13:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 140:51:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 134:58:47 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 125:50:47 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 111:19:36 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 75:11:37 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 75:03:37 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 62:22:37 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 62:10:37 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 57:06:47 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 53:34:47 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 33:16:47 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 18:44:47 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 17:57:37 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 17:46:47 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel 7/31/2020 12:35 17:42:37 Transmission Transmission (Indeterminate) Digicel Tx team is working on the case INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 15:12:37 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415484 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 18:18 12:18:47 RBS RBS Fault (DTRU failure) Faulty DTRU, spare part need to be replaced. ETR cannot be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 0:09:41 RBS RBS Fault (Indeterminate) Sector A down. Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 7/31/2020 20:54 24:34:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty Dynamo Spare Faulty Dynamo has been replaced INC415358 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/31/2020 15:36 7/31/2020 21:12 5:35:18 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC415498 HDS201 MORNE_CABRIT Sud Ericsson 2G A Talkpool 7/31/2020 19:38 7/31/2020 21:36 1:57:29 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC415531 HAIGA127 NACHET Sud ZTE 2G D Talkpool 7/31/2020 21:56 7/31/2020 22:39 0:42:43 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by itself INC415531 HAIGA112 CORAIL Sud ZTE 2G+3G C Talkpool 7/31/2020 21:56 7/31/2020 22:39 0:42:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS127 Cascaded Back in service with the main site. INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415464 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 16:45 7/31/2020 18:31 1:46:00 4:00:00 Compliant Power Generator failure (Low Voltage) Fail to start due to DC low voltage OK Team reset alarm and Restart auto INC415470 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G A Talkpool 7/31/2020 17:09 7/31/2020 18:47 1:37:38 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Coolant insufficient OK Team added 1 gal of coolant/Reset breaker/Restart INC415372 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 16:18 7/31/2020 19:13 2:55:12 4:00:00 Compliant Power Generator failure (Breaker Tripped) DC Alternator low, Emergency stop OK Tighten the terminal battery and recharged with another battery INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 18:32 7/31/2020 21:13 98:41:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue performed and the genset has been restarted INC415602 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 20:56 7/31/2020 22:00 1:03:38 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Team just reset alarm INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 7/31/2020 19:22 32:46:00 4:00:00 Not Compliant Dependent Transmission (Fiber issue) Fiber issue Cascaded Back up with the fiber link. INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G Talkpool 7/31/2020 1:20 7/31/2020 19:48 18:28:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Power team bleed and restart genset. INC414971 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 1:20 7/31/2020 19:48 18:28:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 7/31/2020 1:20 7/31/2020 19:48 18:28:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC415104 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/31/2020 3:02 7/31/2020 20:37 17:35:17 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage Need to be justified Team reset alarm and genset restarted. INC415104 HDC331 DAMIER JESSE Artibonite Ericsson 3G D Talkpool 7/31/2020 3:02 7/31/2020 20:37 17:35:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Need to be justified Back up with the main site INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 7/31/2020 19:22 33:18:01 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified DUW has been reformatted. INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/31/2020 15:50 7/31/2020 20:53 5:02:32 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate. Need to be justified Site back up after issue has been solved at the far end HDO434 INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 7/30/2020 17:58 7/31/2020 21:33 27:34:25 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out fuel. Cascaded Fuel has been added. INC415557 HDC218 LOPITAL_MIREBALAIS Centre Ericsson (3G+LTE) A Talkpool 7/31/2020 19:16 8/1/2020 0:10 4:54:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified DUW has been reset. INC415566 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 8/1/2020 3:00 8/1/2020 14:57 11:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Need to be justified Back up with the main site. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 8/1/2020 14:57 30:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Back in service with the main site. INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 8/1/2020 14:57 42:37:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA028 Cascaded Back in service with the main site. INC415640 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/31/2020 23:22 8/1/2020 14:57 15:34:31 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself INC415392 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 17:15 7/31/2020 20:45 3:30:42 4:00:00 Compliant RBS RBS Fault (DUG Failure) Faulty DUG. Spare DUG has been replaced. INC415421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/31/2020 13:44 7/31/2020 21:32 7:48:42 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Power reset applied on transceiver. INC415489 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 18:35 7/31/2020 21:40 3:05:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RRU found off due loose contact of power cable. Need to be justified Power cable has been tightened. INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/31/2020 16:06 7/31/2020 21:40 5:34:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified RCA and resolution are pending from the contractor. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 8/1/2020 14:57 32:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Need to be justified Back up with the main site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 06:56:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 12:56:43 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 16 6 16 38 76 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 53 11 0 0 59 ZTE 9 8 2 0 9 Huawei 8 8 8 0 8 Network 70 27 10 0 76 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 4 0 7 25 76 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 334:56:40 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 314:01:40 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 255:45:40 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 251:43:40 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 240:21:40 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 231:49:40 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 230:37:40 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 205:53:40 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 154:35:40 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 154:35:40 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 130:06:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 125:15:40 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 124:17:40 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 112:53:40 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 62:16:40 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 62:16:40 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 61:21:40 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 56:31:40 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 48:40:40 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 41:40:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 39:05:40 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 19:10 37:45:40 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 33:25:40 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 26:07:40 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 23:25:40 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 23:25:40 Dependent Affected by the power issue at the main site Affected by HDN185. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 22:41:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 20:40:40 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 15:15:40 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 14:31:40 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 13:59:40 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 11:59:40 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 11:59:40 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 11:50:40 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 8:20AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 11:21:40 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 10:35:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 10:17:40 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 8:10AM INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 9:01:40 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM expired, more update is expected from team. INC415560 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 1:42 7:13:40 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 8:00AM INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 6:40:40 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 6:40:40 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 6:40:40 Dependent Affected by the power issue at the main site Affected by HDO321 INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 6:31:40 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415659 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 2:24 6:31:40 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 6:00:40 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 9:00 AM. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 5:45:40 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA: 1:00 PM INC415570 HAIGA123 MORNE_ANDRE Sud ZTE 2G+3G C Talkpool 8/1/2020 3:30 5:25:40 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 3:21:40 Power Generator failure (Indeterminate) Team is informed. New ETA 9:15 AM INC415672 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/1/2020 5:46 3:09:40 Transmission Transmission (Indeterminate) Site will be up, once the issue fix at the far end HDO434. INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 3:05:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 6:06 2:49:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415301 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 6:06 2:49:40 Dependent Affected by the power issue at the main site Affected by HDC318 INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 6:06 2:49:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 2:49:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415582 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 6:10 2:45:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:15h INC415583 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:24 2:31:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:15h INC415583 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 2:31:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 2:31:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 8/1/2020 6:24 2:31:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC415583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 2:31:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC415586 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 6:30 2:25:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415585 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:34 2:21:40 Power Generator failure (Indeterminate) Team is informed , ETA 8:10AM INC415588 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS353 THIOTTE Sud-Est Ericsson 2G A Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 8/1/2020 7:18 1:37:40 Power Generator failure (Indeterminate) Team is informed. ETA: 10:30 AM INC415588 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 INC415588 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 8/1/2020 7:18 1:37:40 Dependent Affected by the power issue at the main site Affected by HDS323 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 07:51:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 13:51:11 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 5 15 23 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 10 1 0 39 ZTE 9 8 2 0 9 Huawei 5 5 5 0 5 Network 46 23 8 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 5 0 6 9 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 335:50:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 314:55:45 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 256:39:45 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 252:37:45 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 241:15:45 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 232:43:45 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 231:31:45 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 206:47:45 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 155:29:45 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 155:29:45 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 131:00:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 126:09:45 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 125:11:45 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 113:47:45 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 63:10:45 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 63:10:45 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 62:15:45 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 57:25:45 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 49:34:45 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 42:34:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 39:59:45 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 19:10 38:39:45 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 34:19:45 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 27:01:45 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 24:19:45 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 24:19:45 Dependent Affected by the power issue at the main site Affected by HDN185. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 23:35:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 21:34:45 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 16:09:45 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 15:25:45 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/31/2020 18:56 14:53:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 9h11 AM. ETR to be provided. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 12:53:45 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 12:53:45 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 12:44:45 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 9:300AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 12:15:45 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 11:11:45 Power Generator Failure (Starter battery failure) (Starter battery failure) Team will go on site ETA 9:40 AM INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 7:34:45 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 7:34:45 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 7:34:45 Dependent Affected by the power issue at the main site Affected by HDO321 INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 7:25:45 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415659 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 2:24 7:25:45 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 6:54:45 Transmission Transmission (Indeterminate) ETA is expired, next update will be shared soon INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 6:39:45 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA: 1:00 PM INC415570 HAIGA123 MORNE_ANDRE Sud ZTE 2G+3G C Talkpool 8/1/2020 3:30 6:19:45 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 4:15:45 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 3:59:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 6:06 3:43:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 3:43:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415586 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 6:30 3:19:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415684 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/1/2020 7:50 1:59:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC415685 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G A Talkpool 8/1/2020 8:18 1:31:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 07:51:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 13:51:33 +0000 Subject: [Rantt] Recall: NOC hourly report at 9:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 9:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Aug 1 07:52:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 13:52:28 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 5 14 22 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 10 1 0 37 ZTE 9 8 2 0 9 Huawei 5 5 5 0 5 Network 44 23 8 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 5 0 6 7 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 335:52:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 314:57:11 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 256:41:11 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 252:39:11 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 241:17:11 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 232:45:11 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 231:33:11 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 206:49:11 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 155:31:11 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 155:31:11 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 131:02:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 126:11:11 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 125:13:11 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 113:49:11 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 63:12:11 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 63:12:11 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 62:17:11 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 57:27:11 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 49:36:11 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 42:36:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 40:01:11 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 19:10 38:41:11 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 34:21:11 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 27:03:11 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 24:21:11 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 24:21:11 Dependent Affected by the power issue at the main site Affected by HDN185. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 23:37:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 21:36:11 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 16:11:11 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 15:27:11 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/31/2020 18:56 14:55:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 9h11 AM. ETR to be provided. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 12:55:11 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 12:55:11 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 12:46:11 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 9:300AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 12:17:11 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 11:13:11 Power Generator Failure (Starter battery failure) (Starter battery failure) Team will go on site ETA 9:40 AM INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 7:36:11 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 7:36:11 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 7:36:11 Dependent Affected by the power issue at the main site Affected by HDO321 INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 7:27:11 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415659 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 2:24 7:27:11 Dependent Affected by the power issue at the main site Affected by HDS277 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 6:56:11 Transmission Transmission (Indeterminate) ETA is expired, next update will be shared soon INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 6:41:11 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA: 1:00 PM INC415570 HAIGA123 MORNE_ANDRE Sud ZTE 2G+3G C Talkpool 8/1/2020 3:30 6:21:11 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 4:17:11 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 4:01:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 6:06 3:45:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 3:45:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415586 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 6:30 3:21:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415684 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/1/2020 7:50 2:01:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC415685 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G A Talkpool 8/1/2020 8:18 1:33:11 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 07:57:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 13:57:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1184:29:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1058:32:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 288:28:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 188:35:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 188:32:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 144:10:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 138:17:30 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 129:09:30 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 114:57:30 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 78:49:30 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 78:41:30 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 66:00:30 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 65:48:30 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 60:25:30 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 56:53:30 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 36:35:30 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 22:03:30 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 21:35:30 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel 7/31/2020 12:35 21:20:30 Transmission Transmission (Indeterminate) Digicel TX team is working on the case INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 21:05:30 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 18:50:30 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 3:48:30 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 1:24:30 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 09:40:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 15:40:57 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 6 15 24 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 11 1 0 39 ZTE 8 7 2 0 8 Huawei 7 7 6 0 7 Network 47 25 9 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 5 0 6 10 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 337:39:00 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 316:44:00 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 258:28:00 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 254:26:00 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 243:04:00 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 234:32:00 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 233:20:00 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 208:36:00 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 157:18:00 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 157:18:00 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 132:49:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 127:58:00 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 127:00:00 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 115:36:00 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 64:59:00 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 64:59:00 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 64:04:00 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 59:14:00 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 51:23:00 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 41:48:00 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 40:28:00 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 36:08:00 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 28:50:00 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 26:08:00 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 26:08:00 Dependent Affected by the power issue at the main site Affected by HDN185. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 25:24:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 23:23:00 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 17:14:00 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/31/2020 18:56 16:42:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 9h11 AM. ETR to be provided. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 14:42:00 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 14:42:00 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 14:33:00 Power Generator failure (Indeterminate) Team is working on site INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 14:04:00 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 9:23:00 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 9:23:00 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 9:23:00 Dependent Affected by the power issue at the main site Affected by HDO321 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 8:43:00 Transmission Transmission (Indeterminate) ETA is expired, next update will be shared soon INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 8:28:00 Transmission Transmission (Indeterminate) Site remains down after main site came up. ETA: 1:00 PM INC415570 HAIGA123 MORNE_ANDRE Sud ZTE 2G+3G C Talkpool 8/1/2020 3:30 8:08:00 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 6:04:00 Power Generator failure (Indeterminate) Team is still working on site INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 5:48:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 5:32:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415688 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/1/2020 8:21 3:17:00 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:05h INC415693 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 9:10 2:28:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:45 PM INC415684 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 9:21 2:17:00 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:40h INC415684 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 2:17:00 Dependent Affected by the power issue at the main site Affected by HDC260. INC415684 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 2:17:00 Dependent Affected by the power issue at the main site Affected by HDC260. INC415738 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 8/1/2020 10:26 1:12:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415811 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 8/1/2020 10:30 1:08:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/1/2020 10:30 1:08:00 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:30h INC415816 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/1/2020 10:34 1:04:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC415819 HDN214 DONDON Nord Ericsson 2G C Talkpool 8/1/2020 10:54 0:44:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC415819 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 8/1/2020 10:54 0:44:00 Dependent Affected by the power issue at the main site Affected by HDN214. INC415819 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 8/1/2020 10:54 0:44:00 Dependent Affected by the power issue at the main site Affected by HDN214. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 10:35:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 16:35:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1187:07:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1061:10:56 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 291:06:56 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 191:13:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 191:10:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 146:48:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 140:55:56 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 131:47:56 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 117:35:56 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 81:27:56 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 81:19:56 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 68:38:56 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 68:26:56 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 63:03:56 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 59:31:56 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 39:13:56 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 24:41:56 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 24:13:56 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel 7/31/2020 12:35 23:58:56 Transmission Transmission (Indeterminate) Digicel Tx team is working on the case INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 21:28:56 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 6:26:56 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 4:02:56 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 9:00 3:33:56 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 10:00 2:33:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415806 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 10:10 2:23:56 Power Power Failure (Indeterminate) Team is on site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 12:31:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 18:31:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1189:04:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1063:07:06 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 293:03:06 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 193:10:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 193:07:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 148:45:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 142:52:06 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 133:44:06 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 119:32:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 83:24:06 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 83:16:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 70:35:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 65:00:06 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 61:28:06 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 41:10:06 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 26:38:06 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 23:25:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 8:23:06 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 5:59:06 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 9:00 5:30:06 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 10:00 4:30:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 1:40:06 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 3:30 PM INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 1:03:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 12:35:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 18:35:57 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 9 5 14 18 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 1 0 31 ZTE 9 9 4 0 9 Huawei 6 6 6 0 6 Network 41 24 11 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 5 7 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 340:35:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 319:40:13 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 261:24:13 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 257:22:13 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 246:00:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 237:28:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 236:16:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 211:32:13 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 160:14:13 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 160:14:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 135:45:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 130:54:13 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 129:56:13 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 118:32:13 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 67:00:13 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 62:10:13 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 54:19:13 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 44:44:13 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 43:24:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 39:04:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 31:46:13 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 29:04:13 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 29:04:13 Dependent Affected by the power issue at the main site Affected by HDN185. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 20:10:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 17:38:13 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 17:38:13 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 17:00:13 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 12:19:13 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 12:19:13 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 12:19:13 Dependent Affected by the power issue at the main site Affected by HDO321 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 11:39:13 Transmission Transmission (Indeterminate) The team cannot access the site at this time. New ETA: 15:40h INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 11:24:13 Transmission Transmission (Indeterminate) The team will reach the site once they are finished working on HDO441 INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 8:44:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 8:28:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415684 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 9:21 5:13:13 Power Power Failure (Indeterminate) ETA is expired, the team claims 30 minutes more to reach the site. ETA: 14:30h INC415684 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 5:13:13 Dependent Affected by the power issue at the main site Affected by HDC260. INC415684 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 5:13:13 Dependent Affected by the power issue at the main site Affected by HDC260. INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/1/2020 10:30 4:04:13 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC415742 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 11:18 3:16:13 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC415824 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 11:56 2:38:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 2:40 PM INC415829 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/1/2020 12:42 1:52:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415831 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 12:49 1:45:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:20 PM INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 12:58 1:36:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:20 PM INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 8/1/2020 13:01 1:33:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45 PM INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:11 1:23:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:30 PM INC415840 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:34 1:00:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Aug 1 13:34:23 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 1 Aug 2020 19:34:23 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: HDS118: reported up check status, thanks. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 01/08/2020 14:36 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 9 5 14 18 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 1 0 31 ZTE 9 9 4 0 9 Huawei 6 6 6 0 6 Network 41 24 11 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 5 7 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 340:35:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 319:40:13 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 261:24:13 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 257:22:13 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 246:00:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 237:28:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 236:16:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 211:32:13 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 160:14:13 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 160:14:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 135:45:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 130:54:13 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 129:56:13 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 118:32:13 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 67:00:13 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 62:10:13 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 54:19:13 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 44:44:13 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 43:24:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 39:04:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 31:46:13 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 29:04:13 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 29:04:13 Dependent Affected by the power issue at the main site Affected by HDN185. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 20:10:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 17:38:13 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 17:38:13 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 17:00:13 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 12:19:13 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 12:19:13 Dependent Affected by the power issue at the main site Affected by HDO321 INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 12:19:13 Dependent Affected by the power issue at the main site Affected by HDO321 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 11:39:13 Transmission Transmission (Indeterminate) The team cannot access the site at this time. New ETA: 15:40h INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 11:24:13 Transmission Transmission (Indeterminate) The team will reach the site once they are finished working on HDO441 INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 8:44:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 8:28:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415684 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 9:21 5:13:13 Power Power Failure (Indeterminate) ETA is expired, the team claims 30 minutes more to reach the site. ETA: 14:30h INC415684 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 5:13:13 Dependent Affected by the power issue at the main site Affected by HDC260. INC415684 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 5:13:13 Dependent Affected by the power issue at the main site Affected by HDC260. INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/1/2020 10:30 4:04:13 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC415742 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 11:18 3:16:13 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC415824 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 11:56 2:38:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 2:40 PM INC415829 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/1/2020 12:42 1:52:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415831 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 12:49 1:45:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:20 PM INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 12:58 1:36:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:20 PM INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 8/1/2020 13:01 1:33:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45 PM INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:11 1:23:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:30 PM INC415840 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:34 1:00:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 14:01:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 20:01:26 +0000 Subject: [Rantt] FAN to replace in HGA005 AND HDO094 In-Reply-To: References: Message-ID: David, As discussed, please send someone to pick up the power supply at Turgeau and make the recommendation below NOC Team From: Weby Julnot Sent: Saturday, August 1, 2020 3:50 PM To: Haiti Noc ; Francois Boyer ; Jean Arleff Israel Chery ; Eng Teck Ng Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: FAN to replace in HGA005 AND HDO094 Hello Noc, We have 2 Power supply ready to replace in HDO094 and HGA005.Be noted, we need to replace them before tomorrow at 3 PM. Call Weby or Maquingson to check after replacement. ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 14:53:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 20:53:13 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 6 12 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 0 0 28 ZTE 8 8 3 0 8 Huawei 7 7 6 0 7 Network 38 24 9 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 5 5 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 342:52:50 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 321:57:50 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 263:41:50 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 259:39:50 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 248:17:50 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 239:45:50 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 238:33:50 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 213:49:50 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 162:31:50 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 162:31:50 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 138:02:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 132:13:50 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 120:49:50 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 69:17:50 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 64:27:50 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 56:36:50 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 47:01:50 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 45:41:50 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 41:21:50 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 34:03:50 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 31:21:50 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 31:21:50 Dependent Affected by the power issue at the main site Affected by HDN185. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/31/2020 18:24 22:27:50 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: not yet available INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 19:55:50 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 19:55:50 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 13:56:50 Transmission Transmission (Indeterminate) ETA is expired, next update will be shared INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 13:41:50 Transmission Transmission (Indeterminate) The team will reach the site once they are finished working on HDO441 INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 11:01:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 10:45:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C O&M FUEL 8/1/2020 10:30 6:21:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 3:06 pm. ETR to be provided. INC415742 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 11:18 5:33:50 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC415824 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 11:56 4:55:50 Power Generator failure (Indeterminate) Team is waiting access INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 3:53:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 3:50:50 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:11 3:40:50 Power Generator failure (Indeterminate) Team is working on site INC415840 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:34 3:17:50 Power Generator failure (Indeterminate) Team is waiting access INC415843 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 8/1/2020 14:01 2:50:50 Power Generator failure (Indeterminate) Power team will check the site at 5:45 PM INC415849 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/1/2020 14:44 2:07:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA 4:30 PM INC415783 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 8/1/2020 15:30 1:21:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:55h INC415783 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 8/1/2020 15:30 1:21:50 Dependent Affected by the power issue at the main site Affected by HDC304. INC415783 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/1/2020 15:30 1:21:50 Dependent Affected by the power issue at the main site Affected by HDC304. INC415788 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 8/1/2020 15:38 1:13:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 0:57:50 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Aug 1 15:16:43 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 1 Aug 2020 21:16:43 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO607: access still been negotiated. HGA043: Talkpool still has not submitted a complete report, it should still be with them for follow up. No fuel will be delivered. HDO256: Pictures on remedy actually show 18% fuel level. It should not be accepted down for fuel from the IMC until the hybrid team follow up. Fuel team awaiting correct follow up. HDN200: Pictures submitted show abuse of the Epower, should not be accepted and technician should not be allowed to site visits. Site not communicating and should have 160gls. Performance report for Epower required. HDS222: There is 5 inches of fuel reported in the picture on remedy. The IMC needs to report why this fuel cannot get to the generator. Best Regards, [cid:image001.jpg at 01D66827.83EB7DB0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Saturday, August 1, 2020 4:53 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 6 12 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 0 0 28 ZTE 8 8 3 0 8 Huawei 7 7 6 0 7 Network 38 24 9 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 5 5 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 342:52:50 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 321:57:50 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 263:41:50 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 259:39:50 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 248:17:50 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 239:45:50 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 238:33:50 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 213:49:50 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 162:31:50 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 162:31:50 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 138:02:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 132:13:50 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 120:49:50 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 69:17:50 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 64:27:50 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 56:36:50 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 47:01:50 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 45:41:50 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 41:21:50 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 34:03:50 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 31:21:50 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 31:21:50 Dependent Affected by the power issue at the main site Affected by HDN185. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/31/2020 18:24 22:27:50 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: not yet available INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 19:55:50 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 19:55:50 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 13:56:50 Transmission Transmission (Indeterminate) ETA is expired, next update will be shared INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 13:41:50 Transmission Transmission (Indeterminate) The team will reach the site once they are finished working on HDO441 INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 11:01:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 10:45:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C O&M FUEL 8/1/2020 10:30 6:21:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 3:06 pm. ETR to be provided. INC415742 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 11:18 5:33:50 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC415824 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 11:56 4:55:50 Power Generator failure (Indeterminate) Team is waiting access INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 3:53:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 3:50:50 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:11 3:40:50 Power Generator failure (Indeterminate) Team is working on site INC415840 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:34 3:17:50 Power Generator failure (Indeterminate) Team is waiting access INC415843 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 8/1/2020 14:01 2:50:50 Power Generator failure (Indeterminate) Power team will check the site at 5:45 PM INC415849 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/1/2020 14:44 2:07:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA 4:30 PM INC415783 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 8/1/2020 15:30 1:21:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:55h INC415783 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 8/1/2020 15:30 1:21:50 Dependent Affected by the power issue at the main site Affected by HDC304. INC415783 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/1/2020 15:30 1:21:50 Dependent Affected by the power issue at the main site Affected by HDC304. INC415788 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 8/1/2020 15:38 1:13:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 0:57:50 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 16:45:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 22:45:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1193:18:04 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1067:21:04 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 297:17:04 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 197:24:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 197:21:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 152:59:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 147:06:04 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 137:58:04 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 123:46:04 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 87:38:04 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 87:30:04 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 74:49:04 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 69:14:04 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 65:42:04 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 45:24:04 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 30:52:04 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 27:39:04 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 12:37:04 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 10:13:04 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 5:54:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 5:17:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 4:16:04 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 15:35 3:09:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/1/2020 15:40 3:04:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415852 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 8/1/2020 17:26 1:18:04 Dependent Affected by the power issue at the main site Affected by HDS306. INC415852 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:14:04 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:14:04 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:14:04 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:14:04 Dependent Affected by the power issue at the main site Affected by HDS306 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 17:18:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 23:18:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this August 1st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 1st, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 345:09:57 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 324:14:57 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 265:58:57 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 261:56:57 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 250:34:57 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 242:02:57 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 240:50:57 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 164:48:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 164:48:57 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 140:19:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 134:30:57 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 123:06:57 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 71:34:57 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 66:44:57 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 58:53:57 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 49:18:57 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 47:58:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 43:38:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 36:20:57 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 33:38:57 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 33:38:57 Dependent Affected by the power issue at the main site Affected by HDN185. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 22:12:57 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. The replacement is scheduled for August 1, 2020 INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 22:12:57 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 16:13:57 Transmission Transmission (Indeterminate) Team is on site INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 15:58:57 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 13:18:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 13:02:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C O&M FUEL 8/1/2020 10:30 8:38:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 3:06 pm. ETR to be provided. INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 6:10:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 6:07:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 5:57:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 3:14:57 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415871 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 16:28 2:40:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:15 PM INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 8/1/2020 16:29 2:39:57 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:35h INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 16:30 2:38:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:10 PM INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 2:38:57 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 2:38:57 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415910 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 8/1/2020 16:38 2:30:57 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:45h INC415910 HDN299 KALIMET Nord Ericsson 2G D Talkpool 8/1/2020 16:38 2:30:57 Dependent Affected by the power issue at the main site Affected by HDN260. INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 2:25:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415852 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 8/1/2020 17:26 1:42:57 Dependent Affected by the power issue at the main site Affected by HDS306. INC415852 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 PM INC415852 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS323 BERI Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS353 THIOTTE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS359 MAPOU Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415878 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 8/1/2020 17:34 1:34:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 17:46 1:22:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 17:46 1:22:57 Dependent Affected by the power issue at the main site Affected by HDC318. INC415810 HDN211 MILOT Nord Ericsson 2G+3G B O&M FUEL 8/1/2020 17:46 1:22:57 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M FUEL 8/1/2020 17:46 1:22:57 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B O&M FUEL 8/1/2020 17:46 1:22:57 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN317 LAMNY Nord Ericsson 2G D O&M FUEL 8/1/2020 17:46 1:22:57 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415915 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 17:54 1:14:57 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 0:33:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415918 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/1/2020 18:38 0:30:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1193:42:57 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1067:45:57 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 297:41:57 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 197:48:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 197:45:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 153:23:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 147:30:57 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 138:22:57 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 124:10:57 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 88:02:57 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 87:54:57 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 75:13:57 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 69:38:57 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 66:06:57 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 45:48:57 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 31:16:57 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 28:03:57 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 13:01:57 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 10:37:57 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 6:18:57 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 5:41:57 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 4:40:57 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 15:35 3:33:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/1/2020 15:40 3:28:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415852 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 8/1/2020 17:26 1:42:57 Dependent Affected by the power issue at the main site Affected by HDS306. INC415852 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 1:38:57 Dependent Affected by the power issue at the main site Affected by HDS306 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 8/1/2020 7:46 9:32:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Fail to start due to starter battery faulty Need to be justified Genset restarted with another battery INC415588 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS353 THIOTTE Sud-Est Ericsson 2G A Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC415588 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415588 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 8/1/2020 7:18 8/1/2020 8:54 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS323 Cascaded Back in service with the main site. INC415685 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G A Talkpool 8/1/2020 8:18 8/1/2020 10:33 2:15:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal OK 1 gal. of oil added and genset restarted INC415659 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/1/2020 2:24 8/1/2020 10:36 8:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Portable genset has been refueled INC415659 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 2:24 8/1/2020 10:36 8:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back in service with the main site. INC415693 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 9:10 8/1/2020 12:29 3:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415670 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 5:34 8/1/2020 12:50 7:16:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal Need to be justified 1 gal. of oil added and genset restarted INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 8/1/2020 12:42 26:28:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Backup genset restarted on auto mode INC415570 HAIGA123 MORNE_ANDRE Sud ZTE 2G+3G C Talkpool 8/1/2020 3:30 8/1/2020 13:10 9:40:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) Solar system failed /Breaker RBS tripped Need to be justified RBS breaker reset and genset restarted INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 8/1/2020 13:45 25:30:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 8/1/2020 14:37 130:57:00 4:00:00 Not Compliant Power Generator failure (Faulty board) PC board freeze Spare PC board has been replaced INC415829 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/1/2020 12:42 8/1/2020 14:12 1:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed /Breaker RBS tripped Need to be justified RBS breaker reset and genset restarted INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 8/1/2020 13:00 15:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Portable genset has been refueled INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/31/2020 18:24 8/1/2020 16:53 22:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset has been restarted INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 8/1/2020 17:08 214:06:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Genset broken reported Need to be justified RCA and resolution details still pending from the contractor INC415843 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 8/1/2020 14:01 8/1/2020 17:28 3:27:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to electric pump maladjusted OK Electric pump adjusted and genset restarted INC415742 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 11:18 8/1/2020 17:50 6:32:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed Need to be justified Reset alarm and genset restarted INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 8/1/2020 7:00 12:40:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RBS not powered Need to be justified RBS has been reset INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 8/1/2020 7:55 9:35:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC415662 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/1/2020 3:30 8/1/2020 7:43 4:13:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC415583 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:24 8/1/2020 9:05 2:41:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery failure OK The genset has been restarted INC415583 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 8/1/2020 9:05 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC415583 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 8/1/2020 9:05 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC415583 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 8/1/2020 6:24 8/1/2020 9:05 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC415583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 8/1/2020 6:24 8/1/2020 9:05 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC415577 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Speed sensor is defective OK Speed sensor has been fixed and genset has been restarted INC415577 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415577 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 8:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC156 Cascaded Back on air with the main site INC415582 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 6:10 8/1/2020 8:11 2:01:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt OK Fan belt replaced and 1 gallon of oil added INC415653 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415653 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 8/1/2020 0:55 8/1/2020 9:00 8:05:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut VIGIE - MORNE CABRIT Cascaded The site is back in service once the links restored INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 8/1/2020 8:00 8:06:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gallon of oil added and genset restarted with external battery INC415672 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/1/2020 5:46 8/1/2020 9:25 3:39:00 4:00:00 Compliant Transmission Transmission (MMU failure) Affected by MMU on HDO434. OK Cold restart on MMU at HDO434. INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 6:06 8/1/2020 9:30 3:24:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC415301 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 6:06 8/1/2020 9:30 3:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with the main site INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 8/1/2020 9:40 11:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 6:06 8/1/2020 10:00 3:54:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC415586 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 6:30 8/1/2020 10:30 4:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC415819 HDN214 DONDON Nord Ericsson 2G C Talkpool 8/1/2020 10:54 8/1/2020 12:40 1:46:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to oil consumption OK 1 gallon of oil added and genset restarted INC415819 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 8/1/2020 10:54 8/1/2020 12:40 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214. Cascaded Back on air with the main site INC415819 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 8/1/2020 10:54 8/1/2020 12:40 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214. Cascaded Back on air with the main site INC415819 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 8/1/2020 10:54 8/1/2020 12:40 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214. Cascaded Back on air with the main site INC415821 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G+LTE B Talkpool 8/1/2020 9:30 8/1/2020 13:30 4:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC415821 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/1/2020 9:30 8/1/2020 13:30 4:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC280. Cascaded Back on air with the main site INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 8/1/2020 13:30 66:51:00 4:00:00 Not Compliant Power Generator Failure (Head cylinder issue) Falty head cylinder Spare Faulty head cylinder has been replaced and genset restarted INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 8/1/2020 13:30 66:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC166 Cascaded Back on air with the main site INC415688 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/1/2020 8:21 8/1/2020 12:20 3:59:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1.5 gallon of oil, oil filter added and genset restarted INC415684 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 9:21 8/1/2020 15:00 5:39:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC415684 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 8/1/2020 15:00 5:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC260. Cascaded Back on air with the main site INC415684 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/1/2020 9:21 8/1/2020 15:00 5:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC260. Cascaded Back on air with the main site INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 8/1/2020 15:48 13:33:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel. Fuel Delivery Delay Fuel added and genset restarted INC415545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/1/2020 2:15 8/1/2020 15:48 13:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Back on air with the main site INC415545 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/1/2020 2:15 8/1/2020 15:48 13:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Back on air with the main site INC415778 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 14:22 8/1/2020 16:15 1:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC415778 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 14:22 8/1/2020 16:15 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN184. Cascaded Back on air with the main site INC415783 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 8/1/2020 15:30 8/1/2020 17:25 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC415783 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 8/1/2020 15:30 8/1/2020 17:25 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC304. Cascaded Back on air with the main site INC415783 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/1/2020 15:30 8/1/2020 17:25 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC304. Cascaded Back on air with the main site INC415646 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 0:14 8/1/2020 7:51 7:37:00 4:00:00 Not Compliant Power Generator failure (High temperature) Hight temp due to over coolant consumption Need to be justified Team added 1 gallon of coolant, then restarted the genset. INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 8/1/2020 8:08 8:27:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gal. of oil added INC415585 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 6:34 8/1/2020 8:49 2:15:00 4:00:00 Compliant Power Generator Failure (under speed) under speed) OK alarm was reset and Genset restarted INC415560 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 1:42 8/1/2020 10:12 8:30:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Fail to start due to faulty battery OK The genset has been restarted with another battery INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 8/1/2020 10:04 11:26:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Fail to start due to faulty battery OK The genset has been restarted with another battery INC415756 HAIDO220 BIZOTON_53 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Power Generator failure (Fuel filter dirty) Fuel filter dirty OK Fuel filter has been cleaned and Genset restarted INC415756 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415756 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415756 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415756 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415756 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415756 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415756 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 13:10 8/1/2020 14:33 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO220 OK Back in the air with the main site INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 8/1/2020 12:23 15:18:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Due to rear and front seal OK 1 gallon and 2 of oil added, and genset has been restarted. INC415816 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/1/2020 10:34 8/1/2020 12:15 1:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to dirty oil sensor OK Oil sensor has been cleaned; and 1 Gal. of oil added INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/31/2020 18:56 8/1/2020 13:12 18:16:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Need to be justified Refueling has been done INC415831 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 12:49 8/1/2020 14:50 2:01:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK Genset backup has been started INC415849 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/1/2020 14:44 8/1/2020 16:49 2:05:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, water burning OK 1 1/2 gal. of coolant added. INC415840 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 13:34 8/1/2020 17:19 3:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) CPS breaker tripped. OK Loose contact on main breaker AC, breaker reset INC415824 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 11:56 8/1/2020 17:28 5:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) main breaker tripped OK Main breaker has been reset Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 8/1/2020 13:10 24:50:00 4:00:00 Not Compliant RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 Spare RRUS01B8 has been replaced INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 8/1/2020 13:27 69:20:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) E1 has been deleted Need to be justified E1 was swapped INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel 7/31/2020 12:35 8/1/2020 13:30 24:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) E1 has been deleted Need to be justified E1 was swapped INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 8/1/2020 11:30 22:40:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare Faulty DUG has been replaced INC415806 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 10:10 8/1/2020 13:10 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC415484 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 18:18 8/1/2020 10:30 16:12:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU has been replaced INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 9:00 8/1/2020 16:55 7:55:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU failure Need to be justified Power reset on DXU Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 18:22:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 00:22:47 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 7 11 40 67 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 44 9 0 0 49 ZTE 7 6 2 0 7 Huawei 11 11 10 2 11 Network 62 26 12 2 67 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 7 0 5 28 67 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 346:02:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 325:12:06 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 266:58:46 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 262:53:44 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 251:27:16 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 243:02:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 241:47:59 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 165:48:22 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 165:48:22 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 141:11:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 135:30:36 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 124:06:36 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 67:45:04 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 59:51:31 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 50:18:33 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 48:58:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 44:35:43 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 37:21:04 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 34:38:36 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 34:38:36 Dependent Affected by the power issue at the main site Affected by HDN185. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 23:10:31 Power Generator failure (Indeterminate) Team is working on the site INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 23:10:31 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 17:14:04 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 16:56:31 Transmission Transmission (Indeterminate) Team is waiting for access INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 14:16:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 14:02:20 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C O&M FUEL 8/1/2020 10:30 9:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 3:06 pm. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 7:05:26 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 7:03:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 6:49:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 4:12:31 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 8/1/2020 16:29 3:40:04 Power Power Failure (Indeterminate) Team is waiting for access. INC415871 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 16:28 3:33:04 Power Generator failure (Indeterminate) Team working on site INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 3:31:16 Power Generator failure (Indeterminate) ETA expired , new ETA 8:30PM INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 16:30 3:31:16 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 16:30 3:31:16 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 3:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415852 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 8/1/2020 17:26 2:43:04 Dependent Affected by the power issue at the main site Affected by HDS306. INC415852 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Power Generator failure (Indeterminate) Talkpool can't provide update for this site, technician unreachable. INC415852 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS323 BERI Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS359 MAPOU Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415852 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 2:36:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC415878 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G A Talkpool 8/1/2020 17:34 2:27:14 Power Generator failure (Indeterminate) Team on site waiting for access INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 17:46 2:22:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 17:46 2:22:38 Dependent Affected by the power issue at the main site Affected by HDC318. INC415810 HDN211 MILOT Nord Ericsson 2G+3G B O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN317 LAMNY Nord Ericsson 2G D O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 1:34:04 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 8/1/2020 19:14 0:55:04 Power Power Failure (Indeterminate) Site is suspected out of fuel waiting for pictures to confirm. INC415927 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/1/2020 19:31 0:30:14 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC415930 HAIDS277 NAN BOULE Sud ZTE 2G+3G D Talkpool 8/1/2020 19:45 0:21:11 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC415930 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 19:45 0:21:11 Dependent Affected by the power issue at the main site Affected by HDS277 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 18:26:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 00:26:01 +0000 Subject: [Rantt] Recall: NOC hourly report at 8:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 8:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Aug 1 18:27:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 00:27:07 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 7 11 22 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 0 0 31 ZTE 7 6 2 0 7 Huawei 11 11 10 2 11 Network 44 26 12 2 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 7 0 5 11 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 346:02:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 325:12:06 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 266:58:46 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 262:53:44 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 251:27:16 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 243:02:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 241:47:59 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 165:48:22 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 165:48:22 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 141:11:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 135:30:36 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 124:06:36 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 67:45:04 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 59:51:31 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 50:18:33 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 48:58:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 44:35:43 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 37:21:04 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 34:38:36 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 34:38:36 Dependent Affected by the power issue at the main site Affected by HDN185. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 23:10:31 Power Generator failure (Indeterminate) Team is working on the site INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 23:10:31 Dependent Affected by the power issue at the main site Affected by HAIGA105 INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 17:14:04 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 8/1/2020 3:10 16:56:31 Transmission Transmission (Indeterminate) Team is waiting for access INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 14:16:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 14:02:20 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C O&M FUEL 8/1/2020 10:30 9:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 3:06 pm. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 7:05:26 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 7:03:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 6:49:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 4:12:31 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 8/1/2020 16:29 3:40:04 Power Power Failure (Indeterminate) Team is waiting for access. INC415871 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 16:28 3:33:04 Power Generator failure (Indeterminate) Team working on site INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 3:31:16 Power Generator failure (Indeterminate) ETA expired , new ETA 8:30PM INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 16:30 3:31:16 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 16:30 3:31:16 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 3:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415878 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G A Talkpool 8/1/2020 17:34 2:27:14 Power Generator failure (Indeterminate) Team on site waiting for access INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/1/2020 17:46 2:22:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/1/2020 17:46 2:22:38 Dependent Affected by the power issue at the main site Affected by HDC318. INC415810 HDN211 MILOT Nord Ericsson 2G+3G B O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415810 HDN317 LAMNY Nord Ericsson 2G D O&M FUEL 8/1/2020 17:46 2:22:32 Dependent Affected by the fuel issue at the main site Affected by HAIDN200. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 1:34:04 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 8/1/2020 19:14 0:55:04 Power Power Failure (Indeterminate) Site is suspected out of fuel waiting for pictures to confirm. INC415927 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/1/2020 19:31 0:30:14 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC415930 HAIDS277 NAN BOULE Sud ZTE 2G+3G D Talkpool 8/1/2020 19:45 0:21:11 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC415930 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 19:45 0:21:11 Dependent Affected by the power issue at the main site Affected by HDS277 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 19:44:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 01:44:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 PM. In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1195:41:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1069:49:52 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 299:45:52 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 199:52:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 199:49:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 155:27:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 149:34:52 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 140:26:52 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 126:09:34 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 90:01:34 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 89:53:34 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 77:12:34 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 71:42:52 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 68:10:52 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 47:52:52 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 33:20:52 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 30:02:34 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 14:59:38 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 12:41:22 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 8:17:34 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 7:40:34 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 6:39:34 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/1/2020 15:35 5:37:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/1/2020 15:40 5:32:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 1:57:34 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415895 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 19:40 1:32:52 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 19:45:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 01:45:23 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 20:27:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 02:27:10 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 13 8 8 23 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 10 0 0 32 ZTE 7 6 2 0 7 Huawei 13 13 13 3 13 Network 46 29 15 3 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 8 0 5 12 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 348:04:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 327:18:42 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 269:05:51 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 265:00:20 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 253:29:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 245:09:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 243:54:35 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 167:55:27 Power Power Failure (Indeterminate) Genset replacement is expected to be done tomorrow morning INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 167:55:27 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 143:13:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 137:37:41 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 126:13:41 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 69:52:09 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 61:58:07 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done tomorrow morning INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 52:25:38 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 51:05:38 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 46:42:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 39:28:09 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 36:45:41 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 36:45:41 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 19:21:09 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 19:03:07 Transmission Transmission (Indeterminate) Team is working on the site INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 16:22:41 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415674 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/1/2020 6:06 16:09:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/1/2020 10:30 11:45:50 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware ETA to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 9:12:02 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 8/1/2020 13:01 9:12:02 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 9:12:02 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 9:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 8:51:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 6:19:07 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 5:47:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 5:33:10 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 16:30 5:33:10 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 16:30 5:33:10 Dependent Affected by the power issue at the main site Affected by HAIDO025 INC415810 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 8/1/2020 17:46 4:29:37 Dependent Affected by the power issue at the main site Affected by HAIDN200. INC415810 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 8/1/2020 17:46 4:29:37 Dependent Affected by the power issue at the main site Affected by HAIDN200. INC415810 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 8/1/2020 17:46 4:29:37 Dependent Affected by the power issue at the main site Affected by HAIDN200. INC415810 HDN317 LAMNY Nord Ericsson 2G D Talkpool 8/1/2020 17:46 4:29:37 Dependent Affected by the power issue at the main site Affected by HAIDN200. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 3:41:09 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 3:02:09 Fuel Generator failure (Fuel issue) As per fuel team site cannot refueled due road blocked by the population, More update will be share once available. INC415931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 19:47 2:29:09 Power Power Failure (Indeterminate) Red zone site, team will reach site 8/2/2020 at 7:00AM. INC415930 HAIDS277 NAN BOULE Sud ZTE 2G+3G D Talkpool 8/1/2020 19:45 2:27:47 Power Generator failure (Indeterminate) Team is informed. ETA 10:30 PM INC415930 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 19:45 2:27:47 Dependent Affected by the power issue at the main site Affected by HDS277 INC415934 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/1/2020 20:26 1:37:08 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 1:21:08 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 1:05:08 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 0:52:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 0:52:27 Dependent Affected by the power issue at the main site Affected by HDS278 INC415949 COW032 ENNERY_COW Artibonite Ericsson 2G A Talkpool 8/1/2020 21:34 0:42:09 Power Power Failure (Indeterminate) Team cannot provide update. INC416009 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 21:47 0:29:09 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC415950 HDS226 AQUIN Sud Ericsson 3G D Talkpool 8/1/2020 21:46 0:26:37 Power Generator failure (Indeterminate) Team is informed. ETA 11:00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 22:26:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 04:26:06 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 16 7 7 19 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 10 0 0 30 ZTE 4 4 1 0 4 Huawei 15 15 15 2 15 Network 43 29 16 2 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 9 0 5 9 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 349:46:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 329:12:11 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 271:05:48 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 266:53:49 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 255:11:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 247:09:48 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 245:48:04 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 169:55:24 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 169:55:24 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 144:55:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 139:37:38 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 128:13:38 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 63:51:36 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 54:25:35 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 53:05:35 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 48:35:48 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 41:28:06 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 38:45:38 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 38:45:38 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 21:21:06 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 20:56:36 Transmission Transmission (Indeterminate) Team is working on the site INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 18:16:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 11:05:31 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 8/1/2020 13:01 11:05:31 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 11:05:31 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 10:47:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 10:33:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 8:12:36 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 7:47:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 7:15:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 7:15:10 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 7:15:10 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 5:41:06 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 5:02:06 Fuel Generator failure (Fuel issue) As per fuel team site cannot refueled due road blocked by the population, More update will be share once available. INC415931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 19:47 4:29:06 Power Power Failure (Indeterminate) Red zone site, team will reach site 8/2/2020 at 7:00AM. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 3:03:08 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 2:47:08 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 2:45:56 Power Generator failure (Indeterminate) Unsafe area confirmed by the inspector. ETA 7:00 AM INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 2:45:56 Dependent Affected by the power issue at the main site Affected by HDS278 INC415949 COW032 ENNERY_COW Artibonite Ericsson 2G A Talkpool 8/1/2020 21:34 2:42:06 Power Power Failure (Indeterminate) Team is aware, ETA 12:15AM expired more update is expected from team. INC416009 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 21:47 2:29:06 Power Power Failure (Indeterminate) Team is aware, ETA 11:00PM expired, team cannot provide update. INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 8/1/2020 21:46 2:20:06 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC415955 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 21:46 2:20:06 Power Generator failure (Indeterminate) Team is informed. ETA 01:30 AM INC416013 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 8/1/2020 22:02 2:14:06 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site ETA 8:00AM. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 2:10:06 Power Power Failure (Indeterminate) Team is aware, ETA 1:30AM. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 2:10:06 Dependent Affected by the power issue at the main site Affected by HDN111 INC416015 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 22:49 0:56:08 Power Generator failure (Indeterminate) Team is informed , ETA 12:10AM INC416017 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 23:06 0:39:08 Power Generator failure (Indeterminate) Team is informed , ETA 12:30AM INC416017 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 23:06 0:39:08 Dependent Affected by the power issue at the main site Attached to HDO631 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 22:28:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 04:28:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1198:45:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 1072:57:23 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 302:53:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 203:00:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 202:57:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 158:35:23 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 152:42:23 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 143:34:23 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 129:13:09 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 93:05:09 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 92:57:09 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/1/2020 15:40 80:16:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415895 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 19:40 74:50:23 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 71:18:23 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 51:00:23 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 36:28:23 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 33:06:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 18:03:13 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 11:21:09 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 10:44:09 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 9:43:09 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 8:40:23 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 5:01:09 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 4:40:23 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 22:29:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 04:29:13 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Aug 1 23:35:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 05:35:38 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 11 8 7 21 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 10 1 0 31 ZTE 4 4 1 0 4 Huawei 12 12 12 3 12 Network 42 26 14 3 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 9 0 5 8 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 350:52:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 329:12:11 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 272:01:51 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 266:53:49 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 256:17:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 248:05:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 245:48:04 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 170:51:27 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 170:51:27 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 146:01:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 140:33:41 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 129:09:41 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 63:51:36 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 55:21:38 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 54:01:38 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 48:35:48 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 42:24:09 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 39:41:41 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 39:41:41 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 22:17:09 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 20:56:36 Transmission Transmission (Indeterminate) Team is working on the site INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 18:16:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 11:53:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 11:39:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 11:05:31 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 8/1/2020 13:01 11:05:31 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 11:05:31 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 8:43:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 8:29:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 8:21:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 8:21:26 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 8:21:26 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 8:12:36 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 6:37:09 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 5:58:09 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 19:47 5:25:09 Power Power Failure (Indeterminate) Red zone site, team will reach site 8/2/2020 at 7:00AM. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 4:09:24 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 3:53:24 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC416013 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 22:02 3:10:09 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site ETA 8:00AM. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 3:06:09 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 3:06:09 Dependent Affected by the power issue at the main site Affected by HDN111 INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 2:45:56 Power Generator failure (Indeterminate) Unsafe area confirmed by the inspector. ETA 7:00 AM INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 2:45:56 Dependent Affected by the power issue at the main site Affected by HDS278 INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 8/1/2020 21:46 2:20:06 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC415955 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 21:46 2:20:06 Power Generator failure (Indeterminate) Team is informed. ETA 01:30 AM INC415958 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 8/1/2020 23:46 1:26:09 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415965 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 8/2/2020 0:35 0:16:24 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 01:57:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 07:57:33 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 12 8 7 24 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 0 0 33 ZTE 5 5 2 0 5 Huawei 13 13 13 3 13 Network 46 27 15 3 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 9 0 5 8 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 353:01:54 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 332:20:01 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 273:55:02 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 270:01:39 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 258:26:54 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 249:59:02 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 248:55:54 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 172:44:38 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 172:44:38 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 148:11:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 142:26:52 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 131:02:52 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 66:59:26 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 57:14:49 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 55:54:49 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 51:43:38 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 44:17:20 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 41:34:52 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 41:34:52 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 24:10:20 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 24:04:26 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 21:24:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 14:13:21 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 8/1/2020 13:01 14:13:21 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 14:13:21 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 14:02:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 13:48:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 11:20:26 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 10:36:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 10:30:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 10:30:54 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 10:30:54 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 10:22:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 8:30:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 7:51:20 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 19:47 7:18:20 Power Power Failure (Indeterminate) Red zone site, team will reach site 8/2/2020 at 7:00AM. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 6:18:52 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , arround 7:00AM INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 6:02:52 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , arround 7:00AM INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 5:53:46 Power Generator failure (Indeterminate) Unsafe area confirmed by the inspector. ETA 7:00 AM INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 5:53:46 Dependent Affected by the power issue at the main site Affected by HDS278 INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 8/1/2020 21:46 5:27:56 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC415955 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 21:46 5:27:56 Power Generator failure (Indeterminate) ETA 01:30 AM expired. Update is expected from talkpool INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 4:59:20 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 4:59:20 Dependent Affected by the power issue at the main site Affected by HDN111 INC415958 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 8/1/2020 23:46 3:19:20 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 6:00AM. INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 2:28:52 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , arround 7:00AM INC415965 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 8/2/2020 0:35 2:25:52 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site , ETA 7:00AM INC415970 HGA002 MIRAGOANE Nippes Ericsson 2G D Talkpool 8/2/2020 1:22 1:51:59 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC416037 HDS325 SAUFI Sud-Est Ericsson 2G D Talkpool 8/2/2020 2:26 0:47:58 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC416036 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 2:22 0:43:20 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC415973 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 2:47 0:13:52 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 01:59:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 07:59:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 3:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1076:35:24 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 306:31:23 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 206:38:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 206:35:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 162:13:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 156:20:24 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 147:12:23 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 78:28:23 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 74:56:23 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 54:38:24 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 40:06:24 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/1/2020 15:40 12:18:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415895 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 19:40 8:18:24 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1202:32:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 133:00:23 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 96:52:24 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 96:44:23 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 84:03:24 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 36:53:24 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 21:51:24 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 15:08:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 14:31:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 13:30:24 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 8:48:24 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 01:59:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 07:59:32 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 3:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 05:30:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 11:30:31 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 2nd 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 2nd 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 356:31:56 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 336:01:16 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 278:02:18 Power Generator Failure (Engine broken) An assessments was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 273:42:54 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 261:56:56 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 254:06:18 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 252:37:09 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 176:51:54 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 176:51:54 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 151:41:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 146:34:08 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 135:10:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 70:40:41 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 61:22:05 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 60:02:05 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 55:24:53 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 48:24:36 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 45:42:08 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 45:42:08 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 28:17:36 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 27:45:41 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 25:05:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 17:54:36 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 8/1/2020 13:01 17:54:36 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 17:54:36 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 17:32:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 17:18:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 15:01:41 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 14:43:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 14:29:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 14:00:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 14:00:56 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 14:00:56 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 12:37:36 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 11:58:36 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 9:48:54 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , arround 7:00AM INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 9:35:01 Power Generator failure (Indeterminate) Unsafe area confirmed by the inspector. ETA 7:00 AM INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 9:35:01 Dependent Affected by the power issue at the main site Affected by HDS278 INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 9:32:54 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , arround 7:00AM INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 8/1/2020 21:46 9:09:11 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC415955 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 21:46 9:09:11 Power Generator failure (Indeterminate) Team is waiting for access INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 9:06:36 Power Power Failure (Indeterminate) Access has been granted, power team is aware ETA to be provided INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 9:06:36 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 5:58:54 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , around 7:00AM INC415965 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 0:35 5:55:54 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site , ETA 7:00AM INC415996 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/2/2020 1:22 5:33:14 Transmission Transmission (Indeterminate) After power team intervention, 4G remains down. Tx team is informed. No ETA yet INC416036 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 2:22 4:50:36 Power Power Failure (Indeterminate) Team has been informed, ETA 6:15AM expired, team cannot provide update. INC416037 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 2:26 4:29:13 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC416044 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 8/2/2020 3:42 3:13:13 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC415977 HDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/2/2020 4:18 2:54:36 Power Power Failure (Indeterminate) Team is aware, ETA 6:30AM expired, team cannot provide update. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 2:06:36 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 2:06:36 Dependent Affected by the power issue at the main site Affected by HDN247 INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Dependent Affected by the power issue at the main site Affected by HDC318. INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415986 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Dependent Affected by the power issue at the main site Affected by HDC360 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 1:06:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415989 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:10 0:45:10 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415994 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:24 0:30:48 Power Generator failure (Indeterminate) Team is informed. ETA 8:10 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1205:29:41 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 1079:49:36 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 309:45:36 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 209:52:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 209:49:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 165:27:36 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 159:34:36 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 150:26:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 135:57:41 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 99:49:41 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 99:41:41 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 87:00:41 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 81:42:36 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 78:10:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 57:52:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 43:20:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 39:50:41 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 24:47:45 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 18:05:41 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 17:28:41 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 16:27:41 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 11:45:41 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415895 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 19:40 11:32:36 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. INC416036 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 8/2/2020 2:22 4:50:36 Dependent Affected by the power issue at the main site Affected by HDN121 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415878 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G A Talkpool 8/1/2020 17:34 8/1/2020 19:30 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) loose contact in battery starter OK added 1/2 gallon of oil in battery INC415871 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 16:28 8/1/2020 17:28 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC415927 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/1/2020 19:31 8/1/2020 21:31 2:00:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) main breaker tripped OK Main breaker has been reset INC415934 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:26 8/1/2020 22:30 2:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear seal OK Added 1 gallon of oil and 1/2gallon of coolant INC416017 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 23:06 8/2/2020 0:15 1:09:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to fuel cramping dirty OK Washed fuel cramping INC416017 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 23:06 8/2/2020 0:15 1:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO631 Cascaded Recovered with main site. INC416015 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 22:49 8/2/2020 0:05 1:16:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to radiator dirty OK 1 gallon of water added INC415973 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 2:47 8/2/2020 4:30 1:43:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) emergency stop button accidentally pressed OK depressed emergency stop button INC415918 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/1/2020 18:38 8/1/2020 20:31 1:52:52 8:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by itself INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 8/1/2020 20:40 73:06:20 8:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Need to be justified Fuel has been added INC415852 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped ok Reset breaker and restart genset INC415852 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS323 BERI Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS359 MAPOU Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 8/1/2020 21:18 24:22:20 8:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty AVR Need to be justified AVR has been replaced INC415411 HAIGA142 CARCASSE Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 8/1/2020 21:18 24:22:20 8:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA105 Cascaded Site is back in service with the main site. INC415950 HDS226 AQUIN Sud Ericsson 3G D Talkpool 8/1/2020 21:46 8/1/2020 23:24 1:37:50 8:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to oil leak OK 2 gallons of oil added; and genset was restarted. INC415930 HAIDS277 NAN BOULE Sud ZTE 2G+3G D Talkpool 8/1/2020 19:45 8/2/2020 1:29 5:44:00 8:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Need to be justified Fuel has been added INC415930 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/1/2020 19:45 8/2/2020 1:29 5:44:00 8:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Site is back in service with the main site. INC415970 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 8/2/2020 1:22 8/2/2020 4:12 2:49:53 8:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC415915 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 17:54 8/1/2020 19:22 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself. INC415910 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 8/1/2020 16:38 8/1/2020 20:02 3:23:26 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty. OK 1gal coolant added and genset has been restarted. INC415910 HDN299 KALIMET Nord Ericsson 2G D Talkpool 8/1/2020 16:38 8/1/2020 20:02 3:23:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN260 Cascaded Back on air with the main site INC415852 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 8/1/2020 17:26 8/1/2020 20:22 2:56:19 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Need to be justified Back on air with the main site INC415810 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/1/2020 10:30 8/1/2020 22:44 12:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team reset restart genset after refueling. INC415810 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 8/1/2020 17:46 8/1/2020 22:44 4:57:47 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN200 Cascaded Back on air with the main site INC415810 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 8/1/2020 17:46 8/1/2020 22:44 4:57:47 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN200 Cascaded Back on air with the main site INC415810 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 8/1/2020 17:46 8/1/2020 22:44 4:57:47 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN200 Cascaded Back on air with the main site INC415810 HDN317 LAMNY Nord Ericsson 2G D Talkpool 8/1/2020 17:46 8/1/2020 22:44 4:57:47 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN200 Cascaded Back on air with the main site INC416009 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 21:47 8/1/2020 22:34 0:47:19 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Team reset Huawei breaker. INC415949 COW032 ENNERY_COW Artibonite Ericsson 2G A Talkpool 8/1/2020 21:34 8/2/2020 0:55 3:21:19 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil sensor issue OK Team cleaned oil sensor and genset restarted on automatic mode. INC416013 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 22:02 8/2/2020 2:47 4:45:19 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC415931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 8/1/2020 19:47 8/2/2020 6:40 10:53:19 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC415958 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 8/1/2020 23:46 8/2/2020 6:27 6:41:19 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415852 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/1/2020 17:30 8/1/2020 20:22 2:52:20 8:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Cascaded Site is back in service with the main site. INC415852 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 8/1/2020 17:26 8/1/2020 20:22 2:56:19 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS306 Need to be justified Back on air with the main site INC415959 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 8/1/2020 23:55 8/2/2020 0:26 0:31:00 4:00:00 Compliant RBS RBS Fault (RBS Software failure) License issue OK Emergency LKF has been activated Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 06:52:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 12:52:58 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 16 10 17 29 72 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 40 14 0 0 53 ZTE 7 7 3 0 7 Huawei 12 12 11 0 12 Network 59 33 14 0 72 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 9 0 7 23 72 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 358:51:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 337:56:58 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 279:40:58 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 264:16:58 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 255:44:58 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 254:32:58 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 178:30:58 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 178:30:58 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 154:01:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 148:12:58 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 136:48:58 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 72:35:58 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 63:00:58 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 61:40:58 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 57:20:58 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 50:02:58 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 47:20:58 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 47:20:58 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 41:45:58 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 29:55:58 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 29:40:58 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 27:00:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 19:52:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 19:49:58 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 19:49:58 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 19:49:58 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 19:39:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 5h20 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 16:56:58 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 16:21:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 16:20:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 16:20:58 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 16:20:58 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 16:07:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 14:15:58 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 13:36:58 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 12:08:58 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 8/02/2020 , arround 7:00AM, expired, new update is expected. INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 11:52:58 Power Generator failure (Indeterminate) Team is working on site INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 11:30:58 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 11:30:58 Dependent Affected by the power issue at the main site Affected by HDS278 INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 8/1/2020 21:46 11:04:58 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 10:44:58 Power Power Failure (Indeterminate) Access has been granted, power team is aware ETA to be provided INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 10:44:58 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 8:18:58 Power Generator failure (Indeterminate) Team is working on site INC415996 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/2/2020 1:22 7:28:58 Transmission Transmission (Indeterminate) After power team intervention, 4G remains down. Tx team is informed. No ETA yet INC415977 HDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/2/2020 4:18 4:32:58 Power Power Failure (Indeterminate) Both team is working on site. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 3:44:58 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 3:44:58 Dependent Affected by the power issue at the main site Affected by HDN247 INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Dependent Affected by the power issue at the main site Affected by HDC318. INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415986 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Dependent Affected by the power issue at the main site Affected by HDC360 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:44:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415989 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:10 2:40:58 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415976 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/2/2020 6:46 2:04:58 Transmission Transmission (Indeterminate) Tx team is on site. INC415976 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/2/2020 6:46 2:04:58 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/2/2020 6:46 2:04:58 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/2/2020 6:46 2:04:58 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/2/2020 6:46 2:04:58 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/2/2020 6:46 2:04:58 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/2/2020 6:46 2:04:58 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 1:36:58 Power Power Failure (Indeterminate) Team is informed, ETA : 9:30 AM. INC416102 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 8/2/2020 7:14 1:36:58 Dependent Affected by the power issue at the main site Affected by HDC264 INC416105 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 1:20:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h15 AM INC416105 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 1:20:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 1:20:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 1:20:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 1:20:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 7:30 1:20:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416104 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 8/2/2020 7:37 1:13:58 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416106 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/2/2020 7:43 1:07:58 Power Generator failure (Indeterminate) Team is informed, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 07:59:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 13:59:17 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 18 13 20 45 96 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 64 14 0 0 77 ZTE 8 8 3 0 8 Huawei 11 11 10 0 11 Network 83 33 13 0 96 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 9 0 7 46 96 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 359:56:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 339:01:51 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 280:45:51 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 265:21:51 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 256:49:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 255:37:51 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 179:35:51 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 179:35:51 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 155:06:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 149:17:51 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 137:53:51 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 73:40:51 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 64:05:51 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 62:45:51 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 58:25:51 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 51:07:51 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 48:25:51 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 48:25:51 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 42:50:51 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 31:00:51 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 30:45:51 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 28:05:51 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 20:57:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 20:54:51 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 20:54:51 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 20:54:51 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 18:01:51 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 17:26:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 17:25:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 17:25:51 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 17:25:51 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 17:12:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 15:20:51 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 14:41:51 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 13:13:51 Power Generator failure (Indeterminate) Team is working on site INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 12:35:51 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 12:35:51 Dependent Affected by the power issue at the main site Affected by HDS278 INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D O&M FUEL 8/1/2020 21:46 12:09:51 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 09:15 AM. ETR will be provided by them INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 11:49:51 Power Power Failure (Indeterminate) Access has been granted, power team is aware ETA to be provided INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 11:49:51 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 9:23:51 Power Generator failure (Indeterminate) Team is Still working on site INC415996 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/2/2020 1:22 8:33:51 Transmission Transmission (Indeterminate) After power team intervention, 4G remains down. TX team is informed. No ETA yet INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 4:49:51 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 4:49:51 Dependent Affected by the power issue at the main site Affected by HDN247 INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Dependent Affected by the power issue at the main site Affected by HDC318. INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415986 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Dependent Affected by the power issue at the main site Affected by HDC360 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:49:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415989 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:10 3:45:51 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415976 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/2/2020 6:46 3:09:51 Transmission Transmission (Indeterminate) Tx team is on site. INC415976 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/2/2020 6:46 3:09:51 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/2/2020 6:46 3:09:51 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/2/2020 6:46 3:09:51 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/2/2020 6:46 3:09:51 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/2/2020 6:46 3:09:51 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC415976 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/2/2020 6:46 3:09:51 Dependent Affected by the Transmission issue at the main site Affected by HDC200 INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 2:41:51 Power Power Failure (Indeterminate) Team is informed, ETA : 9:30 AM. INC416102 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 8/2/2020 7:14 2:41:51 Dependent Affected by the power issue at the main site Affected by HDC264 INC416105 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 2:25:51 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h15 AM (Expired). Feedback expected from them within 30mn (10h AM) INC416105 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 2:25:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 2:25:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 2:25:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 2:25:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 7:30 2:25:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416104 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 7:37 2:18:51 Power Generator failure (Indeterminate) Team is informed, ETA: 9:30AM INC416106 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/2/2020 7:43 2:12:51 Power Generator failure (Indeterminate) Team is informed, ETA: 10:00AM INC416061 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 8/2/2020 8:06 1:49:51 Power Power Failure (Indeterminate) Team is informed, ETA 10:30 AM INC416061 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN299 KALIMET Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN211 MILOT Nord Ericsson 2G B Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN208 LIMBE Nord Ericsson 2G A Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN317 LAMNY Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN260 PREVAL Nord Ericsson 2G B Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416061 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 8/2/2020 8:06 1:49:51 Dependent Affected by the power issue at the main site Affected by HDN008 INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/2/2020 8:07 1:48:51 Power Power Failure (Indeterminate) Team is informed, ETA : 11:50 AM INC416120 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 8:50 1:05:51 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC416071 HAIDO013 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 8:52 1:03:51 Power Generator failure (Indeterminate) Team is informed, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 08:04:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 14:04:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1208:37:04 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1082:40:04 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 312:36:04 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 212:43:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 212:40:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 168:18:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 162:25:04 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 153:17:04 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 139:05:04 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 102:57:04 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 102:49:04 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 90:08:04 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 84:33:04 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 81:01:04 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 60:43:04 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 46:11:04 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 27:56:04 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 21:13:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 20:36:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 19:35:04 RBS RBS Fault (DXU failure) Faulty DXU needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 14:53:04 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415895 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 19:40 14:23:04 RBS RBS Fault (Indeterminate) 900mhz radio blocked, after refueling, TX team is informed, ETA not yet provided. INC416055 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G D Talkpool 8/2/2020 7:04 2:59:04 RBS RBS Fault (Indeterminate) Power team was on the site but the issue is not related to Power. TX has been informed. ETA: N/A INC416067 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 8/2/2020 8:42 1:21:04 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 09:46:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 15:46:34 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 14 6 14 27 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 10 0 0 42 ZTE 9 8 3 0 9 Huawei 10 10 10 2 10 Network 55 28 13 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 9 0 6 14 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 361:45:35 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 340:50:35 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 282:34:35 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 267:10:35 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 258:38:35 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 257:26:35 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 181:24:35 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 181:24:35 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 156:55:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 151:06:35 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 139:42:35 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 75:29:35 Power Generator Failure (Engine Knocking ) Genset replacement is expected to be done 8/2/2020 INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 65:54:35 RBS RBS Fault (AMM failure) AMM Magazine faulty. Spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 64:34:35 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 60:14:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 52:56:35 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 50:14:35 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 50:14:35 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 44:39:35 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 32:49:35 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 32:34:35 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 29:54:35 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 22:46:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 22:43:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/1/2020) at 4:05 PM. ETR will be provided by them INC415755 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 22:43:35 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 8/1/2020 13:01 22:43:35 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 19:50:35 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 19:15:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/1/2020 16:30 19:14:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 10:36PM. ETR to be provided. INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 19:14:35 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 8/1/2020 16:30 19:14:35 Dependent Affected by the fuel issue at the main site Affected by HAIDO025 INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 19:01:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 16:30:35 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 15:02:35 Power Generator failure (Indeterminate) Team is Still working on site INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D O&M FUEL 8/1/2020 21:46 13:58:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 09:15 AM. ETR will be provided by them INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 13:38:35 Power Power Failure (Indeterminate) Engine suspected down, waiting for confirmation INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 13:38:35 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 11:12:35 Power Generator failure (Indeterminate) PC board is freeze, follow up ongoing with TP team. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 6:38:35 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 6:38:35 Dependent Affected by the power issue at the main site Affected by HDN247 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 5:38:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 5:38:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 5:38:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415989 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:10 5:34:35 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416105 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 4:14:35 Power Generator failure (Indeterminate) Team had a delay to arrive on the site. New ETA: 11h30 AM INC416105 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 4:14:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 4:14:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 4:14:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 4:14:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416105 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 7:30 4:14:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO360 INC416126 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/2/2020 7:56 3:48:35 Power Power Failure (Indeterminate) Team is informed, ETA : 12:50 PM INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/2/2020 8:07 3:37:35 Power Power Failure (Indeterminate) Team is informed, ETA : 11:50 AM INC416120 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 8:50 2:54:35 Power Power Failure (Indeterminate) Team is informed, ETA : 12:00 PM INC416071 HAIDO013 MABOIS_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 8:52 2:52:35 Power Generator failure (Indeterminate) Team is working on site INC416128 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 9:42 2:02:35 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 8/2/2020 9:44 2:00:35 Power Generator failure (Indeterminate) Site suspected out of fuel. Awaiting for confirmation INC416088 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 10:11 1:33:35 Power Generator failure (Indeterminate) Team is informed, ETA: 12:15PM INC416090 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/2/2020 10:14 1:30:35 Power Generator failure (Fuel issue) The portable genset is out of fuel. ETA: Not yet available INC416090 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/2/2020 10:14 1:30:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC416137 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 10:38 1:06:35 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416140 HDC263 PONT_SONDE Artibonite Ericsson 3G A Talkpool 8/2/2020 11:03 0:41:35 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 10:28:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 16:28:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1211:00:28 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1085:03:28 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 314:59:28 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 215:06:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 215:03:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 170:41:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 164:48:28 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 155:40:28 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 141:28:28 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 105:20:28 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 105:12:28 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 92:31:28 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 86:56:28 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 83:24:28 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/30/2020 19:10 65:16:28 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 63:06:28 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 48:34:28 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 30:19:28 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 27:55:28 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 23:36:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 22:59:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 21:58:28 RBS RBS Fault (DXU failure) Band 1800 MHz affected. Faulty DXU needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 17:16:28 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415895 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/1/2020 19:40 16:46:28 RBS RBS Fault (Indeterminate) 900mhz radio blocked, after refueling, TX team is informed, ETA not yet provided. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 6:20:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416055 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G D Talkpool 8/2/2020 7:04 5:22:28 RBS RBS Fault (Indeterminate) Power team was on the site but the issue is not related to Power. TX has been informed. ETA: N/A INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 5:12:28 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 9:45 2:41:28 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 11:48 0:38:28 RBS RBS Fault (Indeterminate) Band 900 MHz affected. Team has been informed and the follow up is ongoing. ETA: Not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 12:35:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 18:35:01 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 11 4 8 21 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 11 0 0 34 ZTE 2 2 2 0 2 Huawei 8 8 8 0 8 Network 37 21 10 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 9 0 8 4 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 364:34:33 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 343:39:33 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 285:23:33 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 269:59:33 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 261:27:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 260:15:33 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 184:13:33 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 184:13:33 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 159:44:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 153:55:33 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 142:31:33 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 68:43:33 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 67:23:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 63:03:33 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 55:45:33 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 53:03:33 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 53:03:33 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 47:28:33 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 35:38:33 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 35:23:33 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 32:43:33 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 25:35:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 22:39:33 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 22:04:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 21:50:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 19:19:33 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 17:51:33 Power Generator failure (Indeterminate) Team leaved the site due of heavy shot, New ETA: 2:25PM INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D O&M FUEL 8/1/2020 21:46 16:47:33 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 09:15 AM. ETR will be provided by them INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 16:27:33 Power Power Failure (Indeterminate) Engine suspected down, waiting for confirmation INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 16:27:33 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 14:01:33 Power Generator failure (Indeterminate) PC board is freeze, follow up ongoing with TP team. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 9:27:33 RBS RBS Fault (Indeterminate) Site remains down after power team intervention, TX team requested, ETA to be provided. INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 9:27:33 Dependent Affected by the power issue at the main site Affected by HDN247 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 8:27:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 8:27:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 8:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416126 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/2/2020 7:56 6:37:33 RBS RBS Fault (Indeterminate) Site remains down after power team intervention, TX team requested, ETA to be provided. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 6:26:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 4:49:33 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416137 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 10:38 3:55:33 Power Generator failure (Indeterminate) Team is working on site INC416140 HDC263 PONT_SONDE Artibonite Ericsson 3G A Talkpool 8/2/2020 11:03 3:30:33 RBS RBS Fault (Indeterminate) Team is informed, ETA : 2:40 PM. INC416206 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 11:55 2:38:33 Power Generator failure (Indeterminate) Team is informed, ETA: 2:25PM INC416157 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/2/2020 12:59 1:34:33 Power Generator failure (Indeterminate) Team is informed, ETA: 2:40PM INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 13:18 1:15:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 12:51:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 18:51:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1213:24:26 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1087:27:26 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 317:23:26 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 217:30:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 217:27:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 173:05:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 167:12:26 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 158:04:26 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 143:52:26 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 107:44:26 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 107:36:26 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 94:55:26 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 89:20:26 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 85:48:26 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/30/2020 19:10 67:40:26 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 65:30:26 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 50:58:26 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 32:43:26 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 30:19:26 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 26:00:26 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 25:23:26 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 24:22:26 RBS RBS Fault (DXU failure) Band 1800 MHz affected. Faulty DXU needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 19:40:26 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 8:44:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416055 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G D Talkpool 8/2/2020 7:04 7:46:26 RBS RBS Fault (Indeterminate) Power team was on the site but the issue is not related to Power. TX has been informed. ETA: N/A INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 7:36:26 RBS RBS Fault (Indeterminate) 1800Mhz remains down after power team intervention, TX team requested, ETA to be provided. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 9:45 5:05:26 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 11:48 3:02:26 RBS RBS Fault (Indeterminate) Band 900 MHz affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416214 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 8/2/2020 12:45 2:05:26 RBS RBS Fault (Indeterminate) Sector T affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 14:33:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 20:33:05 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 15 14 25 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 16 0 0 47 ZTE 5 4 4 0 5 Huawei 14 14 14 0 14 Network 54 34 18 0 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 6 7 13 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 366:32:54 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 345:37:54 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 287:21:54 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 271:57:54 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 263:25:54 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 262:13:54 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 186:11:54 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 186:11:54 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 161:42:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 155:53:54 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 144:29:54 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 70:41:54 RBS RBS Fault (Indeterminate) DUW Fulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 69:21:54 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 65:01:54 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 57:43:54 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 55:01:54 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 55:01:54 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 49:26:54 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 37:36:54 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 37:21:54 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 27:33:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 24:37:54 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 24:02:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 21:17:54 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 19:49:54 Power Generator failure (Indeterminate) Team leaved the site due of heavy shot, New ETA: 2:25PM INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 18:25:54 Power Power Failure (Indeterminate) Engine suspected down, waiting for confirmation INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 18:25:54 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 15:59:54 Power Generator failure (Indeterminate) PC board is freeze, follow up ongoing with TP team. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 11:25:54 RBS RBS Fault (Indeterminate) Site remains down after power team intervention, TX team requested, ETA 4:45pm INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 11:25:54 Dependent Affected by the power issue at the main site Affected by HDN247 INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 5:22 11:09:54 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 10:25:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 10:25:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 10:25:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416126 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/2/2020 7:56 8:35:54 RBS RBS Fault (Indeterminate) Faulty MMU, spare needed, follow up is ongoing, ETR to be provided. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 8:24:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 6:47:54 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416146 HDC199 SAUT_DEAU_II Centre Ericsson 2G C Talkpool 8/2/2020 11:34 4:57:54 Power Power Failure (Indeterminate) TP does manage his team to reach the site. INC416157 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/2/2020 12:59 3:32:54 Power Generator failure (Indeterminate) Breaker 4QF1 tripped, hybrid team is requested, waiting for ETA. INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 13:18 3:13:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 2:25:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 2:23:54 Power Generator failure (Indeterminate) Teamis working on site INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 2:23:54 Dependent Affected by the power issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 2:23:54 Dependent Affected by the power issue at the main site Affected by HAIDO597 INC416232 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 1:57:54 Power Power Failure (Indeterminate) Team is on the site for corrective INC416232 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416172 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416235 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/2/2020 14:38 1:53:54 Power Power Failure (Indeterminate) Team is informed, ETA : 6:10 PM INC416234 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:42 1:49:54 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30PM INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 1:38:54 Power Generator failure (Indeterminate) Team is informed, ETA: 4:50PM INC416251 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 8/2/2020 15:16 1:15:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416244 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 1:14:54 Power Generator failure (Indeterminate) Team is working on site INC416244 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 1:14:54 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416244 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 1:14:54 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416253 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 8/2/2020 15:22 1:09:54 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/2/2020 15:48 0:43:54 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 8/2/2020 15:48 0:43:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Aug 2 14:45:28 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 2 Aug 2020 20:45:28 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO256: Power team required. HDN306: Power team required. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 02/08/2020 16:33 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 15 14 25 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 16 0 0 47 ZTE 5 4 4 0 5 Huawei 14 14 14 0 14 Network 54 34 18 0 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 6 7 13 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 366:32:54 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 345:37:54 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 287:21:54 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 271:57:54 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 263:25:54 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 262:13:54 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 186:11:54 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 186:11:54 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 161:42:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 155:53:54 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 144:29:54 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 70:41:54 RBS RBS Fault (Indeterminate) DUW Fulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 69:21:54 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 65:01:54 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 57:43:54 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 55:01:54 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 55:01:54 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 49:26:54 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 37:36:54 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 37:21:54 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 27:33:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/01/2020 at 4h00 PM. ETR to be provided. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 24:37:54 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D O&M Fuel 8/1/2020 16:29 24:02:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/1/2020 at 9:25PM. ETR to be provided. INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 21:17:54 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 19:49:54 Power Generator failure (Indeterminate) Team leaved the site due of heavy shot, New ETA: 2:25PM INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 18:25:54 Power Power Failure (Indeterminate) Engine suspected down, waiting for confirmation INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 18:25:54 Dependent Affected by the power issue at the main site Affected by HDN111 INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 15:59:54 Power Generator failure (Indeterminate) PC board is freeze, follow up ongoing with TP team. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 5:06 11:25:54 RBS RBS Fault (Indeterminate) Site remains down after power team intervention, TX team requested, ETA 4:45pm INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 11:25:54 Dependent Affected by the power issue at the main site Affected by HDN247 INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 5:22 11:09:54 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 10:25:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 10:25:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 10:25:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416126 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/2/2020 7:56 8:35:54 RBS RBS Fault (Indeterminate) Faulty MMU, spare needed, follow up is ongoing, ETR to be provided. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 8:24:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 6:47:54 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416146 HDC199 SAUT_DEAU_II Centre Ericsson 2G C Talkpool 8/2/2020 11:34 4:57:54 Power Power Failure (Indeterminate) TP does manage his team to reach the site. INC416157 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/2/2020 12:59 3:32:54 Power Generator failure (Indeterminate) Breaker 4QF1 tripped, hybrid team is requested, waiting for ETA. INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 13:18 3:13:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 2:25:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 2:23:54 Power Generator failure (Indeterminate) Teamis working on site INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 2:23:54 Dependent Affected by the power issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 2:23:54 Dependent Affected by the power issue at the main site Affected by HAIDO597 INC416232 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 1:57:54 Power Power Failure (Indeterminate) Team is on the site for corrective INC416232 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416232 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:34 1:57:54 Dependent Affected by the power issue at the main site Affected by HDO360 INC416172 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416172 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 1:55:54 Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. INC416235 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/2/2020 14:38 1:53:54 Power Power Failure (Indeterminate) Team is informed, ETA : 6:10 PM INC416234 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:42 1:49:54 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30PM INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 1:38:54 Power Generator failure (Indeterminate) Team is informed, ETA: 4:50PM INC416251 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 8/2/2020 15:16 1:15:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416244 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 1:14:54 Power Generator failure (Indeterminate) Team is working on site INC416244 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 1:14:54 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416244 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 1:14:54 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416253 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 8/2/2020 15:22 1:09:54 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/2/2020 15:48 0:43:54 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 8/2/2020 15:48 0:43:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 17:03:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 23:03:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1217:35:27 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1091:38:27 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 321:34:27 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 221:41:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 221:38:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 177:16:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 171:23:27 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 162:15:27 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 148:03:27 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 111:55:27 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 111:47:27 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 99:06:27 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 93:31:27 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 89:59:27 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 69:41:27 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 55:09:27 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 36:54:27 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 34:30:27 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 30:11:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 29:34:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 28:33:27 RBS RBS Fault (DXU failure) Band 1800 MHz affected. Faulty DXU needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 26:18:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 23:51:27 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 12:55:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 11:47:27 RBS RBS Fault (Indeterminate) 1800Mhz remains down after power team intervention, TX team requested, ETA to be provided. INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 11:48 7:13:27 RBS RBS Fault (Indeterminate) Band 900 MHz affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416177 HDN208 LIMBE Nord Ericsson 3G A Talkpool 8/2/2020 15:03 3:58:27 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 17:45:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 2 Aug 2020 23:45:05 +0000 Subject: [Rantt] NOC SITES REPORT updated for this August 2nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 2nd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 369:36:42 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 348:41:42 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 290:25:42 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 275:01:42 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 266:29:42 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 265:17:42 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 189:15:42 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 189:15:42 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 164:46:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 158:57:42 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 147:33:42 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 73:45:42 RBS RBS Fault (Indeterminate) DUW Fulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 72:25:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 68:05:42 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 60:47:42 Transmission Transmission (Indeterminate) Digicel Tx team and talkpool Tx team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 58:05:42 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 58:05:42 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 52:30:42 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 40:40:42 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 27:41:42 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 25:00:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 24:21:42 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 21:29:42 Power Power Failure (Indeterminate) TP breack down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 21:29:42 Dependent Affected by the power issue at the main site Affected by HDN111 INC415980 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/2/2020 5:06 14:29:42 Dependent Affected by the power issue at the main site Affected by HDN247 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 13:29:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 13:29:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 13:29:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416126 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/2/2020 7:56 11:39:42 RBS RBS Fault (Indeterminate) Faulty MMU, spare needed, follow up is ongoing, ETR to be provided. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 11:28:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 9:51:42 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416146 HDC199 SAUT_DEAU_II Centre Ericsson 2G C Talkpool 8/2/2020 11:34 8:01:42 Power Power Failure (Indeterminate) TP does manage his team to reach the site. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 5:29:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h15 PM INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 5:27:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 5:27:42 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 5:27:42 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 4:42:42 Power Generator failure (Indeterminate) Team is still working on site INC416251 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 8/2/2020 15:16 4:19:42 Power Power Failure (Indeterminate) Team is on the site for corrective INC416244 HAIDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 4:18:42 Power Generator failure (Indeterminate) Team is still working on site INC416244 HAIDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 4:18:42 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416244 HAIDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 4:18:42 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 3:47:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 8/2/2020 15:48 3:47:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM (Expired). Feedback expected within 30mn (7h15 PM) INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 8/2/2020 16:32 3:03:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h00 PM INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 2:59:42 Power Power Failure (Indeterminate) Site remains down after intervention on HDO360. ETA: Not yet available INC416301 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 8/2/2020 16:54 2:41:42 Power Power Failure (Indeterminate) Team is informed, ETA 7:30 INC416278 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 17:01 2:34:42 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15PM INC416285 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 17:39 1:56:42 Power Generator failure (Indeterminate) Team is informed, ETA: 8:30PM INC416322 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 8/2/2020 18:18 1:17:42 Power Power Failure (Solar System failure) Team is informed, ETA to be provided. INC416316 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 18:24 1:11:42 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416328 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 18:46 0:49:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1218:11:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1092:14:06 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 322:10:06 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 222:17:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 222:14:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 177:52:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 171:59:06 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 162:51:06 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 148:39:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 112:31:06 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 112:23:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 99:42:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 94:07:06 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 90:35:06 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 70:17:06 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 55:45:06 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 37:30:06 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 35:06:06 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 30:47:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 30:10:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 29:09:06 RBS RBS Fault (DXU failure) Band 1800 MHz affected. Faulty DXU needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 26:54:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 24:27:06 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 13:31:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 12:23:06 RBS RBS Fault (Indeterminate) 1800Mhz remains down after power team intervention, TX team requested, ETA to be provided. INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 11:48 7:49:06 RBS RBS Fault (Indeterminate) Band 900 MHz affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416177 HDN208 LIMBE Nord Ericsson 3G A Talkpool 8/2/2020 15:03 4:34:06 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415965 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 0:35 8/2/2020 9:35 9:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Emergency Stop Fuel Delivery Delay Alarm reset and genset started INC415837 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/1/2020 13:11 8/2/2020 9:35 20:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC415943 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/1/2020 20:58 8/2/2020 9:35 12:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) failed to start, battery starter reported faulty. Need to be justified Restart genset with another battery INC416104 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 7:37 8/2/2020 9:35 1:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Under speed, mixed fuel and water. OK Mixed fuel and water, System bleed and genset INC416106 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 8/2/2020 7:43 8/2/2020 10:00 2:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure, Oil sensor faulty. OK Low oil pressure / Oil sensor faulty / Alarm reset and genset started INC416071 HAIDO013 MABOIS_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 8:52 8/2/2020 14:00 5:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp, radiator fault. Need to be justified Radiator clean, restarted INC415799 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 8/2/2020 14:00 21:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC415799 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 8/2/2020 14:00 21:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO025 Cascaded Back up with the main site INC415799 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 16:30 8/2/2020 14:00 21:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO025 Cascaded Back up with the main site INC416137 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 10:38 8/2/2020 15:00 4:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Under speed, mixed fuel and water. Need to be justified System bleed and genset started. INC416206 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 11:55 8/2/2020 16:00 4:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC416233 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:33 8/2/2020 16:00 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp, water sensor suspected faulty. OK Reset alarm, restarted INC416227 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 13:59 8/2/2020 16:00 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC416227 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/2/2020 13:59 8/2/2020 16:00 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back up with the main site INC416234 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:42 8/2/2020 16:00 1:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp, radiator dirty OK Radiator refresh, add 1 gallon coolant, restart INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 8/2/2020 16:35 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC416157 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/2/2020 12:59 8/2/2020 16:35 3:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK fault resolved by Marseille digicel power team INC415753 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/1/2020 12:58 8/2/2020 16:35 27:37:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC415939 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/1/2020 20:42 8/2/2020 16:35 19:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure, rear seal. Need to be justified Add 1/2 gallon oil, restarted INC415933 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 0:32 8/2/2020 16:35 16:03:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Indeterminate Need to be justified RCA and resolution are expected from team INC416013 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/1/2020 22:02 8/2/2020 7:47 9:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC416036 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 2:22 8/2/2020 8:58 6:36:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gallon oil added INC415977 HDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/2/2020 4:18 8/2/2020 9:35 5:17:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC416061 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN299 KALIMET Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN211 MILOT Nord Ericsson 2G B Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN208 LIMBE Nord Ericsson 2G A Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN317 LAMNY Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN260 PREVAL Nord Ericsson 2G B Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site HDN008 INC416061 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 8/2/2020 8:06 8/2/2020 10:20 2:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK generator maintenance has made, 1 gal of oil added , Alarm reset and genset started INC415976 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC415976 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415976 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415976 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415976 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415976 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415976 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/2/2020 6:46 8/2/2020 15:50 9:04:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415879 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 6:06 8/2/2020 15:50 9:44:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC415879 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 6:06 8/2/2020 15:50 9:44:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC416128 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 9:42 8/2/2020 17:14 7:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC416120 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 8:50 8/2/2020 16:02 7:12:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified Low oil pressure, Oil consumption 1gal of oil added INC416140 HDC263 PONT_SONDE Artibonite Ericsson 3G A Talkpool 8/2/2020 11:03 8/2/2020 13:03 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC416175 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 8/2/2020 14:58 8/2/2020 16:03 1:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC416253 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 8/2/2020 15:22 8/2/2020 18:16 2:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure, Oil leakage. OK Low oil pressure, Oil leakage, 1 gal of oil added INC415903 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 8/1/2020 16:29 8/2/2020 18:29 26:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after refueling. INC416172 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 8/2/2020 18:29 3:53:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. Cascaded Back up with the link HDC269-HDC005 INC416172 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 8/2/2020 18:29 3:53:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. Cascaded Back up with the link HDC269-HDC005 INC416172 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/2/2020 14:36 8/2/2020 18:29 3:53:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. Cascaded Back up with the link HDC269-HDC005 INC416172 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 8/2/2020 18:29 3:53:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. Cascaded Back up with the link HDC269-HDC005 INC416172 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 8/2/2020 18:29 3:53:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. Cascaded Back up with the link HDC269-HDC005 INC416172 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 8/2/2020 14:36 8/2/2020 18:29 3:53:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber issue from the north area. Cascaded Back up with the link HDC269-HDC005 INC416270 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:50 8/2/2020 19:00 3:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC415955 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 8/1/2020 21:46 8/2/2020 6:48 9:02:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified The loose contact has been fixed then genset restarted INC416037 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 2:26 8/2/2020 6:52 4:26:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel Fuel Delivery Delay The portable genset has been refueled INC416044 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 8/2/2020 3:42 8/2/2020 7:34 3:52:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been restarted with an external battery INC415994 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:24 8/2/2020 8:10 1:46:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel OK The portable genset has been refueled INC415995 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 2 gal of oil and 1 gallon of coolant added then genset restarted to solve the issue INC415995 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415995 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415995 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415995 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415995 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415995 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415995 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 8/2/2020 6:38 8/2/2020 8:19 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 OK The site is back in service once the issue solved at HDO366 INC415947 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 8/2/2020 9:27 12:07:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to pipe closed Need to be justified The fuel pipe has been opened to solve the issue INC415947 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/1/2020 21:20 8/2/2020 9:27 12:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDSD278 Cascaded The site is back in service once the issue solved at HDS278 INC415996 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/2/2020 1:22 8/2/2020 9:18 7:56:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC416090 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/2/2020 10:14 8/2/2020 11:07 0:53:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Fuel Delivery Delay The portable genset has been refueled INC416090 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/2/2020 10:14 8/2/2020 11:07 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded The site is back in service once the issue solved at HDS277 INC415989 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/2/2020 6:10 8/2/2020 13:24 7:14:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) CSU breaker tripped Need to be justified The CSU breaker has been reset INC416105 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 8/2/2020 13:18 5:48:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter dirty Need to be justified The fuel filter has been cleaned INC416105 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 8/2/2020 13:18 5:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416105 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 8/2/2020 13:18 5:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416105 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 7:30 8/2/2020 13:18 5:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416105 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 7:30 8/2/2020 13:18 5:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416105 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 7:30 8/2/2020 13:18 5:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416203 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 8/2/2020 11:26 8/2/2020 13:35 2:09:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been restarted with an external battery INC415755 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 8/1/2020 13:01 8/2/2020 13:20 24:19:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and Power restarted the genset INC415755 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 8/1/2020 13:01 8/2/2020 13:20 24:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded The site is back in service once the issue solved at HDS222 INC415755 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 8/1/2020 13:01 8/2/2020 13:20 24:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded The site is back in service once the issue solved at HDS222 INC415951 HDO430 PLATON BESACE Ouest Ericsson 2G D O&M FUEL 8/1/2020 21:46 8/2/2020 14:38 16:52:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added to restore the site INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 8/2/2020 14:21 78:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC415578 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/1/2020 5:50 8/2/2020 14:41 32:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries fet enough charge INC415568 HDS353 THIOTTE Sud Ericsson 3G A Talkpool 8/1/2020 3:10 8/2/2020 18:01 38:51:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU failure Need to be justified The faulty NPU nhas been replaced on HDS306 INC416232 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 8/2/2020 17:06 2:32:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter faulty OK The fuel filter has been replaced INC416232 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 8/2/2020 17:06 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416232 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 8/2/2020 14:34 8/2/2020 17:06 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416232 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 8/2/2020 14:34 8/2/2020 17:06 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416232 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 14:34 8/2/2020 17:06 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 INC416232 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:34 8/2/2020 17:06 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO360 Cascaded The site is back in service once the issue solved at HDO360 Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416055 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G D Talkpool 8/2/2020 7:04 8/2/2020 16:14 9:10:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC416214 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 8/2/2020 12:45 8/2/2020 17:18 4:33:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 18:55:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 00:55:09 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 14 11 21 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 10 0 0 36 ZTE 3 3 3 0 3 Huawei 16 16 16 0 16 Network 49 29 19 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 9 0 7 10 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 370:27:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 349:15:58 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 291:33:33 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 275:52:25 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 267:37:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 265:51:51 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 190:23:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 190:23:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 165:36:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 160:05:23 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 148:41:23 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 74:53:20 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 73:33:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 68:39:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 61:55:51 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 59:13:23 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 59:13:23 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 53:05:23 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 41:48:51 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 28:16:23 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 26:08:51 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 25:29:51 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 22:37:51 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 22:37:51 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 14:37:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 14:37:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 14:37:51 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 12:36:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 10:26:23 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 11:48 8:22:23 RBS RBS Fault (Indeterminate) Team cannot reach the site due to heavy rain , waiting on next feedback INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 6:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 6:18:23 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 6:18:23 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 6:04:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired ,waiting for new update INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 5:33:23 Power Generator failure (Indeterminate) Team is still working on site INC416244 HAIDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 5:09:23 Power Generator failure (Indeterminate) Team is still working on site INC416244 HAIDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 5:09:23 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416244 HAIDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 5:09:23 Dependent Affected by the power issue at the main site Affected by HAIDO200 INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 4:38:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 4:22:23 Fuel Generator failure (Fuel filter dirty) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 8/2/2020 16:32 3:38:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h00 PM INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 3:34:23 Power Power Failure (Indeterminate) Site remains down after intervention on HDO360. ETA 10:30 PM INC416285 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 17:39 2:47:23 Power Generator failure (Indeterminate) Team is informed, ETA expired, New ETA has been expected. INC416322 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 8/2/2020 18:18 2:25:24 Transmission Transmission (Indeterminate) No power issue found. Follow-up is ongoing with RAN TP team. ETA not available yet. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 2:02:23 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Red Zone INC416328 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 18:46 1:57:25 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 18:46 1:57:25 Dependent Affected by the power issue at the main site Affected by HDC216 INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE 2G+3G+LTE Talkpool 8/2/2020 19:01 1:25:23 Power Generator failure (Indeterminate) Team is informed, ETA: 9:00PM INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 1:25:17 Power Power Failure (Indeterminate) Team is informed, ETA 11:20 PM. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 1:25:17 Dependent Affected by the power issue at the main site Affected by HDC216 INC416334 HAIDN031 RUE_CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/2/2020 19:53 0:50:29 Power Power Failure (Indeterminate) Team is informed; ETA not available yet. INC416298 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE 2G+3G+LTE Talkpool 8/2/2020 19:59 0:27:23 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416335 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE 2G+3G+LTE Talkpool 8/2/2020 19:59 0:27:23 Dependent Affected by the power issue at the main site Affected by HAIDO531 INC416341 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 8/2/2020 20:36 0:07:51 Transmission Transmission (Indeterminate) RAN TP team has been informed; ETA not available yet. INC416343 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 8/2/2020 20:41 0:02:51 Power Power Failure (Indeterminate) Team is informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 19:31:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 01:31:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1219:24:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 1094:00:59 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 323:56:59 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 224:03:59 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 224:00:59 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 179:38:59 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 173:45:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 164:37:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 149:52:30 RBS RBS Fault (DXU failure) Faulty DXU , team cannot reach the site due to heavy rain , waiting on next feedback INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 113:44:30 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 113:36:30 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 100:55:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 95:53:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 92:21:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 72:03:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 57:31:59 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 38:42:34 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 36:52:29 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 32:00:30 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 31:23:30 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 30:22:30 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 28:40:59 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 25:40:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 15:17:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 14:09:33 RBS RBS Fault (Indeterminate) 1800Mhz down. Talkpool is not managed the team to reach the site INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 4:17:59 RBS RBS Fault (Indeterminate) Team is working on site. INC416338 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/2/2020 20:20 1:03:59 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 19:32:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 01:32:33 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC416415 HAIDN036 CITE_DU_PEUPLE Nord ZTE A Talkpool 8/2/20 20:38 0:45:59 Power Generator failure (Indeterminate) Team is on site working Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 19:33:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 01:33:11 +0000 Subject: [Rantt] Recall: SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Haiti Noc would like to recall the message, "SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Aug 2 19:33:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 01:33:30 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 PM Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC416415 HAIDN036 CITE_DU_PEUPLE Nord ZTE A Talkpool 8/2/20 20:38 0:45:59 Power Generator failure (Indeterminate) Team is on site working Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 20:25:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 02:25:04 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 12 11 19 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 0 0 33 ZTE 4 4 4 0 4 Huawei 13 13 13 1 13 Network 45 26 17 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 10 0 5 8 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 372:08:46 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 351:15:06 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 293:04:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 277:33:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 269:08:32 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 267:50:59 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 191:54:08 Power Generator failure (Indeterminate) Team is still working on site INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 191:54:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 167:18:00 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 161:36:22 Power Generator failure (Indeterminate) Team is still working on site INC416298 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 19:18 150:12:22 Power Generator failure (Indeterminate) Team is informed. ETA: 10:30PM INC416335 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:59 76:24:19 Power Generator failure (Indeterminate) Team is informed. ETA: 10:30PM INC416335 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 8/2/2020 19:59 75:04:19 Dependent Affected by the power issue at the main site Affected by HAIDO531 INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 70:38:43 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 63:26:50 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 60:44:22 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 60:44:22 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 55:04:31 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:19:50 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 30:15:31 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 27:39:50 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:28 27:00:50 RBS RBS Fault (Indeterminate) Team cannot reach the site due to heavy rain , waiting on next feedback INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 24:08:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 24:08:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 16:08:50 Power Power Failure (Indeterminate) Site remains down after intervention on HDO360. ETA 10:30 PM INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 16:08:50 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 16:08:50 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 14:07:22 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 12:25:31 Dependent Affected by the power issue at the main site Affected by HDC033 INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 8:03:31 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 7:59:44 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 7:59:44 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 7:59:44 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 7:41:31 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 7:14:44 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 6:21:31 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 6:19:44 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 5:37:31 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 5:33:31 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 3:43:44 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 3:28:24 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:28:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 3:06:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:56:16 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 2:56:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416328 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 18:46 2:49:44 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 2:21:28 Power Power Failure (Indeterminate) Team is informed, ETA 11:20 PM. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 2:08:44 Dependent Affected by the power issue at the main site Affected by HDC216 INC416333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 18:46 2:08:44 Dependent Affected by the power issue at the main site Affected by HDC216 INC416334 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/2/2020 19:53 1:41:44 Power Power Failure (Indeterminate) Team is informed; ETA 11:15 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jean-gilberson.camille at tpmanagementsa.com Sun Aug 2 21:03:33 2020 From: jean-gilberson.camille at tpmanagementsa.com (jean-gilberson.camille at tpmanagementsa.com) Date: Sun, 2 Aug 2020 23:03:33 -0400 Subject: [Rantt] [Tp.imc.haiti] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: <123a01d66942$afe58160$0fb08420$@tpmanagementsa.com> HI NOC, See below updates HDO547 UP HDO531 Team is working HDS299 team is working on it for the swapping HDO424 team is waiting for access Regards, Gilberson From: Tp.imc.haiti [mailto:tp.imc.haiti-bounces at tpmanagementsa.com] On Behalf Of Haiti Noc Sent: Sunday, August 2, 2020 10:25 PM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 12 11 19 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 0 0 33 ZTE 4 4 4 0 4 Huawei 13 13 13 1 13 Network 45 26 17 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 10 0 5 8 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 372:08:46 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 351:15:06 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 293:04:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 277:33:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 269:08:32 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 267:50:59 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 191:54:08 Power Generator failure (Indeterminate) Team is still working on site INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 191:54:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 167:18:00 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 161:36:22 Power Generator failure (Indeterminate) Team is still working on site INC416298 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 19:18 150:12:22 Power Generator failure (Indeterminate) Team is informed. ETA: 10:30PM INC416335 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:59 76:24:19 Power Generator failure (Indeterminate) Team is informed. ETA: 10:30PM INC416335 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 8/2/2020 19:59 75:04:19 Dependent Affected by the power issue at the main site Affected by HAIDO531 INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 70:38:43 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 63:26:50 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 60:44:22 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 60:44:22 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 55:04:31 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:19:50 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 30:15:31 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 27:39:50 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:28 27:00:50 RBS RBS Fault (Indeterminate) Team cannot reach the site due to heavy rain , waiting on next feedback INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 24:08:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 24:08:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 16:08:50 Power Power Failure (Indeterminate) Site remains down after intervention on HDO360. ETA 10:30 PM INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 16:08:50 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 16:08:50 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 14:07:22 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 12:25:31 Dependent Affected by the power issue at the main site Affected by HDC033 INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 8:03:31 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 7:59:44 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 7:59:44 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 7:59:44 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 7:41:31 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 7:14:44 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 6:21:31 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 6:19:44 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 5:37:31 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 5:33:31 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 3:43:44 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 3:28:24 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 3:28:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 3:06:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 2:56:16 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 2:56:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416328 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/2/2020 18:46 2:49:44 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 2:21:28 Power Power Failure (Indeterminate) Team is informed, ETA 11:20 PM. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 2:08:44 Dependent Affected by the power issue at the main site Affected by HDC216 INC416333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/2/2020 18:46 2:08:44 Dependent Affected by the power issue at the main site Affected by HDC216 INC416334 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/2/2020 19:53 1:41:44 Power Power Failure (Indeterminate) Team is informed; ETA 11:15 pm. ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 22:25:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 04:25:10 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 9 12 18 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 0 0 33 ZTE 3 3 3 0 3 Huawei 10 10 10 0 10 Network 41 22 13 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 10 0 5 7 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 374:08:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 353:16:43 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 295:03:18 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 279:33:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 271:07:18 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 269:52:36 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 193:52:54 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 193:52:54 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 169:17:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 163:35:08 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 152:11:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 78:23:05 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 77:03:05 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 72:40:20 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 65:25:36 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 62:43:08 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 62:43:08 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 57:06:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 45:18:36 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 32:17:08 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 29:38:36 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 28:59:36 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 26:07:36 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 26:07:36 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 18:07:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 16:06:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 14:27:08 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 10:05:08 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 9:59:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 9:59:27 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 9:59:27 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:28 9:43:08 RBS RBS Fault (Indeterminate) Team cannot reach the site due to heavy rain , waiting on next feedback INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 9:14:27 Power Generator failure (Indeterminate) Hybrid team will go on site tomorrow morning. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 8:23:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 8:19:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 7:39:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 7:35:08 Power Power Failure (Indeterminate) Team is still waiting for access , following with site inspector INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 5:43:27 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 5:06:27 Power Generator failure (Indeterminate) Assessment report is preparing. The spare will be changed tomorrow morning. ETA not provided yet. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 4:55:02 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 4:55:02 Dependent Affected by the power issue at the main site Affected by HDC216 INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 3:41:27 Power Generator failure (Indeterminate) Team is informed, but the team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 2:05:10 Power Power Failure (Indeterminate) Team is working on site. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 2:05:10 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 1:53:08 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416358 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/2/2020 23:14 0:57:08 Power Power Failure (Indeterminate) Team has been informed , ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 22:36:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 04:36:22 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 22:41:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 04:41:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1223:14:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 153:42:21 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 117:34:21 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 117:26:21 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 104:45:21 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 42:33:21 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 35:50:21 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 35:13:21 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 34:12:21 RBS RBS Fault (DXU failure) Faulty DXU , team cannot reach the site due to heavy rain , waiting on next feedback INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 29:30:21 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1097:17:21 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 327:13:21 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 227:20:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 227:17:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 182:55:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 177:02:21 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 167:54:21 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 99:10:21 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 95:38:21 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 75:20:21 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 60:48:21 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 40:09:21 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 31:57:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 18:34:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 17:26:21 RBS RBS Fault (Indeterminate) 1800Mhz down. Talkpool is not managed the team to reach the site INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 7:34:21 RBS RBS Fault (Indeterminate) Team is working on site. INC416338 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/2/2020 20:20 4:20:21 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Aug 2 23:30:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 05:30:58 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 10 12 18 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 9 0 0 34 ZTE 5 5 5 0 5 Huawei 10 10 10 0 10 Network 44 24 15 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 10 0 6 7 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 375:07:27 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 354:12:07 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 295:58:21 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 280:32:27 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 272:02:21 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 270:48:00 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 194:47:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 194:47:57 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 170:16:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 164:30:11 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 153:06:11 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 79:18:08 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 77:58:08 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 73:35:44 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 66:20:39 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 63:38:11 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 63:38:11 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 58:01:32 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 46:13:39 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 33:12:32 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 30:33:39 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 29:54:39 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 27:02:39 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 27:02:39 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 19:02:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 17:01:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 15:22:32 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 11:00:32 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 10:58:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 10:58:25 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 10:58:25 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 10:38:32 Transmission Transmission (Indeterminate) RDI alarm found , Digicel tx team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 10:13:25 Power Generator failure (Indeterminate) Hybrid team will go on site this morning. ETA not provided yet. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 9:18:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 9:18:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 8:34:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 8:30:32 Transmission Transmission (Indeterminate) Issue isn't related to power , TX team is informed to check , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 6:42:25 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 6:05:25 Power Generator failure (Indeterminate) Assessment report is preparing. The spare will be changed this morning. ETA not provided yet. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 5:50:05 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 5:50:05 Dependent Affected by the power issue at the main site Affected by HDC216 INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 4:40:25 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 3:00:13 Power Power Failure (Indeterminate) Team is still working on site. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 3:00:13 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 2:48:32 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416358 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/2/2020 23:14 1:52:32 Power Power Failure (Indeterminate) Team has been informed , ETA 4:00 AM INC416357 HDS012 SOUS_L'HOPITAL Sud-Est Ericsson 2G #N/A Talkpool 8/2/2020 23:19 1:47:32 Power Power Failure (Indeterminate) Acceptance not yet made , TP still waiting INC416360 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 0:00 1:06:27 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 0:30:27 Power Generator failure (Indeterminate) Site is located in private property/Team will check it this morning at 7:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 01:34:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 07:34:58 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 8 10 13 17 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 9 0 0 32 ZTE 6 6 5 0 6 Huawei 10 10 10 0 10 Network 43 25 15 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 10 0 6 7 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 376:57:00 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 356:03:28 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 297:48:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 282:22:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 273:52:45 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 272:39:21 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 196:38:21 Power Generator failure (Indeterminate) Hybrid team will go on site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 196:38:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 172:06:14 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 166:20:35 Power Generator failure (Indeterminate) Assessment report is preparing. The spare will be changed this morning. ETA not provided yet. INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 154:56:35 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416360 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 0:00 81:08:32 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 79:48:32 Power Generator failure (Indeterminate) Site is located in private property/Team will check it this morning at 7:00 AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 75:27:05 Power Generator Failure (Engine broken) Genset replacement ongoing INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 68:11:03 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 65:28:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 65:28:35 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 59:52:53 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 48:04:03 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 35:03:53 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 32:24:03 Transmission Transmission (Indeterminate) RDI alarm found , Digicel tx team already informed to check INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 31:45:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 28:53:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 28:53:03 Transmission Transmission (Indeterminate) Issue isn't related to power , Tx team is informed to check , ETR to be provided INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 18:51:35 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416358 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/2/2020 23:14 17:13:53 Power Power Failure (Indeterminate) Team has been informed , ETA 4:00 AM INC416447 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 2:23 12:51:53 Power Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 12:47:58 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 12:47:58 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 12:47:58 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 12:29:53 Dependent Affected by the power issue at the main site Affected by HDC033 INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 12:02:58 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 11:09:53 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 11:07:58 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 10:25:53 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 10:21:53 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 8:31:58 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 7:54:58 Dependent Affected by the power issue at the main site Affected by HDN185. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 7:40:29 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 7:40:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 6:29:58 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 4:50:37 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 4:50:37 Dependent Affected by the power issue at the main site Affected by HDN111 INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 4:39:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 3:43:53 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 2:56:00 Dependent Affected by the power issue at the main site Affected by HDC216 INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 2:20:00 Power Power Failure (Indeterminate) Team is still working on site. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 0:34:53 Dependent Affected by the power issue at the main site Affected by HDN251 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 01:58:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 07:58:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 3:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1225:39:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 1100:22:27 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 330:18:27 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 230:25:27 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 230:22:27 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 186:00:27 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 180:07:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 170:59:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 156:07:24 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 119:59:24 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 119:51:24 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 107:10:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 102:15:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 98:43:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 78:25:27 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 63:53:27 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 44:57:28 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 43:13:57 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 38:15:24 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 37:38:24 RBS RBS Fault (DTRU failure) Faulty DTRU must be replaced. ETR to be provided INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 35:02:27 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 31:55:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 21:39:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 10:39:27 RBS RBS Fault (Indeterminate) RDI alarm found .Digicel TX Assistance is needed INC416430 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/3/2020 2:30 1:15:27 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 01:58:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 07:58:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 3:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1223:14:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 153:42:21 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 117:34:21 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 117:26:21 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 104:45:21 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 42:33:21 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 35:50:21 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 35:13:21 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Talkpool 8/1/2020 14:28 34:12:21 RBS RBS Fault (DXU failure) Faulty DXU , team cannot reach the site due to heavy rain , waiting on next feedback INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 29:30:21 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1097:17:21 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 327:13:21 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 227:20:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 227:17:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 182:55:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 177:02:21 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 167:54:21 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 99:10:21 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 95:38:21 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 75:20:21 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 60:48:21 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 40:09:21 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 31:57:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 18:34:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 7:14 17:26:21 RBS RBS Fault (Indeterminate) 1800Mhz down. Talkpool is not managed the team to reach the site INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 7:34:21 RBS RBS Fault (Indeterminate) Team is working on site. INC416338 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/2/2020 20:20 4:20:21 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 02:45:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 08:45:30 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 15 13 20 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 11 0 0 42 ZTE 6 6 5 0 6 Huawei 10 10 10 0 10 Network 53 27 15 0 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 10 0 12 10 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 377:53:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 357:47:34 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 298:52:42 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 283:18:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 274:56:42 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 274:23:27 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 197:42:18 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 197:42:18 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 173:02:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 167:24:32 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 156:00:32 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 82:12:29 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 80:52:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 77:11:11 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 69:15:00 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 66:32:32 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 66:32:32 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 61:36:59 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 49:08:00 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 36:47:59 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 33:28:00 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 32:49:00 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 29:57:00 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 29:57:00 Dependent Affected by the power issue at the main site Affected by HDN111 INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 19:55:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 18:57:59 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 14:35:59 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 14:13:59 Transmission Transmission (Indeterminate) RDI alarm found , Digicel tx team already informed to check INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 13:44:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 13:44:17 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 13:44:17 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 12:59:17 Power Generator failure (Indeterminate) Hybrid team will go on site this morning. ETA not provided yet. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 12:53:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 12:09:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 12:05:59 Transmission Transmission (Indeterminate) Issue isn't related to power , Tx team is informed but they can't reach the site due to lack of fuel in the region INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 12:04:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 9:28:17 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 8:51:17 Power Generator failure (Indeterminate) Assessment report is preparing. The spare will be changed this morning. ETA not provided yet. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 8:44:26 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 8:44:26 Dependent Affected by the power issue at the main site Affected by HDC216 INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 7:26:17 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 6:23:59 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 5:54:34 Power Power Failure (Indeterminate) Team is still working on site. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 5:54:34 Dependent Affected by the power issue at the main site Affected by HDN251 INC416360 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 0:00 3:52:19 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA: 6:30 AM INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 3:16:19 Power Generator failure (Indeterminate) Site is located in private property/Team will check it this morning at 7:00 AM INC416447 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 2:23 2:18:59 Power Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 3:24 1:17:59 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 & HDO386-SDH002 INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 3:24 1:17:59 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 & HDO386-SDH002 INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 1:17:59 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 & HDO386-SDH002 INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 3:24 1:17:59 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 & HDO386-SDH002 INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 3:24 1:17:59 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 & HDO386-SDH002 INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 3:24 1:17:59 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 & HDO386-SDH002 INC416449 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 8/3/2020 3:10 0:52:31 Power Power Failure (Indeterminate) Team has been informed; ETA 5:15 AM. INC416449 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 8/3/2020 3:10 0:52:31 Dependent Affected by the power issue at the main site Affected by HDN215 INC416449 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 8/3/2020 3:10 0:52:31 Dependent Affected by the power issue at the main site Affected by HDN215 INC416375 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 8/3/2020 3:34 0:28:34 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416375 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 8/3/2020 3:34 0:28:34 Dependent Affected by the power issue at the main site Affected by HDC264 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 05:32:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 11:32:33 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 3rd 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 3rd 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 381:05:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 360:12:20 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 302:10:59 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 286:30:51 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 278:14:59 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 276:48:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 201:00:35 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 201:00:35 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 176:15:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 170:42:49 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 159:18:49 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 85:30:46 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 84:10:46 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 79:35:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 72:33:17 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 69:50:49 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 69:50:49 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 64:01:45 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 52:26:17 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 39:12:45 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 36:46:17 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 36:07:17 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 33:15:17 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 33:15:17 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 25:15:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 23:13:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 21:22:45 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 17:00:45 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 16:56:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 16:56:49 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 16:56:49 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 16:38:45 Transmission Transmission (Indeterminate) RDI alarm found , Digicel tx team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 16:11:49 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 15:18:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 15:16:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 14:34:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 14:30:45 Transmission Transmission (Indeterminate) Issue isn't related to power , Tx team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/2/2020 18:24 12:40:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h10 AM. ETR to be provided. INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 12:03:49 Power Generator failure (Indeterminate) The team is about to take the spare at WH, reported by Talkpool team. ETA not provided yet. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 12:02:43 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 12:02:43 Dependent Affected by the power issue at the main site Affected by HDC216 INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 10:38:49 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA expired, New ETA: 9:00AM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 9:12:51 Power Power Failure (Indeterminate) TP is not able to provide a proper update about this issue. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 9:12:51 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 8:48:45 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416360 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 0:00 7:04:51 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA expired, New ETA: 7:30AM INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 6:28:51 Power Generator failure (Indeterminate) Site is located in private property/Team will check it this morning at 7:20 AM INC416447 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 2:23 4:43:45 Power Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC416375 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 8/3/2020 3:34 3:46:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:10 am. INC416375 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 8/3/2020 3:34 3:46:51 Dependent Affected by the power issue at the main site Affected by HDC264 INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 3:24 3:42:45 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353, Team is on site INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 3:24 3:42:45 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353, Team is on site INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 3:42:45 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353, Team is on site INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 3:24 3:42:45 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353, Team is on site INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 3:24 3:42:45 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353, Team is on site INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 3:24 3:42:45 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353, Team is on site INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 3:10:53 Power Power Failure (Indeterminate) Team has been informed; ETA 8:10 am. INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 3:00:54 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 3:00:54 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 3:00:54 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 4:26 2:38:51 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:20 AM INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 4:37 2:29:45 Power Generator failure (Indeterminate) Team has been informed , ETA 7:45 AM INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 6:06 1:14:54 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416450 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 8/3/2020 6:15 1:05:24 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC416450 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 8/3/2020 6:15 1:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC416450 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 8/3/2020 6:15 1:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC416450 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 8/3/2020 6:15 1:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC416450 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 8/3/2020 6:15 1:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC416479 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 6:22 0:58:55 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416479 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 6:22 0:58:55 Dependent Affected by the power issue at the main site Affected by HDC216 INC416476 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 6:08 0:56:51 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 6:52 0:14:45 Power Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC416457 HAIDS196 JABOIN Sud Ericsson 2G+3G D Talkpool 8/3/2020 6:52 0:14:45 Dependent Affected by Fuel issue at the main site Affected by HDS277 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1228:30:46 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 1103:38:52 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 333:34:52 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 233:41:52 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 233:38:52 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 189:16:52 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 183:23:52 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 158:58:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 122:50:46 Transmission Transmission (Indeterminate) RDI alarm found , Digicel tx team already informed to check INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 122:42:46 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416374 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 110:01:46 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353 INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 105:31:52 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 101:59:52 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 81:41:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 67:09:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 47:48:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 46:30:22 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 41:06:46 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 40:29:46 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 39:28:46 RBS RBS Fault (Indeterminate) Faulty backplane must be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 38:18:52 RBS RBS Fault (DTRU failure) Faulty DTRU must be replaced. ETR to be provided INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 34:46:46 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 13:55:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 4:31:52 RBS RBS Fault (Indeterminate) RDI alarm found .Digicel TX Assistance is needed INC416430 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/3/2020 2:30 2:51:52 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7h30 AM INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 2:32:46 RBS RBS Fault (Indeterminate) Team is already informed . ETA:8h30 AM INC416431 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/3/2020 5:34 1:51:52 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 1:27:52 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416467 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/3/2020 5:10 1:21:52 RBS RBS Fault (RUS failure) Faulty RUS01B8 must be replaced. ETR to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416278 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 17:01 8/2/2020 21:47 4:46:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to battery faulty Need to be justified Technician just restarted the Genset with an external battery INC416244 HAIDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 8/2/2020 21:06 5:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from talkpool side INC416244 HAIDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 8/2/2020 21:06 5:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Back up with the main site INC416244 HAIDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 15:17 8/2/2020 21:06 5:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Back up with the main site INC416297 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 19:01 8/2/2020 20:54 1:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC416285 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 17:39 8/2/2020 22:05 4:26:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed Need to be justified Reset alarm and genset restarted. INC416298 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 19:18 8/2/2020 23:00 3:42:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Breaker has been changed INC416335 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:59 8/3/2020 0:04 4:05:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature due to radiator issue Need to be justified Refresh radiator and restart genset INC416335 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:59 8/3/2020 0:04 4:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back up with the main site INC416251 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 8/2/2020 15:16 8/2/2020 19:02 3:46:00 4:00:00 Compliant Power Generator failure (Radiator failure) Radiator dirty OK Radiator Refreshed and 1gal of collant added INC416358 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/2/2020 23:14 8/3/2020 3:15 4:01:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Loose contact in magnetic pick up Need to be justified Magnetic pick up has been tight INC416235 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/2/2020 14:38 8/3/2020 0:26 9:48:18 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from contractor. INC416126 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/2/2020 7:56 8/2/2020 20:10 12:13:33 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty MMU Spare MMU has been replaced INC416146 HDC199 SAUT_DEAU_II Centre Ericsson 2G C Talkpool 8/2/2020 11:34 8/2/2020 22:03 10:28:49 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Main breaker has been reset and genset was restarted by TP. INC416301 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 8/2/2020 16:54 8/3/2020 0:02 7:08:08 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from contractor. INC416341 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Digicel 8/2/2020 20:36 8/2/2020 21:30 0:54:14 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution are pending from concerned team. INC416322 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 8/2/2020 18:18 8/2/2020 22:16 3:58:23 4:00:00 Compliant Transmission Transmission (MMU failure) Frozen MMU OK Cold restart performed on the MMU INC416343 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 8/2/2020 20:41 8/3/2020 0:37 3:56:01 4:00:00 Compliant Power Generator failure (High temperature) Faulty front seal OK 1 gallon of coolant added; and genset has been restarted. INC416334 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/2/2020 19:53 8/2/2020 23:16 3:23:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) ZTE cabinet breakers tripped OK ZTE Cabinet braekers have been reset. INC416449 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 8/3/2020 3:10 8/3/2020 6:36 3:25:53 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are pending from contractor. INC416449 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 8/3/2020 3:10 8/3/2020 6:36 3:25:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN215 Cascaded Site is back in service once issue solved at thye main site. INC416449 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 8/3/2020 3:10 8/3/2020 6:36 3:25:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN215 Cascaded Site is back in service once issue solved at thye main site. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416177 HDN208 LIMBE Nord Ericsson 3G A Talkpool 8/2/2020 15:03 8/2/2020 20:34 5:31:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK site back up by itself INC416102 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 8/2/2020 19:14 8/3/2020 0:15 5:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solenoid relay issue OK alarm was reset and genset has been restarted INC416338 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/2/2020 20:20 8/2/2020 23:10 2:50:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 8/2/2020 20:20 163:34:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC416425 HDS226 AQUIN Sud Ericsson 3G A Talkpool 8/2/2020 21:26 8/2/2020 23:45 2:19:00 4:00:00 Compliant RBS RBS Fault (Faulty Fiber connector) Fiber cable faulty Need to be justified Fiber cable replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 06:51:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 12:51:41 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 10 11 15 28 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 38 10 0 0 43 ZTE 11 11 7 0 11 Huawei 10 10 10 0 10 Network 59 31 17 0 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 12 0 6 13 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 382:51:12 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 361:56:12 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 303:40:12 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 288:16:12 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 279:44:12 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 278:32:12 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 202:30:12 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 202:30:12 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 178:01:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 172:12:12 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 160:48:12 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 87:00:12 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 85:40:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 81:20:12 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 74:02:12 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 71:20:12 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 71:20:12 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 65:45:12 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 53:55:12 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 40:56:12 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 38:15:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 37:36:12 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 34:44:12 Power Power Failure (Indeterminate) TP break down the genset INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 34:44:12 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 26:44:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 26:44:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 26:44:12 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 24:43:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 23:06:12 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 18:44:12 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region , ETR to be provided INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 18:42:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 18:42:12 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 18:42:12 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 18:22:12 Transmission Transmission (Indeterminate) RDI alarm found , Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 17:57:12 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 17:02:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 17:02:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 16:18:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 16:14:12 Transmission Transmission (Indeterminate) Issue isn't related to power, TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/2/2020 18:24 14:26:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h10 AM. ETR to be provided. INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 13:49:12 Power Generator failure (Indeterminate) The team is about to take the spare at WH, reported by Talkpool team. ETA not provided yet. INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 12:24:12 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA expired, New ETA: 9:00AM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 10:42:12 Power Power Failure (Indeterminate) Fuel is mixed with water inside the genset, follow up is ongoing. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 10:42:12 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 10:32:12 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416360 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 0:00 8:50:12 Power Generator failure (Indeterminate) Team is working on site INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 8:14:12 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15 AM INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 4:40:12 Power Power Failure (Indeterminate) Team has been informed; ETA 8:20 am. INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 4:30:12 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 4:30:12 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 4:30:12 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 4:26 4:24:12 Power Generator failure (Indeterminate) Team is working on site INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 4:37 4:13:12 Fuel Generator failure (Fuel issue) Fuel team will be informed for follow up INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 6:06 2:44:12 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416476 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 6:08 2:42:12 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:40AM INC416479 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 6:22 2:28:12 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416479 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 6:22 2:28:12 Dependent Affected by the power issue at the main site Affected by HDC216 INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 6:52 1:58:12 Power Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 6:52 1:58:12 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416485 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 8/3/2020 7:10 1:40:12 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC416485 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/3/2020 7:10 1:40:12 Dependent Affected by the power issue at the main site Affected by HDC206 INC416485 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/3/2020 7:10 1:40:12 Dependent Affected by the power issue at the main site Affected by HDC206 INC416485 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/3/2020 7:10 1:40:12 Dependent Affected by the power issue at the main site Affected by HDC206 INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 1:20:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 07:52:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 13:52:10 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 13 13 15 29 70 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 43 10 0 0 48 ZTE 10 10 6 0 10 Huawei 12 12 12 0 12 Network 65 32 18 0 70 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 14 0 12 12 70 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 383:51:57 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 362:56:57 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 304:40:57 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 289:16:57 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 280:44:57 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 279:32:57 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 203:30:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. No proper feedback can be provided for the recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 203:30:57 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 179:01:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 173:12:57 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 161:48:57 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 88:00:57 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 86:40:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 82:20:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 75:02:57 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 72:20:57 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 72:20:57 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 66:45:57 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 54:55:57 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 41:56:57 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 39:15:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 38:36:57 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 35:44:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 35:44:57 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 27:44:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 27:44:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 27:44:57 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 25:43:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 24:06:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 19:44:57 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 19:42:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 19:42:57 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 19:42:57 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 19:22:57 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 18:57:57 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 18:02:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 18:02:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR: 10:00AM INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 17:18:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 17:14:57 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/2/2020 18:24 15:26:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h10 AM. ETR to be provided. INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 14:49:57 Power Generator failure (Indeterminate) The team is about to take the spare at WH, reported by Talkpool team. ETA: 9:30AM. INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 13:24:57 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA expired, New ETA: 9:40AM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 11:42:57 Power Power Failure (Indeterminate) Fuel is mixed with water inside the genset, follow up is ongoing. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 11:42:57 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 11:32:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 9:14:57 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15AM INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 5:40:57 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 5:30:57 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 5:30:57 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 5:30:57 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 5:24:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 5:55 3:55:57 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:40AM INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 6:06 3:44:57 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416476 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 6:08 3:42:57 Power Generator failure (Indeterminate) Team is working on site INC416479 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 6:22 3:28:57 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 7:07 2:43:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h45 AM. ETR to be provided. INC416485 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 8/3/2020 7:10 2:40:57 Power Power Failure (Indeterminate) Team is informed, ETA : 9:30 AM. INC416485 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/3/2020 7:10 2:40:57 Dependent Affected by the power issue at the main site Affected by HDC206 INC416485 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/3/2020 7:10 2:40:57 Dependent Affected by the power issue at the main site Affected by HDC206 INC416485 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/3/2020 7:10 2:40:57 Dependent Affected by the power issue at the main site Affected by HDC206 INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 2:20:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 1:25:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 1:25:57 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 1:25:57 Dependent Affected by Fuel issue at the main site Affected by HDS277 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 07:55:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 13:55:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1232:29:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1106:32:24 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 336:28:24 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 236:35:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 236:32:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 192:10:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 186:17:24 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 162:57:24 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 126:49:24 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 126:41:24 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 114:00:24 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 108:25:24 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 104:53:24 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 84:35:24 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 70:03:24 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 51:48:24 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 49:24:24 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 45:05:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 44:28:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 43:27:24 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 41:12:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 38:45:24 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/2/2020 6:06 27:49:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 16:49:24 RBS RBS Fault (Indeterminate) RDI alarm found .Digicel TX Assistance is needed INC416374 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 6:31:24 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 5:45:24 RBS RBS Fault (Indeterminate) Team is on site. INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 4:15:24 RBS RBS Fault (Indeterminate) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416396 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 8/3/2020 7:26 2:29:24 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 1:49:24 RBS RBS Fault (Indeterminate) Team is informed, ETA 10:30 AM. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Aug 3 08:47:47 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 3 Aug 2020 14:47:47 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: See notes below for sites; As is becoming the norm now a lot of hybrids not performing correctly. Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel ########### 179:01:57 Fuel Generator failure (Fuel issue) ACCESS BLOCKED HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL ########### 82:20:57 Fuel Generator failure (Fuel issue) TALKPOOL HAVE TO PROPERLY INVESTIGATE THE ASCOT HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel ########### 38:36:57 Fuel Generator failure (Fuel issue) ACCESS BLOCKED HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel ########### 25:43:57 Fuel Generator failure (Fuel issue) EPOWER THAT SHOULD HAVE APPROXIMATELY 100GLS. IN MANUAL AVERAGING 19HRS A DAY ON GENSET HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL ########### 24:06:57 Fuel Generator failure (Fuel issue) FUEL THEFT FOR INVESTIGATION. SITE IS FUELED HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel ########### 19:42:57 Fuel Generator failure (Fuel issue) SITE IS RESCUED AND WILL BE FUELED THIS AFTERNOON. HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL ########### 18:02:57 Fuel Generator failure (Fuel issue) ASCOT RUNNING IN MANUAL, RMS SHOWS 19%. SENSOR NEEDS CHECK OR INCORRECT DIAGNOSIS. HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel ########### 18:02:57 Fuel Generator failure (Fuel issue) 17% FUEL LEVEL ON RMS, SENSOR ISSUE OR INCORRECT DIAGNOSIS HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL ########### 17:18:57 Fuel Generator failure (Fuel issue) FUEL THEFT FOR INVESTIGATION. SITE WILL BE FUELED THIS EVENING. HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel ########### 15:26:57 Fuel Generator failure (Fuel issue) REDZONE SITE. FUEL TEAM HAD ISSUES ACCESSING. FUEL TEAM ON SITE HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel ########### 5:24:57 Fuel Generator failure (Fuel issue) ASCOT RUNNING IN MANUAL. 180GLS CONSUMED IN 10 DAYS HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel ########### 2:43:57 Fuel Generator failure (Fuel issue) ASCOT RUNNING IN MANUAL. SHOULD HAVE APPROXIMATELY 80GLS. IS NOW FUELED HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL ########### 1:25:57 Fuel Generator failure (Fuel issue) 6 INCHES OF FUEL REPORTED IN A PICTURE. WHY CAN THIS FUEL NOT GET TO THE GENERATOR ? Best Regards, [cid:image002.jpg at 01D66983.8210CE20] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Monday, August 3, 2020 9:52 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 09:00 AM Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 13 13 15 29 70 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 43 10 0 0 48 ZTE 10 10 6 0 10 Huawei 12 12 12 0 12 Network 65 32 18 0 70 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 14 0 12 12 70 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 383:51:57 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 362:56:57 Power Generator Failure (Engine broken) Genset replacement ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 304:40:57 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 289:16:57 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 280:44:57 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 279:32:57 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 203:30:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. No proper feedback can be provided for the recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 203:30:57 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 179:01:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 173:12:57 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 161:48:57 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 88:00:57 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 86:40:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 82:20:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 75:02:57 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 72:20:57 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 72:20:57 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 66:45:57 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 54:55:57 RBS RBS Fault (Rectifier failure) Rectifiers are faulty, more update will be share once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 41:56:57 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 39:15:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 38:36:57 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 35:44:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 35:44:57 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 27:44:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 27:44:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 27:44:57 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 25:43:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 8/2/2020 9:44 24:06:57 Fuel Generator failure (Fuel issue) Team fuel is informed since (08/02/2020) at 11:22 AM. ETR will be provided by them INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 19:44:57 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 19:42:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h00 PM. ETR to be provided. INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 19:42:57 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/2/2020 14:08 19:42:57 Dependent Affected by the fuel issue at the main site Affected by HAIDO597 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 19:22:57 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 18:57:57 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 18:02:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM , ETR to be provided by them INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 18:02:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR: 10:00AM INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 17:18:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM , ETR to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 17:14:57 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/2/2020 18:24 15:26:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h10 AM. ETR to be provided. INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 14:49:57 Power Generator failure (Indeterminate) The team is about to take the spare at WH, reported by Talkpool team. ETA: 9:30AM. INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 13:24:57 Power Generator failure (Indeterminate) Team is informed, but they team cannot reach on the site due Unsafe Area. ETA expired, New ETA: 9:40AM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 11:42:57 Power Power Failure (Indeterminate) Fuel is mixed with water inside the genset, follow up is ongoing. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 11:42:57 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 11:32:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 9:14:57 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15AM INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 5:40:57 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 5:30:57 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 5:30:57 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 5:30:57 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 5:24:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 5:55 3:55:57 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:40AM INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 6:06 3:44:57 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416476 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 6:08 3:42:57 Power Generator failure (Indeterminate) Team is working on site INC416479 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 6:22 3:28:57 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 7:07 2:43:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h45 AM. ETR to be provided. INC416485 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 8/3/2020 7:10 2:40:57 Power Power Failure (Indeterminate) Team is informed, ETA : 9:30 AM. INC416485 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/3/2020 7:10 2:40:57 Dependent Affected by the power issue at the main site Affected by HDC206 INC416485 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/3/2020 7:10 2:40:57 Dependent Affected by the power issue at the main site Affected by HDC206 INC416485 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/3/2020 7:10 2:40:57 Dependent Affected by the power issue at the main site Affected by HDC206 INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 2:20:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 1:25:57 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. A cold restart was performed on the MMU at HDO353. But the sites come down again INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 1:25:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 1:25:57 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 1:25:57 Dependent Affected by Fuel issue at the main site Affected by HDS277 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 09:32:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 15:32:02 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mike.Brillant at digicelgroup.com Mon Aug 3 09:43:07 2020 From: Mike.Brillant at digicelgroup.com (Mike Brillant) Date: Mon, 3 Aug 2020 15:43:07 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Greetings Chery/Noc, When contacted for HDN251 my response was that site was full 8 days ago When you have informed me that the fuel was mixed with water I have requested for a formal mail with infos because it?s impossible for 250 gallons to be mixed with water in a belly tank. All I see on your noc report is site is down for fuel. We cannot keep on throwing fuel at a site every time the contractor says so without additional investigation Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, August 3, 2020 11:32 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Aug 3 09:56:35 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 3 Aug 2020 15:56:35 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Until HDN251 is drained and contaminated fuel is removed we cannot deliver fuel. I would imagine that the engine would also need to be checked first also. When the tank is drained and the genset is confirmed safe by Talkpool to receive fuel , the fuel will be delivered. More work needs to be done before reporting it down for fuel. NOC, follow up with Talkpool accordingly and report back, thanks. Best Regards, [cid:image001.jpg at 01D6698D.1E086460] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mike Brillant Sent: Monday, August 3, 2020 11:43 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 11:00 AM Importance: High Greetings Chery/Noc, When contacted for HDN251 my response was that site was full 8 days ago When you have informed me that the fuel was mixed with water I have requested for a formal mail with infos because it's impossible for 250 gallons to be mixed with water in a belly tank. All I see on your noc report is site is down for fuel. We cannot keep on throwing fuel at a site every time the contractor says so without additional investigation Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, August 3, 2020 11:32 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Aug 3 10:18:36 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 3 Aug 2020 16:18:36 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello John, As per your email, team is informed to drain the belly tank. Report will be shared once activity completed. At present team tested the genset with available fuel in the main tank and confirmed genset running normally after washing the filters. Site can be restored by refueling/ rescuing main tank, while waiting for the report regarding contaminated fuel in belly tank. Please see the video attached Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D6698F.FF1DA120] From: Tp.imc.haiti On Behalf Of John Ormonde Sent: Monday, August 3, 2020 11:57 AM To: Mike Brillant ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: Re: [Tp.imc.haiti] NOC hourly report at 11:00 AM Importance: High Until HDN251 is drained and contaminated fuel is removed we cannot deliver fuel. I would imagine that the engine would also need to be checked first also. When the tank is drained and the genset is confirmed safe by Talkpool to receive fuel , the fuel will be delivered. More work needs to be done before reporting it down for fuel. NOC, follow up with Talkpool accordingly and report back, thanks. Best Regards, [cid:image004.jpg at 01D6698F.FF1DA120] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mike Brillant > Sent: Monday, August 3, 2020 11:43 AM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 11:00 AM Importance: High Greetings Chery/Noc, When contacted for HDN251 my response was that site was full 8 days ago When you have informed me that the fuel was mixed with water I have requested for a formal mail with infos because it's impossible for 250 gallons to be mixed with water in a belly tank. All I see on your noc report is site is down for fuel. We cannot keep on throwing fuel at a site every time the contractor says so without additional investigation Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, August 3, 2020 11:32 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDN251 _ Fuel mix with water 1.mp4 Type: video/mp4 Size: 9614933 bytes Desc: HDN251 _ Fuel mix with water 1.mp4 URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDN251 _ Fuel mix with water.mp4 Type: video/mp4 Size: 8528666 bytes Desc: HDN251 _ Fuel mix with water.mp4 URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDN251_ Fuel mix with water.jpeg Type: application/octet-stream Size: 94798 bytes Desc: HDN251_ Fuel mix with water.jpeg URL: From John.Ormonde at digicelgroup.com Mon Aug 3 10:26:57 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 3 Aug 2020 16:26:57 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Ok. So the Talkpool field team is guaranteeing the engine is not compromised and should continue to work normally for it's expected mechanical life after carrying out a check. Next question is how the fuel got contaminated, it's a belly tank and sealed. Was the tank checked for and entry point for water ? Were the side doors locked on the generator ? Is there signs of damage to the generator. Nusari, Can you ask a Site Inspector to check this generator for sabotage or forced entry when he is in the region please. It's very unusual for a belly tank to have water mixed with the fuel. Best Regards, [cid:image005.jpg at 01D66991.5C494B50] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Monday, August 3, 2020 12:19 PM To: John Ormonde ; Mike Brillant ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello John, As per your email, team is informed to drain the belly tank. Report will be shared once activity completed. At present team tested the genset with available fuel in the main tank and confirmed genset running normally after washing the filters. Site can be restored by refueling/ rescuing main tank, while waiting for the report regarding contaminated fuel in belly tank. Please see the video attached Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66991.5C0B30E0] From: Tp.imc.haiti > On Behalf Of John Ormonde Sent: Monday, August 3, 2020 11:57 AM To: Mike Brillant >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.imc.haiti] NOC hourly report at 11:00 AM Importance: High Until HDN251 is drained and contaminated fuel is removed we cannot deliver fuel. I would imagine that the engine would also need to be checked first also. When the tank is drained and the genset is confirmed safe by Talkpool to receive fuel , the fuel will be delivered. More work needs to be done before reporting it down for fuel. NOC, follow up with Talkpool accordingly and report back, thanks. Best Regards, [cid:image003.jpg at 01D66991.5C0B30E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mike Brillant > Sent: Monday, August 3, 2020 11:43 AM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 11:00 AM Importance: High Greetings Chery/Noc, When contacted for HDN251 my response was that site was full 8 days ago When you have informed me that the fuel was mixed with water I have requested for a formal mail with infos because it's impossible for 250 gallons to be mixed with water in a belly tank. All I see on your noc report is site is down for fuel. We cannot keep on throwing fuel at a site every time the contractor says so without additional investigation Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, August 3, 2020 11:32 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 2390 bytes Desc: image005.jpg URL: From sites at reconnaissancegroup.com Mon Aug 3 10:33:47 2020 From: sites at reconnaissancegroup.com (Sites) Date: Mon, 3 Aug 2020 16:33:47 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: , Message-ID: Actually we started the investigation, Sites Inspector will be at the area this week. Honest Regards! Mohammad NUSARI I Sites Manager www.reconnaissancegroup.com I nusari at reconnaissancegroup.com I sites at reconnaissancegroup.com HT: +509 37007934 I +509 36207990 Dublin I New York I Port-au-Prince The information in this email and any attached files are confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please advise the sender by reply e-mail and destroy all copies of the original message including any attachments. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. ________________________________ From: John Ormonde Sent: Monday, August 3, 2020 11:26:57 AM To: Nikhil Govind ; Mike Brillant ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; Sites ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com ; Jean Arleff Israel Chery Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 11:00 AM Ok. So the Talkpool field team is guaranteeing the engine is not compromised and should continue to work normally for it?s expected mechanical life after carrying out a check. Next question is how the fuel got contaminated, it?s a belly tank and sealed. Was the tank checked for and entry point for water ? Were the side doors locked on the generator ? Is there signs of damage to the generator. Nusari, Can you ask a Site Inspector to check this generator for sabotage or forced entry when he is in the region please. It?s very unusual for a belly tank to have water mixed with the fuel. Best Regards, [cid:image005.jpg at 01D66991.5C494B50] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Monday, August 3, 2020 12:19 PM To: John Ormonde ; Mike Brillant ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello John, As per your email, team is informed to drain the belly tank. Report will be shared once activity completed. At present team tested the genset with available fuel in the main tank and confirmed genset running normally after washing the filters. Site can be restored by refueling/ rescuing main tank, while waiting for the report regarding contaminated fuel in belly tank. Please see the video attached Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66991.5C0B30E0] From: Tp.imc.haiti > On Behalf Of John Ormonde Sent: Monday, August 3, 2020 11:57 AM To: Mike Brillant >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.imc.haiti] NOC hourly report at 11:00 AM Importance: High Until HDN251 is drained and contaminated fuel is removed we cannot deliver fuel. I would imagine that the engine would also need to be checked first also. When the tank is drained and the genset is confirmed safe by Talkpool to receive fuel , the fuel will be delivered. More work needs to be done before reporting it down for fuel. NOC, follow up with Talkpool accordingly and report back, thanks. Best Regards, [cid:image003.jpg at 01D66991.5C0B30E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mike Brillant > Sent: Monday, August 3, 2020 11:43 AM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 11:00 AM Importance: High Greetings Chery/Noc, When contacted for HDN251 my response was that site was full 8 days ago When you have informed me that the fuel was mixed with water I have requested for a formal mail with infos because it?s impossible for 250 gallons to be mixed with water in a belly tank. All I see on your noc report is site is down for fuel. We cannot keep on throwing fuel at a site every time the contractor says so without additional investigation Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, August 3, 2020 11:32 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 2390 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 10:38:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 16:38:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1235:12:09 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1109:15:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 339:11:09 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 239:18:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 239:15:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 194:53:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 189:00:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 165:40:09 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 129:32:09 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 129:24:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 116:43:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 111:08:09 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 107:36:09 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 87:18:09 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 72:46:09 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 54:31:09 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 52:07:09 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 47:48:09 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 47:11:09 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 46:10:09 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 43:55:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 41:28:09 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416374 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 9:14:09 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 8:28:09 RBS RBS Fault (Indeterminate) DUG Faulty on site, spare is in transit to the region ETA 04:00 PM. INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 6:58:09 RBS RBS Fault (Indeterminate) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 4:32:09 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC416467 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/3/2020 10:32 2:06:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 1:32:09 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 1:12:09 Power Power Failure (Indeterminate) sector will be restored with commercial power Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Aug 3 10:40:35 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 3 Aug 2020 16:40:35 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: , Message-ID: Well received, thanks. Best Regards, [cid:image002.jpg at 01D66993.42EF8230] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sites Sent: Monday, August 3, 2020 12:34 PM To: Nikhil Govind ; Mike Brillant ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery ; John Ormonde Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] Re: NOC hourly report at 11:00 AM Actually we started the investigation, Sites Inspector will be at the area this week. Honest Regards! Mohammad NUSARI I Sites Manager www.reconnaissancegroup.com I nusari at reconnaissancegroup.com I sites at reconnaissancegroup.com HT: +509 37007934 I +509 36207990 Dublin I New York I Port-au-Prince The information in this email and any attached files are confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please advise the sender by reply e-mail and destroy all copies of the original message including any attachments. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. ________________________________ From: John Ormonde > Sent: Monday, August 3, 2020 11:26:57 AM To: Nikhil Govind >; Mike Brillant >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; Sites >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com >; astrid.argana at tpmanagementsa.com >; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com >; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 11:00 AM Ok. So the Talkpool field team is guaranteeing the engine is not compromised and should continue to work normally for it's expected mechanical life after carrying out a check. Next question is how the fuel got contaminated, it's a belly tank and sealed. Was the tank checked for and entry point for water ? Were the side doors locked on the generator ? Is there signs of damage to the generator. Nusari, Can you ask a Site Inspector to check this generator for sabotage or forced entry when he is in the region please. It's very unusual for a belly tank to have water mixed with the fuel. Best Regards, [cid:image005.jpg at 01D66993.42A35E00] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind > Sent: Monday, August 3, 2020 12:19 PM To: John Ormonde >; Mike Brillant >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello John, As per your email, team is informed to drain the belly tank. Report will be shared once activity completed. At present team tested the genset with available fuel in the main tank and confirmed genset running normally after washing the filters. Site can be restored by refueling/ rescuing main tank, while waiting for the report regarding contaminated fuel in belly tank. Please see the video attached Best regards/- Nikhil Govind +509-31886159 [cid:image006.png at 01D66993.42A35E00] From: Tp.imc.haiti > On Behalf Of John Ormonde Sent: Monday, August 3, 2020 11:57 AM To: Mike Brillant >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.imc.haiti] NOC hourly report at 11:00 AM Importance: High Until HDN251 is drained and contaminated fuel is removed we cannot deliver fuel. I would imagine that the engine would also need to be checked first also. When the tank is drained and the genset is confirmed safe by Talkpool to receive fuel , the fuel will be delivered. More work needs to be done before reporting it down for fuel. NOC, follow up with Talkpool accordingly and report back, thanks. Best Regards, [cid:image007.jpg at 01D66993.42A35E00] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mike Brillant > Sent: Monday, August 3, 2020 11:43 AM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com; Jean Arleff Israel Chery > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 11:00 AM Importance: High Greetings Chery/Noc, When contacted for HDN251 my response was that site was full 8 days ago When you have informed me that the fuel was mixed with water I have requested for a formal mail with infos because it's impossible for 250 gallons to be mixed with water in a belly tank. All I see on your noc report is site is down for fuel. We cannot keep on throwing fuel at a site every time the contractor says so without additional investigation Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, August 3, 2020 11:32 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 9 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 40 ZTE 9 9 4 0 9 Huawei 12 12 12 2 12 Network 56 29 16 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 12 0 11 7 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 385:32:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 364:37:07 Power Generator Failure (Engine broken) Team is on the site for genset replacement INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 306:21:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 290:57:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 282:25:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 281:13:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 205:11:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 180:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 174:53:07 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 163:29:07 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 89:41:07 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 88:21:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 84:01:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 76:43:07 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 74:01:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 74:01:07 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 68:26:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 43:37:07 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 40:17:07 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 37:25:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 37:25:07 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 29:25:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 27:24:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 21:25:07 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 21:03:07 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 20:38:07 Power Generator failure (Indeterminate) Hybrid team will go back on the site this morning. ETA not provided yet. INC416192 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/02/2020 at 5h26 PM. ETR to be provided INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 19:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 18:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 18:55:07 Transmission Transmission (Indeterminate) Issue isn't related to power. TX team is informed but they can't reach the site due to lack of fuel in the region INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 17:07:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA to be provided INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 16:30:07 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR is expected INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/2/2020 20:26 15:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 10h42 AM. ETR to be provided. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 8/2/2020 22:08 13:23:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/3/2020 at 11:00AM. ETR to be provided. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 13:23:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 13:13:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 7:21:07 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 7:11:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 7:05:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 5:55 5:36:07 Power Generator failure (Indeterminate) Team is working on site INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/3/2020 7:07 4:24:07 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 12:00PM INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 4:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 3:06:07 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. TX team in front of the gate and awaiting for access. INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 3:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 3:06:07 Power Generator failure (Fuel issue) Portable genset out of fuel. Awaiting for update from TP INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 3:06:07 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 8/3/2020 9:18 2:13:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC416517 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 9:22 2:09:07 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA is expected from team. INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 1:55:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 0:53:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 2390 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 4081 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 2390 bytes Desc: image007.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 12:16:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 18:16:49 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 13 13 22 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 10 0 0 40 ZTE 10 10 8 0 10 Huawei 7 7 7 0 7 Network 50 27 15 0 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 11 0 12 8 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 388:16:08 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 309:05:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 293:41:08 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 285:09:08 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 283:57:08 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 207:55:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 207:55:08 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 183:26:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 177:37:08 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 166:13:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 92:25:08 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 91:05:08 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 86:45:08 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 79:27:08 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 76:45:08 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 76:45:08 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 71:10:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 46:21:08 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 43:01:08 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 40:09:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 40:09:08 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 32:09:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 32:09:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 32:09:08 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 30:08:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 24:09:08 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 23:47:08 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team has been reminded and confirmed they will check soon INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 8/2/2020 15:48 22:27:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 7:56 PM. The sensor needs to be check or incorrect diagnosis. Talkpool will have to check. ETR to be provided by them INC416566 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/2/2020 15:48 22:27:08 Power Generator failure (Indeterminate) Team is working on site INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 21:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 19:51:08 Power Generator failure (Indeterminate) Team is working on site INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 19:14:08 Power Generator failure (Indeterminate) The team is Waiting for spare at WH, reported by Talkpool team. ETR: 2:45PM INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 17:49:08 Power Generator failure (Indeterminate) After refueling, site remain down, Power team is informed, ETA: 2:15PM INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 16:07:08 Power Power Failure (Indeterminate) TT reassigned for TP power team to clean the fuel tank, before refueling. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 16:07:08 Dependent Affected by the power issue at the main site Affected by HDN251 INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 15:57:08 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 10:05:08 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 9:55:08 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 9:55:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 9:55:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 9:49:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 5:50:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 5:50:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 5:50:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 5:50:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 5:50:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 5:50:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M FUEL 8/3/2020 8:25 5:50:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 09:03 AM. ETR will be provided by them INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 8/3/2020 9:18 4:57:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 01:19 PM. ETR will be provided by them INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 3:11:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 1h17 PM. ETR to be provided. INC416538 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/3/2020 11:32 2:43:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 2:13:08 Power Power Failure (Indeterminate) Team is informed, ETA : 3:30 PM INC416575 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G D Talkpool 8/3/2020 12:36 1:39:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416579 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 1:26:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h25 PM INC416579 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 1:26:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 1:26:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 1:13:08 Power Generator failure (Indeterminate) Team is informed, ETA: 3:00PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 12:23:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 18:23:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 2:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1236:56:25 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1110:59:25 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 340:55:25 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 241:02:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 240:59:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 196:37:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 190:44:25 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 167:24:25 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 131:16:25 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 131:08:25 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 118:27:25 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 112:52:25 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 109:20:25 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 89:02:25 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 74:30:25 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 56:15:25 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 53:51:25 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 49:32:25 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 48:55:25 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 47:54:25 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 45:39:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 43:12:25 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416374 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 10:58:25 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. MMU and RAU faulty on HDO353. Spare part requested. ETR to be provided INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 10:12:25 RBS RBS Fault (Indeterminate) DUG Faulty on site, spare is in transit to the region ETA 04:00 PM. INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 8:42:25 RBS RBS Fault (Indeterminate) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 6:16:25 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 3:16:25 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 2:56:25 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 0:16:25 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 14:50:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 20:50:59 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 12 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 11 0 0 45 ZTE 8 8 6 0 8 Huawei 8 8 7 0 8 Network 53 27 13 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 9 0 14 8 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 390:51:08 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 369:56:08 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 311:40:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 296:16:08 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 287:44:08 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 286:32:08 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 210:30:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 210:30:08 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 186:01:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 180:12:08 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 168:48:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 95:00:08 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 93:40:08 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 89:20:08 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 82:02:08 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 79:20:08 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 79:20:08 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 73:45:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 48:56:08 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 45:36:08 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 42:44:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 42:44:08 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 32:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 26:44:08 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 26:22:08 Transmission Transmission (Indeterminate) RDI alarm found and the link SDH024-HDS312 is down. Digicel TX team requested TP to check. ETR to be to be provided INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 24:18:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 22:26:08 Power Generator failure (Indeterminate) Team is working on site INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 18:42:08 Power Power Failure (Indeterminate) TT reassigned for TP power team to clean the fuel tank, before refueling. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 18:42:08 Dependent Affected by the power issue at the main site Affected by HDN251 INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 12:40:08 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 12:30:08 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 12:30:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 12:30:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 12:24:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 8:25 8:25:08 Power Generator failure (Indeterminate) Fuel has been added. Talkpool power team will restart it. ETA to be provided by them INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 8/3/2020 9:18 7:32:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 01:19 PM. ETR will be provided by them INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 6:12:08 Power Generator failure (Indeterminate) Team is working on site INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 5:46:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 1h17 PM. ETR to be provided. INC416538 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/3/2020 11:32 5:18:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 4:48:08 Power Power Failure (Indeterminate) Team is informed, ETA : 3:30 PM INC416645 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/3/2020 12:06 4:44:08 RBS RBS Fault (Indeterminate) Team has been informed but they cannot reach the site due to lack of fuel in the region. ETR to be provided INC416575 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G D Talkpool 8/3/2020 12:36 4:14:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416579 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Power Power Failure (Indeterminate) Team is on the site for corrective INC416579 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 3:48:08 Power Generator failure (Indeterminate) Team is informed, ETA: 3:00PM, expired, Team support at HDO256, New ETA is expected INC416668 HDO077 LESPINASSE Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 14:09 2:41:08 Power Generator failure (Indeterminate) Team is informed, ETA: 4:35PM INC416669 HDN306 MOLINE_ACUL DU NORD Nippes Ericsson 2G C Talkpool 8/3/2020 14:10 2:40:08 Power Power Failure (Indeterminate) Team is informed, ETA 5hrs 45PM INC416670 HDO347 ZORANJE Ouest Ericsson 2G C Talkpool 8/3/2020 14:14 2:36:08 Power Power Failure (Indeterminate) Team is informed, ETA : 6:05 pm INC416670 HDO436 MICHAUD Ouest Ericsson 2G C Talkpool 8/3/2020 14:14 2:36:08 Power Affected by the power issue at the main site Attached to HDO347 INC416674 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 8/3/2020 14:18 2:32:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h50 PM INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 2:03:08 Transmission Transmission (Indeterminate) Team is informed, ETA: 5:45PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanPetrack.JeanDenis at digicelgroup.com Mon Aug 3 15:31:25 2020 From: JeanPetrack.JeanDenis at digicelgroup.com (Jean Petrack Jean Denis) Date: Mon, 3 Aug 2020 21:31:25 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDS124 refuel with 200gls power team request ________________________________ From: Sasoun Deronis on behalf of Haiti Noc Sent: Monday, August 3, 2020 4:50 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; journal.ht at talkpool.com ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 12 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 11 0 0 45 ZTE 8 8 6 0 8 Huawei 8 8 7 0 8 Network 53 27 13 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 9 0 14 8 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 390:51:08 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 369:56:08 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 311:40:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 296:16:08 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 287:44:08 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 286:32:08 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 210:30:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 210:30:08 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 186:01:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 180:12:08 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 168:48:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 95:00:08 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 93:40:08 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 89:20:08 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 82:02:08 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 79:20:08 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 79:20:08 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 73:45:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 48:56:08 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 45:36:08 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 42:44:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 42:44:08 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 32:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 26:44:08 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 26:22:08 Transmission Transmission (Indeterminate) RDI alarm found and the link SDH024-HDS312 is down. Digicel TX team requested TP to check. ETR to be to be provided INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 24:18:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 22:26:08 Power Generator failure (Indeterminate) Team is working on site INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 18:42:08 Power Power Failure (Indeterminate) TT reassigned for TP power team to clean the fuel tank, before refueling. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 18:42:08 Dependent Affected by the power issue at the main site Affected by HDN251 INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 12:40:08 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 12:30:08 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 12:30:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 12:30:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 12:24:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 8:25 8:25:08 Power Generator failure (Indeterminate) Fuel has been added. Talkpool power team will restart it. ETA to be provided by them INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 8/3/2020 9:18 7:32:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 01:19 PM. ETR will be provided by them INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 6:12:08 Power Generator failure (Indeterminate) Team is working on site INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 5:46:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 1h17 PM. ETR to be provided. INC416538 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/3/2020 11:32 5:18:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 4:48:08 Power Power Failure (Indeterminate) Team is informed, ETA : 3:30 PM INC416645 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/3/2020 12:06 4:44:08 RBS RBS Fault (Indeterminate) Team has been informed but they cannot reach the site due to lack of fuel in the region. ETR to be provided INC416575 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G D Talkpool 8/3/2020 12:36 4:14:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416579 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Power Power Failure (Indeterminate) Team is on the site for corrective INC416579 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 3:48:08 Power Generator failure (Indeterminate) Team is informed, ETA: 3:00PM, expired, Team support at HDO256, New ETA is expected INC416668 HDO077 LESPINASSE Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 14:09 2:41:08 Power Generator failure (Indeterminate) Team is informed, ETA: 4:35PM INC416669 HDN306 MOLINE_ACUL DU NORD Nippes Ericsson 2G C Talkpool 8/3/2020 14:10 2:40:08 Power Power Failure (Indeterminate) Team is informed, ETA 5hrs 45PM INC416670 HDO347 ZORANJE Ouest Ericsson 2G C Talkpool 8/3/2020 14:14 2:36:08 Power Power Failure (Indeterminate) Team is informed, ETA : 6:05 pm INC416670 HDO436 MICHAUD Ouest Ericsson 2G C Talkpool 8/3/2020 14:14 2:36:08 Power Affected by the power issue at the main site Attached to HDO347 INC416674 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 8/3/2020 14:18 2:32:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h50 PM INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 2:03:08 Transmission Transmission (Indeterminate) Team is informed, ETA: 5:45PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Mon Aug 3 15:33:53 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Mon, 3 Aug 2020 21:33:53 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hi Noc Team, Please receive report from site Down at PAP Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 186:01:08 Fuel Generator failure (Fuel issue) Redzone site waiting arrangement from security departement INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 12:24:08 Fuel Generator failure (Fuel issue) Refueled since this morning INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 5:46:08 Fuel Generator failure (Fuel issue) Rescue request ETA:6:30 Regards, RDG From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Monday, August 3, 2020 4:51 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 12 16 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 11 0 0 45 ZTE 8 8 6 0 8 Huawei 8 8 7 0 8 Network 53 27 13 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 9 0 14 8 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 390:51:08 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 369:56:08 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 311:40:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 296:16:08 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 287:44:08 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 286:32:08 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 210:30:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 210:30:08 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 186:01:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 180:12:08 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 168:48:08 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 95:00:08 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 93:40:08 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 89:20:08 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 82:02:08 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 79:20:08 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 79:20:08 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 73:45:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 48:56:08 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 45:36:08 Fuel Generator failure (Fuel issue) As per fuel team site cannot be refueled due road blocked by the population, more update will be share once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 42:44:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 42:44:08 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 34:44:08 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 32:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 at 1:00PM. ETR to be provided. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 26:44:08 Power Power Failure (Indeterminate) TP team cannot reach the site due to lack of fuel in the region. ETR to be provided INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 26:22:08 Transmission Transmission (Indeterminate) RDI alarm found and the link SDH024-HDS312 is down. Digicel TX team requested TP to check. ETR to be to be provided INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 24:18:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 22:26:08 Power Generator failure (Indeterminate) Team is working on site INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 18:42:08 Power Power Failure (Indeterminate) TT reassigned for TP power team to clean the fuel tank, before refueling. INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 18:42:08 Dependent Affected by the power issue at the main site Affected by HDN251 INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 12:40:08 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416459 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 12:30:08 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for the refueling. ETR not available yet. INC416459 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/3/2020 4:20 12:30:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416459 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 8/3/2020 4:20 12:30:08 Dependent Affected by the power issue at the main site Affected by HDO321 INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 4:26 12:24:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 8h38 AM. ETR to be provided. INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8:25:08 Transmission Affected by the Transmission issue at the main site Affected by MW link HDO386-HDO353. RAU faulty on HDO353. Team is on the site for replacement INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 8:25 8:25:08 Power Generator failure (Indeterminate) Fuel has been added. Talkpool power team will restart it. ETA to be provided by them INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 8/3/2020 9:18 7:32:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (08/03/2020) at 01:19 PM. ETR will be provided by them INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 6:12:08 Power Generator failure (Indeterminate) Team is working on site INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 5:46:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 1h17 PM. ETR to be provided. INC416538 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/3/2020 11:32 5:18:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 4:48:08 Power Power Failure (Indeterminate) Team is informed, ETA : 3:30 PM INC416645 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/3/2020 12:06 4:44:08 RBS RBS Fault (Indeterminate) Team has been informed but they cannot reach the site due to lack of fuel in the region. ETR to be provided INC416575 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G D Talkpool 8/3/2020 12:36 4:14:08 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416579 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Power Power Failure (Indeterminate) Team is on the site for corrective INC416579 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 4:01:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 3:48:08 Power Generator failure (Indeterminate) Team is informed, ETA: 3:00PM, expired, Team support at HDO256, New ETA is expected INC416668 HDO077 LESPINASSE Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 14:09 2:41:08 Power Generator failure (Indeterminate) Team is informed, ETA: 4:35PM INC416669 HDN306 MOLINE_ACUL DU NORD Nippes Ericsson 2G C Talkpool 8/3/2020 14:10 2:40:08 Power Power Failure (Indeterminate) Team is informed, ETA 5hrs 45PM INC416670 HDO347 ZORANJE Ouest Ericsson 2G C Talkpool 8/3/2020 14:14 2:36:08 Power Power Failure (Indeterminate) Team is informed, ETA : 6:05 pm INC416670 HDO436 MICHAUD Ouest Ericsson 2G C Talkpool 8/3/2020 14:14 2:36:08 Power Affected by the power issue at the main site Attached to HDO347 INC416674 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 8/3/2020 14:18 2:32:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h50 PM INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 2:03:08 Transmission Transmission (Indeterminate) Team is informed, ETA: 5:45PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Magdala.Jean at digicelgroup.com Mon Aug 3 16:22:52 2020 From: Magdala.Jean at digicelgroup.com (Magdala Jean Casseus) Date: Mon, 3 Aug 2020 22:22:52 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Team, Any update please? Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, July 31, 2020 11:12 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; David Cielo Vielot Cc: HAI_BSE ; Hai_Business_p2p_Support ; Magdala Jean Casseus ; Jean Arleff Israel Chery ; Haiti Noc Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus > Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery >; Haiti Noc > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image004.png at 01D669C3.1739C710] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 18355 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 1608 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2380 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 16:29:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 22:29:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 6:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1241:02:44 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1115:05:44 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 345:01:44 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 245:08:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 245:05:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 200:43:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 194:50:44 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 171:30:44 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 135:22:44 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 135:14:44 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 122:33:44 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 116:58:44 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 113:26:44 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 93:08:44 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 78:36:44 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 60:21:44 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 57:57:44 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 53:38:44 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 53:01:44 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 52:00:44 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 49:45:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 47:18:44 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 14:18:44 RBS RBS Fault (Indeterminate) DUG Faulty on site, spare is in transit to the region ETA 04:00 PM is expired, Waitinf for New ETA. INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 12:48:44 RBS RBS Fault (Indeterminate) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 10:22:44 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 7:22:44 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 7:02:44 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 4:22:44 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Mon Aug 3 17:10:23 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Mon, 3 Aug 2020 23:10:23 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Hi David/ Jithin, Can you share update for this ICT customer. Thank you for your reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Magdala Jean Casseus Sent: Monday, August 3, 2020 6:23 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; David Cielo Vielot Cc: HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Team, Any update please? Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, July 31, 2020 11:12 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus > Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery >; Haiti Noc > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image004.png at 01D669C9.B57B54B0] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 18355 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 1608 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1608 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 17:34:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 3 Aug 2020 23:34:02 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 3rd 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 3rd 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 393:22:12 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 372:27:12 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 314:11:12 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 298:47:12 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 290:15:12 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 289:03:12 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 213:01:12 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 213:01:12 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 188:32:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 182:43:12 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share when available INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 97:31:12 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 96:11:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 91:51:12 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 84:33:12 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 81:51:12 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 81:51:12 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 76:16:12 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 51:27:12 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 45:15:12 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 45:15:12 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 37:15:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 37:15:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 37:15:12 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 29:15:12 Power Power Failure (Indeterminate) Team is on the site f or corrective INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 28:53:12 Transmission Transmission (Indeterminate) RDI alarm found and the link SDH024-HDS312 is down. Digicel TX team requested TP to check. ETR to be to be provided INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 26:49:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/2/2020 9:17 PM. Site expected to be refueled this evening. ETA to be provided by them INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 26:45:12 Transmission Transmission (Indeterminate) Team has been informed but they cannot reach the site due to lack of fuel in the region. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 24:57:12 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 15:11:12 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 8:17:12 Fuel Generator failure (Fuel issue) Fuel team is on site. INC416538 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/3/2020 11:32 7:49:12 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 7:19:12 Power Power Failure (Indeterminate) Team is working on site. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 6:19:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR: 7:10PM INC416674 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 8/3/2020 14:18 5:03:12 Transmission Transmission (Indeterminate) Power team was on the site but requested TX assistance. TX Team has been informed. ETA: Not yet available INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 4:34:12 Transmission Transmission (Indeterminate) Team is working on site INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 3:34:12 Power Generator failure (Indeterminate) Team is working on site INC416721 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 8/3/2020 16:02 3:19:12 Power Power Failure (Indeterminate) TP cannot provide any update. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 3:15:12 Power Power Failure (Indeterminate) Team dispatched, ETA is expected from them INC416742 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 16:45 2:36:12 Power Generator failure (Indeterminate) Team is working on site INC416742 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 16:45 2:36:12 Dependent Affected by the power issue at the main site Affected by HDO511 INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 2:33:12 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 2:33:12 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 2:33:12 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 2:33:12 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 2:33:12 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416807 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 17:02 2:19:12 Power Generator failure (Indeterminate) Team is working on site INC416807 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 17:02 2:19:12 Dependent Affected by the power issue at the main site Affected by HDO616 INC416750 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 8/3/2020 17:03 2:18:12 Power Power Failure (Indeterminate) Team is informed, ETA 07:20PM INC416811 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 8/3/2020 17:22 1:59:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 PM INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 1:31:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416828 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:18 1:03:12 Power Generator failure (Indeterminate) Team is informed, ETA: 8:00PM INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 0:55:12 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416770 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 8/3/2020 18:36 0:45:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1241:54:12 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1115:57:12 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 345:53:12 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 246:00:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 245:57:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 201:35:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 195:42:12 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 172:22:12 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 136:14:12 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 136:06:12 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 123:25:12 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 117:50:12 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 114:18:12 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 94:00:12 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 79:28:12 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 61:13:12 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 58:49:12 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 54:30:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 53:53:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 52:52:12 Transmission Transmission (Indeterminate) RDI alarm found. Digicel TX team already informed to check INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 50:37:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 48:10:12 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 15:10:12 RBS RBS Fault (Indeterminate) DUG Faulty on site, spare is in transit to the region ETA 04:00 PM is expired, Waitinf for New ETA. INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 13:40:12 RBS RBS Fault (Indeterminate) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 11:14:12 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 8:14:12 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 7:54:12 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 5:14:12 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC416774 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 8/3/2020 18:40 0:40:12 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416447 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 2:23 8/3/2020 8:27 6:04:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified A rescue has been performed. 7 gallons added INC416067 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M_Fuel 8/2/2020 9:44 8/3/2020 10:16 24:32:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then the genset has been restarted by TP Power team INC416457 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 8:25 8/3/2020 12:19 3:54:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified The portable genset has been refueled INC416457 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 8:25 8/3/2020 12:19 3:54:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS277 Cascaded The site is back in service once the issue solved at HDS277 INC416395 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 7:30 8/3/2020 13:37 6:07:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC416429 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/2/2020 22:18 8/3/2020 13:48 15:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC416265 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 8/2/2020 15:48 8/3/2020 15:56 24:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then the genset has been restarted by TP Power team INC416462 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M_Fuel 8/3/2020 8:25 8/3/2020 16:12 7:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then the genset has been restarted by TP Power team INC416518 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M_Fuel 8/3/2020 9:18 8/3/2020 17:03 7:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then the genset has been restarted by TP Power team INC416579 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 8/3/2020 16:28 3:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC416579 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 8/3/2020 16:28 3:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Ok The site is back in service once the issue solved at HDS118 INC416579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 8/3/2020 12:49 8/3/2020 16:28 3:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Ok The site is back in service once the issue solved at HDS118 INC416374 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8/3/2020 16:48 8:23:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416374 HDO425 DANO Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8/3/2020 16:48 8:23:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416374 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 8/3/2020 8:25 8/3/2020 16:48 8:23:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416374 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8/3/2020 16:48 8:23:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416374 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 8/3/2020 8:25 8/3/2020 16:48 8:23:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416374 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 8/3/2020 8:25 8/3/2020 16:48 8:23:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416360 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 0:00 8/3/2020 10:00 10:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure, missing oil. Need to be justified GM made, 2gl oil, oil filter changed INC416476 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 6:08 8/3/2020 10:00 3:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) battery starter faulty OK Restart with another battery INC416362 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 0:36 8/3/2020 10:00 9:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High frequency Need to be justified Frequency adjusted, restarted INC416219 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 8/3/2020 10:00 19:51:58 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC416219 HAIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 8/3/2020 10:00 19:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HD597 Cascaded Back up with the main site INC416219 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 14:08 8/3/2020 10:00 19:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HD597 Cascaded Back up with the main site INC416384 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 5:55 8/3/2020 10:00 4:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start Need to be justified Fail to start battery starter low, restart with another battery INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 8/3/2020 12:03 1:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fail to start battery starter low ACTION : restart with another battery INC416391 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 7:07 8/3/2020 12:13 5:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC416514 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:02 8/3/2020 13:18 4:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start, battery low. Need to be justified Panel breaker which powered pc board tripped(capacity 4A) INC416237 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 14:53 8/3/2020 13:53 23:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp, some rectifier not actif Need to be justified 3 rectifiers were Removed , alarm reset INC416613 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 9:36 8/3/2020 13:53 4:17:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stop Need to be justified Genset stop due to overload property house has an current load 240 INC416566 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/2/2020 15:48 8/3/2020 13:53 22:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Stopped for fuel Need to be justified Refueling done, genset restarted INC416413 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/2/2020 20:26 8/3/2020 15:10 18:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Stopped for fuel Need to be justified Stopped for fuelRefueling done, power team restart INC416586 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 14:13 8/3/2020 15:37 1:24:02 4:00:00 Compliant Power Generator failure (Indeterminate) Over load due to illegal connection OK Over load due to illegal connection, reset alarm, restarted INC416289 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/2/2020 19:01 8/3/2020 17:05 22:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) AC ALT faulty Need to be justified AC ALT replaced INC416668 HDO077 LESPINASSE Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 14:09 8/3/2020 17:05 2:56:02 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC416545 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 10:38 8/3/2020 17:00 6:22:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) Battery starter low Need to be justified Genset restarted with another battery INC416376 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 4:26 8/3/2020 17:49 13:23:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC416729 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 16:18 8/3/2020 17:49 1:31:02 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC416375 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 8/3/2020 3:34 8/3/2020 7:03 3:29:00 4:00:00 Compliant Power Generator failure (Faulty Battery) genset failed to start OK Team restarted the genset on auto mode. INC416375 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 8/3/2020 3:34 8/3/2020 7:03 3:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back on air with the main site. INC416333 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 8/2/2020 19:18 8/3/2020 7:39 12:20:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC416333 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 8/2/2020 19:18 8/3/2020 7:39 12:20:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC216 Cascaded Back on air with the main site. INC416450 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 8/3/2020 6:15 8/3/2020 8:19 2:03:33 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty Battery OK Genset restarted, alarm has been cleared INC416450 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 8/3/2020 6:15 8/3/2020 8:19 2:03:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site. INC416450 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 8/3/2020 6:15 8/3/2020 8:19 2:03:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site. INC416450 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 8/3/2020 6:15 8/3/2020 8:19 2:03:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site. INC416450 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 8/3/2020 6:15 8/3/2020 8:19 2:03:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site. INC416506 HDN126 #REF! #REF! Ericsson 2G C Talkpool 8/3/2020 8:38 8/3/2020 9:56 1:17:52 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC416479 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 6:22 8/3/2020 9:56 3:34:04 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC216 Cascaded Back on air with the main site. INC416485 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 8/3/2020 7:10 8/3/2020 11:11 4:00:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Engine locked out , team has reset alarm and restart the genset INC416485 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/3/2020 7:10 8/3/2020 11:11 4:00:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back on air with the main site. INC416485 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/3/2020 7:10 8/3/2020 11:11 4:00:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back on air with the main site. INC416485 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/3/2020 7:10 8/3/2020 11:11 4:00:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back on air with the main site. INC416622 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 8/3/2020 10:02 8/3/2020 10:57 0:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK GM was being performed on site. INC415563 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/1/2020 2:55 8/3/2020 10:53 55:58:26 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Rectifier faulty Spare replaced 2 faulty rectifiers and we dry with vacuum the equipment inside the cabinet INC415881 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 18:35 8/3/2020 12:19 41:44:26 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up with commercial power. INC416479 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 6:22 8/3/2020 13:14 6:52:04 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC415886 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M Fuel 8/1/2020 19:14 8/3/2020 17:17 46:03:26 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added. INC416669 HDN306 MOLINE_ACUL DU NORD Nippes Ericsson 2G C Talkpool 8/3/2020 14:10 8/3/2020 17:52 3:41:56 4:00:00 Compliant Power Generator failure (Breaker Tripped) main breaker tripped OK Breaker tripped, Reset breaker and restart the genset INC416060 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 8/2/2020 8:07 8/3/2020 18:15 34:07:58 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added. INC416350 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 8/3/2020 18:22 20:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC416350 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 8/2/2020 22:08 8/3/2020 18:22 20:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Back on air with the main site. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 8/3/2020 17:58 169:55:58 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare The swapping has been performed INC416575 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G D Talkpool 8/3/2020 12:36 8/3/2020 18:35 5:59:09 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416374 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 8/3/2020 3:24 8/3/2020 16:48 13:24:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Faulty RAU on HDO353 that affected the link HDO386-HDO353 Spare The site is back in service once the RAU replaced INC416430 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/3/2020 2:30 8/3/2020 8:14 5:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RRUS Power Reset INC415980 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 8/2/2020 17:06 8/3/2020 9:25 16:19:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided INC416396 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 8/3/2020 7:26 8/3/2020 10:20 2:54:00 4:00:00 Compliant RBS Transmission (E1 Cable issue) Lost contact with the E1 cable OK The E1 cable has been redone. INC416467 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 8/3/2020 10:32 8/3/2020 12:20 1:48:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 18:44:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 00:44:56 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 14 12 13 20 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 8 0 0 32 ZTE 12 11 7 0 12 Huawei 15 15 14 0 15 Network 54 34 21 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 5 0 7 13 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 394:43:30 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 373:48:30 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 315:32:30 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 300:08:30 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 291:36:30 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 290:24:30 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 214:22:30 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 214:22:30 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 189:53:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 184:04:30 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share once available. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 98:52:30 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 97:32:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 93:12:30 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 85:54:30 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 83:12:30 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 83:12:30 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 77:37:30 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 52:48:30 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 46:36:30 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 46:36:30 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 38:36:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 38:36:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 38:36:30 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 30:36:30 Power Power Failure (Indeterminate) Team is on the site f or corrective INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 30:14:30 Transmission Transmission (Indeterminate) RDI alarm found and the link SDH024-HDS312 is down. Digicel TX team requested TP to check. ETR to be to be provided INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 28:06:30 Transmission Transmission (Indeterminate) Team has been informed but they cannot reach the site due to lack of fuel in the region. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 26:18:30 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 16:32:30 Power Power Failure (Indeterminate) Team still cannot cross the area at this time due to a gang clash INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 9:38:30 Fuel Generator failure (Fuel issue) Fuel team is on site. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 8:40:30 Power Power Failure (Indeterminate) Team is working on site. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 7:40:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416674 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 8/3/2020 14:18 6:24:30 Transmission Transmission (Indeterminate) Power team was on the site but requested TX assistance. TX Team has been informed. ETA: 9:15 PM INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 5:55:30 Transmission Transmission (Indeterminate) Team is working on site INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 4:55:30 Power Generator failure (Indeterminate) Team is working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 4:36:30 Power Power Failure (Indeterminate) Team dispatched, ETA 9:10 pm. INC416742 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 16:45 3:57:30 Power Generator failure (Indeterminate) Team is working on site INC416742 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 16:45 3:57:30 Dependent Affected by the power issue at the main site Affected by HDO511 INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 3:54:30 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 3:54:30 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 3:54:30 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 3:54:30 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 3:54:30 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416807 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 17:02 3:40:30 Power Generator failure (Indeterminate) Team is working on site INC416807 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 17:02 3:40:30 Dependent Affected by the power issue at the main site Affected by HDO616 INC416750 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 8/3/2020 17:03 3:39:30 Power Power Failure (Indeterminate) Team is working on site. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 2:52:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416828 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 18:18 2:24:30 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA not provided yet INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 2:16:30 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416770 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 8/3/2020 18:36 2:06:30 Power Power Failure (Indeterminate) Team is on site INC416782 HAIDS195 BOYER Sud ZTE 2G C Talkpool 8/3/2020 19:08 1:34:30 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:00 PM INC416839 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 19:38 1:04:30 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416839 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 19:38 1:04:30 Dependent Affected by the power issue at the main site Affected by HDN114 INC416779 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 19:43 0:59:30 Power Generator failure (Indeterminate) Team is informed, ETA: 9:00 AM INC416779 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 19:43 0:59:30 Dependent Affected by the power issue at the main site Affected by HDO456 INC416841 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/3/2020 19:47 0:55:30 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 19:54 0:48:30 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 19:54 0:48:30 Dependent Affected by the power issue at the main site Affected by HDC318 INC416796 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 20:16 0:26:30 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC416794 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/3/2020 20:16 0:26:30 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 19:35:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 01:35:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1244:08:07 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 174:36:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 138:28:07 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 138:20:07 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 125:39:07 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 63:27:07 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415830 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 8/1/2020 12:50 56:44:07 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 56:07:07 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 55:06:07 Transmission Transmission (Indeterminate) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 50:24:07 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1118:11:07 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 348:07:07 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 248:14:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 248:11:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 203:49:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 197:56:07 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 120:04:07 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 116:32:07 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 96:14:07 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 81:42:07 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 61:03:07 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 52:51:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 10:28:07 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 17:24:07 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 13:28:07 RBS RBS Fault (Indeterminate) Area was blocked by people in the area, Feedback is still awaiting from concerned team . INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 15:54:07 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 10:08:07 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 3:20:07 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 20:22:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 02:22:08 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 12 11 14 19 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 8 0 0 30 ZTE 13 12 6 0 13 Huawei 13 13 12 0 13 Network 51 33 18 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 6 0 6 13 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 396:21:36 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 375:26:36 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 317:10:36 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 301:46:36 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 293:14:36 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 292:02:36 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 216:00:36 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 216:00:36 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 191:31:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 185:42:36 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share once available. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 100:30:36 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 99:10:36 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 94:50:36 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 87:32:36 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 84:50:36 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 84:50:36 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 79:15:36 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 48:14:36 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 48:14:36 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 40:14:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 40:14:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 40:14:36 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 32:14:36 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 31:52:36 Transmission Transmission (RAU failure) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 27:56:36 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 18:10:36 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 11:16:36 Fuel Generator failure (Fuel issue) Fuel team is on site. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 10:18:36 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 9:18:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 7:33:36 Transmission Transmission (Indeterminate) Team is working on site INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 6:33:36 Power Generator failure (Indeterminate) Team is working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 6:14:36 Power Power Failure (Indeterminate) Team is working on site. INC416742 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 16:45 5:35:36 Power Generator failure (Indeterminate) Team is working on site INC416742 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 16:45 5:35:36 Dependent Affected by the power issue at the main site Affected by HDO511 INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 5:32:36 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 5:32:36 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 5:32:36 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 5:32:36 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 5:32:36 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416807 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 17:02 5:18:36 Power Generator failure (Indeterminate) Team is working on site INC416807 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 17:02 5:18:36 Dependent Affected by the power issue at the main site Affected by HDO616 INC416750 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 8/3/2020 17:03 5:17:36 Power Power Failure (Indeterminate) Team is still working on site. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 4:30:36 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 3:54:36 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416782 HAIDS195 BOYER Sud ZTE 2G C Talkpool 8/3/2020 19:08 3:12:36 Power Power Failure (Indeterminate) Team is waiting for access INC416839 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 19:38 2:42:36 Power Power Failure (Indeterminate) Team has been informed; ETA 10:30 pm INC416839 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 19:38 2:42:36 Dependent Affected by the power issue at the main site Affected by HDN114 INC416841 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/3/2020 19:47 2:33:36 Power Generator failure (Indeterminate) Team is informed, ETA : 11:15 PM INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 19:54 2:26:36 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 19:54 2:26:36 Dependent Affected by the power issue at the main site Affected by HDC318 INC416794 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/3/2020 20:16 2:04:36 Power Power Failure (Indeterminate) Team is working on site. INC416796 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 20:16 2:04:36 Power Generator failure (Indeterminate) Team is working on site INC416846 HDO587 DUVERT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 20:29 1:51:36 Power Generator failure (Indeterminate) Team is informed, ETR expired, new ETR not provided yet INC416848 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/3/2020 21:11 1:09:36 Power Power Failure (Indeterminate) According to site area isn't safe at night , ETA 8/4/2020 7:30 AM INC416906 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 8/3/2020 21:38 0:42:36 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 0:40:36 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 22:37:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 04:37:51 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 10 12 12 22 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 9 0 0 35 ZTE 11 9 4 0 11 Huawei 10 10 10 0 10 Network 51 28 14 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 6 17 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 398:37:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 377:42:01 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 319:26:01 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 304:02:01 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 295:30:01 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 294:18:01 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 218:16:01 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 218:16:01 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 193:47:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 187:58:01 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share once available. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 102:46:01 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 101:26:01 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 97:06:01 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 89:48:01 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 87:06:01 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 87:06:01 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 81:31:01 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 50:30:01 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 50:30:01 Dependent Affected by the power issue at the main site Affected by HDN111 INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 42:30:01 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 34:30:01 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 34:08:01 Transmission Transmission (RAU failure) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 30:12:01 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 20:26:01 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 12:34:01 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 11:34:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 9:49:01 Transmission Transmission (Indeterminate) No access at night on this site due private property / ETA 7:00 AM INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 8:49:01 Power Generator failure (Indeterminate) Team is working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 8:30:01 Power Generator Failure (Engine broken) Engine broken reported by TP. More update is waiting from them. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 7:48:01 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 7:48:01 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 7:48:01 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 7:48:01 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 7:48:01 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 6:46:01 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 6:10:01 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416782 HAIDS195 BOYER Sud ZTE 2G C Talkpool 8/3/2020 19:08 5:28:01 Power Power Failure (Indeterminate) Site is out of fuel ,concerned team will be informed INC416846 HDO587 DUVERT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 20:29 4:07:01 Power Generator failure (Indeterminate) Team is informed, ETR expired, new ETR not provided yet INC416873 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Digicel 8/3/2020 20:32 4:04:01 Power Transmission (Indeterminate) A Huawei team is performing a link upgrade on site and site, it will be up before 1HAM INC416873 HGA035 CADIAC Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:04:01 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416873 HGA036 BANDACHITA Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:04:01 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416873 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:04:01 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416873 HDS247 LOMOND Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:04:01 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416848 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/3/2020 21:11 3:25:01 Power Power Failure (Indeterminate) According to site area isn't safe at night , ETA 8/4/2020 7:30 AM INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 2:56:01 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 2:46:01 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 2:46:01 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 2:27:01 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:30 AM INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 2:08:01 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 8/3/2020 22:30 2:06:01 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:15 am. INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 1:59:01 Dependent Affected by the power issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 1:30:01 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 1:30:01 Dependent Affected by the power issue at the main site Affected by HDC280 INC416876 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/3/2020 23:06 1:30:01 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 1:10:01 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 6:10 am. INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 1:10:01 Dependent Affected by the power issue at the main site Affected by HDC224 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 22:40:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 04:40:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1247:13:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1121:16:45 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 351:12:45 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 251:19:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 251:16:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 206:54:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 201:01:45 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 177:41:45 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 141:33:45 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 141:25:45 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 128:44:45 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 123:09:45 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 119:37:45 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 99:19:45 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 84:47:45 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 66:32:45 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 64:08:45 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 59:12:45 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 56:45:45 Power Power Failure (E-power system fail) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 55:56:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 53:29:45 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 20:29:45 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 18:59:45 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 16:33:45 RBS RBS Fault (Indeterminate) Area blocked by people in the area, Team cannot reach the site INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 13:13:45 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 10:33:45 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 6:25:45 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416878 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 8/3/2020 23:14 1:25:45 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 22:41:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 04:41:28 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Aug 3 23:30:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 05:30:50 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 10 11 12 23 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 9 0 0 35 ZTE 11 9 4 0 11 Huawei 10 10 10 0 10 Network 51 28 14 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 6 17 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 399:30:20 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 378:35:20 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 320:19:20 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 304:55:20 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 296:23:20 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 295:11:20 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 219:09:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 219:09:20 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 194:40:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 188:51:20 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share once available. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 103:39:20 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 102:19:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 97:59:20 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 90:41:20 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 87:59:20 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 87:59:20 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 82:24:20 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 51:23:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 51:23:20 Dependent Affected by the power issue at the main site Affected by HDN111 INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 43:23:20 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 35:23:20 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 35:01:20 Transmission Transmission (RAU failure) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 31:05:20 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 21:19:20 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 13:27:20 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 12:27:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 10:42:20 Transmission Transmission (Indeterminate) No access at night on this site due private property / ETA 7:00 AM INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 9:42:20 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due access issue. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 9:23:20 Power Generator Failure (Engine broken) Engine broken reported by TP. More update is waiting from them. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 8:41:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 8:41:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 8:41:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 8:41:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 8:41:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 7:39:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 7:03:20 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416782 HAIDS195 BOYER Sud ZTE 2G C Talkpool 8/3/2020 19:08 6:21:20 Power Power Failure (Indeterminate) Site is out of fuel ,concerned team will be informed INC416846 HDO587 DUVERT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 20:29 5:00:20 Power Generator failure (Indeterminate) Team is informed, ETR expired, new ETR not provided yet INC416873 HGA035 CADIAC Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:57:20 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416873 HGA036 BANDACHITA Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:57:20 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416873 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:57:20 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416873 HDS247 LOMOND Nippes Ericsson 2G D Digicel 8/3/2020 20:32 4:57:20 Dependent Affected by the Transmission issue at the main site Affected by HGA004 INC416848 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/3/2020 21:11 4:18:20 Power Power Failure (Indeterminate) According to site area isn't safe at night , ETA 8/4/2020 7:30 AM INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 3:49:20 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 3:39:20 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 3:39:20 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 3:20:20 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:30 AM INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 3:01:20 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 8/3/2020 22:30 2:59:20 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:15 am. INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 2:52:20 Dependent Affected by the power issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 2:23:20 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 2:23:20 Dependent Affected by the power issue at the main site Affected by HDC280 INC416876 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/3/2020 23:06 2:23:20 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 2:03:20 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 6:10 am. INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 2:03:20 Dependent Affected by the power issue at the main site Affected by HDC224 INC416885 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 0:29:20 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 01:46:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 07:46:50 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 12 11 16 26 65 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 9 0 0 42 ZTE 11 9 4 0 11 Huawei 12 12 12 0 12 Network 60 30 16 0 65 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 5 0 6 19 65 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 401:46:06 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 380:51:06 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 322:35:06 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 307:11:06 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 298:39:06 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 297:27:06 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 221:25:06 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 221:25:06 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 196:56:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 191:07:06 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share once available. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 105:55:06 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 104:35:06 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 100:15:06 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 92:57:06 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 90:15:06 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 90:15:06 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 84:40:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 53:39:06 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 53:39:06 Dependent Affected by the power issue at the main site Affected by HDN111 INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 45:39:06 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 37:39:06 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 37:17:06 Transmission Transmission (RAU failure) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 33:21:06 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 23:35:06 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 15:43:06 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 14:43:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 12:58:06 Transmission Transmission (Indeterminate) No access at night on this site due private property / ETA 7:00 AM INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 11:58:06 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due access issue. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 11:39:06 Power Generator Failure (Engine broken) Engine broken reported by TP. More update is waiting from them. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 10:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 10:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 10:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 10:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 10:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 9:55:06 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 9:19:06 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416782 HAIDS195 BOYER Sud ZTE 2G C Talkpool 8/3/2020 19:08 8:37:06 Power Power Failure (Indeterminate) Fuel team is informed since 8/4/2020 12:45 AM . ETR to be provided by them INC416846 HDO587 DUVERT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 20:29 7:16:06 Power Generator failure (Indeterminate) Team is infformed, ETR expired, new ETR not provided yet INC416848 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/3/2020 21:11 6:34:06 Power Power Failure (Indeterminate) According to site area isn't safe at night , ETA 8/4/2020 7:30 AM INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 6:05:06 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 5:55:06 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 5:55:06 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 5:36:06 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:30 AM INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 5:17:06 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 8/3/2020 22:30 5:15:06 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:15 am. INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 5:08:06 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 4:39:06 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 4:39:06 Dependent Affected by the power issue at the main site Affected by HDC280 INC416876 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/3/2020 23:06 4:39:06 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am. INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 4:19:06 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 6:10 am. INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 4:19:06 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 2:45:06 Power Power Failure (Indeterminate) Team has been informed; ETA 5:10 am. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 2:29:06 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416897 HAIDO256 BIZOTON_53_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 2:42 1:03:06 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC416898 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 8/4/2020 2:42 1:03:06 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416898 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 8/4/2020 2:42 1:03:06 Dependent Affected by the power issue at the main site Affected by HDN227 INC416898 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 8/4/2020 2:42 1:03:06 Dependent Affected by the power issue at the main site Affected by HDN227 INC416898 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 8/4/2020 2:42 1:03:06 Dependent Affected by the power issue at the main site Affected by HDN227 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 2:45:06 Power Power Failure (Indeterminate) Team has been informed; ETA 5:10 am. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 2:29:06 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416897 HAIDO256 BIZOTON_53_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 2:42 1:03:06 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC416898 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 8/4/2020 2:42 1:03:06 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC416898 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 8/4/2020 2:42 1:03:06 Dependent Affected by the power issue at the main site Affected by HDN227 INC416898 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 8/4/2020 2:42 1:03:06 Dependent Affected by the power issue at the main site Affected by HDN227 INC416898 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 8/4/2020 2:42 1:03:06 Dependent Affected by the power issue at the main site Affected by HDN227 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 01:52:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 07:52:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1250:25:43 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1124:28:43 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 354:24:43 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 254:31:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 254:28:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 210:06:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 204:13:43 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 180:53:43 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 144:45:43 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 144:37:43 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 131:56:43 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 126:21:43 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 122:49:43 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 102:31:43 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 87:59:43 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 69:44:43 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 67:20:43 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 62:24:43 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 61:23:43 Transmission Transmission (Indeterminate) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 59:08:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 56:41:43 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 23:41:43 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 22:11:43 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 19:45:43 RBS RBS Fault (Indeterminate) Area blocked by people in the area, Team cannot reach the site INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 16:45:43 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 16:25:43 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 13:45:43 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 9:37:43 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416799 HDS247 LOMOND Nippes Ericsson D Talkpool 8/3/2020 20:32 7:19:43 Power Generator failure (Indeterminate) Site was affected by HGA004 , but 900Mhz remains down , TX team is informed ,waiitng for ETA INC416878 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 8/3/2020 23:14 4:37:43 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 3:48:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:01 2:50:43 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Tue Aug 4 02:11:58 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Tue, 4 Aug 2020 04:11:58 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 03:00 AM In-Reply-To: References: Message-ID: <2b12112a-b95e-4105-b79b-f0958d4137bc@edison.tech> Hi NOC Team, There's a team performing an Upgrade Capacity on HDN227 MORNE_JOSUE. Work Order: ?WO301797 Tech Name and Contact: Carl Henry Augustin | +50947388413 Best regards SEBASTIAN L. On Aug 4 2020, at 3:48 am, Haiti Noc wrote: > > > Hello All, > > > > > > Received the NOC hourly report done at 03:00 AM > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 12 > > > > > > 11 > > > > > > 16 > > > > > > 26 > > > > > > 65 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 37 > > > > > > 9 > > > > > > 0 > > > > > > 0 > > > > > > 42 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 11 > > > > > > 9 > > > > > > 4 > > > > > > 0 > > > > > > 11 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 12 > > > > > > 12 > > > > > > 12 > > > > > > 0 > > > > > > 12 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 60 > > > > > > 30 > > > > > > 16 > > > > > > 0 > > > > > > 65 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 35 > > > > > > 5 > > > > > > 0 > > > > > > 6 > > > > > > 19 > > > > > > 65 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC408593 > > > > > > HAIDO538 > > > > > > RUE_MOISE_ROUTE_9 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/18/2020 9:59 > > > > > > 401:46:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Genset stopped by the population. Email already sent. Follow up is ongoing > > > > > > > > INC409046 > > > > > > HDS299 > > > > > > PLATON FRANCHIPAGNE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/19/2020 6:54 > > > > > > 380:51:06 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken. Team is still on the site replacing the genset and testing > > > > > > > > INC410422 > > > > > > HDC340 > > > > > > PALOITTE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/21/2020 17:10 > > > > > > 322:35:06 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > An assessment was submitted. Next update to share when available > > > > > > > > INC410563 > > > > > > HAIDO197 > > > > > > TABARRE_27(GRISE) > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 7/22/2020 8:34 > > > > > > 307:11:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Conflict between Owner and Digicel. Follow up is ongoing. > > > > > > > > INC410791 > > > > > > HDC367 > > > > > > JEAN JACQUES POISSAN > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 7/22/2020 17:06 > > > > > > 298:39:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. > > > > > > > > INC411020 > > > > > > HDS033 > > > > > > VIEUX_BOURG D'AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/22/2020 18:18 > > > > > > 297:27:06 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Assessment submitted, waiting for genset approval. ETR to be provided by TP > > > > > > > > INC412232 > > > > > > HDC033 > > > > > > GRESSEAU/CABOBION > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 22:20 > > > > > > 221:25:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool breakdown the genset. Talkpool has to provide the plan of recovery > > > > > > > > INC412232 > > > > > > HDO462 > > > > > > FOND-BAPTISTE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 22:20 > > > > > > 221:25:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC033 > > > > > > > > INC412764 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 7/26/2020 22:49 > > > > > > 196:56:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. > > > > > > > > INC412882 > > > > > > HDN303 > > > > > > FONTAINE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 4:38 > > > > > > 191:07:06 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > A new genset will be installed. Next update to share once available. > > > > > > > > INC416160 > > > > > > HDC258 > > > > > > MARMELADE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 3G > > > > > > C > > > > > > Talkpool > > > > > > 7/30/2020 17:50 > > > > > > 105:55:06 > > > > > > RBS > > > > > > RBS Fault (Indeterminate) > > > > > > DUW Faulty, follow up is ongoing. ETR to be provided. > > > > > > > > INC415009 > > > > > > HDN150 > > > > > > JEAN_RABEL > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > A > > > > > > Talkpool > > > > > > 7/30/2020 19:10 > > > > > > 104:35:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Site will be restored with commercial power > > > > > > > > INC415058 > > > > > > HGA043 > > > > > > PRINCEAU_L 'AZILE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G > > > > > > D > > > > > > O&M FUEL > > > > > > 7/30/2020 23:30 > > > > > > 100:15:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them > > > > > > > > INC415120 > > > > > > HDC150 > > > > > > ANSE_ROUGE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 3G > > > > > > C > > > > > > Digicel > > > > > > 7/31/2020 6:48 > > > > > > 92:57:06 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. > > > > > > > > INC415148 > > > > > > HDN185 > > > > > > MICHEL > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/31/2020 9:30 > > > > > > 90:15:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed, No fuel in the genset, more update will be share once available. > > > > > > > > INC415148 > > > > > > HDN152 > > > > > > MOLE_ST_NICOLAS > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Talkpool > > > > > > 7/31/2020 9:30 > > > > > > 90:15:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN185. > > > > > > > > INC413114 > > > > > > HGA010 > > > > > > GDE_RIVIERE_NIPPES > > > > > > Nippes > > > > > > Ericsson > > > > > > 3G > > > > > > C > > > > > > Talkpool > > > > > > 7/31/2020 15:05 > > > > > > 84:40:06 > > > > > > RBS > > > > > > RBS Fault (Rectifier failure) > > > > > > Faulty PBC rectifier module. Spare needed. New update will be shared once available. > > > > > > > > INC415952 > > > > > > HDN111 > > > > > > LA_BELLE_PLACE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 8/1/2020 22:06 > > > > > > 53:39:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool breakdown the genset. Talkpool has to provide the plan of recovery > > > > > > > > INC415952 > > > > > > HDN118 > > > > > > LA_COUPE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/1/2020 22:06 > > > > > > 53:39:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN111 > > > > > > > > INC415786 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/2/2020 6:06 > > > > > > 45:39:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. > > > > > > > > INC416166 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/2/2020 14:06 > > > > > > 37:39:06 > > > > > > Dependent > > > > > > Affected by the Transmission issue at the main site > > > > > > Site will be restored with HDS312 > > > > > > > > INC416150 > > > > > > HDS312 > > > > > > BLOCKHAUSS > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Digicel > > > > > > 8/2/2020 14:28 > > > > > > 37:17:06 > > > > > > Transmission > > > > > > Transmission (RAU failure) > > > > > > RAU2 X13/17 faulty , spare not yet available , ETR to be provided > > > > > > > > INC416316 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 8/2/2020 18:24 > > > > > > 33:21:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > ELETEK board faulty reported by team, New update to be shared once available. > > > > > > > > INC416454 > > > > > > HDC338 > > > > > > GRAND-ISLET > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 8/3/2020 4:10 > > > > > > 23:35:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. > > > > > > > > INC416568 > > > > > > HDN168 > > > > > > BAPTISTE_BOMBARDOPOLIS > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/3/2020 12:02 > > > > > > 15:43:06 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. > > > > > > > > INC416655 > > > > > > HAIDO557 > > > > > > MARCHE_GASTON > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 8/3/2020 13:02 > > > > > > 14:43:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet > > > > > > > > INC416593 > > > > > > HAIDO674 > > > > > > LAMENTIN 54_COW > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 8/3/2020 14:47 > > > > > > 12:58:06 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > No access at night on this site due private property / ETA 7:00 AM > > > > > > > > INC416715 > > > > > > HDO272 > > > > > > MARTISSANT_2A_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 8/3/2020 15:47 > > > > > > 11:58:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is infformed, but they cannot reach the site due access issue. > > > > > > > > INC416726 > > > > > > HDC159 > > > > > > POINTE_ DES_ MANGLES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 16:06 > > > > > > 11:39:06 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken reported by TP. More update is waiting from them. > > > > > > > > INC416655 > > > > > > HAIDO015 > > > > > > MORNE_DELIVRANS > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > A > > > > > > O&M_Fuel > > > > > > 8/3/2020 16:48 > > > > > > 10:57:06 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDO557 > > > > > > > > INC416655 > > > > > > HAIDO218 > > > > > > MARIANI_1 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > A > > > > > > O&M_Fuel > > > > > > 8/3/2020 16:48 > > > > > > 10:57:06 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDO557 > > > > > > > > INC416655 > > > > > > HAIDO283 > > > > > > MARIANI_12 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > O&M_Fuel > > > > > > 8/3/2020 16:48 > > > > > > 10:57:06 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDO557 > > > > > > > > INC416655 > > > > > > HAIDO154 > > > > > > ROUTES_DES_RAILS > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 8/3/2020 16:48 > > > > > > 10:57:06 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDO557 > > > > > > > > INC416655 > > > > > > HAIDO562 > > > > > > RUELLE_JUSTE_MARIANI > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M_Fuel > > > > > > 8/3/2020 16:48 > > > > > > 10:57:06 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDO557 > > > > > > > > INC416764 > > > > > > HDN153 > > > > > > BOMBARDOPOLIS > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 17:50 > > > > > > 9:55:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Site will be restored with commercial power > > > > > > > > INC416769 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 8/3/2020 18:26 > > > > > > 9:19:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:00 AM > > > > > > > > INC416782 > > > > > > HAIDS195 > > > > > > BOYER > > > > > > Sud > > > > > > ZTE > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/3/2020 19:08 > > > > > > 8:37:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Fuel team is informed since 8/4/2020 12:45 AM . ETR to be provided by them > > > > > > > > INC416846 > > > > > > HDO587 > > > > > > DUVERT > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 8/3/2020 20:29 > > > > > > 7:16:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is infformed, ETR expired, new ETR not provided yet > > > > > > > > INC416848 > > > > > > HAIDS254 > > > > > > TAUREAU > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 8/3/2020 21:11 > > > > > > 6:34:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > According to site area isn't safe at night , ETA 8/4/2020 7:30 AM > > > > > > > > INC416905 > > > > > > HAIGA138 > > > > > > KFOU_DEZOMO_DAME MARIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 8/3/2020 21:40 > > > > > > 6:05:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Portable genset out of fuel , ETR to be provided by TP > > > > > > > > INC416907 > > > > > > HDO616 > > > > > > VILLAGE_LA_PAIX_LASALINE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 8/3/2020 21:50 > > > > > > 5:55:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:00 AM > > > > > > > > INC416907 > > > > > > HDO536 > > > > > > WHARF_JEREMIE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 8/3/2020 21:50 > > > > > > 5:55:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO616 > > > > > > > > INC416862 > > > > > > HDO214 > > > > > > BICENTENAIRE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 8/3/2020 22:09 > > > > > > 5:36:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:30 AM > > > > > > > > INC416920 > > > > > > HDS326 > > > > > > DENOYE_GRANDOU > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/3/2020 22:28 > > > > > > 5:17:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar site , will be restored with sunrise > > > > > > > > INC416868 > > > > > > HDC247 > > > > > > COUPE_A_LINDE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 22:30 > > > > > > 5:15:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:15 am. > > > > > > > > INC416782 > > > > > > HAIDS194 > > > > > > MARTIN > > > > > > Sud > > > > > > ZTE > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 22:37 > > > > > > 5:08:06 > > > > > > Dependent > > > > > > Affected by Fuel issue at the main site > > > > > > Affected by HDS195 > > > > > > > > INC416875 > > > > > > HDC280 > > > > > > PONT_VINCENT > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 8/3/2020 23:06 > > > > > > 4:39:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am. > > > > > > > > INC416875 > > > > > > HDC331 > > > > > > DAMIER JESSE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 23:06 > > > > > > 4:39:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC280 > > > > > > > > INC416876 > > > > > > HDN300 > > > > > > NAN GAMMEL > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 23:06 > > > > > > 4:39:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed; ETA 3:30 am. > > > > > > > > INC416922 > > > > > > HDC224 > > > > > > LA_CHAPELLE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 23:26 > > > > > > 4:19:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 6:10 am. > > > > > > > > INC416922 > > > > > > HDC313 > > > > > > HABITATION_BOSSOU > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/3/2020 23:26 > > > > > > 4:19:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC224 > > > > > > > > INC416930 > > > > > > HDN240 > > > > > > RANQUITE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 1:00 > > > > > > 2:45:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed; ETA 5:10 am. > > > > > > > > INC415727 > > > > > > HDS315 > > > > > > NAN MAGRE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 1:16 > > > > > > 2:29:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed. Site will be back on air when the batteries get charged with solar energy > > > > > > > > INC416897 > > > > > > HAIDO256 > > > > > > BIZOTON_53_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been informed. ETA not provided yet > > > > > > > > INC416898 > > > > > > HDN227 > > > > > > MORNE_JOSUE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed; ETA not available yet. > > > > > > > > INC416898 > > > > > > HDN280 > > > > > > BAS_QUARTIER > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN227 > > > > > > > > INC416898 > > > > > > HDN209 > > > > > > PORT_MARGOT > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN227 > > > > > > > > INC416898 > > > > > > HDN295 > > > > > > NAN_NOVION > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN227 > > > > > > > > INC416930 > > > > > > HDN240 > > > > > > RANQUITE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 1:00 > > > > > > 2:45:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed; ETA 5:10 am. > > > > > > > > INC415727 > > > > > > HDS315 > > > > > > NAN MAGRE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 1:16 > > > > > > 2:29:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed. Site will be back on air when the batteries get charged with solar energy > > > > > > > > INC416897 > > > > > > HAIDO256 > > > > > > BIZOTON_53_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been informed. ETA not provided yet > > > > > > > > INC416898 > > > > > > HDN227 > > > > > > MORNE_JOSUE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed; ETA not available yet. > > > > > > > > INC416898 > > > > > > HDN280 > > > > > > BAS_QUARTIER > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN227 > > > > > > > > INC416898 > > > > > > HDN209 > > > > > > PORT_MARGOT > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN227 > > > > > > > > INC416898 > > > > > > HDN295 > > > > > > NAN_NOVION > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 8/4/2020 2:42 > > > > > > 1:03:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN227 > > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Assigned Group > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Investigation is ongoing, need to reassess the fuel sensor. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked at HDO211, which investigations are ongoing. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC401228 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 4-Jul-20 > > > > > > Security_Access > > > > > > More theft after security locks were fabricated for the Epower. Halted again for a more detailed review > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 7-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405127 > > > > > > HGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405942 > > > > > > HDO251 > > > > > > FONTAMARA_ 35 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 13-Jul-20 > > > > > > Security_Access > > > > > > Team can't reach the site. Access is blocked by bandits. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC412734 > > > > > > HDO535 > > > > > > RUE_ST_MARTIN_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 26-Jul-20 > > > > > > Digicel > > > > > > The antenna broke due to the strong wind, follow up is ongoing. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > INC414466 > > > > > > HDC322 > > > > > > TERRE_BLANCHE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 30-Jul-20 > > > > > > Security_Access > > > > > > Site has been sabotaged. Site is halted until further notice > > > > > > Security > > > > > > No ETR yet > > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > > -- > > Powertt mailing list > > Powertt at tpmanagementsa.com > > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > > -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 02:29:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 08:29:30 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 11 11 12 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 9 0 0 32 ZTE 11 9 4 0 11 Huawei 12 12 12 0 12 Network 50 30 16 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 5 0 6 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 402:29:20 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 381:34:20 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 323:18:20 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 307:54:20 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 299:22:20 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 298:10:20 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 222:08:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 222:08:20 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 197:39:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 191:50:20 Power Generator Failure (Engine broken) A new genset will be installed. Next update to share once available. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 106:38:20 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 105:18:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 100:58:20 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 93:40:20 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 90:58:20 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 90:58:20 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 85:23:20 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 54:22:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 54:22:20 Dependent Affected by the power issue at the main site Affected by HDN111 INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 46:22:20 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 38:22:20 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 38:00:20 Transmission Transmission (RAU failure) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 34:04:20 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 24:18:20 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 16:26:20 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 15:26:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 13:41:20 Transmission Transmission (Indeterminate) No access at night on this site due private property / ETA 7:00 AM INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 12:41:20 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due access issue. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 12:22:20 Power Generator Failure (Engine broken) Engine broken reported by TP. More update is waiting from them. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 11:40:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 11:40:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 11:40:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 11:40:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 11:40:20 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 10:38:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 10:02:20 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416782 HAIDS195 BOYER Sud ZTE 2G C Talkpool 8/3/2020 19:08 9:20:20 Power Power Failure (Indeterminate) Fuel team is informed since 8/4/2020 12:45 AM . ETR to be provided by them INC416846 HDO587 DUVERT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 20:29 7:59:20 Power Generator failure (Indeterminate) Team is infformed, ETR expired, new ETR not provided yet INC416848 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/3/2020 21:11 7:17:20 Power Power Failure (Indeterminate) According to site area isn't safe at night , ETA 8/4/2020 7:30 AM INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 6:48:20 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 6:38:20 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 6:38:20 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 6:19:20 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 7:30 AM INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 6:00:20 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 8/3/2020 22:30 5:58:20 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:15 am. INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 5:51:20 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 5:22:20 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 5:22:20 Dependent Affected by the power issue at the main site Affected by HDC280 INC416876 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/3/2020 23:06 5:22:20 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am. INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 5:02:20 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 6:10 am. INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 5:02:20 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 3:28:20 Power Power Failure (Indeterminate) Team has been informed; ETA 5:10 am. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 3:12:20 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416897 HAIDO256 BIZOTON_53_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 2:42 1:46:20 Power Generator failure (Indeterminate) Team is infformed, but they cannot reach the site due unsafe area. ETA: 6:30 AM INC416943 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE #N/A Talkpool 8/4/2020 2:58 1:30:20 Power Generator failure (Indeterminate) Team has been informed. ETA : 5:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 04:29:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 10:29:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1253:02:36 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1127:05:36 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 357:01:36 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 257:08:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 257:05:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 212:43:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 206:50:36 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 183:30:36 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 147:22:36 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 147:14:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 134:33:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 128:58:36 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 125:26:36 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 105:08:36 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 90:36:36 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 72:21:36 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 69:57:36 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 65:01:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 64:00:36 Transmission Transmission (Indeterminate) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 61:45:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 59:18:36 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 26:18:36 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 24:48:36 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 22:22:36 RBS RBS Fault (Indeterminate) Area blocked by people in the area, Team cannot reach the site INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 19:22:36 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 19:02:36 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 16:22:36 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 12:14:36 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416799 HDS247 LOMOND Nippes Ericsson D Talkpool 8/3/2020 20:32 9:56:36 Power Generator failure (Indeterminate) Team has been informed , ETA 6:30 AM INC416878 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 8/3/2020 23:14 7:14:36 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7 AM INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 6:25:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 05:22:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 11:22:06 +0000 Subject: [Rantt] NOC SITES REPORT updated for this August 04th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 04th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 405:15:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 384:20:19 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 326:04:19 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 310:40:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 302:08:19 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 300:56:19 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 224:54:19 Power Power Failure (Indeterminate) A team was on site to install a new genset. ETR not available yet. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 224:54:19 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 200:25:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 194:36:19 Power Generator Failure (Engine broken) New Genset installation is scheduled for this morning. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 109:24:19 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 108:04:19 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 103:44:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 96:26:19 Transmission Transmission (Indeterminate) Digicel TX team and Talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 93:44:19 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 93:44:19 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 88:09:19 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 57:08:19 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 57:08:19 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 49:08:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 49:08:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 49:08:19 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 41:08:19 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 40:46:19 Transmission Transmission (RAU failure) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 36:50:19 Power Generator failure (Indeterminate) ELETEK board faulty reported by team, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 27:04:19 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 19:12:19 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA not available yet. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 13:02 18:12:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/03/2020 at 6h57 PM. ETR expired, new ETR not provided yet INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 16:27:19 Transmission Transmission (Indeterminate) No access at night on this site due private property / ETA 7:30 AM INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 15:27:19 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due access issue. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 15:08:19 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 14:26:19 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A O&M_Fuel 8/3/2020 16:48 14:26:19 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M_Fuel 8/3/2020 16:48 14:26:19 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 8/3/2020 16:48 14:26:19 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 8/3/2020 16:48 14:26:19 Dependent Affected by the fuel issue at the main site Affected by HDO557 INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 13:24:19 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 12:48:19 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 12:06:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM . ETR to be provided by them INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 19:54 11:20:19 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 19:54 11:20:19 Dependent Affected by the power issue at the main site Affected by HDC318 INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 9:34:19 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR 7:30 AM INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 9:24:19 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:20 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 9:24:19 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 9:05:19 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:30 AM INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 8:46:19 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 8/3/2020 22:30 8:44:19 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:15 am. INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 8:37:19 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 8:08:19 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 8:08:19 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 7:48:19 Power Power Failure (Indeterminate) Claiming unsafe area. ETA 6:10 am expired. New update is expected from TP. INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 7:48:19 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 6:14:19 Power Power Failure (Indeterminate) Team is working on site. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 5:58:19 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416897 HAIDO256 BIZOTON_53_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 2:42 4:32:19 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:30 AM INC416943 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 2:58 4:16:19 Power Generator failure (Indeterminate) Team is waiting for access. INC416948 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/4/2020 4:20 2:54:19 Power Generator failure (Indeterminate) Team has been informed. ETR expired, new ETR not provided yet INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 2:34:19 Power Power Failure (Indeterminate) Team has been informed , ETA 8:00 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 2:34:19 Dependent Affected by the power issue at the main site Affected HGA031 INC416954 HDC332 TI FOND Centre Ericsson D Talkpool 8/4/2020 6:06 1:08:19 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416955 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 8/4/2020 6:19 0:55:19 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am. INC416955 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 8/4/2020 6:19 0:55:19 Dependent Affected by the power issue at the main site Affected by HDN016 INC416955 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 0:55:19 Dependent Affected by the power issue at the main site Affected by HDN016 INC416955 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 0:55:19 Dependent Affected by the power issue at the main site Affected by HDN016 INC417019 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 6:30 0:44:19 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC417028 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/4/2020 6:58 0:16:19 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1253:48:19 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1127:51:19 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 357:47:19 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 257:54:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 257:51:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 213:29:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 207:36:19 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 184:16:19 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 148:08:19 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 148:00:19 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 135:19:19 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 129:44:19 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 126:12:19 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 105:54:19 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 91:22:19 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 73:07:19 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 70:43:19 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 65:47:19 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 64:46:19 Transmission Transmission (Indeterminate) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 62:31:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G D Talkpool 8/1/2020 19:10 60:04:19 RBS RBS Fault (DXU failure) Faulty DXU-23 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 27:04:19 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416471 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 5:40 25:34:19 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available. ETR cannot be provided INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 23:08:19 RBS RBS Fault (Indeterminate) Area blocked by people in the area, Team cannot reach the site INC415785 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/3/2020 11:06 20:08:19 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 19:48:19 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416665 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/3/2020 14:06 17:08:19 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 13:00:19 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416799 HDS247 LOMOND Nippes Ericsson D Talkpool 8/3/2020 20:32 10:42:19 Power Generator failure (Indeterminate) Team is waiting for access INC416878 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 8/3/2020 23:14 8:00:19 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7 AM INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 7:11:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416811 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 8/3/2020 17:22 8/3/2020 19:57 2:35:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then the genset has been restarted by TP Power team INC416645 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/3/2020 12:06 8/3/2020 14:57 2:51:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Fault cleared by itself INC416198 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 8/2/2020 16:32 8/2/2020 20:21 3:49:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then the genset has been restarted by TP Power team INC416674 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 8/3/2020 14:18 8/3/2020 20:46 6:28:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU Failure Need to be justified Cold restart made on the MMU INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/1/2020 15:54 8/3/2020 21:00 53:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified Site restored after performing a soft reload INC416849 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/3/2020 20:53 8/3/2020 21:23 0:30:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty OK Team added 7 gal fuel on portable genset/restart INC416849 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/3/2020 20:53 8/3/2020 21:23 0:30:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS277 Cascaded Back on air with the main site INC416770 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 8/3/2020 18:36 8/3/2020 21:53 3:17:00 4:00:00 Compliant Power Affected by Fuel issue at the main site Radiator dirty OK Radiator refreshed , 1.5gal of coolant , 1/2gal of oil added INC416162 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 8/2/2020 16:36 8/3/2020 20:42 28:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC416873 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Digicel 8/3/2020 20:32 8/4/2020 0:50 4:18:00 4:00:00 Not Compliant Transmission Affected by planned work Link Upgrading Cascaded Back on air once PW done INC416873 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Digicel 8/3/2020 20:32 8/4/2020 1:57 5:25:00 4:00:00 Not Compliant Transmission Affected by planned work Link Upgrading Cascaded Back on air once PW done INC416873 HGA035 CADIAC Nippes Ericsson 2G D Digicel 8/3/2020 20:32 8/4/2020 2:12 5:40:00 4:00:00 Not Compliant Transmission Affected by planned work Link Upgrading Cascaded Back on air once PW done INC416873 HGA036 BANDACHITA Nippes Ericsson 2G D Digicel 8/3/2020 20:32 8/4/2020 2:12 5:40:00 4:00:00 Not Compliant Transmission Affected by planned work Link Upgrading Cascaded Back on air once PW done INC416848 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/3/2020 21:11 8/4/2020 5:42 8:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC416828 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 18:18 8/3/2020 20:47 2:29:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp. due to Sensor plug was disconnected OK Disconnected the plug of the AC and reconnected it INC416779 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 19:43 8/3/2020 21:42 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side INC416779 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 19:43 8/3/2020 21:42 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Back up with the main site INC416557 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/3/2020 11:04 8/4/2020 0:24 13:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Generator out of fuel Fuel Delivery Delay Team restart the genset after refueling INC416796 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 20:16 8/3/2020 23:29 3:13:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to loose contact on starter battery Need to be justified Restart with another battery INC416742 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 16:45 8/4/2020 0:45 8:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from talkpool side INC416742 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/3/2020 16:45 8/4/2020 0:45 8:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back up with the main site INC416841 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/3/2020 19:47 8/4/2020 0:25 4:38:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm displayed due to faulty battery Need to be justified Team added 8 gal of water distiller INC416846 HDO587 DUVERT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 20:29 8/4/2020 6:03 9:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp / Water consumption Need to be justified 1 gal coolant added and restart INC416950 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 5:20 8/4/2020 6:22 1:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side INC416538 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 8/3/2020 11:32 8/3/2020 20:15 8:43:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW frozen Need to be justified Power reset performed on the DUW INC416721 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 8/3/2020 16:02 8/3/2020 20:30 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC416750 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 8/3/2020 17:03 8/3/2020 23:00 5:57:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Indeterminate Need to be justified 1/2 gallon of oil added; and genset has been restarted. INC416839 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 19:38 8/3/2020 23:22 3:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC416839 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 19:38 8/3/2020 23:22 3:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN114 Cascaded Site is back in service once issue solved at HDN114 INC416906 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 8/3/2020 21:38 8/3/2020 23:23 1:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC416794 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/3/2020 20:16 8/3/2020 23:27 3:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Generator failed OK Cabinet breakers ZTE have been reset. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 06:33:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 12:33:16 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 11 12 13 26 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 10 0 0 40 ZTE 13 11 5 0 13 Huawei 9 9 9 0 9 Network 56 30 14 0 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 5 0 6 17 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 406:33:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 385:38:32 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 327:22:32 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 311:58:32 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 303:26:32 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 302:14:32 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 226:12:32 Power Power Failure (Indeterminate) Ateam was on site to install a new genset.ETR not available yet. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 226:12:32 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 201:43:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 195:54:32 Power Generator Failure (Engine broken) New Genset installation is scheduled for this morning. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 110:42:32 RBS RBS Fault (Indeterminate) DUW Faulty, follow up is ongoing. ETR to be provided. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 109:22:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 105:02:32 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 97:44:32 Transmission Transmission (Indeterminate) Digicel TX team and talkpool TX team are still investigate for the issue. More update will be share once available. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 95:02:32 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 95:02:32 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 89:27:32 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 58:26:32 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 58:26:32 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 50:26:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 50:26:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 50:26:32 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 42:26:32 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 42:04:32 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 38:08:32 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 28:22:32 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 20:30:32 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 19:30:32 Power Generator failure (Indeterminate) After refueling site remain down, Power team is informed, ETA to be provided INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 16:45:32 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due access issue. ETA: 8:15AM INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 16:26:32 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 8/3/2020 16:48 15:44:32 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 8/3/2020 16:48 15:44:32 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 8/3/2020 16:48 15:44:32 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 16:48 15:44:32 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 16:48 15:44:32 Dependent Affected by the power issue at the main site Affected by HDO557 INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/3/2020 17:50 14:42:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 14:06:32 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 7:00 AM, expired, waiting for new update. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 13:24:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 19:54 12:38:32 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 10:42:32 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 8:15 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 10:42:32 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 10:23:32 Power Generator failure (Indeterminate) Team is checking the E-Power key first, New ETA is expected. INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 10:04:32 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 8/3/2020 22:30 10:02:32 Power Power Failure (Indeterminate) Site suspected for fuel waiting for Confirmation by TP. INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 9:55:32 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 9:26:32 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. Claiming unsafe area. ETA 7:30 am is expired, waiting For New ETA. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 9:26:32 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 9:06:32 Power Power Failure (Indeterminate) Team is working on site. INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 9:06:32 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 7:32:32 Power Power Failure (Indeterminate) Team is working on site. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 7:16:32 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416897 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/4/2020 2:42 5:50:32 Power Generator failure (Indeterminate) Team is working on site INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 3:52:32 Power Power Failure (Indeterminate) Team has been informed. ETA 8:15 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 3:52:32 Dependent Affected by the power issue at the main site Affected HGA031 INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 6:06 2:26:32 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416955 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 8/4/2020 6:19 2:13:32 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am is expired New ETA 08:30 AM. INC416955 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 8/4/2020 6:19 2:13:32 Dependent Affected by the power issue at the main site Affected by HDN016 INC416955 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 2:13:32 Dependent Affected by the power issue at the main site Affected by HDN016 INC416955 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 2:13:32 Dependent Affected by the power issue at the main site Affected by HDN016 INC417019 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 6:30 2:02:32 Power Power Failure (Indeterminate) Team has been informed; ETA 09:30 AM. INC417033 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 7:30 1:02:32 Power Power Failure (Indeterminate) Team has been informed; ETA 09:50 AM. INC416966 HDN245 BAS_LIMBE Nord Ericsson 3G B Talkpool 8/4/2020 7:52 0:40:32 Transmission Transmission (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 07:43:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 13:43:07 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 9 9 13 24 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 3 0 0 32 ZTE 14 11 4 0 14 Huawei 9 9 9 0 9 Network 54 23 13 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 3 19 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 407:41:55 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 386:46:55 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 328:30:55 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 313:06:55 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 304:34:55 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 303:22:55 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 227:20:55 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 227:20:55 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 202:51:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 197:02:55 Power Generator Failure (Engine broken) New Genset installation is scheduled for this morning. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 106:10:55 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 96:10:55 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 90:35:55 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 59:34:55 Dependent Affected by the power issue at the main site Affected by HDN111 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/2/2020 6:06 51:34:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 51:34:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/2/2020 6:06 51:34:55 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 43:34:55 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 43:12:55 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 39:16:55 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 29:30:55 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 21:38:55 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 20:38:55 Power Generator failure (Indeterminate) After refueling site remain down, Power team is informed, ETA: 9:30AM INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 17:53:55 Power Generator failure (Indeterminate) Team is working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 17:34:55 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 8/3/2020 16:48 16:52:55 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 8/3/2020 16:48 16:52:55 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 8/3/2020 16:48 16:52:55 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 16:48 16:52:55 Dependent Affected by the power issue at the main site Affected by HDO557 INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 16:48 16:52:55 Dependent Affected by the power issue at the main site Affected by HDO557 INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 15:14:55 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 14:32:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 11:50:55 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due unsafe area. ETA: 8:15 AM, expired, new ETA: 9:30AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 11:50:55 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 11:31:55 Power Generator failure (Indeterminate) Team is working on site INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 11:12:55 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 11:10:55 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 11:03:55 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 10:34:55 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 10:14:55 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 8:40:55 Power Power Failure (Indeterminate) Talkpool breakdown the genset. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 8:24:55 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 5:00:55 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA: 10h00 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 5:00:55 Dependent Affected by the power issue at the main site Affected HGA031 INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 6:06 3:34:55 Power Power Failure (Solar System failure) Solar system failed. Site will get back once the batteries are fully charged to support the whole site load. INC416955 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 8/4/2020 6:19 3:21:55 Power Power Failure (Indeterminate) Team is on site. INC416955 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 8/4/2020 6:19 3:21:55 Dependent Affected by the power issue at the main site Affected by HDN016 INC416955 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 3:21:55 Dependent Affected by the power issue at the main site Affected by HDN016 INC416955 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 3:21:55 Dependent Affected by the power issue at the main site Affected by HDN016 INC416969 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/4/2020 8:08 1:32:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC416969 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/4/2020 8:08 1:32:55 Dependent Affected by the power issue at the main site Affected HDS277 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 1:14:55 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 1:14:55 Dependent Affected by the power issue at the main site Affected by HDN224 INC417045 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 8/4/2020 8:46 0:54:55 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC417045 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 8/4/2020 8:46 0:54:55 Dependent Affected by the power issue at the main site Affected by HDN251 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 07:50:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 13:50:57 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC417047 HAIDS123 RTE DE TORBECK Sud ZTE B Talkpool 8/4/2020 8:59 0:51:35 Power Power Failure (Indeterminate) Team is on site for corrective action Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 08:25:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 14:25:24 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1256:58:19 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1131:01:19 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 360:57:19 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 261:04:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 261:01:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 216:39:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 210:46:19 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 187:26:19 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 151:18:19 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 151:10:19 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 138:29:19 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 132:54:19 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 129:22:19 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 109:04:19 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 94:32:19 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 76:17:19 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 73:53:19 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 68:57:19 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 65:41:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 63:14:19 RBS RBS Fault (Indeterminate) Update is still expected from Talkpool INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 30:14:19 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 26:18:19 RBS RBS Fault (Indeterminate) Area blocked by people in the area, Team cannot reach the site INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 22:58:19 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 16:10:19 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 10:21:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417032 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/4/2020 7:30 2:54:19 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Tue Aug 4 08:50:36 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Tue, 4 Aug 2020 14:50:36 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Hello Team, Can we please have an update for this customer. We're still receiving lot of complaints. We would appreciate your kind feedback on this. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Sasoun Deronis Sent: Monday, August 3, 2020 7:10 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; David Cielo Vielot ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Haiti Noc ; HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery ; Magdala Jean Casseus Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi David/ Jithin, Can you share update for this ICT customer. Thank you for your reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Magdala Jean Casseus > Sent: Monday, August 3, 2020 6:23 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Team, Any update please? Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, July 31, 2020 11:12 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus > Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery >; Haiti Noc > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image003.png at 01D66A4D.1188C390] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 1608 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 18355 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 09:44:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 15:44:07 +0000 Subject: [Rantt] Recall: NOC hourly report at 11:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 11:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Aug 4 09:43:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 15:43:50 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 11 17 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 5 3 0 0 5 Huawei 13 13 11 0 13 Network 50 25 11 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 409:41:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 388:46:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 330:30:10 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 315:06:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 306:34:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 305:22:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 204:51:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 199:02:10 Power Generator Failure (Engine broken) Talkpool is not able to provide update. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 113:50:10 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 112:30:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 108:10:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 100:52:10 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 98:10:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 98:10:10 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 92:35:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 61:34:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 61:34:10 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 53:34:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 45:34:10 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 45:12:10 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 41:16:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 31:30:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 23:38:10 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 19:53:10 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 19:34:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 17:14:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 16:32:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Power Generator failure (Indeterminate) Team is still working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/3/2020 22:09 13:31:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/04/2020 at 10h00 AM. ETR to be provided INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 13:12:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 13:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 13:03:10 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 12:34:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 12:34:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 10:40:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 10:24:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 7:00:10 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA updated: 11h30 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 7:00:10 Dependent Affected by the power issue at the main site Affected HGA031 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 3:14:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:15 PM INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 3:14:10 Dependent Affected by the power issue at the main site Affected by HDn224 INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 2:26:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:20 PM INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 1:42:10 Power Power Failure (Indeterminate) Due to troubleshooting performing at HDS245. The intervention will be delayed. New ETA updated: 01h00 PM INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 1:34:10 Power Generator failure (Indeterminate) Team is informed, ETA: 11:45AM INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 1:30:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 1:12:10 Power Power Failure (Indeterminate) Team has been informed; ETA not yet available. INC417120 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:34 1:06:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417120 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/4/2020 10:34 1:06:10 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 09:45:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 15:45:20 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 11 17 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 5 3 0 0 5 Huawei 13 13 11 0 13 Network 50 25 11 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 409:41:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 388:46:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 330:30:10 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 315:06:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 306:34:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 305:22:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 204:51:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 199:02:10 Power Generator Failure (Engine broken) Talkpool is not able to provide update. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 113:50:10 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 112:30:10 RBS RBS Fault (Indeterminate) Both power and TX team have been dispatched to check this site. Update is pending from them INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 108:10:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 100:52:10 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 98:10:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 98:10:10 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 92:35:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 61:34:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 61:34:10 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 53:34:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 45:34:10 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 45:12:10 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 41:16:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 31:30:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 23:38:10 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 19:53:10 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 19:34:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 17:14:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 16:32:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Power Generator failure (Indeterminate) Team is still working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/3/2020 22:09 13:31:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/04/2020 at 10h00 AM. ETR to be provided INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 13:12:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 13:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 13:03:10 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 12:34:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 12:34:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 10:40:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 10:24:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 7:00:10 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA updated: 11h30 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 7:00:10 Dependent Affected by the power issue at the main site Affected HGA031 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 3:14:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:15 PM INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 3:14:10 Dependent Affected by the power issue at the main site Affected by HDn224 INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 2:26:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:20 PM INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 1:42:10 Power Power Failure (Indeterminate) Due to troubleshooting performing at HDS245. The intervention will be delayed. New ETA updated: 01h00 PM INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 1:34:10 Power Generator failure (Indeterminate) Team is informed, ETA: 11:45AM INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 1:30:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 1:12:10 Power Power Failure (Indeterminate) Team has been informed; ETA not yet available. INC417120 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:34 1:06:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417120 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/4/2020 10:34 1:06:10 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Aug 4 10:00:24 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 4 Aug 2020 16:00:24 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Please assign to Digicel to follow up for access * HDC340 - Waiting for genset approval from Digicel * HDS033 - Waiting for genset approval from Digicel * HDC033 - Newly installed genset gives abnormalities on its running, team is waiting for spares to make troubleshooting * HDN303 - Waiting for genset approval from Digicel * HDN150 - Running on Commercial power, fuel is requested for running the genset * HDN111 - Assessment report submitted, Waiting for genset approval from Digicel * HDO616 - No power issue found, Tx team is working on site * HGA031 - Team is working on site * HDS270 - Restored * HDO692 - Team waiting for access * HDS276 - TEA 2:30pm * HDO403- ETA 1pm * HDO511 - ETA 1pm Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66A55.0F624070] From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Tuesday, August 4, 2020 11:44 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 11 17 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 5 3 0 0 5 Huawei 13 13 11 0 13 Network 50 25 11 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 409:41:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 388:46:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 330:30:10 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 315:06:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 306:34:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 305:22:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 204:51:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 199:02:10 Power Generator Failure (Engine broken) Talkpool is not able to provide update. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 113:50:10 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 112:30:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 108:10:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 100:52:10 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 98:10:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 98:10:10 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 92:35:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 61:34:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 61:34:10 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 53:34:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 45:34:10 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 45:12:10 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 41:16:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 31:30:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 23:38:10 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 19:53:10 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 19:34:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 17:14:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 16:32:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Power Generator failure (Indeterminate) Team is still working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/3/2020 22:09 13:31:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/04/2020 at 10h00 AM. ETR to be provided INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 13:12:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 13:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 13:03:10 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 12:34:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 12:34:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 10:40:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 10:24:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 7:00:10 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA updated: 11h30 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 7:00:10 Dependent Affected by the power issue at the main site Affected HGA031 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 3:14:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:15 PM INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 3:14:10 Dependent Affected by the power issue at the main site Affected by HDn224 INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 2:26:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:20 PM INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 1:42:10 Power Power Failure (Indeterminate) Due to troubleshooting performing at HDS245. The intervention will be delayed. New ETA updated: 01h00 PM INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 1:34:10 Power Generator failure (Indeterminate) Team is informed, ETA: 11:45AM INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 1:30:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 1:12:10 Power Power Failure (Indeterminate) Team has been informed; ETA not yet available. INC417120 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:34 1:06:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417120 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/4/2020 10:34 1:06:10 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Sasoun.Deronis at digicelgroup.com Tue Aug 4 10:11:47 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Tue, 4 Aug 2020 16:11:47 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM - HDN150 (UPDATE) Message-ID: Hi Nikhil, As already discussed. You need to send a team to visit HDN150. Power commercial is available on site we need to check what's wrong there. Thank you for your feedback regarding the outcome of your team. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Nikhil Govind Sent: Tuesday, August 4, 2020 12:00 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello NOC, Please see the updated comments - * HDO538 - Please assign to Digicel to follow up for access * HDC340 - Waiting for genset approval from Digicel * HDS033 - Waiting for genset approval from Digicel * HDC033 - Newly installed genset gives abnormalities on its running, team is waiting for spares to make troubleshooting * HDN303 - Waiting for genset approval from Digicel * HDN150 - Running on Commercial power, fuel is requested for running the genset * HDN111 - Assessment report submitted, Waiting for genset approval from Digicel * HDO616 - No power issue found, Tx team is working on site * HGA031 - Team is working on site * HDS270 - Restored * HDO692 - Team waiting for access * HDS276 - TEA 2:30pm * HDO403- ETA 1pm * HDO511 - ETA 1pm Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66A58.6920EC80] From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Tuesday, August 4, 2020 11:44 AM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 11 17 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 5 3 0 0 5 Huawei 13 13 11 0 13 Network 50 25 11 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 409:41:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 388:46:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 330:30:10 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 315:06:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 306:34:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 305:22:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 204:51:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 199:02:10 Power Generator Failure (Engine broken) Talkpool is not able to provide update. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 113:50:10 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 112:30:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 108:10:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 100:52:10 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 98:10:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 98:10:10 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 92:35:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 61:34:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 61:34:10 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 53:34:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 45:34:10 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 45:12:10 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 41:16:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 31:30:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 23:38:10 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 19:53:10 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 19:34:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 17:14:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 16:32:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Power Generator failure (Indeterminate) Team is still working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/3/2020 22:09 13:31:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/04/2020 at 10h00 AM. ETR to be provided INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 13:12:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 13:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 13:03:10 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 12:34:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 12:34:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 10:40:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 10:24:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 7:00:10 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA updated: 11h30 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 7:00:10 Dependent Affected by the power issue at the main site Affected HGA031 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 3:14:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:15 PM INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 3:14:10 Dependent Affected by the power issue at the main site Affected by HDn224 INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 2:26:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:20 PM INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 1:42:10 Power Power Failure (Indeterminate) Due to troubleshooting performing at HDS245. The intervention will be delayed. New ETA updated: 01h00 PM INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 1:34:10 Power Generator failure (Indeterminate) Team is informed, ETA: 11:45AM INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 1:30:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 1:12:10 Power Power Failure (Indeterminate) Team has been informed; ETA not yet available. INC417120 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:34 1:06:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417120 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/4/2020 10:34 1:06:10 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From JeanArleffIsrael.Chery at digicelgroup.com Tue Aug 4 10:12:52 2020 From: JeanArleffIsrael.Chery at digicelgroup.com (Jean Arleff Israel Chery) Date: Tue, 4 Aug 2020 16:12:52 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM - HDN150 (UPDATE) In-Reply-To: References: Message-ID: Adding Jithin too. From: Sasoun Deronis Sent: Tuesday, August 4, 2020 12:12 PM To: Nikhil Govind; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: RE: NOC hourly report at 11:00 AM - HDN150 (UPDATE) Hi Nikhil, As already discussed. You need to send a team to visit HDN150. Power commercial is available on site we need to check what?s wrong there. Thank you for your feedback regarding the outcome of your team. Regards, Sasoun Deronis [cid:image001.jpg at 01D66A58.6920EC80] From: Nikhil Govind Sent: Tuesday, August 4, 2020 12:00 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello NOC, Please see the updated comments ? * HDO538 ? Please assign to Digicel to follow up for access * HDC340 ? Waiting for genset approval from Digicel * HDS033 - Waiting for genset approval from Digicel * HDC033 ? Newly installed genset gives abnormalities on its running, team is waiting for spares to make troubleshooting * HDN303 - Waiting for genset approval from Digicel * HDN150 ? Running on Commercial power, fuel is requested for running the genset * HDN111 ? Assessment report submitted, Waiting for genset approval from Digicel * HDO616 ? No power issue found, Tx team is working on site * HGA031 ? Team is working on site * HDS270 ? Restored * HDO692 ? Team waiting for access * HDS276 ? TEA 2:30pm * HDO403- ETA 1pm * HDO511 ? ETA 1pm Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66A58.6920EC80] From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Tuesday, August 4, 2020 11:44 AM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 11 17 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 5 3 0 0 5 Huawei 13 13 11 0 13 Network 50 25 11 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 409:41:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 388:46:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 330:30:10 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 315:06:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 306:34:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 305:22:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 204:51:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 199:02:10 Power Generator Failure (Engine broken) Talkpool is not able to provide update. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 113:50:10 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 112:30:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 108:10:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 100:52:10 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 98:10:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 98:10:10 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 92:35:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 61:34:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 61:34:10 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 53:34:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 45:34:10 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 45:12:10 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 41:16:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 31:30:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 23:38:10 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 19:53:10 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 19:34:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 17:14:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 16:32:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Power Generator failure (Indeterminate) Team is still working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/3/2020 22:09 13:31:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/04/2020 at 10h00 AM. ETR to be provided INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 13:12:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 13:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 13:03:10 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 12:34:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 12:34:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 10:40:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 10:24:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 7:00:10 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA updated: 11h30 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 7:00:10 Dependent Affected by the power issue at the main site Affected HGA031 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 3:14:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:15 PM INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 3:14:10 Dependent Affected by the power issue at the main site Affected by HDn224 INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 2:26:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:20 PM INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 1:42:10 Power Power Failure (Indeterminate) Due to troubleshooting performing at HDS245. The intervention will be delayed. New ETA updated: 01h00 PM INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 1:34:10 Power Generator failure (Indeterminate) Team is informed, ETA: 11:45AM INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 1:30:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 1:12:10 Power Power Failure (Indeterminate) Team has been informed; ETA not yet available. INC417120 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:34 1:06:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417120 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/4/2020 10:34 1:06:10 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 68EE873E609F479A929D212B3B85FC34.png Type: image/png Size: 146 bytes Desc: 68EE873E609F479A929D212B3B85FC34.png URL: From nikhil.govind at talkpool.com Tue Aug 4 10:46:09 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 4 Aug 2020 16:46:09 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM - HDN150 (UPDATE) In-Reply-To: References: Message-ID: Hello Sasoun, Team is on the way. Will arrive by 1:30pm. Please arrange access accordingly. Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66A5D.37AC2660] From: Jean Arleff Israel Chery Sent: Tuesday, August 4, 2020 12:13 PM To: Sasoun Deronis ; Nikhil Govind ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Jithin J Singh Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 11:00 AM - HDN150 (UPDATE) Adding Jithin too. From: Sasoun Deronis Sent: Tuesday, August 4, 2020 12:12 PM To: Nikhil Govind; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: RE: NOC hourly report at 11:00 AM - HDN150 (UPDATE) Hi Nikhil, As already discussed. You need to send a team to visit HDN150. Power commercial is available on site we need to check what's wrong there. Thank you for your feedback regarding the outcome of your team. Regards, Sasoun Deronis [cid:image004.jpg at 01D66A5D.37AC2660] From: Nikhil Govind > Sent: Tuesday, August 4, 2020 12:00 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello NOC, Please see the updated comments - * HDO538 - Please assign to Digicel to follow up for access * HDC340 - Waiting for genset approval from Digicel * HDS033 - Waiting for genset approval from Digicel * HDC033 - Newly installed genset gives abnormalities on its running, team is waiting for spares to make troubleshooting * HDN303 - Waiting for genset approval from Digicel * HDN150 - Running on Commercial power, fuel is requested for running the genset * HDN111 - Assessment report submitted, Waiting for genset approval from Digicel * HDO616 - No power issue found, Tx team is working on site * HGA031 - Team is working on site * HDS270 - Restored * HDO692 - Team waiting for access * HDS276 - TEA 2:30pm * HDO403- ETA 1pm * HDO511 - ETA 1pm Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66A5D.37AC2660] From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Tuesday, August 4, 2020 11:44 AM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 11 17 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 5 3 0 0 5 Huawei 13 13 11 0 13 Network 50 25 11 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 13 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 409:41:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 388:46:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 330:30:10 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 315:06:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 306:34:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 305:22:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 229:20:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 204:51:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 199:02:10 Power Generator Failure (Engine broken) Talkpool is not able to provide update. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 113:50:10 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 112:30:10 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 108:10:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 100:52:10 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 98:10:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 98:10:10 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 92:35:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 61:34:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment will be submitted this morning. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 61:34:10 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 53:34:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 45:34:10 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 45:12:10 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 41:16:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, need to be replaced, New update to be shared once available. INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 31:30:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 23:38:10 Transmission Transmission (Indeterminate) No power issue found; Ran TP team support requested. Follow-up is ongoing. ETA 11:15 AM. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 19:53:10 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 19:34:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment will be submitted this morning by TP. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 17:14:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 16:32:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Power Generator failure (Indeterminate) Team is still working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 13:50:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/3/2020 22:09 13:31:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 08/04/2020 at 10h00 AM. ETR to be provided INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 13:12:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 13:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 13:03:10 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 12:34:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 12:34:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 12:14:10 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 10:40:10 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 10:24:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 7:00:10 Power Power Failure (Indeterminate) Due to troubleshooting performed at HDS247. The intervention will be delayed. New ETA updated: 11h30 AM INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 7:00:10 Dependent Affected by the power issue at the main site Affected HGA031 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 3:14:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:15 PM INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 3:14:10 Dependent Affected by the power issue at the main site Affected by HDn224 INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 2:26:10 Power Power Failure (Indeterminate) Team has been informed; ETA 12:20 PM INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 1:53:10 Dependent Affected by the power issue at the main site Affected HDS270 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 1:42:10 Power Power Failure (Indeterminate) Due to troubleshooting performing at HDS245. The intervention will be delayed. New ETA updated: 01h00 PM INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 1:34:10 Power Generator failure (Indeterminate) Team is informed, ETA: 11:45AM INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 1:30:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 1:12:10 Power Power Failure (Indeterminate) Team has been informed; ETA not yet available. INC417120 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:34 1:06:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417120 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 8/4/2020 10:34 1:06:10 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 64635 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 146 bytes Desc: image007.png URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 10:47:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 16:47:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1259:20:09 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1133:23:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 363:19:09 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 263:26:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 263:23:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 219:01:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 213:08:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 189:48:09 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 153:40:09 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 153:32:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 140:51:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 135:16:09 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 131:44:09 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 111:26:09 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 96:54:09 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 78:39:09 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 76:15:09 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 71:19:09 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415765 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G D Digicel 8/1/2020 14:28 70:18:09 Transmission Transmission (Indeterminate) RAU2 X13/17 faulty , spare not yet available , ETR to be provided INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 68:03:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 65:36:09 RBS RBS Fault (Indeterminate) Update is still expected from Talkpool INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 32:36:09 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 25:20:09 RBS RBS Fault (Indeterminate) Commercial power available on site. Both team have been dispatched to check INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 18:32:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 12:43:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 2:49:09 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 2:36:09 RBS RBS Fault (Indeterminate) A team was on the site but remains affected. Feedback still expected from them INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 10:45 2:01:09 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 1:51:09 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 10:48:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 16:48:23 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 PM. ? No sites running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 12:44:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 18:44:23 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello all, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 8 10 25 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 2 0 0 0 2 Huawei 10 10 9 0 10 Network 44 19 9 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 6 10 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 412:41:44 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 391:46:44 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 333:30:44 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 318:06:44 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 309:34:44 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 308:22:44 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 232:20:44 Power Power Failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 232:20:44 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 207:51:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 202:02:44 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 116:50:44 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 115:30:44 RBS RBS Fault (Indeterminate) Both power and TX team dispatched. ETA was 1H30 PM. Further feedback expected from TP team INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 111:10:44 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 103:52:44 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 101:10:44 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 101:10:44 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 95:35:44 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 64:34:44 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment was submitted, waiting For Digicel Approval, ETR to be provided. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 64:34:44 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 56:34:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 48:34:44 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 48:12:44 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 44:16:44 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 34:30:44 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 22:53:44 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 22:34:44 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 20:14:44 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 19:32:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 16:50:44 Transmission Transmission (Indeterminate) TX team is working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 16:50:44 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 16:31:44 Power Generator failure (Indeterminate) Team is working on site INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 16:12:44 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 16:10:44 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 16:03:44 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 15:34:44 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 15:34:44 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 15:14:44 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 15:14:44 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 13:40:44 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 5:26:44 Power Power Failure (Indeterminate) Team is on site. INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 4:42:44 Power Power Failure (Indeterminate) Fuel issue suspected. Awaiting for confirmation INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 4:30:44 Power Power Failure (Indeterminate) Team is in front of the gate and still awaiting for access. Follow up is ongoing with concerned team INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 4:12:44 Power Power Failure (Indeterminate) Team has been informed; ETA 01:00 PM.is expired new ETA 02:15 PM. INC417128 HDC210 LABACIE Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Power Power Failure (Indeterminate) Team has been informed; ETA 02:45 PM. INC417128 HDC319 NIRVA Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Dependent Affected by the power issue at the main site Affected by HDC210 INC417128 HDC320 TRIANON Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Dependent Affected by the power issue at the main site Affected by HDC210 INC417073 HDC363 NOYAU Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Power Power Failure (Indeterminate) Team has been informed; ETA 02:50 PM. INC417090 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 12:14 2:26:44 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 0:54:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Aug 4 12:46:46 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 4 Aug 2020 18:46:46 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDS195: POWER TEAM WAS REQUESTED AT 1220. Best Regards, [cid:image001.jpg at 01D66A6E.10D30520] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Tuesday, August 4, 2020 2:44 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello all, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 8 10 25 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 37 ZTE 2 0 0 0 2 Huawei 10 10 9 0 10 Network 44 19 9 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 6 10 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 412:41:44 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 391:46:44 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 333:30:44 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 318:06:44 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 309:34:44 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 308:22:44 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 232:20:44 Power Power Failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 232:20:44 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 207:51:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 202:02:44 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 116:50:44 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 115:30:44 RBS RBS Fault (Indeterminate) Both power and TX team dispatched. ETA was 1H30 PM. Further feedback expected from TP team INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 111:10:44 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 103:52:44 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 101:10:44 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 101:10:44 Dependent Affected by the power issue at the main site Affected by HDN185. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 95:35:44 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 64:34:44 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment was submitted, waiting For Digicel Approval, ETR to be provided. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 64:34:44 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 56:34:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 48:34:44 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 48:12:44 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 44:16:44 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 34:30:44 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 22:53:44 Power Generator failure (Indeterminate) Team is still working on site INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 22:34:44 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 20:14:44 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 19:32:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/4/2020 12:45 AM. ETR to be provided by them INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 16:50:44 Transmission Transmission (Indeterminate) TX team is working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 16:50:44 Dependent Affected by the power issue at the main site Affected by HDO616 INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 16:31:44 Power Generator failure (Indeterminate) Team is working on site INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 16:12:44 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 16:10:44 Fuel Generator failure (Fuel issue) Fuel Team is informed since 08/04/2020, 08:30 AM.ETR to be provide by them INC416782 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 8/3/2020 22:37 16:03:44 Dependent Affected by Fuel issue at the main site Affected by HDS195 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 15:34:44 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minutes INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 15:34:44 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 15:14:44 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 15:14:44 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 13:40:44 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 5:26:44 Power Power Failure (Indeterminate) Team is on site. INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 4:42:44 Power Power Failure (Indeterminate) Fuel issue suspected. Awaiting for confirmation INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 4:30:44 Power Power Failure (Indeterminate) Team is in front of the gate and still awaiting for access. Follow up is ongoing with concerned team INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 4:12:44 Power Power Failure (Indeterminate) Team has been informed; ETA 01:00 PM.is expired new ETA 02:15 PM. INC417128 HDC210 LABACIE Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Power Power Failure (Indeterminate) Team has been informed; ETA 02:45 PM. INC417128 HDC319 NIRVA Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Dependent Affected by the power issue at the main site Affected by HDC210 INC417128 HDC320 TRIANON Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Dependent Affected by the power issue at the main site Affected by HDC210 INC417073 HDC363 NOYAU Centre Ericsson 2G D Talkpool 8/4/2020 11:22 3:18:44 Power Power Failure (Indeterminate) Team has been informed; ETA 02:50 PM. INC417090 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 12:14 2:26:44 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 0:54:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 12:52:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 18:52:13 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. ? No sites running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 12:52:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 18:52:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1261:25:44 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1135:28:44 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 365:24:44 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 265:31:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 265:28:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 221:06:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 215:13:44 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 191:53:44 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 155:45:44 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 155:37:44 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 142:56:44 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 137:21:44 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 133:49:44 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 113:31:44 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 98:59:44 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 80:44:44 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 78:20:44 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 73:24:44 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 70:08:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 67:41:44 RBS RBS Fault (Indeterminate) Update is still expected from Talkpool INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 34:41:44 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416743 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/3/2020 11:26 27:25:44 Power Power Failure (Indeterminate) sector will be restored with commercial power INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 20:37:44 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 14:48:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 4:54:44 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 4:41:44 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 10:45 4:06:44 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 3:56:44 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 2:04:44 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 14:41:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 20:41:14 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello all, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 7 9 27 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 8 0 0 40 ZTE 3 3 2 1 3 Huawei 6 6 6 0 6 Network 45 17 8 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 6 0 3 10 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 414:40:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 393:45:13 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 335:29:13 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 320:05:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 311:33:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 310:21:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 234:19:13 Power Power Failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 234:19:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 209:50:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 204:01:13 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 118:49:13 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 117:29:13 Power Power Failure (Indeterminate) site will be restored with commercial power, fuel is requested for running the genset. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 113:09:13 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 105:51:13 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 103:09:13 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 103:09:13 Dependent Affected by the power issue at the main site Affected by HDN185. INC415952 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/1/2020 22:06 66:33:13 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Assessment was submitted, waiting For Digicel Approval, ETR to be provided. INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 66:33:13 Dependent Affected by the power issue at the main site Affected by HDN111 INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 58:33:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416166 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/2/2020 14:06 50:33:13 Dependent Affected by the Transmission issue at the main site Site will be restored with HDS312 INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 50:11:13 Transmission Transmission (RAU failure) RAU2 X13/17 faulty. Spare part not yet available. ETR to be provided INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 46:15:13 Power Generator failure (Indeterminate) 4 rectifiers flat pack 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 36:29:13 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 24:33:13 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 22:13:13 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 17:33:13 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minute. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 17:33:13 Dependent Affected by the power issue at the main site Affected by HDC280 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 17:13:13 Power Power Failure (Indeterminate) Fuel Team is informed since 08/04/2020, 09:45 AM.ETR to be provide by them INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 17:13:13 Dependent Affected by the power issue at the main site Affected by HDC224 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 15:39:13 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 7:25:13 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 6:41:13 Fuel Generator failure (Fuel issue) Fuel team will be informed for proper follow up INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 6:29:13 Fuel Generator failure (Fuel issue) Fuel team will be informed for proper follow up INC417090 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 12:14 4:25:13 Power Power Failure (Indeterminate) Team is informed, ETA 04:15 PM. INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 2:53:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 PM INC417163 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/4/2020 13:50 2:49:13 Power Power Failure (Indeterminate) Team has been informed; ETA 05:10 PM. INC417161 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/4/2020 13:52 2:47:13 Power Power Failure (Indeterminate) Team has been informed; ETA 03:30 PM is expired, Waiting For New ETA. INC417161 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/4/2020 13:52 2:47:13 Dependent Affected by the power issue at the main site Affected by HDC206 INC417161 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/4/2020 13:52 2:47:13 Dependent Affected by the power issue at the main site Affected by HDC206 INC417161 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/4/2020 13:52 2:47:13 Dependent Affected by the power issue at the main site Affected by HDC206 INC417212 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 13:52 2:47:13 Power Affected by the power issue at the main site Affected by HDC206 INC417218 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 8/4/2020 14:14 2:25:13 Power Generator failure (Indeterminate) Team is informed, ETA: 4:15PM INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 2:21:13 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 2:21:13 Dependent Affected by the power issue at the main site Affected by HDC276 INC417181 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/4/2020 14:34 2:05:13 Power Generator failure (Indeterminate) Team is informed, ETA: 4:20PM INC417097 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/4/2020 14:42 1:57:13 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. INC417236 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:15 1:24:13 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 0:53:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC417200 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 8/4/2020 15:58 0:41:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 16:35:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 22:35:33 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 6:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC417239 HAIDN013 Carenage Nord ZTE A Talkpool 8/4/2020 15:20 3:13:09 Power Generator failure (Indeterminate) Team is working on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 16:41:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 22:41:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1265:15:14 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1139:18:14 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 369:14:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 269:21:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 269:18:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 224:56:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 219:03:14 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 195:43:14 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 159:35:14 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 159:27:14 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 146:46:14 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 141:11:14 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 137:39:14 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 117:21:14 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 102:49:14 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 84:34:14 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 82:10:14 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 77:14:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 73:58:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 71:31:14 RBS RBS Fault (Indeterminate) Update is still expected from Talkpool INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 38:31:14 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 18:38:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 8:44:14 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 8:31:14 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 10:45 7:56:14 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 7:46:14 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 5:54:14 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 2:55:14 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417301 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 8/4/2020 15:54 2:47:14 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 2:25:14 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 1:15:14 RBS RBS Fault (Indeterminate) sector T down, Team is informed, ETA to be provided. INC417271 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 8/4/2020 17:56 0:45:14 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 17:34:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 4 Aug 2020 23:34:10 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 4th 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 4th 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 417:23:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 396:28:52 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 338:12:52 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 322:48:52 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 314:16:52 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 313:04:52 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 237:02:52 Power Power Failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 237:02:52 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 212:33:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 206:44:52 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 121:32:52 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 115:52:52 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 108:34:52 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 105:52:52 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 100:17:52 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 61:16:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 48:58:52 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 39:12:52 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 27:16:52 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 24:56:52 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 21:32:52 Transmission Transmission (Indeterminate) TX team is working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 21:32:52 Dependent Affected by the power issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 20:16:52 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minute. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 20:16:52 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 18:22:52 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 10:08:52 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 9:24:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 9:12:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 5:36:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. New ETA: 07h10 PM INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 5:04:52 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 5:04:52 Dependent Affected by the power issue at the main site Affected by HDC276 INC417236 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:15 4:07:52 Power Generator failure (Indeterminate) Team is working on site INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 3:36:52 Power Power Failure (Indeterminate) Feedback requested from Talkpool BO to provide the ETA. INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 3:29:52 Power Generator failure (Indeterminate) Team is working on site INC417304 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 15:53 3:29:52 Power Generator failure (Indeterminate) Team is informed, ETA: 7:30PM INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 3:00:52 Power Power Failure (Indeterminate) Team is informed, ETA 08:15 PM. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 1:56:52 Power Power Failure (Indeterminate) Team is informed, ETA Not yet available. INC417311 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/4/2020 17:39 1:43:52 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC417272 HDN299 KALIMET Nord Ericsson 2G D Talkpool 8/4/2020 17:46 1:36:52 Power Power Failure (Indeterminate) Team is informed, ETA Not yet available. INC417216 HAIDS235 BEAULIEU Sud ZTE 2G+3G A Talkpool 8/4/2020 17:59 1:23:52 Power Power Failure (Indeterminate) Team is on the site for corrective INC417216 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 8/4/2020 17:59 1:23:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS235 INC417216 HAIDS236 DAMASSIN Sud ZTE 2G+3G B Talkpool 8/4/2020 17:59 1:23:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS235 INC417216 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 8/4/2020 17:59 1:23:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS235 INC417216 HAIDS214 ROCHE_A_BATEAU Sud ZTE 2G+3G B Talkpool 8/4/2020 17:59 1:23:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS235 INC417313 HDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/4/2020 18:05 1:17:52 Power Power Failure (Indeterminate) Team is informed, ETA Not yet available. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 1:00:52 Power Power Failure (Indeterminate) Site will be up with The commercial Power. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1266:03:25 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1140:06:25 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 370:02:25 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 270:09:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 270:06:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 225:44:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 219:51:25 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 196:31:25 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 160:23:25 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 160:15:25 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 147:34:25 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 141:59:25 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 138:27:25 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 118:09:25 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 103:37:25 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 85:22:25 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 82:58:25 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 78:02:25 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 74:46:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 72:19:25 RBS RBS Fault (Indeterminate) Update is still expected from Talkpool INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 39:19:25 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 19:26:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 9:32:25 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 9:19:25 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 10:45 8:44:25 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 8:34:25 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 6:42:25 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 3:43:25 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417301 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 8/4/2020 15:54 3:35:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 3:13:25 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 2:03:25 RBS RBS Fault (Indeterminate) sector T down, Team is informed, ETA to be provided. INC417271 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 8/4/2020 17:56 1:33:25 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416593 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 14:47 8/4/2020 20:00 29:13:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) IDU Faulty Need to be justified IDU replaced INC416943 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 2:58 8/4/2020 20:00 17:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Huawei breaker tripped Need to be justified reset breaker and restart genset INC416948 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/4/2020 4:20 8/4/2020 20:00 15:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Battery high temp Need to be justified Battery high temp some battery backup faulty( 4 batt, ) water distilled INC416897 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/4/2020 2:42 8/4/2020 20:00 17:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) failed to start due battery starter faulty Need to be justified failed to start due battery starter faulty, genset restart with another battery. INC416655 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 13:02 8/4/2020 22:40 33:37:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset out of fuel Fuel Delivery Delay Power team bleed and restart genset INC416655 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 8/3/2020 16:48 8/4/2020 22:40 29:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO577 Cascaded Back up with the main site INC416655 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 8/3/2020 16:48 8/4/2020 22:40 29:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO577 Cascaded Back up with the main site INC416655 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 8/3/2020 16:48 8/4/2020 22:40 29:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO577 Cascaded Back up with the main site INC416655 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/3/2020 16:48 8/4/2020 22:40 29:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO577 Cascaded Back up with the main site INC416655 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/3/2020 16:48 8/4/2020 22:40 29:51:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO577 Cascaded Back up with the main site INC417106 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 10:06 8/4/2020 12:40 2:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) failed to start due battery starter faulty OK Genset restart with another battery INC417130 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 11:44 8/4/2020 13:55 2:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp, due radiator dirty. OK 1 gal water added, and restart genset. INC417136 HAIDO256. BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/4/2020 12:03 8/4/2020 13:55 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) failed to start due battery starter faulty OK Genset restart with another INC416862 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 22:09 8/4/2020 15:00 16:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset out of fuel Need to be justified After refueling, team power restart genset with another battery INC416715 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/3/2020 15:47 8/4/2020 15:00 23:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Failed to start due battery starter faulty Need to be justified Genset restart with another battery INC417218 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/4/2020 14:14 8/4/2020 16:25 2:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp due gasket head cylinder faulty OK 2 gal coolant added and restart genset INC417181 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/4/2020 14:34 8/4/2020 16:25 1:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC416905 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/3/2020 21:40 8/4/2020 7:44 10:04:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Fuel Delivery Delay Fuel has been added and the genset restarted INC416969 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/4/2020 8:08 8/4/2020 9:11 1:03:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Fuel Delivery Delay Fuel has been added and the genset restarted INC416969 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/4/2020 8:08 8/4/2020 9:11 1:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded The site is back in service once the issue solved at HDS277 INC417054 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 8/4/2020 11:32 1:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK Oil added then genset restarted INC417054 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 8/4/2020 11:32 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS270 OK The site is back in service once the issue solved at HDS270 INC417054 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 8/4/2020 9:47 8/4/2020 11:32 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS270 OK The site is back in service once the issue solved at HDS270 INC416949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 8/4/2020 4:40 8/4/2020 15:12 10:32:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) High temperature due to broken fan belt Need to be justified The broken fan belt replaced then 1 gallon of water and 1/2 gallon of oil added INC416949 HGA047 VALADE Nippes Ericsson 2G D Talkpool 8/4/2020 4:40 8/4/2020 15:12 10:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA031 Cascaded The site is back in service once the issue solved at HGA031 INC415727 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 1:16 8/4/2020 17:23 16:07:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC416920 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/3/2020 22:28 8/4/2020 18:12 19:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC416782 HAIDS195 BOYER Sud ZTE 2G C O&M FUEL 8/3/2020 19:08 8/4/2020 15:57 20:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC416782 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 8/3/2020 22:37 8/4/2020 15:57 17:20:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS195 Fuel Delivery Delay The site is back in service once the issue solved at HDS195 INC417097 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 8/4/2020 14:42 8/4/2020 16:41 1:59:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter dirty OK The fuel filter has been cleaned to solve the issue INC417128 HDC210 LABACIE Centre Ericsson 2G D Talkpool 8/4/2020 11:22 8/4/2020 14:54 3:32:05 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC417128 HDC319 NIRVA Centre Ericsson 2G D Talkpool 8/4/2020 11:22 8/4/2020 14:54 3:32:05 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Site is back in service once issue solved at HDC210 INC417128 HDC320 TRIANON Centre Ericsson 2G D Talkpool 8/4/2020 11:22 8/4/2020 14:54 3:32:05 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Site is back in service once issue solved at HDC210 INC416868 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D O&M FUEL 8/3/2020 22:30 8/4/2020 15:35 17:04:55 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 8/3/2020 15:45 92:34:44 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC417064 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/4/2020 10:28 8/4/2020 14:42 4:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The genset has been restarted INC416876 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/3/2020 23:06 8/4/2020 8:05 8:58:55 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site is back in service once issue solved at HDN227 INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/3/2020 19:54 8/4/2020 8:10 12:15:41 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC346 Cascaded Site is back in service once issue solved at HDC318 INC417028 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/4/2020 6:58 8/4/2020 12:40 5:42:11 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/3/2020 19:54 8/4/2020 8:10 12:15:41 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC417019 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 6:30 8/4/2020 13:56 7:25:50 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC417033 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 7:30 8/4/2020 9:32 2:01:50 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok Oil sensor cleaned and genset restarted. INC416973 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 8:34 8/4/2020 9:21 0:46:50 4:00:00 Compliant Power Generator failure (Indeterminate) Under investigation Need to be justified Alarm cleared without intervention INC417045 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 8/4/2020 9:50 8/4/2020 9:56 0:05:50 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK 1/2 oil added, reset alarm and restart genset INC417045 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 8/4/2020 9:50 8/4/2020 9:56 0:05:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Site is back in service once issue solved at HDC154 INC415986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 8/1/2020 3:40 8/4/2020 10:26 78:45:50 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC415786 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/1/2020 3:40 8/4/2020 10:32 78:51:50 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC416955 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 8/4/2020 6:19 8/4/2020 11:07 4:47:25 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Ail filer fule filter replaced & Team added Gal of oil. INC416955 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 8/4/2020 6:19 8/4/2020 11:07 4:47:25 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN016 Cascaded Site is back in service once issue solved at HDN016 INC416955 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 8/4/2020 11:07 4:47:25 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN016 Cascaded Site is back in service once issue solved at HDN016 INC416955 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 8/4/2020 6:19 8/4/2020 11:07 4:47:25 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN016 Cascaded Site is back in service once issue solved at HDN016 INC416955 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 8/4/2020 7:52 8/4/2020 11:07 3:14:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN016 Cascaded Site is back in service once issue solved at HDN016 INC416955 HDN208 LIMBE Nord Ericsson 3G A Talkpool 8/4/2020 7:52 8/4/2020 11:07 3:14:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN016 Cascaded Site is back in service once issue solved at HDN016 INC417039 HDN224 BORGNE Nord Ericsson 2G B Talkpool 8/4/2020 8:26 8/4/2020 15:16 6:49:50 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC417039 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/4/2020 8:26 8/4/2020 15:16 6:49:50 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN224 Cascaded Site is back in service once issue solved at HDN224 INC416568 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/3/2020 12:02 8/4/2020 2:10 14:07:48 4:00:00 Not Compliant Transmission Transmission (Indeterminate) power cable issue OK Power cable has been repaired INC417073 HDC363 NOYAU Centre Ericsson 2G D Talkpool 8/4/2020 11:22 8/4/2020 14:30 3:07:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Site is back in service once issue solved at HDC210 INC416922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 8/4/2020 16:20 16:53:36 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC416922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 8/3/2020 23:26 8/4/2020 16:20 16:54:11 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC224 Cascaded Site is back in service once issue solved at HDC224 INC417161 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/4/2020 13:52 8/4/2020 17:45 3:52:50 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Breakers tripped due Reset all breakers INC417161 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/4/2020 13:52 8/4/2020 17:45 3:52:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Site is back in service once issue solved at HDC206 INC417161 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/4/2020 13:52 8/4/2020 17:45 3:52:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Site is back in service once issue solved at HDC206 INC417161 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/4/2020 13:52 8/4/2020 17:45 3:52:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Site is back in service once issue solved at HDC206 INC417090 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 12:14 8/4/2020 16:43 4:28:50 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC417212 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 13:52 8/4/2020 18:06 4:13:50 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC417163 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 8/4/2020 13:50 8/4/2020 18:12 4:21:50 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 8/4/2020 17:48 104:17:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN185 Cascaded Site is back in service. INC417108 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 8/4/2020 16:36 117:25:40 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC415952 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/1/2020 22:06 8/4/2020 18:30 68:24:11 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Site is back in service. INC416738 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/1/2020 22:06 8/4/2020 18:30 68:24:11 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC416878 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 8/3/2020 23:14 8/4/2020 8:30 9:16:28 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified ATS breaker was off, team has turn on the ATS breaker. INC417032 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/4/2020 7:30 8/4/2020 9:37 2:07:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Power reset applied on frozen DUG. 900 band up INC416503 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/3/2020 8:06 8/4/2020 11:30 27:24:28 4:00:00 Compliant RBS RBS Fault (Indeterminate) DXU faulty. Need to be justified DXU faulty, DXU replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 18:41:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 00:41:06 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello all, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 7 10 9 23 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 12 0 0 36 ZTE 3 3 1 0 3 Huawei 10 10 10 0 10 Network 44 25 11 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 4 8 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 418:38:35 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 397:43:35 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 339:27:35 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 324:03:35 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 315:31:35 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 314:19:35 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 238:17:35 Power Power Failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 238:17:35 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 213:48:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 207:59:35 Power Generator Failure (Engine broken) Genset already requested waiting for Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 122:47:35 RBS RBS Fault (Indeterminate) DUW Faulty, spare is in transit to the region ETA not yet available. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 117:07:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 109:49:35 Transmission Transmission (Indeterminate) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 107:07:35 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 101:32:35 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 62:31:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 50:13:35 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 40:27:35 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 28:31:35 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 26:11:35 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 22:47:35 Transmission Transmission (Indeterminate) TX team is working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 22:47:35 Dependent Affected by the power issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 21:31:35 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. Pictures will be shared in a few minute. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 21:31:35 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 19:37:35 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 11:23:35 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 10:40:35 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 10:39:35 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 10:27:35 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 6:51:35 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 6:19:35 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 6:19:35 Dependent Affected by the power issue at the main site Affected by HDC276 INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 4:51:35 Power Power Failure (Indeterminate) Feedback requested from Talkpool BO to provide the ETA 9:45 PM INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 4:44:35 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417304 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 4:44:35 Power Generator failure (Indeterminate) Team is working on site INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 4:15:35 Power Power Failure (Indeterminate) Team is informed, ETA 09:15 PM. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 3:11:35 Power Power Failure (Indeterminate) Team is informed,ETA:9 PM INC417313 HDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/4/2020 18:05 2:32:35 Power Power Failure (Indeterminate) Team is informed, ETA:9h20 PM INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 2:15:35 Power Power Failure (Indeterminate) Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 2:07:35 Power Power Failure (Indeterminate) Team is on the way . ETA to be provided INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 8/4/2020 18:58 1:39:35 Power Generator failure (Indeterminate) Team has been informed , ETA 9:00 PM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/4/2020 19:00 1:37:35 Power Power Failure (Indeterminate) Team is on site working INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 19:00 1:37:35 Dependent Affected by the power issue at the main site Affected by HDN111 INC417324 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/4/2020 19:13 1:24:35 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for next feedback INC417324 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/4/2020 19:13 1:24:35 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC417289 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 8/4/2020 19:31 1:06:35 Power Generator failure (Indeterminate) Team has been informed , ETA 9:30 PM INC417290 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 8/4/2020 19:31 1:06:35 Dependent Affected by the power issue at the main site Affected by HDO387 INC417291 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 8/4/2020 19:31 1:06:35 Dependent Affected by the power issue at the main site Affected by HDO387 INC417293 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/4/2020 19:44 0:53:35 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 19:41:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 01:41:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1268:14:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1142:17:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 372:13:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 272:20:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 272:17:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 227:55:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 222:02:30 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 198:42:30 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 162:34:30 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 162:26:30 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 149:45:30 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 144:10:30 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 140:38:30 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 120:20:30 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 105:48:30 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 87:33:30 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 85:09:30 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 80:13:30 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 76:57:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 74:30:30 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 41:30:30 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 21:37:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 11:30:30 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 10:45:30 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 8:53:30 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 5:54:30 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 5:24:30 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 4:18:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 4:14:30 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update about this case. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 3:18:30 Power Power Failure (Indeterminate) TP has been informed to send a team to check. ETA not available yet. INC417403 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/4/2020 20:18 1:22:30 Power Power Failure (Indeterminate) 1800Mhz Band Affected due to solar system , sectors will be restored with sunrise INC417407 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/4/2020 20:50 0:50:30 Power Generator failure (Fuel issue) Portable Genset is out of fuel. Follow-up is ongoing by TP for the refueling. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 19:42:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 01:42:07 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 20:18:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 02:18:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello all, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 8 7 26 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 11 0 0 39 ZTE 1 1 1 0 1 Huawei 8 8 8 0 8 Network 43 20 9 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 6 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 420:17:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 399:22:52 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 341:06:52 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 325:42:52 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 317:10:52 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 315:58:52 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 239:56:52 Power Power Failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 239:56:52 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 215:27:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 209:38:52 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 124:26:52 RBS RBS Fault (DUW failure) DUW Faulty, Team is on the way with the spare. ETA to be provided shortly INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 118:46:52 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 111:28:52 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 108:46:52 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 103:11:52 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC415988 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 8/2/2020 6:06 64:10:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 51:52:52 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 42:06:52 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 30:10:52 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 27:50:52 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 24:26:52 Transmission Transmission (Indeterminate) TX team will go back on site tomorrow morning. ETA : 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 24:26:52 Transmission Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 23:10:52 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 23:10:52 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 21:16:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 13:02:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 12:19:52 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 12:18:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 12:06:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 8:30:52 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 7:58:52 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 7:58:52 Dependent Affected by the power issue at the main site Affected by HDC276 INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 6:30:52 Power Power Failure (Indeterminate) ETA already expired ,waiting for next update INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 6:23:52 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 5:54:52 Power Power Failure (Indeterminate) Team is on site working INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 4:50:52 Power Power Failure (Indeterminate) Team cannot cross the river to reach the site tonight. ETA: 7 AM INC417313 HDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/4/2020 18:05 4:11:52 Transmission Transmission (Indeterminate) No power issue , TX Team is already dispatched . ETA to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 3:54:52 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 3:46:52 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA: 7 AM INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 3:18:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 2:59:52 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC417289 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 8/4/2020 19:31 2:45:52 Power Generator failure (Indeterminate) Team is working on site INC417290 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 8/4/2020 19:31 2:45:52 Dependent Affected by the power issue at the main site Affected by HDO387 INC417291 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 8/4/2020 19:31 2:45:52 Dependent Affected by the power issue at the main site Affected by HDO387 INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 19:54 2:22:52 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/4/2020 19:54 2:22:52 Power Affected by the power issue at the main site affected by HDC318 INC417410 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 8/4/2020 20:57 1:19:52 Power Power Failure (Indeterminate) Team is already informed . ETA:11h30 PM. INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 8/4/2020 21:50 0:26:52 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 22:15:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 04:15:04 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello all, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 7 7 23 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 9 0 0 34 ZTE 0 0 0 0 0 Huawei 9 9 9 1 9 Network 38 18 9 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 8 0 7 3 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 422:14:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 401:19:29 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 343:03:29 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 327:39:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 319:07:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 317:55:29 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 241:53:29 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 241:53:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 217:24:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 211:35:29 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 126:23:29 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 120:43:29 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 113:25:29 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 110:43:29 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 105:08:29 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 53:49:29 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 44:03:29 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 32:07:29 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 29:47:29 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 26:23:29 Transmission Transmission (Indeterminate) TX team will go back on site tomorrow morning. ETA : 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 26:23:29 Transmission Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 25:07:29 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 25:07:29 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 23:13:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 14:59:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 14:16:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 14:15:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 14:03:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 10:27:29 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 9:55:29 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 9:55:29 Dependent Affected by the power issue at the main site Affected by HDC276 INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 8:27:29 Power Power Failure (Indeterminate) Team will be on site at 12:40 AM INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 8:20:29 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 7:51:29 Transmission Transmission (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 6:47:29 Power Power Failure (Indeterminate) Team cannot cross the river to reach the site tonight. ETA: 7 AM INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 5:51:29 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 5:43:29 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA: 7 AM INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 5:15:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 4:56:29 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 2:23:29 Fuel Generator failure (Fuel issue) TP Team reported that site is out of fuel .Follow up is ongoing INC417429 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 8/4/2020 22:31 1:42:29 RBS RBS Fault (Indeterminate) Team is going to HDO409 to check the link HDO354-HDO409, ETA to be shared INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 1:24:29 Power Generator failure (Indeterminate) Team has been informed, but they cannot access the site as it's located on private property. ETA: 7h00 INC417438 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 23:53 0:20:29 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 22:16:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 04:16:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1270:49:35 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1144:52:35 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 374:48:35 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 274:55:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 274:52:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 230:30:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 224:37:35 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 201:17:35 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 165:09:35 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 165:01:35 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 152:20:35 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 146:45:35 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 143:13:35 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 122:55:35 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 108:23:35 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 90:08:35 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 87:44:35 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 82:48:35 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 79:32:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 77:05:35 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 44:05:35 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 24:12:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 14:05:35 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 11:28:35 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 8:29:35 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 7:59:35 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 6:53:35 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 6:49:35 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update about this case. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 5:53:35 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417403 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/4/2020 20:18 3:57:35 Power Power Failure (Indeterminate) 1800Mhz Band Affected due to solar system , sectors will be restored with sunrise INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 0:55:35 RBS RBS Fault (Indeterminate) TP has been informed to send a team to check. ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 22:17:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 04:17:15 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Aug 4 23:12:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 05:12:33 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello all, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 6 7 7 23 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 0 0 33 ZTE 1 0 0 0 1 Huawei 9 9 9 1 9 Network 38 18 9 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 8 0 7 3 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 423:12:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 402:17:10 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 344:01:10 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 328:37:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 320:05:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 318:53:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 242:51:10 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 242:51:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 218:22:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 212:33:10 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 127:21:10 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 121:41:10 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 114:23:10 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 111:41:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 106:06:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 54:47:10 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 45:01:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 33:05:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 30:45:10 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 27:21:10 Transmission Transmission (Indeterminate) TX team will go back on site tomorrow morning. ETA : 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 27:21:10 Transmission Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 26:05:10 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 26:05:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 24:11:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 15:57:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 15:14:10 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 15:13:10 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 15:01:10 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 11:25:10 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 10:53:10 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 10:53:10 Dependent Affected by the power issue at the main site Affected by HDC276 INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 9:25:10 Power Power Failure (Indeterminate) Team is on site INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 9:18:10 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 8:49:10 Transmission Transmission (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 7:45:10 Power Power Failure (Indeterminate) Team cannot cross the river to reach the site tonight. ETA: 7 AM INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 6:49:10 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 6:41:10 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA: 7 AM INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 6:13:10 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 5:54:10 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 3:21:10 Fuel Generator failure (Fuel issue) TP Team reported that site is out of fuel .Follow up is ongoing INC417429 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 8/4/2020 22:31 2:40:10 RBS RBS Fault (Indeterminate) Team is going to HDO409 to check the link HDO354-HDO409, ETA to be shared INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 2:22:10 Power Generator failure (Indeterminate) Team has been informed, but they cannot access the site as it's located on private property. ETA: 7h00 INC417371 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 8/5/2020 0:37 0:34:10 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 01:29:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 07:29:15 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 01:28:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 07:28:51 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello all, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 6 9 7 27 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 9 0 0 37 ZTE 1 0 0 0 1 Huawei 11 11 11 1 11 Network 45 20 11 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 6 4 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 425:27:53 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 404:32:53 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 346:16:53 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 330:52:53 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 322:20:53 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 321:08:53 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 245:06:53 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 245:06:53 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 220:37:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 214:48:53 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 129:36:53 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 123:56:53 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 116:38:53 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 113:56:53 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 108:21:53 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 57:02:53 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 47:16:53 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 35:20:53 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 33:00:53 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 29:36:53 Transmission Transmission (Indeterminate) TX team will go back on site tomorrow morning. ETA : 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 29:36:53 Transmission Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 28:20:53 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 28:20:53 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 26:26:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 18:12:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 17:29:53 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 17:28:53 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 17:16:53 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 13:40:53 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 13:08:53 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area, follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 13:08:53 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 11:33:53 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 11:04:53 Transmission Transmission (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 10:00:53 Power Power Failure (Indeterminate) Team cannot cross the river to reach the site tonight. ETA: 7 AM INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 9:04:53 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 8:56:53 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA: 7 AM INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 8:28:53 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 8:09:53 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 5:36:53 Fuel Generator failure (Fuel issue) TP Team reported that site is out of fuel .Follow up is ongoing INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 4:37:53 Power Generator failure (Indeterminate) Team has been informed, but they cannot access the site as it's located on private property. ETA: 7h00 INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 3:05:53 Power Power Failure (Indeterminate) Team is already informed. ETA to be provided INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 3:05:53 Dependent Affected by the power issue at the main site Affected by HDN111 INC417371 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 8/5/2020 0:37 2:49:53 Power Power Failure (Indeterminate) Team has been informed, ETA 4:00 AM INC417452 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 8/5/2020 0:59 2:27:53 Power Power Failure (Indeterminate) Team has been informed, ETA 3:30 AM INC417375 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 1:56 1:30:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC417377 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 8/5/2020 2:02 1:24:53 Power Power Failure (Indeterminate) Team is already informed. ETA to be provided INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/5/2020 2:22 1:04:53 Power Power Failure (Indeterminate) Team is already informed. ETA to be provided INC417382 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 2:39 0:47:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC417459 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 2:47 0:39:53 Power Power Failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 01:30:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 07:30:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1273:59:03 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1148:02:03 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 377:58:03 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 278:05:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 278:02:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 233:40:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 227:47:03 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 204:27:03 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 168:19:03 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 168:11:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 155:30:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 149:55:03 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 146:23:03 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 126:05:03 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 111:33:03 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 93:18:03 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 90:54:03 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 85:58:03 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 82:42:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 80:15:03 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 47:15:03 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 27:22:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 17:15:03 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 14:38:03 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 11:39:03 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 11:09:03 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 10:03:03 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 9:59:03 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update about this case. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 9:03:03 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417403 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/4/2020 20:18 7:07:03 Power Power Failure (Indeterminate) 1800Mhz Band Affected due to solar system , sectors will be restored with sunrise INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 4:05:03 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update about this case. INC417451 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 8/5/2020 0:50 2:35:03 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 02:33:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 08:33:30 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello all, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 6 9 8 26 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 36 ZTE 2 1 0 0 2 Huawei 11 11 11 1 11 Network 45 21 11 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 9 0 7 4 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 426:33:30 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 405:38:30 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 347:22:30 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 331:58:30 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 323:26:30 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 322:14:30 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 246:12:30 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 246:12:30 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 221:43:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 215:54:30 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 130:42:30 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 125:02:30 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 117:44:30 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 115:02:30 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 109:27:30 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 58:08:30 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 48:22:30 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 36:26:30 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 34:06:30 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 30:42:30 Transmission Transmission (Indeterminate) TX team will go back on site tomorrow morning. ETA : 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 30:42:30 Transmission Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 29:26:30 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 29:26:30 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 27:32:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 19:18:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 18:35:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 18:34:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 18:22:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 14:46:30 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 14:14:30 Power Power Failure (Indeterminate) Talkpool refuses to go the site due to unsafe area,follow up is ongoing INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 14:14:30 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 12:39:30 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 12:10:30 Transmission Transmission (Indeterminate) No power issue found, TX Team can't reach the site due to unsafe area. ETA:8h30 AM INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 11:06:30 Power Power Failure (Indeterminate) Team cannot cross the river to reach the site tonight. ETA: 7 AM INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 10:10:30 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 10:02:30 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA: 7 AM INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 9:34:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 9:15:30 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 6:42:30 Fuel Generator failure (Fuel issue) TP Team reported that site is out of fuel .Follow up is ongoing INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 5:43:30 Power Generator failure (Indeterminate) Team has been informed, but they cannot access the site as it's located on private property. ETA: 7h00 INC417438 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 23:30 5:02:30 Transmission Transmission (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 4:11:30 Power Power Failure (Indeterminate) Team is already informed.ETA :5h30 AM INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 4:11:30 Dependent Affected by the power issue at the main site Affected by HDN111 INC417371 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 8/5/2020 0:37 3:55:30 Power Power Failure (Indeterminate) Team has been informed, ETA expired , new ETA 5:00 AM INC417375 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 1:56 2:36:30 Power Generator failure (Indeterminate) Team is working on the site. INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/5/2020 2:22 2:10:30 Power Power Failure (Indeterminate) Team is already informed. ETA :7 AM INC417382 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 2:39 1:53:30 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:45 AM INC417459 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 2:47 1:45:30 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for next update INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 1:25:30 Power Power Failure (Indeterminate) Team has been informed , ETA 7:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 04:29:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 10:29:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1277:03:03 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1151:06:03 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 381:02:03 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 281:09:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 281:06:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 236:44:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 230:51:03 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 207:31:03 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 171:23:03 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 171:15:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 158:34:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 152:59:03 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 149:27:03 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 129:09:03 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 114:37:03 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 96:22:03 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 93:58:03 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 89:02:03 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 85:46:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 83:19:03 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 50:19:03 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 30:26:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 20:19:03 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 17:42:03 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 14:43:03 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 14:13:03 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 13:07:03 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 13:03:03 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update about this case. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 12:07:03 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417403 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/4/2020 20:18 10:11:03 Power Power Failure (Indeterminate) 1800Mhz Band Affected due to solar system , sectors will be restored with sunrise INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 7:09:03 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417451 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 8/5/2020 0:50 5:39:03 RBS RBS Fault (Indeterminate) RAN TP team iw working on site. INC417452 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 8/5/2020 0:59 5:30:03 Power Power Failure (Indeterminate) Tx team can't reach the site due to car tire that is flatted , waiting for new update Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 04:31:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 10:31:12 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC417468 HAIGA103 DAME_MARIE Grande-Anse ZTE C Talkpool 8/5/2020 2:50 3:39:03 Power Power Failure (Indeterminate) Team is waiting for access Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 05:04:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 11:04:54 +0000 Subject: [Rantt] NOC SITES REPORT updated for this August 05th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 05th, 2020 till 7:00 AM. > Special issue ? No Planned Work during this shift > Planned Work ? No Planned Work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 429:01:28 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 408:06:28 Power Generator Failure (Engine broken) Engine broken. Team is still on the site replacing the genset and testing INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 349:50:28 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 334:26:28 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 325:54:28 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 324:42:28 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 248:40:28 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 248:40:28 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 224:11:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 218:22:28 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 133:10:28 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 127:30:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 120:12:28 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 117:30:28 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 111:55:28 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 60:36:28 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 50:50:28 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 38:54:28 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 36:34:28 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 33:10:28 Transmission Transmission (Indeterminate) TX team will go back on site tomorrow morning. ETA : 7:00 AM INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 33:10:28 Transmission Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 31:54:28 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 31:54:28 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 30:00:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 21:46:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 21:03:28 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 21:02:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 20:50:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 20:05:28 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 17:14:28 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 16:42:28 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 16:42:28 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 15:07:28 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator for lack of payment, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 14:38:28 Transmission Transmission (Indeterminate) No power issue found, TX Team can't reach the site due to unsafe area. ETA:8h30 AM INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 13:34:28 Power Power Failure (Indeterminate) Team cannot cross the river to reach the site tonight. ETA: 7 AM INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 12:38:28 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 12:30:28 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA: 7 AM INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 12:02:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 11:43:28 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 19:54 11:06:28 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/4/2020 19:54 11:06:28 Power Affected by the power issue at the main site affected by HDC318 INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 9:10:28 Fuel Generator failure (Fuel issue) TP Team reported that site is out of fuel .Follow up is ongoing INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 22:49 8:11:28 Power Generator failure (Indeterminate) Team has been informed, but they cannot access the site as it's located on private property. ETA: 7h00 INC417438 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 23:30 7:30:28 Transmission Transmission (Indeterminate) No power issue found, TX Team is already dispatched . ETA:7H30 AM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 6:39:28 Power Power Failure (Indeterminate) Team is in front of the gate waiting for access. Follow up is ongoing INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 6:39:28 Dependent Affected by the power issue at the main site Affected by HDN111 INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/5/2020 2:22 4:38:28 Power Power Failure (Indeterminate) Team is already informed. ETA :7 AM INC417382 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 2:39 4:21:28 Power Generator failure (Indeterminate) Team is waiting for the access. INC417459 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 2:47 4:13:28 Fuel Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:00 AM INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 3:53:28 Power Power Failure (Indeterminate) Team has been informed , ETA 7:30 AM INC417392 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/5/2020 3:46 3:14:28 Power Power Failure (Indeterminate) Team has been informed , ETA 8:00 AM INC417476 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 8/5/2020 4:02 2:58:28 Power Power Failure (Indeterminate) Team is already informed . ETA:7 AM INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 4:50 2:10:28 Power Power Failure (Indeterminate) Team is already informed.ETA:8H20 AM INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 2:10:28 Dependent Affected by the power issue at the main site Affected by HDC260 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1277:34:28 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1151:37:28 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 381:33:28 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 281:40:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 281:37:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 237:15:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 231:22:28 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 208:02:28 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 171:54:28 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 171:46:28 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 159:05:28 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 153:30:28 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 149:58:28 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 129:40:28 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 115:08:28 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 96:53:28 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 94:29:28 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 89:33:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 86:17:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 83:50:28 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 50:50:28 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 30:57:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 20:50:28 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 18:13:28 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 15:14:28 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G A Talkpool 8/4/2020 16:16 14:44:28 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 13:38:28 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 13:34:28 RBS RBS Fault (Indeterminate) TP is not able to provide a proper update about this case. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 12:38:28 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417403 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/4/2020 20:18 10:42:28 Power Power Failure (Indeterminate) 1800Mhz Band Affected due to solar system , sectors will be restored with sunrise INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 7:40:28 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417451 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 8/5/2020 0:50 6:10:28 RBS RBS Fault (Indeterminate) RAN TP team iw working on site. INC417452 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 8/5/2020 0:59 6:01:28 Power Power Failure (Indeterminate) Tx team can't reach the site due to car tire that is flatted , waiting for new update Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC417236 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:15 8/4/2020 19:45 4:30:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm displayed due to battery failure Need to be justified Battery changed, restart INC417304 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 8/4/2020 21:14 5:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team just reset rectifier, power reset made INC417449 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 0:45 8/5/2020 1:48 1:03:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to faulty radiator OK 1gal 1/2 coolant added, restart INC417293 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/4/2020 19:44 8/5/2020 1:39 5:55:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Batteries CPS discharged Need to be justified Power reset made on genset INC417375 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 1:56 8/5/2020 4:09 2:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low fuel level alarm OK Refueling done, bleed genset, 3/4 gal oil added INC417311 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/4/2020 17:39 8/4/2020 18:18 0:39:00 4:00:00 Compliant Power Power Failure (Power connection fail) Solar system failed , OK Site restored with sunrise INC416150 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Digicel 8/2/2020 14:28 8/2/2020 18:32 4:04:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site is restored after Digicel TX team intervention INC417324 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/4/2020 19:13 8/4/2020 21:17 2:04:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK 6\gal of fuel added INC417324 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 8/4/2020 19:13 8/4/2020 21:17 2:04:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS277 Cascaded Back on air with the main site INC417298 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/4/2020 19:52 8/4/2020 21:03 1:11:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK 7\gal of fuel added INC417289 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 8/4/2020 19:31 8/4/2020 22:12 2:41:00 4:00:00 Compliant Power Generator Failure (Unexpected shut down alarm) 12V breaker damaged OK Team reset the breaker and genset restarted INC417290 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 8/4/2020 19:31 8/4/2020 22:12 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO387 Cascaded Back on air with the main site INC417291 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 8/4/2020 19:31 8/4/2020 22:12 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO387 Cascaded Back on air with the main site INC417429 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 8/4/2020 22:31 8/5/2020 2:20 3:49:00 4:00:00 Compliant Transmission Transmission (MMU failure) HCC alarm found OK Team made cold restart on MMU at HDO409 INC417198 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 8/4/2020 15:46 8/5/2020 1:46 10:00:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) RBS breaker tripped Need to be justified Team has reset the RBS breaker and restart the genset INC417391 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 8/5/2020 4:33 8/5/2020 6:42 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC417371 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 8/5/2020 0:37 8/5/2020 6:40 6:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC417272 HDN299 KALIMET Nord Ericsson 2G D Talkpool 8/4/2020 17:46 8/4/2020 19:06 1:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. OK Back up without intervention from power team. INC417410 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 8/4/2020 20:57 8/5/2020 3:28 6:31:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start OK Genset started with another battery INC417313 HDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/4/2020 18:05 8/4/2020 23:15 5:10:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate. OK Site back up after TX team intervention INC417377 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 8/5/2020 2:02 8/5/2020 3:01 0:59:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate. OK Back up without intervention from power team. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC417407 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/4/2020 20:50 8/4/2020 22:37 1:47:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel. OK Portable genset has been refilled with 7 gallons of fuel. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 06:30:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 12:30:12 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello all, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 8 7 32 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 40 11 1 0 44 ZTE 1 1 0 0 1 Huawei 9 9 9 1 9 Network 50 21 10 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 5 10 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 430:26:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 409:31:29 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 351:15:29 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 335:51:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 327:19:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 326:07:29 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 250:05:29 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 250:05:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 225:36:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 219:47:29 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 134:35:29 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 128:55:29 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 121:37:29 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 118:55:29 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 113:20:29 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 62:01:29 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 52:15:29 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 40:19:29 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 37:59:29 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 34:35:29 Transmission Transmission (Indeterminate) Team is close to the site, waiting for someone to assist them due to bandits in the area. More update will be share once available INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 34:35:29 Dependent Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 33:19:29 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 33:19:29 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 31:25:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 23:11:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 22:28:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 22:27:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 22:15:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 21:30:29 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 18:39:29 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 18:07:29 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 18:07:29 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 16:32:29 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator due to payment issue, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 16:03:29 Transmission Transmission (Indeterminate) No power issue found, TX Team is aware, ETA:8h30 AM INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 14:59:29 Power Power Failure (Indeterminate) ETA is expired, New update will be shared INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 14:03:29 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 13:55:29 Power Power Failure (Indeterminate) ETA is expired, New update will be shared INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 13:27:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 13:08:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 19:54 12:31:29 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 10:35:29 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 9:36:29 Power Generator failure (Indeterminate) Site located on private property. Team will reach the site , ETA: 8h40AM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 8:04:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 8:04:29 Dependent Affected by the power issue at the main site Affected by HDN111 INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/5/2020 2:22 6:03:29 Power Power Failure (Indeterminate) Site is out of fuel, waiting for pictures. INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 5:18:29 Power Power Failure (Indeterminate) ETA 7:30 AM expired. Update is expected from talkpool. INC417392 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/5/2020 3:46 4:39:29 Power Power Failure (Indeterminate) Team has been informed , ETA 8:15 AM INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 3:35:29 Power Power Failure (Indeterminate) Team is already informed.ETA:8H20 AM INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 3:35:29 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 0:55:29 Power Power Failure (Indeterminate) Team dispatched. ETA: 10H00 AM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Aug 5 06:32:54 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 5 Aug 2020 12:32:54 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: HDS276: was rescued last night. NOC informed at 2230 approximately. Best Regards, [cid:image001.jpg at 01D66B02.FFCFE690] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, August 5, 2020 8:30 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 08:00 AM Hello all, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 8 7 32 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 40 11 1 0 44 ZTE 1 1 0 0 1 Huawei 9 9 9 1 9 Network 50 21 10 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 5 10 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 430:26:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 409:31:29 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 351:15:29 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 335:51:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 327:19:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 326:07:29 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 250:05:29 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 250:05:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 225:36:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 219:47:29 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 134:35:29 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 128:55:29 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 121:37:29 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 118:55:29 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 113:20:29 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 62:01:29 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 52:15:29 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 40:19:29 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 37:59:29 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 34:35:29 Transmission Transmission (Indeterminate) Team is close to the site, waiting for someone to assist them due to bandits in the area. More update will be share once available INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 34:35:29 Dependent Affected by the Transmission issue at the main site Affected by HDO616 INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 33:19:29 Power Power Failure (Indeterminate) Area is blocked due to armed gangs. INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 33:19:29 Dependent Affected by the power issue at the main site Affected by HDC280 INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 31:25:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 23:11:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 22:28:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 22:27:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C O&M FUEL 8/4/2020 10:10 22:15:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 21:30:29 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 18:39:29 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 18:07:29 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 18:07:29 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 16:32:29 Power Generator failure (Indeterminate) The Guardian refuses the team to restart the generator due to payment issue, reported by TP team. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 16:03:29 Transmission Transmission (Indeterminate) No power issue found, TX Team is aware, ETA:8h30 AM INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 14:59:29 Power Power Failure (Indeterminate) ETA is expired, New update will be shared INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 14:03:29 Power Power Failure (Indeterminate) genset newly installed out of fuel .Site will be up with The commercial Power. INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 13:55:29 Power Power Failure (Indeterminate) ETA is expired, New update will be shared INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 13:27:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 13:08:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 19:54 12:31:29 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 10:35:29 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 9:36:29 Power Generator failure (Indeterminate) Site located on private property. Team will reach the site , ETA: 8h40AM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 8:04:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 8:04:29 Dependent Affected by the power issue at the main site Affected by HDN111 INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/5/2020 2:22 6:03:29 Power Power Failure (Indeterminate) Site is out of fuel, waiting for pictures. INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 5:18:29 Power Power Failure (Indeterminate) ETA 7:30 AM expired. Update is expected from talkpool. INC417392 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/5/2020 3:46 4:39:29 Power Power Failure (Indeterminate) Team has been informed , ETA 8:15 AM INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 3:35:29 Power Power Failure (Indeterminate) Team is already informed.ETA:8H20 AM INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 3:35:29 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 0:55:29 Power Power Failure (Indeterminate) Team dispatched. ETA: 10H00 AM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 0:55:29 Dependent Affected by the power issue at the main site Affected by HDS351 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 08:39:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 14:39:39 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM Message-ID: Hello all, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 7 8 9 28 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 10 1 0 39 ZTE 4 3 1 0 4 Huawei 9 9 9 0 9 Network 48 22 11 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 6 10 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 431:06:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 336:31:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 226:15:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 62:41:24 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 38:39:26 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 35:15:26 Transmission Transmission (Indeterminate) Team working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 35:15:26 Dependent Affected by the Transmission issue at the main site Affected by HDO616 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 17:12:26 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 22:49 10:16:26 Power Generator failure (Indeterminate) Team on site waiting for access INC417510 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/5/2020 8:13 0:52:26 Power Generator failure (Indeterminate) Team is informed , ETA 9:20AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 411:44:22 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 353:28:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 329:32:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 113:59:55 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 328:20:22 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 222:00:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 131:08:22 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 121:08:22 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 5:57:55 Power Power Failure (Indeterminate) Team is waiting for access INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 54:28:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 42:32:22 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 33:38:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 25:24:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 24:41:22 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417492 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/5/2020 8:49 0:15:24 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC417492 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/5/2020 8:49 0:15:24 Dependent Affected by the power issue at the main site Affected by HDS277 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 24:40:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 24:28:22 Power Power Failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA not yet available INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 20:52:22 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 135:29:07 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 122:31:38 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 20:20:22 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 20:20:22 Dependent Affected by the power issue at the main site Affected by HDC276 INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 18:16:22 Transmission Transmission (Indeterminate) Talkpool cannot provided any update for the site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 17:12:22 Transmission Transmission (Indeterminate) No power issue found, TX Team is aware, ETA: to be provided INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 16:08:22 Power Power Failure (Indeterminate) ETA is expired, due team is working on HDC260. New ETA will be shared. INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 15:21:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417513 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/4/2020 20:46 13:52:22 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 12:48:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 10:17:22 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 14:57:38 Power Power Failure (Indeterminate) Genset newly installed out of fuel .Site will be up with The commercial Power. INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 10:17:22 Dependent Affected by the power issue at the main site Affected by HDN111 INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 8/5/2020 2:22 8:16:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 5:48:22 Power Power Failure (Indeterminate) Team on site INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 5:48:22 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 3:08:22 Power Power Failure (Indeterminate) Team is informed. ETA 10:00 AM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417509 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 8/5/2020 8:06 2:32:22 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 12:00 PM INC417509 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 8:06 2:32:22 Dependent Affected by the power issue at the main site Affected by HDN224 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 08:44:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 14:44:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (10:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1281:16:32 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1155:19:32 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 385:15:32 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 285:22:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 285:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 240:57:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 235:04:32 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 211:44:32 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 175:36:32 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 175:28:32 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 162:47:32 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 157:12:32 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 153:40:32 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 133:22:32 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 118:50:32 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 100:35:32 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 98:11:32 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 93:15:32 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 89:59:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 87:32:32 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 54:32:32 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 34:39:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 24:32:32 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 21:55:32 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 18:56:32 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 8/4/2020 16:16 18:26:32 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 17:20:32 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 16:20:32 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 11:22:32 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417451 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 8/5/2020 0:50 9:52:32 RBS RBS Fault (Indeterminate) Team cannot provide update. INC417452 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 8/5/2020 0:59 9:43:32 Power Power Failure (Indeterminate) Team is working on the site INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 4:42:32 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417501 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:12:32 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:12:32 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:12:32 Dependent Affected by the power issue at the main site Affected by HDS351 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 08:53:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 14:53:25 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 10:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 10:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC417483 HDC018 VENOTTE Nord Huawei C Talkpool 8/5/20 6:33 2:48:04 Power Generator failure (Indeterminate) Team is aware, ETA 9:35AM expired. Feedback expected from team. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Aug 5 09:00:04 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 5 Aug 2020 15:00:04 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Please assign to Digicel for follow up * HDO175 - Site inspector is investigation about the guardian issue * HDO116 - Out of fuel * HDO525 - Restored * HDS299 - Hybrid rectification planned on 05-Aug -2020 * HGA134 - Restored * HDS277 - Restored * HDS276 - Restored * HDC199 - Ticket created since 8/5/2020 8:49:48 AM, ETA 11:25am * HDN150 - Affected by HDN153 power issue - Commercial power failed Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66B16.54764D20] From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, August 5, 2020 10:40 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 10:00 AM Hello all, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 7 8 9 28 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 10 1 0 39 ZTE 4 3 1 0 4 Huawei 9 9 9 0 9 Network 48 22 11 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 6 10 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 431:06:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 336:31:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 226:15:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 62:41:24 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 38:39:26 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 35:15:26 Transmission Transmission (Indeterminate) Team working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 35:15:26 Dependent Affected by the Transmission issue at the main site Affected by HDO616 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 17:12:26 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 22:49 10:16:26 Power Generator failure (Indeterminate) Team on site waiting for access INC417510 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/5/2020 8:13 0:52:26 Power Generator failure (Indeterminate) Team is informed , ETA 9:20AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 411:44:22 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 353:28:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 329:32:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 113:59:55 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 328:20:22 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 222:00:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 131:08:22 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 121:08:22 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 5:57:55 Power Power Failure (Indeterminate) Team is waiting for access INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 54:28:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 42:32:22 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 33:38:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 25:24:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 24:41:22 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417492 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/5/2020 8:49 0:15:24 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC417492 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/5/2020 8:49 0:15:24 Dependent Affected by the power issue at the main site Affected by HDS277 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 24:40:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 24:28:22 Power Power Failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA not yet available INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 20:52:22 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 135:29:07 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 122:31:38 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 20:20:22 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 20:20:22 Dependent Affected by the power issue at the main site Affected by HDC276 INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 18:16:22 Transmission Transmission (Indeterminate) Talkpool cannot provided any update for the site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 17:12:22 Transmission Transmission (Indeterminate) No power issue found, TX Team is aware, ETA: to be provided INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 16:08:22 Power Power Failure (Indeterminate) ETA is expired, due team is working on HDC260. New ETA will be shared. INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 15:21:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417513 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/4/2020 20:46 13:52:22 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 12:48:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 10:17:22 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 14:57:38 Power Power Failure (Indeterminate) Genset newly installed out of fuel .Site will be up with The commercial Power. INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 10:17:22 Dependent Affected by the power issue at the main site Affected by HDN111 INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 8/5/2020 2:22 8:16:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 5:48:22 Power Power Failure (Indeterminate) Team on site INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 5:48:22 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 3:08:22 Power Power Failure (Indeterminate) Team is informed. ETA 10:00 AM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417509 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 8/5/2020 8:06 2:32:22 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 12:00 PM INC417509 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 8:06 2:32:22 Dependent Affected by the power issue at the main site Affected by HDN224 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Francois.Boyer at digicelgroup.com Wed Aug 5 09:27:10 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Wed, 5 Aug 2020 15:27:10 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM In-Reply-To: References: Message-ID: Please send team on HDO538 today. Community request to recover the site. Regards! From: Nikhil Govind [mailto:nikhil.govind at talkpool.com] Sent: Wednesday, August 5, 2020 11:00 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 10:00 AM Hello NOC, Please see the updated comments - * HDO538 - Please assign to Digicel for follow up * HDO175 - Site inspector is investigation about the guardian issue * HDO116 - Out of fuel * HDO525 - Restored * HDS299 - Hybrid rectification planned on 05-Aug -2020 * HGA134 - Restored * HDS277 - Restored * HDS276 - Restored * HDC199 - Ticket created since 8/5/2020 8:49:48 AM, ETA 11:25am * HDN150 - Affected by HDN153 power issue - Commercial power failed Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D66B1B.58B479C0] From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Wednesday, August 5, 2020 10:40 AM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [Fon] NOC hourly report at 10:00 AM Hello all, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 7 8 9 28 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 10 1 0 39 ZTE 4 3 1 0 4 Huawei 9 9 9 0 9 Network 48 22 11 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 6 10 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 431:06:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 336:31:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 226:15:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 62:41:24 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 38:39:26 Power Generator failure (Indeterminate) Area is not safe yet to access, team is waiting for the situation get better, New update to be shared once available. INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 35:15:26 Transmission Transmission (Indeterminate) Team working on site INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 35:15:26 Dependent Affected by the Transmission issue at the main site Affected by HDO616 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 17:12:26 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 22:49 10:16:26 Power Generator failure (Indeterminate) Team on site waiting for access INC417510 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/5/2020 8:13 0:52:26 Power Generator failure (Indeterminate) Team is informed , ETA 9:20AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 411:44:22 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 353:28:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 329:32:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 113:59:55 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 328:20:22 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 222:00:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 131:08:22 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 121:08:22 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 5:57:55 Power Power Failure (Indeterminate) Team is waiting for access INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 54:28:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 42:32:22 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 33:38:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 25:24:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 24:41:22 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417492 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/5/2020 8:49 0:15:24 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC417492 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/5/2020 8:49 0:15:24 Dependent Affected by the power issue at the main site Affected by HDS277 INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 24:40:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 24:28:22 Power Power Failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA not yet available INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 20:52:22 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 135:29:07 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 122:31:38 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 20:20:22 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 20:20:22 Dependent Affected by the power issue at the main site Affected by HDC276 INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 18:16:22 Transmission Transmission (Indeterminate) Talkpool cannot provided any update for the site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 17:12:22 Transmission Transmission (Indeterminate) No power issue found, TX Team is aware, ETA: to be provided INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 16:08:22 Power Power Failure (Indeterminate) ETA is expired, due team is working on HDC260. New ETA will be shared. INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 15:21:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417513 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/4/2020 20:46 13:52:22 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 12:48:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 10:17:22 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 14:57:38 Power Power Failure (Indeterminate) Genset newly installed out of fuel .Site will be up with The commercial Power. INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 10:17:22 Dependent Affected by the power issue at the main site Affected by HDN111 INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 8/5/2020 2:22 8:16:22 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 5:48:22 Power Power Failure (Indeterminate) Team on site INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 5:48:22 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 3:08:22 Power Power Failure (Indeterminate) Team is informed. ETA 10:00 AM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 3:08:22 Dependent Affected by the power issue at the main site Affected by HDS351 INC417509 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 8/5/2020 8:06 2:32:22 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 12:00 PM INC417509 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 8:06 2:32:22 Dependent Affected by the power issue at the main site Affected by HDN224 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 4081 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 09:54:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 15:54:26 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello all, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 33 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 42 11 1 0 46 ZTE 3 3 0 0 3 Huawei 8 8 8 0 8 Network 53 22 9 0 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 5 13 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 433:51:38 Power Generator failure (Indeterminate) Genset stopped by the population. TP has been dispatched to the site as community request to recover the site INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 412:56:38 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 354:40:38 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 339:16:38 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 330:44:38 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 329:32:38 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 229:01:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 223:12:38 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 138:00:38 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 132:20:38 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 125:02:38 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 122:20:38 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 116:45:38 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 65:26:38 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 55:40:38 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 43:44:38 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 41:24:38 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 34:50:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 26:36:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 25:53:38 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 25:52:38 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 25:40:38 Power Power Failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA 10:30 AM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 22:04:38 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 21:32:38 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 21:32:38 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 19:57:38 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 19:28:38 Transmission Transmission (Indeterminate) Team on site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 18:24:38 Transmission Transmission (Indeterminate) Talkpool cannot provided any update for the site INC416764 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 17:28:38 Dependent Affected by the power issue at the main site Affected by HDN153 INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 17:20:38 Power Power Failure (Indeterminate) ETA is expired, due team is working on HDC260. New ETA will be shared. INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 16:52:38 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 16:33:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 14:00:38 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/4/2020 22:49 13:01:38 Fuel Generator failure (Fuel issue) Fuel Team is informed since 8/05/2020 at 9:37AM, ETR 11:30AM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 11:29:38 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 11:29:38 Dependent Affected by the power issue at the main site Affected by HDN111 INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 7:00:38 Power Power Failure (Indeterminate) Team on site INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 7:00:38 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 4:20:38 Power Power Failure (Indeterminate) Team is informed. ETA 12:15 PM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417509 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 8/5/2020 8:06 3:44:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 12:00 PM INC417509 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 8:06 3:44:38 Dependent Affected by the power issue at the main site Affected by HDN224 INC417513 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/5/2020 8:46 3:04:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 11:25 PM INC417520 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 8/5/2020 9:02 2:48:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 11:40 PM INC417520 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 8/5/2020 9:02 2:48:38 Dependent Affected by the power issue at the main site Affected by HDC234 INC417523 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 8/5/2020 9:10 2:40:38 Power Power Failure (Indeterminate) Team is informed. ETA 11:15 AM INC417523 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 8/5/2020 9:10 2:40:38 Dependent Affected by the power issue at the main site Affected by HDS003 INC417603 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 9:53 1:57:38 Power Generator failure (Indeterminate) Team is informed , ETA 12:15PM INC417494 HAIDS124 BURIN 2 DUCIS #N/A ZTE 2G+3G C Talkpool 8/5/2020 10:04 1:46:38 Power Power Failure (Indeterminate) Team is informed. ETA 11:15 AM INC417611 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 10:04 1:46:38 Dependent Affected by the power issue at the main site Affected by HDS124 INC417616 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 8/5/2020 10:23 1:27:38 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC417537 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 10:30 1:20:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided INC417538 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 8/5/2020 10:38 1:12:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Aug 5 10:13:47 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 5 Aug 2020 16:13:47 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO578 - Access issue due to bandits are asking money to the team to access the site * HDS276 - Restored * HDC325 - Restored * HDN111 - Restored * HDC260 - Power is restored, Tx team is requested, ETA will be shared * HDS351 - Team working on site * HDN224 - Revised ETA 1pm * HDC199 - Team is working on site * HDC234 - Team working on site * HDS003 - Team working on site * HDO199 - Revised ETA 12:45pm * HDS124 - Team working on site * HDS195 - ETA 2pm * HDN120 - ETA 12:50pm * HDN238 - ETA 12:50pm Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66B20.833B37B0] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Wednesday, August 5, 2020 11:54 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello all, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 33 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 42 11 1 0 46 ZTE 3 3 0 0 3 Huawei 8 8 8 0 8 Network 53 22 9 0 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 5 13 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 433:51:38 Power Generator failure (Indeterminate) Genset stopped by the population. TP has been dispatched to the site as community request to recover the site INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 412:56:38 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More update will be provided 8/5/2020 12:00 PM. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 354:40:38 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 339:16:38 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 330:44:38 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 329:32:38 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 229:01:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 223:12:38 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 138:00:38 RBS RBS Fault (DUW failure) DUW Faulty, spare collected . ETA to be provided INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 132:20:38 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 125:02:38 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 122:20:38 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 116:45:38 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 65:26:38 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 55:40:38 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 43:44:38 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 41:24:38 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 34:50:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 26:36:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 25:53:38 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 25:52:38 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 25:40:38 Power Power Failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA 10:30 AM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 22:04:38 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 21:32:38 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 21:32:38 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 19:57:38 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 19:28:38 Transmission Transmission (Indeterminate) Team on site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 18:24:38 Transmission Transmission (Indeterminate) Talkpool cannot provided any update for the site INC416764 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 17:28:38 Dependent Affected by the power issue at the main site Affected by HDN153 INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 17:20:38 Power Power Failure (Indeterminate) ETA is expired, due team is working on HDC260. New ETA will be shared. INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 16:52:38 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 9:33 PM , ETR to be provided by them INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 16:33:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 14:00:38 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 8/4/2020 22:49 13:01:38 Fuel Generator failure (Fuel issue) Fuel Team is informed since 8/05/2020 at 9:37AM, ETR 11:30AM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 8/5/2020 0:21 11:29:38 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 11:29:38 Dependent Affected by the power issue at the main site Affected by HDN111 INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 7:00:38 Power Power Failure (Indeterminate) Team on site INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 7:00:38 Dependent Affected by the power issue at the main site Affected by HDC260 INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 4:20:38 Power Power Failure (Indeterminate) Team is informed. ETA 12:15 PM INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:20:38 Dependent Affected by the power issue at the main site Affected by HDS351 INC417509 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 8/5/2020 8:06 3:44:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 12:00 PM INC417509 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 8:06 3:44:38 Dependent Affected by the power issue at the main site Affected by HDN224 INC417513 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/5/2020 8:46 3:04:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 11:25 PM INC417520 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 8/5/2020 9:02 2:48:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 11:40 PM INC417520 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 8/5/2020 9:02 2:48:38 Dependent Affected by the power issue at the main site Affected by HDC234 INC417523 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 8/5/2020 9:10 2:40:38 Power Power Failure (Indeterminate) Team is informed. ETA 11:15 AM INC417523 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 8/5/2020 9:10 2:40:38 Dependent Affected by the power issue at the main site Affected by HDS003 INC417603 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 9:53 1:57:38 Power Generator failure (Indeterminate) Team is informed , ETA 12:15PM INC417494 HAIDS124 BURIN 2 DUCIS #N/A ZTE 2G+3G C Talkpool 8/5/2020 10:04 1:46:38 Power Power Failure (Indeterminate) Team is informed. ETA 11:15 AM INC417611 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 10:04 1:46:38 Dependent Affected by the power issue at the main site Affected by HDS124 INC417616 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 8/5/2020 10:23 1:27:38 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC417537 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 10:30 1:20:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided INC417538 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 8/5/2020 10:38 1:12:38 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 10:35:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 16:35:09 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC417524 HAIDN007 INC417524 Nord ZTE A Talkpool 8/5/2020 8:50 3:44:40 Power Generator failure (Indeterminate) Team is waiting for access. INC417548 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 8/5/2020 11:35 0:59:40 Power Generator failure (Indeterminate) Team is informed, ETA 1:00PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 10:36:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 16:36:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1283:10:18 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1156:52:00 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 386:48:00 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 286:55:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 286:52:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 253:54:18 Power Generator failure (Indeterminate) Genset Newly installed gives abnormalities When it is running on site, team is waiting for spares to make troubleshooting. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 242:30:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 236:37:00 RBS RBS Fault (RUS failure) Faulty RRUS01B8, team is on site to replace the faulty spare.. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 213:20:18 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 177:12:18 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 177:04:18 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 164:23:18 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 158:45:00 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare is in the region. Next update will be share once available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 155:13:00 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 134:55:00 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 120:23:00 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 102:10:22 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 99:44:00 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 94:51:18 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 91:32:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 89:08:18 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 56:05:00 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 36:12:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:05 26:10:00 Power Power Failure (Solar System failure) Solar system failed / Sectors will be back on air when the batteries get charged with solar energy INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 26:07:55 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 23:31:18 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 20:29:00 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 8/4/2020 16:16 19:59:00 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 18:56:18 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417268 HDN208 LIMBE Nord Ericsson 2G A Talkpool 8/4/2020 17:26 18:48:40 RBS RBS Fault (Indeterminate) Another team will reach the site ETA 12:15PM. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 17:53:00 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 12:55:00 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417451 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 8/5/2020 0:50 11:25:00 RBS RBS Fault (Indeterminate) Team is on site. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 6:14:40 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417501 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 4:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 4:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC417501 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 4:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC417516 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 9:00 3:14:40 RBS RBS Fault (Indeterminate) Team has been informed, ETA 1:30PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Magdala.Jean at digicelgroup.com Wed Aug 5 10:42:48 2020 From: Magdala.Jean at digicelgroup.com (Magdala Jean Casseus) Date: Wed, 5 Aug 2020 16:42:48 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Hi team, Could you please help us to find a solution quickly, the customer is very frustrated because the internet is not working until now. Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Sasoun Deronis Sent: Tuesday, August 4, 2020 10:51 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; David Cielo Vielot ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Haiti Noc ; HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery ; Magdala Jean Casseus Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hello Team, Can we please have an update for this customer. We're still receiving lot of complaints. We would appreciate your kind feedback on this. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Sasoun Deronis > Sent: Monday, August 3, 2020 7:10 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; David Cielo Vielot >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Haiti Noc >; HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery >; Magdala Jean Casseus > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi David/ Jithin, Can you share update for this ICT customer. Thank you for your reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Magdala Jean Casseus > Sent: Monday, August 3, 2020 6:23 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Team, Any update please? Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, July 31, 2020 11:12 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus > Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery >; Haiti Noc > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image008.png at 01D66B25.4FDA5900] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 64635 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 1608 bytes Desc: image007.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.png Type: image/png Size: 18355 bytes Desc: image008.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2380 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 12:24:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 18:24:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 2:00 PM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1284:53:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1158:56:48 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 388:52:48 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 288:59:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 288:56:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 255:59:48 Power Generator failure (Indeterminate) Team is on site installing portable genset. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 244:34:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 215:21:48 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 179:13:48 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 179:05:48 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 166:24:48 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 160:49:48 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare is in the region. Next update will be share once available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 157:17:48 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 136:59:48 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 122:27:48 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 104:12:48 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 101:48:48 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 96:52:48 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 93:36:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 91:09:48 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 58:09:48 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 38:16:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 28:09:48 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 25:32:48 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 22:33:48 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 8/4/2020 16:16 22:03:48 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 20:57:48 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 19:57:48 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 14:59:48 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417451 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 8/5/2020 0:50 13:29:48 RBS RBS Fault (Indeterminate) Team is still working on site. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 8:19:48 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/5/2020 10:05 4:14:48 Power Power Failure (Solar System failure) Solar system failed / Sectors will be back on air when the batteries get charged with solar energy INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 4:14:48 RBS RBS Fault (Indeterminate) Tx team has been informed, team cannot provide update. INC417478 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 8/5/2020 12:25 1:54:48 RBS RBS Fault (Indeterminate) Tx team is aware, team cannot provide update. INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 1:44:48 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 1:24:48 RBS RBS Fault (Indeterminate) Team is aware, ETA 3:30PM. INC417537 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 13:20 0:59:48 RBS RBS Fault (Indeterminate) Tx team has been requested, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 12:23:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 18:23:46 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello all, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 7 6 18 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 9 1 0 27 ZTE 1 1 0 0 1 Huawei 9 9 9 1 9 Network 31 19 10 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 8 2 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 436:23:44 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 415:28:44 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 357:12:44 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 341:48:44 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 333:16:44 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 332:04:44 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 231:33:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 225:44:44 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 140:32:44 RBS RBS Fault (DUW failure) Team on site INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 134:52:44 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 127:34:44 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 124:52:44 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 119:17:44 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 67:58:44 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 58:12:44 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 46:16:44 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 43:56:44 Power Generator failure (Indeterminate) Team cannot reach the due the Area blocked by the gang requested money. More update will be share once available INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 37:22:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 29:08:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 28:25:44 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 28:24:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 24:36:44 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 24:04:44 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 24:04:44 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 22:29:44 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 22:00:44 Transmission Transmission (Indeterminate) Team on site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 20:56:44 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC416764 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 20:00:44 Dependent Affected by the power issue at the main site Affected by HDN153 INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 19:05:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 16:32:44 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/4/2020 22:49 15:33:44 Power Generator failure (Indeterminate) Site remains down after refueling , power Team requested. ETA 4:00PM INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 14:01:44 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 9:32:44 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417567 HAIDS289 LEXY Sud ZTE 2G+3G C Talkpool 8/5/2020 10:04 4:18:44 Power Power Failure (Indeterminate) Team is informed. ETA 2:14 PM INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 3:26:44 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417558 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 12:08 2:14:44 Power Generator failure (Indeterminate) Team is informed , ETA 2:30PM INC417613 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 12:33 1:49:44 Power Generator failure (Indeterminate) ETA expired , new ETA 2:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 12:25:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 18:25:35 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 2:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC417548 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 8/5/2020 11:35 2:30:55 Power Generator failure (Indeterminate) Team on site waiting for access INC417666 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE A Talkpool 8/5/2020 13:20 0:45:55 Power Generator failure (Indeterminate) Team is informed, ETA 3:30PM INC417585 HDO006 CARADEUX Port-au-Prince Huawei A Talkpool 8/5/2020 13:37 0:28:55 Power Generator failure (Indeterminate) Team is informed, ETA 3:00PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 14:41:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 20:41:02 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello all, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 8 7 7 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 9 1 0 33 ZTE 2 2 1 0 2 Huawei 9 9 9 0 9 Network 38 20 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 6 7 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 438:40:00 Power Generator failure (Indeterminate) Genset stopped by the population. TP has been dispatched to the site as community request to recover the site INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 417:45:00 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 359:29:00 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 344:05:00 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 335:33:00 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 334:21:00 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 233:50:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 228:01:00 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 142:49:00 RBS RBS Fault (DUW failure) Team on site INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 137:09:00 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 129:51:00 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 127:09:00 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 121:34:00 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 70:15:00 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 60:29:00 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 48:33:00 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 39:39:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 31:25:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 30:42:00 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 30:41:00 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 26:53:00 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 26:21:00 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 26:21:00 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 24:46:00 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 24:17:00 Transmission Transmission (Indeterminate) Team on site INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 23:13:00 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC416764 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 22:17:00 Dependent Affected by the power issue at the main site Affected by HDN153 INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 21:22:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 16:18:00 Power Power Failure (Indeterminate) After TX Intervention, Power team is informed, ETA to be provided INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 8/5/2020 4:50 11:49:00 Fuel Generator failure (Fuel issue) Site out of fuel reported by Talkpool. Waiting for photos for confirmation INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 11:49:00 Dependent Affected by the fuel issue at the main site Affected by HDC260 INC417478 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 11:49:00 Dependent Affected by the fuel issue at the main site Affected by HDC260 INC417524 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Digicel 8/5/2020 8:50 7:49:00 Power Power Failure (Indeterminate) Owner block access because of fuel leak on the roof of his house. The follow up is ongoing by concern team INC417567 HAIDS289 LEXY Sud ZTE 2G+3G C Talkpool 8/5/2020 10:04 6:35:00 Power Power Failure (Indeterminate) Team is informed. ETA 2:14 PM INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 5:43:00 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417558 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 12:08 4:31:00 Power Generator failure (Indeterminate) ETA expired , new ETA 4:30PM INC417679 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/5/2020 14:06 2:33:00 Power Power Failure (Indeterminate) Team on site, TX team has been requested for support INC417679 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/5/2020 14:06 2:33:00 Dependent Affected by the power issue at the main site Affected by HDC206 INC417679 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/5/2020 14:06 2:33:00 Dependent Affected by the power issue at the main site Affected by HDC206 INC417679 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/5/2020 14:06 2:33:00 Dependent Affected by the power issue at the main site Affected by HDC206 INC417709 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B O&M FUEL 8/5/2020 14:10 2:29:00 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/05/2020) at 04:10 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417690 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/5/2020 14:39 2:00:00 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 1:35:00 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC417805 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:17 1:22:00 Power Power Failure (Indeterminate) Team is aware to check the issue, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Wed Aug 5 14:53:52 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Wed, 5 Aug 2020 20:53:52 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Hi Jithin/ David, When can we expect at least one feedback from you regarding this case? Thank you for your prompt reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Sasoun Deronis Sent: Tuesday, August 4, 2020 10:51 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; David Cielo Vielot ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Haiti Noc ; HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery ; Magdala Jean Casseus Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hello Team, Can we please have an update for this customer. We're still receiving lot of complaints. We would appreciate your kind feedback on this. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Sasoun Deronis > Sent: Monday, August 3, 2020 7:10 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; David Cielo Vielot >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Haiti Noc >; HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery >; Magdala Jean Casseus > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi David/ Jithin, Can you share update for this ICT customer. Thank you for your reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Magdala Jean Casseus > Sent: Monday, August 3, 2020 6:23 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Team, Any update please? Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, July 31, 2020 11:12 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus > Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery >; Haiti Noc > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image003.png at 01D66B48.F2288F10] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 1608 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 18355 bytes Desc: image003.png URL: From jithin.j.singh at talkpool.com Wed Aug 5 15:03:28 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Wed, 5 Aug 2020 21:03:28 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Hello NOC, The arrangements have been done for our team to travel to the island tomorrow morning early and they will check the issue by 8:00 AM. Thialy Legagneur (+509 3701 5667) is the technician in-charged. BR/ Jithin Singh. From: Sasoun Deronis Sent: Wednesday, August 5, 2020 4:54 PM To: Jithin J Singh ; David Cielo Vielot ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; gerry.bolante at tpmanagementsa.com Cc: Haiti Noc ; HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery ; Magdala Jean Casseus ; Eng Teck Ng ; Francois Boyer Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Jithin/ David, When can we expect at least one feedback from you regarding this case? Thank you for your prompt reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D66B49.CAC1EE20] From: Sasoun Deronis Sent: Tuesday, August 4, 2020 10:51 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; David Cielo Vielot >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Haiti Noc >; HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery >; Magdala Jean Casseus > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hello Team, Can we please have an update for this customer. We're still receiving lot of complaints. We would appreciate your kind feedback on this. Regards, Sasoun Deronis [cid:image001.jpg at 01D66B49.CAC1EE20] From: Sasoun Deronis > Sent: Monday, August 3, 2020 7:10 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; David Cielo Vielot >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Haiti Noc >; HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery >; Magdala Jean Casseus > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi David/ Jithin, Can you share update for this ICT customer. Thank you for your reply. Regards, Sasoun Deronis [cid:image001.jpg at 01D66B49.CAC1EE20] From: Magdala Jean Casseus > Sent: Monday, August 3, 2020 6:23 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Team, Any update please? Regards. [cid:image002.jpg at 01D66B49.CAC1EE20] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, July 31, 2020 11:12 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; David Cielo Vielot > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus > Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery >; Haiti Noc > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image003.png at 01D66B49.CAC1EE20] Regards, [cid:image002.jpg at 01D66B49.CAC1EE20] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 1608 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 18355 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 16:23:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 22:23:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1288:57:08 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1163:00:08 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 392:56:08 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 293:03:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 293:00:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 260:03:08 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 248:38:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 219:25:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 183:17:08 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 183:09:08 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 170:28:08 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 161:21:08 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 141:03:08 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 108:16:08 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 105:52:08 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 100:56:08 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 97:40:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 95:13:08 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 62:13:08 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 42:20:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 32:13:08 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 29:36:08 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 26:37:08 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 8/4/2020 16:16 26:07:08 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 25:01:08 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 24:01:08 Power Power Failure (Indeterminate) The genset newly installed is out of fuel. Site is expected to be back in service with commercial power. INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 19:03:08 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 12:23:08 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/5/2020 10:05 8:18:08 Power Power Failure (Solar System failure) Solar system failed / Sectors will be back on air when the batteries get charged with solar energy INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 8:18:08 RBS RBS Fault (Indeterminate) Team cannot provide update. INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 5:48:08 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 5:28:08 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 16:24:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 22:24:20 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. ? No sites running on battery at 06H00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 17:33:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 5 Aug 2020 23:33:09 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 5th 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 5th 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 441:17:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 420:22:25 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 362:06:25 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 346:42:25 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 338:10:25 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 336:58:25 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 236:27:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 230:38:25 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 145:26:25 RBS RBS Fault (DUW failure) Talkpool cannot share any feedback for the site. INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 132:28:25 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 129:46:25 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 124:11:25 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 72:52:25 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 63:06:25 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 51:10:25 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 42:16:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 34:02:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 33:19:25 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 33:18:25 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 29:30:25 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 28:58:25 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 28:58:25 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 27:23:25 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 26:54:25 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 25:50:25 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 23:59:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 18:55:25 Power Power Failure (Indeterminate) After Tx Intervention, Power team is informed, ETA 6:45 PM, is expired waiting for new update. INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A O&M FUEL 8/5/2020 4:50 14:26:25 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 5th 2020. ETR not provided yet. INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D O&M FUEL 8/5/2020 4:50 14:26:25 Dependent Affected by the fuel issue at the main site Affected by HDC260 INC417478 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 8/5/2020 4:50 14:26:25 Dependent Affected by the fuel issue at the main site Affected by HDC260 INC417524 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Digicel 8/5/2020 8:50 10:26:25 Power Power Failure (Indeterminate) Owner block access because of fuel leak on the roof of his house. The follow up is ongoing by concern team INC417567 HAIDS289 LEXY Sud ZTE 2G+3G C Talkpool 8/5/2020 10:04 9:12:25 Power Power Failure (Indeterminate) Team is working on the site INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 8:20:25 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417709 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 8/5/2020 14:10 5:06:25 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/05/2020) at 04:10 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417680 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 8/5/2020 14:10 5:06:25 Power Power Failure (Indeterminate) Team is working on the site INC417690 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/5/2020 14:39 4:37:25 Power Generator failure (Indeterminate) Team working on site INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 4:12:25 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417815 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/5/2020 15:51 3:25:25 Power Power Failure (Indeterminate) Team is aware to check the issue, ETA 6:30 PM, is expired waiting for new update. INC417662 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:59 3:17:25 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC417825 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/5/2020 16:22 2:54:25 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC417824 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 16:26 2:50:25 Power Generator failure (Indeterminate) Team working on site INC417826 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 16:30 2:46:25 Power Power Failure (Indeterminate) Portable is out of fuel. Eta not yet available INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 2:36:25 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417837 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 16:57 2:19:25 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC417852 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 17:24 1:52:25 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC417740 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 8/5/2020 17:58 1:18:25 Power Power Failure (Indeterminate) Team is aware to check the issue, ETA to be provided INC417740 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/5/2020 17:58 1:18:25 Dependent Affected by the power issue at the main site Affected by HDO434 INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 1:06:25 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417558 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 18:12 1:04:25 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC417856 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 18:14 1:02:25 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC417589 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 INC417589 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 0:42:25 Fiber Transmission (Link failure) Affected by the Fiber Cut Vigie-MC. Link VG-HDN214 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1289:54:02 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1163:57:02 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 393:53:02 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 294:00:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 293:57:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 249:35:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 243:42:02 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 220:22:02 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 184:14:02 RBS RBS Fault (RRU failure) RRUS01B3 Faulty , waiting for next feedback INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 184:06:02 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 171:25:02 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 165:50:02 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 162:18:02 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 142:00:02 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 127:28:02 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 109:13:02 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 106:49:02 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 101:53:02 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415725 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/1/2020 16:43 98:37:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 96:10:02 RBS RBS Fault (RUS failure) RUS12B5 is faulty , waiting for next update INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 63:10:02 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416767 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/3/2020 18:14 49:06:02 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 43:17:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 33:23:02 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 33:10:02 RBS RBS Fault (Rectifier failure) Faulty rectifier. Spare part not yet available. ETR to be provided INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 10:45 32:35:02 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/4/2020 10:55 32:25:02 Power Power Failure (Solar System failure) Solar system failed. Sector will get back once the batteries are fully charged to support the whole site load. INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 30:33:02 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part not yet available. ETR to be provided INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 27:34:02 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 8/4/2020 16:16 27:04:02 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 25:58:02 RBS RBS Fault (RUS failure) RUS01B8 faulty , will be replaced on 8/5/2020 , ETR to be provided INC417268 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 8/4/2020 17:26 25:54:02 RBS RBS Fault (Indeterminate) sector T down, Team is informed, ETA to be provided. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/4/2020 18:22 24:58:02 RBS RBS Fault (Indeterminate) Sector B down, team is informed, ETA to be provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC417382 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 2:39 8/5/2020 7:39 5:00:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) main breaker trip due to the load suddenly increase OK reset alarm, restart genset INC417510 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/5/2020 8:13 8/5/2020 9:08 0:55:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) low oil pressure, front seal, OK cankers seal /add 2 gallon oil, restart INC416907 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 8/5/2020 10:30 36:40:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) indeterminate Need to be justified Team reinstall the antenna INC416907 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 21:50 8/5/2020 10:30 36:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO616 Cascaded Back in the air with the main site INC417489 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 10:31 8/5/2020 10:45 0:14:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) low oil pressure, front seal, OK Team added 1 1/2 gallon oil, restart genset INC417603 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 9:53 8/5/2020 14:30 4:37:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure, front seal OK Team added 1 1/2 gallon oil, restart genset INC416769 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/3/2020 18:26 8/5/2020 15:30 45:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from contractor INC417357 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/4/2020 22:49 8/5/2020 15:10 16:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Team restart the genset after refueling INC417687 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 14:35 8/5/2020 15:20 0:45:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker Huawei tripped OK Reset Huawei breaker INC417613 HAIDO566 MARRIN_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 12:33 8/5/2020 16:30 3:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from contractor INC417714 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:51 8/5/2020 17:51 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate ok RCA and resolution details still pending from contractor INC417558 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/5/2020 12:08 8/5/2020 18:00 5:52:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Team restart the genset after refueling INC417824 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 16:26 8/5/2020 18:00 1:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from contractor INC417459 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 2:47 8/5/2020 8:17 5:30:02 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified portable genset have been refueled INC417392 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 8/5/2020 3:46 8/5/2020 8:31 4:45:02 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC417471 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 3:07 8/5/2020 8:40 5:33:02 4:00:00 Not Compliant Power Generator failure (High temperature) Low oil pressure Need to be justified 1 and 1/2 gallon of oil added; and genset was restarted. INC417492 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/5/2020 8:49 8/5/2020 10:04 1:14:31 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified portable genset have been refueled INC417492 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/5/2020 8:49 8/5/2020 10:04 1:14:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back up with the main site INC417523 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 8/5/2020 9:10 8/5/2020 11:12 2:01:36 4:00:00 Compliant Power Generator Failure (Faulty AVR) Contact was lost with AVR Need to be justified Lost contact with AVR INC417523 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 8/5/2020 9:10 8/5/2020 11:12 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS003 Cascaded Back up with the main site INC417320 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A O&M FUEL 8/4/2020 18:58 8/5/2020 11:23 16:25:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started to put the site on air INC417061 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 8/4/2020 10:10 8/5/2020 11:36 25:26:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started to put the site on air INC417494 HAIDS124 BURIN 2 DUCIS Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 10:04 8/5/2020 11:47 1:42:05 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm clear by itself INC417501 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 7:30 8/5/2020 13:00 5:29:42 4:00:00 Not Compliant Power Power Failure (Indeterminate) Team is working on the site Cascaded Back up with the main site INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 8/5/2020 13:00 5:29:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site INC417501 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 8/5/2020 13:00 5:29:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site INC417501 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 8/5/2020 13:00 5:29:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site INC417501 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 8/5/2020 7:30 8/5/2020 13:00 5:29:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site INC417611 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 8/5/2020 10:04 8/5/2020 13:10 3:05:05 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified portable genset have been refueled INC417616 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 8/5/2020 10:23 8/5/2020 13:14 2:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC417692 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 8/5/2020 14:10 8/5/2020 15:29 1:18:25 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC417680 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 8/5/2020 14:10 8/5/2020 15:17 1:06:25 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 8/5/2020 17:12 137:41:14 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started to put the site on air INC417476 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 8/5/2020 4:02 8/5/2020 7:02 3:00:25 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Up with the power commercial EDH INC417438 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/4/2020 23:30 8/5/2020 7:11 7:41:08 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC416792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/4/2020 19:54 8/5/2020 8:02 12:08:00 4:00:00 Not Compliant Power Affected by the power issue at the main site affected by HDC318 Cascaded Back in service with the main site INC416875 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 8/3/2020 23:06 8/5/2020 8:57 33:50:48 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC416792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/4/2020 20:27 8/5/2020 9:02 12:35:14 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK Site is back in service with sunrise INC416875 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 8/3/2020 23:06 8/5/2020 8:57 33:50:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back in service with the main site INC417458 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 8/5/2020 2:22 8/5/2020 10:57 8:35:28 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC417283 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 0:21 8/5/2020 10:32 10:11:05 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Back in service with the main site INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/5/2020 4:50 8/5/2020 11:30 6:39:41 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC260 Cascaded Back in service with the main site INC417282 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/4/2020 18:30 8/5/2020 11:54 17:24:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC417513 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 8/5/2020 8:46 8/5/2020 12:31 3:45:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC417501 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 8/5/2020 7:30 8/5/2020 13:00 5:29:40 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back in service with the main site INC417520 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 8/5/2020 9:02 8/5/2020 13:43 4:40:56 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temperature OK 1 gallon of water added and the genset has been restarted. INC417520 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 8/5/2020 9:02 8/5/2020 13:43 4:40:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC234 Cascaded Back in service with the main site INC417509 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 8/5/2020 8:06 8/5/2020 13:49 5:42:39 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temperature OK 1 gallons water added INC417509 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 8:06 8/5/2020 13:49 5:42:39 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN224 Cascaded Back in service with the main site INC417425 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 8/4/2020 21:50 8/5/2020 15:14 17:24:15 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC417678 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 8/5/2020 13:58 8/5/2020 15:47 1:48:19 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Up with no power intervention. INC417678 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 8/5/2020 13:58 8/5/2020 15:47 1:48:19 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC417678 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 8/5/2020 13:58 8/5/2020 15:47 1:48:19 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC417678 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 8/5/2020 13:58 8/5/2020 15:47 1:48:19 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC417678 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 8/5/2020 13:58 8/5/2020 15:47 1:48:19 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC417805 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:17 8/5/2020 17:17 1:59:20 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate OK Site back up without intervention INC416764 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 8/4/2020 18:22 8/5/2020 18:02 23:40:44 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN153 Cascaded Back in service with the main site INC417679 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 8/5/2020 14:06 8/5/2020 18:30 4:23:24 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC417679 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 8/5/2020 14:06 8/5/2020 18:30 4:23:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back in service with the main site INC417679 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 8/5/2020 14:06 8/5/2020 18:30 4:23:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back in service with the main site INC417679 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/5/2020 14:06 8/5/2020 18:30 4:23:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back in service with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 18:36:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 00:36:53 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello all, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 10 8 11 35 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 46 7 0 0 51 ZTE 2 2 1 0 2 Huawei 11 11 11 1 11 Network 59 20 12 1 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 20 9 3 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 442:36:05 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 421:41:05 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 363:25:05 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 348:01:05 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 339:29:05 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 338:17:05 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 237:46:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 231:57:05 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 146:45:05 RBS RBS Fault (DUW failure) Talkpool cannot share any feedback for the site. INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 133:47:05 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 131:05:05 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 125:30:05 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 74:11:05 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 64:25:05 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is scheduled for August 4th 2020. ETR not provided yet. INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 52:29:05 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 43:35:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 35:21:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Follow up is ongoing. INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 34:38:05 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 34:37:05 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 30:49:05 Power Generator Failure (Faulty AVR) AVR Faulty , waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 30:17:05 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 30:17:05 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 28:42:05 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 28:13:05 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 27:09:05 Transmission Transmission (Indeterminate) Talkpool does not manage his team to reach the site INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 25:18:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 20:14:05 Transmission Transmission (Indeterminate) After power issue fixed, TX team was requested and they are actually on the site for CM. INC417567 HAIDS289 LEXY Sud ZTE 2G+3G C Talkpool 8/5/2020 10:04 10:31:05 Transmission Transmission (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 9:39:05 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417709 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 8/5/2020 14:10 6:25:05 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/05/2020) at 04:10 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417690 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/5/2020 14:39 5:56:05 Power Generator failure (Indeterminate) Team working on site INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 5:31:05 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417815 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/5/2020 15:51 4:44:05 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA to be provided INC417662 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:59 4:36:05 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC417826 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 16:30 4:05:05 Power Power Failure (Indeterminate) Portable is out of fuel. Eta not yet available INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 3:55:05 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417852 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 17:24 3:11:05 Power Generator failure (Indeterminate) Team is waiting access INC417740 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 8/5/2020 17:58 2:37:05 Power Power Failure (Indeterminate) Team has been dispatched. ET: 21:40h INC417740 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/5/2020 17:58 2:37:05 Dependent Affected by the power issue at the main site Affected by HDO434 INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 2:25:05 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 2:25:05 Dependent Affected by the power issue at the main site Affected by HDC318 INC417558 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 18:12 2:23:05 Power Generator failure (Indeterminate) Team cannot provide update for this site INC417856 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/5/2020 18:14 2:21:05 Power Generator failure (Indeterminate) Team is informed , ETA 8:30 INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:22 2:13:05 Power Power Failure (Indeterminate) Site will be up with commercial power INC417589 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 2:01:05 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 19:50:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 01:50:57 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 19:51:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 01:51:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1292:24:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1166:27:24 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 396:23:24 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 296:30:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 296:27:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 263:30:24 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 252:05:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 222:52:24 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 186:44:24 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 186:36:24 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 173:55:24 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 164:48:24 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 144:30:24 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 111:43:24 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 109:19:24 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 104:23:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 98:40:24 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 65:40:24 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 35:40:24 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 33:03:24 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 30:04:24 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 29:34:24 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 28:28:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 22:30:24 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 15:50:24 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC416954 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/5/2020 10:05 11:45:24 Power Power Failure (Solar System failure) Solar system failed / Sectors will be back on air when the batteries get charged with solar energy INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 11:45:24 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 9:15:24 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 8:55:24 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided INC417757 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 19:20 2:30:24 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 20:23:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 02:23:41 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello all, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 11 11 33 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 44 8 0 0 49 ZTE 6 6 2 0 6 Huawei 9 9 9 1 9 Network 59 23 11 1 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 20 7 6 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 444:23:28 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 423:28:28 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 365:12:28 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 349:48:28 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 341:16:28 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 340:04:28 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 239:33:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 233:44:28 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 148:32:28 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 135:34:28 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 132:52:28 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 127:17:28 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 75:58:28 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 66:12:28 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 54:16:28 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 45:22:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 37:08:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 36:25:28 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 36:24:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 32:36:28 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 32:04:28 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 32:04:28 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 30:29:28 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 30:00:28 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 28:56:28 Transmission Transmission (Indeterminate) Talkpool does not manage his team to reach the site INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 27:05:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 22:01:28 Transmission Transmission (Indeterminate) Team is on site INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 11:26:28 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417709 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 8/5/2020 14:10 8:12:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/05/2020) at 04:10 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 7:18:28 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417662 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:59 6:23:28 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC417826 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 16:30 5:52:28 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 5:42:28 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 4:12:28 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 4:12:28 Dependent Affected by the power issue at the main site Affected by HDC318 INC417856 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/5/2020 18:14 4:08:28 Power Generator failure (Indeterminate) Team is waiting access INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 4:00:28 Power Power Failure (Indeterminate) Site will be up with commercial power INC417589 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 2:11:28 Power Power Failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417887 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/5/2020 21:02 1:20:28 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 1:03:28 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Aug 5 20:37:17 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 6 Aug 2020 02:37:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: HGA045: power team was requested. HDS351: power team was requested. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 05/08/2020 22:24 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello all, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 11 11 33 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 44 8 0 0 49 ZTE 6 6 2 0 6 Huawei 9 9 9 1 9 Network 59 23 11 1 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 20 7 6 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 444:23:28 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 423:28:28 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 365:12:28 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 349:48:28 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 341:16:28 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 340:04:28 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 239:33:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 233:44:28 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 148:32:28 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 135:34:28 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 132:52:28 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 127:17:28 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 75:58:28 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 66:12:28 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 54:16:28 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 45:22:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 37:08:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 36:25:28 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 36:24:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (08/04/2020) at 04:36 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 32:36:28 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 32:04:28 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 32:04:28 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 30:29:28 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 30:00:28 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 28:56:28 Transmission Transmission (Indeterminate) Talkpool does not manage his team to reach the site INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 27:05:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 22:01:28 Transmission Transmission (Indeterminate) Team is on site INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 11:26:28 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417709 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 8/5/2020 14:10 8:12:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (8/05/2020) at 04:10 PM. Talkpool requested to investigate the Ascot. ETR will be provided by them INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 7:18:28 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417662 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:59 6:23:28 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC417826 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 16:30 5:52:28 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 5:42:28 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 4:12:28 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 4:12:28 Dependent Affected by the power issue at the main site Affected by HDC318 INC417856 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 8/5/2020 18:14 4:08:28 Power Generator failure (Indeterminate) Team is waiting access INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 4:00:28 Power Power Failure (Indeterminate) Site will be up with commercial power INC417589 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417589 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 3:48:28 Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 2:11:28 Power Power Failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 2:11:28 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417887 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/5/2020 21:02 1:20:28 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 1:03:28 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 22:32:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 04:32:49 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello all, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 10 9 24 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 9 0 0 35 ZTE 7 7 3 0 7 Huawei 9 9 9 0 9 Network 45 25 12 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 3 0 7 8 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 446:32:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 425:37:10 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 367:21:10 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 351:57:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 343:25:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 342:13:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 241:42:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 235:53:10 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 150:41:10 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 137:43:10 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 135:01:10 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 129:26:10 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 78:07:10 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 68:21:10 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 56:25:10 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 47:31:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 39:17:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 38:34:10 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 38:33:10 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: not yet available INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 34:45:10 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 34:13:10 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 34:13:10 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 32:38:10 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 32:09:10 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 31:05:10 Transmission Transmission (Indeterminate) Talkpool does not manage his team to reach the site INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 29:14:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 24:10:10 Transmission Transmission (Indeterminate) Team is on site INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 13:35:10 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 10:21:10 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: not yet available INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 9:27:10 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 7:51:10 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 6:21:10 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 6:21:10 Dependent Affected by the power issue at the main site Affected by HDC318 INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 6:09:10 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 5:15:10 Power Generator failure (Indeterminate) Site is locate Red zone. Team will reach the site on 8/5/2020 at 8:20 AM INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 4:20:10 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 4:20:10 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 4:20:10 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 4:20:10 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 4:20:10 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417887 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/5/2020 21:02 3:29:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:55h INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 3:12:10 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM INC417911 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 8/5/2020 22:46 1:45:10 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 1:33:10 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 1:25:10 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site INC417921 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 23:24 1:07:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 1:01:10 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 8/5/2020 at 8:30 AM INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 0:53:10 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 0:53:10 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 0:53:10 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 0:53:10 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 22:37:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 04:37:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1295:10:40 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1169:13:40 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 399:09:40 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 299:16:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 299:13:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 266:16:40 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 254:51:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 225:38:40 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 189:30:40 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 189:22:40 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 176:41:40 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 167:34:40 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 147:16:40 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 114:29:40 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 112:05:40 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 107:09:40 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 101:26:40 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 68:26:40 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 38:26:40 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 35:49:40 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 32:50:40 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 32:20:40 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 31:14:40 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 25:16:40 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 18:36:40 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 14:31:40 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 12:01:40 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 11:41:40 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided INC417903 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/5/2020 22:15 2:21:40 RBS RBS Fault (Indeterminate) Team will reach the site on 8/6/2020 around 12:30 AM INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 2:06:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417794 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 8/5/2020 23:10 1:26:40 Power Power Failure (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC417923 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 23:18 1:18:40 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 22:38:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 04:38:31 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Aug 5 23:22:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 05:22:01 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello all, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 7 9 10 27 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 0 0 38 ZTE 7 7 3 0 7 Huawei 8 8 8 0 8 Network 47 24 11 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 7 9 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 447:21:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 426:26:11 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 368:10:11 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 352:46:11 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 344:14:11 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 343:02:11 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 242:31:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. red zone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 236:42:11 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 151:30:11 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 138:32:11 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 135:50:11 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 130:15:11 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 78:56:11 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 69:10:11 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 57:14:11 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 48:20:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 40:06:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 39:23:11 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 39:22:11 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:45 AM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 35:34:11 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 35:02:11 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 35:02:11 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 33:27:11 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 32:58:11 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 31:54:11 Transmission Transmission (Indeterminate) Talkpool does not manage his team to reach the site INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 30:03:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 24:59:11 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 14:24:11 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 11:10:11 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:30 AM INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 10:16:11 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 8:40:11 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 7:10:11 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 7:10:11 Dependent Affected by the power issue at the main site Affected by HDC318 INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 6:58:11 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 6:04:11 Power Generator failure (Indeterminate) Site is locate Red zone. Team will reach the site on 8/5/2020 at 8:20 AM INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 5:09:11 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 5:09:11 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 5:09:11 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 5:09:11 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 5:09:11 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 4:01:11 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM INC417901 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 3:18:11 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417901 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 3:18:11 Dependent Affected by the power issue at the main site Affected by HDS278 INC417911 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 8/5/2020 22:46 2:34:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:00 AM INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 2:22:11 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 2:14:11 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 1:50:11 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 8/5/2020 at 8:30 AM INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 1:42:11 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 1:42:11 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 1:42:11 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 1:42:11 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC418003 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/6/2020 0:15 1:05:11 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 0:54:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 01:32:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 07:32:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1298:05:00 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1172:08:00 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 402:04:00 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 302:11:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 302:08:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 269:11:00 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 257:46:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 228:33:00 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 192:25:00 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 192:17:00 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 179:36:00 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 170:29:00 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 150:11:00 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 117:24:00 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 115:00:00 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 110:04:00 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 104:21:00 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 71:21:00 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC416891 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 0:03 51:28:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 41:21:00 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 38:44:00 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 35:45:00 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 35:15:00 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 34:09:00 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 28:11:00 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 21:31:00 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 17:26:00 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 14:56:00 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 14:36:00 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided INC417757 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 19:20 8:11:00 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 5:01:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC417911 HDC255 BOUDET Artibonite Ericsson 2G A Talkpool 8/5/2020 22:46 4:45:00 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site INC417923 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 23:18 4:13:00 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 2:18:00 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 01:33:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 07:33:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 01:40:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 07:40:18 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello all, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 8 10 10 30 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 9 0 0 41 ZTE 8 8 3 0 8 Huawei 9 9 8 0 9 Network 52 26 11 0 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 3 0 9 10 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 449:39:34 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 428:44:34 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 370:28:34 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 355:04:34 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 346:32:34 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 345:20:34 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 244:49:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 239:00:34 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 153:48:34 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 140:50:34 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 138:08:34 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 132:33:34 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 81:14:34 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 71:28:34 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 59:32:34 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 50:38:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 42:24:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 41:41:34 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 41:40:34 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:45 AM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 37:52:34 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 37:20:34 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 37:20:34 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 35:45:34 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 35:16:34 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 34:12:34 Transmission Transmission (Indeterminate) Team can't reach the site due to heavy rains. ETA: 07:25h INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 32:21:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 27:17:34 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 16:42:34 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 13:28:34 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:30 AM INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 12:34:34 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 10:58:34 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 9:28:34 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 9:28:34 Dependent Affected by the power issue at the main site Affected by HDC318 INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 9:16:34 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 8:22:34 Power Generator failure (Indeterminate) Site is locate Red zone. Team will reach the site on 8/5/2020 at 8:20 AM INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 7:27:34 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 7:27:34 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 7:27:34 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 7:27:34 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 7:27:34 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 6:19:34 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM INC417901 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 5:36:34 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417901 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 5:36:34 Dependent Affected by the power issue at the main site Affected by HDS278 INC417911 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 8/5/2020 22:46 4:52:34 Power Power Failure (Indeterminate) Team is on site INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 4:40:34 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 4:32:34 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 4:08:34 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 8/5/2020 at 8:30 AM INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 4:00:34 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 4:00:34 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 4:00:34 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 4:00:34 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA to be provided INC418003 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/6/2020 0:15 3:23:34 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA to be provided INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 3:12:34 Power Power Failure (Indeterminate) Faulty fuel filter must be replaced. ETR to be provided INC418022 HAIDS121 VILLAGE_500_ANS Sud ZTE 2G+3G B Talkpool 8/6/2020 1:18 2:20:34 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:30 AM INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 2:12:34 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:20h INC418023 HDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/6/2020 1:49 1:49:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC417937 HDC212 DOMOND Centre Ericsson 2G D Talkpool 8/6/2020 2:30 1:08:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC417937 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 8/6/2020 2:30 1:08:34 Dependent Affected by the power issue at the main site Affected by HDC212. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 02:57:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 08:57:37 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello all, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 11 11 11 34 67 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 41 10 0 0 47 ZTE 8 8 3 0 8 Huawei 12 12 11 0 12 Network 61 30 14 0 67 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 43 3 0 9 12 67 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 450:57:20 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 430:02:20 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 371:46:20 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 356:22:20 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 347:50:20 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 346:38:20 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 246:07:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 240:18:20 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 155:06:20 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 142:08:20 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 139:26:20 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 133:51:20 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 82:32:20 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 72:46:20 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 60:50:20 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 51:56:20 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 43:42:20 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 42:59:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 42:58:20 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:45 AM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 39:10:20 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 38:38:20 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 38:38:20 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 37:03:20 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 36:34:20 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 35:30:20 Transmission Transmission (Indeterminate) Team can't reach the site due to heavy rains. ETA: 07:25h INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 33:39:20 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 28:35:20 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 18:00:20 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 14:46:20 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:30 AM INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 13:52:20 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 12:16:20 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/5/2020 18:10 10:46:20 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/5/2020 18:10 10:46:20 Dependent Affected by the power issue at the main site Affected by HDC318 INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 10:34:20 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 9:40:20 Power Generator failure (Indeterminate) Site is locate Red zone. Team will reach the site on 8/5/2020 at 8:20 AM INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 8:45:20 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 8:45:20 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 8:45:20 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 8:45:20 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 8:45:20 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 7:37:20 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM INC417901 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 6:54:20 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 8/6/2020 around 6:30 AM INC417901 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 6:54:20 Dependent Affected by the power issue at the main site Affected by HDS278 INC417911 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 8/5/2020 22:46 6:10:20 Power Power Failure (Indeterminate) Team is on site INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 5:58:20 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 5:50:20 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 5:26:20 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 8/5/2020 at 8:30 AM INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 5:18:20 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 5:18:20 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 5:18:20 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 5:18:20 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA to be provided INC418003 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/6/2020 0:15 4:41:20 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA to be provided INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 4:30:20 Power Power Failure (Indeterminate) Faulty fuel filter must be replaced. ETR to be provided INC418022 HAIDS121 VILLAGE_500_ANS Sud ZTE 2G+3G B Talkpool 8/6/2020 1:18 3:38:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:30 AM INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 3:30:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:20h INC418023 HDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/6/2020 1:49 3:07:20 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC417937 HDC212 DOMOND Centre Ericsson 2G D Talkpool 8/6/2020 2:30 2:26:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:55h INC417937 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 8/6/2020 2:30 2:26:20 Dependent Affected by the power issue at the main site Affected by HDC212. INC418028 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 2:54 2:02:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:30h INC418029 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 8/6/2020 2:54 2:02:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:45h INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B Talkpool 8/6/2020 3:00 1:56:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC418035 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:07 1:49:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC418032 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 8/6/2020 3:18 1:38:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:25h INC417941 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:19 1:37:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC417921 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:21 1:35:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC418022 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/6/2020 3:26 1:30:20 Dependent Affected by the power issue at the main site Affected by HAIDS121 INC418022 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 8/6/2020 3:26 1:30:20 Dependent Affected by the power issue at the main site Affected by HAIDS121 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 04:32:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 10:32:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1301:05:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1175:08:06 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 405:04:06 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 305:11:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 305:08:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 272:11:06 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 260:46:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 231:33:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 195:25:06 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 195:17:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 182:36:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 173:29:06 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 153:11:06 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 120:24:06 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 118:00:06 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 113:04:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 107:21:06 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 74:21:06 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 44:21:06 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 41:44:06 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 38:45:06 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 38:15:06 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 37:09:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 31:11:06 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 24:31:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 20:26:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 17:56:06 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 17:36:06 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:22 12:09:06 Power Power Failure (Indeterminate) Site will be up with commercial power INC417757 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 19:20 11:11:06 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 8:01:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC417911 HDC255 BOUDET Artibonite Ericsson 2G A Talkpool 8/5/2020 22:46 7:45:06 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site INC417923 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 23:18 7:13:06 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 5:18:06 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA to be provided INC417939 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/6/2020 3:19 3:12:06 RBS RBS Fault (Indeterminate) Sector R down. Team has been informed. ETA to be provided INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 3:09:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 1:41:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417953 HDC268 DESARMES Artibonite Ericsson 2G C Talkpool 8/6/2020 4:58 1:33:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35h INC417961 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 8/6/2020 5:50 0:41:06 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 04:41:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 10:41:07 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC417957 HAIDS271 BOUSQUET Sud ZTE C Talkpool 8/6/2020 5:29 1:11:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7H30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 05:26:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 11:26:55 +0000 Subject: [Rantt] NOC SITES REPORT updated for this August 06th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 06th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 453:21:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 432:26:01 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 374:10:01 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 358:46:01 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 350:14:01 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 349:02:01 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 248:31:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security department. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 242:42:01 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 157:30:01 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 144:32:01 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 141:50:01 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 136:15:01 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 84:56:01 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 75:10:01 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 63:14:01 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 54:20:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 46:06:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 45:23:01 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 45:22:01 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:45 AM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 41:34:01 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 41:02:01 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 41:02:01 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 39:27:01 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 38:58:01 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 37:54:01 Transmission Transmission (Indeterminate) Team can't reach the site due to heavy rains. ETA: 07:25h INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 36:03:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 30:59:01 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 20:24:01 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 17:10:01 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 7:30 AM INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 16:16:01 Power Generator failure (Indeterminate) battery starter low, Team is going to find another one INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 14:40:01 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 12:58:01 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 12:04:01 Power Generator failure (Indeterminate) Site is locate Red zone. Team will reach the site on 8/5/2020 at 8:20 AM INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 11:09:01 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 11:09:01 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 11:09:01 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 11:09:01 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 11:09:01 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 10:01:01 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30AM INC417901 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 9:18:01 Power Generator failure (Indeterminate) Team will reach the site on 8/6/2020 around 7:30 AM INC417901 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 9:18:01 Dependent Affected by the power issue at the main site Affected by HDS278 INC417911 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 22:46 8:34:01 Power Power Failure (Indeterminate) Team still working on site for a major corrective INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 8:22:01 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 8:14:01 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 7:50:01 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 8/5/2020 at 8:30 AM INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 7:42:01 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 7:42:01 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 7:42:01 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 7:42:01 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA: 08:00h INC418003 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/6/2020 0:15 7:05:01 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA: 07:35h INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 6:54:01 Power Power Failure (Indeterminate) Faulty fuel filter must be replaced. ETR to be provided INC418022 HAIDS121 VILLAGE_500_ANS Sud ZTE 2G+3G B Talkpool 8/6/2020 1:18 6:02:01 Power Generator failure (Indeterminate) Team is working on site INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 5:54:01 Power Power Failure (Indeterminate) Team ETA is expired, the team claims 1 hour more to reach the site. ETA: 07:30h INC418023 HDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 8/6/2020 1:49 5:31:01 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:30h INC418029 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 8/6/2020 2:54 4:26:01 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:45h INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B Talkpool 8/6/2020 3:00 4:20:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:30 AM INC418035 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:07 4:13:01 Power Generator failure (Indeterminate) Team is working on site INC417921 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:21 3:59:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:10 AM INC418022 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/6/2020 3:26 3:54:01 Dependent Affected by the power issue at the main site Affected by HAIDS121 INC418022 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 8/6/2020 3:26 3:54:01 Dependent Affected by the power issue at the main site Affected by HAIDS121 INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 3:22:01 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 3:22:01 Dependent Affected by the power issue at the main site Affected by HDC296. INC418041 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 4:13 3:07:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:45 AM INC417953 HDC268 DESARMES Artibonite Ericsson LTE C Talkpool 8/6/2020 4:58 2:22:01 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35h INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 8/6/2020 5:17 2:03:01 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:45h INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/6/2020 6:02 1:18:01 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/6/2020 6:02 1:18:01 Dependent Affected by the power issue at the main site Affected by HDC318. INC417911 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 6:13 1:07:01 Dependent Affected by the power issue at the main site Affected by HDC255. INC417966 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 8/6/2020 6:44 0:36:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC417966 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 6:44 0:36:01 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC417966 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 6:44 0:36:01 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC417966 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 6:44 0:36:01 Dependent Affected by the power issue at the main site Affected by HAIGA115 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1301:54:01 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1175:57:01 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 405:53:01 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 306:00:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 305:57:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 273:00:01 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 261:35:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 232:22:01 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 196:14:01 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 196:06:01 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 183:25:01 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 174:18:01 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 154:00:01 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 121:13:01 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 118:49:01 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 113:53:01 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 108:10:01 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 75:10:01 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 45:10:01 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 42:33:01 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 39:34:01 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 39:04:01 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 37:58:01 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 32:00:01 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 25:20:01 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 21:15:01 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 18:45:01 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 18:25:01 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:22 12:58:01 Power Power Failure (Indeterminate) Site will be up with commercial power INC417757 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 19:20 12:00:01 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 8:50:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC417911 HDC255 BOUDET Artibonite Ericsson 2G A Talkpool 8/5/2020 22:46 8:34:01 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site INC417923 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 23:18 8:02:01 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 6:07:01 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA to be provided INC417939 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/6/2020 3:19 4:01:01 RBS RBS Fault (Indeterminate) Sector R down. Team has been informed. ETA to be provided INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 3:58:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 2:30:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417953 HDC268 DESARMES Artibonite Ericsson 2G C Talkpool 8/6/2020 4:58 2:22:01 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35h INC417961 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 8/6/2020 5:50 1:30:01 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 8:30 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC417837 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 16:57 8/5/2020 20:08 3:11:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator cleaned and 1/4 gal. of coolant added. INC417825 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/5/2020 16:22 8/5/2020 20:16 3:54:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) (Starter battery failure) OK Genset restarted with another battery INC417824 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 16:26 8/5/2020 18:27 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolution details to be provided by the contractor INC417852 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 17:24 8/5/2020 21:40 4:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC417690 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/5/2020 14:39 8/5/2020 21:39 7:00:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due battery starter issue Need to be justified Genset restarted with another battery INC417558 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 18:12 8/5/2020 22:25 4:13:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified Genset breaker has been reset INC417878 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 20:08 8/5/2020 22:53 2:45:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) (Starter battery failure) OK Genset restarted with another battery INC417856 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 18:14 8/5/2020 22:49 4:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC417662 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:59 8/5/2020 20:09 4:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Underspeed alarm due to low fuel level Need to be justified System bleed and genset started. INC417941 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:19 8/6/2020 3:58 0:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Fault cleared by itself INC417921 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 23:24 8/6/2020 2:32 3:08:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped due to overload OK Genset Breaker reset INC417680 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 8/5/2020 14:10 8/5/2020 20:11 6:01:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC417616 HAIDS195 BOYER Sud Ericsson 2G C Talkpool 8/5/2020 10:23 8/5/2020 20:50 10:27:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty Battery Need to be justified Battery backup has been replaced INC417616 HAIDS194 MARTIN Sud Ericsson 2G D Talkpool 8/5/2020 10:23 8/5/2020 20:50 10:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS195 Cascaded Back up with the main site INC417567 HAIDS289 LEXY Sud ZTE 2G+3G C Talkpool 8/5/2020 10:04 8/5/2020 19:57 9:53:00 4:00:00 Not Compliant Transmission Transmission (IDU failure) IDU failure Need to be justified IDU has been reconfigured INC417768 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/5/2020 19:59 8/5/2020 20:45 0:46:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back on air without intervention INC417775 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 8/5/2020 21:02 8/5/2020 21:49 0:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel OK 7 gal. of fuel added in the portable genset INC417775 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 8/5/2020 21:02 8/5/2020 21:49 0:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS277 Cascaded Back up with the main site INC417777 HDS226 AQUIN Sud Ericsson 3G A Talkpool 8/5/2020 21:02 8/5/2020 22:36 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator net and radiator fin clogged OK 1 gal. of coolant added and genset restarted INC417826 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 8/5/2020 16:30 8/6/2020 12:02 19:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power cable disconnect Need to be justified Power cable has been connected in the Genset INC417755 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 8/5/2020 18:58 8/5/2020 20:30 1:32:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt is faulty OK Faulty fan belt has been replaced and 1 gallon of oil added INC417524 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Digicel 8/5/2020 8:50 8/5/2020 20:50 12:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Access_Owner 1 gallon of oil added INC417478 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A O&M FUEL 8/5/2020 4:50 8/5/2020 21:00 16:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC417478 HDC296 BOIS_MARIE Artibonite Ericsson 2G D O&M FUEL 8/5/2020 4:50 8/5/2020 21:00 16:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC260 Cascaded Back on air with the main site INC417478 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 8/5/2020 4:50 8/5/2020 21:00 16:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC260 Cascaded Back on air with the main site INC417740 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 8/5/2020 17:58 8/5/2020 21:45 3:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil missing OK 1.5 gallon of oil added INC417740 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/5/2020 17:58 8/5/2020 21:45 3:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Back on air with the main site INC417815 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/5/2020 15:51 8/5/2020 21:25 5:34:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) CSU failure Need to be justified CSU has been reset INC417589 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417589 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/5/2020 18:34 8/5/2020 23:57 5:23:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by the Fiber cut VIGIE - MORNE CABRIT. Cascaded The site back up once link restored INC417887 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 8/5/2020 21:02 8/6/2020 0:44 3:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC417937 HDC212 DOMOND Centre Ericsson 2G D Talkpool 8/6/2020 2:30 8/6/2020 5:25 2:55:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator was dirty OK Radiator cleaned and 1 gallon coolant added INC417937 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 8/6/2020 2:30 8/6/2020 5:25 2:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC212. Cascaded Back on air with the main site INC418028 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 2:54 8/6/2020 5:45 2:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC418032 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 8/6/2020 3:18 8/6/2020 5:05 1:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC417777 HDS226 AQUIN Sud Ericsson 2G A Talkpool 8/5/2020 21:02 8/5/2020 22:36 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator net and radiator fin clogged OK 1 gal. of coolant added and genset restarted INC417903 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 8/5/2020 22:15 8/6/2020 2:20 4:05:00 4:00:00 Not Compliant RBS RBS Fault (RRU failure) RRU failure Need to be justified Power reset o the RRU INC417794 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 8/5/2020 23:10 8/6/2020 0:10 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 06:48:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 12:48:49 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello all, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 10 14 9 53 86 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 65 16 2 0 73 ZTE 2 2 1 0 2 Huawei 11 11 11 0 11 Network 78 29 14 0 86 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 3 0 8 35 86 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 454:04:41 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 433:00:30 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 375:06:46 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 359:29:41 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 351:10:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 349:36:23 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 249:13:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 243:38:36 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 158:26:33 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 145:29:04 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 142:46:36 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 136:49:55 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 85:39:39 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 76:06:40 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 64:10:34 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 55:16:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 47:02:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 46:20:04 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 45:56:55 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 42:08:55 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 41:58:43 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 41:58:43 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 40:10:41 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 39:54:43 RBS RBS Fault (BFU Failure) BFU faulty 1 PSU affected, need to be replaced. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 38:50:43 Transmission Transmission (Indeterminate) ETA is expired, no further update provided. INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 36:37:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 31:55:43 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 21:20:48 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 17:44:18 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 16:59:41 Power Generator failure (Indeterminate) battery starter low, follow up is ongoing to fixed the issue INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 15:36:59 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 13:54:42 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 12:46:43 Power Generator failure (Indeterminate) Site is locate Red zone. Team will reach the site at 8:20 AM INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 10:44:25 Power Generator failure (Indeterminate) Team on site waiting for access INC417911 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 22:46 9:30:21 Power Power Failure (Indeterminate) Team still working on site for a major corrective INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 9:18:32 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 9:10:36 Power Power Failure (Indeterminate) ETA is expired, no further update provided. INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 8:38:35 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 8:38:35 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 8:38:35 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 8:38:35 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA: 08:00h INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 8:33:41 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site at 8:30 AM INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 7:50:39 Power Power Failure (Indeterminate) Faulty fuel filter must be replaced. ETR to be provided INC418029 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 8/6/2020 2:54 5:22:33 Power Power Failure (Indeterminate) Team on site INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B Talkpool 8/6/2020 3:00 5:03:41 Power Generator failure (Indeterminate) ETA expired , new ETA 8:20AM INC417943 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:21 4:42:14 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 4:18:40 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 4:18:40 Dependent Affected by the power issue at the main site Affected by HDC296. INC418041 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 4:13 3:50:10 Power Generator failure (Indeterminate) Team on site waiting for access INC417953 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE C Talkpool 8/6/2020 4:58 3:18:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35h INC417953 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 3:18:10 Dependent Affected by the power issue at the main site Affected by HDC268 INC417953 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 3:18:10 Dependent Affected by the power issue at the main site Affected by HDC268 INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 8/6/2020 5:17 2:59:16 Power Power Failure (Indeterminate) Fuel issue reported by Power, They will share soon the pictures to fuel team for necessary actions. INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/6/2020 6:02 2:15:04 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/6/2020 6:02 2:15:04 Dependent Affected by the power issue at the main site Affected by HDC318. INC417911 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 6:13 2:04:04 Dependent Affected by the power issue at the main site Affected by HDC255. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 0:51:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC417970 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 8/6/2020 7:15 0:39:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 AM INC417970 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 8/6/2020 7:15 0:39:52 Dependent Affected by the power issue at the main site Affected by HDO383 INC417970 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 8/6/2020 7:15 0:39:52 Dependent Affected by the power issue at the main site Affected by HDO383 INC417970 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 8/6/2020 7:15 0:39:52 Dependent Affected by the power issue at the main site Affected by HDO383 INC417971 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/6/2020 7:48 0:28:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared. INC417971 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 7:48 0:28:36 Dependent Affected by the power issue at the main site Affected by HDN111 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 07:22:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 13:22:54 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello all, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 8 14 10 49 81 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 60 15 2 0 68 ZTE 3 3 2 0 3 Huawei 10 10 10 0 10 Network 73 28 14 0 81 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 2 0 9 32 81 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 455:22:03 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 434:27:03 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 376:11:03 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 360:47:03 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 352:15:03 Transmission Transmission (Indeterminate) After refueling site remains down, Tx team is aware to check the issue, ETA will shared soon. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 250:32:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 244:43:03 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 159:31:03 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 146:33:03 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 143:51:03 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 138:16:03 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 86:57:03 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 77:11:03 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 65:15:03 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 56:21:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 48:07:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 47:24:03 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 47:23:03 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 43:35:03 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 43:03:03 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 43:03:03 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 41:28:03 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 39:55:03 Transmission Transmission (Indeterminate) Team is informed, ETA 10:00 AM INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 38:04:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 33:00:03 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 22:25:03 Transmission Transmission (Indeterminate) Talkpool cannot provide any update for the site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 19:11:03 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 18:17:03 Power Generator failure (Indeterminate) battery starter low, follow up is ongoing to fixed the issue INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 16:41:03 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 8/5/2020 18:22 14:59:03 Power Power Failure (Indeterminate) Site will be up with commercial power INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 14:05:03 Power Generator failure (Indeterminate) Team on site waiting for access INC417911 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 22:46 10:35:03 Power Power Failure (Indeterminate) Team still working on site for a major corrective INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/5/2020 22:58 10:23:03 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 10:15:03 Power Power Failure (Indeterminate) Team is waiting for access INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 9:51:03 Power Generator failure (Indeterminate) Site is locate private property. New ETA 9:20AM INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 9:43:03 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 9:43:03 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 9:43:03 Dependent Affected by the power issue at the main site Affected by HDO321. INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 9:43:03 Transmission Transmission (Indeterminate) No power issue found. Team has been informed. ETA: 08:00h, is expired waiting for new feedback INC418003 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/6/2020 0:15 9:06:03 Transmission Transmission (Indeterminate) ETA is expired, no further update provided. INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 8:55:03 Power Power Failure (Indeterminate) Faulty fuel filter must be replaced. ETR to be provided INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 7:55:03 Power Power Failure (Indeterminate) ETA is expired, no further update provided. INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B Talkpool 8/6/2020 3:00 6:21:03 Power Generator failure (Indeterminate) Team working on site INC417943 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:21 6:00:03 Power Generator failure (Indeterminate) ETA expired , new ETA 9:20AM INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 5:23:03 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 5:23:03 Dependent Affected by the power issue at the main site Affected by HDC296. INC418041 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 4:13 5:08:03 Power Generator failure (Indeterminate) Team working on site INC417953 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE C Talkpool 8/6/2020 4:58 4:23:03 Power Power Failure (Indeterminate) ETA is expired, no further update provided. INC417953 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 4:23:03 Dependent Affected by the power issue at the main site Affected by HDC268 INC417953 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 4:23:03 Dependent Affected by the power issue at the main site Affected by HDC268 INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 8/6/2020 5:17 4:04:03 Power Power Failure (Indeterminate) Fuel issue reported by Power, They will share soon the pictures to fuel team for necessary actions. INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/6/2020 6:02 3:19:03 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417911 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 6:13 3:08:03 Dependent Affected by the power issue at the main site Affected by HDC255. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 2:18:03 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC417971 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 8/6/2020 7:48 1:33:03 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417971 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 7:48 1:33:03 Dependent Affected by the power issue at the main site Affected by HDN111 INC418073 HAIDS277 NAN BOULE Sud Ericsson 2G+3G C Talkpool 8/6/2020 8:48 0:33:03 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC418073 HAIDS196 JABOIN Sud Ericsson 2G D Talkpool 8/6/2020 8:48 0:33:03 Dependent Affected by the power issue at the main site Affected by HDS277 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 07:27:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 13:27:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1304:01:08 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1178:04:08 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 408:00:08 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 308:07:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 308:04:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 275:07:08 Power Generator failure (Indeterminate) Sectors down due portable genset cannot support the whole site load. Genset swapping is expected for 8/6/2020 ETR to be provided. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 263:42:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 234:29:08 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 198:21:08 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 198:13:08 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 185:32:08 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 176:25:08 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 156:07:08 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 123:20:08 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 120:56:08 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 116:00:08 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 110:17:08 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 77:17:08 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 47:17:08 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 44:40:08 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 41:41:08 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 41:11:08 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 40:05:08 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 34:07:08 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 27:27:08 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 23:22:08 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 20:52:08 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417658 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/5/2020 12:55 20:32:08 RBS RBS Fault (Indeterminate) Faulty RUS01B8 need to be replaced. ETR to be provided INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:22 15:05:08 Power Power Failure (Indeterminate) Site will be up with commercial power INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 10:57:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC417923 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 23:18 10:09:08 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA 10:00AM. INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 8:14:08 RBS RBS Fault (Indeterminate) Sector A down. Team is waiting for access. INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 6:05:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 4:37:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417970 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 8/6/2020 7:15 2:12:08 Dependent Affected by the power issue at the main site Affected by HDO383 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 09:20:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 15:20:17 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello all, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 12 7 48 73 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 56 12 2 0 63 ZTE 1 1 0 0 1 Huawei 9 9 9 0 9 Network 66 22 11 0 73 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 6 32 73 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 457:19:38 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 436:24:38 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 378:08:38 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 362:44:38 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 354:12:38 Transmission Transmission (Indeterminate) After refueling site remains down, Tx team is aware to check the issue, ETA will be shared soon. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 252:29:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 246:40:38 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 161:28:38 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 145:48:38 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, more update will be share once available, ETA 12:15 PM INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 140:13:38 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 88:54:38 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 79:08:38 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 67:12:38 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 58:18:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 50:04:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 49:21:38 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 8/4/2020 9:58 49:20:38 Power Generator failure (Indeterminate) Team is informed. ETA 12:00 PM INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 45:32:38 Power Generator Failure (Faulty AVR) AVR Faulty needed to be replaced. Waiting for next update INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 45:00:38 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area(Gangs Battle) / Fuel issue suspected INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 45:00:38 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 43:25:38 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 41:52:38 Transmission Transmission (Indeterminate) ETA is expired, Waiting for new update. INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 40:01:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 34:57:38 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417626 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/5/2020 10:56 24:22:38 Transmission Transmission (Indeterminate) Team on site INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 21:08:38 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 20:14:38 Power Generator failure (Indeterminate) battery starter low, more feedback is expected from TP Team INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 18:38:38 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417911 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 22:46 12:32:38 Power Power Failure (Indeterminate) Team is on the way to pick up one genset at HDN100 to restore the site. More update will follow in 1 hour INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 11:40:38 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 11:40:38 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 11:40:38 Dependent Affected by the power issue at the main site Affected by HDO321. INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 10:52:38 Power Power Failure (Indeterminate) Faulty fuel filter must be replaced. ETR to be provided INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 9:52:38 Power Power Failure (Indeterminate) Team on site INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B O&M_Fuel 8/6/2020 3:00 8:18:38 Fuel Generator failure (Fuel issue) Fuel Team is informed since /6/2020 at 9:15AM, ETR 11:45AM INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 7:20:38 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 7:20:38 Dependent Affected by the power issue at the main site Affected by HDC296. INC418041 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/6/2020 4:13 7:05:38 Fuel Generator failure (Fuel issue) Fuel Team is informed since /6/2020 at 9:15AM, ETR 11:30AM INC417953 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE C Talkpool 8/6/2020 4:58 6:20:38 Power Power Failure (Indeterminate) Team cannot provided any update for the site INC417953 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 6:20:38 Dependent Affected by the power issue at the main site Affected by HDC268 INC417953 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 6:20:38 Dependent Affected by the power issue at the main site Affected by HDC268 INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 8/6/2020 5:17 6:01:38 Power Power Failure (Indeterminate) Fuel issue reported by Power, They will share soon the pictures to fuel team for necessary actions. INC417911 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 6:13 5:05:38 Dependent Affected by the power issue at the main site Affected by HDC255. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 4:15:38 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC417987 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 8/6/2020 9:10 2:08:38 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC417987 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/6/2020 9:10 2:08:38 Dependent Affected by the power issue at the main site Affected by HDO434 INC417995 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/6/2020 9:20 1:58:38 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 8/6/2020 10:27 0:51:38 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/6/2020 10:27 0:51:38 Dependent Affected by the power issue at the main site Affected by HDC033 INC418093 HAIDO192 SOISSON Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 10:31 0:47:38 Power Generator failure (Indeterminate) Team is informed , ETA 1:00PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 10:31:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 16:31:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1306:55:32 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1180:47:16 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 410:43:16 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 310:50:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 310:47:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 266:25:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 237:23:32 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 201:15:32 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 201:07:32 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 188:26:32 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 179:08:16 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 158:50:16 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 126:13:36 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 123:39:16 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 118:54:32 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 113:11:32 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 80:00:16 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 50:11:09 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 47:34:32 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 44:24:16 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 43:54:16 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 42:59:32 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 36:50:16 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 30:10:16 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 26:05:16 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 23:35:16 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417280 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 18:22 17:47:54 Power Power Failure (Indeterminate) Sectors will be up with commercial power. INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 13:51:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 8:47:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 7:20:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418108 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 8/6/2020 10:42 1:27:44 RBS RBS Fault (Indeterminate) Team has been informed, team cannot provide update.. INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/6/2020 10:44 1:25:44 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417786 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/6/2020 11:06 1:03:44 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 12:31:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 18:31:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1309:04:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1183:07:48 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 413:03:48 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 313:10:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 313:07:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 268:45:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 239:32:48 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 203:24:48 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 203:16:48 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 190:35:48 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 181:28:48 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 161:10:48 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 128:23:48 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 125:59:48 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 121:03:48 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 115:20:48 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 82:20:48 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 52:20:48 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 49:43:48 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 46:44:48 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 46:14:48 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 45:08:48 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 39:10:48 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 32:30:48 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 28:25:48 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 25:55:48 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 16:00:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 13:17:48 RBS RBS Fault (Indeterminate) Another tx team will reach site, new ETA to be provided. INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 11:08:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 9:40:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418108 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 8/6/2020 10:42 3:48:48 RBS RBS Fault (Indeterminate) Team has been informed, 1:15PM expired, more update is expected from team. INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/6/2020 10:44 3:46:48 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417786 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/6/2020 11:06 3:24:48 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 12:32:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 18:32:57 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello all, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 12 9 44 71 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 52 11 1 0 59 ZTE 1 1 0 0 1 Huawei 11 11 10 0 11 Network 64 23 11 0 71 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 3 0 5 33 71 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 439:13:21 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 381:00:11 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 365:33:32 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 357:04:11 Transmission Transmission (Indeterminate) Team on site INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 255:17:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 249:32:01 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 164:19:58 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 148:40:01 Transmission Transmission (Indeterminate) No power issue on site, TX team has been informed, ETA 4:00 PM INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 143:02:46 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 91:43:30 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 82:00:05 Fuel Generator failure (Fuel issue) Fuel team has been informed and the refueling is delayed due to armed bandits in the area. Next update to share when available INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 70:03:59 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 61:10:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 52:56:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 52:13:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 47:52:08 Power Power Failure (Indeterminate) Site suspected down for fuel. They will share soon the pictures to fuel team for necessary actions. INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 47:52:08 Dependent Affected by the power issue at the main site Affected by HDC276 INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 46:14:32 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 44:44:08 Power Power Failure (Indeterminate) Team is aware to check the issue, ETA 2:50 PM INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 42:50:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 37:49:08 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 23:57:09 Power Generator failure (Indeterminate) Team is working on the site INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 23:03:32 Power Generator failure (Indeterminate) Team cannot reach the site due to unsecure area. More update will follow INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 21:30:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417911 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 22:46 15:23:46 Power Power Failure (Indeterminate) Team is on site installing the genset. INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 14:32:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. ETA 2:00 PM INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 14:32:00 Dependent Affected by the power issue at the main site Affected by HDO321. INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 14:32:00 Dependent Affected by the power issue at the main site Affected by HDO321. INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 12:43:55 Power Power Failure (Indeterminate) Team on site INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G B Talkpool 8/6/2020 3:00 11:07:32 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team requested. ETA 2:10PM INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 10:12:05 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 10:12:05 Dependent Affected by the power issue at the main site Affected by HDC296. INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M FUEL 8/6/2020 5:17 8:52:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/6/2020 at 1:40 PM, ETR not yet provided. INC417911 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417911 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 6:13 7:57:29 Dependent Affected by the power issue at the main site Affected by HDC255. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 7:04:41 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC417987 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 8/6/2020 9:10 4:59:54 Power Power Failure (Indeterminate) Team is aware, ETA 2:30 PM INC417987 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/6/2020 9:10 4:59:54 Dependent Affected by the power issue at the main site Affected by HDO434 INC418103 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 8/6/2020 10:18 3:51:31 Power Power Failure (Indeterminate) Team on site INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 8/6/2020 10:27 3:43:29 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/6/2020 10:27 3:43:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC418093 HAIDO192 SOISSON Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 10:31 3:36:01 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC418131 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/6/2020 11:30 2:39:54 Power Power Failure (Indeterminate) Team is aware, ETA 4:15 PM INC418144 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 13:09 0:58:01 Power Generator failure (Indeterminate) Team is informed , ETA 2:30PM INC418144 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/6/2020 13:09 0:58:01 Dependent Affected by the power issue at the main site Attached to HDO511 INC418152 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 13:33 0:34:01 Power Generator failure (Indeterminate) Team is informed , ETA to be provide INC418156 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 8/6/2020 13:42 0:27:55 Power Power Failure (Indeterminate) Team is aware, ETA 3:15 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 14:21:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 20:21:34 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello all, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 8 8 4 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 0 0 24 ZTE 2 2 1 0 2 Huawei 11 11 11 0 11 Network 31 20 12 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 7 2 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 462:20:42 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 441:25:42 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 383:09:42 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 367:45:42 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 257:30:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Redzone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 251:41:42 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 166:29:42 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 150:49:42 Transmission Transmission (Indeterminate) No power issue on site, TX team has been informed, ETA 4:00 PM INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 145:14:42 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 93:55:42 Power Generator failure (Indeterminate) 4 rectifiers flat parc 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 72:13:42 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 63:19:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 55:05:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 54:22:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 48:26:42 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 46:53:42 Power Generator failure (Radiator failure) Radiator faulty. Need to be replaced, follow up is ongoing by them INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 39:58:42 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 26:09:42 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 25:15:42 Power Generator failure (Indeterminate) Tem can't reach the site due to the gunsgot in the area INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 23:39:42 Power Power Failure (Indeterminate) ETA is expired, waiting for new update. INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 14:53:42 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site. INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 12:21:42 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 12:21:42 Dependent Affected by the power issue at the main site Affected by HDC296. INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M FUEL 8/6/2020 5:17 11:02:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/6/2020 at 1:40 PM, ETR not yet provided. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 9:16:42 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 8/6/2020 10:27 5:52:42 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/6/2020 10:27 5:52:42 Dependent Affected by the power issue at the main site Affected by HDC033 INC418131 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/6/2020 11:30 4:49:42 Power Power Failure (Indeterminate) Team is aware, ETA 4:15 PM INC418152 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 13:33 2:46:42 Power Generator failure (Indeterminate) Team is informed , ETA 4:10PM INC418165 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/6/2020 14:20 1:59:42 Power Generator failure (Indeterminate) Team is informed , ETA 4:35PM INC418168 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 14:28 1:51:42 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC418183 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/6/2020 14:35 1:44:42 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418231 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/6/2020 14:35 1:44:42 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418233 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 15:00 1:19:42 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418178 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 15:06 1:13:42 Power Generator failure (Indeterminate) Team is informed , ETA 4:15PM INC418179 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 15:08 1:11:42 Power Generator failure (Indeterminate) Team is informed , ETA 5:15PM INC418230 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 8/6/2020 15:10 1:09:42 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 14:34:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 20:34:22 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello all, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 8 4 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 0 0 24 ZTE 2 2 1 0 2 Huawei 10 10 10 0 10 Network 30 19 11 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 7 2 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 441:20:16 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 382:58:30 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 367:32:22 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 257:16:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 251:30:20 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 166:18:17 RBS RBS Fault (DUW failure) Faulty DUW, Spare part not yet available. ETR cannot be provided INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 150:38:20 Transmission Transmission (Indeterminate) No power issue on site, TX team has been informed, ETA 4:00 PM INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 145:09:41 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 93:42:20 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 72:02:18 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 63:08:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 54:54:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 54:11:48 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 48:13:22 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 46:42:27 Power Generator failure (Radiator failure) Radiator faulty. Need to be replaced, follow up is ongoing by them INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 39:47:27 Transmission Transmission (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417925 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 8/5/2020 14:10 26:04:04 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 25:02:22 Power Generator failure (Indeterminate) Tem can't reach the site due to the gunshot in the area INC417727 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 8/5/2020 16:40 23:28:43 Power Power Failure (Indeterminate) ETA is expired, waiting for new update. INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 14:42:14 Power Power Failure (Indeterminate) Talkpool cannot provide any update for the site. INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 12:10:24 Power Power Failure (Indeterminate) The team will check the site once the power issue is resolved on HDC255. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 12:10:24 Dependent Affected by the power issue at the main site Affected by HDC296. INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M FUEL 8/6/2020 5:17 10:51:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/6/2020 at 1:40 PM, ETR not yet provided. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 9:11:36 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 8/6/2020 10:27 5:41:48 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/6/2020 10:27 5:41:48 Dependent Affected by the power issue at the main site Affected by HDC033 INC418131 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 8/6/2020 11:30 4:38:13 Power Power Failure (Indeterminate) Team is aware, ETA 4:15 PM INC418152 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 13:33 2:32:51 Power Generator failure (Indeterminate) Team is informed , ETA 4:10PM INC418165 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/6/2020 14:20 1:45:51 Power Generator failure (Indeterminate) Team is informed , ETA 4:35PM INC418168 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 14:28 1:37:51 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC418183 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/6/2020 14:35 1:33:48 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418231 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/6/2020 14:35 1:33:48 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418233 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 15:00 1:08:14 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418178 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 15:06 0:59:51 Power Generator failure (Indeterminate) Team is informed , ETA 4:15PM INC418230 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 8/6/2020 15:10 0:58:00 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC418179 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 15:08 0:57:51 Power Generator failure (Indeterminate) Team is informed , ETA 5:15PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 14:35:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 20:35:41 +0000 Subject: [Rantt] Recall: NOC hourly report at 04:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 04:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Thu Aug 6 16:32:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 22:32:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1313:05:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1187:08:06 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 417:04:06 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 317:11:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 317:08:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 272:46:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 243:33:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 207:25:06 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 207:17:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 194:36:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 185:29:06 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 165:11:06 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 132:24:06 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 130:00:06 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 125:04:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 119:21:06 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 86:21:06 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 56:21:06 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 53:44:06 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 50:45:06 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 50:15:06 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 49:09:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 47:14:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 43:11:06 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 36:31:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 32:26:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 29:56:06 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 20:01:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 17:18:06 RBS RBS Fault (DTRU failure) Faulty DTRU need to replaced. ETR to be provided INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 15:09:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 13:41:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/6/2020 10:44 7:47:06 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417786 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/6/2020 11:06 7:25:06 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC418187 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/6/2020 15:35 2:56:06 RBS RBS Fault (Indeterminate) Team cannot provide update. INC418193 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/6/2020 15:56 2:35:06 RBS RBS Fault (Indeterminate) 3 Fans 24V needed. ETR to be provided INC418249 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/6/2020 16:56 1:35:06 RBS RBS Fault (Indeterminate) Team cannot provide update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 17:30:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 6 Aug 2020 23:30:03 +0000 Subject: [Rantt] NOC SITE REPORT updated for this August 6th 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this August 6th 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 444:04:50 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 385:57:03 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 370:21:52 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 260:06:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 254:28:53 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 153:36:53 RBS RBS Fault (DUG Failure) DUG Faulty, Spare part need to be replaced. ETR not yet provided. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 147:54:15 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 96:31:50 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 75:00:51 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 66:06:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 57:53:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 57:10:21 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 51:02:52 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 49:41:00 Power Generator failure (Radiator failure) Radiator faulty. Need to be replaced, follow up is ongoing by them INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 42:46:00 Power Generator failure (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 27:51:52 Power Generator failure (Indeterminate) Tem can't reach the site due to the gunshot in the area INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 17:40:47 Power Power Failure (Indeterminate) Hybrid team will check the site, new ETA will be shared. INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 15:08:57 Power Power Failure (Indeterminate) Engine broken reported by TP. Follow up is ongoing. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 15:08:57 Dependent Affected by the power issue at the main site Affected by HDC296. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 11:56:10 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC418314 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G D Talkpool 8/6/2020 7:03 11:56:10 Power Generator failure (Indeterminate) Portable genset is out of fuel INC418248 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/6/2020 7:03 11:56:10 Dependent Affected by the power issue at the main site Affected by HDS033 INC418248 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 8/6/2020 7:03 11:56:10 Power Generator failure (Indeterminate) Team is informed. ETA 7:30 PM INC418131 HDC174 NAN FORT Artibonite Ericsson 2G D O&M Fuel 8/6/2020 11:30 7:36:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/6/2020 at 5:55 PM, ETR not yet provided. INC418183 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 8/6/2020 14:35 4:32:21 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. INC418231 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Digicel 8/6/2020 14:35 4:32:21 Transmission Transmission (Indeterminate) License issue, Follow up is ongoing by concern team. INC418233 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 15:00 4:06:47 Transmission Transmission (Indeterminate) Team cannot provide any update for the site INC418179 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 15:08 3:47:21 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC418311 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 8/6/2020 16:16 2:51:02 Transmission Transmission (Indeterminate) Team cannot provide any update for the site INC418266 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 8/6/2020 17:46 1:20:45 Power Power Failure (Indeterminate) Site will be restored with commercial power INC418238 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/6/2020 17:46 1:09:21 Power Generator failure (Indeterminate) Team working on site INC418264 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 17:55 1:00:21 Power Generator failure (Indeterminate) Team is informed , ETA to be provide INC418197 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 18:27 0:28:21 Power Generator failure (Indeterminate) Team working on site INC418336 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/6/2020 18:40 0:27:16 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC418336 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/6/2020 18:40 0:27:16 Dependent Affected by the power issue at the main site Affected by HDC318 INC418269 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 18:34 0:21:21 Power Generator failure (Indeterminate) Team is informed , ETA to be provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1313:05:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1187:08:06 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 417:04:06 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 317:11:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 317:08:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 272:46:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 243:33:06 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 207:25:06 RBS RBS Fault (RRU failure) Faulty RRUS01B3 needed to be replaced. Spare not yet available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 207:17:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 194:36:06 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 185:29:06 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 165:11:06 RBS RBS Fault (Indeterminate) Faulty backplane need to be replaced. ETR to be provided INC415581 HDS307 BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 8/1/2020 6:07 132:24:06 RBS RBS Fault (DTRU failure) Faulty DTRU needed to be replaced. Spare not yet available INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 8/1/2020 8:31 130:00:06 RBS RBS Fault (Indeterminate) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415836 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/1/2020 13:27 125:04:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC415923 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE D Talkpool 8/1/2020 19:10 119:21:06 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 needed to be replaced. Spare not yet available INC416455 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 8/3/2020 4:10 86:21:06 RBS RBS Fault (DUG Failure) DUG Faulty on site, spare is not yet available in the area INC417111 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 8/4/2020 10:10 56:21:06 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare part not yet available INC417140 HDO335 PALMA Ouest Ericsson 2G D Talkpool 8/4/2020 12:47 53:44:06 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare part not yet available. INC417246 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 8/4/2020 15:46 50:45:06 RBS RBS Fault (DRU failure) Faulty DRU need to be replaced. ETR to be provided INC417254 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 8/4/2020 16:16 50:15:06 RBS RBS Fault (DUG Failure) Faulty DUG . Spare part not yet available. ETR cannot be provided INC417412 HDO350 MERGER Ouest Ericsson 2G C Talkpool 8/4/2020 17:22 49:09:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC417422 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 8/4/2020 19:17 47:14:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC417362 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 8/4/2020 23:20 43:11:06 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR not available yet. INC417486 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 8/5/2020 6:00 36:31:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417562 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 8/5/2020 10:05 32:26:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. ETR to be provided INC417654 HDC240 COBANAL Centre Ericsson 2G D Talkpool 8/5/2020 12:35 29:56:06 RBS RBS Fault (DTRU failure) Faulty RRUS01B8 has been replaced but sector A remains down due faulty DTRU. INC417906 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 8/5/2020 22:30 20:01:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC418017 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 8/6/2020 1:13 17:18:06 RBS RBS Fault (DTRU failure) Faulty DTRU need to replaced. ETR to be provided INC418036 HDO340 CORNILLON Ouest Ericsson 2G D Talkpool 8/6/2020 3:22 15:09:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC418045 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 4:50 13:41:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC417793 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 8/6/2020 10:44 7:47:06 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC417786 HDC332 TI FOND Centre Ericsson 2G D Talkpool 8/6/2020 11:06 7:25:06 Power Power Failure (Solar System failure) Solar system failed / Site will be back on air when the batteries get charged with solar energy INC418187 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 8/6/2020 15:35 2:56:06 RBS RBS Fault (Indeterminate) Team cannot provide update. INC418193 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/6/2020 15:56 2:35:06 RBS RBS Fault (Indeterminate) 3 Fans 24V needed. ETR to be provided INC418249 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/6/2020 16:56 1:35:06 RBS RBS Fault (Indeterminate) Team cannot provide update. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC418035 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:07 8/6/2020 7:07 4:00:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Radiator issue OK 1/2 gal of coolant added INC417890 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 21:19 8/6/2020 8:07 10:48:42 4:00:00 Not Compliant Power Generator failure (Low Voltage) under voltage due to illegal connection Need to be justified Reset alarm, restart genset INC417799 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/5/2020 23:30 8/6/2020 9:41 10:11:58 4:00:00 Not Compliant Power Generator failure (Magnetic pickup failure) magnetic pick up lost Need to be justified Team adjusted it , restart genset INC417865 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 8/5/2020 19:16 8/6/2020 9:19 14:03:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Under speed due to head priming pump leak Need to be justified Team fixed it, restart genset INC417943 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 3:21 8/6/2020 10:19 6:58:31 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker inside ATS who feed RBS tripped Need to be justified Breaker has been reset INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Digicel 7/18/2020 9:59 8/6/2020 10:51 456:52:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from contractor INC418041 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 8/6/2020 4:13 8/6/2020 12:08 7:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Site back on air after refueling INC418144 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 13:09 8/6/2020 14:08 0:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details still pending from contractor INC418144 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 8/6/2020 13:09 8/6/2020 14:08 0:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO511 Cascaded Back up with the main site INC418093 HAIDO192 SOISSON Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 10:31 8/6/2020 14:08 3:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) genset stop on auto mode OK Restart manual INC417945 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G B Talkpool 8/6/2020 3:00 8/6/2020 16:00 13:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Re fueling done, restart genset INC418178 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 15:06 8/6/2020 17:06 2:00:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK Reset alarm, restart genset INC418165 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/6/2020 14:20 8/6/2020 17:20 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Panel control board ZTE didn't powered enough OK Power reset made INC418197 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 16:11 8/6/2020 17:49 1:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Alarm clear by itself INC418022 HAIDS121 VILLAGE_500_ANS Sud ZTE 2G+3G B Talkpool 8/6/2020 1:18 8/6/2020 7:06 5:47:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC418022 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/6/2020 3:26 8/6/2020 7:06 3:40:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS121 Cascaded Back up with the main site INC418022 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 8/6/2020 3:26 8/6/2020 7:06 3:40:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS121 Cascaded Back up with the main site INC417966 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 8/6/2020 6:44 8/6/2020 7:00 0:15:31 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC417966 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 6:44 8/6/2020 7:00 0:15:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with the main site INC417966 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 6:44 8/6/2020 7:00 0:15:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with the main site INC417966 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 6:44 8/6/2020 7:00 0:15:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with the main site INC418058 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 8/6/2020 7:06 8/6/2020 7:45 0:38:25 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC417770 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 8/5/2020 20:11 8/6/2020 8:18 12:07:02 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Fuel sensor not available to calibrate the HPU Need to be justified Last feedback is expected from concerned team INC417770 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 8/6/2020 8:18 12:07:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back on air once the main site INC417770 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 8/6/2020 8:18 12:07:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back on air once the main site INC417770 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 8/5/2020 20:11 8/6/2020 8:18 12:07:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back on air once the main site INC417770 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 8/5/2020 20:11 8/6/2020 8:18 12:07:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back on air once the main site INC417901 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 8/6/2020 8:24 10:21:52 4:00:00 Not Compliant Power Generator Failure (Underspeed) Emergency stop pressed Ok alarm was reset and genset restarted INC417901 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 8/6/2020 8:24 10:21:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back on air once the main site INC417961 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 8/6/2020 5:50 8/6/2020 8:49 2:59:19 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK restored after CV reload INC417901 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 8/6/2020 9:39 11:36:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is working on the site Cascaded Back on air once the main site INC417901 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 8/5/2020 22:02 8/6/2020 9:39 11:36:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back on air once the main site INC417970 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 8/6/2020 7:15 8/6/2020 10:09 2:54:16 4:00:00 Compliant Power Generator Failure (Underspeed) Emergency stop pressed Ok alarm was reset and genset restarted INC417970 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 8/6/2020 7:15 8/6/2020 10:09 2:54:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back on air once the main site INC417970 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 8/6/2020 7:15 8/6/2020 10:09 2:54:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back on air once the main site INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 8/6/2020 11:39 353:20:47 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC418073 HAIDS277 NAN BOULE Sud Ericsson 2G+3G C Talkpool 8/6/2020 8:48 8/6/2020 12:38 3:49:51 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset out of fuel Need to be justified Backup genset refueled, Site up confirmed by Joel. INC418073 HAIDS196 JABOIN Sud Ericsson 2G D Talkpool 8/6/2020 8:48 8/6/2020 12:38 3:49:51 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back on air once the main site INC417208 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 8/4/2020 13:46 8/6/2020 13:03 47:17:19 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage OK Resel alarm and genset restarted INC417103 HGA045 MORNE FEVRE Nippes Ericsson 2G D O&M FUEL 8/4/2020 9:58 8/6/2020 14:06 52:08:19 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Need to be justified Fuel added INC418003 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 8/6/2020 0:15 8/6/2020 8:05 7:49:35 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC418029 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 8/6/2020 2:54 8/6/2020 8:45 5:50:29 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp failure OK 1gal of water added genset has been restarted INC417857 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/6/2020 6:02 8/6/2020 9:10 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318. Cascaded Site back on air with the main site INC417257 HDN275 PILBORO Nord Ericsson 2G D Talkpool 8/4/2020 16:22 8/6/2020 9:04 40:41:39 4:00:00 Not Compliant RBS RBS Fault (BFU Failure) Indeterminate Need to be justified Resolution details will be provided by concerned team INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 8/6/2020 10:04 147:16:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW Faulty Spare DUW replaced by team INC417857 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/6/2020 6:02 8/6/2020 10:10 4:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC417971 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 7:48 8/6/2020 10:56 3:08:19 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Site back on air with the main site INC417928 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 8/5/2020 23:38 8/6/2020 10:38 11:00:12 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU Failure OK MMU Cold restart INC417796 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 8/5/2020 23:06 8/6/2020 10:31 11:24:54 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp failure OK 1 gallon water coolant added INC417953 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 8/6/2020 13:04 8:05:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Site back on air with the main site INC417953 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 8/6/2020 4:58 8/6/2020 13:04 8:05:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Site back on air with the main site INC417953 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE C Talkpool 8/6/2020 4:58 8/6/2020 13:04 8:05:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC418011 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 8/6/2020 0:26 8/6/2020 13:10 12:44:21 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC418076 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 8/6/2020 9:20 8/6/2020 13:41 4:21:22 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp failure OK 1 coolant added and genset restarted back with another battery INC417911 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417911 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 6:13 8/6/2020 14:35 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC255. Cascaded Site back on air with the main site INC417987 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 8/6/2020 9:10 8/6/2020 14:49 5:38:25 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC417987 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 8/6/2020 9:10 8/6/2020 14:49 5:38:25 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Site back on air with the main site INC418156 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 8/6/2020 13:42 8/6/2020 14:41 0:58:26 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC418103 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 8/6/2020 10:18 8/6/2020 14:58 4:39:17 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp failure OK 1 gal oil,1 gallon water coolant added INC417911 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 8/5/2020 22:46 8/6/2020 14:35 15:48:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Broken Engine Need to be justified Swapping done /Genset taken from HDC100 and 20gals of fuel from HDC284 INC417909 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 8/6/2020 14:44 15:05:31 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable Genset out of fuel Fuel Delivery Delay Portable genset has been refueled INC417909 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 8/5/2020 23:38 8/6/2020 14:44 15:05:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321. Cascaded Site back on air with the main site INC417909 HDO454 LES ROCHES Ouest Ericsson 2G D Talkpool 8/5/2020 23:38 8/6/2020 14:44 15:05:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321. Cascaded Site back on air with the main site INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 8/6/2020 15:36 358:29:42 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC417173 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 8/6/2020 15:52 49:34:20 4:00:00 Not Compliant Power Power Failure (Indeterminate) Tank empty Fuel Delivery Delay Fuel add INC417173 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 8/4/2020 14:18 8/6/2020 15:52 49:34:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC276 Cascaded Site back on air with the main site INC416454 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M FUEL 8/3/2020 4:10 8/6/2020 15:32 83:21:36 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty Fuel Delivery Delay Fuel add INC417954 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M FUEL 8/6/2020 5:17 8/6/2020 17:23 12:05:12 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty Fuel Delivery Delay Fuel add INC418230 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 8/6/2020 15:10 8/6/2020 17:41 2:30:12 4:00:00 Compliant Power Generator failure (High temperature) High Temp failure OK 1 gal oil,1 gallon water coolant added INC416160 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 17:50 8/6/2020 18:50 168:59:29 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Indeterminate Need to be justified Resolution details will be provided by concerned team INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 8/6/2020 10:27 8/6/2020 18:54 8:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC033 Cascaded Site back on air with the main site Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC417939 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 8/6/2020 3:19 8/6/2020 9:05 5:46:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RRUS breaker turned ON. INC417923 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 8/5/2020 23:18 8/6/2020 11:40 12:21:30 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified Faulty DTRU has been replaced. INC418108 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 8/6/2020 10:42 8/6/2020 14:50 4:07:28 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC418193 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 8/6/2020 15:56 8/6/2020 18:50 2:54:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Aug 6 18:52:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 7 Aug 2020 00:52:22 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 5 3 18 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 23 ZTE 1 1 0 0 1 Huawei 7 7 7 0 7 Network 27 11 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 4 3 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 445:57:22 Power Generator Failure (Engine broken) Engine replacement have been done, but site still down. More observation will be done on this site. More update will be provided 8/6/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 387:41:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 372:17:22 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 262:02:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Red zone site waiting arrangement from security departement. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 256:13:22 Power Generator Failure (Engine broken) Genset already requested waiting For Digicel Approval, ETR to be provided. INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 155:21:22 RBS RBS Fault (DUG Failure) DUG Faulty, Spare part need to be replaced. ETR not yet provided. INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 149:46:22 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module. Spare needed. New update will be shared once available INC416316 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/2/2020 18:24 98:27:22 Power Generator failure (Indeterminate) 4 rectifiers flat park 3000w are faulty, spare delivered from DG WH. Arranging a team to pick it and install. Will share ETA INC416726 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 8/3/2020 16:06 76:45:22 Power Generator Failure (Engine broken) Engine broken reported by TP. Assessment is ongoing. INC416930 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 8/4/2020 1:00 67:51:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC417050 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 8/4/2020 9:14 59:37:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC416764 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 8/4/2020 9:57 58:54:22 Power Power Failure (Indeterminate) Site will be restored with commercial power INC417244 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/4/2020 15:53 52:58:22 Power Generator failure (Indeterminate) The Guardian refuses the access claiming payment delay from Digicel. Reconnaissance team is investigating on this. INC417269 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 8/4/2020 17:26 51:25:22 Power Generator failure (Radiator failure) Radiator faulty. Need to be replaced, follow up is ongoing by them INC417283 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 8/5/2020 0:21 44:30:22 Power Generator failure (Indeterminate) 3G down due portable genset cannot support the whole site load. INC417698 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/5/2020 15:04 29:47:22 Power Generator failure (Indeterminate) Tem can't reach the site due to the gunshot in the area INC418021 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 8/6/2020 1:26 19:25:22 Power Power Failure (Indeterminate) Hybrid team will check the site. Next update to share when available INC418043 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 16:53:22 Power Power Failure (Indeterminate) Engine broken reported by TP. Follow up is ongoing. INC418043 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 8/6/2020 3:58 16:53:22 Dependent Affected by the power issue at the main site Affected by HDC296. INC417969 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 8/6/2020 7:03 13:48:22 Power Generator failure (Indeterminate) Access issue due to HPU key. Follow up is ongoing. INC418314 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G D Talkpool 8/6/2020 7:03 13:48:22 Power Generator failure (Indeterminate) Portable genset is out of fuel INC418248 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 8/6/2020 7:03 13:48:22 Dependent Affected by the power issue at the main site Team is informed. ETA 8:20 PM INC418248 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 8/6/2020 7:03 13:48:22 Power Generator failure (Indeterminate) Affected by HDS292 INC418131 HDC174 NAN FORT Artibonite Ericsson 2G D O&M Fuel 8/6/2020 11:30 9:21:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8/6/2020 at 5:55 PM, ETR not yet provided. INC418233 HDC225 MORNE_HERVE Artibonite Ericsson 3G D Talkpool 8/6/2020 15:00 5:51:22 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC418311 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 8/6/2020 16:16 4:35:22 Transmission Transmission (Indeterminate) Team cannot provide any update for the site INC418266 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 8/6/2020 17:46 3:05:22 Power Power Failure (Indeterminate) Site will be restored with commercial power INC418264 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 8/6/2020 17:55 2:56:22 Power Generator failure (Indeterminate) Team is informed , ETA to be provide INC418269 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 8/6/2020 18:34 2:17:22 Power Generator failure (Indeterminate) Team is informed , ETA to be provide INC418336 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 8/6/2020 18:40 2:11:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC418336 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 8/6/2020 18:40 2:11:22 Dependent Affected by the power issue at the main site Affected by HDC318 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D 30-Jul-20 Security_Access Site has been sabotaged. Site is halted until further notice Security No ETR yet INC416992 HAIDO481 SOGENER Port-au-Prince Huawei 2G+3G+LTE A 4-Aug-20 Digicel Power building Owner. Justice Department has sealed the building where the site is located. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: