From Haiti.Noc at digicelgroup.com Fri Apr 10 20:12:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 02:12:59 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 2 4 7 4 17 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 0 0 8 ZTE 6 6 1 0 7 Huawei 2 2 2 0 2 Network 16 11 3 0 17 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 9 2 0 2 4 17 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 275:15:33 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 126:29:33 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 29:31:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 19:15:33 Power Power Failure (Indeterminate) Site is out of fuel, illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 17:42:33 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 6:09:33 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 5:28:33 Power Generator failure (Indeterminate) Team is working on site. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 5:08:33 Fuel Generator failure (Fuel issue) Site of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 4:26:33 Power Generator failure (Indeterminate) Team is already dispatched ETA expired, new ETA to be provided. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 4:26:33 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 4:26:33 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 3:31:33 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 2:26:33 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 2:26:33 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G+3G D Talkpool 4/10/2020 20:03 2:07:33 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361030 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/10/2020 21:13 0:57:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h30 PM INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 0:41:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC301105 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC280672 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 10 22:25:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 04:25:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3112:04:38 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 369:24:38 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 336:44:38 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 252:51:38 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 242:13:38 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 228:24:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 187:12:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 140:42:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 111:04:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 79:24:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 78:44:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 32:24:38 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360572 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 4/9/2020 21:16 27:08:38 RBS RBS Fault (Faulty Fiber cable) Faulty fiber cable needed to be replaced. No spare available yet. New update is expected. INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 3:52:38 RBS RBS Fault (Indeterminate) Team has been dispatched , Still waiting for Update from TX team INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 3:39:38 RBS RBS Fault (Indeterminate) according to TX team Site is in red zone cannot reach at night. ETA:8:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 10 22:38:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 04:38:29 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 3 14 4 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 5 0 0 14 ZTE 7 7 2 0 7 Huawei 1 1 1 0 4 Network 19 13 3 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 3 0 2 7 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 277:42:25 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 128:56:25 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 31:58:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 21:42:25 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 20:09:25 Power Power Failure (Solar System failure) Solar system failed, Inner starter and KP are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 8:36:25 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 7:55:25 Power Generator failure (Indeterminate) Head cylinder suspected faulty, waiting for picture. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 7:35:25 Fuel Generator failure (Fuel issue) Site of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 6:53:25 Power Generator failure (Indeterminate) Team cannot reach the site, there is a truck in the middle of the road which prevents traffic, Team will back on site, tomorrow morning. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 6:53:25 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 6:53:25 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 5:58:25 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 4:53:25 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 4:53:25 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 4:34:25 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 3:08:25 Power Generator failure (Indeterminate) This site is located in a business area. There is no access at night. ETA:7h15 AM INC361022 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G C Talkpool 4/10/2020 21:40 2:57:25 Power Power Failure (Solar System failure) Team is working on Site for Corrective maintenance INC361022 HDN118 LA_COUPE Nord-Ouest Ericsson 2G C Talkpool 4/10/2020 21:40 2:57:25 Dependent Affected by the power issue at the main site Affected by HDN111 INC360967 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 22:05 2:32:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h00 AM INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G C Talkpool 4/10/2020 22:52 1:45:25 Power Power Failure (Solar System failure) According to TP, site cannot stay up with RTG connected on it. New update is expected INC361054 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/10/2020 23:03 1:34:25 Power Power Failure (Solar System failure) Talkpool is not managing the team to reach the site at night ETA:7:00AM INC361054 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G C Talkpool 4/10/2020 23:03 1:34:25 Dependent Affected by the power issue at the main site Affected by HDO332 INC361054 HDO323 BELANTON Ouest Ericsson 2G+3G C Talkpool 4/10/2020 23:03 1:34:25 Dependent Affected by the power issue at the main site Affected by HDO332 INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 1:19:25 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Follow up is ongoing INC361052 HAIDO432 BERCY Ouest Huawei 2G C Talkpool 4/10/2020 23:41 0:56:25 Power Power Failure (Solar System failure) Team has been dispatched, ETA: to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 10 22:40:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 04:40:25 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei B Talkpool 4/10/2020 20:47 3:50:25 Power Power Failure (Indeterminate) Access not available. According to the watchman, she cannot go out because of the Curfew established by the local authority and site locate in a business area INC361040 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 4/10/2020 22:06 2:31:25 Power Power Failure (Indeterminate) Talkpool refuses to attend the site. They are clamming unsafe area. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 10 23:18:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 05:18:15 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 5 3 12 4 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 4 0 0 12 ZTE 7 7 2 0 7 Huawei 1 1 1 0 5 Network 18 12 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 2 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 278:18:28 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 129:32:28 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 32:34:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 22:18:28 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 20:45:28 Power Power Failure (Solar System failure) Solar system failed, Inner starter and KP are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 9:12:28 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 8:31:28 Power Generator failure (Indeterminate) Head cylinder suspected faulty, waiting for picture. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 8:11:28 Fuel Generator failure (Fuel issue) Site of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 7:29:28 Power Generator failure (Indeterminate) Team cannot reach the site, there is a truck in the middle of the road which prevents traffic, Team will back on site, tomorrow morning. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 7:29:28 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 7:29:28 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 6:34:28 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 5:29:28 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 5:29:28 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 5:10:28 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 3:44:28 Power Generator failure (Indeterminate) This site is located in a business area. There is no access at night. ETA:7h15 AM INC361022 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G C Talkpool 4/10/2020 21:40 3:33:28 Power Power Failure (Solar System failure) Team is working on Site for Corrective maintenance INC361022 HDN118 LA_COUPE Nord-Ouest Ericsson 2G C Talkpool 4/10/2020 21:40 3:33:28 Dependent Affected by the power issue at the main site Affected by HDN111 INC360967 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 22:05 3:08:28 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G C Talkpool 4/10/2020 22:52 2:21:28 Power Power Failure (Solar System failure) According to TP, site cannot stay up with RTG connected on it. Power team will reach the site, ETA: 6:30 AM INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 1:55:28 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Follow up is ongoing INC361052 HAIDO432 BERCY Ouest Huawei 2G C Talkpool 4/10/2020 23:41 1:32:28 Power Power Failure (Solar System failure) Talkpool is not managing the team to reach the site at night ETA: 6:30AM INC360971 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 0:01 1:12:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC361059 HDN183 LA RESERVE Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 0:28 0:45:28 Power Power Failure (Solar System failure) Team has been dispatched , ETA: 2:00AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 01:32:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 07:32:07 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 6 3 16 6 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 5 0 0 17 ZTE 7 7 2 0 8 Huawei 1 1 1 0 6 Network 19 13 3 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 2 6 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 280:29:48 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 131:43:48 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 34:45:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 24:29:48 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 22:56:48 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 11:23:48 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 10:42:48 Power Generator failure (Indeterminate) Head cylinder suspected faulty, waiting for picture. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 10:22:48 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 9:40:48 Power Generator failure (Indeterminate) Team cannot reach the site, there is a truck in the middle of the road which prevents traffic, Team will back on site, tomorrow morning. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 9:40:48 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 9:40:48 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 8:45:48 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 7:40:48 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 7:40:48 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 7:21:48 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 5:55:48 Power Generator failure (Indeterminate) This site is located in a business area. There is no access at night. ETA:7h15 AM INC361022 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G C Talkpool 4/10/2020 21:40 5:44:48 Power Power Failure (Solar System failure) Team is going to check the proxy in Stock & will get back, New ETA is expected INC361022 HDN118 LA_COUPE Nord-Ouest Ericsson 2G C Talkpool 4/10/2020 21:40 5:44:48 Dependent Affected by the power issue at the main site Affected by HDN111 INC360967 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 22:05 5:19:48 Power Generator failure (Indeterminate) Team was in front of the gate and no access granted. Follow up is ongoing with concerned team INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G C Talkpool 4/10/2020 22:52 4:32:48 Power Power Failure (Solar System failure) According to TP, site cannot stay up with RTG connected on it. Power team will reach the site, ETA: 6:30 AM INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 4:06:48 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Follow up is ongoing INC361052 HAIDO432 BERCY Ouest Huawei 2G C Talkpool 4/10/2020 23:41 3:43:48 Power Power Failure (Solar System failure) Talkpool is not managing the team to reach the site at night ETA: 6:30AM INC360971 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 0:01 3:23:48 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 6h30 AM INC361059 HDN183 LA RESERVE Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 0:28 2:56:48 Power Power Failure (Solar System failure) Portable genset is running out of fuel, TP has to by Gasoline for the portable genset, ETA: 7:45 AM INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/11/2020 0:40 2:44:48 Power Power Failure (Indeterminate) Access not available. According to the watchman, she cannot go out because of the Curfew established by the local authority and site locate in a business area INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 2:28:48 Power Generator failure (Indeterminate) Site will be back on air with solar system energy. INC360167 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/11/2020 1:10 2:14:48 Power Power Failure (Solar System failure) Solar system failed/Site will be recovered at the sunrise. INC361071 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G+3G C Talkpool 4/11/2020 2:02 1:22:48 Power Power Failure (Solar System failure) Team is informed, ETA: 5: 20 AM INC361071 HDC172 MACADON Artibonite Ericsson 2G C Talkpool 4/11/2020 2:02 1:22:48 Dependent Affected by the power issue at the main site Affected by HDC154 INC361073 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 2:20 1:04:48 Power Generator failure (Indeterminate) Team is informed, ETA 6:00AM. INC361077 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/11/2020 2:24 1:00:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet proided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 01:36:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 07:36:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3115:15:44 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 372:35:44 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 339:55:44 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 256:02:44 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 245:24:44 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 231:35:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 190:23:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 143:53:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 114:15:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 82:35:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 81:55:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 35:35:44 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360572 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 4/9/2020 21:16 30:19:44 RBS RBS Fault (Faulty Fiber cable) Faulty fiber cable needed to be replaced. No spare available yet. New update is expected. INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 7:03:44 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:8:30AM INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 6:50:44 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:8:00AM INC361069 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 4/11/2020 1:10 2:25:44 RBS RBS Fault (Indeterminate) Team is informed, ETA 5:00 AM. INC360981 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/11/2020 1:12 2:23:44 RBS RBS Fault (Indeterminate) Faulty DC converter, need to be replaced, follow up is ongoing. INC361074 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 2:03 1:32:44 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 01:36:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 07:36:44 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC361040 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 4/10/2020 22:06 5:29:44 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 02:15:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 08:15:29 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 6 3 18 6 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 6 0 0 19 ZTE 7 7 2 0 8 Huawei 1 1 1 0 6 Network 20 14 3 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 2 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 281:19:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 132:33:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 35:35:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 25:19:01 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 23:46:01 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 12:13:01 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 11:32:01 Power Generator failure (Indeterminate) Head cylinder suspected faulty, waiting for picture. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 11:12:01 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 10:30:01 Power Generator failure (Indeterminate) Team cannot reach the site, there is a truck in the middle of the road which prevents traffic, Team will back on site, tomorrow morning. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 10:30:01 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 10:30:01 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 9:35:01 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 8:30:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 8:30:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 8:11:01 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 6:45:01 Power Generator failure (Indeterminate) This site is located in a business area. There is no access at night. ETA:7h15 AM INC361022 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G C Talkpool 4/10/2020 21:40 6:34:01 Power Generator failure (Radiator failure) Radiator is faulty, Team is going to check the proxy in Stock & will get back, New ETA: 6:30 AM INC361022 HDN118 LA_COUPE Nord-Ouest Ericsson 2G C Talkpool 4/10/2020 21:40 6:34:01 Dependent Affected by the power issue at the main site Affected by HDN111 INC360967 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 22:05 6:09:01 Power Generator failure (Indeterminate) Team was in front of the gate and no access granted. Follow up is ongoing with concerned team INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G C Talkpool 4/10/2020 22:52 5:22:01 Power Power Failure (Solar System failure) According to TP, site cannot stay up with RTG connected on it. Power team will reach the site, ETA: 6:30 AM INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 4:56:01 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Follow up is ongoing INC361052 HAIDO432 BERCY Ouest Huawei 2G+3G C Talkpool 4/10/2020 23:41 4:33:01 Power Power Failure (Solar System failure) Talkpool is not managing the team to reach the site at night ETA: 6:30AM INC360971 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 0:01 4:13:01 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 6h30 AM INC361059 HDN183 LA RESERVE Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 0:28 3:46:01 Power Power Failure (Solar System failure) Portable genset is running out of fuel, TP has to by Gasoline for the portable genset, ETA: 7:45 AM INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/11/2020 0:40 3:34:01 Power Power Failure (Indeterminate) Access not available. According to the watchman, she cannot go out because of the Curfew established by the local authority and site locate in a business area INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 3:18:01 Power Generator failure (Indeterminate) Site will be back on air with solar system energy. INC360167 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/11/2020 1:10 3:04:01 Power Power Failure (Solar System failure) Solar system failed/Site will be recovered at the sunrise. INC361071 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G+3G C Talkpool 4/11/2020 2:02 2:12:01 Power Power Failure (Solar System failure) Team is informed, ETA: 5: 20 AM INC361071 HDC172 MACADON Artibonite Ericsson 2G C Talkpool 4/11/2020 2:02 2:12:01 Dependent Affected by the power issue at the main site Affected by HDC154 INC361073 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 2:20 1:54:01 Power Generator failure (Indeterminate) Team is informed, ETA 6:00AM. INC361077 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/11/2020 2:24 1:50:01 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G C Talkpool 4/11/2020 3:36 0:38:01 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G C Talkpool 4/11/2020 3:36 0:38:01 Dependent Affected by the power issue at the main site Affected by HDC360 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 04:24:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 10:24:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3118:02:22 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 375:22:22 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 342:42:22 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 258:49:22 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 248:11:22 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 234:22:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 193:10:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 146:40:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 117:02:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 85:22:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 84:42:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 38:22:22 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360572 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 4/9/2020 21:16 33:06:22 RBS RBS Fault (Faulty Fiber cable) Faulty fiber cable needed to be replaced. No spare available yet. New update is expected. INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 9:50:22 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:8:30AM INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 9:37:22 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:8:00AM INC360981 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/11/2020 1:12 5:10:22 RBS RBS Fault (Indeterminate) Faulty DC converter, need to be replaced, follow up is ongoing. INC361078 HDS002 LAN_MANDOU Sud-Est Ericsson 2G+3G A Talkpool 4/11/2020 2:28 3:54:22 Power Power Failure (Indeterminate) Team is informed, ETA 6:20AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 04:25:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 10:25:25 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 05:22:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 11:22:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 11th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 11th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 284:24:06 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 135:38:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 38:40:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 28:24:06 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 26:51:06 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 15:18:06 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 14:37:06 Power Generator failure (Indeterminate) Head cylinder suspected faulty, waiting for picture. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 14:17:06 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 13:35:06 Power Generator failure (Indeterminate) Team cannot reach the site, there is a truck in the middle of the road which prevents traffic, Team will back on site, tomorrow morning ETA:9:00 AM. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 13:35:06 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 13:35:06 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 12:40:06 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 11:35:06 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 11:35:06 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 11:16:06 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 9:50:06 Power Generator failure (Indeterminate) This site is located in a business area. There is no access at night. ETA:7h15 AM INC361022 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G C Talkpool 4/10/2020 21:40 9:39:06 Power Generator failure (Radiator failure) Team is working on Site INC361022 HDN118 LA_COUPE Nord-Ouest Ericsson 2G C Talkpool 4/10/2020 21:40 9:39:06 Dependent Affected by the power issue at the main site Affected by HDN111 INC360967 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 22:05 9:14:06 Power Generator failure (Indeterminate) Team was in front of the gate and no access granted. Follow up was ongoing with concerned team. Team will return on the site. ETA: 7h15 AM INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G C Talkpool 4/10/2020 22:52 8:27:06 Power Power Failure (Solar System failure) According to TP, site cannot stay up with RTG connected on it. Power team will reach the site, ETA: 6:30 AM, expired, new update is expected from TP INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 8:01:06 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Follow up is ongoing INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/11/2020 0:40 6:39:06 Power Power Failure (Indeterminate) Access not available. According to the watchman, she cannot go out because of the Curfew established by the local authority and site locate in a business area INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 6:23:06 Power Generator failure (Indeterminate) Team is informed, ETA 07:10AM INC360167 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/11/2020 1:10 6:09:06 Power Power Failure (Solar System failure) Solar system failed, Site will be recovered at the sunrise. INC361073 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 2:20 4:59:06 Power Generator failure (Indeterminate) Team is working on site. INC361077 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/11/2020 2:24 4:55:06 Power Generator failure (Indeterminate) Team is working on site. INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G C Talkpool 4/11/2020 3:36 3:43:06 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G C Talkpool 4/11/2020 3:36 3:43:06 Dependent Affected by the power issue at the main site Affected by HDC360 INC360988 HDC246 MONTAS Artibonite Ericsson 2G+3G C Talkpool 4/11/2020 4:36 2:43:06 Power Power Failure (Indeterminate) Solar site, site will be recovered at the sunrise. INC361074 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 4:42 2:37:06 Power Generator failure (Indeterminate) Team has been dispatched , ETA: 6: 30 AM, Expired, New ETA: 7:20AM INC360993 HDS251 SAUREL Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 2:29:06 Power Generator failure (Indeterminate) TP not yet received the HPU key, Follow up is ongoing by HPU team. INC360993 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/11/2020 4:50 2:29:06 Dependent Affected by the power issue at the main site Affected by HDS251 INC360993 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 2:29:06 Dependent Affected by the power issue at the main site Affected by HDS251 INC360995 HAIDS232 MANICHE Sud ZTE 2G C Talkpool 4/11/2020 5:13 2:06:06 Power Generator failure (Indeterminate) Team is informed, ETA 8:00AM. INC360995 HAIDS249 DORY Sud ZTE 2G C Talkpool 4/11/2020 5:13 2:06:06 Dependent Affected by the power issue at the main site Affected by HDS232 INC360994 HDO314 CAZALE Ouest Ericsson 2G+3G C Talkpool 4/11/2020 5:24 1:55:06 Power Generator failure (Indeterminate) Team has been dispatched , ETA: 8: 00 AM INC360994 HDO346 GERMAIN Ouest Ericsson 2G C Talkpool 4/11/2020 5:24 1:55:06 Dependent Affected by the power issue at the main site Affected by HDO314 INC361101 HDS367 PONT JOUX Sud ZTE 2G D Talkpool 4/11/2020 5:32 1:47:06 Power Generator failure (Indeterminate) Team is informed, ETA 8:30AM INC361078 HDS002 LAN_MANDOU Sud-Est Ericsson 2G+3G A Talkpool 4/11/2020 5:32 1:47:06 Power Generator failure (Indeterminate) Team is working on the site INC361078 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/11/2020 5:32 1:47:06 Dependent Affected by the power issue at the main site Affected by HDS002 INC360997 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 5:48 1:31:06 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 7:50AM INC360998 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G C Talkpool 4/11/2020 5:56 1:23:06 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 08H45 AM INC360990 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 6:00 1:19:06 Power Power Failure (Indeterminate) Team is in front of the gate awaiting for access. Follow up is ongoing with concerned team INC361000 HDC232 LEDIER Centre Ericsson 2G C Talkpool 4/11/2020 6:20 0:59:06 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 08H45 AM INC361000 HDC238 DESVARIEUX Centre Ericsson 2G C Talkpool 4/11/2020 6:20 0:59:06 Dependent Affected by the power issue at the main site Affected by HDC232 INC361087 HDC223 LA_SELLE Artibonite Ericsson 2G C Talkpool 4/11/2020 6:20 0:59:06 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 08H45 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3118:59:06 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 376:19:06 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 343:39:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 259:46:06 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 249:08:06 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 235:19:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 194:07:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 147:37:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 117:59:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 86:19:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 85:39:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 39:19:06 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360572 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 4/9/2020 21:16 34:03:06 RBS RBS Fault (Faulty Fiber cable) Faulty fiber cable needed to be replaced. No spare available yet. New update is expected. INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 10:47:06 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:8:30AM INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 10:34:06 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:8:00AM INC360981 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/11/2020 1:12 6:07:06 RBS RBS Fault (Indeterminate) Faulty DC converter, need to be replaced, follow up is ongoing. INC361078 HDS002 LAN_MANDOU Sud-Est Ericsson 2G+3G A Talkpool 4/11/2020 2:28 4:51:06 Power Power Failure (Indeterminate) Team is informed, ETA 6:20AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC360836 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G A Talkpool 4/10/2020 11:12 4/10/2020 19:30 8:18:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1, 1/2 of oil added and restarted genset. INC360936 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 4/10/2020 18:38 4/10/2020 21:55 3:17:00 4:00:00 Compliant Power Generator failure (Battery Failure) DC alternator faulty, Battery low OK DC alt faulty, DC alt replacedand genset restart INC360941 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 4/10/2020 20:01 4/10/2020 22:23 2:22:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK low oil pressure/rear seal/team added 1 gal oil/restart INC361037 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 4/10/2020 21:50 4/10/2020 23:05 1:15:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK oil added, all breacker has been reset. INC361082 HAIDS140 PEROU Sud ZTE 2G D Talkpool 4/11/2020 4:10 4/11/2020 7:05 2:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details is expected from concern team. INC360864 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/10/2020 13:36 4/10/2020 19:07 5:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Fuel Delivery Delay Taking fuel from the E-Power tank & transfer to the external tank INC360931 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE C Talkpool 4/10/2020 17:47 4/10/2020 20:37 2:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Overload, breaker Huawei trip. OK Reset breaker huawei and restart genset. INC360931 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE C Talkpool 4/10/2020 17:47 4/10/2020 20:37 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Site back in service once issue solved at the main site. INC360931 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE C Talkpool 4/10/2020 17:47 4/10/2020 20:37 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Site back in service once issue solved at the main site. INC360931 HAIDO433 DIGUE PROBY Ouest Huawei 2G C Talkpool 4/10/2020 17:47 4/10/2020 20:37 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Indeterminate OK RCA and resolution details still pending from the contractor INC360931 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C Talkpool 4/10/2020 17:47 4/10/2020 20:37 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Site back in service once issue solved at the main site. INC361005 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 4/10/2020 17:36 4/10/2020 20:37 3:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp due to radiator dirty. OK 1 gal of water added. INC361006 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G C Talkpool 4/10/2020 17:35 4/10/2020 20:37 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Radiator,Starter battery. OK Genset restarted with another starter battery. INC361041 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G C Talkpool 4/10/2020 22:28 4/10/2020 23:00 0:32:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK RCA and resolution details still pending from the contractor INC361054 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/10/2020 23:03 4/11/2020 1:00 1:57:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK RCA and resolution details still pending from the contractor INC361054 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G C Talkpool 4/10/2020 23:03 4/11/2020 1:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO332 Cascaded Site back in service once issue solved at the main site. INC361054 HDO323 BELANTON Ouest Ericsson 2G+3G C Talkpool 4/10/2020 23:03 4/11/2020 1:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO332 Cascaded Site back in service once issue solved at the main site. INC361071 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G+3G C Talkpool 4/11/2020 2:02 4/11/2020 5:03 3:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp. OK 1 gallon of water coolant added& Genset restarted INC361071 HDC172 MACADON Artibonite Ericsson 2G C Talkpool 4/11/2020 2:02 4/11/2020 5:03 3:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Site back in service once issue solved at the main site. INC361059 HDN183 LA RESERVE Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 0:28 4/11/2020 6:10 5:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC361052 HAIDO432 BERCY Ouest Huawei 2G+3G C Talkpool 4/10/2020 23:41 4/11/2020 6:15 6:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC360889 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 16:40 4/10/2020 19:51 3:11:00 4:00:00 Compliant Power Power Failure (ATS breaker tripped) ATS Failure OK The ATS has been reset INC361030 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/10/2020 21:13 4/10/2020 22:35 1:22:00 4:00:00 Compliant Power Power Failure (Maintenance alarm) Maintenance alarm OK The alarm was reset then the genset restarted INC360971 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 0:01 4/11/2020 5:56 5:55:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm was displayed due to faulty battery Need to be justified The genset has been started with an external battery Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC360561 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/9/2020 18:30 4/10/2020 20:37 26:07:00 4:00:00 RBS RBS Fault (Indeterminate) RBS Fault (DXU failure) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC358904 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/6/2020 5:46 4/10/2020 20:37 110:51:00 4:00:00 Power Power Failure (Solar System failure) Solar System failure Need to be justified Site has been recovered at the sunrise INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 4/10/2020 20:37 46:37:00 4:00:00 RBS RBS Fault (RUS failure) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 06:22:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 12:22:19 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 4 7 19 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 7 0 0 26 ZTE 6 6 1 0 6 Huawei 1 1 1 0 4 Network 20 14 2 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 2 9 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 285:26:07 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 136:40:07 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 39:42:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 29:26:07 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 27:53:07 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G D Talkpool 4/10/2020 16:01 16:20:07 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 15:39:07 Power Generator failure (Indeterminate) Head cylinder suspected faulty, waiting for picture. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 4/10/2020 17:02 15:19:07 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 14:37:07 Power Generator failure (Indeterminate) Team cannot reach the site, there is a truck in the middle of the road which prevents traffic, Team will back on site, this morning ETA:9:00 AM. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 14:37:07 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 14:37:07 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/10/2020 18:39 13:42:07 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 12:37:07 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 12:37:07 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 12:18:07 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 4/10/2020 22:52 9:29:07 Power Generator failure (Indeterminate) According to TP, site cannot stay on air with RTG connected on it. Waiting for new update from team INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 9:03:07 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Refueling is scheduled at 10:30 am. INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/11/2020 0:40 7:41:07 Power Power Failure (Indeterminate) Access not available at this time; site locate in a business area. ETA 9:00 am INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 7:25:07 Power Generator failure (Indeterminate) Team is informed, ETA 09:00AM INC361078 HDS002 LAN_MANDOU Sud-Est Ericsson 2G+3G A Talkpool 4/11/2020 2:28 5:53:07 Power Generator failure (Indeterminate) Taem is working on the site. INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 4:45:07 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 4:45:07 Dependent Affected by the power issue at the main site Affected by HDC360 INC360988 HDC246 MONTAS Artibonite Ericsson 2G+3G D Talkpool 4/11/2020 4:36 3:45:07 Power Power Failure (Indeterminate) Solar site, site will be recovered at the sunrise. INC361074 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 4:42 3:39:07 Power Generator Failure (Starter battery failure) Starter battery faulty , team went to HDN264 to get a starter battery, ETA 8:35 AM INC360993 HDS251 SAUREL Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 3:31:07 Power Generator failure (Indeterminate) TP not yet received the HPU key, Follow up is ongoing by HPU team. INC360993 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/11/2020 4:50 3:31:07 Dependent Affected by the power issue at the main site Affected by HDS251 INC360993 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 3:31:07 Dependent Affected by the power issue at the main site Affected by HDS251 INC360994 HDO314 CAZALE Ouest Ericsson 2G+3G C Talkpool 4/11/2020 5:24 2:57:07 Power Generator failure (Indeterminate) Team has been dispatched , ETA expired , waiting for next update INC360994 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 4/11/2020 5:24 2:57:07 Dependent Affected by the power issue at the main site Affected by HDO314 INC360997 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 5:48 2:33:07 Power Generator failure (Indeterminate) Team has been dispatched, ETA expired INC360990 HAIDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 6:00 2:21:07 Power Power Failure (Indeterminate) Team is working on site. INC361087 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/11/2020 6:20 2:01:07 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 8:45AM INC361102 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/11/2020 7:30 0:51:07 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/11/2020 7:43 0:38:07 Power Generator failure (Indeterminate) Team is informed. ETA :9H30AM INC361091 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 4/11/2020 7:43 0:38:07 Dependent Affected by the power issue at the main site Affected by HDO388 INC360167 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/11/2020 7:46 0:35:07 Power Power Failure (Solar System failure) Solar system failed, Site will be recovered at the sunrise. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 07:17:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 13:17:34 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 9 6 20 9 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 7 0 0 34 ZTE 6 6 1 0 6 Huawei 1 1 1 0 4 Network 20 14 2 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 3 18 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 286:21:00 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 137:35:00 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 40:37:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 30:21:00 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 28:48:00 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC360883 COW033 CFU club COW Centre Ericsson 2G C Talkpool 4/10/2020 16:01 17:15:00 RBS RBS Fault (AMM failure) AMM faulty , need to be replaced, Spare not yet available . INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 16:34:00 Power Generator failure (Indeterminate) Head cylinder faulty, follow up is ongoing. ETA will be provided. INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G C O&M Fuel 4/10/2020 17:02 16:14:00 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 15:32:00 Power Generator failure (Indeterminate) Taem is working on the site. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 15:32:00 Dependent Affected by the power issue at the main site Affected by HGA026 INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 15:32:00 Dependent Affected by the power issue at the main site Affected by HGA026 INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 14:37:00 Power Power Failure (Solar System failure) Site will be restored with sunrise INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 13:32:00 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 13:32:00 Dependent Affected by the power issue at the main site Affected by HDS222 INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 13:13:00 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G C Talkpool 4/10/2020 22:52 10:24:00 Power Generator failure (Indeterminate) According to TP, site cannot stay up with RTG connected on it. ETA 9:15 AM INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 9:58:00 Fuel Generator failure (Fuel issue) Fuel tank empty. Concerned team has been informed since 4/10/20/ 11h47 PM. Refueling is scheduled at 10:30 am. INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/11/2020 0:40 8:36:00 Power Power Failure (Indeterminate) Team is on site waiting for access. INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 8:20:00 Power Generator failure (Indeterminate) Team is waiting for the access. INC361078 HDS002 LAN_MANDOU Sud-Est Ericsson 2G+3G A Talkpool 4/11/2020 2:28 6:48:00 Power Generator failure (Indeterminate) Taem is working on the site. INC361078 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361078 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 4/11/2020 2:28 6:48:00 Dependent Affected by the power issue at the main site Affected by HDS002 INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G C Talkpool 4/11/2020 3:36 5:40:00 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G C Talkpool 4/11/2020 3:36 5:40:00 Dependent Affected by the power issue at the main site Affected by HDC360 INC360988 HDC246 MONTAS Artibonite Ericsson 2G+3G C Talkpool 4/11/2020 4:36 4:40:00 Power Power Failure (Indeterminate) Solar site, site will be recovered at the sunrise. INC360993 HDS251 SAUREL Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 4:26:00 Power Generator failure (Indeterminate) TP not yet received the HPU key, Follow up is ongoing by HPU team. INC360993 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/11/2020 4:50 4:26:00 Dependent Affected by the power issue at the main site Affected by HDS251 INC360993 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 4:26:00 Dependent Affected by the power issue at the main site Affected by HDS251 INC360994 HDO314 CAZALE Ouest Ericsson 2G+3G C Talkpool 4/11/2020 5:24 3:52:00 Dependent Affected by Fuel issue at the main site Affected by E// Cabinet not powered at HDO305, ETA 12:30 PM to add fuel on the backup genset at HDO305 INC360994 HDO346 GERMAIN Ouest Ericsson 2G C Talkpool 4/11/2020 5:24 3:52:00 Dependent Affected by the power issue at the main site Affected by HDO314 INC360997 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 5:48 3:28:00 Power Generator failure (Indeterminate) Team is working on site INC361087 HDC223 LA_SELLE Artibonite Ericsson 2G C Talkpool 4/11/2020 6:20 2:56:00 Power Generator failure (Indeterminate) Team has been dispatched, ETA expired , waiting for next update INC361102 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/11/2020 7:30 1:46:00 Power Generator failure (Indeterminate) Team is informed. ETA : 10:30 AM INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/11/2020 7:43 1:33:00 Power Generator failure (Indeterminate) Team is informed. ETA : 9:30 AM INC361091 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 4/11/2020 7:43 1:33:00 Dependent Affected by the power issue at the main site Affected by HDO388 INC360167 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/11/2020 7:46 1:30:00 Power Power Failure (Solar System failure) Solar system failed, Site will be recovered at the sunrise. INC361104 HDO114 RUE_MAPOU_BELVILLE Port-au-Prince Huawei 3G B Talkpool 4/11/2020 8:00 1:16:00 Transmission Transmission (Indeterminate) Team has been in formed to send a team to reach the site. ETA not provided yet? INC361203 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/11/2020 8:40 0:36:00 Power Generator failure (Indeterminate) Taem is informed. ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 07:24:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 13:24:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3121:02:51 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 378:22:51 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 345:42:51 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 261:49:51 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 251:11:51 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 237:22:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 196:10:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 149:40:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 120:02:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 88:22:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 87:42:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 41:22:51 Power RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 12:50:51 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:9:30AM INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 12:37:51 RBS RBS Fault (Indeterminate) According to TX team Site is in red zone cannot reach at night. ETA:9:10AM INC361205 HGA006 LA_HATTE Nippes Ericsson 3G C Talkpool 4/11/2020 9:00 0:22:51 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 09:27:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 15:27:57 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 1 4 9 10 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 0 0 13 ZTE 6 6 1 0 6 Huawei 2 2 2 1 5 Network 17 10 3 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 3 0 1 9 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 288:31:30 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 139:45:30 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 42:47:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 32:31:30 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 30:58:30 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 18:44:30 Power Generator failure (Indeterminate) Head cylinder faulty, spare already approved. Follow up is ongoing. ETA will be provided INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 4/10/2020 17:02 18:24:30 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 15:42:30 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 15:42:30 Dependent Affected by the power issue at the main site Affected by HDS222 INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 12:08:30 Fuel Generator failure (Fuel issue) Concerned team has been informed since 4/10/20/ 11h47 PM. Refueling was scheduled for this morning at 10:30 am. Fuel team to provide updates. INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 10:30:30 Power Generator Failure (Alternator Failure) AC ALT suspected faulty, team is waiting for pictures. INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 7:50:30 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 7:50:30 Dependent Affected by the power issue at the main site Affected by HDC360 INC360993 HDS251 SAUREL Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 6:36:30 Power Generator failure (Indeterminate) TP not yet received the HPU key, Follow up is ongoing by HPU team. INC360993 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/11/2020 4:50 6:36:30 Dependent Affected by the power issue at the main site Affected by HDS251 INC360993 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 6:36:30 Dependent Affected by the power issue at the main site Affected by HDS251 INC360994 HDO314 CAZALE Ouest Ericsson 2G+3G C Talkpool 4/11/2020 5:24 6:02:30 Dependent Affected by Fuel issue at the main site Affected by E// Cabinet not powered at HDO305, ETA 12:30 PM to add fuel on the backup genset at HDO305 INC360994 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 4/11/2020 5:24 6:02:30 Dependent Affected by the power issue at the main site Affected by HDO314 INC360997 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 5:48 5:38:30 Power Generator failure (Water Pump Issue) Water pump faulty , waiting for next update INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 2:27:30 Power Generator failure (Indeterminate) Team is on site INC361090 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 4/11/2020 9:13 2:13:30 Power Generator failure (Indeterminate) Team is on site INC361090 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G c Talkpool 4/11/2020 9:13 2:13:30 Dependent Affected by Fuel issue at the main site Affected by HDC007 INC361090 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 4/11/2020 9:13 2:13:30 Dependent Affected by the power issue at the main site Affected by HDC007 INC361215 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 4/11/2020 9:38 1:48:30 Power Generator failure (Indeterminate) Team has been informed , ETA 12:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 10:38:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 16:38:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3124:16:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 381:36:48 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 348:56:48 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 265:03:48 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 254:25:48 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 240:36:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 199:24:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 152:54:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 123:16:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 91:36:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 90:56:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 44:36:48 Power RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 16:33:48 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 15:51:48 Power RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC361236 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 4/11/2020 11:20 1:16:48 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 10:38:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 16:38:51 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 12:33:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 18:33:03 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 3 4 8 17 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 3 0 0 22 ZTE 6 6 1 0 7 Huawei 2 2 2 1 3 Network 18 11 3 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 4 0 1 13 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 291:36:40 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 142:50:40 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 45:52:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Digicel 4/10/2020 2:55 35:36:40 Power Power Failure (Indeterminate) Site is out of fuel , illegal connection need to be fixed before refueling , waiting for update from concerned team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 34:03:40 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 21:49:40 Power Generator failure (Indeterminate) Head cylinder faulty, spare already approved. Follow up is ongoing. ETA will be provided INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M Fuel 4/10/2020 17:02 21:29:40 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/10/2020) at 9:27PM INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 18:47:40 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 18:47:40 Dependent Affected by the power issue at the main site Affected by HDS222 INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/10/2020 23:18 15:13:40 Fuel Generator failure (Fuel issue) Concerned team has been informed since 4/10/20/ 11h47 PM. Refueling was scheduled for this morning, but because of some drawbacks; the refueling will be done at 2:15 pm. INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 13:35:40 Power Generator Failure (Alternator Failure) AC ALT suspected faulty, team is waiting for pictures. INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 10:55:40 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 10:55:40 Dependent Affected by the power issue at the main site Affected by HDC360 INC360993 HDS251 SAUREL Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 9:41:40 Power Generator failure (Indeterminate) Team still working on the site. INC360993 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/11/2020 4:50 9:41:40 Dependent Affected by the power issue at the main site Affected by HDS251 INC360993 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 9:41:40 Dependent Affected by the power issue at the main site Affected by HDS251 INC360994 HDO314 CAZALE Ouest Ericsson 2G+3G C Talkpool 4/11/2020 5:24 9:07:40 Dependent Affected by Fuel issue at the main site Affected by E// Cabinet not powered at HDO305,Fuel added , ETA 3:00 PM INC360994 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 4/11/2020 5:24 9:07:40 Dependent Affected by the power issue at the main site Affected by HDO314 INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A O&M Fuel 4/11/2020 7:43 6:48:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/11/2020 at 10:50 AM. ETR to be provided by them INC361091 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 4/11/2020 7:43 6:48:40 Dependent Affected by the power issue at the main site Affected by HDO388 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 5:32:40 Power Generator Failure (Engine Knocking ) Enocking reported, waiting for next update INC361249 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 12:16 2:15:40 Power Generator failure (Indeterminate) Team is informed. ETA: 2:30 PM INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 2:08:40 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM INC361163 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 13:17 1:14:40 Power Power Failure (Indeterminate) Team has been informed; ETA 2:30 pm. INC361271 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 4/11/2020 13:42 0:49:40 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC361175 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 13:49 0:42:40 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC361267 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 0:35:40 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC361267 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 0:35:40 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 0:35:40 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 0:35:40 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 0:35:40 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 0:35:40 Dependent Affected by the power issue at the main site Affected by HDC155 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 12:37:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 18:37:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3126:17:14 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 383:37:14 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 350:57:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 267:04:14 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 256:26:14 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 242:37:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 201:25:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 154:55:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 125:17:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 93:37:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 92:57:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 46:37:14 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 17:52:14 Power RBS Fault (RUS failure) Faulty RUS01B8. Team is on site INC361257 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 13:00 1:37:14 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC361265 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 4/11/2020 13:40 0:57:14 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC361172 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/11/2020 13:45 0:52:14 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 14:22:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 20:22:28 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 5 7 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 4 0 0 24 ZTE 6 6 1 0 7 Huawei 2 2 2 1 4 Network 17 12 3 1 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 4 11 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 293:25:34 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 144:39:34 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 47:41:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/10/2020 2:55 37:25:34 Power Power Failure (Indeterminate) Fuel added , now power team is assigned to restore the site. ETA is awaiting from team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 35:52:34 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 23:38:34 Power Generator failure (Indeterminate) Head cylinder faulty, spare already approved. Follow up is ongoing. ETA will be provided INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/10/2020 17:02 23:18:34 Power Generator failure (Indeterminate) Fuel added , now power team is assigned to restore the site. ETA is awaiting from team INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 20:36:34 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 20:36:34 Dependent Affected by the power issue at the main site Affected by HDS222 INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/10/2020 23:18 17:02:34 Power Generator failure (Indeterminate) Refueling done; but site remains down. Power team has been informed to send a team on site. ETA 5:30 pm.. INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 15:24:34 Power Generator Failure (Alternator Failure) AC ALT suspected faulty, team is waiting for pictures. INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 12:44:34 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 12:44:34 Dependent Affected by the power issue at the main site Affected by HDC360 INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A O&M Fuel 4/11/2020 7:43 8:37:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/11/2020 at 10:50 AM. ETR to be provided by them INC361091 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 4/11/2020 7:43 8:37:34 Dependent Affected by the power issue at the main site Affected by HDO388 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 7:21:34 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361249 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 12:16 4:04:34 Power Generator failure (Indeterminate) Team is informed. ETA: expired, new ETA not provided yet INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 3:57:34 Power Generator failure (Indeterminate) Team has been informed , ETA expired , no update available INC361163 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/11/2020 13:17 3:03:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 3:15 pm. A rescue is ongoing. More updates to be provided. INC361165 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 4/11/2020 13:32 2:48:34 Power Generator failure (Indeterminate) Team is informed. ETA: expired, new ETA not provided yet INC361271 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 4/11/2020 13:42 2:38:34 Power Generator failure (Indeterminate) Team has been informed , New ETA 4:35 PM INC361273 HDC211 MIREBALAIS Centre Ericsson LTE A Talkpool 4/11/2020 13:55 2:25:34 RBS RBS Fault (Indeterminate) Team is working on site INC361267 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 RBS RBS Fault (Indeterminate) Power team went on site and found no issue , now TX team has been requested , ETA not yet provided INC361267 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361269 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 4/11/2020 14:02 2:18:34 Power Generator failure (Indeterminate) Team is informed. ETA: 4:30 PM INC361179 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/11/2020 14:21 1:59:34 Power Generator failure (Indeterminate) Team has been informed , ETA 6:10 PM INC361287 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/11/2020 14:51 1:29:34 RBS RBS Fault (Indeterminate) Team has been informed , ETA 4:45 PM INC361292 HDC309 DELUGE Artibonite Ericsson 3G C Talkpool 4/11/2020 15:30 0:50:34 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC361292 HAIDC003 PIERRE_PAYEN Artibonite Ericsson 3G B Talkpool 4/11/2020 15:30 0:50:34 Dependent Affected by the power issue at the main site Affected by HDC309 INC361292 HDC371 RAVINE SECHE Artibonite Ericsson 3G C Talkpool 4/11/2020 15:30 0:50:34 Dependent Affected by the power issue at the main site Affected by HDC309 INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 15:46 0:34:34 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Apr 11 14:36:42 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 11 Apr 2020 20:36:42 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Incorrect information for HDO388. The problem is the new Ascot. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 11/04/2020 16:22 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean-Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 5 7 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 4 0 0 24 ZTE 6 6 1 0 7 Huawei 2 2 2 1 4 Network 17 12 3 1 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 4 11 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 293:25:34 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 144:39:34 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 47:41:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/10/2020 2:55 37:25:34 Power Power Failure (Indeterminate) Fuel added , now power team is assigned to restore the site. ETA is awaiting from team INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 35:52:34 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 23:38:34 Power Generator failure (Indeterminate) Head cylinder faulty, spare already approved. Follow up is ongoing. ETA will be provided INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/10/2020 17:02 23:18:34 Power Generator failure (Indeterminate) Fuel added , now power team is assigned to restore the site. ETA is awaiting from team INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 20:36:34 Dependent Affected by the power issue at the main site Affected by HDS222 INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 20:36:34 Dependent Affected by the power issue at the main site Affected by HDS222 INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/10/2020 23:18 17:02:34 Power Generator failure (Indeterminate) Refueling done; but site remains down. Power team has been informed to send a team on site. ETA 5:30 pm.. INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 15:24:34 Power Generator Failure (Alternator Failure) AC ALT suspected faulty, team is waiting for pictures. INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 12:44:34 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 12:44:34 Dependent Affected by the power issue at the main site Affected by HDC360 INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A O&M Fuel 4/11/2020 7:43 8:37:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/11/2020 at 10:50 AM. ETR to be provided by them INC361091 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 4/11/2020 7:43 8:37:34 Dependent Affected by the power issue at the main site Affected by HDO388 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 7:21:34 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361249 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 12:16 4:04:34 Power Generator failure (Indeterminate) Team is informed. ETA: expired, new ETA not provided yet INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 3:57:34 Power Generator failure (Indeterminate) Team has been informed , ETA expired , no update available INC361163 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/11/2020 13:17 3:03:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 3:15 pm. A rescue is ongoing. More updates to be provided. INC361165 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 4/11/2020 13:32 2:48:34 Power Generator failure (Indeterminate) Team is informed. ETA: expired, new ETA not provided yet INC361271 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 4/11/2020 13:42 2:38:34 Power Generator failure (Indeterminate) Team has been informed , New ETA 4:35 PM INC361273 HDC211 MIREBALAIS Centre Ericsson LTE A Talkpool 4/11/2020 13:55 2:25:34 RBS RBS Fault (Indeterminate) Team is working on site INC361267 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 RBS RBS Fault (Indeterminate) Power team went on site and found no issue , now TX team has been requested , ETA not yet provided INC361267 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361267 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC155 INC361269 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 4/11/2020 14:02 2:18:34 Power Generator failure (Indeterminate) Team is informed. ETA: 4:30 PM INC361179 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/11/2020 14:21 1:59:34 Power Generator failure (Indeterminate) Team has been informed , ETA 6:10 PM INC361287 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/11/2020 14:51 1:29:34 RBS RBS Fault (Indeterminate) Team has been informed , ETA 4:45 PM INC361292 HDC309 DELUGE Artibonite Ericsson 3G C Talkpool 4/11/2020 15:30 0:50:34 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC361292 HAIDC003 PIERRE_PAYEN Artibonite Ericsson 3G B Talkpool 4/11/2020 15:30 0:50:34 Dependent Affected by the power issue at the main site Affected by HDC309 INC361292 HDC371 RAVINE SECHE Artibonite Ericsson 3G C Talkpool 4/11/2020 15:30 0:50:34 Dependent Affected by the power issue at the main site Affected by HDC309 INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 15:46 0:34:34 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 16:15:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 22:15:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3129:54:08 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 387:14:08 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 354:34:08 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 270:41:08 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 260:03:08 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 246:14:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 205:02:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 158:32:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 128:54:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 97:14:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 96:34:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 50:14:08 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 22:11:08 Power Power Failure (Solar System failure) The area is cloudy, That's why the site is not up. Reported by talkpool team INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 21:29:08 Power RBS Fault (RUS failure) Faulty RUS01B8. Spare replaced is bad . Team will collect one to replace it by tomorrow(4/12/2020) . INC361265 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 4/11/2020 13:40 4:34:08 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 17:12:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Apr 2020 23:12:44 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 11th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 11th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 296:10:47 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 147:24:47 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 50:26:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 38:37:47 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 18:09:47 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 15:29:47 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 15:29:47 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 10:06:47 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361249 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 12:16 6:49:47 Power Generator failure (Indeterminate) Team is working on the site. INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 6:42:47 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC361163 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/11/2020 13:17 5:48:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 3:15 pm. A rescue is ongoing. More updates to be provided. INC361267 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 5:09:47 Transmission Transmission (Indeterminate) Power team went on site and found no issue , now TX team has been requested , ETA 7:30 PM INC361267 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 5:09:47 Dependent Affected by the Transmission issue at the main site Affected by HDC155 INC361267 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 5:09:47 Dependent Affected by the Transmission issue at the main site Affected by HDC155 INC361267 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 5:09:47 Dependent Affected by the Transmission issue at the main site Affected by HDC155 INC361267 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 5:09:47 Dependent Affected by the Transmission issue at the main site Affected by HDC155 INC361267 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 5:09:47 Dependent Affected by the Transmission issue at the main site Affected by HDC155 INC361179 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/11/2020 14:21 4:44:47 RBS RBS Fault (Indeterminate) Issue related to TX , now TX team is working on site INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 3:19:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 pm. ETR to be provided. INC361302 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/11/2020 17:04 2:01:47 Power Generator failure (Indeterminate) Team has been dispatched , ETA 7:30 PM INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 1:55:47 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:30 PM INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 1:55:47 Dependent Affected by the power issue at the main site Affected by HDS118 INC361304 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 17:28 1:37:47 Power Generator failure (Indeterminate) Team has been dispatched , ETA 9:00 PM INC361311 HDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 18:03 1:02:47 Power Power Failure (Indeterminate) Team has been informed; ETA 7:40 pm. INC361407 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/11/2020 18:04 1:01:47 Power Power Failure (Solar System failure) Solar system failure, site will be up with sunrise INC361312 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 4/11/2020 18:16 0:49:47 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:00 PM INC361408 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 4/11/2020 18:16 0:49:47 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:50 PM INC361411 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 0:29:47 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available INC361411 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 0:29:47 Dependent Affected by the power issue at the main site Affected by HDN154 INC361318 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 0:29:47 Power Generator failure (Indeterminate) Team has been dispatched , ETA L28:M32not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3130:45:47 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 388:05:47 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 355:25:47 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 271:32:47 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 260:54:47 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 247:05:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 205:53:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 159:23:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 129:45:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 98:05:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 97:25:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 51:05:47 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 23:02:47 Power Power Failure (Solar System failure) The area is cloudy, That's why the site is not up. Reported by talkpool team INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 22:20:47 Power RBS Fault (RUS failure) Faulty RUS01B8. Spare replaced is bad . Team will collect one to replace it by tomorrow(4/12/2020) . INC361265 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 4/11/2020 13:40 5:25:47 Power Power Failure (Indeterminate) Team is working on the site. INC361412 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/11/2020 18:35 0:30:47 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet INC361411 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/11/2020 18:36 0:29:47 Dependent Affected by the power issue at the main site Affected by HDN154 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361244 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 11:52 4/11/2020 13:36 1:44:00 4:00:00 Compliant Power Generator Failure (Overheat) Water consumption OK 1 gallon of coolant added. INC361096 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 9:10 4/11/2020 11:05 1:55:00 4:00:00 Compliant Power Generator Failure (Overloaded) DC load breaker tripped OK Breaker has been reset. INC361104 HDO114 RUE_MAPOU_BELVILLE Port-au-Prince Huawei 3G B Talkpool 4/11/2020 8:00 4/11/2020 10:23 2:23:00 4:00:00 Compliant Transmission Transmission (Indeterminate) AC breaker tripped OK The breaker has been power reset. INC360965 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/10/2020 21:29 4/11/2020 7:41 10:12:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Front seal Need to be justified 1 gallon of oil and 1/2 of coolant added. Genset was restarted INC360967 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 22:05 4/11/2020 9:26 11:21:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Dirty oil sensor Need to be justified Oil sensor has been cleaned INC360990 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 6:00 4/11/2020 8:38 2:38:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) CPS AC breaker tripped/ rectifier burned OK The breaker was reset by power team. INC360949 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 0:40 4/11/2020 9:27 8:47:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Coolant consumption Need to be justified 1 gallon of coolant added. INC361234 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 4/11/2020 11:15 4/11/2020 14:30 3:15:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC360946 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/10/2020 23:18 4/11/2020 17:15 17:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after the refueling was done. INC361078 HDS002 LAN_MANDOU Sud-Est Ericsson 2G+3G A Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed, fuel filter dirty Need to be justified Fuel filter has been cleaned and genset restarted. INC361078 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361078 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 4/11/2020 2:28 4/11/2020 9:47 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS002 Cascaded Back up with the main site INC361073 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 2:20 4/11/2020 8:31 6:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Undercurrent Need to be justified All breaker has been reset; and genset has been restarted INC361101 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 4/11/2020 5:32 4/11/2020 8:56 3:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC361077 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/11/2020 2:24 4/11/2020 9:27 7:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC undervoltage, due to faulty battery Need to be justified Alarm cleared and genset has been restarted. INC360995 HAIDS232 MANICHE Sud ZTE 2G C Talkpool 4/11/2020 5:13 4/11/2020 9:03 3:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Undercurrent Need to be justified All breaker has been reset; and genset has been restarted INC360995 HAIDS249 DORY Sud ZTE 2G C Talkpool 4/11/2020 5:13 4/11/2020 9:03 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS232 Cascaded Back up with the main site INC361102 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/11/2020 7:30 4/11/2020 9:32 2:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC361203 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/11/2020 8:40 4/11/2020 9:19 0:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK GM made on site. INC360926 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 4/10/2020 17:44 4/11/2020 9:29 15:45:00 4:00:00 Not Compliant Power Generator failure (High temperature) water consumption due to Dirty radiator Need to be justified 1 gallon of coolant added, and genset has been restarted. INC360926 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/10/2020 17:44 4/11/2020 9:29 15:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA026 Cascaded Back up with the main site INC360926 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 4/10/2020 17:44 4/11/2020 9:29 15:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA026 Cascaded Back up with the main site INC361228 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 10:14 4/11/2020 12:17 2:03:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty battery OK Faulty battery has been replaced and genset back on auto mode. INC361228 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/11/2020 10:14 4/11/2020 12:17 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS007 Cascaded Back up with the main site INC361228 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 4/11/2020 10:14 4/11/2020 12:17 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS007 Cascaded Back up with the main site INC360993 HDS251 SAUREL Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 4/11/2020 14:32 9:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC360993 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/11/2020 4:50 4/11/2020 14:32 9:42:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS251 Cascaded Back up with the main site INC360993 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 4/11/2020 4:50 4/11/2020 14:32 9:42:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS251 Cascaded Back up with the main site INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Digicel 4/11/2020 7:43 4/11/2020 16:18 8:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC361091 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 4/11/2020 7:43 4/11/2020 16:18 8:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back up with the main site INC360917 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/10/2020 16:42 4/11/2020 17:00 24:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC360917 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/10/2020 19:44 4/11/2020 17:00 21:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded Back up with the main site INC360917 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/10/2020 19:44 4/11/2020 17:00 21:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded Back up with the main site INC361165 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 4/11/2020 13:32 4/11/2020 18:13 4:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC361269 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 4/11/2020 14:02 4/11/2020 18:11 4:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC361200 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/11/2020 17:04 4/11/2020 17:53 0:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC361000 HDC232 LEDIER Centre Ericsson 2G C Talkpool 4/11/2020 6:20 4/11/2020 7:02 0:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored but no RCA provided INC361000 HDC238 DESVARIEUX Centre Ericsson 2G C Talkpool 4/11/2020 6:20 4/11/2020 7:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Restored with the main site INC361022 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G C Talkpool 4/10/2020 21:40 4/11/2020 6:02 8:22:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator cleaned and DC Alt replaced INC361022 HDN118 LA_COUPE Nord-Ouest Ericsson 2G C Talkpool 4/10/2020 21:40 4/11/2020 6:02 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Restored with the main site INC360998 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G C Talkpool 4/11/2020 5:56 4/11/2020 7:28 1:32:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Back seal and front seal faulty OK 1/2 gal of oil added and restarted INC361074 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 4:42 4/11/2020 8:32 3:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Fuel filter faulty OK Fuel filter replaced and 1.5 gal of oil added INC360934 HDC332 TI FOND Centre Ericsson 2G C Talkpool 4/10/2020 18:39 4/11/2020 9:35 14:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) System solar failed Need to be justified Site restored with sunrise INC360988 HDC246 MONTAS Artibonite Ericsson 2G+3G D Talkpool 4/11/2020 4:36 4/11/2020 9:49 5:13:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) System solar failed Need to be justified Site restored with sunrise INC361087 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/11/2020 6:20 4/11/2020 9:49 3:29:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil consumption OK Oil added and restarted INC361046 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 4/10/2020 22:52 4/11/2020 10:21 11:29:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC Low voltage Need to be justified Breakers have been reset and restarted INC360167 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/11/2020 7:46 4/11/2020 10:21 2:35:00 4:00:00 Compliant Power Power Failure (Solar System failure) System solar failed Need to be justified Site restored with sunrise INC360883 COW033 CFU club COW Centre Ericsson 2G D Talkpool 4/10/2020 16:01 4/11/2020 10:17 18:16:00 4:00:00 Not Compliant RBS RBS Fault (AMM failure) AMM Faulty OK AMM Replaced INC361090 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 4/11/2020 9:13 4/11/2020 11:27 2:14:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK Breaker reset and restarted INC361090 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G c Talkpool 4/11/2020 9:13 4/11/2020 11:27 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC007 Cascaded Affected by HDC007 INC361090 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 4/11/2020 9:13 4/11/2020 11:27 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC007 Cascaded Affected by HDC007 INC361215 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 4/11/2020 9:38 4/11/2020 11:05 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself INC360997 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 5:48 4/11/2020 13:12 7:24:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Need to be justified Water pump replaced INC361140 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/11/2020 11:03 4/11/2020 14:13 3:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC361142 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 4/11/2020 11:31 4/11/2020 14:05 2:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored but RCA not yet provided INC361275 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/11/2020 14:37 4/11/2020 15:01 0:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC361275 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/11/2020 14:37 4/11/2020 15:01 0:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC234 Access_Security Back on air with the main site INC360994 HDO314 CAZALE Ouest Ericsson 2G+3G C Talkpool 4/11/2020 5:24 4/11/2020 14:55 9:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO305 Cascaded Restored with the main site INC360994 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 4/11/2020 5:24 4/11/2020 14:55 9:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO305 Cascaded Restored with the main site INC361175 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 13:49 4/11/2020 15:42 1:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without intervention INC361282 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/11/2020 14:47 4/11/2020 15:35 0:48:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1\gal of coolant added and restarted INC361287 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/11/2020 14:51 4/11/2020 16:22 1:31:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) CV Reload OK CV Reload INC361271 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 4/11/2020 13:42 4/11/2020 16:32 2:50:00 4:00:00 Compliant Power Generator failure (High temperature) Water consumption OK 1\gal of coolant added INC360899 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/10/2020 17:02 4/11/2020 16:02 23:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC361292 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 4/11/2020 15:30 4/11/2020 18:22 2:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA is awaiting from team INC361292 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/11/2020 15:30 4/11/2020 18:22 2:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Restored with the main site INC361292 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/11/2020 15:30 4/11/2020 18:22 2:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Restored with the main site INC360598 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/10/2020 2:55 4/11/2020 18:10 39:15:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC361273 HDC211 MIREBALAIS Centre Ericsson LTE A Talkpool 4/11/2020 13:55 4/11/2020 18:22 4:27:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Restored after Digicel TX team intervention INC361310 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/11/2020 17:58 4/11/2020 18:13 0:15:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Restored after Digicel TX team intervention Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361205 HGA006 LA_HATTE Nippes Ericsson 3G C Talkpool 4/11/2020 9:00 4/11/2020 11:09 2:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) RBS not powered OK RBS breaker has been reset. INC361120 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/11/2020 9:35 4/11/2020 11:41 2:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate (genset stopped) OK All parties have been checked then genset restarted INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 4/11/2020 9:05 12:33:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Frozen RUS Need to be justified RUS was reset INC361236 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 4/11/2020 11:20 4/11/2020 13:02 1:42:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS blocked OK RUS was reset INC361257 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/11/2020 13:00 4/11/2020 16:20 3:20:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 18:17:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 00:17:30 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 1 4 1 9 15 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 9 ZTE 4 4 3 0 4 Huawei 2 2 2 0 2 Network 12 7 5 0 15 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 2 0 1 2 15 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 297:18:43 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 148:32:43 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/9/2020 16:39 51:34:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/9/2020 at 5:50 PM. ETR to be provided by them INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 39:45:43 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 19:17:43 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 16:37:43 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 16:37:43 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 11:14:43 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 7:50:43 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 4:27:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 3:03:43 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 3:03:43 Dependent Affected by the power issue at the main site Affected by HDS118 INC361304 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 17:28 2:45:43 Power Generator failure (Indeterminate) Team has been dispatched , ETA 9:00 PM INC361318 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 1:37:43 Power Generator failure (Indeterminate) Team is working on Site INC361418 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/11/2020 19:40 0:33:43 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 19:11:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 01:11:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3132:50:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 390:10:28 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 357:30:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 273:37:28 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 262:59:28 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 249:10:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 207:58:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 161:28:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 131:50:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 100:10:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 99:30:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 53:10:28 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/10/2020 20:03 25:07:28 Power Power Failure (Solar System failure) Sector will be back on air with solar system energy. INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 24:25:28 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed, Spare not yet available . INC361265 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 4/11/2020 13:40 7:30:28 Power Power Failure (Indeterminate) Team is still working on the site. INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 0:31:28 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 20:21:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 02:21:33 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 6 3 10 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 5 0 0 15 ZTE 4 4 3 0 6 Huawei 2 2 2 0 2 Network 13 11 5 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 3 4 23 INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 299:25:08 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 150:39:08 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 53:41:08 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA not yet provided. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 41:52:08 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 21:24:08 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 18:44:08 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 18:44:08 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 13:21:08 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 9:57:08 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 6:34:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 5:10:08 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 5:10:08 Dependent Affected by the power issue at the main site Affected by HDS118 INC361318 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 3:44:08 Transmission Transmission (Indeterminate) After power intervention TX team is requested, ETA: 10:30PM INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 2:32:08 Power Generator failure (Indeterminate) Solar site / Site will recovered at the sunrise INC361323 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/11/2020 19:48 2:32:08 Power Generator failure (Indeterminate) Team has been dispatched , ETA: 10:30 PM INC361429 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G+LTE C Talkpool 4/11/2020 20:24 1:56:08 Power Generator failure (Indeterminate) Team is informed, ETA 11:30PM INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 1:39:08 Power Power Failure (Indeterminate) The site is located in a private house. Follow up is ongoing with concerned team for the access. INC361333 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 20:48 1:32:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC361091 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A HPU Team 4/11/2020 21:00 1:20:08 Power Generator failure (Indeterminate) New HPU has been installed on site, The HPU team is informed, follow up is ongoing, INC361091 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A HPU Team 4/11/2020 21:00 1:20:08 Dependent Affected by the power issue at the main site Affected by HDO388 INC361091 HDO368 MORNE_GAUDER Ouest Ericsson 3G B HPU Team 4/11/2020 21:00 1:20:08 Dependent Affected by the power issue at the main site Affected by HDO388 INC361336 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 21:24 0:56:08 Transmission Transmission (Indeterminate) Team has been dispatched, ETA: to be provided INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 0:52:08 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 22:20:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 04:20:21 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 2 6 3 8 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 9 ZTE 4 4 3 0 5 Huawei 2 2 2 0 5 Network 12 7 5 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 1 3 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 301:24:17 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 152:38:17 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 55:40:17 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA 12:10PM. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 43:51:17 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 23:23:17 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 20:43:17 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 20:43:17 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 15:20:17 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 11:56:17 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 8:33:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 7:09:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 7:09:17 Dependent Affected by the power issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 4:31:17 Power Generator failure (Indeterminate) Solar site / Site will recovered at the sunrise INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 3:38:17 Power Power Failure (Indeterminate) The site is located in a private house. Access is denied at night. Team will reach it at 7h15 AM INC361333 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 20:48 3:31:17 Power Generator failure (Indeterminate) Team is informed, ETA 12:10PM INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 2:51:17 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 22:01 2:18:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 AM INC361441 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 22:15 2:04:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 AM INC361441 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/11/2020 22:15 2:04:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 22:23:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 04:23:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3136:02:38 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 393:22:38 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 360:42:38 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 276:49:38 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 266:11:38 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 252:22:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 211:10:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 164:40:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 135:02:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 103:22:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 102:42:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 56:22:38 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 27:37:38 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed, Spare not yet available . INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 3:43:38 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to insecure area, ETA: 7:300AM INC361437 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 22:13 2:09:38 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to insecure area, ETA: 7:300AM INC361347 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/11/2020 23:40 0:42:38 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 11 23:17:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 05:17:01 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 3 5 3 9 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 2 0 0 11 ZTE 4 4 3 0 6 Huawei 2 2 2 0 3 Network 13 8 5 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 1 2 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 302:20:45 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 153:34:45 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 56:36:45 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA 12:10PM. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 44:47:45 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 24:19:45 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 21:39:45 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 21:39:45 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 16:16:45 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 12:52:45 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures, New ETA: 6:00AM t get pictures INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 9:29:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 8:05:45 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 8:05:45 Dependent Affected by the power issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 5:27:45 Power Power Failure (Solar System failure) Solar site / Site will recovered at the sunrise INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 4:34:45 Power Power Failure (Indeterminate) The site is located in a private house. Access is denied at night. Team will reach it at 7h15 AM INC361333 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 20:48 4:27:45 Power Generator failure (Indeterminate) Team is informed, ETA 07:10AM INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 3:47:45 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 3:14:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 1:30:45 Power Generator failure (Indeterminate) Team cannot reach the site with motorcycle , ETA 07:00AM INC361352 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 0:24 0:51:45 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC361353 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 4/12/2020 0:40 0:35:45 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 01:19:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 07:19:20 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 3 5 3 11 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 13 ZTE 4 4 3 0 6 Huawei 2 2 2 0 3 Network 12 7 5 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 1 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 304:22:25 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 155:36:25 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 58:38:25 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA 12:10PM. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 46:49:25 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 26:21:25 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 23:41:25 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 23:41:25 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 18:18:25 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 14:54:25 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures, New ETA: 6:00AM to get pictures INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 11:31:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 10:07:25 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 10:07:25 Dependent Affected by the power issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 7:29:25 Power Power Failure (Solar System failure) Solar site / Site will recovered at the sunrise INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 6:36:25 Power Power Failure (Indeterminate) The site is located in a private house. Access is denied at night. Team will reach it at 7h15 AM INC361333 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 20:48 6:29:25 Power Generator failure (Indeterminate) Team is informed, ETA 07:10AM INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 5:49:25 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 5:16:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 3:32:25 Power Generator failure (Indeterminate) Team cannot reach the site with motorcycle, ETA 07:00AM INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 2:57:25 Power Generator failure (Indeterminate) Solar site / Site will recovered at the sunrise INC361354 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 0:52 2:25:25 Power Generator failure (Indeterminate) Gasoline Portable genset is running out of fuel, TP has to buy Gasoline for the Potable genset, ETA: 8:00AM INC361451 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/12/2020 0:52 2:25:25 Power Generator failure (Indeterminate) Team is informed, ETA: 5:00 AM INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 0:33:25 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 01:24:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 07:24:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 03:00 AM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3139:04:07 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 396:24:07 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 363:44:07 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 279:51:07 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 269:13:07 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 255:24:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 214:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 167:42:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 138:04:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 106:24:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 105:44:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 59:24:07 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 30:39:07 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed, Spare not yet available . INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 6:45:07 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to insecure area, ETA: 7:30AM INC361437 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 22:13 5:11:07 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to unsafe area, ETA: 7:30AM INC361347 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 23:40 3:44:07 RBS RBS Fault (Indeterminate) Access issue, inspector is unavailable for giving access to technician now, ETA is expected. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 3:15:07 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to unsafe area, ETA: 8:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 02:20:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 08:20:42 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 3 6 6 12 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 14 ZTE 4 4 3 0 10 Huawei 2 2 2 0 3 Network 12 7 5 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 1 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 305:24:26 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 156:38:26 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 59:40:26 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA 12:10PM. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 47:51:26 Power Power Failure (Solar System failure) Solar system failed, Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 27:23:26 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 24:43:26 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 24:43:26 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 19:20:26 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 12:23 15:56:26 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures, New ETA: 6:00AM to get pictures INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 12:33:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 11:09:26 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/11/2020 17:10 11:09:26 Dependent Affected by the power issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 8:31:26 Power Power Failure (Solar System failure) Solar site / Site will recovered at the sunrise INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 7:38:26 Power Power Failure (Indeterminate) The site is located in a private house. Access is denied at night. Team will reach it at 7h15 AM INC361333 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 20:48 7:31:26 Power Generator failure (Indeterminate) Team is informed, ETA 07:10AM INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 6:51:26 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 6:18:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 4:34:26 Power Generator failure (Indeterminate) Team cannot reach the site with motorcycle, ETA 07:00AM INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 3:59:26 Power Generator failure (Indeterminate) Solar site / Site will recovered at the sunrise INC361354 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 0:52 3:27:26 Power Generator failure (Indeterminate) Gasoline Portable genset is running out of fuel, TP has to buy Gasoline for the Potable Genset, ETA: 8:00AM INC361451 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/12/2020 0:52 3:27:26 Power Generator failure (Indeterminate) Team is informed, ETA: 5:00 AM INC361455 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 4/12/2020 1:40 2:39:26 Power Generator failure (Indeterminate) Team is informed, ETA 5:30AM. INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 1:35:26 Power Generator failure (Faulty Battery) Starter battery faulty, New Starter battery is requested, New update is expected INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/12/2020 3:00 1:19:26 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 1:04:26 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 1:04:26 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 1:04:26 Dependent Affected by the power issue at the main site Affected by HDS222 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 04:13:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 10:13:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 06:00 AM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3141:53:25 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 399:13:25 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 366:33:25 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 282:40:25 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 272:02:25 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 258:13:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 217:01:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 170:31:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 140:53:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 109:13:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 108:33:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 62:13:25 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 33:28:25 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed, Spare not yet available . INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 9:34:25 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to insecure area, ETA: 7:30AM INC361437 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 22:13 8:00:25 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to unsafe area, ETA: 7:30AM INC361347 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 23:40 6:33:25 RBS RBS Fault (Indeterminate) Acces issue, inspector is unavailable for giving access to technician now, ETA is expected. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 6:04:25 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to unsafe area, ETA: 8:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 05:03:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 11:03:22 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 12th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 12th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 308:04:50 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 159:18:50 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 62:20:50 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA 12:10PM. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 50:31:50 Power Power Failure (Solar System failure) Solar system failed ,Enner start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 30:03:50 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 27:23:50 Power Power Failure (Solar System failure) Solar site, site will be recovered at the sunrise. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 27:23:50 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 22:00:50 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 18:36:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 6:47 AM, ETA is expected INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 15:13:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 13:49:50 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 13:49:50 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 11:11:50 Power Power Failure (Solar System failure) Solar site / Site will recovered at the sunrise INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 10:18:50 Power Power Failure (Indeterminate) The site is located in a private house. Access is denied at night. Team will reach it at 7h15 AM INC361333 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/11/2020 20:48 10:11:50 Power Generator failure (Indeterminate) Team is informed, ETA 07:10AM INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 9:31:50 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 8:58:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 7:14:50 Power Generator failure (Indeterminate) Team cannot reach the site with motocycle, ETA 07:00AM INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 6:39:50 Power Generator failure (Indeterminate) Solar site / Site will recovered at the sunrise INC361451 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/12/2020 0:52 6:07:50 Power Generator failure (Indeterminate) Team is informed, ETA: 5:00 AM, expired, 1 more hour is requested, New ETA:6:10AM, 45mns more is requested, New ETA: 7:15AM INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 4:15:50 Power Generator failure (Faulty Battery) Starter battery faulty, New Starter battery is requested, New update is expected INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/12/2020 3:00 3:59:50 Power Generator failure (Indeterminate) Team is working on site. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 3:44:50 Fuel Generator failure (Fuel issue) Genset back up is out for fuel, follow up is ongoing by TP team. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 3:44:50 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 3:44:50 Dependent Affected by the power issue at the main site Affected by HDS222 INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 1:11:50 Power Generator failure (Faulty Battery) Solar site / Site will recovered at the sunrise INC361477 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/12/2020 6:35 0:24:50 Transmission Transmission (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3142:39:50 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 399:59:50 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 367:19:50 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 283:26:50 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 272:48:50 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 258:59:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 217:47:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 171:17:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 141:39:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 109:59:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 109:19:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 62:59:50 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 34:14:50 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed, Spare not yet available . INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 10:20:50 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to insecure area, ETA: 7:30AM INC361437 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 22:13 8:46:50 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to unsafe area, ETA: 7:30AM INC361347 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 23:40 7:19:50 RBS RBS Fault (Indeterminate) Acces issue, inspector is unavailable for giving access to technician now, ETA is expected. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 6:50:50 RBS RBS Fault (Indeterminate) Team cannot reach the site nigh due to unsafe area, ETA: 8:00AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361163 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/11/2020 13:17 4/11/2020 18:48 5:31:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel will be shared by concerned team INC361311 HDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/11/2020 18:03 4/11/2020 18:34 0:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK A team was on the site for rectification INC361329 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 19:49 4/11/2020 21:59 2:10:00 4:00:00 Compliant Power Power Failure (High frequency) High frequency alarm OK The frequency has been fixed then the genset restarted INC361433 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 20:36 4/11/2020 22:06 1:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service with commercial power source INC361441 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/11/2020 22:15 4/12/2020 0:32 2:17:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 galolon of oil has been added then genset restarted INC361441 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/11/2020 22:15 4/12/2020 0:32 2:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 OK The site is back in service once the issue solved at HDO511 INC361453 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 1:37 4/12/2020 2:48 1:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Root cause and resolution details are expected from concerned team INC361453 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/12/2020 1:37 4/12/2020 2:48 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 OK The site is back in service once the issue solved at HDO511 INC361179 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/11/2020 14:21 4/11/2020 20:08 5:47:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Degraded RAU at HDN235 side. Need to be justified Output power was decreased to restore the site INC361302 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/11/2020 17:04 4/11/2020 20:08 3:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361267 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 4/11/2020 20:08 6:12:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) RAU found in Tx off at SDH006 facing HDC155 Need to be justified Cold restart applied on MMU at SDH006 facing HDC155 to restore the site INC361267 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 4/11/2020 20:08 6:12:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC361267 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 4/11/2020 20:08 6:12:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC361267 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 4/11/2020 20:08 6:12:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC361267 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 4/11/2020 20:08 6:12:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC361267 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/11/2020 13:56 4/11/2020 20:08 6:12:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC361411 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 4/11/2020 20:08 1:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361411 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 4/11/2020 20:08 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Back on air with the main site INC361320 HDC236 MEDE Centre Ericsson 2G C Talkpool 4/11/2020 19:06 4/11/2020 20:08 1:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361332 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 20:43 4/11/2020 21:43 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361304 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 17:28 4/11/2020 21:43 4:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself. INC361436 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/11/2020 21:44 4/11/2020 21:55 0:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361318 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/11/2020 18:36 4/11/2020 23:03 4:27:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Faulty DXU found. Spare DXU replaced INC361323 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/11/2020 19:48 4/11/2020 23:03 3:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) no Commercial power. OK Site has been restored by commercial power (EDH). INC361336 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 21:24 4/11/2020 23:03 1:39:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Power reset applied on PDU to powered & restore the site INC361352 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 0:24 4/12/2020 2:15 1:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361354 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 0:52 4/12/2020 6:06 5:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC361249 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 12:16 4/11/2020 19:38 7:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) injector faulty Need to be justified injector faulty, Genset has been restarted. INC361407 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/11/2020 18:04 4/11/2020 20:10 2:06:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site backed on air at sunrise INC361312 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 4/11/2020 18:16 4/11/2020 20:15 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC361408 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 4/11/2020 18:16 4/11/2020 20:15 1:59:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped Ok The breaker was reset INC361172 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/11/2020 19:32 4/11/2020 20:18 0:46:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC361429 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G+LTE C Talkpool 4/11/2020 20:24 4/11/2020 23:09 2:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC361455 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 4/12/2020 1:40 4/12/2020 18:39 16:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC360947 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 4/10/2020 20:32 4/11/2020 20:08 23:36:00 4:00:00 RBS RBS Fault ( DUG Failure) RBS Fault (DUG Failure) Frozen DUG found. Need to be justified Power reset applied on DUG INC361336 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/11/2020 21:24 4/11/2020 23:03 1:39:00 4:00:00 RBS RBS Fault (Indeterminate) Transmission (Indeterminate) Indeterminate OK Power reset applied on PDU to powered & restore the site INC361265 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 4/11/2020 13:40 4/11/2020 21:48 8:08:00 4:00:00 Not Compliant RBS RBS Fault (Fiber cable issue) Faulty Fiber cable Need to be justified Fiber has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 06:23:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 12:23:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 3 5 5 14 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 14 ZTE 4 4 3 0 10 Huawei 2 2 2 0 3 Network 12 7 5 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 1 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 309:27:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 160:41:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 63:43:01 Power Generator failure (Indeterminate) Team is working on site. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 51:54:01 Power Power Failure (Solar System failure) Solar system failed ,Ener start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 31:26:01 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 28:46:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 28:46:01 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 23:23:01 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 19:59:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 6:47 AM, ETR to be provided INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 16:36:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 15:12:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 15:12:01 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 12:34:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 10:54:01 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 10:21:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 8:37:01 Power Generator failure (Indeterminate) Team is waiting for the access. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 8:02:01 Power Generator failure (Indeterminate) Solar site, site will be recovered with the solar energy . INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 5:38:01 Power Generator failure (Faulty Battery) Starter battery faulty, Team is on the way with the starter battery . ETA:9h35 AM INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/12/2020 3:00 5:22:01 Power Generator failure (Indeterminate) Team is working on site. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 5:07:01 Power Generator failure (Indeterminate) Genset back up is out for fuel, follow up is ongoing by TP team. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 5:07:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 5:07:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 2:34:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361482 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/12/2020 7:01 1:21:01 Power Power Failure (Indeterminate) Team has been informed; ETA 8:30 am. INC361384 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 7:25 0:57:01 Power Generator failure (Indeterminate) Team is on the way . ETA:9h30 AM INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 0:55:01 Power Generator failure (Indeterminate) Team is on the way . ETA:9h25AM INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 0:50:01 Power Generator failure (Indeterminate) Team is informed. ETA 9H10AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Apr 12 06:37:24 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 12 Apr 2020 12:37:24 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates HDS131 ? Power restored, Tx team is dispatched ? ETA 9am HDS139 ? Out of fuel HGA145 ? Out of fuel HDC246 ? Restored HDO525 ? Restored HDS222 ? Team will arrive by 8:45am HGA029 ? Spare will arrive LC by 12PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 April 2020 08:25 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean-Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 3 5 5 14 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 14 ZTE 4 4 3 0 10 Huawei 2 2 2 0 3 Network 12 7 5 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 1 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 309:27:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 160:41:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 63:43:01 Power Generator failure (Indeterminate) Team is working on site. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 51:54:01 Power Power Failure (Solar System failure) Solar system failed ,Ener start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 31:26:01 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 28:46:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 28:46:01 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 23:23:01 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 19:59:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 6:47 AM, ETR to be provided INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 16:36:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 15:12:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 15:12:01 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 12:34:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 10:54:01 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 10:21:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 8:37:01 Power Generator failure (Indeterminate) Team is waiting for the access. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 8:02:01 Power Generator failure (Indeterminate) Solar site, site will be recovered with the solar energy . INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 5:38:01 Power Generator failure (Faulty Battery) Starter battery faulty, Team is on the way with the starter battery . ETA:9h35 AM INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/12/2020 3:00 5:22:01 Power Generator failure (Indeterminate) Team is working on site. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 5:07:01 Power Generator failure (Indeterminate) Genset back up is out for fuel, follow up is ongoing by TP team. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 5:07:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 5:07:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 2:34:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361482 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/12/2020 7:01 1:21:01 Power Power Failure (Indeterminate) Team has been informed; ETA 8:30 am. INC361384 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 7:25 0:57:01 Power Generator failure (Indeterminate) Team is on the way . ETA:9h30 AM INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 0:55:01 Power Generator failure (Indeterminate) Team is on the way . ETA:9h25AM INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 0:50:01 Power Generator failure (Indeterminate) Team is informed. ETA 9H10AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: F53B20A519AE4AFE9458CCB423700722.png Type: image/png Size: 132 bytes Desc: F53B20A519AE4AFE9458CCB423700722.png URL: From Muhammad.Irshad at digicelgroup.com Sun Apr 12 06:42:28 2020 From: Muhammad.Irshad at digicelgroup.com (Muhammad Irshad) Date: Sun, 12 Apr 2020 12:42:28 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hi Nikhil, HDS131 - if power restored then no need to dispatch TX team because site is attached with HDS118(out of fuel) BR// Muhammad Irshad From: Nikhil Govind Sent: Sunday, April 12, 2020 8:37 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 8:00 AM Hello NOC, Please see the below updates HDS139 - Out of fuel HGA145 - Out of fuel HDC246 - Restored HDO525 - Restored HDS222 - Team will arrive by 8:45am HGA029 - Spare will arrive LC by 12PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 April 2020 08:25 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean-Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 3 5 5 14 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 14 ZTE 4 4 3 0 10 Huawei 2 2 2 0 3 Network 12 7 5 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 1 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 309:27:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 160:41:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police .new update will be share on available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/9/2020 16:39 63:43:01 Power Generator failure (Indeterminate) Team is working on site. INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 51:54:01 Power Power Failure (Solar System failure) Solar system failed ,Ener start and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 31:26:01 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/11/2020 3:36 28:46:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 28:46:01 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 23:23:01 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 19:59:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 6:47 AM, ETR to be provided INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 16:36:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 15:12:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 15:12:01 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 12:34:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 10:54:01 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 10:21:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. ETR to be provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/11/2020 23:45 8:37:01 Power Generator failure (Indeterminate) Team is waiting for the access. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 8:02:01 Power Generator failure (Indeterminate) Solar site, site will be recovered with the solar energy . INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 5:38:01 Power Generator failure (Faulty Battery) Starter battery faulty, Team is on the way with the starter battery . ETA:9h35 AM INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/12/2020 3:00 5:22:01 Power Generator failure (Indeterminate) Team is working on site. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 5:07:01 Power Generator failure (Indeterminate) Genset back up is out for fuel, follow up is ongoing by TP team. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 5:07:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 5:07:01 Dependent Affected by the power issue at the main site Affected by HDS222 INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 2:34:01 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361482 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/12/2020 7:01 1:21:01 Power Power Failure (Indeterminate) Team has been informed; ETA 8:30 am. INC361384 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 7:25 0:57:01 Power Generator failure (Indeterminate) Team is on the way . ETA:9h30 AM INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 0:55:01 Power Generator failure (Indeterminate) Team is on the way . ETA:9h25AM INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 0:50:01 Power Generator failure (Indeterminate) Team is informed. ETA 9H10AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 4081 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.png Type: image/png Size: 132 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 07:26:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 13:26:19 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 5 6 5 15 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 15 ZTE 4 4 3 0 11 Huawei 2 2 2 0 5 Network 13 6 5 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 7 0 1 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 310:27:49 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 161:41:49 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police . New update will be share once available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/9/2020 16:39 64:43:49 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 52:54:49 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 32:26:49 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/11/2020 3:36 29:46:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 29:46:49 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 24:23:49 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 20:59:49 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 17:36:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 16:12:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 16:12:49 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 13:34:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 11:54:49 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 11:21:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. Follow-up is ongoing for a rescue. ETA not yet provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C O&M FUEL 4/11/2020 23:45 9:37:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 9:02:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 6:38:49 Power Generator failure (Faulty Battery) Starter battery faulty, Team is on the way with the starter battery . ETA:9h35 AM INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 6:22:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 6:07:49 Power Generator failure (Indeterminate) Team is waiting for the access. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 6:07:49 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 6:07:49 Dependent Affected by the power issue at the main site Affected by HDS222 INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 3:34:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361384 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 7:25 1:57:49 Power Generator failure (Indeterminate) Team is on the way . ETA:9h30 AM INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 1:55:49 Power Generator failure (Indeterminate) Team is on the way . ETA:9h25AM INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 1:50:49 Power Generator failure (Indeterminate) Team is working on the site. INC361390 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/12/2020 7:43 1:39:49 Fuel Generator failure (Fuel issue) Team has been informed since( April 12th 2020) at 9:00 am. ETR to be provided. INC361390 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 4/12/2020 7:43 1:39:49 Dependent Affected by the fuel issue at the main site Affected by HDO621 INC361390 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 4/12/2020 7:43 1:39:49 Dependent Affected by the fuel issue at the main site Affected by HDO621 INC361391 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/12/2020 8:20 1:02:49 Power Generator failure (Indeterminate) Team is already dispatched. ETA:10h30 AM INC361395 HAIDC293 SOUVENANCE Artibonite Huawei 2G+3G+LTE D Talkpool 4/12/2020 8:42 0:40:49 Power Generator failure (Indeterminate) Team is already dispatched. ETA: to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 07:27:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 13:27:22 +0000 Subject: [Rantt] Recall: NOC hourly report at 9:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 9:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Apr 12 07:27:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 13:27:51 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 5 6 5 15 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 15 ZTE 4 4 3 1 11 Huawei 2 2 2 1 5 Network 13 6 5 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 7 0 1 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 310:27:49 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 161:41:49 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police . New update will be share once available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/9/2020 16:39 64:43:49 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 52:54:49 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 32:26:49 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/11/2020 3:36 29:46:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 29:46:49 Dependent Affected by the power issue at the main site Affected by HDC360 INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 24:23:49 Power Generator Failure (Engine Knocking ) Knocking reported, waiting for next update INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 20:59:49 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 17:36:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 16:12:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 16:12:49 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 13:34:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 11:54:49 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 11:21:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. Follow-up is ongoing for a rescue. ETA not yet provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C O&M FUEL 4/11/2020 23:45 9:37:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 9:02:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 6:38:49 Power Generator failure (Faulty Battery) Starter battery faulty, Team is on the way with the starter battery . ETA:9h35 AM INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 6:22:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 6:07:49 Power Generator failure (Indeterminate) Team is waiting for the access. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 6:07:49 Dependent Affected by the power issue at the main site Affected by HDS222 INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 6:07:49 Dependent Affected by the power issue at the main site Affected by HDS222 INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 3:34:49 Power Power Failure (Solar System failure) Solar site, site will be recovered with the solar energy . INC361384 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 7:25 1:57:49 Power Generator failure (Indeterminate) Team is on the way . ETA:9h30 AM INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 1:55:49 Power Generator failure (Indeterminate) Team is on the way . ETA:9h25AM INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 1:50:49 Power Generator failure (Indeterminate) Team is working on the site. INC361390 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 4/12/2020 7:43 1:39:49 Fuel Generator failure (Fuel issue) Team has been informed since( April 12th 2020) at 9:00 am. ETR to be provided. INC361390 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 4/12/2020 7:43 1:39:49 Dependent Affected by the fuel issue at the main site Affected by HDO621 INC361390 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 4/12/2020 7:43 1:39:49 Dependent Affected by the fuel issue at the main site Affected by HDO621 INC361391 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/12/2020 8:20 1:02:49 Power Generator failure (Indeterminate) Team is already dispatched. ETA:10h30 AM INC361395 HAIDC293 SOUVENANCE Artibonite Huawei 2G+3G+LTE D Talkpool 4/12/2020 8:42 0:40:49 Power Generator failure (Indeterminate) Team is already dispatched. ETA: to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 07:36:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 13:36:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3145:15:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 402:35:48 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 369:55:48 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 286:02:48 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 275:24:48 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 261:35:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 220:23:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 173:53:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 144:15:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 112:35:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 111:55:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 65:35:48 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 36:50:48 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed, Spare not yet available . INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 12:56:48 Power Generator failure (Indeterminate) Team has been dispatched , ETA: 10:30AM INC361437 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 22:13 11:22:48 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA: 10:00AM INC361347 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 23:40 9:55:48 RBS RBS Fault (Indeterminate) Team is on site for CM. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 9:26:48 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 1:00:48 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC361397 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/12/2020 9:20 0:15:48 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 09:19:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 15:19:57 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 5 7 3 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 0 0 8 ZTE 8 8 5 1 8 Huawei 7 6 6 1 7 Network 23 15 11 2 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 7 0 1 5 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 312:23:32 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 163:37:32 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police . New update will be share once available INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/9/2020 16:39 66:39:32 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 54:50:32 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 34:22:32 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 26:19:32 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 22:55:32 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 19:32:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 11th 2020) at 5:59 PM. ETR to be provided. INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 18:08:32 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/11/2020 10:10PM ETR to be provided. INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 18:08:32 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 13:17:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 12:47 AM. Follow-up is ongoing for a rescue. ETA not yet provided. INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C O&M FUEL 4/11/2020 23:45 11:33:32 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 8:18:32 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 3:51:32 Power Generator failure (Indeterminate) Team is on site working INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 3:46:32 Power Generator failure (Radiator failure) Radiator faulty, spare needed to be replaced. ETR not provided yet. INC361390 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M_Fuel 4/12/2020 7:43 3:35:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 12th 2020) at 9:00 am. Follow-up is ongoing for a rescue. ETA 1:45 pm. INC361390 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 4/12/2020 7:43 3:35:32 Dependent Affected by the fuel issue at the main site Affected by HDO621 INC361390 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 4/12/2020 7:43 3:35:32 Dependent Affected by the fuel issue at the main site Affected by HDO621 INC361391 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/12/2020 8:20 2:58:32 Power Generator failure (Indeterminate) Team is on site working INC361395 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 4/12/2020 8:42 2:36:32 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 11h30 AM INC361487 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/12/2020 8:42 2:36:32 Power Generator failure (Indeterminate) Site is reported down for fuel .Pictures are still awaiting for confirmation INC361501 HDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 9:14 2:04:32 Power Power Failure (Indeterminate) Team has been informed; ETA 11:30 am. INC361501 HDO477 TNH Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 9:14 2:04:32 Dependent Affected by the power issue at the main site Affected by HDO667 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 10:34:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 16:34:19 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC361493 HDO485 FONEMED Port-au-Prince Huawei C Talkpool 4/12/2020 9:38 2:23:40 Power Power Failure (Indeterminate) Team is working on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 10:36:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 16:36:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3148:15:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 405:35:55 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 372:55:55 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 289:02:55 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 278:24:55 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 264:35:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 223:23:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 176:53:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 147:15:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 115:35:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 114:55:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 68:35:55 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 12:26:55 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 4:00:55 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // TX team makes the follow up INC361397 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/12/2020 9:20 3:15:55 Transmission Transmission (Indeterminate) The load is reduced that causing sector C down, new inverter needed. Reported by talkpool team INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 9:30 3:05:55 Power Generator failure (Indeterminate) Faulty RUS01B3 . Spare not yet available INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 3:05:55 Power Generator failure (Indeterminate) Team is working on the site. INC361500 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/12/2020 11:50 0:45:55 Power Power Failure (Indeterminate) Team is informed. ETA not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 12:19:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 18:19:27 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 2 2 4 9 17 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 1 0 0 11 ZTE 4 4 0 0 5 Huawei 1 1 1 0 1 Network 12 6 1 0 17 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 5 0 2 0 17 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 315:22:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 166:36:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police . New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 57:49:01 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 37:21:01 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 29:18:01 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 25:54:01 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C O&M FUEL 4/11/2020 23:45 14:32:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 11:17:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 6:50:01 Power Generator Failure (Engine broken) engine reported broken .Pictures are awaiting for confirmation INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 6:45:01 Power Generator failure (Radiator failure) Radiator faulty, spare needed to be replaced. ETR not provided yet. INC361487 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 4/12/2020 8:42 5:35:01 Fuel Generator failure (Fuel issue) Fuel team is already informed 4/12/2020 at 11:30 AM . ETR to be provided INC361488 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 4/12/2020 11:17 3:00:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 11:59 AM ETR to be provided. INC361397 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/12/2020 12:15 2:02:01 Power Generator failure (Indeterminate) The load is reduced that causing sector C down, new inverter needed. Reported by talkpool team INC361605 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/12/2020 12:35 1:42:01 Power Generator failure (Indeterminate) Team is informed. ETA: 3:35 PM INC361524 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/12/2020 12:50 1:27:01 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 pm. INC361612 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/12/2020 13:40 0:37:01 Transmission Transmission (Indeterminate) Team is already dispatched . ETA to be provided INC361619 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/12/2020 13:50 0:27:01 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 12:26:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 18:26:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3150:05:27 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 407:25:27 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 374:45:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 290:52:27 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 280:14:27 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 266:25:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 225:13:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 178:43:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 149:05:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 117:25:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 116:45:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 70:25:27 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 14:16:27 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet availavle INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 5:50:27 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 4:55:27 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 9:30 4:55:27 Power Generator failure (Indeterminate) Faulty RUS01B3 . Spare not yet available INC361500 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/12/2020 11:50 2:35:27 Power Power Failure (Indeterminate) Team is working on the site. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/12/2020 12:00 2:25:27 RBS RBS Fault (DUG Failure) DUG Faulty,spare collected but team cannot cross the town right now due road blocked INC361542 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/12/2020 14:20 0:05:27 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 14:24:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 20:24:42 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 5 3 12 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 3 3 1 0 3 Huawei 10 10 10 3 10 Network 26 15 11 3 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 6 0 2 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 317:28:14 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 168:42:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police . New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 59:55:14 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 39:27:14 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 31:24:14 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 28:00:14 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 13:23:14 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 8:56:14 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 8:51:14 Power Generator failure (Radiator failure) Radiator faulty, spare needed to be replaced. ETR not provided yet. INC361487 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 4/12/2020 8:42 7:41:14 Fuel Generator failure (Fuel issue) Fuel team is already informed 4/12/2020 at 11:30 AM . ETR to be provided INC361397 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/12/2020 9:20 7:03:14 Power Power Failure (Indeterminate) Site is suspected down for fuel, they are waiting for pictures to confirmed. INC361605 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/12/2020 12:35 3:48:14 Dependent Affected by the power issue at the main site Affected by HDO388 INC361619 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/12/2020 13:50 2:33:14 Transmission Transmission (Indeterminate) Team is on site working INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 2:23:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361623 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/12/2020 14:07 2:16:14 Power Power Failure (Indeterminate) Team has been informed; ETA 4:55 pm. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 2:09:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 2:07:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:39 pm. ETR to be provided. INC361546 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 14:38 1:45:14 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC361558 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 14:58 1:25:14 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 pm. INC361558 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 14:58 1:25:14 Dependent Affected by the power issue at the main site Affected by HDO021 INC361563 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/12/2020 15:25 0:58:14 Power Generator failure (Indeterminate) Team is informed. ETA: 6:20 PM INC361562 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/12/2020 15:28 0:55:14 Power Generator failure (Indeterminate) Team is on the way . ETA:7h20 PM INC361653 HDC291 LALOMAS Artibonite Ericsson 2G D Talkpool 4/12/2020 15:50 0:33:14 Power Generator failure (Indeterminate) Team is on the way . ETA to be provided INC361652 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 0:29:14 Power Generator failure (Indeterminate) Team is on the way . ETA to be provided INC361652 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 0:29:14 Dependent Affected by the power issue at the main site Affected by HDC309 INC361652 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/12/2020 15:54 0:29:14 Dependent Affected by the power issue at the main site Affected by HDC309 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Apr 12 14:41:13 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 12 Apr 2020 20:41:13 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDN325 will not be fueled or rescued until fully investigated by Talkpool and Security due to fuel theft. HDC325 is up. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 12/04/2020 16:24 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean-Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 5 3 12 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 3 3 1 0 3 Huawei 10 10 10 3 10 Network 26 15 11 3 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 6 0 2 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 317:28:14 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 168:42:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police . New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 59:55:14 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 39:27:14 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 31:24:14 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 28:00:14 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 13:23:14 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 9:10 AM ETR to be provided. INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 8:56:14 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 8:51:14 Power Generator failure (Radiator failure) Radiator faulty, spare needed to be replaced. ETR not provided yet. INC361487 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 4/12/2020 8:42 7:41:14 Fuel Generator failure (Fuel issue) Fuel team is already informed 4/12/2020 at 11:30 AM . ETR to be provided INC361397 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/12/2020 9:20 7:03:14 Power Power Failure (Indeterminate) Site is suspected down for fuel, they are waiting for pictures to confirmed. INC361605 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/12/2020 12:35 3:48:14 Dependent Affected by the power issue at the main site Affected by HDO388 INC361619 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/12/2020 13:50 2:33:14 Transmission Transmission (Indeterminate) Team is on site working INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 2:23:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361623 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/12/2020 14:07 2:16:14 Power Power Failure (Indeterminate) Team has been informed; ETA 4:55 pm. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 2:09:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 2:07:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:39 pm. ETR to be provided. INC361546 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 14:38 1:45:14 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC361558 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 14:58 1:25:14 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 pm. INC361558 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 14:58 1:25:14 Dependent Affected by the power issue at the main site Affected by HDO021 INC361563 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 4/12/2020 15:25 0:58:14 Power Generator failure (Indeterminate) Team is informed. ETA: 6:20 PM INC361562 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/12/2020 15:28 0:55:14 Power Generator failure (Indeterminate) Team is on the way . ETA:7h20 PM INC361653 HDC291 LALOMAS Artibonite Ericsson 2G D Talkpool 4/12/2020 15:50 0:33:14 Power Generator failure (Indeterminate) Team is on the way . ETA to be provided INC361652 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 0:29:14 Power Generator failure (Indeterminate) Team is on the way . ETA to be provided INC361652 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 0:29:14 Dependent Affected by the power issue at the main site Affected by HDC309 INC361652 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/12/2020 15:54 0:29:14 Dependent Affected by the power issue at the main site Affected by HDC309 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 16:13:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 22:13:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3153:51:47 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 411:11:47 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 378:31:47 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 294:38:47 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 284:00:47 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 270:11:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 228:59:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 182:29:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 152:51:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 121:11:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 120:31:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 74:11:47 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 18:02:47 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 9:36:47 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 9:30 8:41:47 Power Generator failure (Indeterminate) Faulty RUS01B3 . Spare not yet available INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 8:41:47 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/12/2020 12:00 6:11:47 RBS RBS Fault (DUG Failure) DUG faulty, spare collected but team cannot cross the town right now due road blocked INC361657 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/12/2020 16:19 1:52:47 Power Generator failure (Indeterminate) Team has been informed , ETA 6:20 PM INC361666 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/12/2020 17:50 0:21:47 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 17:02:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Apr 2020 23:02:03 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 12th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 12th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 319:58:47 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 171:12:47 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 62:25:47 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 41:57:47 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 33:54:47 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 30:30:47 Fuel Generator failure (Fuel issue) Fuel theft reported . Site is under Investigation INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 11:26:47 Power Generator Failure (Engine broken) Talkpool Break down the genset . INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 4:53:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:14 4:39:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361652 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 2:59:47 Power Generator failure (Indeterminate) Team is on the way . ETA :7h30 PM INC361652 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 2:59:47 Dependent Affected by the power issue at the main site Affected by HDC309 INC361652 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/12/2020 15:54 2:59:47 Dependent Affected by the power issue at the main site Affected by HDC309 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 2:20:47 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/12/2020 16:33 2:20:47 Power Generator failure (Indeterminate) Both teams(TX and Power) are on site working INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 4/12/2020 16:33 2:20:47 Dependent Affected by the power issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 2:20:47 Dependent Affected by the power issue at the main site Affected by HDC211 INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/12/2020 17:16 1:37:47 Power Generator failure (Indeterminate) Team is on the way . ETA :7h45 PM INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/12/2020 18:24 0:29:47 Power Generator failure (Indeterminate) Team is informed. ETA: not provided yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3154:37:24 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 411:57:24 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 379:17:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 295:24:24 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 284:46:24 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 270:57:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 229:45:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 183:15:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 153:37:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 121:57:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 121:17:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 74:57:24 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 18:48:24 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 10:22:24 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // TX team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 9:27:24 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 9:30 9:27:24 Power Generator failure (Indeterminate) Faulty RUS01B3 . Spare not yet available INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/12/2020 12:00 6:57:24 RBS RBS Fault (DUG Failure) DUG faulty, spare collected but team cannot cross the town right now due road blocked INC361666 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/12/2020 17:50 1:07:24 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361366 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 4/12/2020 10:09 6:54:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption Need to be justified 5 gallons of water added and restarted genset. INC361366 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/12/2020 3:15 4/12/2020 10:09 6:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded Restored with the main site INC361366 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/12/2020 3:15 4/12/2020 10:09 6:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded Restored with the main site INC360790 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/11/2020 21:28 4/12/2020 10:27 12:59:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar Sytem Failed Need to be justified Site restored with sunrise INC361301 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 4/12/2020 11:34 18:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC361301 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 4/11/2020 17:10 4/12/2020 11:34 18:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Restored with the main site INC360470 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/9/2020 16:39 4/12/2020 11:34 66:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Restored with the main site INC361488 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 4/12/2020 11:17 4/12/2020 15:56 4:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC361449 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C O&M FUEL 4/11/2020 23:45 4/12/2020 15:39 15:54:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC361387 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 4/12/2020 7:32 4/12/2020 17:43 10:11:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator faulty Spare Faulty Radiator replaced INC361368 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 4/12/2020 3:00 4/12/2020 17:45 14:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC361397 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A O&M FUEL 4/12/2020 9:20 4/12/2020 17:37 8:17:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC361605 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M FUEL 4/12/2020 12:35 4/12/2020 17:37 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Restored with the main site INC361496 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 11:18 4/12/2020 13:28 2:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC361508 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 4/12/2020 11:15 4/12/2020 13:20 2:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC361501 HDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 9:14 4/12/2020 11:57 2:43:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery missing OK Genset was restarted with another starter battery. INC361501 HDO477 TNH Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 9:14 4/12/2020 11:57 2:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO667 Cascaded Site is back in service once issue solved at the main site. INC361390 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/12/2020 7:43 4/12/2020 11:49 4:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site was refueled. INC361390 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 4/12/2020 7:43 4/12/2020 11:49 4:06:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO621 Cascaded Site is back in service once the main site is refueled. INC361390 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 4/12/2020 7:43 4/12/2020 11:49 4:06:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO621 Cascaded Site is back in service once the main site is refueled. INC361439 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 22:01 4/12/2020 11:51 13:50:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site was refueled. INC361334 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/11/2020 20:41 4/12/2020 7:14 10:33:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC361482 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/12/2020 7:01 4/12/2020 8:18 1:17:00 4:00:00 Compliant Power Generator failure (High temperature) Water consumption OK 1 gallon of coolant added, and genset was restarted. INC361283 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 4/11/2020 15:46 4/12/2020 1:58 10:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site was refueled. INC361524 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/12/2020 12:50 4/12/2020 16:13 3:23:00 4:00:00 Compliant Power Generator Failure (Overloaded) Alarm CPS batteries OK CPS batteries have been reset INC361546 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 14:38 4/12/2020 16:13 1:35:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Main tank empty OK Genset has been restarted after a rescue. INC361623 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 14:07 4/12/2020 17:50 3:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC361610 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 4/12/2020 18:04 3:48:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Main tank empty OK Genset has been restarted after a rescue. INC361558 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 14:58 4/12/2020 18:40 3:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC361558 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 14:58 4/12/2020 18:40 3:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Site is back in service once issue solved at the main site. INC361451 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/12/2020 0:52 4/12/2020 7:51 6:59:00 4:00:00 Not Compliant Power Generator Failure (Unexpected shut down alarm) Unexpected shut down alarm Need to be justified Genset has been restarted after checking all the system. INC361477 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/12/2020 6:35 4/12/2020 7:55 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Feedback is expected from the concerned team INC361384 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/12/2020 7:25 4/12/2020 9:15 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Feedback is expected from the concerned team INC361364 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/12/2020 2:44 4/12/2020 10:24 7:40:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty starter Battery Need to be justified genset restarted with the battery INC361376 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/12/2020 5:48 4/12/2020 10:36 4:48:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the Solar energy INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 0:20 4/12/2020 10:40 10:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the Solar energy INC361422 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/11/2020 19:48 4/12/2020 10:28 14:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the Solar energy INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/11/2020 3:36 4/12/2020 11:03 31:27:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the Solar energy INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/11/2020 3:36 4/12/2020 11:03 31:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 OK Back up with the main site INC361391 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/12/2020 8:20 4/12/2020 11:10 2:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset OK 1 gallon of oil has been added. INC361395 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 4/12/2020 8:42 4/12/2020 13:22 4:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK Feedback is expected from the concerned team INC361499 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 4/12/2020 11:56 4/12/2020 12:15 0:19:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK Site back up by itself INC361499 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 4/12/2020 11:56 4/12/2020 12:15 0:19:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN125 OK Back up with the main site INC361628 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G+LTE B Talkpool 4/12/2020 14:09 4/12/2020 14:49 0:40:00 4:00:00 Compliant Power Generator failure (High temperature) High engine coolant OK High engine coolant. Genset has been cooled and has been restarted. INC361612 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/12/2020 13:40 4/12/2020 15:45 2:05:00 4:00:00 Compliant Transmission Transmission (Link failure) TN was frozen OK TN found frozen, Warm restart applied on TN to restore the site INC361487 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 4/12/2020 8:42 4/12/2020 16:30 7:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC361562 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/12/2020 15:28 4/12/2020 16:38 1:10:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK Site back up by itself INC361653 HDC291 LALOMAS Artibonite Ericsson 2G D Talkpool 4/12/2020 15:50 4/12/2020 17:10 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Feedback is expected from the concerned team INC361657 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/12/2020 16:19 4/12/2020 18:06 1:47:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK Site back up by itself INC361619 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/12/2020 13:50 4/12/2020 18:23 4:33:00 4:00:00 Not Compliant Transmission Transmission (Link failure) High temp on the TN at HDN235 OK Site back up after team intervention Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361347 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/11/2020 23:40 4/12/2020 9:45 10:05:00 4:00:00 Not Compliant RBS RBS Fault (PDU Issue) PDU found freeze Need to be justified Power reset made on PDU INC360948 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/10/2020 20:45 4/12/2020 10:17 37:32:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B8 Faulty Need to be justified RUS01B8 replaced INC361431 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/11/2020 20:39 4/12/2020 10:05 13:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator cleaned and 1\gal of water added and restarted INC361437 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/11/2020 22:13 4/12/2020 10:58 12:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 found off Need to be justified Team made a power reset on the RUS Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 18:32:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 00:32:09 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 2 4 11 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 4 0 0 14 ZTE 3 3 1 0 5 Huawei 3 3 3 1 3 Network 11 10 4 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 6 0 1 4 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 321:34:39 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 172:48:39 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 64:01:39 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361067 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 4/11/2020 0:56 43:33:39 Power Generator Failure (Alternator Failure) AC ALT faulty, follow up is ongoing. ETR to be provided by them INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 35:30:39 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 13:02:39 Power Generator Failure (Engine broken) Talkpool Break down the genset . INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 6:29:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 6:15:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 6:13:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 3:56:39 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 3:56:39 Power Generator failure (Indeterminate) Both teams(TX and Power) are on site working INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 3:56:39 Dependent Affected by the power issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 3:56:39 Dependent Affected by the power issue at the main site Affected by HDC211 INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 3:13:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 2:05:39 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 1:28:39 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Digicel 4/12/2020 19:08 1:21:39 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Digicel 4/12/2020 19:08 1:21:39 Dependent Affected by the power issue at the main site Affected by HDC274 INC361597 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 4/12/2020 19:14 1:15:39 Power Generator failure (Indeterminate) Team is informed. ETA: not provided yet. INC361597 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 4/12/2020 19:14 1:15:39 Dependent Affected by the power issue at the main site Affected by HDS277 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 1:09:39 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 0:59:39 Power Generator failure (Indeterminate) Solar site / Site will recovered at the sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 19:14:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 01:14:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3156:53:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 414:13:11 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 381:33:11 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 297:40:11 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 287:02:11 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 273:13:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 232:01:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 185:31:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 155:53:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 124:13:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 123:33:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 77:13:11 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 21:04:11 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 12:38:11 Transmission Transmission (Indeterminate) The inverter inside the HPU is stopped. Follow-up is ongoing to have the inverter replaced INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 11:43:11 Power Generator failure (Indeterminate) The inverter inside the HPU is stopped // Spare already requested. ETR not provided yet. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 9:30 11:43:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC361707 HDO352 GRESSIER Ouest Ericsson 2G+3G A Talkpool 4/12/2020 20:35 0:38:11 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 20:24:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 02:24:59 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 4 4 10 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 5 0 0 16 ZTE 3 3 1 0 5 Huawei 3 3 3 2 4 Network 11 11 4 2 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 6 0 2 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 323:28:46 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 174:42:46 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 65:55:46 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 37:24:46 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 14:56:46 Power Generator Failure (Engine broken) Talkpool Break down the genset . INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 8:23:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 8:09:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 8:07:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 5:50:46 Transmission Transmission (Indeterminate) Both teams(TX and Power) are on site working INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 5:50:46 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 5:50:46 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 5:50:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 5:07:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM, ETA to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 3:59:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 3:22:46 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 3:15:46 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 3:15:46 Dependent Affected by the power issue at the main site Affected by HDC274 INC361597 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 4/12/2020 19:14 3:09:46 Power Generator failure (Indeterminate) Team is working on HGA029, ETA not yet provided. INC361597 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 4/12/2020 19:14 3:09:46 Dependent Affected by the power issue at the main site Affected by HDS277 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 3:03:46 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 2:53:46 Power Generator failure (Indeterminate) Solar site, Site will recovered at the sunrise INC361677 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G+3G A Talkpool 4/12/2020 20:12 2:11:46 Power Generator failure (Indeterminate) Team is informed. ETA: 10:30PM. INC361682 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 20:13 2:10:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h10 PM INC361684 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/12/2020 20:35 1:48:46 Power Generator failure (Indeterminate) Team is informed. ETA: 11:15PM. INC361684 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 4/12/2020 20:45 1:38:46 Dependent Affected by the power issue at the main site Affected by HDO412 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 22:09:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 04:09:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3159:38:54 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 384:18:54 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 300:25:54 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 289:47:54 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 275:58:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 234:46:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 188:16:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 158:38:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 126:58:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 126:18:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 79:58:54 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 23:49:54 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 416:28:21 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 14:53:21 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 13:58:21 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 12 22:13:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 04:13:19 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 4 6 12 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 4 6 0 0 18 ZTE 3 3 1 0 6 Huawei 3 3 3 2 5 Network 10 12 4 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 6 4 2 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 325:16:49 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 176:30:49 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 67:43:49 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 39:12:49 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 10:11:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 9:57:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 9:55:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 7:38:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 7:38:49 Transmission Transmission (Indeterminate) TX team is still working on site, new update expected. INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 7:38:49 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 7:38:49 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 6:55:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM, ETA to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 5:47:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 5:10:49 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 5:03:49 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 5:03:49 Dependent Affected by the power issue at the main site Affected by HDC274 INC361597 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 4/12/2020 19:14 4:57:49 Power Generator failure (Indeterminate) Team is working on site. INC361597 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 4/12/2020 19:14 4:57:49 Dependent Affected by the power issue at the main site Affected by HDS277 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 4:51:49 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 4:41:49 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361696 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 4/12/2020 22:12 1:59:49 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 4/12/2020 22:12 1:59:49 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 4/12/2020 22:12 1:59:49 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/12/2020 22:12 1:59:49 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/2020 22:15 1:56:49 Power Generator failure (Indeterminate) Team is on site. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 1:40:49 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 0:52:49 Power Power Failure (Indeterminate) The site is located in a private business area. Team will reach it this morning. ETA: 8h00 AM INC361721 HDN303 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 23:32 0:39:49 Power Generator failure (Indeterminate) Team is informed, to be provided. INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 23:46 0:25:49 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 6h30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Sun Apr 12 23:08:32 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Mon, 13 Apr 2020 05:08:32 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 8 6 5 13 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 8 0 0 19 ZTE 3 3 1 0 5 Huawei 3 3 3 2 8 Network 11 14 4 2 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 6 4 2 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 326:09:12 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 177:23:12 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 68:36:12 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 40:05:12 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 11:04:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 10:50:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 10:48:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 8:31:12 Transmission Transmission (Indeterminate) TX team is back on the site. But access is not yet possible because the watchman is not available. Follow-up ongoing with reconnaisance team. INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 8:31:12 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 8:31:12 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 8:31:12 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 7:48:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM, ETA to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 6:40:12 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 6:03:12 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 5:56:12 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 5:56:12 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 5:44:12 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 5:34:12 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361696 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 4/12/2020 22:12 2:52:12 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 4/12/2020 22:12 2:52:12 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 4/12/2020 22:12 2:52:12 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/12/2020 22:12 2:52:12 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/2020 22:15 2:49:12 Power Generator failure (Indeterminate) Team is on site waiting for access. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 2:33:12 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 1:45:12 Power Power Failure (Indeterminate) The site is located in a private business area. Team will reach it this morning. ETA: 8h00 AM INC361721 HDN303 FONTAINE Centre Ericsson 2G D Talkpool 4/12/2020 23:32 1:32:12 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 6:30 AM INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 23:46 1:18:12 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 6h30 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 1:12:12 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/13/2020 0:16 0:48:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G D Talkpool 4/13/2020 0:28 0:36:12 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC361805 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 0:39 0:25:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC361805 HAIDO477 TNH Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 0:39 0:25:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO667 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 01:18:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 07:18:52 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 10 6 8 12 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 8 0 0 20 ZTE 3 3 1 0 5 Huawei 3 3 3 2 11 Network 12 14 4 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 6 4 2 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 328:21:54 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 179:35:54 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 70:48:54 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 42:17:54 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 13:16:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 13:02:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 13:00:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 10:43:54 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 10:43:54 Transmission Transmission (Indeterminate) Access issue, Team cannot find access at night, ETA: 7:00AM INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 10:43:54 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 10:43:54 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 10:00:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM, ETA to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 8:52:54 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 8:15:54 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 8:08:54 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 8:08:54 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 7:56:54 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 7:46:54 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361696 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 4/12/2020 22:12 5:04:54 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 4/12/2020 22:12 5:04:54 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 4/12/2020 22:12 5:04:54 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361696 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/12/2020 22:12 5:04:54 Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/2020 22:15 5:01:54 Power Generator failure (Indeterminate) access issue, follow up is ongoing by the site inspector, ETA not yet provided. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 4:45:54 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 3:57:54 Power Power Failure (Indeterminate) The site is located in a private business area. Team will reach it this morning. ETA: 8h00 AM INC361721 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 4/12/2020 23:32 3:44:54 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 6:30 AM INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 23:46 3:30:54 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 6h30 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 3:24:54 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/13/2020 0:16 3:00:54 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 2:48:54 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 7:10 AM INC361805 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 0:39 2:37:54 Power Power Failure (Indeterminate) The team is now on HDO679. They will reached it once finished. ETA: Not yet available INC361805 HAIDO477 TNH Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 0:39 2:37:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO667 INC361736 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G+3G A Talkpool 4/13/2020 1:36 1:40:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC361812 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE A Talkpool 4/13/2020 1:36 1:40:54 Power Generator failure (Indeterminate) Team is informed, ETA: 3:50AM INC361812 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 4/13/2020 1:36 1:40:54 Dependent Affected by the power issue at the main site Affected by HDC007 INC361812 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 4/13/2020 1:36 1:40:54 Dependent Affected by the power issue at the main site Affected by HDC007 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 01:20:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 07:20:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3162:59:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 420:19:28 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 387:39:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 303:46:28 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 293:08:28 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 279:19:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 238:07:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 191:37:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 161:59:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 130:19:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 129:39:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 83:19:28 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 27:10:28 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 18:44:28 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // TX team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 17:49:28 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC361727 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/13/2020 0:30 2:49:28 Power Generator failure (Indeterminate) Team is informed, ETA 5:00AM INC361735 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/13/2020 1:12 2:07:28 Power Generator failure (Indeterminate) Team is informed, ETA 5:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 02:27:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 08:27:28 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 4 7 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 4 0 0 22 ZTE 2 2 1 0 5 Huawei 3 3 3 2 6 Network 11 9 4 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 7 0 3 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 329:31:28 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 180:45:28 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 71:58:28 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 43:27:28 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 14:26:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 14:12:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 14:10:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 11:53:28 Transmission Transmission (Indeterminate) Access issue, Team cannot find access at night, ETA: 7:00AM INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 11:53:28 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 11:53:28 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 11:53:28 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 11:10:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 10:02:28 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 9:25:28 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 9:18:28 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 9:18:28 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 9:06:28 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 8:56:28 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/2020 22:15 6:11:28 Power Generator failure (Indeterminate) access issue, follow up is ongoing by the site inspector, ETA not yet provided. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 5:55:28 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 5:07:28 Power Power Failure (Indeterminate) The site is located in a private business area. Team will reach it this morning. ETA: 8h00 AM INC361721 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 4/12/2020 23:32 4:54:28 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 6:30 AM INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 23:46 4:40:28 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 6h30 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 4:34:28 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 4:10:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020). ETR to be provided. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 3:58:28 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 7:10 AM INC361736 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G+3G A Talkpool 4/13/2020 1:36 2:50:28 RBS RBS Fault (Indeterminate) Team is informed, ETA 04:45AM. INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 1:34:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A Talkpool 4/13/2020 3:12 1:14:28 Power Generator failure (Indeterminate) Team is informed, ETA: 6:30AM INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C Talkpool 4/13/2020 3:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDN154 INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 1:10:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC361816 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 1:10:28 Dependent Affected by the power issue at the main site Affected by HDS312 INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/13/2020 3:44 0:42:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 04:09:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 10:09:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3165:48:32 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 423:08:32 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 390:28:32 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 306:35:32 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 295:57:32 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 282:08:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 240:56:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 194:26:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 164:48:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 133:08:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 132:28:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 86:08:32 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 29:59:32 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 21:33:32 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 20:38:32 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC361727 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/13/2020 0:30 5:38:32 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC361735 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/13/2020 1:12 4:56:32 Power Generator failure (Indeterminate) Team is informed, ETA 06:15AM INC361739 HDN110 HOTEL_KAF Nord-Ouest Huawei 2G C Talkpool 4/13/2020 3:12 2:56:32 Dependent Affected by the power issue at the main site Affected by HDN154 INC361747 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/13/2020 5:36 0:32:32 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 05:07:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 11:07:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 13th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 13th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 332:07:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 183:21:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 74:34:01 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 46:03:01 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 17:02:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 16:48:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 16:46:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 14:29:01 Transmission Transmission (Indeterminate) Access issue, Team cannot find access at night, ETA: 7:00AM INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 14:29:01 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 14:29:01 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 14:29:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 13:46:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 12:38:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 12:01:01 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 11:54:01 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 11:54:01 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 11:42:01 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 11:32:01 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/2020 22:15 8:47:01 Power Generator failure (Indeterminate) access issue, follow up is ongoing by the site inspector, ETA not yet provided. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 8:31:01 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 7:43:01 Power Power Failure (Indeterminate) The site is located in a private business area. Team will reach it this morning. ETA: 8h00 AM INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 23:46 7:16:01 Power Power Failure (Indeterminate) The team was on the site and confirmed that the battery is faulty. They will check another one. New ETA: 7h15 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 7:10:01 Power Generator failure (Indeterminate) Team will be back on site with a battery back up, ETA expired, new ETA to be provided. INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 6:46:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020) at 4h23 AM. ETR to be provided. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 6:34:01 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 7:10 AM INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 4:10:01 Power Generator failure (Indeterminate) Team is informed, ETA expired ,new ETA 8:00 INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A Talkpool 4/13/2020 3:12 3:50:01 Power Generator failure (Indeterminate) Team is on site for corrective maintenance INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C Talkpool 4/13/2020 3:12 3:50:01 Dependent Affected by the power issue at the main site Affected by HDN154 INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 3:46:01 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA 7:20AM. INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 3:46:01 Dependent Affected by the power issue at the main site Affected by HDS312 INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/13/2020 3:44 3:18:01 Power Generator failure (Indeterminate) Team is informed, ETA 07:30AM. INC361746 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 3:50 3:12:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h10 AM INC361819 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G A Talkpool 4/13/2020 3:56 3:06:01 Power Generator failure (Indeterminate) Team is working on site INC361743 HDC246 MONTAS Artibonite Ericsson 2G A Talkpool 4/13/2020 4:00 3:02:01 Power Generator failure (Indeterminate) Solar site, Site will recovered at the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3166:42:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 424:02:01 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 391:22:01 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 307:29:01 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 296:51:01 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 283:02:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 241:50:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 195:20:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 165:42:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 134:02:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 133:22:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 87:02:01 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 30:53:01 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 22:27:01 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 21:32:01 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC361727 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/13/2020 0:30 6:32:01 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC361735 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/13/2020 1:12 5:50:01 Power Generator failure (Indeterminate) Team is informed, ETA 06:15AM INC361739 HDN110 HOTEL_KAF Nord-Ouest Huawei 2G C Talkpool 4/13/2020 3:12 3:50:01 Dependent Affected by the power issue at the main site Affected by HDN154 INC361747 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/13/2020 5:36 1:26:01 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361682 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 20:13 4/12/2020 22:36 2:23:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) AC breaker tripped OK The breaker has been reset then the genset restarted to get the issue solved INC361805 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 0:39 4/13/2020 4:03 3:24:00 4:00:00 Compliant Power Generator failure (Battery Failure) No alarm was displayed due to battery failure OK The genset has been bleed and restarted it with an extrernal battery INC361805 HAIDO477 TNH Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 0:39 4/13/2020 4:03 3:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO667 OK The site is back in service once the issue solved at HDO667 INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 4/12/2020 19:30 31:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC361652 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 4/12/2020 19:30 3:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) GENSET failed OK Breaker total reset and Genset restarted. INC361652 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 4/12/2020 19:30 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Back on air with the main site INC361652 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/12/2020 15:54 4/12/2020 19:30 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Back on air with the main site INC361598 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/12/2020 19:12 4/12/2020 19:30 0:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361598 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/12/2020 19:12 4/12/2020 19:30 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Back on air with the main site INC361696 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361696 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361696 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361696 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 4/13/2020 2:00 18:33:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) The genset was breaked down Need to be justified RCA and resolution details still pending from the contractor INC361812 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE A Talkpool 4/13/2020 1:36 4/13/2020 4:25 2:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Breaker Genset tripped. OK Breaker reset and genset restarted. INC361812 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 4/13/2020 1:36 4/13/2020 4:25 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC007 Cascaded Back on air with the main site INC361812 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 4/13/2020 1:36 4/13/2020 4:25 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC007 Cascaded Back on air with the main site INC361721 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 4/12/2020 23:32 4/13/2020 5:00 5:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Locked out OK Breaker reset and Epower restarted in auto mode. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Apr 13 05:25:31 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 13 Apr 2020 11:25:31 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 13th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates. HDC211 ? TX TEAM WILL ARRIVE BY 7:30AM HDN154 ? OUT OF FUEL HDN112 ? RESTORED HGA147 ? RESTORED HDC245 ? OUT OF FUEL/ WAITING FOR PICTURES HGA052 ? TEAM IS WORKING HDO052 ? ETA 8AM HDO263 ? TEAM IS WORKING HDS312 ? TEAM WAITING FOR ACCESS HDO272 ? GUNSHOTS IN THE AREA, EXPECTING DELAY IN THE ARRIVAL Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 April 2020 07:09 Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this April 13th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this April 13th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 332:07:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 183:21:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 74:34:01 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 46:03:01 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 17:02:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 16:48:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 16:46:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 14:29:01 Transmission Transmission (Indeterminate) Access issue, Team cannot find access at night, ETA: 7:00AM INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 14:29:01 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 14:29:01 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 14:29:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 13:46:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 12:38:01 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 12:01:01 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 11:54:01 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 11:54:01 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 11:42:01 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, New Update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 11:32:01 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/2020 22:15 8:47:01 Power Generator failure (Indeterminate) access issue, follow up is ongoing by the site inspector, ETA not yet provided. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 8:31:01 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 7:43:01 Power Power Failure (Indeterminate) The site is located in a private business area. Team will reach it this morning. ETA: 8h00 AM INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/2020 23:46 7:16:01 Power Power Failure (Indeterminate) The team was on the site and confirmed that the battery is faulty. They will check another one. New ETA: 7h15 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 7:10:01 Power Generator failure (Indeterminate) Team will be back on site with a battery back up, ETA expired, new ETA to be provided. INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 6:46:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020) at 4h23 AM. ETR to be provided. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 6:34:01 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 7:10 AM INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 4:10:01 Power Generator failure (Indeterminate) Team is informed, ETA expired ,new ETA 8:00 INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A Talkpool 4/13/2020 3:12 3:50:01 Power Generator failure (Indeterminate) Team is on site for corrective maintenance INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C Talkpool 4/13/2020 3:12 3:50:01 Dependent Affected by the power issue at the main site Affected by HDN154 INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 3:46:01 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA 7:20AM. INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 3:46:01 Dependent Affected by the power issue at the main site Affected by HDS312 INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/13/2020 3:44 3:18:01 Power Generator failure (Indeterminate) Team is informed, ETA 07:30AM. INC361746 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 3:50 3:12:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h10 AM INC361819 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G A Talkpool 4/13/2020 3:56 3:06:01 Power Generator failure (Indeterminate) Team is working on site INC361743 HDC246 MONTAS Artibonite Ericsson 2G A Talkpool 4/13/2020 4:00 3:02:01 Power Generator failure (Indeterminate) Solar site, Site will recovered at the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3166:42:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 424:02:01 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 391:22:01 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 307:29:01 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 296:51:01 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 283:02:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 241:50:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 195:20:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 165:42:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 134:02:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 133:22:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 87:02:01 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 30:53:01 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 22:27:01 Transmission Transmission (Indeterminate) The inverter inside the HPU is stop // Tx team makes the follow up INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/2020 9:30 21:32:01 Power Generator failure (Indeterminate) The inverter inside the HPU is stop // Spare already requested. ETR not provided yet. INC361727 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/13/2020 0:30 6:32:01 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC361735 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/13/2020 1:12 5:50:01 Power Generator failure (Indeterminate) Team is informed, ETA 06:15AM INC361739 HDN110 HOTEL_KAF Nord-Ouest Huawei 2G C Talkpool 4/13/2020 3:12 3:50:01 Dependent Affected by the power issue at the main site Affected by HDN154 INC361747 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/13/2020 5:36 1:26:01 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. ETA 6rd April 2020 Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361682 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/2020 20:13 4/12/2020 22:36 2:23:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) AC breaker tripped OK The breaker has been reset then the genset restarted to get the issue solved INC361805 HAIDO667 DELMAS 29_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 0:39 4/13/2020 4:03 3:24:00 4:00:00 Compliant Power Generator failure (Battery Failure) No alarm was displayed due to battery failure OK The genset has been bleed and restarted it with an extrernal battery INC361805 HAIDO477 TNH Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 0:39 4/13/2020 4:03 3:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO667 OK The site is back in service once the issue solved at HDO667 INC361250 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/11/2020 12:23 4/12/2020 19:30 31:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC361652 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 4/12/2020 19:30 3:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) GENSET failed OK Breaker total reset and Genset restarted. INC361652 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/12/2020 15:54 4/12/2020 19:30 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Back on air with the main site INC361652 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/12/2020 15:54 4/12/2020 19:30 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Back on air with the main site INC361598 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/12/2020 19:12 4/12/2020 19:30 0:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC361598 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/12/2020 19:12 4/12/2020 19:30 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Back on air with the main site INC361696 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361696 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361696 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361696 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/12/2020 22:12 4/13/2020 4:12 6:00:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK HDC200 (HINCHE) - HDN216 (PIGNON) Need to be justified Back on air with with the fiber link INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/12/2020 7:27 4/13/2020 2:00 18:33:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) The genset was breaked down Need to be justified RCA and resolution details still pending from the contractor INC361812 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE A Talkpool 4/13/2020 1:36 4/13/2020 4:25 2:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Breaker Genset tripped. OK Breaker reset and genset restarted. INC361812 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 4/13/2020 1:36 4/13/2020 4:25 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC007 Cascaded Back on air with the main site INC361812 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 4/13/2020 1:36 4/13/2020 4:25 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC007 Cascaded Back on air with the main site INC361721 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 4/12/2020 23:32 4/13/2020 5:00 5:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Locked out OK Breaker reset and Epower restarted in auto mode. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 2B161F56B8A7403FA9342723F5DD1D5B.png Type: image/png Size: 132 bytes Desc: 2B161F56B8A7403FA9342723F5DD1D5B.png URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 06:26:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 12:26:24 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 5 7 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 0 0 0 20 ZTE 4 4 1 0 4 Huawei 7 7 7 2 7 Network 28 11 8 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 8 0 2 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 333:30:14 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 184:44:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 75:57:14 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 47:26:14 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 18:25:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 18:11:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 18:09:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 15:52:14 Transmission Transmission (Indeterminate) Team is on the way. ETA 8:35 AM INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 15:52:14 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 15:52:14 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 15:52:14 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 15:09:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 14:01:14 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 13:24:14 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 13:17:14 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 13:17:14 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 13:05:14 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, new update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 12:55:14 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 9:06:14 Power Power Failure (Indeterminate) The site is located in a private business area. ETA: 9h00 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 8:33:14 Power Generator Failure (Starter battery failure) Starter battery failure, Team working on site INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 8:09:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020) at 4h23 AM. ETR to be provided. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 7:57:14 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 5:33:14 Power Generator failure (Indeterminate) ETA expired , new ETA 9:15AM INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A O&M_Fuel 4/13/2020 3:12 5:13:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 6:50AM. ETR to be provided. INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C O&M_Fuel 4/13/2020 3:12 5:13:14 Dependent Affected by Fuel issue at the main site Affected by HDN154 INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 5:09:14 Power Generator failure (Indeterminate) Team working on site INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 5:09:14 Dependent Affected by the power issue at the main site Affected by HDS312 INC361746 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 3:50 4:35:14 Power Power Failure (Indeterminate) Team is aware, ETA: 7h10 AM expired due guns shooting in the area team cannot reach the site. New update will be share once available. INC361755 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 7:04 1:21:14 Power Power Failure (Indeterminate) Team is aware, ETA 8:30AM. INC361836 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/13/2020 7:16 1:09:14 Power Generator failure (Indeterminate) Team working on site INC361760 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/13/2020 7:20 1:05:14 Power Generator failure (Indeterminate) Team is informed , ETA 9:50AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Apr 13 06:41:29 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 13 Apr 2020 12:41:29 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates, HDC334 ? ETA 1PM HDC211 ? RSP faulty, Weby is making the follow up HDC274 ? Restored HDC279 ? Restored/ Attached with HDC274 HDO100- No power issue found, Tx team ETA 9:40am HDO052 ? Team will arrive by 9am Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 April 2020 08:28 Subject: [Tp.imc.haiti] NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 5 7 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 0 0 0 20 ZTE 4 4 1 0 4 Huawei 7 7 7 2 7 Network 28 11 8 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 8 0 2 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 333:30:14 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 184:44:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 75:57:14 Power Power Failure (Solar System failure) Solar system failed ,Enerstart and KP modules are faulty , need to be replaced, ETR not yet provided INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 47:26:14 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 18:25:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 18:11:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 18:09:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 15:52:14 Transmission Transmission (Indeterminate) Team is on the way. ETA 8:35 AM INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 15:52:14 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 15:52:14 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 15:52:14 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 15:09:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 14:01:14 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 13:24:14 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/2020 19:08 13:17:14 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/2020 19:08 13:17:14 Dependent Affected by the power issue at the main site Affected by HDC274 INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 13:05:14 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, new update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 12:55:14 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 9:06:14 Power Power Failure (Indeterminate) The site is located in a private business area. ETA: 9h00 AM INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/2020 23:52 8:33:14 Power Generator Failure (Starter battery failure) Starter battery failure, Team working on site INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 8:09:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020) at 4h23 AM. ETR to be provided. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 7:57:14 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 5:33:14 Power Generator failure (Indeterminate) ETA expired , new ETA 9:15AM INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A O&M_Fuel 4/13/2020 3:12 5:13:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 6:50AM. ETR to be provided. INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C O&M_Fuel 4/13/2020 3:12 5:13:14 Dependent Affected by Fuel issue at the main site Affected by HDN154 INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 5:09:14 Power Generator failure (Indeterminate) Team working on site INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 5:09:14 Dependent Affected by the power issue at the main site Affected by HDS312 INC361746 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 3:50 4:35:14 Power Power Failure (Indeterminate) Team is aware, ETA: 7h10 AM expired due guns shooting in the area team cannot reach the site. New update will be share once available. INC361755 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 7:04 1:21:14 Power Power Failure (Indeterminate) Team is aware, ETA 8:30AM. INC361836 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/13/2020 7:16 1:09:14 Power Generator failure (Indeterminate) Team working on site INC361760 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/13/2020 7:20 1:05:14 Power Generator failure (Indeterminate) Team is informed , ETA 9:50AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: E45BF90CECF1489AA4E50CBFE25A5D6B.png Type: image/png Size: 132 bytes Desc: E45BF90CECF1489AA4E50CBFE25A5D6B.png URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 07:33:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 13:33:19 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 22 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 0 0 0 35 ZTE 4 4 1 0 4 Huawei 7 7 7 2 7 Network 43 11 8 2 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 9 0 4 18 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 334:37:02 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 185:51:02 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 77:04:02 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty, need to be replaced. ETR 1:00 PM INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 48:33:02 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 19:32:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR to be provided. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 4/12/2020 14:14 19:18:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:00 pm. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 19:16:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETR to be provided. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 16:59:02 Transmission Transmission (Indeterminate) RSP faulty. Follow up is ongoing. ETA not yet available INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/2020 16:33 16:59:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/2020 16:33 16:59:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 16:59:02 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 16:16:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 15:08:02 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/2020 19:01 14:31:02 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 14:12:02 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, new update is expected. INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/2020 19:30 14:02:02 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/12/2020 22:31 11:01:02 Power Power Failure (Solar System failure) Solar site, Site will recovered at the sunrise INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/12/2020 23:19 10:13:02 Power Power Failure (Indeterminate) The site is located in a private business. ETA: 9h10 AM. INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 9:16:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020) at 4h23 AM. ETR to be provided. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/2020 0:28 9:04:02 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 6:40:02 Power Generator failure (Indeterminate) ETA expired , new ETA 9:15AM INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A O&M_Fuel 4/13/2020 3:12 6:20:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 6:50AM. ETR to be provided. INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C O&M_Fuel 4/13/2020 3:12 6:20:02 Dependent Affected by Fuel issue at the main site Affected by HDN154 INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 6:16:02 Transmission Transmission (Indeterminate) No power issue found on the site , Tx Team will reach the site , ETA 11:00AM INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 6:16:02 Dependent Affected by the Transmission issue at the main site Affected by HDS312 INC361746 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 3:50 5:42:02 Power Power Failure (Indeterminate) Due guns shooting in the area team cannot reach the site. New update will be share once available. INC361755 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 7:04 2:28:02 Transmission Transmission (Indeterminate) No power issue found, Tx team has been informed, ETA 9:40AM. INC361760 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/13/2020 7:20 2:12:02 Power Generator failure (Indeterminate) Team is informed , ETA 9:50AM INC361768 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Power Generator failure (Indeterminate) Team is informed. ETA 10:10 AM INC361768 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN299 KALIMET Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN208 LIMBE Nord Ericsson 2G+3G A Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361768 HDN260 PREVAL Nord Ericsson 2G B Talkpool 4/13/2020 8:08 1:24:02 Dependent Affected by the power issue at the main site Affected by HDN202 INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 4/13/2020 8:08 1:24:02 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020, 8:25 AM ETR to be provided. INC361844 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/13/2020 8:28 1:04:02 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/13/2020 8:29 1:03:02 Power Generator failure (Indeterminate) Team is informed , ETA 10:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From RuthzaLaleau.Fils at digicelgroup.com Mon Apr 13 07:42:47 2020 From: RuthzaLaleau.Fils at digicelgroup.com (Ruthza Laleau Fils) Date: Mon, 13 Apr 2020 13:42:47 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 9:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 07:59:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 13:59:50 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 9:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 09:00 AM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3169:38:40 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 426:58:40 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 394:18:40 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 310:25:40 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 299:47:40 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 285:58:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 244:46:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 198:16:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 168:38:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 136:58:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 136:18:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 89:58:40 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 33:49:40 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 25:23:40 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC361727 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/13/2020 0:30 9:28:40 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided INC361739 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G C Talkpool 4/13/2020 3:12 6:46:40 Dependent Affected by Fuel issue at the main site Affected by HDN154 INC361747 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/13/2020 5:36 4:22:40 Power Generator failure (Indeterminate) Team working on site INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 2:28:40 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 8:45 1:13:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 09:35:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 15:35:48 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 4 6 10 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 14 ZTE 4 4 1 0 4 Huawei 4 4 3 0 4 Network 20 8 4 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 7 0 3 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 336:38:21 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 187:52:21 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 79:05:21 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty, need to be replaced. ETR 1:00 PM INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 50:34:21 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 21:33:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm.Team cannot reach site due unsafe area. ETR to be provided. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/2020 14:16 21:17:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:43 pm. ETA 10:45AM expired, more update is expected from team. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 19:00:21 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 18:17:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 4/12/2020 18:24 17:09:21 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 7:45 PM ETR to be provided. INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/2020 19:20 16:13:21 Power Generator failure (Indeterminate) Gasoline Portable genset is out for fuel, new update is expected. INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/13/2020 0:16 11:17:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 13th 2020) at 4h23 AM. ETA 11:00AM. INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 8:41:21 Power Generator failure (Indeterminate) Team working on site INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/2020 3:16 8:17:21 Transmission Transmission (Indeterminate) No power issue found on the site , RAN Team is on site waiting for access INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/2020 3:16 8:17:21 Dependent Affected by the Transmission issue at the main site Affected by HDS312 INC361760 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/13/2020 7:20 4:13:21 Power Generator failure (Indeterminate) Team on site waiting for access INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 4/13/2020 8:08 3:25:21 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020, 8:25 AM ETR to be provided. INC361844 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/13/2020 8:28 3:05:21 Power Generator failure (Indeterminate) Team will add fuel in portable Genset , ETA : 12:00 PM INC361862 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/13/2020 9:51 1:42:21 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow is ongoing by Talpool Team to add fuel on the backup genset INC361798 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/13/2020 9:52 1:41:21 Transmission Transmission (Indeterminate) Team is informed , ETA not yet available INC361798 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/13/2020 9:52 1:41:21 Dependent Affected by the Transmission issue at the main site Attached to HDS010 INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/13/2020 9:52 1:41:21 Power Generator failure (Indeterminate) Team is informed. ETA 1:20 PM INC361794 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G C Talkpool 4/13/2020 10:28 1:05:21 Power Generator failure (Indeterminate) Team is aware, ETA 12:20PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 10:35:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 16:35:16 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 11:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 11:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 10:35:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 16:35:30 +0000 Subject: [Rantt] Recall: SITES RUNNING ON BATTERY IN THE NETWORK for 11:00 AM Message-ID: Haiti Noc would like to recall the message, "SITES RUNNING ON BATTERY IN THE NETWORK for 11:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon Apr 13 10:35:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 16:35:48 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 12:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 10:49:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 16:49:21 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3172:24:00 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 429:44:00 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 397:04:00 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 313:11:00 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 302:33:00 Power RBS Fault (RUS failure) Faulty RUS01B8, No spare part for replacement INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 288:44:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 247:32:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 201:02:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 171:24:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 139:44:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 139:04:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 110:44:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 92:44:00 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 36:35:00 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 28:09:00 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC361747 HDO359 VIALET Ouest Ericsson 2G B O&M FUEL 4/13/2020 5:36 7:08:00 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/13/2020, 11:30AM. ETR to be provide by them INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 6:42:00 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 5:14:00 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 8:45 3:59:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC361880 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/13/2020 11:08 1:36:00 Power Generator failure (Indeterminate) Team is informed , ETA 1:00PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 12:38:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 18:38:05 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 4 4 5 6 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 0 0 0 10 ZTE 5 5 2 0 5 Huawei 4 4 4 1 4 Network 18 9 6 1 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 4 0 1 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 339:40:53 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 190:54:53 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 82:07:53 Power Power Failure (Solar System failure) Solar system failed, Enerstart and KP modules are faulty, need to be replaced. ETR 2:40 PM INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 53:36:53 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 24:35:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm.Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 22:02:53 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 21:19:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/2020 2:52 11:43:53 Power Generator failure (Indeterminate) Site suspected down for fuel , waiting for picture for confirmation INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 4/13/2020 8:08 6:27:53 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020, 8:25 AM ETR to be provided. INC361862 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/13/2020 9:51 4:44:53 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow is ongoing by Talpool Team to add fuel on the backup genset INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/13/2020 9:52 4:43:53 Power Generator failure (Indeterminate) Team is working on the site INC361922 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 4/13/2020 12:05 2:30:53 Power Generator failure (Indeterminate) Team is informed , ETA 2:30PM INC361922 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 4/13/2020 12:05 2:30:53 Dependent Affected by the power issue at the main site Attached to HDS303 INC361929 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/13/2020 12:40 1:55:53 Power Generator failure (Indeterminate) Team is informed. ETA 3:45 PM INC361905 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/13/2020 13:04 1:31:53 Power Generator failure (Indeterminate) Team is aware, ETA 1:20PM expired more update is expected from team. INC362013 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 13:27 1:08:53 Power Generator failure (Indeterminate) Team is aware, ETA 2:30PM. INC361947 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/13/2020 13:32 1:03:53 Power Generator failure (Indeterminate) Team is informed. ETA 4:20 PM INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 13:36 0:59:53 Power Generator failure (Indeterminate) Site suspected down for fuel waiting for pictures to confirm. INC361900 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 13:47 0:48:53 Power Generator failure (Indeterminate) Team is aware, ETA 3:20PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 12:46:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 18:46:09 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 13:37:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 19:37:04 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3175:15:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 432:35:12 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 399:55:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 316:02:12 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 305:24:12 Power RBS Fault (RUS failure) Faulty RUS01B8. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 291:35:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 250:23:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 203:53:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 174:15:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 142:35:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 141:55:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 113:35:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 95:35:12 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 39:26:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 31:00:12 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC361747 HDO359 VIALET Ouest Ericsson 2G B O&M FUEL 4/13/2020 5:36 9:59:12 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/13/2020, 11:30AM. ETR to be provide by them INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 8:05:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 8:45 6:50:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 3:35:12 RBS RBS Fault ( DUG Failure) Faulty DUG needed to replaced. Spare not yet available. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 14:34:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 20:34:53 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 6 6 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 14 ZTE 7 7 3 0 7 Huawei 3 3 3 1 3 Network 22 10 6 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 7 0 2 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 341:36:43 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 192:50:43 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC360707 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/10/2020 4:28 84:03:43 Power Power Failure (Solar System failure) Team is working on the site INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 55:32:43 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 26:31:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 23:58:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ETR to be provided. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/2020 17:16 23:15:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/12/2020 at 8:00PM. ETR to be provided. INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/13/2020 8:08 8:23:43 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset. ETA not yet available INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 6:39:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361922 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 4/13/2020 12:05 4:26:43 Power Generator failure (Indeterminate) Team on site waiting for access INC361922 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 4/13/2020 12:05 4:26:43 Dependent Affected by the power issue at the main site Attached to HDS303 INC361929 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/13/2020 12:40 3:51:43 Power Generator failure (Indeterminate) Team is working on the site INC361905 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/13/2020 13:04 3:27:43 Power Generator failure (Indeterminate) Team is working on site. INC361975 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/13/2020 13:32 2:59:43 Power Generator failure (Indeterminate) Team is informed. ETA 4:20 PM INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 2:55:43 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 2:21:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM ETR to be provided by them INC361962 HAIDS131 LES CAYES Sud ZTE 2G+3G B O&M FUEL 4/13/2020 14:11 2:20:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:57PM ETR to be provided by them INC362011 HDS018 WOSS_LA_SALINE Sud Ericsson 3G A Talkpool 4/13/2020 14:16 2:15:43 Transmission Transmission (Indeterminate) Team is informed , ETA 5:40PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 2:01:43 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC361975 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/13/2020 15:16 1:15:43 Dependent Affected by the power issue at the main site Affected by HDC234 INC362044 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/13/2020 15:21 1:10:43 Power Generator failure (Indeterminate) Team is informed. ETA 5:35 PM INC362051 HDS007 VANDAL Sud Ericsson 2G C Talkpool 4/13/2020 15:32 0:59:43 Power Generator failure (Indeterminate) Team is informed , ETA is 5:50 PM INC362051 HDO424 TROUIN Sud Ericsson 2G C Talkpool 4/13/2020 15:32 0:59:43 Dependent Affected by the power issue at the main site Attached to HDS007 INC362051 HDO404 THOZIN Sud Ericsson 2G D Talkpool 4/13/2020 15:32 0:59:43 Dependent Affected by the power issue at the main site Attached to HDS007 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). The site will be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access Reconnaissance to provide photos of road access condition Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Negotiation to have the building key from the owner. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access 400 gallons of fuel added, Talkpool team is informed to start the genset but cannot due to unsecure area. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 16:50:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 22:50:03 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 6:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC361992 HDO445 LES ETROITS Ouest Huawei C Talkpool 4/13/2020 17:42 1:04:47 Power Generator failure (Indeterminate) Team is informed , ETA 7:10PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 16:56:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 22:56:08 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 6:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3178:34:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 435:54:12 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 403:14:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 319:21:12 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 308:43:12 Power RBS Fault (RUS failure) Faulty RUS01B8. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 294:54:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 253:42:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 207:12:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 177:34:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 145:54:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 145:14:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 116:54:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 98:54:12 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 42:45:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 34:19:12 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 12:52:12 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 11:24:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 8:45 10:09:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 6:54:12 RBS RBS Fault ( DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC362078 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Digicel 4/13/2020 13:10 5:44:12 Transmission Transmission (Indeterminate) Remote troubleshooting by Digicel Transmission team is still ongoing, next update will be share once available INC362078 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Digicel 4/13/2020 13:10 5:44:12 Transmission Transmission (Indeterminate) Remote troubleshooting by Digicel Transmission team is still ongoing, next update will be share once available INC361970 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/13/2020 14:00 4:54:12 RBS RBS Fault (Indeterminate) Team is informed, ETA is 6:50 PM INC362063 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/13/2020 14:00 4:54:12 RBS RBS Fault (Indeterminate) Team is informed, ETA is 6:50 PM INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 3:04:12 RBS RBS Fault (RRU failure) Faulty RRUS 12B5 and antenna needed to replaced, Spare not yet available. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 17:11:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Apr 2020 23:11:56 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 13th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 13th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 344:05:36 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 195:19:36 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 58:01:36 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 29:00:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm.Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 26:27:36 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,Team on site to refueling INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 9:08:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361905 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/2020 13:04 5:56:36 Power Generator failure (Indeterminate) Hybrid team has been requested, Team is waiting for access. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 5:24:36 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 4:50:36 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:00PM INC361962 HAIDS131 LES CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/13/2020 14:11 4:49:36 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:57PM ETR to be provided by them INC362011 HDS018 WOSS_LA_SALINE Sud Ericsson 3G A Talkpool 4/13/2020 14:16 4:44:36 Transmission Transmission (Indeterminate) Team working on site INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 4:30:36 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362044 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/13/2020 15:21 3:39:36 Power Generator failure (Indeterminate) Team is still working on the site INC362058 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 4/13/2020 15:21 3:39:36 Transmission Transmission (Indeterminate) TX team is informed. ETA 7:20 PM INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 16:51 2:09:36 Power Generator failure (Indeterminate) Team is aware, ETA 7:00PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3178:40:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 436:00:36 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 403:20:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 319:27:36 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 308:49:36 Power RBS Fault (RUS failure) Faulty RUS01B8. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 295:00:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 253:48:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 207:18:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 177:40:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 146:00:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 145:20:36 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 117:00:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 . Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 99:00:36 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 42:51:36 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 34:25:36 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 12:58:36 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 11:30:36 RBS RBS Fault (RUS failure) RUS01B3 Faulty ,spare part not yet available. INC356694 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 8:45 10:15:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 7:00:36 RBS RBS Fault ( DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC362078 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Digicel 4/13/2020 13:10 5:50:36 Transmission Transmission (Indeterminate) Remote troubleshooting by Digicel Transmission team is still ongoing, next update will be share once available INC362078 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Digicel 4/13/2020 13:10 5:50:36 Transmission Transmission (Indeterminate) Remote troubleshooting by Digicel Transmission team is still ongoing, next update will be share once available INC361970 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/13/2020 14:00 5:00:36 RBS RBS Fault (Indeterminate) Team is informed, ETA expired. New ETA is expected INC362063 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/13/2020 14:00 5:00:36 RBS RBS Fault (Indeterminate) Team is informed, ETA expired. New ETA is expected INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 3:10:36 RBS RBS Fault (RRU failure) Faulty RRUS 12B5 and antenna needed to replaced, Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 2:00:36 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced, Spare not available. INC362095 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/13/2020 18:30 0:30:36 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361708 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/12/20 22:15 4/13/20 7:54 9:39:00 4:00:00 Not Compliant Power Generator failure (High temperature) high temp due to radiator dirty Need to be justified 1 gal water added and genset restart INC361700 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/12/20 23:52 4/13/20 8:50 8:58:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) DC alternator failure on the G2 OK TEAM STARTED G1. INC361836 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/13/20 7:16 4/13/20 9:50 2:34:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to fan belt broken OK fan belt replaced, 1 gal 1/2 coolant added and genset restarted INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/13/20 8:29 4/13/20 11:08 2:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions details is expected from team. INC361590 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/12/20 19:01 4/13/20 11:08 16:07:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with sun power INC361798 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/13/20 9:52 4/13/20 11:40 1:48:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate ok RCA and resolutions details is expected from team. INC361798 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/13/20 9:52 4/13/20 11:40 1:48:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDS010 Cascaded Back in the air with the main site INC361816 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/13/20 3:16 4/13/20 13:40 10:24:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU Failure Need to be justified MMU faulty Has been replaced Time work INC361816 HDS325 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/13/20 3:16 4/13/20 13:40 10:24:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDS312 Cascaded Back in the air with the main site INC361760 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/13/20 7:20 4/13/20 13:41 6:21:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolutions details is expected from team. INC361588 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/12/20 18:24 4/13/20 13:55 19:31:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Need to be justified Fuel added and genset has een restarted INC361738 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 4/13/20 2:52 4/13/20 15:55 13:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions details is expected from team. INC361862 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/13/20 9:51 4/13/20 15:00 5:09:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel ok 5 gallons of fuel have been added to the portable generator INC361922 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 4/13/20 12:05 4/13/20 16:30 4:25:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU was on fault mode Need to be justified Hard reset on the NPU INC361922 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 4/13/20 12:05 4/13/20 16:30 4:25:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDS303 Need to be justified Back in the air with the main site INC362051 HDS007 VANDAL Sud Ericsson 2G C Talkpool 4/13/20 15:32 4/13/20 16:15 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC362051 HDO424 TROUIN Sud Ericsson 2G C Talkpool 4/13/20 15:32 4/13/20 16:15 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS007 Cascaded Back in the air with the main site INC362051 HDO404 THOZIN Sud Ericsson 2G D Talkpool 4/13/20 15:32 4/13/20 16:15 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS007 Cascaded Back in the air with the main site INC361818 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/13/20 8:08 4/13/20 18:15 10:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Than was out of fuel Need to be justified Fuel added and genset has een restarted INC361600 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/20 23:46 4/13/20 7:32 7:46:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty starter battery Need to be justified Genset restarted with another battery. INC361699 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/12/20 23:19 4/13/20 9:49 10:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified Team added 1 1/2 gal coolant/restart genset. INC361746 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/20 3:50 4/13/20 10:15 6:25:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Reset breaker and restart genset. INC361755 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/20 7:04 4/13/20 10:14 3:10:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate. OK Team tight cable. INC361543 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/12/20 14:14 4/13/20 10:42 20:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added. INC361910 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/20 11:10 4/13/20 12:26 1:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Team added 1 gal oil/bleed and restart the genset INC361794 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G C Talkpool 4/13/20 10:28 4/13/20 12:24 1:56:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK Team added 1 gal coolant/restart genset. INC361728 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/13/20 0:16 4/13/20 12:55 12:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added. INC361610 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/12/20 14:16 4/13/20 14:10 23:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. OK Team bleed and restart genset. INC361908 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/20 11:03 4/13/20 13:28 2:25:00 4:00:00 Compliant Power Generator Failure (Overheat) Overheat due fan belt cut OK Fan belt replaced. INC362013 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/20 13:27 4/13/20 14:50 1:23:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Team added 1 gal oil and genset restarted. INC361900 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/20 13:47 4/13/20 15:23 1:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Team added 1 gal oil and genset restarted INC361897 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/20 15:40 4/13/20 16:23 0:43:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate. OK RCA and resolution are pending from the contractor. INC361819 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G A Talkpool 4/13/20 3:56 4/13/20 8:03 4:07:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Oil was added. INC361743 HDC246 MONTAS Artibonite Ericsson 2G A Talkpool 4/13/20 4:00 4/13/20 8:21 4:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified Site came up with sunrise INC361669 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/12/20 19:08 4/13/20 9:02 13:54:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to broken fan belt Need to be justified The broken fan belt has been replaced INC361669 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/12/20 19:08 4/13/20 9:02 13:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC274 Cascaded Back in service with the main site. INC361729 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/13/20 0:28 4/13/20 9:02 8:34:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC361672 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/12/20 19:30 4/13/20 9:51 14:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified Site came up with sunrise INC361768 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC361768 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN299 KALIMET Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN208 LIMBE Nord Ericsson 2G+3G A Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361768 HDN260 PREVAL Nord Ericsson 2G B Talkpool 4/13/20 8:08 4/13/20 11:01 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN202 Cascaded Back in service with the main site. INC361739 HDN154 DESMARROS Nord-Ouest Ericsson 2G A O&M_Fuel 4/13/20 3:12 4/13/20 11:36 8:24:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC361739 HDN181 PIERRETTE Nord-Ouest Ericsson 2G C O&M_Fuel 4/13/20 3:12 4/13/20 11:36 8:24:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDN154 Cascaded Back in service with the main site. INC361601 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/20 16:33 4/13/20 12:04 19:31:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC361601 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/12/20 16:33 4/13/20 12:04 19:31:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC211 Cascaded Back in service with the main site. INC361601 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 4/12/20 16:33 4/13/20 12:04 19:31:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC211 Cascaded Back in service with the main site. INC361673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/12/20 19:20 4/13/20 12:44 17:24:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC361386 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/13/20 8:28 4/13/20 13:18 4:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC361909 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 4/13/20 11:13 4/13/20 13:36 2:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC361947 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/13/20 13:32 4/13/20 14:43 1:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC361975 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/13/20 13:32 4/13/20 16:02 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC361975 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/13/20 15:16 4/13/20 16:02 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC234 Cascaded Back in service with the main site. INC361579 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D O&M_Fuel 4/12/20 17:16 4/13/20 16:30 23:14:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361491 HDS007 VANDAL Sud-Est Ericsson 2G C Talkpool 4/12/20 9:30 4/13/20 11:10 25:40:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Inverter inside the HPU was Stop Need to be justified New inverter installed on the site INC361727 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/13/20 0:30 4/13/20 10:10 9:40:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS Failure Spare RUS01B8 replaced and Reload by NOC INC361853 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/13/20 8:54 4/13/20 11:10 2:16:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) License issue OK Site after BSS Team intervention INC362018 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/13/20 13:44 4/13/20 14:40 0:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC361747 HDO359 VIALET Ouest Ericsson 2G B O&M FUEL 4/13/20 5:36 4/13/20 17:40 12:04:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site was out of fuel Need to be justified Fuel added INC361739 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G C Talkpool 4/13/20 3:12 4/13/20 12:12 9:00:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDN154 Fuel Delivery Delay Back on air with the main site INC361903 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G C Talkpool 4/13/20 11:00 4/13/20 11:55 0:55:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) indeterminate OK Site has been recovered after soft reload performed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 18:27:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 00:27:24 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 6 3 2 13 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 2 1 0 0 3 ZTE 6 6 3 0 6 Huawei 2 2 2 0 4 Network 10 9 5 0 13 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 6 6 0 1 0 13 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talk pool 3/30/2020 10:55 345:30:19 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 196:44:19 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 59:26:19 Power Generator Failure (Engine broken) Talkpool Break down the genset . Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 30:25:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 27:52:19 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,ETR 8:30PM INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 10:33:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 6:49:19 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 6:15:19 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:10PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 5:55:19 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362044 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/13/2020 15:21 5:04:19 Power Generator failure (Radiator failure) Team still working on site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 3:34:19 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 19:28 0:57:19 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 0:36:19 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 19:21:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 01:21:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3180:59:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 438:19:36 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 405:39:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 321:46:36 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 311:08:36 Power RBS Fault (RUS failure) Faulty RUS01B8. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 297:19:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 256:07:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 209:37:36 RBS RBS Fault (RUS failure) Faulty RUS01B . Spare not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 179:59:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 148:19:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 147:39:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 119:19:36 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 101:19:36 Power Power Failure (Indeterminate) Faulty RUS01B8. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 45:10:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 36:44:36 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 15:17:36 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 13:49:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 9:19:36 RBS RBS Fault ( DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 5:29:36 RBS RBS Fault (RRU failure) Faulty RRUS12B5 and antenna needed to replaced. Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 4:19:36 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 20:11:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 02:11:19 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 6 5 4 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 2 1 0 0 5 ZTE 5 5 2 0 9 Huawei 3 3 3 0 4 Network 10 9 5 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 6 0 1 1 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 347:14:33 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 198:28:33 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 61:10:33 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 32:09:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 29:36:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,ETR 8:30PM INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 12:17:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 8:33:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 7:59:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:10PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 7:39:33 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 5:18:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 19:28 2:41:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 2:20:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10H50 PM INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 2:11:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 20:46 1:23:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 0:57:33 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 0:57:33 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 0:24:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/2020 21:47 0:22:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From poteau.kenley at tpmanagementsa.com Mon Apr 13 20:41:20 2020 From: poteau.kenley at tpmanagementsa.com (poteau.kenley at tpmanagementsa.com) Date: Mon, 13 Apr 2020 22:41:20 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: <15a501d61206$323d4bf0$96b7e3d0$@tpmanagementsa.com> Hello Noc Team / Dorcely Would you please correct your information about HDO515 and HDO284? TP Team ain't refuses to go to sites but HDO515 is unsafe ; Access team called the inspector and he confirmed that Team won't be able to reach at this time then Email has been sent . HDO284 is in the red zone list . Can you explain why you put this info and please make the correction please? Thanks in Advanced Regards, IMC TEAM Kenley POTEAU From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, April 13, 2020 10:11 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Powertt] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 6 5 4 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 2 1 0 0 5 ZTE 5 5 2 0 9 Huawei 3 3 3 0 4 Network 10 9 5 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 6 0 1 1 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 347:14:33 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 198:28:33 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 61:10:33 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 32:09:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 29:36:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,ETR 8:30PM INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 12:17:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 8:33:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 7:59:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:10PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 7:39:33 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 5:18:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 19:28 2:41:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 2:20:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10H50 PM INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 2:11:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 20:46 1:23:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 0:57:33 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 0:57:33 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 0:24:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/2020 21:47 0:22:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, DigicelT Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 28276 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From John.Ormonde at digicelgroup.com Mon Apr 13 20:40:30 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 14 Apr 2020 02:40:30 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Power team was requested for HDS270. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 13/04/2020 22:11 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean-Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 6 5 4 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 2 1 0 0 5 ZTE 5 5 2 0 9 Huawei 3 3 3 0 4 Network 10 9 5 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 6 0 1 1 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 347:14:33 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 198:28:33 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 61:10:33 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 32:09:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 29:36:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,ETR 8:30PM INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 12:17:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 8:33:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 7:59:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:10PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 7:39:33 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 5:18:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 19:28 2:41:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 2:20:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10H50 PM INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 2:11:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 20:46 1:23:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 0:57:33 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 0:57:33 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 0:24:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/2020 21:47 0:22:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site?s revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 21:32:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 03:32:26 +0000 Subject: [Rantt] [EXTERNAL] RE: [Powertt] NOC hourly report at 10:00 PM In-Reply-To: <15a501d61206$323d4bf0$96b7e3d0$@tpmanagementsa.com> References: <15a501d61206$323d4bf0$96b7e3d0$@tpmanagementsa.com> Message-ID: Poteau, Both sites are not in the red zone list. Can you share your list red zone. NOC Team From: poteau.kenley at tpmanagementsa.com Sent: Monday, April 13, 2020 10:41 PM To: Jean Rosebert Dorcely ; HAI_Tech_Noc ; Haiti Noc Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com; Hai_NOC_ACCESS at digicelgroup.com; 'Gerry' ; 'Bernard Yacoub' ; poteau.kenley at tpmanagementsa.com Subject: [EXTERNAL] RE: [Powertt] NOC hourly report at 10:00 PM Hello Noc Team / Dorcely Would you please correct your information about HDO515 and HDO284? TP Team ain't refuses to go to sites but HDO515 is unsafe ; Access team called the inspector and he confirmed that Team won't be able to reach at this time then Email has been sent . HDO284 is in the red zone list . Can you explain why you put this info and please make the correction please? Thanks in Advanced [cid:image001.png at 01D611EB.C768CFD0] Regards, IMC TEAM Kenley POTEAU From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, April 13, 2020 10:11 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M >; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc > Subject: [Powertt] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 6 5 4 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 2 1 0 0 5 ZTE 5 5 2 0 9 Huawei 3 3 3 0 4 Network 10 9 5 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 6 0 1 1 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 347:14:33 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 198:28:33 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 61:10:33 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 32:09:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 29:36:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,ETR 8:30PM INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 12:17:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 8:33:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 7:59:33 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:10PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 7:39:33 Power Generator failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 5:18:33 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 19:28 2:41:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 2:20:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10H50 PM INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 2:11:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 20:46 1:23:33 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 0:57:33 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 0:57:33 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 0:24:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/2020 21:47 0:22:33 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 22:28:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 04:28:45 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 3 7 5 11 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 2 2 0 0 11 ZTE 5 5 2 0 9 Huawei 2 2 2 0 6 Network 9 9 4 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 6 0 2 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 349:32:28 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 200:46:28 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 63:28:28 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 34:27:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/2020 16:33 31:54:28 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/12/2020 5:55 PM ,ETR 8:30PM INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 14:35:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 14:27:28 Transmission Transmission (Indeterminate) Team is working on site. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 10:51:28 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/2020 14:10 10:17:28 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/13/2020 2:15 PM , ETR 8:10PM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 9:57:28 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 7:36:28 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 19:28 4:59:28 Power Power Failure (Indeterminate) Team is on site INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 4:38:28 Power Generator failure (Indeterminate) Team is waiting access. INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 4:29:28 Power Power Failure (Indeterminate) Security confirm that the area is not safe INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 20:46 3:41:28 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 3:15:28 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 7:30 AM. INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 3:15:28 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 2:42:28 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/2020 21:47 2:40:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 12H30 AM INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 2:31:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 2:15:28 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/2020 22:22 2:05:28 Power Generator failure (Indeterminate) Talkpool team refuse to the site due to unsafe area ETA 7H30 AM INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G B Talkpool 4/13/2020 23:34 0:53:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362237 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/13/2020 23:36 0:51:28 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362234 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 4/13/2020 23:42 0:45:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362236 HDO595 FURCY Ouest Huawei 2G+3G D Talkpool 4/13/2020 23:47 0:40:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From poteau.kenley at tpmanagementsa.com Mon Apr 13 22:33:46 2020 From: poteau.kenley at tpmanagementsa.com (poteau.kenley at tpmanagementsa.com) Date: Tue, 14 Apr 2020 00:33:46 -0400 Subject: [Rantt] HDO284 and HDO368 Access requested Message-ID: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com> Hello Dorcely, As discussed with Bernard Yacourd and Nikhil, please check the situation of the area at HDO284 and HDO368.Please confirm if both area are safe at this time . Waiting for your reply to dispatch teams. Thanks! Regards, IMC TEAM Kenley POTEAU -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 22:33:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 04:33:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3184:12:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 441:32:12 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 408:52:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 324:59:12 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 314:21:12 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 300:32:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 259:20:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 212:50:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 183:12:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 151:32:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 150:52:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 122:32:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 104:32:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 48:23:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 39:57:12 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 18:30:12 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 17:02:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 12:32:12 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 8:42:12 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 7:32:12 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G D Talkpool 4/13/2020 23:15 1:17:12 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 22:47:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 04:47:24 +0000 Subject: [Rantt] [EXTERNAL] HDO284 and HDO368 Access requested In-Reply-To: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com> References: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com> Message-ID: Hello Nikhil, Please see the update below. HDO284-according sites inspector, no problem for this site. HDO368---- Inspector is available to go the site with team but your team refuse to go the site. NOC Team From: poteau.kenley at tpmanagementsa.com Sent: Tuesday, April 14, 2020 12:34 AM To: Jean Rosebert Dorcely ; HAI_Tech_Noc ; Haiti Noc Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com; poteau.kenley at tpmanagementsa.com; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com; Hai_NOC_ACCESS at digicelgroup.com; 'Gerry' ; 'Bernard Yacoub' ; poteau.kenley at tpmanagementsa.com Subject: [EXTERNAL] HDO284 and HDO368 Access requested Hello Dorcely, As discussed with Bernard Yacourd and Nikhil, please check the situation of the area at HDO284 and HDO368.Please confirm if both area are safe at this time . Waiting for your reply to dispatch teams. Thanks! Regards, IMC TEAM Kenley POTEAU [Image removed by sender.] Virus-free. www.avast.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 350 bytes Desc: image001.jpg URL: From roberto at reconnaissancegroup.com Mon Apr 13 22:57:59 2020 From: roberto at reconnaissancegroup.com (Roberto Santana Joseph) Date: Tue, 14 Apr 2020 04:57:59 +0000 Subject: [Rantt] [EXTERNAL] HDO284 and HDO368 Access requested In-Reply-To: References: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com>, Message-ID: Im avalaible to provide the access ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, ________________________________ From: Jean Rosebert Dorcely on behalf of Haiti Noc Sent: Tuesday, April 14, 2020 12:47:24 AM To: poteau.kenley at tpmanagementsa.com ; HAI_Tech_Noc ; Haiti Noc ; Sites ; Roberto Santana Joseph Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com ; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; 'Astrid Argana' ; journal.ht at talkpool.com ; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com ; Hai_NOC_ACCESS at digicelgroup.com ; 'Gerry' ; 'Bernard Yacoub' Subject: RE: [EXTERNAL] HDO284 and HDO368 Access requested Hello Nikhil, Please see the update below. HDO284?according sites inspector, no problem for this site. HDO368---- Inspector is available to go the site with team but your team refuse to go the site. NOC Team From: poteau.kenley at tpmanagementsa.com Sent: Tuesday, April 14, 2020 12:34 AM To: Jean Rosebert Dorcely ; HAI_Tech_Noc ; Haiti Noc Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com; poteau.kenley at tpmanagementsa.com; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com; Hai_NOC_ACCESS at digicelgroup.com; 'Gerry' ; 'Bernard Yacoub' ; poteau.kenley at tpmanagementsa.com Subject: [EXTERNAL] HDO284 and HDO368 Access requested Hello Dorcely, As discussed with Bernard Yacourd and Nikhil, please check the situation of the area at HDO284 and HDO368.Please confirm if both area are safe at this time . Waiting for your reply to dispatch teams. Thanks! Regards, IMC TEAM Kenley POTEAU [Image removed by sender.] Virus-free. www.avast.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 350 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 13 23:30:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 05:30:37 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 3 7 3 13 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 3 2 0 0 13 ZTE 3 3 2 0 7 Huawei 4 4 4 0 6 Network 10 9 6 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 5 0 2 2 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 350:33:03 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 201:47:03 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 64:29:03 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 35:28:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 15:36:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 15:28:03 Transmission Transmission (Indeterminate) Team is still working on site. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 11:52:03 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 10:58:03 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 8:37:03 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 19:28 6:00:03 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 12:14 AM. ETR to be provided. INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 5:39:03 Power Generator failure (Indeterminate) Team is waiting access. INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 5:30:03 Power Power Failure (Indeterminate) The area is not safe at this moment. Team will check this morning. ETA: 07:20h INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 20:46 4:42:03 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 4:16:03 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 7:30 AM. INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 4:16:03 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 3:43:03 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/2020 21:47 3:41:03 Power Generator failure (Indeterminate) Team is waiting access. INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 3:32:03 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 3:16:03 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/2020 22:22 3:06:03 Power Generator failure (Indeterminate) Talkpool team refuse to the site due to unsafe area ETA 7H30 AM INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 2:20:03 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 4/13/2020 23:34 1:54:03 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362236 HDO595 FURCY Ouest Huawei 2G+3G D Talkpool 4/13/2020 23:40 1:48:03 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 2H20 PM INC362236 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 4/13/2020 23:41 1:47:03 Dependent Affected by the power issue at the main site Affected by HDO595 INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/2020 0:16 1:12:03 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM. INC362243 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 0:22 1:06:03 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From poteau.kenley at tpmanagementsa.com Tue Apr 14 00:16:57 2020 From: poteau.kenley at tpmanagementsa.com (poteau.kenley at tpmanagementsa.com) Date: Tue, 14 Apr 2020 02:16:57 -0400 Subject: [Rantt] [EXTERNAL] HDO284 and HDO368 Access requested In-Reply-To: References: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com>, Message-ID: <212201d61224$507ed3e0$f17c7ba0$@tpmanagementsa.com> HDO284 Team is on way ETA 1h HDO368 The team who has the key is at Leogane now but doesn?t have permit to take the street at this time.. Site will be attended early morning From: Roberto Santana Joseph Sent: Tuesday, April 14, 2020 12:58 AM To: poteau.kenley at tpmanagementsa.com; HAI_Tech_Noc ; Haiti Noc ; Sites Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com; hai_noc_access at digicelgroup.com; 'Gerry' ; 'Bernard Yacoub' Subject: Re: [EXTERNAL] HDO284 and HDO368 Access requested Im avalaible to provide the access ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, _____ From: Jean Rosebert Dorcely > on behalf of Haiti Noc > Sent: Tuesday, April 14, 2020 12:47:24 AM To: poteau.kenley at tpmanagementsa.com >; HAI_Tech_Noc >; Haiti Noc >; Sites >; Roberto Santana Joseph > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M &M at digicelgroup.com>; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc >; fibertt at tpmanagementsa.com >; fon at tpmanagementsa.com >; hpu.maintenance at tpmanagementsa.com >; hpu_alarms at tpmanagementsa.com >; msc at tpmanagementsa.com >; powertt at tpmanagementsa.com >; ran at tpmanagementsa.com >; rantt at tpmanagementsa.com >; tp.fo at tpmanagementsa.com >; tp.imc.haiti at tpmanagementsa.com >; tp.ran at tpmanagementsa.com >; tp_tech at tpmanagementsa.com >; 'Jithin J Singh' >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com >; astrid.argana at tpmanagementsa.com >; 'Astrid Argana' >; journal.ht at talkpool.com >; Muhammad Irshad >; 'Bernard Yacoub' >; Mackenzy.Boursiquot at tpmanagementsa.com >; Hai_NOC_ACCESS at digicelgroup.com >; 'Gerry' >; 'Bernard Yacoub' > Subject: RE: [EXTERNAL] HDO284 and HDO368 Access requested Hello Nikhil, Please see the update below. HDO284?according sites inspector, no problem for this site. HDO368---- Inspector is available to go the site with team but your team refuse to go the site. NOC Team From: poteau.kenley at tpmanagementsa.com > Sent: Tuesday, April 14, 2020 12:34 AM To: Jean Rosebert Dorcely >; HAI_Tech_Noc >; Haiti Noc > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M &M at digicelgroup.com>; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc >; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com ; 'Jithin J Singh' >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; 'Astrid Argana' >; journal.ht at talkpool.com ; poteau.kenley at tpmanagementsa.com ; Muhammad Irshad >; 'Bernard Yacoub' >; Mackenzy.Boursiquot at tpmanagementsa.com ; Hai_NOC_ACCESS at digicelgroup.com ; 'Gerry' >; 'Bernard Yacoub' >; poteau.kenley at tpmanagementsa.com Subject: [EXTERNAL] HDO284 and HDO368 Access requested Hello Dorcely, As discussed with Bernard Yacourd and Nikhil, please check the situation of the area at HDO284 and HDO368.Please confirm if both area are safe at this time . Waiting for your reply to dispatch teams. Thanks! Regards, IMC TEAM Kenley POTEAU Virus-free. www.avast.com _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 350 bytes Desc: not available URL: From roberto at reconnaissancegroup.com Tue Apr 14 00:18:58 2020 From: roberto at reconnaissancegroup.com (Roberto Santana Joseph) Date: Tue, 14 Apr 2020 06:18:58 +0000 Subject: [Rantt] [EXTERNAL] HDO284 and HDO368 Access requested In-Reply-To: <212201d61224$507ed3e0$f17c7ba0$@tpmanagementsa.com> References: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com>, , <212201d61224$507ed3e0$f17c7ba0$@tpmanagementsa.com> Message-ID: I'm on the way to go to the site . Access will be done in 20mn ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, ________________________________ From: poteau.kenley at tpmanagementsa.com Sent: Tuesday, April 14, 2020 1:16:57 AM To: Roberto Santana Joseph ; 'HAI_Tech_Noc' ; 'Haiti Noc' ; Sites Cc: 'Eng Teck Ng' ; 'Luigi Roy' ; 'Hai_Tech_O&M' ; 'Frantz Jean-Baptiste' ; 'Jean Yvelt Marseille' ; 'Geoffrey Collins' ; 'HAI_Tech_Noc' ; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com ; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; 'Astrid Argana' ; journal.ht at talkpool.com ; poteau.kenley at tpmanagementsa.com ; 'Muhammad Irshad' ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com ; hai_noc_access at digicelgroup.com ; 'Gerry' ; 'Bernard Yacoub' Subject: RE: [EXTERNAL] HDO284 and HDO368 Access requested HDO284 Team is on way ETA 1h HDO368 The team who has the key is at Leogane now but doesn?t have permit to take the street at this time.. Site will be attended early morning From: Roberto Santana Joseph Sent: Tuesday, April 14, 2020 12:58 AM To: poteau.kenley at tpmanagementsa.com; HAI_Tech_Noc ; Haiti Noc ; Sites Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com; hai_noc_access at digicelgroup.com; 'Gerry' ; 'Bernard Yacoub' Subject: Re: [EXTERNAL] HDO284 and HDO368 Access requested Im avalaible to provide the access ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, ________________________________ From: Jean Rosebert Dorcely > on behalf of Haiti Noc > Sent: Tuesday, April 14, 2020 12:47:24 AM To: poteau.kenley at tpmanagementsa.com >; HAI_Tech_Noc >; Haiti Noc >; Sites >; Roberto Santana Joseph > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M >; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc >; fibertt at tpmanagementsa.com >; fon at tpmanagementsa.com >; hpu.maintenance at tpmanagementsa.com >; hpu_alarms at tpmanagementsa.com >; msc at tpmanagementsa.com >; powertt at tpmanagementsa.com >; ran at tpmanagementsa.com >; rantt at tpmanagementsa.com >; tp.fo at tpmanagementsa.com >; tp.imc.haiti at tpmanagementsa.com >; tp.ran at tpmanagementsa.com >; tp_tech at tpmanagementsa.com >; 'Jithin J Singh' >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com >; astrid.argana at tpmanagementsa.com >; 'Astrid Argana' >; journal.ht at talkpool.com >; Muhammad Irshad >; 'Bernard Yacoub' >; Mackenzy.Boursiquot at tpmanagementsa.com >; Hai_NOC_ACCESS at digicelgroup.com >; 'Gerry' >; 'Bernard Yacoub' > Subject: RE: [EXTERNAL] HDO284 and HDO368 Access requested Hello Nikhil, Please see the update below. HDO284?according sites inspector, no problem for this site. HDO368---- Inspector is available to go the site with team but your team refuse to go the site. NOC Team From: poteau.kenley at tpmanagementsa.com > Sent: Tuesday, April 14, 2020 12:34 AM To: Jean Rosebert Dorcely >; HAI_Tech_Noc >; Haiti Noc > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M >; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' >; journal.ht at talkpool.com; poteau.kenley at tpmanagementsa.com; Muhammad Irshad >; 'Bernard Yacoub' >; Mackenzy.Boursiquot at tpmanagementsa.com; Hai_NOC_ACCESS at digicelgroup.com; 'Gerry' >; 'Bernard Yacoub' >; poteau.kenley at tpmanagementsa.com Subject: [EXTERNAL] HDO284 and HDO368 Access requested Hello Dorcely, As discussed with Bernard Yacourd and Nikhil, please check the situation of the area at HDO284 and HDO368.Please confirm if both area are safe at this time . Waiting for your reply to dispatch teams. Thanks! Regards, IMC TEAM Kenley POTEAU [Image removed by sender.] Virus-free. www.avast.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 350 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 01:30:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 07:30:25 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 3 7 3 12 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 3 2 0 0 15 ZTE 3 3 2 0 5 Huawei 4 4 4 0 5 Network 10 9 6 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 5 0 2 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 352:33:28 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 203:47:28 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 66:29:28 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 37:28:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 17:36:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 17:28:28 Transmission Transmission (Indeterminate) Team is still working on site. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 13:52:28 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 12:58:28 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 10:37:28 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 19:28 8:00:28 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 12:14 AM. ETR to be provided. INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 7:39:28 Power Generator failure (Indeterminate) Team is waiting access. INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 7:30:28 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA: 07:20h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 6:16:28 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 7:30 AM. INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 6:16:28 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 5:43:28 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 5:32:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 5:16:28 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/2020 22:22 5:06:28 Power Generator failure (Indeterminate) Talkpool team refuse to the site due to unsafe area ETA 7H30 AM INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 4:20:28 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 4/13/2020 23:34 3:54:28 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/2020 0:16 3:12:28 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM. INC362243 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 0:22 3:06:28 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. The follow-up will be done on 4/14/2020. ETA will be provided. INC362246 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/14/2020 1:28 2:00:28 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 8:00 AM. INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 0:42:28 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC362252 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 2:56 0:32:28 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 01:32:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 07:32:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3187:08:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 444:28:28 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 411:48:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 327:55:28 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 317:17:28 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 303:28:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 262:16:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 215:46:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 186:08:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 154:28:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 153:48:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 125:28:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 107:28:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 51:19:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 42:53:28 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 21:26:28 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 19:58:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 15:28:28 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 11:38:28 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 10:28:28 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G D Talkpool 4/13/2020 23:15 4:13:28 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From almeda.carl-henry at tpmanagementsa.com Tue Apr 14 01:44:27 2020 From: almeda.carl-henry at tpmanagementsa.com (almeda.carl-henry at tpmanagementsa.com) Date: Tue, 14 Apr 2020 03:44:27 -0400 Subject: [Rantt] HDO595 Sabotaged / Site has been restored Message-ID: <8b3101d61230$981520e0$c83f62a0$@tpmanagementsa.com> Hello Noc Team, Be informed that HDO595 has been sabotaged, and site has been restored. Thanks! Regards, IMC TEAM Kenley POTEAU -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: WhatsApp Image 2020-04-14 at 02.05.37.jpeg Type: image/jpeg Size: 37351 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: WhatsApp Image 2020-04-14 at 03.20.24 (1).jpeg Type: image/jpeg Size: 31468 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: WhatsApp Image 2020-04-14 at 03.20.24 (2) - Copy.jpeg Type: image/jpeg Size: 23730 bytes Desc: not available URL: From roberto at reconnaissancegroup.com Tue Apr 14 02:05:28 2020 From: roberto at reconnaissancegroup.com (Roberto Santana Joseph) Date: Tue, 14 Apr 2020 08:05:28 +0000 Subject: [Rantt] [EXTERNAL] HDO284 and HDO368 Access requested In-Reply-To: References: <191501d61215$ea501ba0$bef052e0$@tpmanagementsa.com>, , <212201d61224$507ed3e0$f17c7ba0$@tpmanagementsa.com>, Message-ID: HDO284 access done ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, ________________________________ From: Roberto Santana Joseph Sent: Tuesday, April 14, 2020 2:18:58 AM To: 'HAI_Tech_Noc' ; 'Haiti Noc' ; Sites ; poteau.kenley at tpmanagementsa.com Cc: 'Eng Teck Ng' ; 'Luigi Roy' ; 'Hai_Tech_O&M' ; 'Frantz Jean-Baptiste' ; 'Jean Yvelt Marseille' ; 'Geoffrey Collins' ; 'HAI_Tech_Noc' ; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com ; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; 'Astrid Argana' ; journal.ht at talkpool.com ; poteau.kenley at tpmanagementsa.com ; 'Muhammad Irshad' ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com ; hai_noc_access at digicelgroup.com ; 'Gerry' ; 'Bernard Yacoub' Subject: Re: [EXTERNAL] HDO284 and HDO368 Access requested I'm on the way to go to the site . Access will be done in 20mn ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, ________________________________ From: poteau.kenley at tpmanagementsa.com Sent: Tuesday, April 14, 2020 1:16:57 AM To: Roberto Santana Joseph ; 'HAI_Tech_Noc' ; 'Haiti Noc' ; Sites Cc: 'Eng Teck Ng' ; 'Luigi Roy' ; 'Hai_Tech_O&M' ; 'Frantz Jean-Baptiste' ; 'Jean Yvelt Marseille' ; 'Geoffrey Collins' ; 'HAI_Tech_Noc' ; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com ; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; 'Astrid Argana' ; journal.ht at talkpool.com ; poteau.kenley at tpmanagementsa.com ; 'Muhammad Irshad' ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com ; hai_noc_access at digicelgroup.com ; 'Gerry' ; 'Bernard Yacoub' Subject: RE: [EXTERNAL] HDO284 and HDO368 Access requested HDO284 Team is on way ETA 1h HDO368 The team who has the key is at Leogane now but doesn?t have permit to take the street at this time.. Site will be attended early morning From: Roberto Santana Joseph Sent: Tuesday, April 14, 2020 12:58 AM To: poteau.kenley at tpmanagementsa.com; HAI_Tech_Noc ; Haiti Noc ; Sites Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com; Muhammad Irshad ; 'Bernard Yacoub' ; Mackenzy.Boursiquot at tpmanagementsa.com; hai_noc_access at digicelgroup.com; 'Gerry' ; 'Bernard Yacoub' Subject: Re: [EXTERNAL] HDO284 and HDO368 Access requested Im avalaible to provide the access ? Roberto J. Santhana JOSEPH / Sites Inspector www.reconnaissancegroup.com / roberto at reconnaissancegroup.com Ht:+509 3195-4725 Dublin / New York / Port-au-prince Best Regards, ________________________________ From: Jean Rosebert Dorcely > on behalf of Haiti Noc > Sent: Tuesday, April 14, 2020 12:47:24 AM To: poteau.kenley at tpmanagementsa.com >; HAI_Tech_Noc >; Haiti Noc >; Sites >; Roberto Santana Joseph > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M >; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc >; fibertt at tpmanagementsa.com >; fon at tpmanagementsa.com >; hpu.maintenance at tpmanagementsa.com >; hpu_alarms at tpmanagementsa.com >; msc at tpmanagementsa.com >; powertt at tpmanagementsa.com >; ran at tpmanagementsa.com >; rantt at tpmanagementsa.com >; tp.fo at tpmanagementsa.com >; tp.imc.haiti at tpmanagementsa.com >; tp.ran at tpmanagementsa.com >; tp_tech at tpmanagementsa.com >; 'Jithin J Singh' >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com >; astrid.argana at tpmanagementsa.com >; 'Astrid Argana' >; journal.ht at talkpool.com >; Muhammad Irshad >; 'Bernard Yacoub' >; Mackenzy.Boursiquot at tpmanagementsa.com >; Hai_NOC_ACCESS at digicelgroup.com >; 'Gerry' >; 'Bernard Yacoub' > Subject: RE: [EXTERNAL] HDO284 and HDO368 Access requested Hello Nikhil, Please see the update below. HDO284?according sites inspector, no problem for this site. HDO368---- Inspector is available to go the site with team but your team refuse to go the site. NOC Team From: poteau.kenley at tpmanagementsa.com > Sent: Tuesday, April 14, 2020 12:34 AM To: Jean Rosebert Dorcely >; HAI_Tech_Noc >; Haiti Noc > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M >; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; 'Astrid Argana' >; journal.ht at talkpool.com; poteau.kenley at tpmanagementsa.com; Muhammad Irshad >; 'Bernard Yacoub' >; Mackenzy.Boursiquot at tpmanagementsa.com; Hai_NOC_ACCESS at digicelgroup.com; 'Gerry' >; 'Bernard Yacoub' >; poteau.kenley at tpmanagementsa.com Subject: [EXTERNAL] HDO284 and HDO368 Access requested Hello Dorcely, As discussed with Bernard Yacourd and Nikhil, please check the situation of the area at HDO284 and HDO368.Please confirm if both area are safe at this time . Waiting for your reply to dispatch teams. Thanks! Regards, IMC TEAM Kenley POTEAU [Image removed by sender.] Virus-free. www.avast.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 350 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 02:07:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 08:07:11 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 3 7 3 12 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 3 2 0 0 15 ZTE 3 3 2 0 5 Huawei 4 4 4 0 5 Network 10 9 6 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 5 0 2 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 353:10:50 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 204:24:50 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 67:06:50 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 38:05:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 18:13:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 18:05:50 Transmission Transmission (Indeterminate) Team is still working on site. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 14:29:50 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 13:35:50 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 11:14:50 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 19:28 8:37:50 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 12:14 AM. ETR to be provided. INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 8:16:50 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 8:07:50 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA: 07:20h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 6:53:50 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 7:30 AM. INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 6:53:50 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 6:20:50 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 6:09:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 5:53:50 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/2020 22:22 5:43:50 Power Generator failure (Indeterminate) Talkpool team refuse to the site due to unsafe area ETA 7H30 AM INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 4:57:50 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 4/13/2020 23:34 4:31:50 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/2020 0:16 3:49:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM. INC362243 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 0:22 3:43:50 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. The follow-up will be done on 4/14/2020. ETA will be provided. INC362246 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/14/2020 1:28 2:37:50 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 8:00 AM. INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 1:19:50 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA: 08:00h INC362252 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 2:56 1:09:50 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. The follow-up will be done on 4/14/2020. ETA will be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 04:34:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 10:34:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3190:13:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 447:33:36 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 414:53:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 331:00:36 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 320:22:36 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 306:33:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 265:21:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 218:51:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 189:13:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 157:33:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 156:53:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 128:33:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 110:33:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 54:24:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 45:58:36 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 24:31:36 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 23:03:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 18:33:36 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 14:43:36 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 13:33:36 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G D Talkpool 4/13/2020 23:15 7:18:36 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC362191 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 4/14/2020 5:42 0:51:36 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 8H50AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 05:16:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 11:16:17 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 14th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 14th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 356:15:46 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 207:29:46 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 70:11:46 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 41:10:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/2020 9:52 21:18:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/13/2020 at 2:36 PM. ETR to be provided. INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 21:10:46 Transmission Transmission (Indeterminate) Talkpool is not able to provide the update. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 17:34:46 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 16:40:46 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 14:19:46 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 19:28 11:42:46 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 12:14 AM. ETR to be provided. INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/2020 19:49 11:21:46 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 11:12:46 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA: 07:20h INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 9:58:46 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 7:30 AM. INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 9:58:46 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 9:25:46 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 9:14:46 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 8:58:46 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/2020 22:22 8:48:46 Power Generator failure (Indeterminate) Talkpool team refuse to the site due to unsafe area ETA 7H30 AM INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 8:02:46 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 4/13/2020 23:34 7:36:46 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/2020 0:16 6:54:46 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC362246 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/14/2020 1:28 5:42:46 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/14/2020 at 8:00 AM. INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 4:24:46 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA: 08:00h INC362184 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 4:04 3:06:46 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 2:02:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:20h INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 1:31:46 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362264 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/14/2020 5:40 1:30:46 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362264 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/14/2020 5:40 1:30:46 Dependent Affected by the power issue at the main site Affected by HDC170 INC362264 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/14/2020 5:40 1:30:46 Dependent Affected by the power issue at the main site Affected by HDC170 INC362266 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 5:44 1:26:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362196 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 5:47 1:23:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7H20AM INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 5:48 1:22:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362200 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 5:49 1:21:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7H30AM INC362200 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/2020 5:49 1:21:46 Dependent Affected by the power issue at the main site Affected by HDS222 INC362200 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/2020 5:49 1:21:46 Dependent Affected by the power issue at the main site Affected by HDS222 INC362303 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 4/14/2020 6:24 0:46:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362273 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/14/2020 6:36 0:34:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362257 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/14/2020 6:45 0:25:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3190:50:46 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 448:10:46 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 415:30:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 331:37:46 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 320:59:46 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 307:10:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 265:58:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 219:28:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 189:50:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 158:10:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 157:30:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 129:10:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 111:10:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 55:01:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 46:35:46 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 25:08:46 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 23:40:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 19:10:46 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 15:20:46 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 14:10:46 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G D Talkpool 4/13/2020 23:15 7:55:46 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC362191 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 4/14/2020 5:42 1:28:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 8H50AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362044 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/13/20 15:21 4/13/20 20:13 4:52:00 4:00:00 Not Compliant Power Generator failure (High temperature) High engine coolant Need to be justified 1 gal. of coolant, 1 gal. of oil added and genset restarted. INC362058 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 4/13/20 15:21 4/13/20 19:30 4:09:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW found frozen and radio blocked Need to be justified DUW was reset and radio unblocked from BSC INC362224 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/13/20 22:00 4/13/20 22:50 0:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back on air without intervention INC362237 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/13/20 23:36 4/14/20 0:43 1:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC362174 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/14/20 0:40 4/14/20 2:50 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC362243 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D O&M_Fuel 4/14/20 0:22 4/14/20 5:40 5:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added in portable genset. INC362252 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D O&M_Fuel 4/14/20 2:56 4/14/20 5:46 2:50:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added in portable genset. INC362174 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/14/20 4:04 4/14/20 6:25 2:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC361905 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/20 13:04 4/13/20 19:07 6:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC362166 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/13/20 22:45 4/14/20 1:40 2:55:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with external battery INC362230 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/20 22:59 4/14/20 0:12 1:13:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with external battery INC362230 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/13/20 22:59 4/14/20 0:12 1:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO511. Cascaded Back on air with the main site INC362146 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/20 20:46 4/14/20 3:29 6:43:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) Loose controller cable Need to be justified Tightening controller cable INC361962 HAIDS131 LES CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/13/20 14:11 4/13/20 22:29 8:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC362011 HDS018 WOSS_LA_SALINE Sud Ericsson 3G A Talkpool 4/13/20 14:16 4/13/20 22:10 7:54:00 4:00:00 Not Compliant Transmission RBS Fault (DUW failure) DUW faulty Need to be justified DUW has been reset INC361575 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 4/12/20 16:33 4/14/20 0:14 31:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC361771 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 4/13/20 14:10 4/14/20 22:58 32:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC362161 HAIDS120 VILLAGE_GUILLITE Sud ZTE 2G+3G+LTE A Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Main tank empty OK rescue of 10 gallons of fuel done. INC362161 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS133 BERGEAU_COW Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS123 RTE DE TORBECK Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS108 DUCIS Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS107 LA_FRESILIERE Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362161 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 4/13/20 22:03 4/14/20 0:14 2:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS120 OK Back up with the main site INC362236 HDO595 FURCY Ouest Huawei 2G+3G D Talkpool 4/13/20 23:40 4/14/20 2:42 3:02:00 4:00:00 Compliant Power Power (Sabotage) Sabotage Sabotage Genset has been restarted INC362236 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 4/13/20 23:41 4/14/20 2:42 3:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO595 OK Back up with the main site INC362247 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/14/20 0:54 4/14/20 2:10 1:16:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC362247 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/14/20 0:54 4/14/20 2:10 1:16:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005. Cascaded Back in the aire with the main site INC362247 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/14/20 0:54 4/14/20 2:10 1:16:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005. Cascaded Back in the aire with the main site INC362247 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/14/20 0:54 4/14/20 2:10 1:16:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005. Cascaded Back in the aire with the main site INC362247 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/14/20 0:54 4/14/20 2:10 1:16:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005. Cascaded Back in the aire with the main site INC362247 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/14/20 0:54 4/14/20 2:10 1:16:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005. Cascaded Back in the aire with the main site INC362151 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/13/20 21:47 4/14/20 1:59 4:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Reset alarm, make checkup, restart genset Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC361970 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/13/20 14:00 4/13/20 19:10 5:10:00 4:00:00 Not Compliant RBS RBS Fault (RRUS failure) RRUS failure Need to be justified Power reset on RRUS INC362063 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/13/20 14:00 4/13/20 21:03 7:03:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG found off Need to be justified Power reset applied on DUG INC362078 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Digicel 4/13/20 13:10 4/13/20 22:05 8:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC362078 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Digicel 4/13/20 13:10 4/13/20 22:05 8:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate) Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 06:32:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 12:32:41 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM. Sites off air by Class Class A B C D Total Total 4 9 7 15 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 0 0 19 ZTE 9 8 3 0 9 Huawei 7 4 4 0 7 Network 35 14 7 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 3 5 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 357:09:03 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 208:24:43 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 71:14:13 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 42:05:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. Team cannot reach site due unsafe area. ETR to be provided. INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 22:13:13 Transmission Transmission (Indeterminate) Team is working on the site INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 18:29:43 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR to be provided. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 17:35:43 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 15:14:43 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 19:28 12:37:43 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 12:14 AM. ETR to be provided. INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/2020 19:58 12:07:43 Power Power Failure (Indeterminate) Team is on the way to reach the site, ETA 8:15AM. INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 11:01:13 Power Generator failure (Indeterminate) Team is working on the site INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 11:01:13 Dependent Affected by the power issue at the main site Affected by HDC266 INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/2020 21:45 10:19:03 Power Generator failure (Indeterminate) Access granted , Team working on site INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 10:17:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 9:52:03 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/2020 22:22 9:42:03 Power Generator failure (Indeterminate) Team working on site INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 9:05:13 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B O&M FUEL 4/13/2020 23:34 8:30:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/14/2020, 7:56AM. ETR to be provide by them INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/2020 0:16 7:57:13 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC362246 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/14/2020 1:28 6:45:13 Power Generator failure (Indeterminate) ETA 8:00 AM expired. Update is expected from talkpool. INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 5:19:43 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA: 08:00h INC362184 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 4:04 4:09:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 2:57:43 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362266 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 5:44 2:29:13 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 5:48 2:25:13 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8:18 AM INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 2:25:03 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362196 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 5:47 2:17:03 Power Generator failure (Indeterminate) Team on site waiting for access INC362200 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 5:49 2:15:03 Power Generator failure (Indeterminate) Backup genset is out of fuel , ETR 8:40AM INC362200 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/2020 5:49 2:15:03 Dependent Affected by the power issue at the main site Affected by HDS222 INC362200 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/2020 5:49 2:15:03 Dependent Affected by the power issue at the main site Affected by HDS222 INC362273 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/14/2020 6:36 1:37:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362257 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/14/2020 6:45 1:28:13 Power Generator failure (Indeterminate) Team is working on the site INC362303 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/14/2020 6:52 1:21:13 Dependent Affected by the power issue at the main site Affected by HAIDO318 INC362303 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/14/2020 6:52 1:21:13 Dependent Affected by the power issue at the main site Affected by HAIDO318 INC362311 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/14/2020 7:12 1:01:13 Transmission Transmission (Indeterminate) TX team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 07:29:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 13:29:25 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM. Sites off air by Class Class A B C D Total Total 4 10 8 11 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 0 0 16 ZTE 7 7 2 0 7 Huawei 10 4 4 0 10 Network 33 13 6 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 2 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 358:13:34 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 209:28:38 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 72:18:21 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 11:00 AM INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/2020 14:00 43:09:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since(April 12th 2020) at 3:52 pm. ETR: 9h45 AM INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 23:17:21 Transmission Transmission (Indeterminate) Team is working on the site INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/13/2020 13:36 19:33:38 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 2:45PM. ETR: 11h AM INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/13/2020 14:30 18:39:38 Power Power Failure (Indeterminate) According to TP team, there is gun shooting in the area, team cannot reach the site. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 16:18:38 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. ETR to be provided. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 19:28 13:41:38 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 12:14 AM. ETR: 10 h AM INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/13/2020 21:12 12:05:21 Power Generator failure (Indeterminate) Team is working on the site INC362218 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 12:05:21 Dependent Affected by the power issue at the main site Affected by HDC266 INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/2020 21:56 11:21:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/2020 22:12 10:56:34 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 10:09:21 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B O&M FUEL 4/13/2020 23:34 9:34:34 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/14/2020, 7:56AM. ETR to be provide by them INC362246 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/14/2020 1:28 7:49:21 Power Generator failure (Indeterminate) Team is working on the site INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 6:23:38 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA 8:OO AM expired.. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 4:01:38 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362266 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 5:44 3:33:21 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 3:29:34 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362196 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 5:47 3:21:34 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/14/2020, 8:56AM. ETA: 10 h AM INC362200 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 5:49 3:19:34 Power Generator failure (Indeterminate) Backup genset is out of fuel , Team on site waiting for access to add fuel on the backup genset INC362200 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/2020 5:49 3:19:34 Dependent Affected by the power issue at the main site Affected by HDS222 INC362200 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/2020 5:49 3:19:34 Dependent Affected by the power issue at the main site Affected by HDS222 INC362273 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/14/2020 6:36 2:41:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362257 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/14/2020 6:45 2:32:21 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC362303 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/14/2020 6:52 2:25:21 Dependent Affected by the power issue at the main site Affected by HAIDO318 INC362303 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/14/2020 6:52 2:25:21 Dependent Affected by the power issue at the main site Affected by HAIDO318 INC362311 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/14/2020 7:12 2:05:21 Power Generator failure (Indeterminate) After TX intervention, Power team is requested. ETA 10:25 AM INC362292 HAIDO575 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/14/2020 8:00 1:09:38 Power Power Failure (Indeterminate) Team is aware, ETA 9:45AM. INC362287 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G B Talkpool 4/14/2020 8:08 1:09:21 Power Generator failure (Indeterminate) Team is informed. ETA 10:38 AM INC362316 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 8:32 0:45:21 Power Generator failure (Indeterminate) Team is informed. ETA 11:15 AM INC362285 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 4/14/2020 8:45 0:32:21 Power Generator failure (Indeterminate) Team is informed. ETA 9:40 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Bouloute.PierreMoise at digicelgroup.com Tue Apr 14 07:31:45 2020 From: Bouloute.PierreMoise at digicelgroup.com (Bouloute Pierre Moise) Date: Tue, 14 Apr 2020 13:31:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 9:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3193:10:37 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 450:30:37 Power Power Failure (Indeterminate) Due to a generator problem; the site actually works on a hybrid system, which cannot support of all of the site's load. An inverter is expected to be installed on April 19th 2020. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 417:50:37 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare available yet. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 333:57:37 Power Generator Failure (Underspeed) Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 323:19:37 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. No spare part for replacement. INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 309:30:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 268:18:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 221:48:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 192:10:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. No spare part for replacement INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 160:30:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 159:50:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 131:30:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare not yet available. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 113:30:37 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare not yet available INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 57:21:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 48:55:37 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 27:28:37 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 26:00:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 21:30:37 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 17:40:37 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 16:30:37 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 10:15:37 RBS RBS Fault (Indeterminate) Faulty DTRU needed to replaced. Spare part not available. INC362284 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/14/2020 8:11 1:19:37 Power Power Failure (Indeterminate) Team is informed, ETA 10:25 AM INC362317 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 4/14/2020 8:35 0:55:37 RBS RBS Fault (Indeterminate) Team is informed , ETA: 10:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 07:33:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 13:33:16 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 9:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 09:23:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 15:23:08 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 3 9 7 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 2 0 0 21 ZTE 4 4 1 0 4 Huawei 8 3 3 0 8 Network 33 9 4 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 5 0 2 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 360:10:49 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 211:30:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 74:16:40 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 02:00 PM INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 25:15:40 Transmission Transmission (Indeterminate) Tx team is still trying to fix the issue INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/2020 13:36 21:35:14 Power Generator failure (Indeterminate) Site remains down after rescued, team cannot reach site due unsafe area. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 14:30 20:41:14 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/14/2020 at 10:00 AM. ETR to be provided. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 18:20:14 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. Team cannot reach site due unsafe area. ETR cannot be provided. INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 4/13/2020 21:12 14:03:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 10:01 AM. ETR to be provided. INC362218 HDC226 MARIN Artibonite Ericsson 2G D O&M_Fuel 4/13/2020 21:12 14:03:40 Dependent Affected by Fuel issue at the main site Affected by HDC266 INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/2020 23:08 12:07:40 Power Generator Failure (Starter battery failure) Faulty starter battery. Team need approval to left the site running on manual mode INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B O&M FUEL 4/13/2020 23:34 11:31:49 Fuel Generator failure (Fuel issue) Fuel added, Power team is on the way to start the genset. ETA: 11: 50 AM INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 8:25:14 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due unsafe area. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 6:03:14 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362266 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 5:44 5:31:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 5:26:49 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362196 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 5:47 5:18:49 Power Generator failure (Indeterminate) Site remains down after refueling , power Team is on site to restart the genset INC362273 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/14/2020 6:36 4:39:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362257 HAIDO318 SAINT-ART Ouest Ericsson 2G+3G+LTE A O&M_Fuel 4/14/2020 6:45 4:30:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 09:40 AM. ETR to be provided. INC362303 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 4/14/2020 6:52 4:23:40 Dependent Affected by Fuel issue at the main site Affected by HAIDO318 INC362303 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 4/14/2020 6:52 4:23:40 Dependent Affected by Fuel issue at the main site Affected by HAIDO318 INC362292 HAIDO575 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/14/2020 8:00 3:11:14 Power Power Failure (Indeterminate) Team is working on site INC362316 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 8:32 2:43:40 Power Generator failure (Indeterminate) Team is informed. ETA 11:15 AM INC362333 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 9:16 1:59:40 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC362407 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 4/14/2020 9:22 1:53:40 Power Generator failure (Indeterminate) Team is informed. ETA 12:50 PM INC362417 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/14/2020 10:08 1:07:40 Power Generator failure (Indeterminate) Team is informed. ETA 12:50 PM INC362417 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 4/14/2020 10:08 1:07:40 Dependent Affected by the power issue at the main site Affected by HDC262 INC362417 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/14/2020 10:08 1:07:40 Dependent Affected by the power issue at the main site Affected by HDC262 INC362417 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 4/14/2020 10:08 1:07:40 Dependent Affected by the power issue at the main site Affected by HDC262 INC362347 HDO125 PELERIN_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 10:04 1:07:14 Power Power Failure (Indeterminate) Team is aware, ETA 11:30PM. INC362354 HAIDO449 MINISTERE DE L'AGRICUTURE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 1:06:14 Power Power Failure (Indeterminate) Team is aware, ETA 12:00PM. INC362423 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/14/2020 10:21 0:44:49 Power Generator failure (Indeterminate) Team on site waiting for access INC362350 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 10:48 0:17:49 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC362350 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 4/14/2020 10:48 0:17:49 Dependent Affected by the power issue at the main site Attached to HDS303 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 10:36:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 16:36:56 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 11:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 11:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 12:33:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 18:33:46 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 3 5 5 5 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 0 0 11 ZTE 1 1 0 0 1 Huawei 6 3 3 0 6 Network 18 5 3 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 3 0 2 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 363:10:56 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 214:16:34 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 77:08:26 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 08:00 PM INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 28:07:26 Transmission Transmission (Indeterminate) TX team is still trying to fix the issue INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/2020 16:51 21:06:34 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/13/2020 at 7:58 PM. Team cannot reach site due unsafe area. ETR cannot be provided. INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 4/13/2020 21:12 16:55:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 10:01 AM. ETR to be provided. INC362218 HDC226 MARIN Artibonite Ericsson 2G D O&M_Fuel 4/13/2020 21:12 16:55:26 Dependent Affected by Fuel issue at the main site Affected by HDC266 INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 11:11:34 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due unsafe area. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 8:49:34 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 8:26:56 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362273 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/14/2020 6:36 7:31:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362285 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 4/14/2020 8:45 5:22:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 01:03 PM. ETR to be provided. INC362407 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 4/14/2020 9:22 4:45:26 Power Generator failure (Indeterminate) Team is waiting for access INC362354 HAIDO449 MINISTERE DE L'AGRICULTURE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 3:52:34 Power Power Failure (Indeterminate) Team is working on site. INC362350 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 10:48 3:17:56 Power Generator failure (Indeterminate) ETA expired , new ETA 2:30PM INC362350 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 4/14/2020 10:48 3:17:56 Dependent Affected by the power issue at the main site Attached to HDS303 INC362317 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 4/14/2020 11:20 2:45:56 Power Generator failure (Radiator failure) Radiator faulty , follow up is ongoing for replacement INC362369 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 4/14/2020 11:47 2:20:26 Power Generator failure (Indeterminate) Team is informed. ETA 2:15 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC361032 HAIDO344 LASSERE Ouest Ericsson 2G D O&M 5-Sep-19 High Fuel theft Repeated high Fuel theft (gang control). Site to be dismantle. Security No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC337799 HDN273 MORNE GRAND GILLES Nord Ericsson 2G D Acquisition 19-Feb-20 Access Owner Access blocked, legal issue. Site will be dismantled. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 12:51:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 18:51:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3197:48:32 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 455:29:58 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 422:28:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 3/31/2020 11:33 338:35:32 Power Generator Failure Low genset capacity reported by team , another genset is requested , waiting for next update INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 327:57:32 Power RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 314:08:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 272:56:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 226:26:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 196:48:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 165:08:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 164:28:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 136:08:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 118:08:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 61:59:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/2020 8:35 53:54:58 RBS RBS Fault (Indeterminate) The inverter inside the HPU is stop , follow up is ongoing by TX Team INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 32:27:58 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 30:38:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 26:08:32 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 22:18:32 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 21:08:32 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 14:53:32 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. INC362363 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/14/2020 10:48 3:41:58 RBS RBS Fault (Indeterminate) No power issue found , TX Team will reach the site . ETA 2:40PM INC362464 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/14/2020 13:10 1:19:58 RBS RBS Fault (Indeterminate) Team is informed , ETA 2:40PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 12:52:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 18:52:03 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 12:52:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 18:52:13 +0000 Subject: [Rantt] Recall: SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM Message-ID: Haiti Noc would like to recall the message, "SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Apr 14 12:52:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 18:52:31 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 14:47:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 20:47:38 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 5 5 3 11 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 0 0 14 ZTE 1 1 0 0 1 Huawei 9 3 3 0 9 Network 24 6 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 2 2 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 365:07:22 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 216:19:31 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 79:17:36 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 08:00 PM INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/2020 10:00 30:16:36 Transmission Transmission (Indeterminate) Tx team is still trying to fix the issue INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 4/13/2020 21:12 19:04:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 10:01 AM. ETR to be provided. INC362218 HDC226 MARIN Artibonite Ericsson 2G D O&M_Fuel 4/13/2020 21:12 19:04:36 Dependent Affected by Fuel issue at the main site Affected by HDC266 INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 13:14:31 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 10:52:31 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 10:23:22 Power Power Failure (Solar System failure) Solar site, it will be up at the sunrise. INC362285 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 4/14/2020 8:45 7:31:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 01:03 PM. ETR to be provided. INC362354 HAIDO449 MINISTERE DE L'AGRICULTURE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 5:55:31 Power Generator failure (Water Pump Issue) Faulty water pump, follow up is ongoing with team. INC362317 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 4/14/2020 11:20 4:42:22 Power Generator failure (Radiator failure) Radiator faulty , follow up is ongoing for replacement INC362369 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 4/14/2020 11:48 4:28:36 Power Generator failure (Indeterminate) Team is waiting for access INC362394 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/14/2020 13:42 2:34:36 Power Generator failure (Indeterminate) Team is informed. ETA 4:40 PM INC362503 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/14/2020 14:44 1:32:36 Power Generator failure (Indeterminate) Team is informed. ETA 5:10 PM INC362503 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/14/2020 14:44 1:32:36 Dependent Affected by the power issue at the main site Affected by HDC311 INC362491 HAIDO250 COKTO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 14:28 1:32:31 Power Power Failure (Indeterminate) Team is aware, ETA 4:30PM. INC362489 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 14:46 1:30:36 Power Generator failure (Indeterminate) Team is informed. ETA 4:35 PM INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 14:52 1:24:36 Power Generator failure (Indeterminate) Team is informed. ETA 5:10 PM INC362496 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/14/2020 15:00 1:16:36 Power Generator failure (Indeterminate) Team is informed. ETA 5:50 PM INC362603 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 1:01:36 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC362511 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 15:22 0:38:31 Power Power Failure (Indeterminate) Team is aware, ETA 5:00PM. INC362497 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 15:28 0:32:31 Power Power Failure (Indeterminate) Team is aware, ETA 5:00PM. INC362514 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 15:39 0:21:31 Power Power Failure (Indeterminate) Team is aware, ETA 5:00PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Fault Type Problem Summary Owner Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D Acquisition 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B Acquisition 16-Sep-19 Sabotage Site is completely sabotaged DG, batteries and cables stolen) Acquisition No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D Acquisition 17-Oct-19 Access_Road Operation cost is higher than site's revenue per month. Site to be dismantled Fuel_O&M No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Acquisition 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B Acquisition 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C Digicel 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D Acquisition 26-Feb-20 Security_Access Population refuses the power team to install the inverter and requiring the power from a normal AC genset. Case is still under negotiation. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D Acquisition 7-Mar-20 Security_Access Fuel team is informed since (3/8/2020) at 1:02: PM. Refueling cannot be performed due to access blocked by the bandits in that area claiming money from Digicel to allow the access. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 17:01:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Apr 2020 23:01:43 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 14th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 14th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 367:53:31 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 219:04:03 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 81:47:26 Power Generator Failure (Engine broken) Talkpool Break down the genset. Spare requested. More update will be provided 4/14/2020 08:00 PM INC362542 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/13/2020 21:12 21:34:26 Power Generator failure (Indeterminate) Main site came up, but it remains down. Power team is informed. ETA not yet available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 15:59:03 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 13:37:03 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/2020 5:39 13:09:31 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries fully charged with sunrise INC362285 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 4/14/2020 8:45 10:01:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 01:03 PM. ETR to be provided. INC362354 HAIDO449 MINISTERE DE L'AGRICULTURE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 8:40:03 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. INC362496 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/14/2020 15:00 3:46:26 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested. ETA not yet available INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 3:31:26 Power Generator failure (Indeterminate) Low genset capacity on the site according to talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362511 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 15:22 3:23:03 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 5:20PM ETR to be provided. INC362519 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 16:00 2:45:03 Power Power Failure (Indeterminate) Team is working on site. INC362519 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/14/2020 16:00 2:45:03 Dependent Affected by the power issue at the main site Affected by HDO511 INC362525 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/14/2020 16:22 2:26:31 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC362534 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/14/2020 17:12 1:33:03 Power Power Failure (Indeterminate) Team is aware, ETA 7:00PM. INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 18:12 0:33:03 Power Power Failure (Indeterminate) Team is aware, ETA 7:3PM. INC362551 HDC212 DOMOND Centre Ericsson 2G D Talkpool 4/14/2020 18:20 0:26:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC362626 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 4/14/2020 18:29 0:17:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3202:36:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 459:48:31 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 427:16:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 332:45:28 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced, RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 318:56:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 277:44:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 231:14:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 201:36:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 169:56:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 169:16:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 140:56:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 122:56:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 66:47:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 36:46:31 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 35:26:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 30:56:28 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 27:06:28 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 25:56:28 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 19:41:28 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. INC362464 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/14/2020 13:10 5:38:31 RBS RBS Fault (Indeterminate) ETA expired , new ETA is expected from Talkpool Team INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 5:16:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 4:09:28 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part needed INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 1:38:31 RBS RBS Fault (Indeterminate) Team is informed , ETA 7:40PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362191 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 4/14/20 5:42 4/14/20 7:30 1:48:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fanbelt broke and front seal. OK Fan belt replaced and added 2 gal of oil & 1 gal 1/2 water INC362363 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 4/14/20 10:48 4/14/20 15:00 4:12:00 4:00:00 Compliant RBS RBS Fault (DUG Failure) Both DUG was out of power Need to be justified Fault cleared after fixed power on the PDU INC361484 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/12/20 8:35 4/14/20 17:45 57:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Inverter insite of HPU was stop Need to be justified A new inverter installed Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362209 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G+LTE A Talkpool 4/13/20 19:58 4/14/20 8:32 12:34:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC361622 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 4/12/20 14:00 4/14/20 10:19 44:19:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC362203 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/20 19:28 4/14/20 10:44 15:16:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC362347 HDO125 PELERIN_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 10:04 4/14/20 11:32 1:28:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due creeping fuel dirty OK Creeping fuel clean and genset restarted. INC362292 HAIDO575 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/14/20 8:00 4/14/20 12:12 4:12:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Battery low voltage. Need to be justified Alarm reset and genset restarted. INC361950 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/13/20 13:36 4/14/20 14:22 24:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Team added 1gal oil bleed and restart genset. INC361968 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/20 14:30 4/14/20 13:26 22:56:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC362000 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/13/20 16:51 4/14/20 13:45 20:54:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC362364 HAIDO006 CARADEUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 11:34 4/14/20 12:51 1:17:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Radiator refresh and genet restarted. INC362514 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 15:39 4/14/20 17:00 1:21:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Team added 1/2 gal coolant/restart INC362491 HAIDO250 COKTO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 14:28 4/14/20 17:53 3:25:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil sensor fail OK Oil sensor fixed/reset alarm and restart INC362497 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 15:28 4/14/20 17:52 2:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor INC362264 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/14/20 5:40 4/14/20 7:16 1:36:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK Site came up with sunrise INC362264 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/14/20 5:40 4/14/20 7:16 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC170 Cascaded Back in service with the main site. INC362264 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/14/20 5:40 4/14/20 7:16 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC170 Cascaded Back in service with the main site. INC362304 HDC240 COBANAL Centre Ericsson 2G D Talkpool 4/14/20 6:52 4/14/20 8:23 1:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset start with another battery INC362304 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 4/14/20 6:52 4/14/20 8:23 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Need to be justified Genset start with another battery INC361855 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 4/13/20 9:52 4/14/20 8:48 22:56:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC362257 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/14/20 6:45 4/14/20 9:18 2:33:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/20 0:16 4/14/20 9:19 9:03:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty battery starter Need to be justified Faulty battery has been replaced INC362184 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/20 4:04 4/14/20 9:29 5:25:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC362297 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/14/20 8:48 4/14/20 11:14 2:26:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service with sunrise INC362297 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 4/14/20 8:48 4/14/20 11:14 2:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Back in service with the main site. INC362297 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 4/14/20 8:48 4/14/20 11:14 2:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Back in service with the main site. INC362287 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G B Talkpool 4/14/20 8:08 4/14/20 11:29 3:21:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker was tripped OK Genset breaker has been reset INC362246 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/14/20 1:28 4/14/20 11:44 10:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC362155 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/13/20 21:56 4/14/20 11:59 14:03:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC362242 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/14/20 0:16 4/14/20 12:21 12:05:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty battery starter Spare Faulty battery has been replaced INC362311 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/14/20 7:12 4/14/20 12:39 5:27:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362285 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 4/14/20 8:45 4/14/20 12:49 4:04:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC362417 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC362417 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back in service with the main site. INC362417 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back in service with the main site. INC362417 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back in service with the main site. INC362417 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back in service with the main site. INC362417 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back in service with the main site. INC362417 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 4/14/20 10:08 4/14/20 13:26 3:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back in service with the main site. INC362257 HAIDO318 SAINT-ART Ouest Ericsson 2G+3G+LTE A O&M_Fuel 4/14/20 6:45 4/14/20 14:44 7:59:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC362303 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 4/14/20 6:52 4/14/20 14:44 7:52:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDO318 Cascaded Back in service with the main site. INC362303 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 4/14/20 6:52 4/14/20 14:44 7:52:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDO318 Cascaded Back in service with the main site. INC362266 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/20 5:44 4/14/20 15:16 9:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC362316 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/14/20 8:32 4/14/20 15:26 6:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362333 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/20 9:16 4/14/20 15:39 6:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC362232 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/13/20 23:08 4/14/20 16:03 16:55:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty battery starter Spare Faulty battery has been replaced INC362407 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 4/14/20 9:22 4/14/20 16:19 6:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362273 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/14/20 6:36 4/14/20 16:39 10:03:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/20 14:52 4/14/20 17:18 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362503 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/14/20 14:44 4/14/20 17:44 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC362503 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/14/20 14:44 4/14/20 17:44 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 Cascaded Back in service with the main site. INC362489 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/14/20 14:46 4/14/20 17:23 2:37:00 4:00:00 Compliant Power Generator failure (High temperature) High engine coolant Need to be justified 1 gal. of coolant, 1 gal. of oil added and genset restarted. INC362394 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/14/20 13:42 4/14/20 17:17 3:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site came up with sunrise INC362369 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 4/14/20 11:48 4/14/20 17:04 5:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362369 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 4/14/20 11:48 4/14/20 17:50 6:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362218 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 4/13/20 21:12 4/14/20 17:59 20:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC361863 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 4/13/20 10:00 4/14/20 17:59 31:59:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) TX team is still trying to fix the issue Need to be justified RCA and resolution details still pending from the contractor INC362150 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/13/20 21:45 4/14/20 8:24 10:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure due to back and front seal faulty Need to be justified Team Added 1 gal of oil and restart the genset. INC362207 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/13/20 19:49 4/14/20 7:24 11:35:00 4:00:00 Compliant Power Generator failure (Battery Failure) Floating low battery liquid due to low distilled Need to be justified Team add 10 gallons distilled water, restart genset INC362223 HDO335 PALMA Ouest Ericsson 2G D Talkpool 4/13/20 22:22 4/14/20 9:04 10:42:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site system OK Solar site, site is up by the sunrise INC362200 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/20 5:49 4/14/20 9:36 3:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset backup was out of fuel OK 5 gals of fuel added INC362200 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/20 5:49 4/14/20 9:36 3:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Back in the air with the main site INC362200 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/20 5:49 4/14/20 9:36 3:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Back in the air with the main site INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/13/20 22:12 4/14/20 10:36 12:24:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site system OK Site restored with sunrise INC362158 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 4/13/20 23:34 4/14/20 12:12 12:38:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Need to be justified Fuel added and genset has been restarted INC362196 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 4/14/20 5:47 4/14/20 13:12 7:25:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Need to be justified Restart after refueling INC362423 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/14/20 10:21 4/14/20 13:43 3:22:00 4:00:00 Compliant Power Generator failure (High temperature) High team on G1 OK Team started G2,checked alternator INC362350 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 4/14/20 10:48 4/14/20 15:43 4:55:00 4:00:00 Compliant Transmission Transmission (NPU Failure) NPU on fault mode Need to be justified Team made a power reset on it. INC362350 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 4/14/20 10:48 4/14/20 15:43 4:55:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDS303 Need to be justified Back in the air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 18:28:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 00:28:38 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 7 4 4 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 0 0 0 5 ZTE 5 5 0 0 5 Huawei 9 3 3 1 9 Network 19 8 3 1 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 1 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 369:31:58 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 220:45:58 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 83:27:58 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 23:14:58 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 17:40:58 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 15:18:58 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE DE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 10:21:58 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 5:11:58 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362511 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 15:22 5:04:58 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 5:20PM ETR to be provided. INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 2:14:58 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 1:57:58 Power Generator failure (Indeterminate) Team is informed , ETA 9H00PM INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 18:38 1:48:58 Power Generator failure (Indeterminate) Team is informed , ETA 8H45 PM INC362556 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/2020 18:38 1:48:58 Dependent Affected by the power issue at the main site Attached to HDS222 INC362556 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/2020 18:38 1:48:58 Dependent Affected by the power issue at the main site Attached to HDS222 INC362565 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/14/2020 19:24 1:02:58 Power Generator failure (Indeterminate) Team is working on site. INC362570 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 19:30 0:56:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC362652 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 19:40 0:46:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC362656 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 4/14/2020 19:49 0:37:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362574 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/14/2020 19:50 0:36:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 19:22:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 01:22:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3205:02:02 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 462:22:02 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 429:42:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 335:11:02 Power RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced, RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 321:22:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 280:10:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 233:40:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 204:02:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 172:22:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 171:42:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 143:22:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 125:22:02 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 69:13:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 39:20:02 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 37:52:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced, RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 33:22:02 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 29:32:02 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 28:22:02 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 22:07:02 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 7:42:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 6:35:02 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 0:33:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 20:20:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 02:20:01 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 7 2 12 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 2 2 0 0 2 Huawei 10 3 3 1 10 Network 25 5 3 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 1 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 371:21:57 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 222:35:57 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 85:17:57 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 25:04:57 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 19:30:57 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 17:08:57 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE AGRI Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 12:11:57 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 7:01:57 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362511 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 15:22 6:54:57 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 5:20PM ETR to be provided. INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 4:04:57 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 3:47:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362565 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/14/2020 19:24 2:52:57 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night due to the curfew INC362570 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 19:30 2:46:57 Power Power Failure (Indeterminate) Team is on site INC362574 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/14/2020 19:50 2:26:57 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 2:20:57 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 2:20:57 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 20:09 2:07:57 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:30h INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 1:21:57 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 20:55 1:21:57 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 1:21:57 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 1:21:57 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 1:21:57 Dependent Affected by the power issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 1:21:57 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 0:47:57 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 21:32 0:44:57 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 20:42:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 02:42:14 +0000 Subject: [Rantt] Recall: NOC hourly report at 8:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 8:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Apr 14 20:43:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 02:43:31 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 6 2 12 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 2 2 0 0 2 Huawei 9 3 3 1 9 Network 24 5 3 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 1 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 371:47:32 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 223:01:32 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 85:43:32 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 25:30:32 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 19:56:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 17:34:32 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE AGRI Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 12:37:32 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 7:27:32 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 4:30:32 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 4:13:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362565 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/14/2020 19:24 3:18:32 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night due to the curfew INC362570 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 19:30 3:12:32 Power Power Failure (Indeterminate) Team is on site INC362574 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/14/2020 19:50 2:52:32 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 2:46:32 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 2:46:32 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 20:09 2:33:32 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:30h INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 1:47:32 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 20:55 1:47:32 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 1:47:32 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 1:47:32 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 1:47:32 Dependent Affected by the power issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 1:47:32 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 1:13:32 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 21:32 1:10:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 22:37:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 04:37:33 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 9 6 16 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 0 0 0 24 ZTE 6 6 0 0 6 Huawei 9 3 3 0 9 Network 38 9 3 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 1 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 15.56145833 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 224:54:42 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 87:36:42 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 27:23:42 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 21:49:42 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 19:27:42 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE AGRI Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 14:30:42 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 9:20:42 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 6:23:42 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 6:06:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362565 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/14/2020 19:24 5:11:42 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night due to the curfew INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 4:39:42 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 4:39:42 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 4:26:42 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETR to be provided. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 3:40:42 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 20:55 3:40:42 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 3:40:42 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 3:40:42 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 3:40:42 Dependent Affected by the power issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 3:40:42 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 3:06:42 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 21:32 3:03:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 2:25:42 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362705 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/14/2020 22:16 2:19:42 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to Heavy rain. INC362675 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 4/14/2020 22:36 1:59:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 1H35AM INC362675 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 4/14/2020 22:36 1:59:42 Dependent Affected by the power issue at the main site Affected by HDS103 INC362675 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/14/2020 22:36 1:59:42 Dependent Affected by the power issue at the main site Affected by HDS103 INC362673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 22:38 1:57:42 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/2020 22:56 1:39:42 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 23:05 1:30:42 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC362711 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/14/2020 23:12 1:23:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 1H30AM INC362711 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/14/2020 23:12 1:23:42 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 1:23:42 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 1:23:42 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 1:23:42 Dependent Affected by the power issue at the main site Affected by HGA001 INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 1:20:42 Power Generator failure (Indeterminate) Team is working on site. INC362676 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G+3G A Talkpool 4/14/2020 23:43 0:52:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 0:48:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/2020 23:50 0:45:42 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 22:42:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 04:42:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3208:21:20 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 465:41:20 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 433:01:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 338:30:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 324:41:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 283:29:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 236:59:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 207:21:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 175:41:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 175:01:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 146:41:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band, RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 128:41:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 72:32:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 42:39:20 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 41:11:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 36:41:20 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 32:51:20 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 31:41:20 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 25:26:20 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 11:01:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 9:54:20 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 7:31:20 RBS RBS Fault (PSU faulty) Faulty PSU need to be replaced. A Request has been made. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 3:52:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362649 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 3:46:20 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 3:46:20 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 3:46:20 Dependent Affected by the power issue at the main site Affected by HDS351 INC362598 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/14/2020 21:06 3:35:20 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 14 23:09:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 05:09:52 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 9 6 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 0 0 0 23 ZTE 6 6 0 0 6 Huawei 9 3 3 0 9 Network 37 9 3 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 1 11 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 374:13:17 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 225:27:17 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 88:09:17 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 27:56:17 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 22:22:17 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 20:00:17 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE DE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 15:03:17 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 9:53:17 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 6:56:17 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 6:39:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 5:12:17 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 5:12:17 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 4:59:17 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETR to be provided. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 4:13:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 20:55 4:13:17 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 4:13:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 4:13:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 4:13:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 4:13:17 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 3:39:17 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 21:32 3:36:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 2:58:17 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362705 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/14/2020 22:16 2:52:17 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to Heavy rain. INC362675 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 4/14/2020 22:36 2:32:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 1H35AM INC362675 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 4/14/2020 22:36 2:32:17 Dependent Affected by the power issue at the main site Affected by HDS103 INC362675 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/14/2020 22:36 2:32:17 Dependent Affected by the power issue at the main site Affected by HDS103 INC362673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 22:38 2:30:17 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/2020 22:56 2:12:17 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 23:05 2:03:17 Power Power Failure (Indeterminate) Site located in a private house. ETA: 07:20h INC362711 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/14/2020 23:12 1:56:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 1H30AM INC362711 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/14/2020 23:12 1:56:17 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 1:56:17 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 1:56:17 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 1:56:17 Dependent Affected by the power issue at the main site Affected by HGA001 INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 1:53:17 Power Generator failure (Indeterminate) Team is working on site. INC362676 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G+3G A Talkpool 4/14/2020 23:43 1:25:17 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 1:21:17 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/2020 23:50 1:18:17 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night due to the curfew ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 01:19:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 07:19:07 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 10 8 5 17 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 0 0 0 23 ZTE 3 3 0 0 3 Huawei 13 3 3 1 14 Network 38 6 3 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 1 11 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 376:22:12 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 227:36:12 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 90:18:12 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 30:05:12 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 24:31:12 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 22:09:12 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE AGRI Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 17:12:12 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 12:02:12 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 9:05:12 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 8:48:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 7:21:12 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 7:21:12 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 7:08:12 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETR to be provided. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 6:22:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 20:55 6:22:12 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 6:22:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 6:22:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 6:22:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 6:22:12 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 5:48:12 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 21:32 5:45:12 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 5:07:12 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362705 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/14/2020 22:16 5:01:12 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to Heavy rain. INC362673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 22:38 4:39:12 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/2020 22:56 4:21:12 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 23:05 4:12:12 Power Power Failure (Indeterminate) Site located in a private house. ETA: 07:20h INC362711 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/14/2020 23:12 4:05:12 Power Generator failure (Indeterminate) Team is working on site. INC362711 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/14/2020 23:12 4:05:12 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 4:05:12 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 4:05:12 Dependent Affected by the power issue at the main site Affected by HGA001 INC362711 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/14/2020 23:12 4:05:12 Dependent Affected by the power issue at the main site Affected by HGA001 INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 4:02:12 Power Generator failure (Indeterminate) Team is working on site. INC362676 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G+3G A Talkpool 4/14/2020 23:43 3:34:12 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 3:30:12 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/2020 23:50 3:27:12 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night due to the curfew INC362727 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/15/2020 1:05 2:12:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:30h INC362685 HDC170 TELUCIEN Artibonite Huawei 2G D Talkpool 4/15/2020 1:24 1:53:12 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362685 HDC166 NAN_GOMME Artibonite Huawei 2G D Talkpool 4/15/2020 1:24 1:53:12 Dependent Affected by the power issue at the main site Affected by HDC170 INC362685 HDC152 GWOMON_KPEGM Artibonite Huawei 3G B Talkpool 4/15/2020 1:24 1:53:12 Dependent Affected by the power issue at the main site Affected by HDC170 INC362688 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 1:47 1:30:12 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 01:25:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 07:25:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 468:23:58 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 45:21:58 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 10:13:58 RBS RBS Fault (PSU faulty) Faulty PSU need to be replaced. A Request has been made. INC362649 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 6:28:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 6:28:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3211:03:58 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 435:43:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 341:12:58 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 327:23:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 286:11:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 239:41:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 149:23:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 210:03:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 178:23:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 177:43:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 131:23:58 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 75:14:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 43:53:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 39:23:58 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 35:33:58 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 34:23:58 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 28:08:58 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 13:43:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 12:36:58 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 6:34:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362649 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 6:28:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC362598 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/14/2020 21:06 6:17:58 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 1:19:58 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 02:50:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 08:50:38 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 7 10 4 21 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 0 0 0 25 ZTE 3 3 0 0 3 Huawei 13 3 3 1 14 Network 41 6 3 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 1 11 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 377:54:30 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 229:08:30 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 91:50:30 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 31:37:30 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 26:03:30 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 23:41:30 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE DE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 18:44:30 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 13:34:30 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 10:37:30 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/14/2020 18:29 10:20:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 8:53:30 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 8:53:30 Dependent Affected by the power issue at the main site Affected by HDC223 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 8:40:30 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETR to be provided. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 7:54:30 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B Talkpool 4/14/2020 20:55 7:54:30 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 7:54:30 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 7:54:30 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 7:54:30 Dependent Affected by the power issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 7:54:30 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 7:20:30 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/2020 21:32 7:17:30 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 6:39:30 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362705 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/14/2020 22:16 6:33:30 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to Heavy rain. INC362673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/2020 22:38 6:11:30 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/2020 22:56 5:53:30 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 23:05 5:44:30 Power Power Failure (Indeterminate) Site located in a private house. ETA: 07:20h INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 5:34:30 Power Generator failure (Indeterminate) Team is working on site. INC362676 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G+3G A Talkpool 4/14/2020 23:43 5:06:30 Power Generator failure (Indeterminate) Access issue. follow up is ongoing with site inspector. INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 5:02:30 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/2020 23:50 4:59:30 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night due to the curfew INC362727 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/15/2020 1:05 3:44:30 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:30h INC362685 HDC170 TELUCIEN Artibonite Huawei 2G D Talkpool 4/15/2020 1:24 3:25:30 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362685 HDC166 NAN_GOMME Artibonite Huawei 2G D Talkpool 4/15/2020 1:24 3:25:30 Dependent Affected by the power issue at the main site Affected by HDC170 INC362685 HDC152 GWOMON_KPEGM Artibonite Huawei 3G B Talkpool 4/15/2020 1:24 3:25:30 Dependent Affected by the power issue at the main site Affected by HDC170 INC362688 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 1:47 3:02:30 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 1:08:30 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362696 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 1:08:30 Dependent Affected by the power issue at the main site Attached to HDO342 INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 4/15/2020 4:02 0:47:30 Power Generator failure (Indeterminate) Site reported down of fuel, waiting picture confirmation INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G B Talkpool 4/15/2020 4:05 0:44:30 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 6H20AM INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/2020 4:05 0:44:30 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/2020 4:05 0:44:30 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/2020 4:05 0:44:30 Dependent Affected by the power issue at the main site Attached to HDO388 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 04:26:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 10:26:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3214:01:14 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 471:21:14 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 438:41:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 344:10:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 330:21:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 289:09:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 242:39:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 213:01:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 181:21:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 180:41:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 152:21:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 134:21:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 78:12:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 48:19:14 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 46:51:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 42:21:14 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 38:31:14 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 37:21:14 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 31:06:14 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 16:41:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 15:34:14 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 13:11:14 RBS RBS Fault (PSU faulty) Faulty PSU need to be replaced. A Request has been made. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 9:32:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362649 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 9:26:14 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 9:26:14 Dependent Affected by the power issue at the main site Affected by HDS351 INC362649 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/14/2020 20:55 9:26:14 Dependent Affected by the power issue at the main site Affected by HDS351 INC362598 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/14/2020 21:06 9:15:14 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 4:17:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC362694 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/15/2020 3:37 2:44:14 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 6H30AM INC362698 HDO350 MERGER Ouest Ericsson 2G B Talkpool 4/15/2020 3:45 2:36:14 RBS RBS Fault (Indeterminate) Talkpool is not able to provide the update. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 05:22:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 11:22:22 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 15th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 15th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 380:21:11 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 231:35:11 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 94:17:11 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 34:04:11 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 28:30:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 26:08:11 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE AGRI Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 21:11:11 Power Generator failure (Water Pump Issue) Faulty water pump, team waiting for approval to collect the spare. Next update will be shared 4/14/2020 INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 16:01:11 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 13:04:11 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 18:29 12:47:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 11:20:11 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 11:20:11 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 11:07:11 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETR to be provided. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 4/14/2020 20:55 10:21:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H10 PM. ETA 8H30 AM INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D O&M FUEL 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 10:21:11 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/2020 21:29 9:47:11 Power Power Failure (Indeterminate) Team is on site INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 9:06:11 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/2020 22:56 8:20:11 Power Power Failure (E-power system fail) Site will be back up once solar energy back to the normal INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 23:05 8:11:11 Power Power Failure (Indeterminate) Site located in a private house. ETA: 07:20h INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 8:01:11 Power Generator failure (Indeterminate) Faulty Engine startor need to be replaced. A Request has been made. INC362676 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G+3G A Talkpool 4/14/2020 23:43 7:33:11 Power Generator failure (Indeterminate) Team is working on site. INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 7:29:11 Power Generator failure (Indeterminate) Team is working on site. INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/2020 23:50 7:26:11 Power Generator failure (Indeterminate) Team will reach the site at 7:30 AM. INC362727 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 1:05 6:11:11 Power Power Failure (Indeterminate) Team is working on site. INC362688 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 1:47 5:29:11 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 3:35:11 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362696 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 3:35:11 Dependent Affected by the power issue at the main site Attached to HDO342 INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/15/2020 4:02 3:14:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H15 AM. ETR to be provided. INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 4/15/2020 4:05 3:11:11 Power Generator failure (Indeterminate) Team is working on site. INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/2020 4:05 3:11:11 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/2020 4:05 3:11:11 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/2020 4:05 3:11:11 Dependent Affected by the power issue at the main site Attached to HDO388 INC362806 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/15/2020 4:14 3:02:11 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7H10AM INC362556 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/15/2020 4:26 2:50:11 Dependent Affected by the power issue at the main site Affected by HDS222 INC362556 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/15/2020 4:26 2:50:11 Dependent Affected by the power issue at the main site Affected by HDS222 INC362704 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 4:33 2:43:11 Power Power Failure (Indeterminate) Team is working on site. INC362810 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/15/2020 5:37 1:39:11 Transmission Transmission (Indeterminate) Talkpool is not able to provide the update. INC362744 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/15/2020 5:49 1:27:11 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362745 HDC285 GRANDE_SALINE_COW Artibonite Huawei 2G+3G D Talkpool 4/15/2020 6:48 0:28:11 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC362813 HAIDS128 GUILL?ME_2 Sud Ericsson 2G+3G C Talkpool 4/15/2020 6:48 0:28:11 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3214:56:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 472:16:11 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 439:36:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 345:05:11 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 331:16:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 290:04:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 243:34:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 213:56:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 182:16:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 181:36:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 153:16:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 135:16:11 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 79:07:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 49:14:11 RBS RBS Fault (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 47:46:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 43:16:11 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 39:26:11 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 38:16:11 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 32:01:11 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 17:36:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 16:29:11 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 14:06:11 RBS RBS Fault (PSU faulty) Faulty PSU need to be replaced. A Request has been made. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 10:27:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362649 HDO334 ORIANI Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 10:21:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362598 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/14/2020 21:06 10:10:11 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. the team will reach the site on 4/15/2020 at 7:30 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 5:12:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC362694 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/15/2020 3:37 3:39:11 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC362698 HDO350 MERGER Ouest Ericsson 2G B Talkpool 4/15/2020 3:45 3:31:11 RBS RBS Fault (Indeterminate) Talkpool is not able to provide the update. INC362812 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/2020 6:16 1:00:11 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362519 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 16:00 4/14/20 18:55 2:55:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) The starter battery was discharged OK Battery has been recharged and genset restarted INC362519 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/14/20 16:00 4/14/20 18:55 2:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back on air with the main site INC362534 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/14/20 17:12 4/14/20 19:13 2:01:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of coolant added INC362652 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 19:40 4/14/20 21:10 1:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC362543 HAIDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 20:46 4/14/20 22:05 1:19:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC362570 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 19:30 4/14/20 21:25 1:55:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) CPS breaker tripped OK CPS breaker has been reset INC362574 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 19:50 4/15/20 0:16 4:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt is defective Need to be justified 1 gallon of coolant added and genset restarted INC362511 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/20 15:22 4/14/20 19:15 3:53:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset restarted INC362740 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 4:52 4/15/20 6:15 1:23:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1.5 gallon of coolant added INC362740 HAIDO087 RANCH_DUVALIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 4:52 4/15/20 6:15 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO610. Cascaded Back on air with the main site INC362740 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 4:52 4/15/20 6:15 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO610. Cascaded Back on air with the main site INC362740 HAIDO247 BLONDE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 4:52 4/15/20 6:15 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO610. Cascaded Back on air with the main site INC362742 HDO699 TROPIC_TABARRE 57 Port-au-Prince Huawei 2G+3G B Talkpool 4/15/20 5:29 4/15/20 6:19 0:50:00 4:00:00 Compliant Power Power ( Building power failure) Power failure OK Power has been restored INC362742 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 5:29 4/15/20 6:19 0:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by double power issue on HAIDO699 and HAIDO505. Cascaded Back on air with the main site INC362742 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 5:29 4/15/20 6:19 0:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by double power issue on HAIDO699 and HAIDO505. Cascaded Back on air with the main site INC362742 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 5:29 4/15/20 6:19 0:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by double power issue on HAIDO699 and HAIDO505. Cascaded Back on air with the main site INC362668 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 4:05 4/15/20 6:40 2:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC362285 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 4/14/20 8:45 4/14/20 19:14 10:29:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC362626 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 4/14/20 18:29 4/14/20 19:06 0:37:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK Configuration HPU board has been reset and genset restarted. INC362496 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/14/20 15:00 4/14/20 19:51 4:51:00 4:00:00 Not Compliant RBS RBS Fault (RBS door faulty) RBS door opened Need to be justified RBS was reset INC362551 HDC212 DOMOND Centre Ericsson 2G D Talkpool 4/14/20 18:20 4/14/20 19:45 1:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC362565 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/14/20 19:24 4/15/20 0:52 5:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1.5 gal. of oil / 1 gal. of coolant added and genset restarted. INC362702 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/14/20 21:32 4/15/20 5:46 8:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified RCA and resolution details still pending from the contractor INC362673 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/14/20 22:38 4/15/20 5:40 7:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified RCA and resolution details still pending from the contractor INC362685 HDC152 GWOMON_KPEGM Artibonite Huawei 3G B Talkpool 4/15/20 1:24 4/15/20 6:48 5:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC170 Cascaded Back on air with the main site. INC362685 HDC170 TELUCIEN Artibonite Huawei 2G D Talkpool 4/15/20 1:24 4/15/20 6:48 5:24:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK RCA and resolution details still pending from the contractor INC362685 HDC166 NAN_GOMME Artibonite Huawei 2G D Talkpool 4/15/20 1:24 4/15/20 6:48 5:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC170 Cascaded Back on air with the main site. INC362525 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 4/14/20 16:22 4/14/20 19:24 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Fuel added genset restarted INC362270 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/14/20 5:39 4/14/20 18:54 13:15:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified. Site back on air at sunrise INC362656 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 4/14/20 20:54 4/15/20 0:38 3:44:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 Gallon of water added and Genset restarted INC362675 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 4/14/20 22:36 4/15/20 2:05 3:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Team reset alarm and genset has been restarted. INC362675 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 4/14/20 22:36 4/15/20 2:05 3:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS103 OK Back up with the main site INC362675 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/14/20 22:36 4/15/20 2:05 3:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS103 OK Back up with the main site INC362711 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/14/20 23:12 4/15/20 3:50 4:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified. Team took fuel hose G2, swap power cables inside RBS,and restart genset. INC362711 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/14/20 23:12 4/15/20 3:50 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA001 Cascaded Back up with the main site INC362711 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 4/14/20 23:12 4/15/20 3:50 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA001 Cascaded Back up with the main site INC362711 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/14/20 23:12 4/15/20 3:50 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA001 Cascaded Back up with the main site INC362711 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/14/20 23:12 4/15/20 3:50 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA001 Cascaded Back up with the main site INC362705 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/14/20 22:16 4/15/20 6:52 8:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified. RCA and resolution details still pending from the contractor INC362676 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G+3G A Talkpool 4/14/20 23:43 4/15/20 6:54 7:11:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified. RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 06:36:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 12:36:24 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 10 5 19 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 0 0 0 24 ZTE 7 6 0 0 7 Huawei 8 8 7 0 8 Network 36 14 7 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 2 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 381:35:40 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 232:49:40 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 95:31:40 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 35:18:40 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 29:44:40 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 27:22:40 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE DEL'AGRICULTURE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 22:25:40 Power Generator failure (Water Pump Issue) Faulty water pump, team is on the way to WH to pick up the spare. More update will be shared ASAP. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 17:15:40 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 14:18:40 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM ETR to be provided. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 18:29 14:01:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 12:34:40 Power Generator failure (Radiator failure) The radiator needs to be cleaned with washer pressure. Follow up is ongoing INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 12:34:40 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 12:21:40 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETR to be provided. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 11:35:40 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 4/14/2020 20:55 11:35:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H10 AM. ETR 8H30 AM INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 4/14/2020 20:55 11:35:40 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 11:35:40 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D O&M FUEL 4/14/2020 20:55 11:35:40 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 11:35:40 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 10:20:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/2020 22:56 9:34:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 9:15:40 Power Generator failure (Engine Starter Faulty) Faulty Engine startor need to be replaced. Feedback is expected from Talkpool Team INC362556 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 9:15:40 Dependent Affected by the power issue at the main site Affected by HDS222 INC362556 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/2020 23:15 9:15:40 Dependent Affected by the power issue at the main site Affected by HDS222 INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 8:43:40 Power Generator failure (Indeterminate) Team is working on site. INC362688 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 1:47 6:43:40 Power Power Failure (Indeterminate) Team is on site. INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 4:49:40 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362696 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 4:49:40 Dependent Affected by the power issue at the main site Attached to HDO342 INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/15/2020 4:02 4:28:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H15 AM. ETR to be provided. INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B O&M FUEL 4/15/2020 4:05 4:25:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 7H25 AM. ETR to be provided by them INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M FUEL 4/15/2020 4:05 4:25:40 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M FUEL 4/15/2020 4:05 4:25:40 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B O&M FUEL 4/15/2020 4:05 4:25:40 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC362806 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/15/2020 4:14 4:16:40 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 8H20AM INC362810 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/15/2020 5:37 2:53:40 Transmission Transmission (Indeterminate) ETA expired , new ETA not yet available INC362744 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/15/2020 5:49 2:41:40 Power Generator failure (Indeterminate) Team is informed , ETA 8:20AM INC362813 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/15/2020 6:48 1:42:40 Power Generator failure (Indeterminate) Team is informed , ETA 9:10AM INC362819 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 7:14 1:16:40 Power Power Failure (Indeterminate) Team is aware, ETA 9:00AM. INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 0:58:40 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 07:59:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 13:59:33 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 16 8 26 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 0 0 0 41 ZTE 8 7 0 0 8 Huawei 9 9 8 0 9 Network 48 16 8 0 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 6 0 19 11 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 382:59:15 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 234:13:15 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/2020 8:59 96:55:15 Power Generator Failure (Engine broken) Genset already collected. Replacement is scheduled for April 15th. ETA will be provided. INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 36:42:15 Power Generator failure (Indeterminate) Access blocked by the owner due to payment issue. Follow-up ongoing with Acquisition team INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 31:08:15 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 28:46:15 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362354 HAIDO449 MINISTERE DE L'AGRICULTURE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/2020 10:05 23:49:15 Power Generator failure (Water Pump Issue) Faulty water pump, team is on the way to WH to pick up the spare. More update will be shared ASAP. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/2020 15:15 18:39:15 Power Generator failure (Indeterminate) Low genset capacity on the site according to Talkpool. Follow up is ongoing. More update will be provided 4/15/2020 11:00 AM INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 15:42:15 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM, ETA 9:30AM. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 18:29 15:25:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362555 HAIGA156 GABRIEL Grande-Anse Ericsson 2G D O&M FUEL 4/14/2020 18:29 15:25:15 Fuel Affected by Fuel issue at the main site Attached to HGA134 INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 13:58:15 Power Generator failure (Radiator failure) The radiator needs to be cleaned with washer pressure. Follow up is ongoing INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 13:58:15 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 13:45:15 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETA 10:30AM. INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 12:59:15 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 4/14/2020 20:55 12:59:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H10 PM. Team is on HDS352 to take fuel to add on site INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 4/14/2020 20:55 12:59:15 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M FUEL 4/14/2020 20:55 12:59:15 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362649 HDS360 PICHON Sud-Est Ericsson 2G D O&M FUEL 4/14/2020 20:55 12:59:15 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/2020 20:55 12:59:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 11:44:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 10:39:15 Power Generator failure (Engine Starter Faulty) Faulty Engine starter need to be replaced. Team is working on site INC362556 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/2020 23:15 10:39:15 Dependent Affected by the power issue at the main site Affected by HDS222 INC362556 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/2020 23:15 10:39:15 Dependent Affected by the power issue at the main site Affected by HDS222 INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/2020 23:47 10:07:15 Power Generator failure (Indeterminate) inverter Backup needed on the site , Team will back on site ETA 9:30AM INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 6:13:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise. INC362696 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 6:13:15 Dependent Affected by the power issue at the main site Attached to HDO342 INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/15/2020 4:02 5:52:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H15 AM. ETR to be provided. INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 4/15/2020 4:05 5:49:15 Power Generator Failure (Overloaded) Breaker overloaded, Breaker expected to be replace , ETR 11:00AM INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/2020 4:05 5:49:15 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/2020 4:05 5:49:15 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/2020 4:05 5:49:15 Dependent Affected by the power issue at the main site Attached to HDO388 INC362806 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/15/2020 4:14 5:40:15 Power Generator failure (Indeterminate) Team on site waiting for access INC362810 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/15/2020 5:37 4:17:15 Transmission Transmission (Indeterminate) Team working on site INC362744 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/15/2020 5:49 4:05:15 Power Generator failure (Indeterminate) Team working on site INC362813 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/15/2020 6:48 3:06:15 Transmission Generator failure (Indeterminate) Team is informed , ETA 9:40AM INC362819 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 7:14 2:40:15 Power Power Failure (Indeterminate) Team is aware, ETA 9:30AM. INC362831 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 7:54 2:00:15 Power Power Failure (Indeterminate) Team is aware, ETA 9:45AM INC362754 HDS245 GRISON Sud Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA011 ANSE_A_VEAU Nippes Ericsson 2G B Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HDS225 NERETTE Sud Ericsson 2G B Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA021 ARNAULD Nippes Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA044 ABRAHAM Nippes Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA014 AZILE Nippes Ericsson 2G A Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362754 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/15/2020 7:54 2:00:15 Transmission Transmission (Indeterminate) Digicel transmission team has been involved for deeper troubleshooting. Next Update will be provided once available INC362825 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 7:55 1:59:15 Power Power Failure (Indeterminate) Team is aware, ETA 10:00AM. INC362759 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 4/15/2020 8:08 1:46:15 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC362832 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/15/2020 8:20 1:34:15 Power Generator failure (Indeterminate) Team has been dispatched and ETA 11:30 AM INC362761 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/2020 8:40 0:22:52 Power Power Failure (Indeterminate) Team is aware, ETA 10:20AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 09:34:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 15:34:43 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 6 3 10 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 13 ZTE 4 3 0 0 4 Huawei 8 8 8 0 8 Network 22 11 8 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 6 0 2 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 384:11:18 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 235:52:34 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/2020 21:12 38:21:34 Power Generator failure (Indeterminate) Access granted. Power team is dispatched. ETA: 12:50 PM INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 32:47:34 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 30:25:34 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/14/2020 18:12 17:21:34 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 7:55 PM, team is on site for refueling INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 18:29 16:37:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362555 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 4/14/2020 18:29 16:37:18 Fuel Affected by Fuel issue at the main site Attached to HGA134 INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 15:37:34 Power Generator failure (Radiator failure) Team is working on the site INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/2020 19:56 15:37:34 Dependent Affected by the power issue at the main site Affected by HDC226 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 20:09 15:24:34 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/14/2020 at 11:55 PM ETA 10:30AM expired more update is expected from team. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 13:23:34 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 7:25:18 Power Power Failure (Solar System failure) solar site , the solar system cannot function due to the rain in the region INC362696 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 4/15/2020 3:41 7:25:18 Dependent Affected by the power issue at the main site Attached to HDO342 INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 4/15/2020 4:02 7:04:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 6H15 AM. ETR to be provided. INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 4/15/2020 4:05 7:01:18 Power Generator Failure (Overloaded) Breaker overloaded, Team working on site INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/2020 4:05 7:01:18 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/2020 4:05 7:01:18 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/2020 4:05 7:01:18 Dependent Affected by the power issue at the main site Attached to HDO388 INC362810 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/15/2020 5:37 5:29:18 Transmission Transmission (Indeterminate) Team working on site INC362825 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 7:55 3:38:34 Power Power Failure (Indeterminate) Team is working on site. INC362828 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/15/2020 7:55 3:38:34 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 10:35 AM, ETR to be provided. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 0:53:34 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362795 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/2020 10:46 0:47:34 Power Generator failure (Indeterminate) Team has been dispatched and ETA is 12:45 PM INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/15/2020 10:43 0:23:18 Power Generator failure (Engine Starter Faulty) Team working on site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 10:48:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 16:48:02 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC362699 HAIDN310 LABADEE_CHOBIER Nord ZTE B Talkpool 4/15/2020 11:12 1:15:29 Power Generator failure (Indeterminate) Team has been dispatched and ETA 2:45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 11:00:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 17:00:39 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 1:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 1:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3220:38:19 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 477:58:19 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 445:18:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 350:47:19 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 336:58:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 295:46:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 249:16:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 219:38:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 187:58:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 187:18:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 158:58:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 140:58:19 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 84:49:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 54:56:19 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 53:28:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 48:58:19 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 45:08:19 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 43:58:19 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 37:43:19 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 23:18:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 22:11:19 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 19:48:19 RBS RBS Fault (PSU faulty) Faulty PSU need to be replaced. A Request has been made. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 16:09:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 10:54:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 5:26:19 RBS RBS Fault (Indeterminate) After power team intervention, TX team is requested. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 5:26:19 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC362777 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 3G A Talkpool 4/15/2020 8:54 4:04:19 RBS RBS Fault (Indeterminate) Team is on way , ETA 2:30PM INC362698 HDO350 MERGER Ouest Ericsson 2G B Talkpool 4/15/2020 3:45 9:13:19 RBS RBS Fault (RUS failure) RUS01B3 faulty , feedback is expected from Talkpool Team INC362797 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/15/2020 11:03 1:55:19 Power Generator failure (Indeterminate) Team is informed. ETA 3:00 PM INC362885 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/2020 11:40 1:18:19 RBS RBS Fault (Indeterminate) 900 Mhz band down. Tx team is informed. ETA not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 12:40:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 18:40:13 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 5 8 2 6 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 0 0 0 11 ZTE 3 2 0 0 3 Huawei 7 6 6 1 7 Network 18 8 6 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 1 0 2 5 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 387:41:44 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 238:55:44 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 2:46 35:50:44 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 33:28:44 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 18:29 20:07:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362555 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 4/14/2020 18:29 20:07:44 Dependent Affected by Fuel issue at the main site Attached to HGA134 INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/2020 20:09 18:27:44 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware, ETA 2:20PM. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 16:26:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 3:56:44 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362871 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/15/2020 11:28 3:08:44 Power Generator failure (Indeterminate) Team is working on the site INC362879 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 4/15/2020 11:36 3:00:44 Power Generator failure (Indeterminate) Team is informed. ETA 2:30 PM INC362902 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/15/2020 12:05 2:31:44 Power Power Failure (Indeterminate) Team is working on site. INC362889 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 4/15/2020 12:28 2:08:44 Transmission Transmission (Indeterminate) RAN team is informed. ETA is 4:30 PM INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 4/15/2020 12:35 2:01:44 Power Generator Failure (Overloaded) Breaker overload , Team working on site INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/2020 12:35 2:01:44 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/2020 12:35 2:01:44 Dependent Affected by the power issue at the main site Attached to HDO388 INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/2020 12:35 2:01:44 Dependent Affected by the power issue at the main site Attached to HDO388 INC362898 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:56 1:40:44 Power Generator failure (Indeterminate) Team is informed. ETA 2:35 PM INC362898 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/15/2020 12:56 1:40:44 Dependent Affected by the power issue at the main site Affected by HDN111 INC362920 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/15/2020 13:36 1:00:44 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G A Talkpool 4/15/2020 13:36 1:00:44 Power Generator failure (Indeterminate) Team is informed. ETA 2:20 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 12:50:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 18:50:55 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 13:19:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 19:19:40 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3222:57:30 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/2020 15:00 480:17:30 Power Generator failure (Indeterminate) RBS is running on HPU and cannot be supplying the RBS 2106. An inverter is expected to be installed on April 19th 2020 to sort the issue out INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 447:37:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 353:06:30 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 339:17:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 298:05:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 251:35:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available, ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 221:57:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 190:17:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/2020 17:40 189:37:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 161:17:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available, but road in north area is blocked. ETA not yet available INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 143:17:30 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 87:08:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available, ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 57:15:30 Power Generator failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 55:47:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available, ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 51:17:30 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 47:27:30 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/2020 17:00 46:17:30 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 40:02:30 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 25:37:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 24:30:30 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/2020 17:10 22:07:30 RBS RBS Fault (PSU faulty) Faulty PSU need to be replaced. A Request has been made. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 18:28:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 13:13:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC362698 HDO350 MERGER Ouest Ericsson 2G B Talkpool 4/15/2020 3:45 11:32:30 RBS RBS Fault (RUS failure) RUS01B3 faulty , feedback is expected from Talkpool Team INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 7:45:30 RBS RBS Fault (Indeterminate) After power team intervention, TX team is requested. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 7:45:30 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC362777 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 3G A Talkpool 4/15/2020 8:54 6:23:30 RBS RBS Fault (Indeterminate) ETA expired , Update is still expected from Talkpool INC362797 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/15/2020 11:03 4:14:30 Power Generator failure (Indeterminate) Team is informed. ETA 3:10 PM INC362887 HGA009 MORNE_GAUDER Ouest Ericsson 2G C Talkpool 4/15/2020 12:16 3:01:30 Power Generator failure (Indeterminate) ETA expired , new ETA is expected INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 2:53:30 Power Generator failure (Indeterminate) Team is on way , ETA 5:00PM INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/2020 13:20 1:57:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 14:48:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 20:48:27 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 7 2 5 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 5 0 0 9 ZTE 3 2 0 0 3 Huawei 6 6 5 1 6 Network 15 13 5 1 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 3 0 3 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 389:52:03 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 241:06:03 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 38:01:03 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 35:39:03 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362555 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 4/14/2020 18:29 22:18:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/14/2020 at 9H40 PM. ETR to be provided. INC362555 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 4/14/2020 18:29 22:18:03 Dependent Affected by Fuel issue at the main site Attached to HGA134 INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 18:37:03 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 6:07:03 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362871 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/15/2020 11:28 5:19:03 Power Generator failure (Indeterminate) Fuel added, power team is requested. ETA not yet available INC362902 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/15/2020 12:05 4:42:03 Power Power Failure (Indeterminate) Team is still working on site. INC362889 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 4:19:03 Power Generator failure (Indeterminate) After TX intervention, power team is requested. ETA 6:20 PM INC362920 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/15/2020 13:36 3:11:03 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G A Talkpool 4/15/2020 13:36 3:11:03 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC362941 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/15/2020 13:36 3:11:03 Power Generator failure (Indeterminate) Team is informed. ETA 5:40 PM INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 3:11:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363016 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/15/2020 14:40 2:07:03 Transmission Transmission (Indeterminate) Team is informed , ETA 5:00PM INC363016 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/15/2020 14:40 2:07:03 Dependent Affected by the Transmission issue at the main site Attached to HDS010 INC362967 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/15/2020 15:40 1:07:03 Transmission Transmission (Indeterminate) RAN team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 16:33:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 22:33:15 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 6:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 16:40:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 22:40:50 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 6:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3226:19:38 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 450:59:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 356:28:38 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 342:39:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 301:27:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 254:57:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 225:19:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 193:39:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 146:39:38 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 90:30:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 60:37:38 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 59:09:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 54:39:38 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 50:49:38 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 43:24:38 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. ETR April 15/04/2020 INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 28:59:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 27:52:38 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 21:50:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 16:35:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. ETR April 15/04/2020 INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 11:07:38 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC362887 HGA009 MORNE_GAUDER Ouest Ericsson 2G C Talkpool 4/15/2020 12:16 6:23:38 RBS RBS Fault (Indeterminate) No power issue found , Tx Team will reach the site , ETA 7:15PM INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 17:34 1:05:38 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC36371 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/2020 17:48 0:51:38 RBS RBS Fault (Indeterminate) RAN eam is informed. ETA not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Wed Apr 15 17:33:31 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Wed, 15 Apr 2020 23:33:31 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 15th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 15th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 392:25:27 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 243:39:27 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 40:34:27 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 38:12:27 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 21:10:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 8:40:27 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362871 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/15/2020 11:28 7:52:27 Power Generator failure (Indeterminate) Team is working on the site INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 6:56:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC362889 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 6:52:27 Power Generator failure (Indeterminate) Team is working on the site INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 5:44:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 5:44:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/2020 13:36 5:44:27 Power Generator failure (Indeterminate) After TX intervention, power team is requested. ETA not yet available INC362967 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/15/2020 15:40 3:40:27 Transmission Transmission (Indeterminate) Team is working on the site INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 3:00:27 Power Generator failure (Indeterminate) Site suspected down for fuel , waiting for picture for comfirmation INC363048 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 16:35 2:45:27 Power Power Failure (Indeterminate) Team is working on site. INC363067 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/15/2020 17:49 1:31:27 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 PM INC362989 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/15/2020 17:55 1:25:27 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC362992 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/2020 18:35 0:45:27 Power Power Failure (Indeterminate) Team is aware, ETA 8:00PM INC362998 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/2020 18:44 0:36:27 Dependent Affected by the power issue at the main site Affected by HDC227 INC362998 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/15/2020 18:44 0:36:27 Dependent Affected by the power issue at the main site Affected by HDC227 INC362998 HDC227 FLANDER Centre Ericsson 2G D Talkpool 4/15/2020 18:44 0:36:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC362999 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/15/2020 18:48 0:32:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC362999 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/15/2020 18:48 0:32:27 Dependent Affected by the power issue at the main site Affected by HDO434 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3227:00:27 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 451:40:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 357:09:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 343:20:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 302:08:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 255:38:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 226:00:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 194:20:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 147:20:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 91:11:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 61:18:27 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 59:50:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 55:20:27 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 51:30:27 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 44:05:27 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. ETR April 15/04/2020 INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 29:40:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 28:33:27 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 22:31:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 17:16:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. ETR April 15/04/2020 INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 11:48:27 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC362887 HGA009 MORNE_GAUDER Ouest Ericsson 2G C Talkpool 4/15/2020 12:16 7:04:27 RBS RBS Fault (Indeterminate) No power issue found , Tx Team will reach the site , ETA 7:15PM INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 17:34 1:46:27 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363 71 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/2020 17:48 1:32:27 RBS RBS Fault (Indeterminate) Tx team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/20 21:29 4/15/20 7:01 9:32:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp Need to be justified Team refresh radiator and added 1 gal coolant/restart INC362727 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 1:05 4/15/20 6:55 5:50:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Overheat due radiator dirty OK Radiator clean and genset restarted. INC362704 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 4:33 4/15/20 7:18 2:45:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Team restart genset with another battery. INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 23:05 4/15/20 7:49 8:44:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK All breaker reset an genset restarted. INC362688 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 1:47 4/15/20 10:38 8:51:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Team added 2 gal oil and genset restarted. INC362831 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 7:54 4/15/20 9:38 1:44:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. OK Genset restarted with another battery. INC362819 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 7:14 4/15/20 9:47 2:33:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. OK Genset restarted with another battery. INC362761 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/20 8:40 4/15/20 10:44 2:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Team added 1 gal oil and genset restarted. INC362354 HAIDO449 MINISTERE DE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/20 10:05 4/15/20 10:52 24:47:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Need to be justified Faulty Water pump replaced and 1 gal coolant added, genset restarted. INC362825 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 7:55 4/15/20 12:28 4:33:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. Need to be justified Genset restarted with another battery. INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 18:12 4/15/20 12:30 18:18:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. Need to be justified Genset restarted with another battery. INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 20:09 4/15/20 14:16 18:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team bleed and restart genset. INC362828 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/15/20 7:55 4/15/20 14:00 6:05:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fueal added. INC362902 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 12:05 4/15/20 17:00 4:55:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC363041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 16:10 4/15/20 17:50 1:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/20 23:47 4/15/20 8:39 8:52:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified reset all breaker and restart RBS has been boosted INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/20 20:55 4/15/20 9:39 12:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site up with sunrise INC362744 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/15/20 5:49 4/15/20 9:40 3:51:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breker tripped OK reset all breaker and restart genset INC362813 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/15/20 6:48 4/15/20 9:48 3:00:00 4:00:00 Compliant Power Generator Failure (Overloaded) Charge over current OK Reset alarm and restart genset INC362806 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/15/20 4:14 4/15/20 9:48 5:34:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal Need to be justified 1 gal 1/2 oil added INC362754 HDS245 GRISON Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA011 ANSE_A_VEAU Nippes Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS225 NERETTE Sud Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA021 ARNAULD Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA044 ABRAHAM Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA014 AZILE Nippes Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/20 23:15 4/15/20 10:18 11:03:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter engine was faulty Spare Starter has been replaced INC362556 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/20 23:15 4/15/20 10:18 11:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Back in the air with the main site INC362556 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/20 23:15 4/15/20 10:18 11:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Back in the air with the main site INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362649 HDS360 PICHON Sud-Est Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset out of fuel Need to be justified Fuel added and site back on the air INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362759 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/15/20 8:08 4/15/20 14:50 6:42:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) RBS was running at 0 amp Need to be justified Reset RBS Breaker and restart Fuel level 36% INC362884 HGA005 FOND_DES_NEGRES Ouest Ericsson 3G A Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Routeur was unreachable OK Power reset done on the router INC362884 HGA025 SALAGNAC Ouest Ericsson 3G A Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA013 PT_TROU_NIPPES Ouest Ericsson 3G B Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA011 ANSE_A_VEAU Ouest Ericsson 3G B Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA014 AZILE Ouest Ericsson 3G A Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/15/20 4:02 4/15/20 22:57 18:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Genset out of fuel Need to be justified Fuel added and site back on the air INC362810 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/15/20 5:37 4/15/20 13:57 8:20:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW WAS CRASH AFTER FORMATED Need to be justified DUW WAS CRASH AFTER FORMATED AND CONFIGURED THE 4 G is back on air INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker overload OK Breaker has been reset INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/20 23:50 4/15/20 7:59 8:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High engine coolant Need to be justified Oil added and genset restarted. INC362745 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/15/20 6:48 4/15/20 8:12 1:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/20 22:56 4/15/20 9:29 10:33:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified RCA and resolution details still pending from the contractor INC362832 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/15/20 8:20 4/15/20 9:40 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restart by the technician INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 9:40 12:45:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS351 Cascade Back in service with the main site. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/20 15:15 4/15/20 10:16 19:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low voltage Need to be justified Team has reset all breakers and genset has been restarted INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/20 8:59 4/15/20 10:36 97:37:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified RCA and resolution details still pending from the contractor INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/20 19:56 4/15/20 10:59 15:03:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption Need to be justified 1 and half gallon of water added and 1 gallon of oil added. Genset has been started INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/20 19:56 4/15/20 10:59 15:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC226 Cascade Back in service with the main site. INC362795 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/20 10:46 4/15/20 11:03 0:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low voltage OK Team has reset all breakers and genset has been restarted INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/20 21:12 4/15/20 11:38 38:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362898 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/20 12:56 4/15/20 14:36 1:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC362898 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/15/20 12:56 4/15/20 14:36 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascade Back in service with the main site. INC362879 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 4/15/20 11:36 4/15/20 15:27 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restart by the technician INC362920 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/15/20 13:36 4/15/20 16:13 2:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK Portable genset just refueled INC362941 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/15/20 13:36 4/15/20 17:23 3:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear/front Seal OK 2 gallons of oil added, and genset has been restarted INC362980 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Up when the link is restored INC362980 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDC151 MAIRIE GWOMON Artibonite Ericsson 3G D Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN103 LA_POINTE Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362694 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/15/20 3:37 4/15/20 7:24 3:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due lack of oil OK 1/2 gal oil added amd restart INC362754 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA025 SALAGNAC Nippes Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362649 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362649 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362754 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause LOP on LTU 19 OK The sites is recover after alarm is cleared on LTU at SDH014 INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/20 13:20 4/15/20 15:40 2:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC362698 HDO350 MERGER Ouest Ericsson 2G B Talkpool 4/15/20 3:45 4/15/20 15:20 11:35:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS was faulty Spare RUS has been replaced INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/20 17:10 4/15/20 17:20 24:10:00 4:00:00 Not Compliant RBS RBS Fault (PSU faulty) PSU Faulty Spare PSU Has been replaced INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/20 15:00 4/15/20 17:20 482:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter inside the HPU was stop Spare A new inverter has been replaced INC362598 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/14/20 21:06 4/15/20 8:23 11:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Rear/front Seal Need to be justified 1 gallon of oil added; and GM has been performed on site. INC362747 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G+3G D Talkpool 4/15/20 7:00 4/15/20 8:23 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascade Back in service with the main site. INC362812 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/20 6:16 4/15/20 11:16 5:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS Blocked Need to be justified RUS reset INC362649 HDO334 ORIANI Ouest Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 11:16 14:21:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS351 Cascade Back in service with the main site. INC362885 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/20 11:40 4/15/20 13:39 1:59:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/20 22:00 4/15/20 15:34 161:34:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Need to be justified RUS has been replaced INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/20 17:40 4/15/20 15:34 189:54:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Need to be justified RUS has been replaced INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/20 17:00 4/15/20 16:23 47:23:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified RCA and resolution details still pending from the contractor INC362797 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/15/20 11:03 4/15/20 17:12 6:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 17:34:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Apr 2020 23:34:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 15th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 15th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 392:25:27 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 243:39:27 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 40:34:27 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 38:12:27 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 21:10:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 8:40:27 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362871 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/15/2020 11:28 7:52:27 Power Generator failure (Indeterminate) Team is working on the site INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 6:56:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC362889 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 6:52:27 Power Generator failure (Indeterminate) Team is working on the site INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 5:44:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 5:44:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/2020 13:36 5:44:27 Power Generator failure (Indeterminate) After TX intervention, power team is requested. ETA not yet available INC362967 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/15/2020 15:40 3:40:27 Transmission Transmission (Indeterminate) Team is working on the site INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 3:00:27 Power Generator failure (Indeterminate) Site suspected down for fuel , waiting for picture for comfirmation INC363048 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 16:35 2:45:27 Power Power Failure (Indeterminate) Team is working on site. INC363067 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/15/2020 17:49 1:31:27 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 PM INC362989 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/15/2020 17:55 1:25:27 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC362992 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/2020 18:35 0:45:27 Power Power Failure (Indeterminate) Team is aware, ETA 8:00PM INC362998 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/2020 18:44 0:36:27 Dependent Affected by the power issue at the main site Affected by HDC227 INC362998 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/15/2020 18:44 0:36:27 Dependent Affected by the power issue at the main site Affected by HDC227 INC362998 HDC227 FLANDER Centre Ericsson 2G D Talkpool 4/15/2020 18:44 0:36:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC362999 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/15/2020 18:48 0:32:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC362999 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/15/2020 18:48 0:32:27 Dependent Affected by the power issue at the main site Affected by HDO434 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3227:00:27 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 451:40:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC354632 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/2020 22:11 357:09:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 343:20:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 302:08:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 255:38:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 226:00:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 194:20:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC360537 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/9/2020 16:00 147:20:27 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. RUS is now available. ETR April 15/04/2020 INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 91:11:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 61:18:27 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 59:50:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 55:20:27 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 51:30:27 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 44:05:27 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. ETR April 15/04/2020 INC362193 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/2020 13:40 29:40:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 28:33:27 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 22:31:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 17:16:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. ETR April 15/04/2020 INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 11:48:27 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC362887 HGA009 MORNE_GAUDER Ouest Ericsson 2G C Talkpool 4/15/2020 12:16 7:04:27 RBS RBS Fault (Indeterminate) No power issue found , Tx Team will reach the site , ETA 7:15PM INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 17:34 1:46:27 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363 71 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/2020 17:48 1:32:27 RBS RBS Fault (Indeterminate) Tx team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362701 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G A Talkpool 4/14/20 21:29 4/15/20 7:01 9:32:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp Need to be justified Team refresh radiator and added 1 gal coolant/restart INC362727 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 1:05 4/15/20 6:55 5:50:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Overheat due radiator dirty OK Radiator clean and genset restarted. INC362704 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 4:33 4/15/20 7:18 2:45:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Team restart genset with another battery. INC362713 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 23:05 4/15/20 7:49 8:44:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK All breaker reset an genset restarted. INC362688 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 1:47 4/15/20 10:38 8:51:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Team added 2 gal oil and genset restarted. INC362831 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 7:54 4/15/20 9:38 1:44:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. OK Genset restarted with another battery. INC362819 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 7:14 4/15/20 9:47 2:33:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. OK Genset restarted with another battery. INC362761 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/20 8:40 4/15/20 10:44 2:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Team added 1 gal oil and genset restarted. INC362354 HAIDO449 MINISTERE DE Port-au-Prince Huawei 2G+3G B Talkpool 4/14/20 10:05 4/15/20 10:52 24:47:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Need to be justified Faulty Water pump replaced and 1 gal coolant added, genset restarted. INC362825 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 7:55 4/15/20 12:28 4:33:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. Need to be justified Genset restarted with another battery. INC362624 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/20 18:12 4/15/20 12:30 18:18:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. Need to be justified Genset restarted with another battery. INC362662 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/14/20 20:09 4/15/20 14:16 18:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team bleed and restart genset. INC362828 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/15/20 7:55 4/15/20 14:00 6:05:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fueal added. INC362902 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 12:05 4/15/20 17:00 4:55:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC363041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 16:10 4/15/20 17:50 1:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC362722 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/14/20 23:47 4/15/20 8:39 8:52:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified reset all breaker and restart RBS has been boosted INC362226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/14/20 20:55 4/15/20 9:39 12:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site up with sunrise INC362744 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/15/20 5:49 4/15/20 9:40 3:51:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breker tripped OK reset all breaker and restart genset INC362813 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/15/20 6:48 4/15/20 9:48 3:00:00 4:00:00 Compliant Power Generator Failure (Overloaded) Charge over current OK Reset alarm and restart genset INC362806 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/15/20 4:14 4/15/20 9:48 5:34:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal Need to be justified 1 gal 1/2 oil added INC362754 HDS245 GRISON Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA011 ANSE_A_VEAU Nippes Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS225 NERETTE Sud Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA021 ARNAULD Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA044 ABRAHAM Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA014 AZILE Nippes Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362556 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/14/20 23:15 4/15/20 10:18 11:03:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter engine was faulty Spare Starter has been replaced INC362556 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/14/20 23:15 4/15/20 10:18 11:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Back in the air with the main site INC362556 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/14/20 23:15 4/15/20 10:18 11:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Back in the air with the main site INC362649 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362649 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362649 HDS360 PICHON Sud-Est Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset out of fuel Need to be justified Fuel added and site back on the air INC362649 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G B O&M FUEL 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362759 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/15/20 8:08 4/15/20 14:50 6:42:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) RBS was running at 0 amp Need to be justified Reset RBS Breaker and restart Fuel level 36% INC362884 HGA005 FOND_DES_NEGRES Ouest Ericsson 3G A Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Routeur was unreachable OK Power reset done on the router INC362884 HGA025 SALAGNAC Ouest Ericsson 3G A Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA013 PT_TROU_NIPPES Ouest Ericsson 3G B Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA011 ANSE_A_VEAU Ouest Ericsson 3G B Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362884 HGA014 AZILE Ouest Ericsson 3G A Talkpool 4/15/20 12:16 4/15/20 12:57 0:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA005 Cascaded Back in the air with the main site INC362700 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/15/20 4:02 4/15/20 22:57 18:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Genset out of fuel Need to be justified Fuel added and site back on the air INC362810 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/15/20 5:37 4/15/20 13:57 8:20:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW WAS CRASH AFTER FORMATED Need to be justified DUW WAS CRASH AFTER FORMATED AND CONFIGURED THE 4 G is back on air INC362736 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker overload OK Breaker has been reset INC362736 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC362736 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC362736 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/15/20 12:35 4/15/20 15:57 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC362721 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 4/14/20 23:50 4/15/20 7:59 8:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High engine coolant Need to be justified Oil added and genset restarted. INC362745 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/15/20 6:48 4/15/20 8:12 1:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC362710 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/14/20 22:56 4/15/20 9:29 10:33:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified RCA and resolution details still pending from the contractor INC362832 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/15/20 8:20 4/15/20 9:40 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restart by the technician INC362649 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 9:40 12:45:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS351 Cascade Back in service with the main site. INC356619 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/14/20 15:15 4/15/20 10:16 19:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low voltage Need to be justified Team has reset all breakers and genset has been restarted INC361206 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 4/11/20 8:59 4/15/20 10:36 97:37:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified RCA and resolution details still pending from the contractor INC362579 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/14/20 19:56 4/15/20 10:59 15:03:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption Need to be justified 1 and half gallon of water added and 1 gallon of oil added. Genset has been started INC362579 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/14/20 19:56 4/15/20 10:59 15:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC226 Cascade Back in service with the main site. INC362795 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/20 10:46 4/15/20 11:03 0:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low voltage OK Team has reset all breakers and genset has been restarted INC362542 HDC226 MARIN Artibonite Ericsson 2G D Digicel 4/13/20 21:12 4/15/20 11:38 38:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC362898 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/20 12:56 4/15/20 14:36 1:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC362898 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/15/20 12:56 4/15/20 14:36 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascade Back in service with the main site. INC362879 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 4/15/20 11:36 4/15/20 15:27 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restart by the technician INC362920 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/15/20 13:36 4/15/20 16:13 2:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK Portable genset just refueled INC362941 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/15/20 13:36 4/15/20 17:23 3:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear/front Seal OK 2 gallons of oil added, and genset has been restarted INC362980 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Up when the link is restored INC362980 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDC151 MAIRIE GWOMON Artibonite Ericsson 3G D Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN103 LA_POINTE Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. INC362980 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/15/20 17:06 4/15/20 18:12 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by link SDH008-SDH006 Cascade Back in service with the main site. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362694 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/15/20 3:37 4/15/20 7:24 3:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due lack of oil OK 1/2 gal oil added amd restart INC362754 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA025 SALAGNAC Nippes Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362754 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause the issue on LTU OK The sites is recover after alarm is cleared on LTU at SDH014 .Under investigation INC362649 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362649 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/14/20 20:55 4/15/20 10:50 13:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS351 Cascaded Back in the air with the main site INC362754 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/15/20 7:54 4/15/20 9:40 1:46:00 4:00:00 Compliant Transmission Transmission (LTU Failure) The MW path Salagnac to value were down cause LOP on LTU 19 OK The sites is recover after alarm is cleared on LTU at SDH014 INC362696 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/15/20 13:20 4/15/20 15:40 2:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC362698 HDO350 MERGER Ouest Ericsson 2G B Talkpool 4/15/20 3:45 4/15/20 15:20 11:35:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS was faulty Spare RUS has been replaced INC362530 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/14/20 17:10 4/15/20 17:20 24:10:00 4:00:00 Not Compliant RBS RBS Fault (PSU faulty) PSU Faulty Spare PSU Has been replaced INC354546 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Digicel 3/26/20 15:00 4/15/20 17:20 482:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter inside the HPU was stop Spare A new inverter has been replaced INC362598 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/14/20 21:06 4/15/20 8:23 11:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Rear/front Seal Need to be justified 1 gallon of oil added; and GM has been performed on site. INC362747 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G+3G D Talkpool 4/15/20 7:00 4/15/20 8:23 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascade Back in service with the main site. INC362812 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/20 6:16 4/15/20 11:16 5:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS Blocked Need to be justified RUS reset INC362649 HDO334 ORIANI Ouest Ericsson 2G D O&M FUEL 4/14/20 20:55 4/15/20 11:16 14:21:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS351 Cascade Back in service with the main site. INC362885 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/20 11:40 4/15/20 13:39 1:59:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/20 22:00 4/15/20 15:34 161:34:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Need to be justified RUS has been replaced INC359640 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 4/7/20 17:40 4/15/20 15:34 189:54:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Need to be justified RUS has been replaced INC359242 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 4/13/20 17:00 4/15/20 16:23 47:23:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified RCA and resolution details still pending from the contractor INC362797 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/15/20 11:03 4/15/20 17:12 6:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 18:25:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 00:25:58 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 8 2 14 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 1 0 0 22 ZTE 2 1 0 0 2 Huawei 6 4 4 0 6 Network 30 6 4 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 2 11 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 393:29:06 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 244:43:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 41:38:06 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 39:16:06 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 22:14:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 9:44:06 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 8:00:06 Power Generator failure (Indeterminate) Talk pool is not manage his Team to reach the site INC362889 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 7:56:06 Power Generator failure (Indeterminate) Team is working on the site INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 6:48:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 6:48:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/2020 13:36 6:48:06 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 4:04:06 Power Generator failure (Indeterminate) Site suspected down for fuel , waiting for picture for confirmation INC363048 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 16:35 3:49:06 Power Power Failure (Indeterminate) Team is working on site. INC363067 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/15/2020 17:49 2:35:06 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 PM INC362989 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/15/2020 17:55 2:29:06 Power Generator failure (Indeterminate) Team working on site INC362998 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/2020 18:44 1:40:06 Dependent Affected by the power issue at the main site Affected by HDC227 INC362998 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/15/2020 18:44 1:40:06 Dependent Affected by the power issue at the main site Affected by HDC227 INC362998 HDC227 FLANDER Centre Ericsson 2G D Talkpool 4/15/2020 18:44 1:40:06 Power Generator failure (Indeterminate) Team is informed. ETA: 10:15 PM. INC362999 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/15/2020 18:48 1:36:06 Power Generator failure (Indeterminate) Team is informed. ETA: 10:40 PM. INC362999 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/15/2020 18:48 1:36:06 Dependent Affected by the power issue at the main site Affected by HDO434 INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 0:40:06 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 0:40:06 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 0:40:06 Dependent Affected by the power issue at the main site Affected by HDC170 INC363110 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 0:35:06 RBS RBS Fault (Indeterminate) Team has been informed ETA 8H50PM INC363110 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/15/2020 19:49 0:35:06 Dependent Affected by RBS issue on main site Affected by HGA005 INC363110 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/15/2020 19:49 0:35:06 Dependent Affected by RBS issue on main site Affected by HGA005 INC363110 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/15/2020 19:49 0:35:06 Dependent Affected by RBS issue on main site Affected by HGA005 INC363110 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/15/2020 19:49 0:35:06 Dependent Affected by RBS issue on main site Affected by HGA005 INC363110 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 0:35:06 Dependent Affected by RBS issue on main site Affected by HGA005 INC363110 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 0:35:06 Dependent Affected by RBS issue on main site Affected by HGA005 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 19:17:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 01:17:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3228:56:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 453:36:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 345:16:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 15/04/2020 INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 304:04:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 257:34:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 227:56:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band. RUS is now available. ETR April 15/04/2020 INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 196:16:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 93:07:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 63:14:01 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 61:46:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 57:16:01 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 53:26:01 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 46:01:01 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. ETR April 15/04/2020 INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 30:29:01 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 24:27:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 19:12:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. ETR April 15/04/2020 INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 13:44:01 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC363108 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/2020 19:36 1:40:01 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 0:51:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 20:30:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 02:30:51 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 8 6 5 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 1 0 0 9 ZTE 6 6 0 0 6 Huawei 10 4 4 1 10 Network 25 11 4 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 1 7 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 395:34:13 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 246:48:13 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 43:43:13 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 41:21:13 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 24:19:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 11:49:13 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 10:05:13 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 10:01:13 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 8:53:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 8:53:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 6:09:13 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 4:10:13 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 2:45:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 2:45:13 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 2:45:13 Dependent Affected by the power issue at the main site Affected by HDC170 INC363094 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 20:09 2:20:13 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC363094 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/15/2020 20:09 2:20:13 Dependent Affected by the power issue at the main site Affected by HAIDO511. INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 1:48:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 23:00h INC363208 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 21:06 1:23:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 23:10h INC363211 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/15/2020 21:14 1:15:13 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 0:40:13 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 0:40:13 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 0:40:13 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 0:40:13 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 0:40:13 Dependent Affected by the power issue at the main site Affected by HDS204 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 22:18:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 04:18:56 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 8 5 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 10 ZTE 8 7 0 0 8 Huawei 7 4 4 1 7 Network 25 12 4 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 1 7 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 397:22:06 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 248:36:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 45:31:06 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 43:09:06 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/2020 22:10 26:07:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 13:37:06 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 11:53:06 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 11:49:06 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 10:41:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 10:41:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 7:57:06 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 5:58:06 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 4:33:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 4:33:06 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 4:33:06 Dependent Affected by the power issue at the main site Affected by HDC170 INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 3:36:06 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC363211 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/15/2020 21:14 3:03:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 00:30h INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 2:28:06 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/15/2020 ETA 7:00 AM INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 2:28:06 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 2:28:06 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 2:28:06 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 2:28:06 Dependent Affected by the power issue at the main site Affected by HDS204 INC363216 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/15/2020 22:04 2:13:06 Power Generator failure (Indeterminate) The team will reach the site on 4/16/2020 at 5:00 AM due to curfew INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/2020 23:02 1:15:06 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 2H30 AM INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 2:28:06 Dependent Affected by the power issue at the main site Affected by HDS204 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 22:35:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 04:35:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3232:13:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 456:53:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 348:33:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 307:21:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 260:51:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 231:13:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 199:33:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 170:33:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 96:24:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 66:31:56 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 65:03:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 60:33:56 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 56:43:56 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 49:18:56 RBS RBS Fault (DTRU failure) Faulty DTRU collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 33:46:56 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362505 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/14/2020 20:49 27:44:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 22:29:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 17:01:56 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC363108 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/2020 19:36 4:57:56 RBS RBS Fault (Indeterminate) The team will reach the site on 4/16/2020 at 6:30 AM due to the very remote area INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 4:08:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 15 23:14:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 05:14:22 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 7 5 9 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 12 ZTE 7 6 0 0 7 Huawei 6 4 4 0 6 Network 25 11 4 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 3 0 1 6 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 398:17:54 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 249:31:54 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 46:26:54 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 44:04:54 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 14:32:54 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 12:48:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 12:44:54 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 11:36:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 11:36:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 8:52:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 6:53:54 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 5:28:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 5:28:54 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 5:28:54 Dependent Affected by the power issue at the main site Affected by HDC170 INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 4:31:54 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 3:23:54 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/15/2020 ETA 7:00 AM INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 3:23:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 3:23:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 3:23:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 3:23:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC363216 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/15/2020 22:04 3:08:54 Power Generator failure (Indeterminate) The team will reach the site on 4/16/2020 at 5:00 AM due to curfew INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/2020 23:02 2:10:54 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 2H30 AM INC363225 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 0:00 1:12:54 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 1:09:54 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 0:57:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 01:26:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 07:26:17 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 5 8 5 13 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 0 0 16 ZTE 7 6 0 0 7 Huawei 8 4 4 0 8 Network 31 11 4 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 1 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 400:29:37 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 251:43:37 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 48:38:37 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 46:16:37 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 16:44:37 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 15:00:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 14:56:37 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 13:48:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 13:48:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 11:04:37 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 9:05:37 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 7:40:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 7:40:37 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 7:40:37 Dependent Affected by the power issue at the main site Affected by HDC170 INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 6:43:37 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 5:35:37 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/15/2020 ETA 7:00 AM INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 5:35:37 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 5:35:37 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 5:35:37 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 5:35:37 Dependent Affected by the power issue at the main site Affected by HDS204 INC363216 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/15/2020 22:04 5:20:37 Power Generator failure (Indeterminate) The team will reach the site on 4/16/2020 at 5:00 AM due to curfew INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/2020 23:02 4:22:37 Power Generator failure (Indeterminate) Team is working on site. INC363225 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 0:00 3:24:37 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 3:21:37 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 3:09:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 2:47:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363238 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 1:32 1:52:37 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 1:48 1:36:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363157 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 4/16/2020 2:12 1:12:37 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 AM. INC363159 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 2:18 1:06:37 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC363159 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 2:18 1:06:37 Dependent Affected by the power issue at the main site Affected by HAIDO021. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 01:33:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 07:33:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 69:27:29 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3235:09:29 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 459:49:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 351:29:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 310:17:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 263:47:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 234:09:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 202:29:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 173:29:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 99:20:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 67:59:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 63:29:29 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 59:39:29 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 52:14:29 RBS RBS Fault (DTRU failure) Faulty DTRU collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 36:42:29 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 25:25:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 19:57:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363108 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/2020 19:36 7:53:29 RBS RBS Fault (Indeterminate) The team will reach the site on 4/16/2020 at 7:00 AM due to the very remote area INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 7:04:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 02:20:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 08:20:01 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 5 8 6 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 7 6 0 0 7 Huawei 8 4 4 0 8 Network 33 11 4 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 1 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 401:23:09 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 252:37:09 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 49:32:09 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 47:10:09 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 17:38:09 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 15:54:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 15:50:09 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 14:42:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 14:42:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 11:58:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 9:59:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 8:34:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 8:34:09 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 8:34:09 Dependent Affected by the power issue at the main site Affected by HDC170 INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 7:37:09 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 6:29:09 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/15/2020 ETA 7:00 AM INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 6:29:09 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 6:29:09 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 6:29:09 Dependent Affected by the power issue at the main site Affected by HDS204 INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 6:29:09 Dependent Affected by the power issue at the main site Affected by HDS204 INC363216 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/15/2020 22:04 6:14:09 Power Generator failure (Indeterminate) The team will reach the site on 4/16/2020 at 5:00 AM due to curfew INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/2020 23:02 5:16:09 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC363225 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 0:00 4:18:09 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 4:15:09 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 4:03:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 3:41:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363238 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 1:32 2:46:09 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 1:48 2:30:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363157 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 4/16/2020 2:12 2:06:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 AM. INC363159 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 2:18 2:00:09 Power Power Failure (Indeterminate) Site located in a private property. ETA: 08:00h INC363159 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 2:18 2:00:09 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC363247 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/16/2020 3:28 0:50:09 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 0:28:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 04:35:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 10:35:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3238:10:40 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 462:50:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 354:30:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 313:18:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 266:48:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 237:10:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 205:30:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 176:30:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 102:21:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 71:00:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 66:30:40 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 62:40:40 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 55:15:40 RBS RBS Fault (DTRU failure) Faulty DTRU collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 39:43:40 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 28:26:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 22:58:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 10:05:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 72:28:40 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC363253 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 3:50 2:40:40 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7H00 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 05:12:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 11:12:59 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 16th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 16th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 404:13:09 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 255:27:09 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 52:22:09 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 50:00:09 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 20:28:09 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 18:44:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 18:40:09 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 17:32:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 17:32:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 14:48:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 12:49:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 11:24:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 11:24:09 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 11:24:09 Dependent Affected by the power issue at the main site Affected by HDC170 INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 10:27:09 Power Power Failure (Indeterminate) Team is on site INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/2020 23:02 8:06:09 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC363225 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 0:00 7:08:09 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 7:05:09 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 6:53:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 6:31:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363238 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 1:32 5:36:09 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 1:48 5:20:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363159 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 2:18 4:50:09 Power Power Failure (Indeterminate) Site located in a private property. ETA: 08:00h INC363159 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 2:18 4:50:09 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC363247 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/16/2020 3:28 3:40:09 RBS RBS Fault (RBS door faulty) RBS door damaged. Team will check the site this morning INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 3:18:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 1:28:09 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC363253 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/16/2020 5:50 1:18:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363253 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/16/2020 5:50 1:18:09 Dependent Affected by the power issue at the main site Affected by HDS294 INC363253 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/16/2020 5:50 1:18:09 Dependent Affected by the power issue at the main site Affected by HDS294 INC363174 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/16/2020 5:56 1:12:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 AM. INC363180 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/16/2020 6:44 0:24:09 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3238:48:09 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 463:28:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 355:08:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 313:56:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 267:26:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 237:48:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 206:08:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 177:08:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 102:59:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 73:06:09 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 71:38:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 67:08:09 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 63:18:09 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 55:53:09 RBS RBS Fault (DTRU failure) Faulty DTRU collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 40:21:09 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 29:04:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 23:36:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 10:43:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363253 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 3:50 3:18:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7H00 AM INC363175 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/16/2020 6:00 1:08:09 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362992 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/20 18:35 4/15/20 19:20 0:45:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Under frequency OK Genset has been restarted INC363048 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 16:35 4/15/20 21:02 4:27:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty fan belt Spare Fan belt has been replaced and genset restarted INC363094 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 20:09 4/15/20 23:50 3:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Lack of oil and defective regulator OK Regulator has been fixed and 1 gallon of oi added INC363094 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/15/20 20:09 4/15/20 23:50 3:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO511. Cascaded Back on air with the main site INC363208 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 21:06 4/15/20 22:30 1:24:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with external battery INC363211 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 21:14 4/16/20 0:38 3:24:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been restarted INC363242 HDO057 HEXAGON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/20 3:00 4/16/20 3:35 0:35:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Back on air without intervention INC362871 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/15/20 11:28 4/15/20 19:30 8:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363067 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/15/20 17:49 4/15/20 20:27 2:38:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to water leak, water pump damaged OK 1 gal. of coolant added and genset restarted. INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/20 13:36 4/15/20 20:40 7:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Loose contact in main switch OK Main switch fixed. INC362998 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/20 18:44 4/15/20 21:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Back in service with the main site. INC362998 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/15/20 18:44 4/15/20 21:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Back in service with the main site. INC362998 HDC227 FLANDER Centre Ericsson 2G D Talkpool 4/15/20 18:44 4/15/20 21:47 3:03:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to water consumption, starter battery issue. OK 1 gal. of coolant / 0.5 gal. of oil added and genset restarted. INC362999 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/15/20 18:48 4/15/20 21:30 2:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal. of oil / 1 gal. of coolant added and genset restarted. INC362999 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/15/20 18:48 4/15/20 21:30 2:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Back in service with the main site. INC363095 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363095 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363095 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363095 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363095 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363125 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/15/20 21:56 4/15/20 23:25 1:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/20 22:10 4/16/20 0:10 26:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air after reload by NOC INC363216 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/15/20 22:04 4/16/20 6:10 8:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363157 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 4/16/2020 2:12 4/16/20 6:57 4:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363110 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) (Indeterminate) OK Hard reset on the frozen router INC363110 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC362989 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/15/2020 17:55 4/15/20 21:17 3:22:00 4:00:00 Compliant Power Generator failure (Radiator failure) (Radiator failure) OK The radiator has been replaced.and 1 gallon colant added INC363246 HDO464 VALLUE Ouest Ericsson 2G A Talkpool 4/16/2020 3:31 4/16/20 5:17 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Generator failure (Indeterminate) Indeterminate INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363071 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/20 17:48 4/15/20 21:00 3:12:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Loose contact on data cable between DUG & RUS OK Data cable fixed. INC363009 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/20 13:40 4/15/20 20:45 31:05:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found off in R sector OK Power reset applied on RUS INC355785 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/20 22:11 4/15/20 20:05 357:54:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 OK RUS01B8 has been replaced. INC363108 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/20 19:36 4/16/20 5:12 9:36:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Apr 16 05:31:04 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 16 Apr 2020 11:31:04 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 16th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates also. HDC170 ? restored HDO663 ? Restored HGA127 ? Team is working HDN183 ? Restored HDC286 ? Portable genet is running now Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 April 2020 07:15 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub; Mackenzy Boursiquot Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this April 16th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this April 16th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 404:13:09 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 255:27:09 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 52:22:09 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 50:00:09 Power Power Failure (Indeterminate) Unsafe area, according to TP team, there is gun shooting in the area team cannot reach the site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 20:28:09 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due guns shooting. INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 18:44:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 18:40:09 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 17:32:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 17:32:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 14:48:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 12:49:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 11:24:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/2020 19:44 11:24:09 Dependent Affected by the power issue at the main site Affected by HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/2020 19:44 11:24:09 Dependent Affected by the power issue at the main site Affected by HDC170 INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/2020 20:41 10:27:09 Power Power Failure (Indeterminate) Team is on site INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/2020 23:02 8:06:09 Power Generator failure (Indeterminate) Talkpool is not able to provide the update. INC363225 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 0:00 7:08:09 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 7:05:09 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 6:53:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 6:31:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363238 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 1:32 5:36:09 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 1:48 5:20:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363159 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 2:18 4:50:09 Power Power Failure (Indeterminate) Site located in a private property. ETA: 08:00h INC363159 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 2:18 4:50:09 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC363247 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/16/2020 3:28 3:40:09 RBS RBS Fault (RBS door faulty) RBS door damaged. Team will check the site this morning INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 3:18:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 1:28:09 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC363253 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/16/2020 5:50 1:18:09 Power Power Failure (Solar System failure) solar site ,it will back on air with the sunrise INC363253 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/16/2020 5:50 1:18:09 Dependent Affected by the power issue at the main site Affected by HDS294 INC363253 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/16/2020 5:50 1:18:09 Dependent Affected by the power issue at the main site Affected by HDS294 INC363174 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/16/2020 5:56 1:12:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 AM. INC363180 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/16/2020 6:44 0:24:09 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3238:48:09 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 463:28:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 355:08:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 313:56:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 267:26:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 237:48:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 206:08:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/2020 22:00 177:08:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 102:59:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 73:06:09 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 71:38:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 67:08:09 RBS RBS Fault (DUG Failure) Faulty DUG needed to replaced. Spare part not yet available. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 63:18:09 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 55:53:09 RBS RBS Fault (DTRU failure) Faulty DTRU collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 40:21:09 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 29:04:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 23:36:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 10:43:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363253 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 3:50 3:18:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7H00 AM INC363175 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/16/2020 6:00 1:08:09 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site?s revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362992 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/20 18:35 4/15/20 19:20 0:45:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Under frequency OK Genset has been restarted INC363048 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 16:35 4/15/20 21:02 4:27:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty fan belt Spare Fan belt has been replaced and genset restarted INC363094 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 20:09 4/15/20 23:50 3:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Lack of oil and defective regulator OK Regulator has been fixed and 1 gallon of oi added INC363094 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/15/20 20:09 4/15/20 23:50 3:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO511. Cascaded Back on air with the main site INC363208 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 21:06 4/15/20 22:30 1:24:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with external battery INC363211 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 21:14 4/16/20 0:38 3:24:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been restarted INC363242 HDO057 HEXAGON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/20 3:00 4/16/20 3:35 0:35:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Back on air without intervention INC362871 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 4/15/20 11:28 4/15/20 19:30 8:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363067 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/15/20 17:49 4/15/20 20:27 2:38:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to water leak, water pump damaged OK 1 gal. of coolant added and genset restarted. INC362749 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 4/15/20 13:36 4/15/20 20:40 7:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Loose contact in main switch OK Main switch fixed. INC362998 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/15/20 18:44 4/15/20 21:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Back in service with the main site. INC362998 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/15/20 18:44 4/15/20 21:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Back in service with the main site. INC362998 HDC227 FLANDER Centre Ericsson 2G D Talkpool 4/15/20 18:44 4/15/20 21:47 3:03:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to water consumption, starter battery issue. OK 1 gal. of coolant / 0.5 gal. of oil added and genset restarted. INC362999 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/15/20 18:48 4/15/20 21:30 2:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal. of oil / 1 gal. of coolant added and genset restarted. INC362999 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/15/20 18:48 4/15/20 21:30 2:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Back in service with the main site. INC363095 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363095 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363095 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363095 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363095 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/15/20 19:44 4/15/20 21:41 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO307 Cascaded Back in service with the main site. INC363125 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/15/20 21:56 4/15/20 23:25 1:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC362706 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/14/20 22:10 4/16/20 0:10 26:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air after reload by NOC INC363216 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/15/20 22:04 4/16/20 6:10 8:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363157 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 4/16/2020 2:12 4/16/20 6:57 4:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363110 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) (Indeterminate) OK Hard reset on the frozen router INC363110 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC363110 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/15/2020 19:49 4/15/20 20:41 0:52:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HGA005 OK site up with the main site. INC362989 HAIGA147 CARREFOUR CHADIE Sud ZTE 2G D Talkpool 4/15/2020 17:55 4/15/20 21:17 3:22:00 4:00:00 Compliant Power Generator failure (Radiator failure) (Radiator failure) OK The radiator has been replaced.and 1 gallon colant added INC363246 HDO464 VALLUE Ouest Ericsson 2G A Talkpool 4/16/2020 3:31 4/16/20 5:17 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Generator failure (Indeterminate) Indeterminate INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/2020 21:49 4/16/20 6:49 9:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS204 Cascaded Back in service with the main site. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363071 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/15/20 17:48 4/15/20 21:00 3:12:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Loose contact on data cable between DUG & RUS OK Data cable fixed. INC363009 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/14/20 13:40 4/15/20 20:45 31:05:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found off in R sector OK Power reset applied on RUS INC355785 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 3/31/20 22:11 4/15/20 20:05 357:54:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 OK RUS01B8 has been replaced. INC363108 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/15/20 19:36 4/16/20 5:12 9:36:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[48075941].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[48075941].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 6E66E4999F7742F998E965A9C43A7239.png Type: image/png Size: 132 bytes Desc: 6E66E4999F7742F998E965A9C43A7239.png URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 06:42:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 12:42:53 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 5 3 10 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 0 0 14 ZTE 1 1 0 0 1 Huawei 9 4 4 1 9 Network 24 6 4 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 2 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 405:46:25 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 257:00:25 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 53:55:25 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 51:33:25 Power Power Failure (Indeterminate) Unsafe area, according to TP team, waiting for new update from them INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 22:01:25 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 20:17:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 20:13:25 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 19:05:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 19:05:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 16:21:25 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 14:22:25 Power Power Failure (Solar System failure) solar system failed; site should be up with the sun energy. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 8:38:25 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 8:26:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 8:04:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 1:10 7:31:25 Power Generator failure (Indeterminate) Team is working on site INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 1:48 6:53:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363159 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 2:18 6:23:25 Power Power Failure (Indeterminate) Team is working on site INC363159 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/16/2020 2:18 6:23:25 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 4:51:25 Power Power Failure (Solar System failure) solar system failed; site should be up with the sun energy. INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 3:01:25 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363175 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/16/2020 6:00 2:41:25 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC363180 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/16/2020 6:44 1:57:25 Power Generator failure (Indeterminate) Site will be back up once solar energy back to the normal INC363180 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/16/2020 6:44 1:57:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363258 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 7:17 1:24:25 Power Generator failure (Indeterminate) Team has been informed , ETA 9:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 07:42:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 13:42:44 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 4 5 3 9 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 13 ZTE 2 2 1 0 2 Huawei 6 4 4 0 6 Network 21 7 5 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 1 0 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 406:46:06 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 258:00:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 54:55:06 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 52:33:06 Power Power Failure (Indeterminate) Unsafe area, according to TP team, waiting for new update from them INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 23:01:06 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 21:17:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 21:13:06 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/2020 13:36 20:05:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 4:00 PM. ETR to be provided. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 20:05:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 17:21:06 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/2020 18:19 15:22:06 Power Power Failure (Solar System failure) solar system failed; site should be up with the sun energy. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 9:38:06 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363145 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 0:15 9:26:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 9:04:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 1:10 8:31:06 Power Generator failure (Indeterminate) Site is out of fuel , waiting for pictures INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 5:51:06 Power Power Failure (Solar System failure) solar system failed; site should be up with the sun energy. INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 4:01:06 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363174 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/16/2020 5:56 3:45:06 Power Generator failure (Indeterminate) Team is working on the site. INC363180 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/16/2020 6:44 2:57:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363280 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 4/16/2020 7:48 1:53:06 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC363276 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/16/2020 8:30 1:11:06 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 07:49:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 13:49:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3241:28:00 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 466:08:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/2020 12:00 357:48:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC357793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/3/2020 5:12 316:36:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 270:06:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 240:28:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC359637 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/7/2020 17:00 208:48:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 105:39:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 75:46:00 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 74:18:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 65:58:00 RBS RBS Fault (RRUS Failure) Faulty RRUS12B5 and antenna needed to replaced. Spare part not yet available. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 58:33:00 RBS RBS Fault (DTRU failure) Faulty DTRU collected. Replacement is postponed for 4/16/2020. ETA not yet available. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 43:01:00 RBS RBS Fault (DTRU failure) Faulty DTRU needed to replaced. Spare part not yet available. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 31:44:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 collected. Replacement is postponed for 4/16/2020. ETA not yet available INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/2020 7:32 26:16:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 13:23:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363250 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 3:50 5:58:00 Power Power Failure (Indeterminate) Team is on site. INC363197 HGA014 AZILE Nippes Ericsson 2G A Talkpool 4/16/2020 9:00 0:48:00 RBS RBS Fault (Indeterminate) Team is informed, NO ETA provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 07:52:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 13:52:01 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC363188 HGA103 DAME_MARIE Sud Ericsson A Talkpool 4/16/2020 7:40 2:10:51 Power Generator failure (Indeterminate) Team is working on site. INC363268 HDN239 ST_RAPHAEL_II Nord Ericsson D Talkpool 4/16/2020 8:10 1:40:51 RBS Generator failure (Indeterminate) Team has been dispatched and ETA:10h20 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 09:28:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 15:28:04 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 6 4 9 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 0 0 14 ZTE 2 2 0 0 2 Huawei 6 4 4 0 6 Network 22 7 4 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 1 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 408:30:31 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 259:44:31 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 56:39:31 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/14/2020 5:08 54:17:31 Power Power Failure (Indeterminate) Unsafe area, according to TP team, waiting for new update from them INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 24:45:31 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 23:01:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 22:57:31 Power Generator failure (Indeterminate) Faulty Plug water. The follow-up is already done to take one on another site on 4/16/2020 INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 21:49:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/2020 16:20 19:05:31 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by power team. They are waiting for pictures INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 11:22:31 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 10:15:31 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363247 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/16/2020 3:28 7:57:31 RBS RBS Fault (RBS door faulty) RBS door damaged. Power and TX team will work together . ETA not yet available. INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 7:35:31 Power Power Failure (Solar System failure) Solar system failed and the genset while should boosted the system is also faulty. Site should be up with the sun energy. INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 5:45:31 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363174 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/16/2020 5:56 5:29:31 Power Generator failure (Indeterminate) Team still working on the site. INC363180 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/16/2020 6:44 4:41:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363283 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 4/16/2020 9:00 2:25:31 Power Generator failure (Indeterminate) Power team has been performed, Tx team is requested. ETA: 1:00 PM INC363283 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 4/16/2020 9:00 2:25:31 Dependent Affected by the power issue at the main site Affected by HDC295 INC363303 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 9:04 2:21:31 Power Generator Failure (Starter battery failure) Starter battery faulty , spare will be collected to Digicel WH, ETA not yet provided INC363250 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 9:39 1:46:31 Power Power Failure (Indeterminate) Team is waiting for access. INC363322 HDN231 DEPHASIEN Nord-Est Ericsson 2G B Talkpool 4/16/2020 10:41 0:44:31 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 0:42:31 Power Power Failure (Indeterminate) AC alternator faulty. TP to provide a plan to recover the site. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 10:44:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 16:44:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3244:22:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 469:02:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 273:00:52 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 243:22:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Team is on site waiting for access. Follow up is ongoing INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 108:33:52 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 78:40:52 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 77:12:52 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/2020 12:00 72:42:52 RBS RBS Fault (DUG Failure) DUG spare collected and sent to the region. ETR April 17/04/2020. INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 68:52:52 RBS RBS Fault (RRUS Failure) RRUS12B5 replaced but issue remains. Team will check the issue again today INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 61:27:52 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 45:55:52 RBS RBS Fault (DTRU failure) DTRU spare collected and will be replaced today. ETR to be provided INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 34:38:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 16:17:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 12:05:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363320 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 4/16/2020 10:41 2:01:52 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC363338 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/16/2020 11:28 1:14:52 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 1:05:52 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare will be collected today for replacement INC363337 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/16/2020 11:40 1:02:52 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 12:40:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 18:40:18 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 4 9 4 7 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 13 ZTE 3 3 0 0 3 Huawei 8 3 3 0 8 Network 24 7 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 1 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 411:44:16 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 262:58:16 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/2020 2:46 59:53:16 Fuel Generator failure (Fuel issue) Fuel team is aware, since 4/15/2020 at 3:20 PM, ETR to be provided. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 27:59:16 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 26:15:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 26:11:16 Power Generator failure (Indeterminate) Team still working on the site. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 25:03:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 14:36:16 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 13:29:16 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/2020 3:50 10:49:16 Power Power Failure (Solar System failure) Solar system failed and the genset while should boosted the system is also faulty. Site should be up with the sun energy. INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 8:59:16 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363180 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/16/2020 6:44 7:55:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363303 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 9:04 5:35:16 Power Generator Failure (Starter battery failure) Starter battery faulty , TP is not managing it's team to reach the site INC363250 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 9:39 5:00:16 Power Power Failure (Indeterminate) Team is still working on site. INC363322 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/16/2020 10:41 3:58:16 Power Generator failure (Indeterminate) Team has been informed. ETA: expired, new ETA not provided yet. INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 3:56:16 Power Power Failure (Indeterminate) AC alternator faulty. TP to provide a plan to recover the site. INC363188 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/16/2020 11:25 3:14:16 Power Generator Failure (Engine broken) Genset breakdown; assessment will be shared as soon as possible. INC363344 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 4/16/2020 11:42 2:57:16 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:45 PM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 11:46 2:53:16 Power Power Failure (Indeterminate) Team is in front of the gate, access will be provided soon. INC363356 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 4/16/2020 12:40 1:59:16 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:45 PM INC363356 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D 4/16/2020 12:40 1:59:16 Dependent Affected by the power issue at the main site Affected by HDN111 INC363351 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 12:50 1:49:16 Power Generator failure (Indeterminate) Team has been informed , ETA 2:30 PM INC363431 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 4/16/2020 12:52 1:47:16 Power Power Failure (Indeterminate) Team has been informed; ETA 3:00 pm. INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 13:48 0:51:16 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 12:44:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 18:44:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3246:22:37 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 471:02:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 275:00:37 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 245:22:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting 1800 band collected. Team is on site . INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 110:33:37 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 80:40:37 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 79:12:37 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/2020 15:50 70:52:37 RBS RBS Fault (RRUS Failure) RRUS12B5 replaced but issue remains. Team is on site INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 63:27:37 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 47:55:37 RBS RBS Fault (DTRU failure) DTRU spare collected and will be replaced today. ETR :6h30 PM INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 36:38:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 18:17:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 14:05:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 3:05:37 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare will be collected today for replacement INC363337 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/16/2020 11:40 3:02:37 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 1:54:37 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC363357 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/16/2020 12:50 1:52:37 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC363450 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/16/2020 13:48 0:54:37 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 12:45:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 18:45:14 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC363188 HGA103 DAME_MARIE Sud Ericsson A Talkpool 4/16/2020 7:40 2:10:51 Power Generator failure (Indeterminate) Team is working on site. INC363268 HDN239 ST_RAPHAEL_II Nord Ericsson D Talkpool 4/16/2020 8:10 1:40:51 RBS Generator failure (Indeterminate) Team has been dispatched and ETA:10h20 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 14:31:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 20:31:06 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 2 9 4 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 13 ZTE 5 5 0 0 5 Huawei 5 2 2 0 5 Network 23 8 2 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 2 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 413:33:27 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 264:47:27 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 29:48:27 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 28:04:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 28:00:27 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 26:52:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 16:25:27 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 15:18:27 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363441 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 1:27 15:01:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:35 PM INC363441 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/16/2020 1:27 15:01:27 Dependent Affected by the power issue at the main site Affected by HDN224 INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 1:48 14:40:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363247 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/16/2020 3:28 13:00:27 RBS RBS Fault (RBS door faulty) RBS door damaged. Power and TX team will work together . ETA not yet available. INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/2020 5:40 10:48:27 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC363303 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 9:04 7:24:27 Power Generator Failure (Starter battery failure) Team is working on site INC363250 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/2020 9:39 6:49:27 Power Power Failure (Indeterminate) Team is still working on site. INC363322 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/16/2020 10:41 5:47:27 Power Generator failure (Indeterminate) Team has been informed. ETA: expired, new ETA not provided yet. INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 5:45:27 Power Power Failure (Indeterminate) AC alternator faulty. The spare part is already collected. The spare part is in transit for the region. INC363188 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/16/2020 11:25 5:03:27 Power Generator Failure (Engine broken) Genset breakdown; assessment will be shared as soon as possible. INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 4:42:27 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020 ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 13:48 2:40:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:45 PM INC363452 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 14:00 2:28:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:35 PM INC363455 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 15:05 1:23:27 Power Power Failure (Indeterminate) Team has been informed; ETA :5H INC363188 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 15:26 1:02:27 Dependent Affected by the power issue at the main site Affected by HGA103 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 16:20:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 22:20:46 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC363292 HDO300 LA_TRAMBLAY Ouest Huawei A Talkpool 4/16/2020 16:30 1:49:13 Power Generator failure (Indeterminate) Team has been dispatched and ETA:6h45 PM INC363523 HAIDN029 TERRE MAIS Nord ZTE A Talkpool 4/16/2020 17:20 0:59:13 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 16:32:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 22:32:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3250:11:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 474:51:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 278:49:16 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 249:11:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 114:22:16 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 84:29:16 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 83:01:16 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 67:16:16 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 51:44:16 RBS RBS Fault (DTRU failure) DTRU spare collected and will be replaced today. ETR :6h40 PM INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 40:27:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 22:06:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 17:54:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 6:54:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 5:43:16 RBS RBS Fault (Indeterminate) Team is on site working INC363357 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/16/2020 12:50 5:41:16 RBS RBS Fault (Indeterminate) Talk pool is still not managed the team to reach the site INC363450 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/16/2020 13:48 4:43:16 RBS RBS Fault (Indeterminate) Team is on the way . ETA :7h10 PM INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 1:21:16 RBS RBS Fault (Indeterminate) Talkpool is still not managed the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 17:08:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Apr 2020 23:08:30 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 16th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 16th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 415:57:37 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 267:07:20 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 32:08:20 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 30:28:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 30:12:38 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 29:04:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363228 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 0:03 18:37:38 Power Generator failure (Water Pump Issue) Faulty Water pump. Follow-up is ongoing ETR not provided yet INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 17:38:20 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 8:09:37 Power Power Failure (Indeterminate) AC alternator faulty. The spare part is already collected. The spare part is in transit to the region. INC363188 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/16/2020 11:25 7:27:37 Power Generator Failure (Engine broken) Genset knocking; follow-up is ongoing to get site running on portable genset. INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 7:02:20 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020 ETR to be provided by them INC363441 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 13:27 5:13:38 Transmission Transmission (NPU Failure) Faulty NPU. Follow-up is ongoing. ETR: 7:23 PM INC363441 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/16/2020 13:27 5:13:38 Dependent Affected by the power issue at the main site Affected by HDN224 INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 13:48 4:52:38 Transmission Transmission (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 4:52:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363188 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 15:26 3:26:37 Dependent Affected by the power issue at the main site Affected by HGA103 INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 17:28 1:24:37 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 8:30 pm. INC363509 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 17:25 1:23:20 Power Generator failure (Indeterminate) Team has been informed , ETA 7:30 PM INC363509 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/16/2020 17:25 1:23:20 Dependent Affected by the power issue at the main site Attached to HDO511 INC363493 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/16/2020 18:00 0:52:37 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 8:30 pm. INC363525 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 18:13 0:35:20 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3250:44:31 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 475:24:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 279:22:31 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 249:44:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 114:55:31 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 85:02:31 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty ,feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 83:34:31 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 67:49:31 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362481 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 4/14/2020 14:47 52:17:31 RBS RBS Fault (DTRU failure) DTRU spare . Team is on site INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 41:00:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 22:39:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 0:37 18:27:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 7:27:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 6:16:31 RBS RBS Fault (Indeterminate) Team is on site working INC363357 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/16/2020 12:50 6:14:31 RBS RBS Fault (Indeterminate) Talkpool team is still not managed the team to reach the site INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 1:54:31 RBS RBS Fault (Indeterminate) Talkpool team is still not managed the team to reach the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 17th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362916 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/15/20 13:36 4/16/20 9:48 20:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuell tank empty Fuel Delivery Delay Fuel added INC363084 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/15/20 19:44 4/16/20 10:54 15:10:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC363084 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 4/15/20 19:44 4/16/20 10:54 15:10:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC170 Cascaded Back in service with the main site HDC170 INC363084 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/15/20 19:44 4/16/20 10:54 15:10:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC170 Cascaded Back in service with the main site HDC170 INC363225 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/16/20 0:00 4/16/20 11:21 11:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuell tank empty Fuel Delivery Delay Fuel added INC363238 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/20 1:32 4/16/20 11:34 10:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuell tank empty Fuel Delivery Delay Fuel added INC363174 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 4/16/20 5:56 4/16/20 12:23 6:27:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363283 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 4/16/20 9:00 4/16/20 14:16 5:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363283 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 4/16/20 9:00 4/16/20 14:16 5:16:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC295 Cascaded Back in service with the main site HDC295 INC363356 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 4/16/20 12:40 4/16/20 17:47 5:07:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. on the genset Need to be justified 1 Gal of coolant added and genset restarted INC363356 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/16/20 12:40 4/16/20 17:47 5:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDN111 Cascaded Back in service with the main site HDN111 INC363344 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 4/16/20 11:42 4/16/20 16:26 4:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up by itself INC363452 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/16/20 14:00 4/16/20 17:51 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal. of oil added and genset restarted. INC363322 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/16/20 10:41 4/16/20 17:15 6:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) genset was stop Need to be justified Site has recovered by Commercial power (EDH INC363247 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/16/20 3:28 4/16/20 14:03 10:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363252 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/16/20 5:40 4/16/20 18:07 12:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuell tank empty Fuel Delivery Delay Fuel added INC362992 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/15/20 18:35 4/15/20 19:20 0:45:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Under frequency OK Genset has been restarted INC363048 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 16:35 4/15/20 21:02 4:27:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty fan belt Spare Fan belt has been replaced and genset restarted INC363094 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/20 20:09 4/15/20 23:50 3:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Lack of oil and defective regulator OK Regulator has been fixed and 1 gallon of oi added INC363094 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/15/20 20:09 4/15/20 23:50 3:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO511. Cascaded Back on air with the main site INC363208 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 21:06 4/15/20 22:30 1:24:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with external battery INC363211 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 21:14 4/16/20 0:38 3:24:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been restarted INC363242 HDO057 HEXAGON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/20 3:00 4/16/20 3:35 0:35:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Back on air without intervention INC363092 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/15/20 20:41 4/16/20 6:57 10:16:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Air consumption OK Air consumption fixed and restored INC363159 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/20 2:18 4/16/20 8:24 6:06:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) CPS Breaker tripped Need to be justified 1/2 gal of oil added and CPS Breaker has been reset INC363159 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 2:18 4/16/20 8:24 6:06:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Restored with the main site INC363258 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/20 7:17 4/16/20 9:28 2:11:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 gal of oil added and genset restarted INC363276 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/16/20 8:30 4/16/20 9:37 1:07:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal and front seal faulty OK 1\gal of oil and 1\gal of coolant added INC362188 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 13:44 4/16/20 14:35 0:51:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt cut OK Fan belt replaced and restarted INC363351 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 12:50 4/16/20 14:32 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored after GM INC362181 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/14/20 2:46 4/16/20 14:35 59:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and restarted INC363303 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/20 9:04 4/16/20 18:15 9:11:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Battery Faulty Need to be justified Breaker reset and battery replaced INC363250 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/16/20 9:39 4/16/20 16:00 6:21:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty radiator Need to be justified Faulty radiator has been replaced by another one. INC363431 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 4/16/20 12:52 4/16/20 15:48 2:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363251 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/16/20 3:50 4/16/20 9:46 5:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy. INC363046 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 4/15/20 16:20 4/16/20 9:46 17:26:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Need to be justified 190 gallons of fuel added; and genset was restarted. INC363418 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 4/16/20 11:20 4/16/20 13:30 2:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363215 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 4/15/20 21:49 4/16/20 5:48 7:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Ac alternator faulty. Need to be justified RCA and resolution details still pending from the contractor INC363215 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 4/15/20 21:49 4/16/20 5:48 7:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascaded Site is back in service ,once issue solved at the main site. INC363215 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/15/20 21:49 4/16/20 5:48 7:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascaded Site is back in service ,once issue solved at the main site. INC363215 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/15/20 21:49 4/16/20 5:48 7:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascaded Site is back in service ,once issue solved at the main site. INC363215 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 4/15/20 21:49 4/16/20 5:48 7:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascaded Site is back in service ,once issue solved at the main site. INC363137 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/15/20 23:02 4/16/20 7:50 8:48:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) DC Undervoltage due to batteries terminals loose Need to be justified Batterie terminals have been tightened INC363253 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/16/20 5:50 4/16/20 8:46 2:56:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK Site is back in service with the sun energy. INC363253 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/16/20 5:50 4/16/20 8:46 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Site is back in service ,once issue solved at the main site. INC363253 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/16/20 5:50 4/16/20 8:46 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Site is back in service ,once issue solved at the main site. INC363061 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/15/20 18:19 4/16/20 11:46 17:27:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) solar system failed Need to be justified Site is back in service after a soft breload performed by NOC. INC363455 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/16/20 15:05 4/16/20 17:13 2:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC357066 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/1/20 12:00 4/16/20 10:50 358:50:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B83 Spare RUS01B3 has been replaced. INC362820 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/15/20 7:32 4/16/20 11:12 27:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK Site back up once solar energy back to the normal INC358524 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/8/20 22:00 4/16/20 11:29 181:29:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B83 Spare RUS01B3 has been replaced. INC363320 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 4/16/20 10:41 4/16/20 14:05 3:24:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to battery faulty OK Genset restarted with an external battery INC361521 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/13/20 12:00 4/16/20 14:05 74:05:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG OK Faulty DUG replaced INC356801 HDN208 LIMBE Nord Ericsson 3G A Talkpool 4/13/20 15:50 4/16/20 15:35 71:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS012B5 Spare RUS012B5 has been replaced. INC363337 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/16/20 11:40 4/16/20 13:50 2:10:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Frozen RUS OK RUS was reset INC363450 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/16/20 13:48 4/16/20 17:59 4:11:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site back up by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 18:33:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 00:33:11 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 1 11 4 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 10 ZTE 6 6 1 0 6 Huawei 8 2 2 0 8 Network 24 9 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 2 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 417:37:26 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 268:51:26 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 33:52:26 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 32:08:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 32:04:26 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 30:56:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 19:22:26 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 9:49:26 Power Power Failure (AC Alternator) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363188 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/16/2020 11:25 9:07:26 Power Generator Failure (Engine broken) Genset knocking; follow-up is ongoing to get site running on portable genset. INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 8:46:26 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020 ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 6:44:26 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 6:44:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363188 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 15:26 5:06:26 Dependent Affected by the power issue at the main site Affected by HGA103 INC363509 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 17:25 3:07:26 Power Generator failure (Indeterminate) Team is working on site INC363509 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/16/2020 17:25 3:07:26 Dependent Affected by the power issue at the main site Attached to HDO511 INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 17:28 3:04:26 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 8:30 pm. INC363493 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/16/2020 18:00 2:32:26 Power Power Failure (Indeterminate) Team is on the site for corrective INC363525 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 18:13 2:19:26 Power Generator failure (Indeterminate) Team has been informed , ETA: 8:15PM INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 1:48:26 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 19:14 1:18:26 Power Generator failure (Indeterminate) Team is informed, ETA is expected INC363603 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 4/16/2020 19:20 1:12:26 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 1:06:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC363536 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/16/2020 19:31 1:01:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC363539 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/16/2020 19:56 0:36:26 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Thu Apr 16 19:03:54 2020 From: leveque.karl-sebastien at tpmanagementsa.com (SEBASTIAN LEVEQUE) Date: Thu, 16 Apr 2020 21:03:54 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hi all, Kindly receive the ETA for the sites without it. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/20 17:28 3:04:26 Power Power Failure (Indeterminate) Team is working INC363493 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/16/20 18:00 2:32:26 Power Power Failure (Indeterminate) Team is working INC363525 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 18:13 2:19:26 Power Generator failure (Indeterminate) UP and resolved INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/20 18:44 1:48:26 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 19:14 1:18:26 Power Generator failure (Indeterminate) ETA: 9:30PM INC363603 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 4/16/20 19:20 1:12:26 Power Power Failure (Indeterminate) Team is informed / Follow up is ongoing to get the ETA. INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/20 19:26 1:06:26 Power Power Failure (Indeterminate) Heavy reain team can not reach the site tonight ETA: 6AM | Roads conditions are not good INC363536 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/16/20 19:31 1:01:26 Power Power Failure (Indeterminate) ETA: 10PM INC363539 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/16/20 19:56 0:36:26 Power Power Failure (Indeterminate) ETA: 10PM Best regards. Mobile: +50931003004 Email: leveque.karl-sebastien@ tpmanagementsa.com On Apr 16, 2020, 8:34 PM -0400, Haiti Noc , wrote: > Hello All, > > > ???? ?????Received the NOC hourly report done at 8:00 PM > > > > Sites off? air by Class > > > > > Class > A > B > C > D > Total > > Total > 1 > 11 > 4 > 8 > 24 > > > > Sites off air by Technology > > > > > Vendor > 2G > 3G > LTE > TDD > Total > > Ericsson > 10 > 1 > 0 > 0 > 10 > > ZTE > 6 > 6 > 1 > 0 > 6 > > Huawei > 8 > 2 > 2 > 0 > 8 > > Network > 24 > 9 > 3 > 0 > 24 > > > > > > Sites off air by Reason > > > > > Reason > Power > Fuel > Fiber > RAN > Attached > Total > Total > 17 > 3 > 0 > 2 > 2 > 24 > > Ticket# > Site_ID > Site_Name > Department > Vendor > Technology > Class > Assigned Group > Date/time down > Duration > Fault Type > Problem Summary > Comments > INC358414 > HAIGA146 > JEREMIE > Grande-Anse > ZTE > 2G+3G > C > Talkpool > 3/30/2020 10:55 > 417:37:26 > RBS > RBS Fault (Indeterminate) > Faulty? ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. > INC358704 > HDO175 > VILLAGE_DE_DIEU > Port-au-Prince > Huawei > 2G+3G+LTE > B > Talkpool > 4/5/2020 15:41 > 268:51:26 > Power > Generator failure (Indeterminate) > Team can't reach the site due? the zone? blocked by police officers . Follow up is ongoing by security team. New update will be share once available > INC362783 > HDO222 > MERCREDI > Port-au-Prince > Huawei > 2G+3G+LTE > B > Talkpool > 4/15/2020 10:40 > 33:52:26 > Power > Power Failure (Indeterminate) > Unsafe area, team cannot reach site due to gun shots > INC362894 > HDS352 > BOIS VERNA AAP > Sud > Ericsson > 2G > A > Talkpool > 4/15/2020 12:24 > 32:08:26 > Power > Generator Failure (Engine broken) > Talkpool breakdown the genset, an assessment will be sent if persist. > INC363099 > HDN107 > ANSE_A_FOLEUR > Nord-Ouest > Ericsson > 2G+3G > B > Talkpool > 4/15/2020 12:28 > 32:04:26 > Power > Generator Failure (Head cylinder) > Faulty head cylinder, spare has been requested. ETR not provided yet. > INC362944 > HDN325 > CHANSOLME > Nord-Ouest > Ericsson > 2G > D > O&M_Fuel > 4/15/2020 13:36 > 30:56:26 > Fuel > Generator failure (Fuel issue) > Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. > INC363160 > HDO150 > PORTAIL_LEOGANE > Port-au-Prince > Huawei > 2G+3G+LTE > B > O&M FUEL > 4/16/2020 1:10 > 19:22:26 > Fuel > Generator failure (Fuel issue) > Site is out of fuel but team cannot access the site due to unsafe area > INC363243 > HAIDS271 > BOUSQUET > Sud > ZTE > 2G+3G > C > Talkpool > 4/16/2020 10:43 > 9:49:26 > Power > Power Failure (AC Alternator) > Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM > INC363188 > HAIGA103 > DAME_MARIE > Grande-Anse > ZTE > 2G+3G > C > Talkpool > 4/16/2020 11:25 > 9:07:26 > Power > Generator Failure (Engine broken) > Genset knocking; follow-up is ongoing to get site running on portable genset. > INC363343 > HDO531 > CATALPA_2 > Port-au-Prince > Huawei > 2G+3G+LTE > B > O&M FUEL > 4/16/2020 11:46 > 8:46:26 > Fuel > Generator failure (Fuel issue) > Team is informed since 3:49 PM? 4/16/2020 ETR to be provided by them > INC363354 > HDN136 > MARE_ROUGE > Nord-Ouest > Ericsson > 2G > D > Digicel > 4/16/2020 13:48 > 6:44:26 > Transmission > Transmission (Indeterminate) > Access issue due to payment, Follow up is ongoing. > INC363240 > HDC332 > TI FOND > Centre > Ericsson > 2G > D > Talkpool > 4/16/2020 13:48 > 6:44:26 > Power > Power Failure (Solar System failure) > Site will be back up once solar energy back to the normal > INC363188 > HAIGA118 > DAME_MARIE_CITY > Grande-Anse > ZTE > 2G+3G > B > Talkpool > 4/16/2020 15:26 > 5:06:26 > Dependent > Affected by the power issue at the main site > Affected by HGA103 > INC363509 > HDO511 > JACKET_TOTO_II > Port-au-Prince > Huawei > 2G+3G+LTE > B > Talkpool > 4/16/2020 17:25 > 3:07:26 > Power > Generator failure (Indeterminate) > Team is working on site > INC363509 > HDO698 > PV CLUB_COW > Port-au-Prince > Huawei > 2G+3G+LTE > C > Talkpool > 4/16/2020 17:25 > 3:07:26 > Dependent > Affected by the power issue at the main site > Attached to HDO511 > INC363516 > HDS015 > LA_VOUTE > Sud-Est > Ericsson > 2G > D > Talkpool > 4/16/2020 17:28 > 3:04:26 > Power > Power Failure (Indeterminate) > Team has been informed to send a team to reach the site. ETA 8:30 pm. > INC363493 > HDS260 > FLANMENDS > Sud > Ericsson > 2G > D > Talkpool > 4/16/2020 18:00 > 2:32:26 > Power > Power Failure (Indeterminate) > Team is on the site for corrective > INC363525 > HDO227 > ROUTE_MOLEA > Port-au-Prince > Huawei > 2G+3G+LTE > B > Talkpool > 4/16/2020 18:13 > 2:19:26 > Power > Generator failure (Indeterminate) > Team has been informed , ETA: 8:15PM > INC363496 > HDS315 > NAN MAGRE > Sud-Est > Ericsson > 2G > D > Talkpool > 4/16/2020 18:44 > 1:48:26 > Power > Power Failure (Solar System failure) > The site will be back in service at sunrise > INC363390 > HAIDO043 > VILLAGE CHAMBRUN > Port-au-Prince > Huawei > 2G+3G+LTE > B > Talkpool > 4/16/2020 19:14 > 1:18:26 > Power > Generator failure (Indeterminate) > Team is informed, ETA is expected > INC363603 > HDN135 > LA _VALLEE > Nord-Ouest > Ericsson > 2G > D > Talkpool > 4/16/2020 19:20 > 1:12:26 > Power > Power Failure (Indeterminate) > Team is informed, ETA not yet provided. > INC363533 > HAIGA150 > PREVILE_II > Grande-Anse > ZTE > 2G+3G > B > Talkpool > 4/16/2020 19:26 > 1:06:26 > Power > Power Failure (Indeterminate) > Team has been informed and the follow up is ongoing. ETA: Not yet available > INC363536 > HAIDS131 > LES_CAYES > Sud > ZTE > 2G+3G+LTE > B > Talkpool > 4/16/2020 19:31 > 1:01:26 > Power > Power Failure (Indeterminate) > Team has been informed and the follow up is ongoing. ETA: Not yet available > INC363539 > HDS034 > HABITATION ST PAUL > Sud-Est > Ericsson > 2G > D > Talkpool > 4/16/2020 19:56 > 0:36:26 > Power > Power Failure (Indeterminate) > Team has been informed to send a team to reach the site. ETA Not yet available > > > Sites Temporary Halted site due to not able to resolve issue > > Sites-out of service > Ticket# > Site_ID > Site_Name > Department > Vendor > Technology > Class > Date/time down > Fault Type > Problem Summary > Assigned Group > Expected Resolution Time > INC324415 > HAIDC257 > SAVANNE_DESOLEE > Artibonite > Ericsson > 2G > D > 5-Sep-19 > Access Owner > Legal following up to try to obtain authorization to operate site despite the seal > Acquisition > No ETR yet > INC263407 > HAIDO503 > RUE_TIREMAS > Port-au-Prince > Ericsson > 2G+3G > B > 16-Sep-19 > Security_Access > Site was completely sabotaged:? DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > Security > No ETR yet > INC360959 > HAIDN302 > NAN L'ETAT > Nord-Est > Ericsson > 2G > D > 17-Oct-19 > Access Road > Operation cost is higher than site?s revenue per month. Site? dismantling decision to be? discussed with commercial team. > RF > April, Thursday 16th > INC329811 > HAIDN040 > VAUDREUIL 4VEH > Nord > ZTE > 2G+3G > B > 31-Jan-20 > Access Owner > Waiting for Lawyer's response regarding renewal terms of lease contract > Acquisition > April, Friday 17th > INC336469 > HDO106 > MAGASIN_LAKAY > Port-au-Prince > Huawei > 2G+3G+LTE > B > 15-Feb-20 > Security_Access > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the? key of the building? from the owner is still pending. > Security > No ETR yet > INC338777 > HDO221 > 4_AVE_BOLOSSE > Port-au-Prince > Ericsson > 2G+3G > C > 20-Feb-20 > Security_Access > Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. > Security > No ETR yet > INC341018 > HGA047 > VALADE > Nippes > Ericsson > 2G > D > 26-Feb-20 > Security_Access > Negotiation restart with Reconnaissance and community's representative. > Security > April, Friday 17th > INC345624 > HGA045 > MORNE FEVRE > Nippes > Ericsson > 2G > D > 7-Mar-20 > Security_Access > Access blocked by ?bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support > Security > April, Friday 24th > > > Yours faithfully, > > Noc Team > NETWORK OPERATION CENTER > Unigestion Holding S.A, Digicel??Haiti > +(509) 3700-7600 | ??Email : haiti.noc at digicelgroup.com > # 151, Angle Ave. Jean Paul II & Imp. Duverger > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > -- > Powertt mailing list > Powertt at box568.bluehost.com > http://box568.bluehost.com/mailman/listinfo/powertt_tpmanagementsa.com -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 19:24:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 01:24:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3253:02:02 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 477:42:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 281:40:02 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 252:02:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 117:13:02 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 87:20:02 Power Power Failure (Indeterminate) DC converter inside the HPU are Faulty. Feedback is still expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 85:52:02 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 70:07:02 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 43:18:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 24:57:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 9:45:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 8:34:02 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 4:12:02 RBS RBS Fault (Indeterminate) Team has been informed. ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 20:11:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 02:11:35 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 2 8 2 5 17 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 1 0 0 7 ZTE 4 4 1 0 5 Huawei 5 2 2 0 5 Network 16 7 3 0 17 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 3 0 2 0 17 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 419:13:47 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 270:27:47 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 35:28:47 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 33:44:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 33:40:47 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 32:32:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 20:58:47 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 11:25:47 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 10:22:47 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020 ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 8:20:47 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing by Acquisition team. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 8:20:47 Power Power Failure (Solar System failure) Site will be back up once solar system back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 3:24:47 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 19:14 2:54:47 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 2:42:47 Power Power Failure (Indeterminate) Due to heavy rain and bad road condition in the region, the intervention cannot be performed at this time. ETA: tomorrow : 6h30 AM INC363536 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/16/2020 19:31 2:37:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h30 PM INC363615 HAIDN017 VAUDREUIL Nord ZTE A Talkpool 4/16/2020 20:45 1:23:47 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 1:11:47 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 22:10:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 04:10:13 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 2 8 3 10 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 12 ZTE 5 5 2 0 5 Huawei 6 2 2 0 6 Network 23 8 4 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 5 0 2 0 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 421:14:11 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 272:28:11 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 37:29:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 35:45:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 35:41:11 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 34:33:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 22:59:11 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 13:26:11 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 12:23:11 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 10:21:11 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. ETR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 10:21:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 5:25:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 4:55:11 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 4:43:11 Power Power Failure (Indeterminate) Due to heavy rain and bad road condition in the region and have to cross a river, the intervention cannot be performed at this time. ETA: tomorrow : 6h30 AM INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 3:24:11 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 3:12:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 4/16/2020 21:50 2:19:11 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 2:19:11 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363553 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/16/2020 22:00 2:09:11 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 1:54:11 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363557 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/16/2020 22:20 1:49:11 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 1:29:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 1:00:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site at night due to gun shots, ETA: 6:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 22:12:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 04:12:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3255:52:07 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 480:32:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 284:30:07 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 254:52:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 120:03:07 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 90:10:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 88:42:07 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 72:57:07 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 46:08:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 27:47:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 12:35:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 11:24:07 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 7:02:07 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 3:12:07 RBS RBS Fault (Indeterminate) Team is doing a troubleshooting with BSC, more update is expected forom team. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 2:56:07 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Feedback is expected from Talkpool Team INC363634 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/16/2020 23:12 1:00:07 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 16 23:06:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 05:06:24 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 2 8 3 10 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 12 ZTE 5 5 2 0 5 Huawei 6 2 2 0 6 Network 23 8 4 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 6 0 2 0 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 422:09:21 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 273:23:21 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 38:24:21 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 36:40:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 36:36:21 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 35:28:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 23:54:21 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 14:21:21 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 13:18:21 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 11:16:21 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 11:16:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 6:20:21 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 5:50:21 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 5:38:21 Power Power Failure (Indeterminate) Due to heavy rain and bad road condition in the region and have to cross a river, the intervention cannot be performed at this time. ETA: tomorrow : 6h30 AM INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 4:19:21 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 4:07:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 3:14:21 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 4/16/2020 21:50 3:14:21 Fuel Generator failure (Fuel issue) Fuel issue. Follow up is ongoing with concerned team INC363553 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/16/2020 22:00 3:04:21 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 2:49:21 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 2:24:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 1:55:21 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site at night due to gun shots, ETA: 6:30 AM INC363641 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 4/17/2020 0:36 0:28:21 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 01:21:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 07:21:07 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 4 9 3 12 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 1 0 0 15 ZTE 7 6 3 0 7 Huawei 6 2 2 0 6 Network 28 9 5 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 2 0 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 424:24:37 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 275:38:37 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 40:39:37 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 38:55:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 38:51:37 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 37:43:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 26:09:37 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 16:36:37 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 15:33:37 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 13:31:37 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. ETR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 13:31:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 8:35:37 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 8:05:37 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 7:53:37 Power Power Failure (Indeterminate) Due to heavy rain and bad road condition in the region and have to cross a river, the intervention cannot be performed at this time. ETA: tomorrow : 6h30 AM INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 6:34:37 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 6:22:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 4/16/2020 21:50 5:29:37 Fuel Generator failure (Fuel issue) Fuel issue. Team informed since 4/17/2020 at 1:05 AM. Follow up is ongoing with them. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 5:29:37 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363553 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/16/2020 22:00 5:19:37 Power Power Failure (Indeterminate) Team is informed, ETA 4:00 AM INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 5:04:37 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 4:39:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 4:10:37 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site at night due to gun shots, ETA: 6:30 AM INC363641 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 4/17/2020 0:36 2:43:37 Power Power Failure (Indeterminate) Team is informed, ETA 4:00 AM INC363572 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE A Talkpool 4/17/2020 1:11 2:08:37 Power Power Failure (Indeterminate) Team is informed, ETA 5:00 AM INC363577 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 4/17/2020 1:12 2:07:37 Power Power Failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC363579 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/17/2020 1:12 2:07:37 Power Power Failure (Indeterminate) Due to site location, the intervention will be delayed. ETA: 6h30 AM INC363576 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G B Talkpool 4/17/2020 1:32 1:47:37 Power Power Failure (Indeterminate) site is located in red zone, ETA 08:00AM INC363653 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 4/17/2020 1:57 1:22:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 01:24:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 07:24:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3259:04:18 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 483:44:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 287:42:18 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 258:04:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 123:15:18 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 93:22:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 91:54:18 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 76:09:18 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 49:20:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 30:59:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 15:47:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 14:36:18 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 10:14:18 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 6:24:18 RBS RBS Fault (Indeterminate) Team is doing a troubleshooting with BSC, more update is expected from team. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 6:08:18 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Feedback is expected from Talkpool Team INC363634 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/16/2020 23:12 4:12:18 RBS RBS Fault (Indeterminate) Due to heavy rain and bad road condition, the intervention will be delayed. ETA: 5h30 AM INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/2020 0:30 2:54:18 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 02:07:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 08:07:18 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 4 12 7 12 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 1 0 0 17 ZTE 14 13 6 0 14 Huawei 6 2 2 0 6 Network 37 16 8 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 6 0 2 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 425:10:32 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 276:24:32 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 41:25:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 39:41:32 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 39:37:32 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 38:29:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 26:55:32 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 17:22:32 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 16:19:32 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 14:17:32 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. ETR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 14:17:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 9:21:32 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 8:51:32 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 8:39:32 Power Power Failure (Indeterminate) Due to heavy rain and bad road condition in the region and have to cross a river, the intervention cannot be performed at this time. ETA: 6h30 AM INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 7:20:32 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 7:08:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 4/16/2020 21:50 6:15:32 Fuel Generator failure (Fuel issue) Fuel issue. Team informed since 4/17/2020 at 1:05 AM. Follow up is ongoing with them. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 6:15:32 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363553 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/16/2020 22:00 6:05:32 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 5:50:32 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 5:25:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 4:56:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site at night due to gun shots, ETA: 6:30 AM INC363641 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 4/17/2020 0:36 3:29:32 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC363572 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE A Talkpool 4/17/2020 1:11 2:54:32 Power Power Failure (Indeterminate) Team is informed, ETA 5:00 AM INC363577 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 4/17/2020 1:12 2:53:32 Power Power Failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC363579 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/17/2020 1:12 2:53:32 Power Power Failure (Indeterminate) Due to site location, the intervention will be delayed. ETA: 6h30 AM INC363576 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G B Talkpool 4/17/2020 1:32 2:33:32 Power Power Failure (Indeterminate) site is located in red zone, ETA 08:00AM INC363653 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 4/17/2020 1:57 2:08:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h45 AM INC363658 HDC359 SAPATETE Centre Ericsson 2G #N/A Talkpool 4/17/2020 2:56 1:09:32 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC363572 HAIDN014 BRUNO Nord ZTE 2G+3G C Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363572 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G B Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363572 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363572 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G C Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363572 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE C Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363572 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363572 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/17/2020 3:03 1:02:32 Dependent Affected by the power issue at the main site Affected by HAIDN029 INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G #N/A Talkpool 4/17/2020 3:29 0:36:32 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 04:17:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 10:17:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3261:56:10 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 486:36:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 290:34:10 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 260:56:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 126:07:10 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 96:14:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 94:46:10 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 79:01:10 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 52:12:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 33:51:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 18:39:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 17:28:10 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 13:06:10 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 9:16:10 RBS RBS Fault (Indeterminate) Team is doing a troubleshooting with BSC, more update is expected from team. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 9:00:10 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Feedback is expected from Talkpool Team INC363634 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/16/2020 23:12 7:04:10 RBS RBS Fault (Indeterminate) Due to heavy rain and bad road condition, the intervention will be delayed. ETA: 5h30 AM (expired). Team is still on the way to reach the site. INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/2020 0:30 5:46:10 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 05:29:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 11:29:25 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 17th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 17th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 428:26:31 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 279:40:31 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 44:41:31 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 42:57:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 42:53:31 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 41:45:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 30:11:31 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 20:38:31 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA: 8h00 AM INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 19:35:31 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 17:33:31 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. ETR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 17:33:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 12:37:31 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 12:07:31 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 11:55:31 Power Power Failure (Indeterminate) Team encountered fuel issue to put on their car. New ETA: 08H00 AM INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 10:36:31 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 10:24:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 4/16/2020 21:50 9:31:31 Fuel Generator failure (Fuel issue) Fuel issue. Team informed since 4/17/2020 at 1:05 AM. Follow up is ongoing with them. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 9:31:31 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 9:06:31 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 8:41:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 8:12:31 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, ETA: 6:30 AM, expired, New update is expected INC363577 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 4/17/2020 1:12 6:09:31 Power Power Failure (Indeterminate) Team is working on the site INC363579 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/17/2020 1:12 6:09:31 Power Power Failure (Indeterminate) Team is working on the site INC363653 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 4/17/2020 1:57 5:24:31 Power Power Failure (Indeterminate) The 1st team cannot be reached over phone for update. A second team will be dispatched. A new ETA is expected. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 3:52:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363592 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 4/17/2020 5:07 2:14:31 Power Power Failure (Indeterminate) Team is informed, ETA 07:50AM. INC363665 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/17/2020 5:20 2:01:31 Dependent Affected by RBS issue on main site Attached by HDC152 INC363665 HDC166 NAN_GOMME Artibonite Ericsson 2G C Talkpool 4/17/2020 5:20 2:01:31 Dependent Affected by RBS issue on main site Attached by HDC152 INC363576 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/17/2020 5:22 1:59:31 Power Power Failure (Indeterminate) Site is located in a red zone, Team is informed, ETA 08:00AM. INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/2020 5:30 1:51:31 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy back to the normal INC363664 HDO034 SEGUY Port-au-Prince Huawei 2G+3G B Talkpool 4/17/2020 5:35 1:46:31 Power Power Failure (Indeterminate) Team is informed, ETA: 7:15AM INC363665 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/17/2020 5:35 1:46:31 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC363599 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/17/2020 5:48 1:33:31 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363670 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/17/2020 5:49 1:32:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC363705 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 4/17/2020 6:02 1:19:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC363705 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 4/17/2020 6:02 1:19:31 Dependent Affected by the power issue at the main site The site will be back in once the issue solved at HDS232 INC363671 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 4/17/2020 6:28 0:53:31 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC363671 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 4/17/2020 6:28 0:53:31 Dependent Affected by RBS issue on main site Affected by HDN207 INC363671 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/17/2020 6:28 0:53:31 Dependent Affected by RBS issue on main site Affected by HDN207 INC363671 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 4/17/2020 6:28 0:53:31 Dependent Affected by RBS issue on main site Affected by HDN207 INC363671 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 4/17/2020 6:28 0:53:31 Dependent Affected by RBS issue on main site Affected by HDN207 INC363704 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 4/17/2020 6:30 0:51:31 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3263:01:31 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/2020 23:40 487:41:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. RUS is now available. ETR April 16/04/2020 INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 291:39:31 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 262:01:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 127:12:31 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 97:19:31 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 95:51:31 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 80:06:31 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 53:17:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 34:56:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 19:44:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 18:33:31 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 14:11:31 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 10:21:31 RBS RBS Fault (Indeterminate) Team is doing a troubleshooting with BSC, more update is expected forom team. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 10:05:31 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Feedback is expected from Talkpool Team INC363634 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/16/2020 23:12 8:09:31 RBS RBS Fault (Indeterminate) Due to heavy rain and bad road condition, the intervention will be delayed. ETA: 5h30 AM (expired). Team is still on the way to reach the site. INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/2020 0:30 6:51:31 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 17th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363525 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 18:13 4/16/20 19:13 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Starter battery faulty. OK 1/2 gallon coolant added, restart with another battery. INC363509 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/20 17:25 4/16/20 19:35 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Emergency stopped press, Pressed by the team that welded the battery. OK reset button INC363509 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/16/20 17:25 4/16/20 19:35 2:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO511. Cascaded Back on air with the main site INC363441 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/20 13:27 4/16/20 21:10 7:43:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faullty NPU Need to be justified The faulty NPU has been replaced INC363441 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/16/20 13:27 4/16/20 21:10 7:43:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site affected by HDN224 Cascaded Back in service with the main site. INC363605 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE A Talkpool 4/16/20 19:18 4/16/20 20:00 0:42:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed, fuel filter dirty Ok under speed/ over load/ make checkup, reset alarm, restart INC363603 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 4/16/20 19:20 4/16/20 21:40 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC363557 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/16/20 22:20 4/16/20 22:23 0:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC363572 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE A Talkpool 4/17/20 1:11 4/17/20 5:44 4:33:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty battery starter Need to be justified Battery starter issue /make checkup, restart INC363572 HAIDN014 BRUNO Nord ZTE 2G+3G C Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363572 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G B Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363572 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363572 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G C Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363572 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE C Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363572 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363572 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/17/20 3:03 4/17/20 5:44 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN029 Cascaded Back in service with the main site. INC363553 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/16/20 22:00 4/17/20 5:39 7:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363641 HDN257 CAMP_COQ Nord Ericsson 2G A Talkpool 4/17/20 0:36 4/17/20 6:04 5:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon and a half of oil was added. INC363701 HDN216 PIGNON Nord Ericsson 2G+3G A Talkpool 4/17/20 6:24 4/17/20 7:01 0:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC363701 HDN321 LA BELLE MERE Nord Ericsson 2G D Talkpool 4/17/20 6:24 4/17/20 7:01 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN216 Cascaded Back in service with the main site. INC363701 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 4/17/20 6:24 4/17/20 7:01 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN216 Cascaded Back in service with the main site. INC363701 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 4/17/20 6:24 4/17/20 7:01 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN216 Cascaded Back in service with the main site. INC363701 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 4/17/20 6:24 4/17/20 7:01 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN216 Cascaded Back in service with the main site. INC363701 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 4/17/20 6:24 4/17/20 7:01 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN216 Cascaded Back in service with the main site. INC363493 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/16/20 18:00 4/16/20 21:24 3:24:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage OK The genset has been started with another battery INC363539 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/16/20 19:56 4/16/20 21:46 1:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC363188 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/16/20 11:25 4/16/20 21:55 10:30:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken OK 10 gal of fuel added in a portable genset to get the issue solved INC363188 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 4/16/20 15:26 4/16/20 21:55 6:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA103 Cascaded The site is back in service once the issue solved at HGA103 INC363536 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/16/20 19:31 4/16/20 22:34 3:03:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed and starter battery faulty OK The battery starter has been replaced then genset restarted Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363634 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/16/20 23:12 4/17/20 18:44 19:32:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified 1 gallon of coolant added then genset restarted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 06:35:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 12:35:10 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 3 8 6 18 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 1 0 0 21 ZTE 7 7 2 0 7 Huawei 7 2 2 0 7 Network 35 10 4 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 6 0 3 3 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 429:35:21 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 280:49:21 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 45:50:21 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 44:06:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 44:02:21 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 42:54:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 31:20:21 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 21:47:21 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA 8:30 am. INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 20:44:21 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 18:42:21 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. EtR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 18:42:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 13:46:21 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 13:16:21 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 13:04:21 Power Power Failure (Indeterminate) Due to heavy rain and bad road condition in the region and have to cross a river, the intervention cannot be performed at this time. Team will try the CM this morning. INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 11:45:21 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 11:33:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 4/16/2020 21:50 10:40:21 Fuel Generator failure (Fuel issue) Fuel issue. Team informed since 4/17/2020 at 1:05 AM. Follow up is ongoing with them. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 10:40:21 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 10:15:21 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 9:50:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 9:21:21 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, ETA expired, waiting for new update INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 5:01:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/2020 5:30 3:00:21 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy back to the normal INC363599 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/17/2020 5:48 2:42:21 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363670 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/17/2020 5:49 2:41:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 8 :40 am. INC363705 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 4/17/2020 6:02 2:28:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:00 am. INC363705 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 4/17/2020 6:02 2:28:21 Dependent Affected by the power issue at the main site The site will be back in once the issue solved at HDS232 INC363704 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/17/2020 6:30 2:00:21 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC363707 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 6:59 1:31:21 Power Generator failure (Indeterminate) Team has been informed , ETA 9:00 AM INC363715 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/17/2020 7:08 1:22:21 Power Power Failure (Indeterminate) Team is Informed, ETA:10h INC363715 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 4/17/2020 7:08 1:22:21 Dependent Affected by the power issue at the main site Affected by HDC276 INC363681 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 4/17/2020 7:12 1:18:21 Power Power Failure (Indeterminate) Team is Informed, ETA:10h INC363681 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/17/2020 7:12 1:18:21 Dependent Affected by the power issue at the main site Affected by HDC230 INC363683 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/17/2020 7:44 0:46:21 Power Power Failure (Indeterminate) Team is Informed, ETA not yet available. INC363715 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/17/2020 7:48 0:42:21 Power Power Failure (Indeterminate) Team is Informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 07:30:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 13:30:23 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 10 8 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 10 10 2 0 10 Huawei 8 2 2 0 9 Network 36 13 4 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 6 0 5 4 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 430:33:13 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 281:47:13 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 46:48:13 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 45:04:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 45:00:13 Power Generator Failure (Head cylinder) Faulty head cylinder, spare has been requested. ETR not provided yet. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 43:52:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 32:18:13 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 22:45:13 Power Generator Failure (Alternator Failure) Spare collected and will be replaced (4/17/2020). ETA 8:30 am. INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 21:42:13 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR to be provided by them INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 19:40:13 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. EtR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 19:40:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 14:44:13 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 14:14:13 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/16/2020 19:26 14:02:13 Power Power Failure (Indeterminate) Team is working on site. INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/2020 20:45 12:43:13 Power Power Failure (Indeterminate) Team doesn't have the HPU key, follow up is ongoing, ETR to be provided. INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 12:31:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M_Fuel 4/16/2020 21:50 11:38:13 Fuel Generator failure (Fuel issue) Fuel problem. Team informed since 04/17/2020 at 1:05 a.m. Monitoring is in progress. The site will be refueled at 10:00 am. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 11:38:13 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/2020 22:15 11:13:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/2020 22:40 10:48:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 10:19:13 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, ETA expired,waiting for new update INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/2020 5:30 3:58:13 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy back to the normal INC363599 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/17/2020 5:48 3:40:13 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363705 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 4/17/2020 6:02 3:26:13 Power Power Failure (Indeterminate) ETA: 9:00 am expired; more update is still expected from TP. INC363705 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 4/17/2020 6:02 3:26:13 Dependent Affected by the power issue at the main site The site will be back in once the issue solved at HDS232 INC363707 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 6:59 2:29:13 Power Generator failure (Indeterminate) Team is waiting for access INC363681 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 4/17/2020 7:12 2:16:13 Power Power Failure (Indeterminate) Team is Informed, ETA 10:45 AM. INC363681 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/17/2020 7:12 2:16:13 Dependent Affected by the power issue at the main site Affected by HDC230 INC363720 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/17/2020 7:12 2:16:13 Power Power Failure (Indeterminate) Team is Informed, ETA 10:15 AM. INC363683 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/17/2020 7:44 1:44:13 Power Power Failure (Indeterminate) Site will be back up once solar energy back to the normal INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/2020 7:52 1:36:13 Power Generator failure (Indeterminate) Site will be restored with commercial power INC363722 HDO114 Rue Mapou_BELVIL Port-au-Prince Huawei 3G A Talkpool 4/17/2020 7:52 1:36:13 RBS RBS Fault (Indeterminate) Team has been dispatched , no ETA provided INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/17/2020 8:14 1:14:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:00 am. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 1:06:13 Transmission Transmission (Indeterminate) Team is Informed, ETA 12:00 PM. INC363728 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 8:33 0:55:13 Power Generator failure (Indeterminate) Team is on site ETA 10:00 AM INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 4/17/2020 8:41 0:47:13 Dependent Affected by the power issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 4/17/2020 8:41 0:47:13 Dependent Affected by the power issue at the main site Affected by HGA150 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 07:39:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 13:39:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3265:18:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 293:56:12 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 264:18:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 129:29:12 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 98:08:12 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETR April 17/04/2020 INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 82:23:12 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETR April 17/04/2020. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 55:34:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 37:13:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 22:01:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 20:50:12 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 16:28:12 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 12:38:12 RBS RBS Fault (Indeterminate) Team is doing a troubleshooting with BSC, more update is expected from team. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 6:09:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 99:36:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 12:22:12 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Feedback is expected from Talkpool Team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 09:11:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 15:11:43 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 10 6 6 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 10 ZTE 7 7 1 0 7 Huawei 8 2 2 0 8 Network 25 10 3 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 6 0 3 2 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 432:15:22 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 283:29:22 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 48:30:22 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 46:46:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 46:42:22 Power Generator Failure (Head cylinder) Team is working on site. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 45:34:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 34:00:22 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/2020 10:43 24:27:22 Power Generator Failure (Alternator Failure) team is working on site. INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 11:46 23:24:22 Fuel Generator failure (Fuel issue) Team is informed since 3:49 PM 4/16/2020. ETR 10:30 AM INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 21:22:22 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. ETR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 21:22:22 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 19:14 15:56:22 Fuel Generator failure (Fuel issue) Team is informed since 11:15 PM 4/16/2020. ETR to be provided by them INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/2020 19:26 15:44:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:40 am. ETR to be provided. INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 4/16/2020 21:50 13:20:22 Power Power Failure (Indeterminate) Site has been refueled; TP power team support requested. TP has been informed to send a team. ETA not available yet. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 13:20:22 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 12:01:22 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, ETA expired, waiting for new update INC363599 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/17/2020 5:48 5:22:22 Power Power Failure (Solar System failure) Solar system failed Solar system failed and the genset while should boosted the system is also faulty. Site should be up with the sun energy. site will be back in service at sunrise INC363707 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 6:59 4:11:22 Power Generator failure (Indeterminate) Team is working on site INC363683 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/17/2020 7:44 3:26:22 Power Power Failure (Indeterminate) Site will be back up once solar energy back to the normal INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/2020 7:52 3:18:22 Power Generator failure (Indeterminate) Site will be restored with commercial power INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 2:56:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. Fuel stolen suspected on site; the site is under investigation before being refueled. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 2:48:22 Transmission Transmission (Indeterminate) Team is Informed, ETA 12:00 PM. INC363728 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 8:33 2:37:22 Power Generator failure (Indeterminate) Team is on site ETA 11:30 AM INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 4/17/2020 8:41 2:29:22 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 4/17/2020 8:41 2:29:22 Dependent Affected by Fuel issue at the main site Affected by HGA150 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 10:39:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 16:39:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3268:18:53 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/2020 3:42 296:56:53 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region. ETA : 5 h30PM INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 267:18:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/2020 0:09 132:29:53 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region . ETA : 5 h30PM INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 102:36:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/2020 7:30 101:08:53 RBS RBS Fault (RUS failure) RUS01B3 spare collected and sent to the region . ETA : 5 h30PM INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 85:23:53 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA:3h30 PM INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 58:34:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 40:13:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 25:01:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 23:50:53 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 19:28:53 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 17:54:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC363147 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/16/2020 20:57 15:41:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 15:38:53 RBS RBS Fault (Indeterminate) Team is doing a troubleshooting with BSC, more update is expected from team. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 15:22:53 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Feedback is expected from Talkpool Team INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 9:09:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363762 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/17/2020 10:29 2:09:53 RBS RBS Fault (Indeterminate) Team is on site working INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 0:51:53 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 10:41:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 16:41:32 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 12:11:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 18:11:11 +0000 Subject: [Rantt] NOC hourly report at 12:00 PM Message-ID: Hello All, Received the NOC hourly report done at 12:00 PM Sites off air by Class Class A B C D Total Total 1 9 4 6 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 10 ZTE 5 5 0 0 5 Huawei 5 2 2 0 5 Network 20 8 2 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 3 2 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 435:13:25 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 286:27:25 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 51:28:25 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 49:44:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 49:40:25 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 48:32:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 36:58:25 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363354 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 4/16/2020 13:48 24:20:25 Transmission Transmission (Indeterminate) Access issue due to payment, Follow up is ongoing. ETR to be provided.. INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/2020 13:48 24:20:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/2020 19:26 18:42:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:40 am. ETA 4:30 pm. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 16:18:25 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 14:59:25 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363599 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/17/2020 5:48 8:20:25 Power Power Failure (Solar System failure) Solar system failed, and the genset while should boosted the system is also faulty. Site should be up with the sun energy. site will be back in service at sunrise INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/2020 7:52 6:16:25 Power Generator failure (Indeterminate) Site will be restored with commercial power INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 5:54:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 5:46:25 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M_Fuel 4/17/2020 8:41 5:27:25 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C O&M_Fuel 4/17/2020 8:41 5:27:25 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363838 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/17/2020 11:48 2:20:25 Power Power Failure (Indeterminate) Team is Informed, ETA 2:35 PM. INC363858 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 13:13 0:55:25 Power Generator failure (Indeterminate) Team has been dispatched ETA 3:10 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 14:19:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 20:19:00 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 2 10 4 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 12 ZTE 8 8 1 0 8 Huawei 4 2 2 0 4 Network 24 12 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 4 0 2 6 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 437:21:14 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 288:35:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 53:36:14 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 51:52:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 51:48:14 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 50:40:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 39:06:14 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/2020 19:26 20:50:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:40 am. ETR 4:30 pm. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 18:26:14 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 17:07:14 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/2020 7:52 8:24:14 Power Generator failure (Indeterminate) Site will be restored with commercial power INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 8:02:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm expired; delay due to fuel truck issue. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 7:54:14 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M_Fuel 4/17/2020 8:41 7:35:14 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C O&M_Fuel 4/17/2020 8:41 7:35:14 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363838 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/17/2020 11:48 4:28:14 Power Power Failure (Indeterminate) Team is on site. INC363914 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/17/2020 12:48 3:28:14 Dependent Affected by the power issue at the main site Affected by HDC304 INC363914 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/17/2020 12:48 3:28:14 Dependent Affected by the power issue at the main site Affected by HDC304 INC363914 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/17/2020 13:52 2:24:14 Power Power Failure (Indeterminate) Team is Informed, ETA 05:00 PM. INC363879 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 14:35 1:41:14 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC363885 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/17/2020 15:12 1:04:14 Power Power Failure (Indeterminate) Team has been informed; ETA 6:15 pm. INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 15:13 1:03:14 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/2020 15:13 1:03:14 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 0:28:14 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 14:19:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 20:19:29 +0000 Subject: [Rantt] Recall: NOC hourly report at 2:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 2:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Apr 17 14:19:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 20:19:56 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 2 10 4 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 12 ZTE 8 8 1 0 8 Huawei 4 2 2 0 4 Network 24 12 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 4 0 2 6 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 437:21:14 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 288:35:14 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 53:36:14 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 51:52:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 51:48:14 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 50:40:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 39:06:14 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/2020 19:26 20:50:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:40 am. ETR 4:30 pm. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 18:26:14 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 17:07:14 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/2020 7:52 8:24:14 Power Generator failure (Indeterminate) Site will be restored with commercial power INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 8:02:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm expired; delay due to fuel truck issue. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 7:54:14 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M_Fuel 4/17/2020 8:41 7:35:14 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C O&M_Fuel 4/17/2020 8:41 7:35:14 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363838 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/17/2020 11:48 4:28:14 Power Power Failure (Indeterminate) Team is on site. INC363914 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/17/2020 12:48 3:28:14 Dependent Affected by the power issue at the main site Affected by HDC304 INC363914 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/17/2020 12:48 3:28:14 Dependent Affected by the power issue at the main site Affected by HDC304 INC363914 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/17/2020 13:52 2:24:14 Power Power Failure (Indeterminate) Team is Informed, ETA 05:00 PM. INC363879 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 14:35 1:41:14 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC363885 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/17/2020 15:12 1:04:14 Power Power Failure (Indeterminate) Team has been informed; ETA 6:15 pm. INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 15:13 1:03:14 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/2020 15:13 1:03:14 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 0:28:14 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 16:36:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 22:36:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3274:14:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 273:14:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 108:32:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 91:19:33 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 64:30:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 46:09:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 30:57:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 29:46:33 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 25:24:33 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 23:50:33 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 21:34:33 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 21:18:33 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Replacement is expected to be done today INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 15:05:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 6:47:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 4:34:33 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363939 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/17/2020 14:36 3:58:33 Power Generator failure (Battery Failure) Starter battery issue/ team is checking a starter battery to start the genset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 17:01:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Apr 2020 23:01:36 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 17th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 17th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 440:01:11 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 291:15:11 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 56:16:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 54:32:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 54:28:11 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 53:20:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 41:46:11 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/2020 19:26 23:30:11 Fuel Generator failure (Fuel issue) Fuel team is on site. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 21:06:11 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 19:47:11 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 10:42:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm expired; delay due to fuel truck issue. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 10:34:11 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M_Fuel 4/17/2020 8:41 10:15:11 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C O&M_Fuel 4/17/2020 8:41 10:15:11 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 15:13 3:43:11 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/2020 15:13 3:43:11 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 3:08:11 Transmission Transmission (Indeterminate) AFTER POWER INTERVENTION TX TEAM IS REQUESTED, No eta provided yet. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 2:12:11 Power Power Failure (Indeterminate) Talkpool refuses to managed the team to reach the site INC363960 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/17/2020 16:55 2:01:11 Power Power Failure (Indeterminate) Team is Informed, ETA 07:30 PM. INC364024 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/17/2020 18:16 0:40:11 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA: not available yet. INC364024 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/17/2020 18:16 0:40:11 Dependent Affected by the power issue at the main site Affected by HDS278 INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 0:36:11 Power Power Failure (Indeterminate) team is informed, ETA not yet available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3274:36:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 273:36:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 108:54:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 91:41:11 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 64:52:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 46:31:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 31:19:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 30:08:11 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 25:46:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 24:12:11 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 21:56:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 21:40:11 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Replacement is expected to be done today INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 15:27:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 7:09:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 4:56:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363939 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/17/2020 14:36 4:20:11 Power Generator failure (Battery Failure) Starter battery issue/ team is checking a starter battery to start the genset Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 17th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363664 HDO034 SEGUY Port-au-Prince Huawei 2G+3G B Talkpool 4/17/20 5:35 4/17/20 7:11 1:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without no intervention INC363722 HDO114 Rue Mapou_BELVIL Port-au-Prince Huawei 3G A Talkpool 4/17/20 7:52 4/17/20 9:12 1:20:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) Breaker tripped OK RBS Breaker has been reset INC363707 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/20 6:59 4/17/20 11:27 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No Cleared RCA provided INC363728 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/20 8:33 4/17/20 11:34 3:01:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil Sensor cabled unplugged OK Sensor cabled plugged and restarted INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/20 19:14 4/17/20 11:34 16:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added INC363776 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/20 11:07 4/17/20 11:50 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Restored by itself INC363776 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/17/20 11:07 4/17/20 11:30 0:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO523 Cascaded Recovered with the main site INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/20 11:46 4/17/20 12:52 25:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Fuel Delivery Delay Fuel has been added INC363858 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/20 13:13 4/17/20 15:28 2:15:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator Screws loose OK Screws tighted and 1 gal and a half of coolant added INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/20 7:52 4/17/20 14:45 6:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored with commercial power INC363879 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/20 14:35 4/17/20 18:17 3:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA is awaiting INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/20 10:43 4/17/20 13:25 26:42:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Spare DC alternator and oil sensor have been replaced. INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 4/16/20 21:50 4/17/20 12:33 14:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after a refueling. INC363705 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 4/17/20 6:02 4/17/20 9:08 3:06:00 4:00:00 Compliant Power Power Failure (E-power system fail) Rectifier failure OK Power reset the E-power INC363705 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 4/17/20 6:02 4/17/20 9:08 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS232 Cascaded Site is back in service once issue solved at the main site. INC363670 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/17/20 5:49 4/17/20 8:45 2:56:00 4:00:00 Compliant Power Generator Failure (Underspeed) Indeterminate OK All alarms have been reset and genset has been restarted. INC363577 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 4/17/20 1:12 4/17/20 6:15 5:03:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Fuel hose failure OK Fuel hose has been repaired 1/2 gallon of oil added. INC363653 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 4/17/20 1:57 4/17/20 6:15 4:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363579 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/17/20 1:12 4/17/20 7:11 5:59:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Due to faulty head cylinder gasket OK RCA and resolution details still pending from the contractor INC363885 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/17/20 15:12 4/17/20 17:30 2:18:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to faulty rear seal OK 1 gallon of oil has been added. INC363671 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) DUW was frozen OK Power reset applied on DUW INC363671 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363671 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363671 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363671 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363665 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/17/20 5:35 4/17/20 7:40 2:05:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) indeterminate OK No intervention. Site is up by itself. INC363665 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/17/20 5:20 4/17/20 7:40 2:20:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Attached by HDC152 Cascaded Site back on air with main site INC363665 HDC166 NAN_GOMME Artibonite Ericsson 2G C Talkpool 4/17/20 5:20 4/17/20 7:40 2:20:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Attached by HDC152 Cascaded Site back on air with main site INC363576 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/17/20 5:22 4/17/20 8:24 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363592 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 4/17/20 5:07 4/17/20 8:04 2:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK power mode auto and reset the cabinet ZTE. INC363715 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/17/20 7:08 4/17/20 9:20 2:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK No intervention. Site is up by itself. INC363715 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 4/17/20 7:08 4/17/20 9:20 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affceted by HDC276 OK Site back on air with main site INC363704 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/17/20 6:30 4/17/20 12:24 5:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed. OK Back on air with solar energy INC363679 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/17/20 7:48 4/17/20 12:44 4:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with solar energy INC363731 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/17/20 8:22 4/17/20 9:19 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/20 20:45 4/17/20 11:38 14:53:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363720 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/17/20 7:12 4/17/20 10:25 3:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Solar system failed OK Back on air with solar energy INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/20 5:30 4/17/20 9:58 4:28:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Solar system failed OK Back on air with solar energy INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/20 22:40 4/17/20 0:23 1:43:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with solar energy INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/20 22:15 4/17/20 11:21 13:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset portable out of fuel Fuel Delivery Delay Rescue has done on portable genset INC363799 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 4/17/20 12:16 4/17/20 14:20 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC363799 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/17/20 12:16 4/17/20 14:20 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Site back on air with main site INC363916 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 4/17/20 13:56 4/17/20 16:00 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/20 13:48 4/17/20 16:00 26:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with solar energy INC363838 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/17/20 11:48 4/17/20 17:10 5:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from team INC363958 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/17/20 16:52 4/17/20 18:05 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363958 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/17/20 16:52 4/17/20 18:05 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC363914 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/17/20 13:52 4/17/20 18:00 4:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site back on air with main site INC363914 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/17/20 12:48 4/17/20 18:00 5:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site back on air with main site INC363914 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/17/20 12:48 4/17/20 18:00 5:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site back on air with main site INC363973 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 4/17/20 17:40 4/17/20 18:05 0:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363973 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/18/20 18:05 24:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site INC363973 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/19/20 18:05 48:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site INC363973 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/20/20 18:05 72:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site INC363973 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/21/20 18:05 96:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363762 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/17/20 10:29 4/17/20 12:29 2:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Faulty RUS replaced INC363588 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/17/20 3:40 4/17/20 15:16 11:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Spare RUS has been replaced INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/20 23:40 4/17/20 16:00 496:20:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/20 0:09 4/17/20 15:22 135:13:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Site is up by itself INC363852 HDN204 BEDORET Nord Ericsson 2G D Talkpool 4/17/20 12:48 4/17/20 16:15 3:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Spare RUS has been replaced INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/20 7:30 4/17/20 17:47 106:17:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/20 3:42 4/17/20 18:27 302:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 19:07:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 01:07:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3276:43:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 275:43:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 111:01:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 93:48:56 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 66:59:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 48:38:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 33:26:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 32:15:56 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 27:53:56 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 24:03:56 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 23:47:56 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Replacement was expected to be done today. Feedback expected from them INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 17:34:56 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 9:16:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 7:03:56 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 19:07:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 01:07:44 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 8 3 9 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 12 ZTE 4 4 0 0 4 Huawei 6 2 2 0 6 Network 22 8 2 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 3 0 3 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 441:18:09 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 292:32:09 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 57:33:09 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 55:49:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 55:45:09 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 54:37:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 43:03:09 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 22:23:09 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 21:04:09 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 11:59:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm expired; delay due to fuel truck issue. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 11:51:09 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 15:13 5:00:09 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/2020 15:13 5:00:09 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 4:25:09 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested, ETA 09:00PM INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 3:29:09 Power Power Failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364024 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/17/2020 18:16 1:57:09 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA: 8h15 PM INC364024 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/17/2020 18:16 1:57:09 Dependent Affected by the power issue at the main site Affected by HDS278 INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 1:53:09 Power Power Failure (Indeterminate) Solar site will be up at the sun rise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 18:42 1:31:09 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363973 HDC261 DESDUNES Artibonite Ericsson 2G A Talkpool 4/17/2020 18:56 1:17:09 Power Power Failure (Indeterminate) Team is working on site. INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 19:12 1:01:09 Power Power Failure (Indeterminate) Team is informed, ETA: 08H40 PM INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 1:01:09 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 20:27:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 02:27:51 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 6 4 10 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 5 5 1 0 5 Huawei 7 2 2 0 7 Network 25 9 3 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 3 2 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 443:31:18 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 294:45:18 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 59:46:18 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 58:02:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 57:58:18 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 56:50:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 45:16:18 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 24:36:18 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 23:17:18 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 14:12:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm expired; delay due to fuel truck issue. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 14:04:18 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is on going, ETR is expected by them. INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 15:13 7:13:18 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/2020 15:13 7:13:18 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 6:38:18 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested, ETA 09:00PM INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 5:42:18 Power Power Failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 4:06:18 Power Power Failure (Indeterminate) Solar site will be up at the sun rise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 3:44:18 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 3:14:18 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 3:14:18 Power Power Failure (Indeterminate) Team is working on site. INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 2:14:18 Power Power Failure (Indeterminate) Solar site will be up at the sun rise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 2:02:18 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 1:54:18 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 1:41:18 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 21:06 1:20:18 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:15 AM INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 1:01:18 Power Power Failure (Indeterminate) Team is informed, ETA: 10:50PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 22:36:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 04:36:45 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 11 6 11 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 0 0 19 ZTE 10 10 6 0 10 Huawei 8 2 2 0 8 Network 37 14 8 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 6 6 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 445:24:47 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 296:38:47 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 61:39:47 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 59:55:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 59:51:47 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 58:43:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 47:09:47 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 26:29:47 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 25:10:47 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/17/2020 8:14 16:05:47 Power Generator failure (Indeterminate) Fuel team was on the site for refueling and now requested Power team to restart the genset. Team informed and is on the way to reach the site. ETA: 1h35 AM INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 15:57:47 RBS RBS Fault (DUW Failure) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/17/2020 15:13 9:06:47 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/17/2020 15:13 9:06:47 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 8:31:47 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 7:35:47 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 5:59:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 5:37:47 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 5:07:47 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 5:07:47 Power Power Failure (Indeterminate) Oil sensor faulty, team is going to find another one, New update is expected. INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 4:07:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 3:55:47 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 3:47:47 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 3:34:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 21:06 3:13:47 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 2:54:47 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364048 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 22:06 2:13:47 Transmission Transmission issue (Indeterminate) No power issue found. TX team is working on site INC364048 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 22:06 2:13:47 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364048 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/2020 22:06 2:13:47 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364048 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/2020 22:06 2:13:47 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364048 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/2020 22:06 2:13:47 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 2:12:47 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC361001 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/17/2020 22:08 2:11:47 Power Power Failure (Indeterminate) Commercial Power, Site will be up with EDH INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/2020 22:10 2:09:47 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 1h35 AM INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/2020 22:22 1:57:47 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364057 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/17/2020 22:36 1:43:47 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C Talkpool 4/17/2020 23:08 1:11:47 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/2020 23:27 0:52:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 22:46:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 04:46:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3280:25:54 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 114:43:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 97:30:54 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 70:41:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 52:20:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 37:08:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 35:57:54 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 31:35:54 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 27:45:54 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 21:16:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 12:58:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 10:45:54 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 17 23:19:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 05:19:38 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 11 12 6 12 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 2 0 0 21 ZTE 10 10 6 0 10 Huawei 10 2 2 1 10 Network 41 14 8 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 8 7 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 446:22:23 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 297:36:23 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 62:37:23 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 60:53:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 60:49:23 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M FUEL 4/15/2020 13:36 59:41:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 48:07:23 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 27:27:23 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 26:08:23 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/17/2020 8:14 17:03:23 Power Generator failure (Indeterminate) Fuel team was on the site for refueling and now requested Power team to restart the genset. Team informed and is on the way to reach the site. ETA: 1h35 AM INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 16:55:23 RBS RBS Fault (DUW failure) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 4/17/2020 15:13 10:04:23 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 4/17/2020 15:13 10:04:23 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 9:29:23 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 8:33:23 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 6:57:23 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 6:35:23 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 6:05:23 Power Power Failure (Indeterminate) Oil sensor faulty, team is going to find another one, New update is expected. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 6:05:23 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 5:05:23 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 4:53:23 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 4:45:23 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 4:32:23 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 21:06 4:11:23 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 3:52:23 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364048 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 22:06 3:11:23 Transmission Transmission issue (Indeterminate) Transmission Issue suspected at HAIDO603, Team is waiting for access INC364048 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 22:06 3:11:23 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364048 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/2020 22:06 3:11:23 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364048 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/2020 22:06 3:11:23 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364048 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/2020 22:06 3:11:23 Dependent Affected by the transmission issue at the main site Affected by HAIDO045 INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 3:10:23 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC361001 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/17/2020 22:08 3:09:23 Power Power Failure (Indeterminate) Commercial Power, Site will be up with EDH INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/2020 22:10 3:07:23 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 1h35 AM INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/2020 22:22 2:55:23 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364057 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/17/2020 22:36 2:41:23 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M FUEL 4/17/2020 23:08 2:09:23 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/2020 23:27 1:50:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h30 AM INC364063 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/17/2020 23:58 1:19:23 Transmission Transmission (Link failure) Issue suspected at HDS008. Team has been informed and the follow up is ongoing. ETA: Not yet available INC364063 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/17/2020 23:58 1:19:23 Transmission Transmission (Link failure) Issue suspected at HDS008. Team has been informed and the follow up is ongoing. ETA: Not yet available INC364111 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 4/18/2020 0:39 0:38:23 Power Power Failure (Indeterminate) Team has been dispatched , ETA: 1: 45 AM INC364111 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 4/18/2020 0:39 0:38:23 Dependent Affected by the power issue at the main site Affected by HDO629 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 01:18:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 07:18:31 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 10 8 5 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 2 0 0 25 ZTE 2 2 1 0 2 Huawei 11 2 2 1 11 Network 38 6 3 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 5 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 448:22:02 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 299:36:02 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 64:37:02 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 62:53:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 62:49:02 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 61:41:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 50:07:02 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 29:27:02 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 28:08:02 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 18:55:02 RBS RBS Fault (DUW failure) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 11:29:02 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 10:33:02 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 8:57:02 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 8:35:02 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 8:05:02 Power Power Failure (Indeterminate) Oil sensor faulty, team is going to find another one, New update is expected. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 8:05:02 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 7:05:02 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D O&M_Fuel 4/17/2020 20:24 6:53:02 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D O&M_Fuel 4/17/2020 20:32 6:45:02 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 6:32:02 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 21:06 6:11:02 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 5:52:02 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 5:10:02 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC361001 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/17/2020 22:08 5:09:02 Power Power Failure (Indeterminate) Commercial Power, Site will be up with EDH INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/2020 22:10 5:07:02 RBS RBS Fault (Indeterminate) Team will return on the site. ETA: 6h30 AM INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/2020 22:22 4:55:02 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364057 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/17/2020 22:36 4:41:02 RBS RBS Fault (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with the concerned team INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 4:09:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/2020 23:27 3:50:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h30 AM (Expired). Feedback is expected from concerned team within 30mn (3h30 AM) INC364063 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/17/2020 23:58 3:19:02 Dependent Transmission (Link failure) Issue suspected at HDS008. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC364063 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/17/2020 23:58 3:19:02 Dependent Transmission (Link failure) Issue suspected at HDS008. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC364111 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 4/18/2020 0:39 2:38:02 Power Power Failure (Indeterminate) Team is working on the site INC364111 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 4/18/2020 0:39 2:38:02 Dependent Affected by the power issue at the main site Affected by HDO629 INC364121 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/2020 0:53 2:24:02 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 6:30AM INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 1:45:02 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 1:21:02 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 2:24 0:53:02 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364136 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G C Talkpool 4/18/2020 2:30 0:47:02 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 01:20:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 07:20:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3283:00:06 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 117:18:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 100:05:06 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 73:16:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 54:55:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 39:43:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 38:32:06 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 34:10:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 30:20:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 23:51:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 15:33:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 13:20:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364134 HDN232 SAVANNE_CARRE Nord-Est Ericsson 2G D Talkpool 4/18/2020 1:40 1:40:06 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 02:16:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 08:16:33 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 8 6 16 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 4 0 0 27 ZTE 2 2 1 0 2 Huawei 11 0 0 1 11 Network 40 6 1 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 5 3 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 449:19:59 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 300:33:59 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 65:34:59 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 63:50:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 63:46:59 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 62:38:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 51:04:59 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 30:24:59 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 29:05:59 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 19:52:59 RBS RBS Fault (DUW failure) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 12:26:59 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 11:30:59 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 9:54:59 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 9:32:59 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 9:02:59 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 9:02:59 Power Power Failure (Indeterminate) Oil sensor faulty, team is going to find another one, New update is expected. INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 8:02:59 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 7:50:59 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 7:42:59 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 7:29:59 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 21:06 7:08:59 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 6:49:59 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 6:07:59 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC361001 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/17/2020 22:08 6:06:59 Power Power Failure (Indeterminate) Commercial Power, Site will be up with EDH INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/2020 22:10 6:04:59 RBS RBS Fault (Indeterminate) Team will return on the site. ETA: 6h30 AM INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/2020 22:22 5:52:59 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364057 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/17/2020 22:36 5:38:59 RBS RBS Fault (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with the concerned team INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 5:06:59 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/2020 23:27 4:47:59 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. INC364063 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/17/2020 23:58 4:16:59 Dependent Transmission (Link failure) Issue suspected at HDS008. Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC364063 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/17/2020 23:58 4:16:59 Dependent Transmission (Link failure) Issue suspected at HDS008. Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC364111 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 4/18/2020 0:39 3:35:59 Power Power Failure (Indeterminate) Team is still working on site. INC364111 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 4/18/2020 0:39 3:35:59 Dependent Affected by the power issue at the main site Affected by HDO629 INC364121 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/2020 0:53 3:21:59 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site at night, ETA: 6:30AM INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 2:42:59 Power Generator failure (Indeterminate) Team is informed, ETA 7:30AM INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 2:18:59 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 2:24 1:50:59 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364136 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G C Talkpool 4/18/2020 2:30 1:44:59 Power Generator failure (Indeterminate) Team is informed, ETA 7:30 AM . INC364073 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/18/2020 3:00 1:14:59 Power Generator failure (Indeterminate) Team is informed, ETA 7:45 AM. INC364141 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G C Talkpool 4/18/2020 3:48 0:26:59 Power Generator failure (Indeterminate) Site is located in a red zone, team is informed ETA 08:00AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 04:13:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 10:13:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3285:53:07 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 120:11:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 102:58:07 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 76:09:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 57:48:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 42:36:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 41:25:07 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 37:03:07 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 33:13:07 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 26:44:07 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 18:26:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 16:13:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364134 HDN232 SAVANNE_CARRE Nord-Est Ericsson 2G D Talkpool 4/18/2020 1:40 4:33:07 Power Power Failure (Solar System failure) Solar site, sector will be up at the sunrise,. INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/2020 3:15 2:58:07 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 05:10:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 11:10:38 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 18th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 18th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 452:10:01 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 303:24:01 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 68:25:01 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 66:37:01 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 65:29:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 53:55:01 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 33:15:01 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 31:56:01 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 22:43:01 RBS RBS Fault (DUW failure) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 15:17:01 RBS RBS Fault (DUG Failure) Fauly DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 14:21:01 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 12:45:01 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 12:23:01 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 11:53:01 Power Power Failure (Indeterminate) Oil sensor faulty, team is going to find another one, New update is expected. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 11:53:01 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 10:53:01 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 10:41:01 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 10:33:01 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 10:20:01 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/2020 21:06 9:59:01 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 9:40:01 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 8:58:01 Power Power Failure (Indeterminate) Site is located in a red zone, Team cannot reach it at night, ETA: 7:30 AM INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/2020 22:10 8:55:01 RBS RBS Fault (Indeterminate) Team is on the site for corrective INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/2020 22:22 8:43:01 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 7:57:01 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/2020 23:27 7:38:01 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. INC364111 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 4/18/2020 0:39 6:26:01 Power Power Failure (Indeterminate) Talkpool is unable to provide new update for this site now, new update is expected. INC364111 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 4/18/2020 0:39 6:26:01 Dependent Affected by the power issue at the main site Affected by HDO629 INC364121 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/2020 0:53 6:12:01 Power Power Failure (Indeterminate) Team is waiting for access INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 5:33:01 Power Generator failure (Indeterminate) Team is informed, ETA 7:30AM INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 5:09:01 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 2:24 4:41:01 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364136 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G C Talkpool 4/18/2020 2:30 4:35:01 Power Generator failure (Indeterminate) Team is informed, ETA 7:30 AM . INC364073 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/18/2020 3:00 4:05:01 Power Generator failure (Indeterminate) Team is informed, ETA 7:45 AM. INC364141 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G C Talkpool 4/18/2020 3:48 3:17:01 Power Generator failure (Indeterminate) Site is located in a red zone, team is informed ETA 08:00AM INC364072 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/2020 4:44 2:21:01 Dependent Affected by the power issue at the main site Affected by HDC360 INC364079 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/18/2020 5:19 1:46:01 Power Power Failure (Indeterminate) Team is informed, ETA: 7: 15AM INC364082 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 4/18/2020 5:32 1:33:01 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by TP. INC364082 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 4/18/2020 5:32 1:33:01 Dependent Affected by the power issue at the main site Affected by HDN150 INC364082 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 5:32 1:33:01 Dependent Affected by the power issue at the main site Affected by HDN150 INC364084 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/18/2020 6:40 0:25:01 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3286:47:44 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 121:05:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 103:52:44 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 77:03:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 58:42:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 43:30:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 42:19:44 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 37:57:44 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 34:07:44 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 27:38:44 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 19:20:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 17:07:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364134 HDN232 SAVANNE_CARRE Nord-Est Ericsson 2G D Talkpool 4/18/2020 1:40 5:27:44 Power Power Failure (Solar System failure) Solar site, sector will be up at the sunrise,. INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/2020 3:15 3:52:44 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 17th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364117 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/20 22:06 4/18/20 2:00 3:54:00 4:00:00 Compliant Power Generator failure (Low Voltage) RBS not powered due to low voltage OK The RBS 6000 has been boosted. INC364117 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/20 22:06 4/18/20 2:00 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO045 Cascaded Recovered with the main site INC364117 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/20 22:06 4/18/20 2:00 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO045 Cascaded Recovered with the main site INC364117 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/20 22:06 4/18/20 2:00 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO045 Cascaded Recovered with the main site INC364117 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/17/20 22:06 4/18/20 2:00 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO045 Cascaded Recovered with the main site INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/20 19:26 4/17/20 19:06 23:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. The quantity will be shared by concerned team INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M_Fuel 4/17/20 8:41 4/17/20 19:06 10:25:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA150 Cascaded The site is back in service once the issue solved at HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C O&M_Fuel 4/17/20 8:41 4/17/20 19:06 10:25:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA150 Cascaded The site is back in service once the issue solved at HGA150 INC364024 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/17/20 18:16 4/17/20 20:13 1:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC364024 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/17/20 18:16 4/17/20 20:13 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS278 OK The site is back in service once the issue solved at HDS278 INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/20 8:14 4/18/20 2:08 17:54:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. The quantity will be shared by concerned team INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/20 15:13 4/18/20 2:08 10:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS222 Cascaded The site is back in service once the issue solved at HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/20 15:13 4/18/20 2:08 10:55:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS222 Cascaded The site is back in service once the issue solved at HDS222 INC364063 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/17/20 23:58 4/18/20 3:54 3:56:00 4:00:00 Compliant Dependent Transmission (Link failure) Indeterminate OK The site is back in service without any intervention INC364063 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/17/20 23:58 4/18/20 3:54 3:56:00 4:00:00 Compliant Dependent Transmission (Link failure) Indeterminate OK The site is back in service without any intervention INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/20 12:24 4/18/20 4:22 63:58:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified The last feedback is expected from feld team INC364057 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/17/20 22:36 4/18/20 4:16 5:40:00 4:00:00 Not Compliant RBS RBS (Power issue) Power issue on the PBC cabinet Need to be justified The site is back in service after the issue fixed INC364106 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 4/17/20 21:56 4/17/20 23:28 1:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA is excpected from concerned team INC364106 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 4/17/20 21:56 4/17/20 23:28 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back in the air with the main site INC364106 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G B Talkpool 4/17/20 21:56 4/17/20 23:28 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back in the air with the main site INC364106 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 4/17/20 21:56 4/17/20 23:28 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back in the air with the main site Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363939 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/17/20 14:36 4/17/20 19:27 4:51:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified 1 galllon of coolant added then genset restarted INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/20 21:16 4/18/20 0:17 27:01:00 4:00:00 Not Compliant Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty Need to be justified The replacement has been performed INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/20 9:20 4/18/20 10:28 289:08:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Indeterminate Spare RUS01B3 replaced INC364036 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G C Talkpool 4/17/20 20:31 4/17/20 22:39 2:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA is excpected from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 05:31:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 11:31:20 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 17th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 17th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 440:01:11 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 291:15:11 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 56:16:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362894 HDS352 BOIS VERNA AAP Sud Ericsson 2G A Talkpool 4/15/2020 12:24 54:32:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset, an assessment will be sent if persist. INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 54:28:11 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 53:20:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 41:46:11 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363533 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B O&M_Fuel 4/16/2020 19:26 23:30:11 Fuel Generator failure (Fuel issue) Fuel team is on site. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 21:06:11 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/16/2020 23:09 19:47:11 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363684 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 8:14 10:42:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 17th 2020) at 10:00 am. ETA 3:30 pm expired; delay due to fuel truck issue. INC363694 HDC204 BELLADERE Centre Ericsson 3G D Talkpool 4/17/2020 8:22 10:34:11 Transmission Transmission (Indeterminate) Faulty DUW, spare needed to be replaced. Follow up is ongoing, ETR is expected by them. INC363533 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M_Fuel 4/17/2020 8:41 10:15:11 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363533 HAIGA101 MORON Grande-Anse ZTE 2G+3G C O&M_Fuel 4/17/2020 8:41 10:15:11 Dependent Affected by Fuel issue at the main site Affected by HGA150 INC363684 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M_Fuel 4/17/2020 15:13 3:43:11 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363684 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M_Fuel 4/17/2020 15:13 3:43:11 Dependent Affected by Fuel issue at the main site Affected by HDS222 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 3:08:11 Transmission Transmission (Indeterminate) AFTER POWER INTERVENTION TX TEAM IS REQUESTED, No eta provided yet. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 2:12:11 Power Power Failure (Indeterminate) Talkpool refuses to managed the team to reach the site INC363960 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/17/2020 16:55 2:01:11 Power Power Failure (Indeterminate) Team is Informed, ETA 07:30 PM. INC364024 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 4/17/2020 18:16 0:40:11 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA: not available yet. INC364024 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/17/2020 18:16 0:40:11 Dependent Affected by the power issue at the main site Affected by HDS278 INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 0:36:11 Power Power Failure (Indeterminate) team is informed, ETA not yet available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3274:36:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC358939 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 4/6/2020 9:20 273:36:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 108:54:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 91:41:11 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and sent to the region. ETA: expired, new ETA not provided yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 64:52:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 46:31:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 31:19:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 30:08:11 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 25:46:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/16/2020 18:44 24:12:11 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 21:56:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363516 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 4/16/2020 21:16 21:40:11 Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty. Replacement is expected to be done today INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 15:27:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 7:09:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 4:56:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363939 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/17/2020 14:36 4:20:11 Power Generator failure (Battery Failure) Starter battery issue/ team is checking a starter battery to start the genset Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 17th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363664 HDO034 SEGUY Port-au-Prince Huawei 2G+3G B Talkpool 4/17/20 5:35 4/17/20 7:11 1:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without no intervention INC363722 HDO114 Rue Mapou_BELVIL Port-au-Prince Huawei 3G A Talkpool 4/17/20 7:52 4/17/20 9:12 1:20:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) Breaker tripped OK RBS Breaker has been reset INC363707 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/20 6:59 4/17/20 11:27 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No Cleared RCA provided INC363728 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/20 8:33 4/17/20 11:34 3:01:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil Sensor cabled unplugged OK Sensor cabled plugged and restarted INC363390 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/20 19:14 4/17/20 11:34 16:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added INC363776 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/20 11:07 4/17/20 11:50 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Restored by itself INC363776 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/17/20 11:07 4/17/20 11:30 0:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO523 Cascaded Recovered with the main site INC363343 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/20 11:46 4/17/20 12:52 25:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Fuel Delivery Delay Fuel has been added INC363858 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/20 13:13 4/17/20 15:28 2:15:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator Screws loose OK Screws tighted and 1 gal and a half of coolant added INC363682 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/17/20 7:52 4/17/20 14:45 6:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored with commercial power INC363879 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/20 14:35 4/17/20 18:17 3:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA is awaiting INC363243 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 4/16/20 10:43 4/17/20 13:25 26:42:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Spare DC alternator and oil sensor have been replaced. INC363550 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 4/16/20 21:50 4/17/20 12:33 14:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after a refueling. INC363705 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 4/17/20 6:02 4/17/20 9:08 3:06:00 4:00:00 Compliant Power Power Failure (E-power system fail) Rectifier failure OK Power reset the E-power INC363705 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 4/17/20 6:02 4/17/20 9:08 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS232 Cascaded Site is back in service once issue solved at the main site. INC363670 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/17/20 5:49 4/17/20 8:45 2:56:00 4:00:00 Compliant Power Generator Failure (Underspeed) Indeterminate OK All alarms have been reset and genset has been restarted. INC363577 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 4/17/20 1:12 4/17/20 6:15 5:03:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Fuel hose failure OK Fuel hose has been repaired 1/2 gallon of oil added. INC363653 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 4/17/20 1:57 4/17/20 6:15 4:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC363579 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/17/20 1:12 4/17/20 7:11 5:59:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Due to faulty head cylinder gasket OK RCA and resolution details still pending from the contractor INC363885 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 4/17/20 15:12 4/17/20 17:30 2:18:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to faulty rear seal OK 1 gallon of oil has been added. INC363671 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) DUW was frozen OK Power reset applied on DUW INC363671 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363671 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363671 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363671 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 4/17/20 6:28 4/17/20 9:04 2:36:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDN207 Cascaded Site back on air with main site INC363665 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 4/17/20 5:35 4/17/20 7:40 2:05:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) indeterminate OK No intervention. Site is up by itself. INC363665 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/17/20 5:20 4/17/20 7:40 2:20:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Attached by HDC152 Cascaded Site back on air with main site INC363665 HDC166 NAN_GOMME Artibonite Ericsson 2G C Talkpool 4/17/20 5:20 4/17/20 7:40 2:20:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Attached by HDC152 Cascaded Site back on air with main site INC363576 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/17/20 5:22 4/17/20 8:24 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363592 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 4/17/20 5:07 4/17/20 8:04 2:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK power mode auto and reset the cabinet ZTE. INC363715 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 4/17/20 7:08 4/17/20 9:20 2:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK No intervention. Site is up by itself. INC363715 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 4/17/20 7:08 4/17/20 9:20 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affceted by HDC276 OK Site back on air with main site INC363704 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/17/20 6:30 4/17/20 12:24 5:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed. OK Back on air with solar energy INC363679 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/17/20 7:48 4/17/20 12:44 4:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with solar energy INC363731 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/17/20 8:22 4/17/20 9:19 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363615 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 4/16/20 20:45 4/17/20 11:38 14:53:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363720 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/17/20 7:12 4/17/20 10:25 3:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Solar system failed OK Back on air with solar energy INC363640 HDC360 LA CROIX Centre Ericsson 2G+3G D Talkpool 4/17/20 5:30 4/17/20 9:58 4:28:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Solar system failed OK Back on air with solar energy INC363559 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/16/20 22:40 4/17/20 0:23 1:43:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with solar energy INC363555 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/16/20 22:15 4/17/20 11:21 13:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset portable out of fuel Fuel Delivery Delay Rescue has done on portable genset INC363799 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 4/17/20 12:16 4/17/20 14:20 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC363799 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/17/20 12:16 4/17/20 14:20 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Site back on air with main site INC363916 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 4/17/20 13:56 4/17/20 16:00 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC363240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/16/20 13:48 4/17/20 16:00 26:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with solar energy INC363838 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/17/20 11:48 4/17/20 17:10 5:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from team INC363958 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/17/20 16:52 4/17/20 18:05 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363958 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/17/20 16:52 4/17/20 18:05 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC363914 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/17/20 13:52 4/17/20 18:00 4:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site back on air with main site INC363914 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/17/20 12:48 4/17/20 18:00 5:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site back on air with main site INC363914 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/17/20 12:48 4/17/20 18:00 5:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site back on air with main site INC363973 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 4/17/20 17:40 4/17/20 18:05 0:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC363973 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/18/20 18:05 24:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site INC363973 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/19/20 18:05 48:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site INC363973 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/20/20 18:05 72:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site INC363973 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 4/17/20 17:40 4/21/20 18:05 96:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261. Cascaded Site back on air with main site Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC363762 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/17/20 10:29 4/17/20 12:29 2:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Faulty RUS replaced INC363588 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/17/20 3:40 4/17/20 15:16 11:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Spare RUS has been replaced INC355782 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 3/27/20 23:40 4/17/20 16:00 496:20:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC361348 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 4/12/20 0:09 4/17/20 15:22 135:13:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Site is up by itself INC363852 HDN204 BEDORET Nord Ericsson 2G D Talkpool 4/17/20 12:48 4/17/20 16:15 3:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Spare RUS has been replaced INC361766 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 4/13/20 7:30 4/17/20 17:47 106:17:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC358437 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 4/5/20 3:42 4/17/20 18:27 302:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 06:33:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 12:33:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 4 6 6 13 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 0 0 16 ZTE 4 4 0 0 4 Huawei 9 3 3 0 9 Network 29 8 3 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 5 0 2 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 453:36:47 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 304:50:47 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 69:51:47 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 68:03:47 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 66:55:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 55:21:47 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 34:41:47 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 33:22:47 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 16:43:47 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 15:47:47 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 14:11:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 13:49:47 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 13:19:47 Power Power Failure (Indeterminate) Oil sensor faulty, team is going to find another one, New update is expected. INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 13:19:47 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal. INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 12:19:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 12:07:47 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. ETR: 9:00 AM INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 11:59:47 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 11:46:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 21:25 11:06:47 Power Power Failure (Indeterminate) Team will be on site at 8:40 AM INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 10:24:47 Power Power Failure (Indeterminate) Team is on site awaiting for access. INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 9:23:47 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 6:59:47 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA : 9:00 AM INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 6:35:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 2:24 6:07:47 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364073 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/18/2020 3:00 5:31:47 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA : 9:05 AM INC364084 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/18/2020 6:40 1:51:47 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA : 9:23 AM INC364087 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/18/2020 7:00 1:31:47 Power Power Failure (Indeterminate) Team has been informed; ETA 8:45 am. INC364087 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/18/2020 7:00 1:31:47 Dependent Affected by the power issue at the main site Affected by HDS294 INC364087 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/18/2020 7:00 1:31:47 Dependent Affected by the power issue at the main site Affected by HDS294 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 07:24:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 13:24:54 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 4 6 4 12 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 0 0 17 ZTE 1 1 0 0 1 Huawei 8 3 3 0 8 Network 26 6 3 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 6 0 2 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 454:28:05 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 305:42:05 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 70:43:05 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 68:55:05 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 67:47:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 56:13:05 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 35:33:05 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 34:14:05 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 24:43:05 Power RBS Fault (DUW failure) Faulty DUW needed to replaced. Spare part not yet collected . INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 17:35:05 RBS RBS Fault (DUG Failure) Fauly DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 16:39:05 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 15:03:05 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 14:41:05 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/2020 19:12 14:11:05 Power Power Failure (Solar System failure) The site will be back in service once solar energy back to the normal. INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 14:11:05 Power Power Failure (Indeterminate) Oil sensor faulty, team went to collect the spare part , ETA 10:30 AM INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/2020 20:12 13:11:05 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 12:59:05 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. ETR: 9:00 AM INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 12:51:05 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/2020 21:25 11:58:05 Fuel Generator failure (Fuel issue) Team is on site INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 11:16:05 Power Power Failure (Indeterminate) Team is working on site INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 10:15:05 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 7:51:05 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA not provided yet. INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 2:24 6:59:05 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/2020 3:15 6:08:05 Power Generator failure (Indeterminate) Team is working on the site. INC364206 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 4/18/2020 8:52 0:31:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC364206 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 4/18/2020 8:52 0:31:05 Dependent Affected by the power issue at the main site Affected by HGA028 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 07:28:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 13:28:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3289:07:18 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 123:25:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 106:12:18 RBS RBS Fault (DTRU failure) Faulty DTRU spare collected and already in the region . ETA:10 AM INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 79:23:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 61:02:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 45:50:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 44:39:18 RBS RBS Fault (Indeterminate) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 40:17:18 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 36:27:18 RBS RBS Fault (Indeterminate) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/2020 3:29 29:58:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 21:40:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 19:27:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 12:42:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/2020 1:40 7:47:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 7:31:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 0:43:18 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC364206 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 8:52 0:35:18 Dependent Affected by the power issue at the main site Affected by HGA028 INC364206 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 4/18/2020 8:52 0:35:18 Dependent Affected by the power issue at the main site Affected by HGA028 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 09:18:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 15:18:55 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 5 2 10 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 1 1 0 0 1 Huawei 7 3 3 0 7 Network 21 6 3 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 6 0 2 1 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 456:21:48 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 307:35:48 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 72:36:48 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 70:48:48 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 69:40:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 58:06:48 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 37:26:48 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 36:07:48 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 26:36:48 Power RBS Fault (DUW failure) Faulty DUW needed to replaced. Spare part not yet collected . INC364175 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 4/17/2020 9:36 25:40:48 Power Generator failure (Indeterminate) Team is informed, ETA: 12:30 PM INC364175 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 4/17/2020 9:36 25:40:48 Dependent Affected by the power issue at the main site Affected by HDC300 INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 19:28:48 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 18:32:48 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 16:56:48 Power Power Failure (Solar System failure) Solar site will be up at the sunrise,. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 16:34:48 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 19:12 16:04:48 Power Power Failure (Indeterminate) Team is working on site INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/2020 20:24 14:52:48 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/2020 20:32 14:44:48 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team. INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/2020 22:07 13:09:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 10:20 AM , ETR to be provide by them INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 12:08:48 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 9:44:48 Power Generator failure (Indeterminate) Team is informed, ETA: 3:00 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 10:23:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 16:23:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3292:02:17 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 126:20:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 109:07:17 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty . Team will check an another one . ETA to be provided INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 82:18:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 63:57:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 48:45:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 47:34:17 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 43:12:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 39:22:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 24:35:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 22:22:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 15:37:17 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/2020 1:40 10:42:17 RBS RBS Fault (Indeterminate) Sector T remains down after power issue solved . TX Team is already dispatched . ETA to be provided INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 10:26:17 RBS RBS Fault (Indeterminate) Sector A remains down after power issue solved . TX Team is already dispatched . ETA to be provided INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 3:38:17 RBS RBS Fault ( DUG Failure) Faulty DUG. Spare part not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 10:25:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 16:25:21 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 12:40:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 18:40:35 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 7 4 8 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 0 0 15 ZTE 3 3 0 0 3 Huawei 7 2 2 0 7 Network 25 7 2 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 459:42:05 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 310:56:05 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 75:57:05 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 74:09:05 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 73:01:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 40:47:05 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 39:28:05 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 29:57:05 Power RBS Fault (DUW failure) Faulty DUW needed to replaced. Spare part not yet collected . INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 22:49:05 RBS RBS Fault (DUG Failure) Fauly DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 21:53:05 Power Generator failure (Indeterminate) Genset starter is suspected faulty, waiting for picture. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 19:55:05 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/2020 22:07 16:30:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 10:20 AM , ETR to be provide by them INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 15:29:05 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 13:05:05 Power Generator failure (Indeterminate) Team is informed, ETA: 3:00 PM INC364225 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/18/2020 11:00 3:37:05 Power Power Failure (Indeterminate) Team has been informed; ETA 3:00 pm. INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 2:35:05 Power Generator failure (Indeterminate) Team is waiting for access INC364200 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/18/2020 12:36 2:01:05 Power Power Failure (Indeterminate) Team has been informed; ETA 3:20 pm. INC364240 HAIGA065 GELIN Grande-Anse ZTE 2G+3G C Talkpool 4/18/2020 12:38 1:59:05 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 1:57:05 Power Power Failure (Indeterminate) Team has been informed; ETA 3:00 pm. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 1:57:05 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 1:21:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 1:21:05 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 1:21:05 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO386 RUE BIR?_LEOGANE Ouest Ericsson 3G C Talkpool 4/18/2020 13:16 1:21:05 Dependent Affected by the power issue at the main site Affected by HDO388 INC364247 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/2020 13:43 0:54:05 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 12:45:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 18:45:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3294:24:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 128:42:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 111:29:15 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty . Team will check an another one . ETA to be provided INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 84:40:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 66:19:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 51:07:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 49:56:15 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 45:34:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 41:44:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 26:57:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 24:44:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 17:59:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/2020 1:40 13:04:15 RBS RBS Fault (Indeterminate) Sector T remains down after power issue solved . TX Team is on site waiting for access . Follow up is ongoing. INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 12:48:15 RBS RBS Fault (Indeterminate) Sector A remains down after power issue solved . TX Team is already dispatched . ETA:3 PM INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 6:00:15 RBS RBS Fault ( DUG Failure) Faulty DUG. Spare part not yet available INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 2:04:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 2:04:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 2:04:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 2:04:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC364245 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/18/2020 13:30 1:14:15 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC364252 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 4/18/2020 13:50 0:54:15 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 0:49:15 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 14:27:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 20:27:51 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 8 2 9 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 0 0 18 ZTE 1 1 0 0 1 Huawei 7 3 3 0 7 Network 26 6 3 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 3 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 461:31:04 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 312:45:04 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 77:46:04 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 75:58:04 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 74:50:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 63:16:04 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 42:36:04 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 41:17:04 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 31:46:04 Power RBS Fault (DUW failure) Faulty DUW needed to replaced. Spare part not yet collected . INC364312 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/17/2020 13:48 26:38:04 Power Generator failure (Indeterminate) Team is informed, ETA: 6:00 PM INC364314 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/17/2020 14:33 25:53:04 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30 PM INC364266 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/17/2020 14:52 25:34:04 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested, ETA: not provided yet. INC364324 HDN044 VIGIE Nord Ericsson 2G A Talkpool 4/17/2020 15:40 24:46:04 Power Generator failure (Indeterminate) Team is informed, ETA not provided yet. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 24:38:04 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 23:42:04 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 21:44:04 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/2020 22:07 18:19:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 10:20 AM , ETR to be provide by them INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 17:18:04 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 14:54:04 Power Generator failure (Indeterminate) Team is informed, ETA: expired, new ETA : 5:00PM INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 4:24:04 Power Generator failure (Indeterminate) Team is on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 3:46:04 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 3:46:04 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 3:10:04 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates will be shared soon. INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Sat Apr 18 15:07:32 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Sat, 18 Apr 2020 21:07:32 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HI Noc Team, Please receive the Update for HDO150. Site refueled with 240 Gal this morning at 11:00am around and I am pretty sure site is up . please make a double check. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 63:16:04 Fuel Generator failure (Fuel issue) Site refueled 240 gal added Regards. RDG From: Dadidson Sully On Behalf Of Haiti Noc Sent: Saturday, April 18, 2020 4:28 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 8 2 9 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 0 0 18 ZTE 1 1 0 0 1 Huawei 7 3 3 0 7 Network 26 6 3 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 3 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 461:31:04 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 312:45:04 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 77:46:04 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 75:58:04 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 74:50:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 63:16:04 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 42:36:04 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 41:17:04 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 31:46:04 Power RBS Fault (DUW failure) Faulty DUW needed to replaced. Spare part not yet collected . INC364312 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/17/2020 13:48 26:38:04 Power Generator failure (Indeterminate) Team is informed, ETA: 6:00 PM INC364314 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/17/2020 14:33 25:53:04 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30 PM INC364266 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/17/2020 14:52 25:34:04 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested, ETA: not provided yet. INC364324 HDN044 VIGIE Nord Ericsson 2G A Talkpool 4/17/2020 15:40 24:46:04 Power Generator failure (Indeterminate) Team is informed, ETA not provided yet. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 24:38:04 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 23:42:04 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 21:44:04 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/2020 22:07 18:19:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 10:20 AM , ETR to be provide by them INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 17:18:04 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 14:54:04 Power Generator failure (Indeterminate) Team is informed, ETA: expired, new ETA : 5:00PM INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 4:24:04 Power Generator failure (Indeterminate) Team is on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 3:46:04 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 3:46:04 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 3:10:04 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates will be shared soon. INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 16:32:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 22:32:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3298:11:47 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 132:29:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 115:16:47 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 88:27:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 70:06:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 54:54:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 53:43:47 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 49:21:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 45:31:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 30:44:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 28:31:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 24:11:47 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 21:46:47 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 16:35:47 RBS RBS Fault (Indeterminate) Sector A remains down after power issue solved . TX Team is on the way . ETA:7h20 PM INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 9:47:47 RBS RBS Fault ( DUG Failure) Faulty DUG. Spare part not yet available INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 5:51:47 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 5:51:47 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 5:51:47 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 5:51:47 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 4:36:47 RBS RBS Fault (Indeterminate) Team will reach the site after solved the issue at HDC246. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 4/18/2020 15:04 3:27:47 Power Power Failure (Indeterminate) Team is on site INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G #N/A Talkpool 4/18/2020 16:40 1:51:47 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA to be provided INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 1:41:47 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA:8h20 PM INC364280 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 4/18/2020 17:26 1:05:47 RBS RBS Fault (Indeterminate) Team has been informed; ETA 6:46 pm Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 17:08:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Apr 2020 23:08:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 18th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 18th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 464:06:13 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 315:20:13 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 80:21:13 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 78:33:13 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 77:25:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 65:51:13 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 45:11:13 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 43:52:13 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 34:21:13 Power RBS Fault (DUW failure) Team is working on the site. INC364266 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/17/2020 14:52 28:09:13 Power Generator failure (Indeterminate) TX team already performed on the site, power team is requested. They are working on the site. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 26:17:13 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 24:19:13 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 20:54:13 Power Generator failure (Indeterminate) Team is working on site INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 19:53:13 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 6:59:13 Power Generator failure (Indeterminate) Team is on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 6:21:13 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 5:45:13 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates will be shared soon. INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 5:45:13 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 5:45:13 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 5:45:13 Dependent Affected by the power issue at the main site Affected by HDO388 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/18/2020 16:02 2:59:13 Power Generator failure (Indeterminate) Site will be restored with commercial power INC364346 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 4/18/2020 17:21 1:40:13 Transmission Transmission (Indeterminate) Team has been informed; ETA 7:20 pm. INC364351 HAIDN031 RUE_CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/18/2020 17:30 1:31:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. INC364289 HAIDS110 KANS Sud ZTE 2G+3G B Talkpool 4/18/2020 17:34 1:27:13 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC364284 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/18/2020 17:35 1:26:13 Power Generator failure (Indeterminate) Team is informed, ETA : 7:10 PM INC364358 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/18/2020 17:37 1:24:13 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 pm. INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/18/2020 18:30 0:31:13 Power Generator failure (Indeterminate) Team is informed, ETA : not provided yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3298:41:13 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 132:59:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 115:46:13 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 88:57:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 70:36:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 55:24:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 54:13:13 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 49:51:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 46:01:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 31:14:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 29:01:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 24:41:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 22:16:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 17:05:13 RBS RBS Fault (Indeterminate) Sector A remains down after power issue solved . TX Team is on the way . ETA:7h20 PM INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 10:17:13 RBS RBS Fault ( DUG Failure) Faulty DUG. Spare part not yet available INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 5:06:13 RBS RBS Fault (Indeterminate) Team will reach the site after solved the issue at HDC246. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 3:57:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G #N/A Talkpool 4/18/2020 16:40 2:21:13 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA to be provided INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 2:11:13 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA:8h20 PM INC364280 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 4/18/2020 17:26 1:35:13 RBS RBS Fault (Indeterminate) Team has been informed; ETA 7:15 pm Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364121 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 0:53 4/18/20 7:27 6:34:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery Need to be justified Genset restarted with another battery INC364079 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/18/20 5:19 4/18/20 6:58 1:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but no RCA provided INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/20 21:06 4/18/20 7:52 10:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/20 21:25 4/18/20 9:45 12:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/20 19:12 4/18/20 11:27 16:15:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Oil sensor faulty Need to be justified Oil sensor replaced and genset restarted INC364189 HAIDO573 DUVAL_28 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 11:22 4/18/20 13:33 2:11:00 4:00:00 Compliant Power Generator Failure (Overheat) Fan belt cut OK Fan belt replaced INC364247 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 13:43 4/18/20 15:45 2:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA is awaiting from team INC364275 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/18/20 16:28 4/18/20 18:10 1:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front seal OK 1 gallon of oil added. INC364240 HAIGA065 GELIN Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 12:38 4/18/20 16:06 3:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364225 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/18/20 11:00 4/18/20 15:35 4:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty radiator Need to be justified G2 has been started and 1/2 gallon of oil added. INC364200 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/18/20 12:36 4/18/20 15:30 2:54:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to faulty starter battery OK Genset has been restarted with another battery INC364206 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 4/18/20 8:52 4/18/20 10:25 1:33:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front and back seals OK GM was made on site and genset has been restarted. INC364206 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 4/18/20 8:52 4/18/20 10:25 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA028 Cascaded Site is back in service once issue solved at the main site INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/20 19:12 4/18/20 10:00 14:48:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) solar system failure OK Site is back in service after a soft reload performed by NOC. INC364086 HAIDS233 BERLOTTE Sud ZTE 3G+LTE C Talkpool 4/18/20 6:51 4/18/20 9:54 3:03:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front and back seals OK 1 gallon of oil added. INC364087 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/18/20 7:00 4/18/20 8:58 1:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failure OK Site is back in service with the sun energy INC364087 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/18/20 7:00 4/18/20 8:58 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Site is back in service once issue solved at the main site INC364087 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/18/20 7:00 4/18/20 8:58 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Site is back in service once issue solved at the main site INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/20 23:27 4/18/20 8:00 8:33:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/20 22:10 4/18/20 6:40 8:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364111 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 4/18/20 0:39 4/18/20 7:59 7:20:00 4:00:00 Not Compliant Power Power Failure (breaker tripped) HUAWEI breakers tripped Need to be justified Breakers have been reset INC364111 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 4/18/20 0:39 4/18/20 7:59 7:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Site is back in service once issue solved at the main site INC364278 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/18/20 16:24 4/18/20 17:29 1:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364337 HAIGA108 CHARDONETTE Grande-Anse ZTE 2G+3G A Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364337 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/20 22:22 4/18/20 7:57 9:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself INC364082 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 4/18/20 5:32 4/18/20 8:05 2:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is back with a commercial power INC364082 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 4/18/20 5:32 4/18/20 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site back on air with the main site INC364082 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/18/20 5:32 4/18/20 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site back on air with the main site INC364136 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G C Talkpool 4/18/20 2:30 4/18/20 14:12 11:42:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. on the genset Need to be justified 1 Gal of coolant added and genset restarted INC364141 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G C Talkpool 4/18/20 3:48 4/18/20 16:36 12:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself INC364084 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/18/20 6:40 4/18/20 9:00 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/20 20:12 4/18/20 8:51 12:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at sunrise INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/20 2:24 4/18/20 10:26 8:02:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at sunrise INC364149 HDO343 LA_TREMBLAY_16 Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with another starter battery INC364149 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364149 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364149 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364149 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/20 3:15 4/18/20 9:18 6:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/20 20:32 4/18/20 15:42 19:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Portable genset has been rescued with 5 gallons of gasoline. INC364175 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 4/17/20 9:36 4/18/20 14:33 28:57:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. on the genset Need to be justified 1 Gal of coolant added and genset restarted INC364175 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 4/17/20 9:36 4/18/20 14:33 28:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back on air with the main site INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/20 20:24 4/18/20 15:34 19:10:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Engine swapping performed on site INC364201 HDN254 CARACOL Nord-Est Ericsson 2G C Talkpool 4/18/20 8:38 4/18/20 14:31 5:53:00 4:00:00 Not Compliant Power Power Failure (Loose contact on the contol cable on EIM) Genset stopped due to loose contact of the control cable on EIM basic board Need to be justified Team reconnected and tightened the connection and started genset INC364312 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/17/20 13:48 4/18/20 18:07 28:19:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/20 15:48 4/18/20 17:31 25:43:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG frozen Spare DUG has been reset INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/20 1:32 4/18/20 18:14 16:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364314 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/17/20 14:33 4/18/20 17:37 27:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364206 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 4/18/20 8:52 4/18/20 10:25 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA028 Cascaded Site is back in service once issue solved at the main site INC364275 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/18/20 16:28 4/18/20 18:10 1:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front seal OK 1 gallon of oil added, and genset has been refilled INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/20 3:15 4/18/20 9:35 6:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/20 1:56 4/18/20 10:36 8:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with the Solar energy INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/20 1:40 4/18/20 10:36 8:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with the Solar energy INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/20 3:29 4/17/20 10:19 6:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with the Solar energy INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/20 1:40 4/18/20 14:25 12:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Faulty RUS replaced INC364245 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/18/20 13:30 4/18/20 15:00 1:30:00 4:00:00 Compliant RBS RBS Fault (RRU failure) Frozen RRUS OK RRUS was frozen. Power reset applied on RRUS and soft reload performed from NOC side INC364252 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 4/18/20 13:50 4/18/20 17:50 4:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Apr 18 17:15:56 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 18 Apr 2020 23:15:56 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 18th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: Info and comments are incorrect for HDO150. It was fueled and confirmed up at 1130 today. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 18/04/2020 19:08 (GMT-05:00) To: fibertt at tpmanagementsa.com, fon at tpmanagementsa.com, hpu.maintenance at tpmanagementsa.com, hpu_alarms at tpmanagementsa.com, msc at tpmanagementsa.com, powertt at tpmanagementsa.com, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, tp.fo at tpmanagementsa.com, tp.imc.haiti at tpmanagementsa.com, tp.ran at tpmanagementsa.com, Jithin J Singh , Astrid Argana , astrid.argana at tpmanagementsa.com, journal.ht at talkpool.com, Mackenzy.Boursiquot at tpmanagementsa.com, bernard.yacoub at talkpool.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , HAI_BO_Fuel at digicelgroup.com Subject: NOC SITES REPORT updated for this April 18th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this April 18th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 464:06:13 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 315:20:13 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 80:21:13 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 78:33:13 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 77:25:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 65:51:13 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 45:11:13 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 43:52:13 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 34:21:13 Power RBS Fault (DUW failure) Team is working on the site. INC364266 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/17/2020 14:52 28:09:13 Power Generator failure (Indeterminate) TX team already performed on the site, power team is requested. They are working on the site. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 26:17:13 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 24:19:13 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/17/2020 22:07 20:54:13 Power Generator failure (Indeterminate) Team is working on site INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 19:53:13 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 6:59:13 Power Generator failure (Indeterminate) Team is on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 6:21:13 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 5:45:13 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates will be shared soon. INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 5:45:13 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 5:45:13 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 5:45:13 Dependent Affected by the power issue at the main site Affected by HDO388 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/18/2020 16:02 2:59:13 Power Generator failure (Indeterminate) Site will be restored with commercial power INC364346 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 4/18/2020 17:21 1:40:13 Transmission Transmission (Indeterminate) Team has been informed; ETA 7:20 pm. INC364351 HAIDN031 RUE_CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/18/2020 17:30 1:31:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. INC364289 HAIDS110 KANS Sud ZTE 2G+3G B Talkpool 4/18/2020 17:34 1:27:13 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC364284 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/18/2020 17:35 1:26:13 Power Generator failure (Indeterminate) Team is informed, ETA : 7:10 PM INC364358 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/18/2020 17:37 1:24:13 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 pm. INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/18/2020 18:30 0:31:13 Power Generator failure (Indeterminate) Team is informed, ETA : not provided yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3298:41:13 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 132:59:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 115:46:13 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 88:57:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 70:36:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 55:24:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 54:13:13 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 49:51:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 46:01:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 31:14:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 29:01:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 24:41:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 22:16:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 17:05:13 RBS RBS Fault (Indeterminate) Sector A remains down after power issue solved . TX Team is on the way . ETA:7h20 PM INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 10:17:13 RBS RBS Fault ( DUG Failure) Faulty DUG. Spare part not yet available INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 6:21:13 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 5:06:13 RBS RBS Fault (Indeterminate) Team will reach the site after solved the issue at HDC246. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 3:57:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G #N/A Talkpool 4/18/2020 16:40 2:21:13 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA to be provided INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 2:11:13 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA:8h20 PM INC364280 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 4/18/2020 17:26 1:35:13 RBS RBS Fault (Indeterminate) Team has been informed; ETA 7:15 pm Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site?s revenue per month. Site dismantling decision to be discussed with commercial team. RF No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364121 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 0:53 4/18/20 7:27 6:34:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery Need to be justified Genset restarted with another battery INC364079 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/18/20 5:19 4/18/20 6:58 1:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but no RCA provided INC364041 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/17/20 21:06 4/18/20 7:52 10:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC364042 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/20 21:25 4/18/20 9:45 12:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC363984 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/20 19:12 4/18/20 11:27 16:15:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Oil sensor faulty Need to be justified Oil sensor replaced and genset restarted INC364189 HAIDO573 DUVAL_28 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 11:22 4/18/20 13:33 2:11:00 4:00:00 Compliant Power Generator Failure (Overheat) Fan belt cut OK Fan belt replaced INC364247 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 13:43 4/18/20 15:45 2:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA is awaiting from team INC364275 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/18/20 16:28 4/18/20 18:10 1:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front seal OK 1 gallon of oil added. INC364240 HAIGA065 GELIN Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 12:38 4/18/20 16:06 3:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364225 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/18/20 11:00 4/18/20 15:35 4:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty radiator Need to be justified G2 has been started and 1/2 gallon of oil added. INC364200 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/18/20 12:36 4/18/20 15:30 2:54:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to faulty starter battery OK Genset has been restarted with another battery INC364206 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 4/18/20 8:52 4/18/20 10:25 1:33:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front and back seals OK GM was made on site and genset has been restarted. INC364206 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 4/18/20 8:52 4/18/20 10:25 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA028 Cascaded Site is back in service once issue solved at the main site INC363496 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/17/20 19:12 4/18/20 10:00 14:48:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) solar system failure OK Site is back in service after a soft reload performed by NOC. INC364086 HAIDS233 BERLOTTE Sud ZTE 3G+LTE C Talkpool 4/18/20 6:51 4/18/20 9:54 3:03:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front and back seals OK 1 gallon of oil added. INC364087 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/18/20 7:00 4/18/20 8:58 1:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failure OK Site is back in service with the sun energy INC364087 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/18/20 7:00 4/18/20 8:58 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Site is back in service once issue solved at the main site INC364087 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/18/20 7:00 4/18/20 8:58 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Site is back in service once issue solved at the main site INC364053 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 4/17/20 23:27 4/18/20 8:00 8:33:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364055 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/17/20 22:10 4/18/20 6:40 8:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364111 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 4/18/20 0:39 4/18/20 7:59 7:20:00 4:00:00 Not Compliant Power Power Failure (breaker tripped) HUAWEI breakers tripped Need to be justified Breakers have been reset INC364111 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 4/18/20 0:39 4/18/20 7:59 7:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Site is back in service once issue solved at the main site INC364278 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/18/20 16:24 4/18/20 17:29 1:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364337 HAIGA108 CHARDONETTE Grande-Anse ZTE 2G+3G A Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364337 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364337 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 16:36 4/18/20 18:32 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA108 Cascaded Site is back in service once issue solved at the main site INC364108 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 4/17/20 22:22 4/18/20 7:57 9:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself INC364082 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 4/18/20 5:32 4/18/20 8:05 2:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is back with a commercial power INC364082 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 4/18/20 5:32 4/18/20 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site back on air with the main site INC364082 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/18/20 5:32 4/18/20 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site back on air with the main site INC364136 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G C Talkpool 4/18/20 2:30 4/18/20 14:12 11:42:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. on the genset Need to be justified 1 Gal of coolant added and genset restarted INC364141 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G C Talkpool 4/18/20 3:48 4/18/20 16:36 12:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself INC364084 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/18/20 6:40 4/18/20 9:00 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364037 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/17/20 20:12 4/18/20 8:51 12:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at sunrise INC364072 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/20 2:24 4/18/20 10:26 8:02:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at sunrise INC364149 HDO343 LA_TREMBLAY_16 Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with another starter battery INC364149 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364149 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364149 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364149 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 4/17/20 9:40 4/18/20 11:14 25:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site back on air with the main site INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/20 3:15 4/18/20 9:18 6:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364039 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/17/20 20:32 4/18/20 15:42 19:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Portable genset has been rescued with 5 gallons of gasoline. INC364175 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 4/17/20 9:36 4/18/20 14:33 28:57:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. on the genset Need to be justified 1 Gal of coolant added and genset restarted INC364175 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 4/17/20 9:36 4/18/20 14:33 28:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back on air with the main site INC364038 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/17/20 20:24 4/18/20 15:34 19:10:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Engine swapping performed on site INC364201 HDN254 CARACOL Nord-Est Ericsson 2G C Talkpool 4/18/20 8:38 4/18/20 14:31 5:53:00 4:00:00 Not Compliant Power Power Failure (Loose contact on the contol cable on EIM) Genset stopped due to loose contact of the control cable on EIM basic board Need to be justified Team reconnected and tightened the connection and started genset INC364312 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/17/20 13:48 4/18/20 18:07 28:19:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/20 15:48 4/18/20 17:31 25:43:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG frozen Spare DUG has been reset INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/20 1:32 4/18/20 18:14 16:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364314 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/17/20 14:33 4/18/20 17:37 27:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364206 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 4/18/20 8:52 4/18/20 10:25 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA028 Cascaded Site is back in service once issue solved at the main site INC364275 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/18/20 16:28 4/18/20 18:10 1:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front seal OK 1 gallon of oil added, and genset has been refilled INC364138 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/18/20 3:15 4/18/20 9:35 6:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC364135 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/20 1:56 4/18/20 10:36 8:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with the Solar energy INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/20 1:40 4/18/20 10:36 8:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with the Solar energy INC363587 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/17/20 3:29 4/17/20 10:19 6:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with the Solar energy INC364134 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/18/20 1:40 4/18/20 14:25 12:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Faulty RUS replaced INC364245 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/18/20 13:30 4/18/20 15:00 1:30:00 4:00:00 Compliant RBS RBS Fault (RRU failure) Frozen RRUS OK RRUS was frozen. Power reset applied on RRUS and soft reload performed from NOC side INC364252 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 4/18/20 13:50 4/18/20 17:50 4:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 18:24:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 00:24:59 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 10 1 6 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 4 4 2 0 4 Huawei 6 2 2 0 6 Network 23 8 4 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 4 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 465:29:32 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 316:43:32 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 81:44:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 79:56:32 Power Generator Failure (Head cylinder) Engine broken on the site, Generator already delivered from the warehouse to the north. Swap expected to be completed by 04/19/2020 INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 78:48:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 46:34:32 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 45:15:32 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 35:44:32 Power RBS Fault (DUW failure) Team is still working on the site. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 27:40:32 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 25:42:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 8:22:32 Power Generator failure (Indeterminate) Team is still working on site on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 7:44:32 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 7:44:32 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 7:08:32 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates are expected from team INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 7:08:32 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 7:08:32 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 7:08:32 Dependent Affected by the power issue at the main site Affected by HDO388 INC364338 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 16:02 4:22:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364351 HAIDN031 RUE_CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/18/2020 17:30 2:54:32 Power Generator failure (Indeterminate) Team is informed, ETA : 8:30 PM. INC364289 HAIDS110 KANS Sud ZTE 2G+3G B Talkpool 4/18/2020 17:34 2:50:32 Power Power Failure (Indeterminate) Team is going back to the site. ETA not yet available INC364284 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/18/2020 17:35 2:49:32 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/18/2020 18:30 1:54:32 Power Generator failure (Indeterminate) Team is informed, ETA : 9:15 PM. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 1:34:32 Power Generator failure (Indeterminate) Team is informed, ETA : 8:30 PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Apr 18 19:04:25 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 19 Apr 2020 01:04:25 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: , Message-ID: Hello NOC, Please see the below commenta, HDC204 ? Please assign to Transmission HDO337 ? Transmission issue, NPU Faulty at HDO315, Team will arrive by 6PM HDC174 ? Restored HDN044 ? Ticket created at 4/18/2020 3:57:27 PM, please check the duration. (Digicel team is working at site) Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Reginald Girot Sent: 18 April 2020 17:09 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean-Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: Re: [Tp.imc.haiti] NOC hourly report at 04:00 PM HI Noc Team, Please receive the Update for HDO150. Site refueled with 240 Gal this morning at 11:00am around and I am pretty sure site is up . please make a double check. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 63:16:04 Fuel Generator failure (Fuel issue) Site refueled 240 gal added Regards. RDG From: Dadidson Sully On Behalf Of Haiti Noc Sent: Saturday, April 18, 2020 4:28 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 8 2 9 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 0 0 18 ZTE 1 1 0 0 1 Huawei 7 3 3 0 7 Network 26 6 3 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 3 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 461:31:04 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 312:45:04 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 77:46:04 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 75:58:04 Power Generator Failure (Head cylinder) Engine broken on the site, update will be provided soon about the replacement INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 74:50:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/2020 1:10 63:16:04 Fuel Generator failure (Fuel issue) Site is out of fuel but team cannot access the site due to unsafe area INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 42:36:04 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 41:17:04 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 31:46:04 Power RBS Fault (DUW failure) Faulty DUW needed to replaced. Spare part not yet collected . INC364312 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/17/2020 13:48 26:38:04 Power Generator failure (Indeterminate) Team is informed, ETA: 6:00 PM INC364314 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/17/2020 14:33 25:53:04 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30 PM INC364266 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/17/2020 14:52 25:34:04 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested, ETA: not provided yet. INC364324 HDN044 VIGIE Nord Ericsson 2G A Talkpool 4/17/2020 15:40 24:46:04 Power Generator failure (Indeterminate) Team is informed, ETA not provided yet. INC363944 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 4/17/2020 15:48 24:38:04 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced, follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 23:42:04 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 21:44:04 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/2020 22:07 18:19:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 10:20 AM , ETR to be provide by them INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/2020 23:08 17:18:04 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/18/2020 at 01:00 AM. ETR expected by them. INC364068 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 4/18/2020 1:32 14:54:04 Power Generator failure (Indeterminate) Team is informed, ETA: expired, new ETA : 5:00PM INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 4:24:04 Power Generator failure (Indeterminate) Team is on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 3:46:04 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 3:46:04 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 3:10:04 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates will be shared soon. INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 3:10:04 Dependent Affected by the power issue at the main site Affected by HDO388 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site?s revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[48870680].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[48870680].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 08E105C4184944998C38CD91D1052ED2.png Type: image/png Size: 132 bytes Desc: 08E105C4184944998C38CD91D1052ED2.png URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 19:23:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 01:23:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 135:20:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 33:35:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 8:42:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 8:42:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 8:42:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 8:42:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 6:18:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3301:02:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 118:07:01 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 91:18:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 57:45:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 56:34:01 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 52:12:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 48:22:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 31:22:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 72:57:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/17/2020 20:45 24:37:01 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/2020 1:56 19:26:01 RBS RBS Fault (Indeterminate) Sector A remains down after power issue solved . TX Team is on the way . ETA:7h20 PM INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 12:38:01 RBS RBS Fault ( DUG Failure) Faulty DUG. Spare part not yet available INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 7:27:01 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC364021 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/17/2020 18:20 27:02:01 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G A Talkpool 4/18/2020 16:40 4:42:01 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA to be provided INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 4:32:01 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Apr 18 20:05:18 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 19 Apr 2020 02:05:18 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the below comments, HDC242 ? Water pump and Radiator replaced. But found AVR also faulty HDC204 ? Please assign to Transmission from Power HDO670 ? Restored HDN031 ? Restored HDS110 ? Restored HDN030 ? Out of fuel Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 18 April 2020 20:26 Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 10 1 6 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 4 4 2 0 4 Huawei 6 2 2 0 6 Network 23 8 4 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 4 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 465:29:32 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 316:43:32 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 81:44:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 79:56:32 Power Generator Failure (Head cylinder) Engine broken on the site, Generator already delivered from the warehouse to the north. Swap expected to be completed by 04/19/2020 INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 78:48:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 46:34:32 Power Generator failure (Water Pump Issue) Faulty water pump, Spare need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 45:15:32 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 35:44:32 Power RBS Fault (DUW failure) Team is still working on the site. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 27:40:32 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 25:42:32 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 12:02 8:22:32 Power Generator failure (Indeterminate) Team is still working on site on site INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 7:44:32 Power Power Failure (Indeterminate) Access issue, follow-up is ongoing with the concerned team to grant the access. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 7:44:32 Dependent Affected by the power issue at the main site Affected by HDO384 INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/2020 13:16 7:08:32 Power Power Failure (Indeterminate) The HPU on site has been refilled, but not operational yet. The old genset will be refueled to put the site up again. More updates are expected from team INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/2020 13:16 7:08:32 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/2020 13:16 7:08:32 Dependent Affected by the power issue at the main site Affected by HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/2020 13:16 7:08:32 Dependent Affected by the power issue at the main site Affected by HDO388 INC364338 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/2020 16:02 4:22:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364351 HAIDN031 RUE_CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/18/2020 17:30 2:54:32 Power Generator failure (Indeterminate) Team is informed, ETA : 8:30 PM. INC364289 HAIDS110 KANS Sud ZTE 2G+3G B Talkpool 4/18/2020 17:34 2:50:32 Power Power Failure (Indeterminate) Team is going back to the site. ETA not yet available INC364284 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/18/2020 17:35 2:49:32 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/18/2020 18:30 1:54:32 Power Generator failure (Indeterminate) Team is informed, ETA : 9:15 PM. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 1:34:32 Power Generator failure (Indeterminate) Team is informed, ETA : 8:30 PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site?s revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[48879670].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[48879670].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: ABC57F7AB19E435485416AC807520E8B.jpg Type: image/jpeg Size: 10377 bytes Desc: ABC57F7AB19E435485416AC807520E8B.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 883C1BA344954513A422A59CC143C391.png Type: image/png Size: 132 bytes Desc: 883C1BA344954513A422A59CC143C391.png URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 20:21:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 02:21:28 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 7 2 11 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 0 0 18 ZTE 2 2 1 0 2 Huawei 5 2 2 1 5 Network 25 6 3 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 2 2 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 467:20:33 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 318:34:33 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 83:35:33 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 81:47:33 Power Generator Failure (Head cylinder) Genset has been collected from WH, the genset sapping will perform 04/19/2020. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 80:39:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 48:25:33 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 47:06:33 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 37:35:33 Power RBS Fault (DUW failure) The new DTR is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 29:31:33 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 27:33:33 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 9:35:33 Power Power Failure (Indeterminate) Access blocked by the population claiming energy for a charging station installation. Follow-up is ongoing with concerned teams to satisfy their request INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 9:35:33 Dependent Affected by the power issue at the main site Affected by HDO384 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/18/2020 16:02 6:13:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364284 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 4/18/2020 17:35 4:40:33 RBS RBS Fault (DTRU failure) DTRU spare. Spare part not yet available INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 3:45:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 3:25:33 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 2:15:33 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 2:15:33 Dependent Affected by the power issue at the main site Affected by HDN167 INC364382 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/18/2020 20:24 1:51:33 Power Power Failure (Indeterminate) Team has been dispatched, ETA: 10: 30 PM INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 1:31:33 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364424 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/18/2020 20:48 1:27:33 Power Generator failure (Indeterminate) Team is informed, ETA 11:00 PM. INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 1:23:33 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/2020 20:56 1:19:33 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364397 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/18/2020 21:04 1:11:33 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364426 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 4/18/2020 21:41 0:34:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 22:13:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 04:13:38 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 11 3 14 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 2 0 0 23 ZTE 7 7 6 0 7 Huawei 5 2 2 0 5 Network 35 11 8 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 1 10 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 469:17:34 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 320:31:34 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 85:32:34 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 83:44:34 Power Generator Failure (Head cylinder) Genset has been collected from WH, the genset sapping will perform 04/19/2020. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 82:36:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 50:22:34 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 49:03:34 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 39:32:34 Power RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 31:28:34 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 29:30:34 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 11:32:34 Power Power Failure (Indeterminate) Access issue due by people in the area. They are requesting an inverter for charging their stuffs. Follow-up is ongoing with the concerned team INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 11:32:34 Dependent Affected by the power issue at the main site Affected by HDO384 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/18/2020 16:02 8:10:34 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 5:42:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 5:22:34 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/18/2020 around 7:00 AM INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 4:12:34 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 4:12:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/18/2020 20:00 4:12:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/18/2020 20:00 4:12:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/18/2020 20:00 4:12:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 3:28:34 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364424 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/18/2020 20:48 3:24:34 Power Generator failure (Indeterminate) Team is on site. INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 3:20:34 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/2020 20:56 3:16:34 Power Generator Failure (Starter battery failure) Starter battery failed, follow up is ongoing by power team to find a battery. ETR to be provided. INC364397 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/18/2020 21:04 3:08:34 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided.. INC364413 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 4/18/2020 21:11 3:01:34 Power Power Failure (Indeterminate) Team is unable to reach the site at night due to unsafe are according to TP, ETA 5:00AM. INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 2:28:34 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 2:19:34 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364509 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/18/2020 22:00 2:12:34 Power Power Failure (Indeterminate) The site is located in a private house. Team will reach it (4/19/2020). ETA: 7h00 AM INC364437 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/18/2020 23:30 0:42:34 Dependent Affected by the power issue at the main site RBS6000 is HDO603 is not powered on INC364437 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/18/2020 23:30 0:42:34 Dependent Affected by the power issue at the main site RBS6000 is HDO603 is not powered on INC364437 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/18/2020 23:30 0:42:34 Dependent Affected by the power issue at the main site RBS6000 is HDO603 is not powered on INC364437 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/18/2020 23:30 0:42:34 Dependent Affected by the power issue at the main site RBS6000 is HDO603 is not powered on INC364437 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/18/2020 23:30 0:42:34 Dependent Affected by the power issue at the main site RBS6000 is HDO603 is not powered on INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 0:30:34 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 22:16:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 04:16:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3303:55:42 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 138:13:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 121:00:42 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 94:11:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 75:50:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 60:38:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 59:27:42 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 55:05:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 51:15:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 36:28:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 34:15:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 11:35:42 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 11:35:42 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 11:35:42 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 11:35:42 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 10:20:42 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 9:11:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G A Talkpool 4/18/2020 16:40 7:35:42 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA to be provided INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 7:25:42 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364508 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/18/2020 21:56 2:19:42 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 18 23:09:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 05:09:34 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 6 11 5 17 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 2 0 0 30 ZTE 2 2 1 0 2 Huawei 7 2 2 0 7 Network 39 6 3 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 1 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 470:08:27 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 321:22:27 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 86:23:27 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 84:35:27 Power Generator Failure (Head cylinder) Genset has been collected from WH, the genset sapping will perform 04/19/2020. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 83:27:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 51:13:27 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 49:54:27 Power Power Failure (Indeterminate) Unsafe area, team Still cannot reach site due to gun shots, waiting for further update. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 40:23:27 RBS RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 32:19:27 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 30:21:27 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 12:23:27 Power Power Failure (Indeterminate) Access issue due by people in the area. They are requesting an inverter for charging their stuffs. Follow-up is ongoing with the concerned team INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 12:23:27 Dependent Affected by the power issue at the main site Affected by HDO384 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/18/2020 16:02 9:01:27 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 6:33:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 6:13:27 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/18/2020 around 7:00 AM INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 5:03:27 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 5:03:27 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/18/2020 20:00 5:03:27 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/18/2020 20:00 5:03:27 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/18/2020 20:00 5:03:27 Dependent Affected by the power issue at the main site Affected by HDN167 INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 4:19:27 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 4:11:27 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/2020 20:56 4:07:27 Power Generator Failure (Starter battery failure) Starter battery failed, follow up is ongoing by power team to find a battery. ETR to be provided. INC364397 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/18/2020 21:04 3:59:27 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364413 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 4/18/2020 21:11 3:52:27 Power Power Failure (Indeterminate) Team is unable to reach the site at night due to unsafe are according to TP, ETA 5:00AM. INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 3:19:27 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 3:10:27 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364509 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/18/2020 22:00 3:03:27 Power Power Failure (Indeterminate) The site is located in a private house. Team will reach it (4/19/2020). ETA: 7h00 AM INC364434 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 23:20 1:43:27 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364434 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/2020 23:20 1:43:27 Dependent Affected by the power issue at the main site Affected by HDC260 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 1:21:27 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364418 HAIDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/2020 23:46 1:17:27 Power Power Failure (Indeterminate) Team is working on site INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:02 1:01:27 Power Generator failure (Indeterminate) No Key for getting access on the HPU cage, Follow up is ongoing concerned team INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 1:01:27 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 1:01:27 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 1:01:27 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 1:01:27 Dependent Affected by the power issue at the main site Affected by HDO343 INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 0:25:27 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 0:25:27 Dependent Affected by the power issue at the main site Affected by HDC311 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 01:09:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 07:09:17 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 5 12 5 17 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 2 0 0 30 ZTE 2 2 1 0 2 Huawei 7 2 2 0 7 Network 39 6 3 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 2 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 472:12:53 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 323:26:53 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 88:27:53 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 86:39:53 Power Generator Failure (Head cylinder) Genset has been collected from WH, the genset swapping will perform 04/19/2020. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 85:31:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 53:17:53 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 51:58:53 Power Generator Failure (Engine Knocking ) Engine knocking, Update on the engine replacement is expected. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 42:27:53 RBS RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 34:23:53 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 32:25:53 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 14:27:53 Power Power Failure (Indeterminate) Access issue due by people in the area. They are requesting an inverter for charging their stuffs. Follow-up is ongoing with the concerned team INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 14:27:53 Dependent Affected by the power issue at the main site Affected by HDO384 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/18/2020 16:02 11:05:53 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 8:37:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 8:17:53 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/18/2020 around 7:00 AM INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 7:07:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 7:07:53 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/18/2020 20:00 7:07:53 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/18/2020 20:00 7:07:53 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/18/2020 20:00 7:07:53 Dependent Affected by the power issue at the main site Affected by HDN167 INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 6:23:53 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 6:15:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/2020 20:56 6:11:53 Power Generator Failure (Starter battery failure) Starter battery failed, follow up is ongoing by power team to find a battery. ETR to be provided. INC364397 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/18/2020 21:04 6:03:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364413 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 4/18/2020 21:11 5:56:53 Power Power Failure (Indeterminate) Team is unable to reach the site at night due to unsafe are according to TP, ETA 5:00AM. INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 5:23:53 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 5:14:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364509 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/18/2020 22:00 5:07:53 Power Power Failure (Indeterminate) The site is located in a private house. Team will reach it (4/19/2020). ETA: 7h00 AM INC364434 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 23:20 3:47:53 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364434 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/2020 23:20 3:47:53 Dependent Affected by the power issue at the main site Affected by HDC260 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 3:25:53 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:02 3:05:53 Power Generator failure (Indeterminate) No Key for getting access on the HPU cage, Follow up is ongoing INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 3:05:53 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 3:05:53 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 3:05:53 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 3:05:53 Dependent Affected by the power issue at the main site Affected by HDO343 INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 2:29:53 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 2:29:53 Dependent Affected by the power issue at the main site Affected by HDC311 INC364446 HAIDO674 LAMENTIN 54_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:50 2:17:53 Power Power Failure (Indeterminate) No access at night due to private house, ETA 7:15AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 01:11:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 07:11:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3306:50:31 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 141:08:31 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 123:55:31 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 97:06:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 78:45:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 63:33:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 62:22:31 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 58:00:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 54:10:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 39:23:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 37:10:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 14:30:31 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 14:30:31 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 14:30:31 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 14:30:31 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 13:15:31 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 12:06:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G A Talkpool 4/18/2020 16:40 10:30:31 RBS RBS Fault (Indeterminate) Team is already dispatched .ETA to be provided INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 10:20:31 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364508 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/18/2020 21:56 5:14:31 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy fully charged INC364451 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/19/2020 2:48 0:22:31 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 02:20:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 08:20:16 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 15 6 18 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 2 0 0 32 ZTE 5 5 3 0 5 Huawei 10 2 2 0 10 Network 47 9 5 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 2 14 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 473:21:23 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 324:35:23 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 89:36:23 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 87:48:23 Power Generator Failure (Head cylinder) Genset has been collected from WH, the genset swapping will perform 04/19/2020. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 86:40:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 54:26:23 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 53:07:23 Power Generator Failure (Engine Knocking ) Engine knocking, Update on the engine replacement is expected. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 43:36:23 RBS RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 35:32:23 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 33:34:23 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 15:36:23 Power Power Failure (Indeterminate) Access issue due by people in the area. They are requesting an inverter for charging their stuffs. Follow-up is ongoing with the concerned team INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 15:36:23 Dependent Affected by the power issue at the main site Affected by HDO384 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/18/2020 16:02 12:14:23 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 9:46:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 9:26:23 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/18/2020 around 7:00 AM INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 8:16:23 Power Generator failure (Indeterminate) Team is on the way to the site. ETA: 06H30 AM INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 8:16:23 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/18/2020 20:00 8:16:23 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/18/2020 20:00 8:16:23 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/18/2020 20:00 8:16:23 Dependent Affected by the power issue at the main site Affected by HDN167 INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 7:32:23 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 7:24:23 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/2020 20:56 7:20:23 Power Generator Failure (Starter battery failure) Starter battery failed, follow up is ongoing by power team to find a battery. ETR to be provided. INC364397 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/18/2020 21:04 7:12:23 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364413 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 4/18/2020 21:11 7:05:23 Power Power Failure (Indeterminate) Team is unable to reach the site at night due to unsafe are according to TP, ETA 5:00AM. INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 6:32:23 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 6:23:23 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364509 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/18/2020 22:00 6:16:23 Power Power Failure (Indeterminate) The site is located in a private house. Team will reach it (4/19/2020). ETA: 7h00 AM INC364434 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 23:20 4:56:23 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364434 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/2020 23:20 4:56:23 Dependent Affected by the power issue at the main site Affected by HDC260 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 4:34:23 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:02 4:14:23 Power Generator failure (Indeterminate) No Key for getting access on the HPU cage, Follow up is ongoing with construction team. INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 4:14:23 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 4:14:23 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 4:14:23 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 4:14:23 Dependent Affected by the power issue at the main site Affected by HDO343 INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 3:38:23 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 3:38:23 Dependent Affected by the power issue at the main site Affected by HDC311 INC364446 HAIDO674 LAMENTIN 54_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:50 3:26:23 Power Power Failure (Indeterminate) No access at night, site li located in private house, ETA 7:15AM INC364450 HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 2:44 1:32:23 Power Power Failure (Indeterminate) team is informed, ETA: 6: 15AM INC364450 HAIDO082 HENFRASA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/2020 2:44 1:32:23 Dependent Affected by the power issue at the main site Affected by HDO520 INC364520 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 2:44 1:32:23 Power Power Failure (Indeterminate) No access at night, site is located in private house, ETA 7:15AM INC364520 HDO670 TOUSSAINT_BRAVE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/19/2020 2:44 1:32:23 Dependent Affected by the power issue at the main site Affected by HDO545 INC364520 HDO577 FAUSTIN_1ER Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/19/2020 2:44 1:32:23 Dependent Affected by the power issue at the main site Affected by HDO545 INC364523 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/19/2020 3:24 0:52:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC364525 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 4/19/2020 3:33 0:43:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC364454 HDN327 PARC CARACOL Nord-Est Ericsson 2G B Talkpool 4/19/2020 3:57 0:19:23 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 04:18:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 10:18:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3309:57:30 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 144:15:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 127:02:30 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 100:13:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 81:52:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 66:40:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 65:29:30 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 61:07:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 57:17:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 42:30:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 40:17:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 17:37:30 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 17:37:30 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 17:37:30 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 17:37:30 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 16:22:30 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 15:13:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G A Digicel 4/18/2020 16:40 13:37:30 RBS RBS Fault (Indeterminate) Installation from ZTE to E// not completed by digicel team, Follow up is ongoing. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 13:27:30 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364508 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/18/2020 21:56 8:21:30 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy fully charged INC364451 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/19/2020 2:48 3:29:30 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h30 AM INC364532 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/19/2020 5:24 0:53:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC364534 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/19/2020 5:43 0:34:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 05:22:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 11:22:12 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 19th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 19th, 2020 till 7:00 AM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 476:17:43 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 327:31:43 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 92:32:43 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/2020 12:28 90:44:43 Power Generator Failure (Head cylinder) Genset has been collected from WH, the genset swapping will perform 04/19/2020. INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 89:36:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 57:22:43 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 56:03:43 Power Generator Failure (Engine Knocking ) Engine knocking, Update on the engine replacement is expected. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 46:32:43 RBS RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 38:28:43 Power Generator failure (Indeterminate) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 36:30:43 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 18:32:43 Power Power Failure (Indeterminate) Access issue due by people in the area. They are requesting an inverter for charging their stuffs. Follow-up is ongoing with the concerned team INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 18:32:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/18/2020 16:02 15:10:43 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 12:42:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 12:22:43 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/18/2020 around 7:30 AM INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 11:12:43 Power Generator failure (Indeterminate) Team is on site. INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/2020 20:00 11:12:43 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/18/2020 20:00 11:12:43 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/18/2020 20:00 11:12:43 Dependent Affected by the power issue at the main site Affected by HDN167 INC364416 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/18/2020 20:00 11:12:43 Dependent Affected by the power issue at the main site Affected by HDN167 INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 10:28:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 10:20:43 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/2020 20:56 10:16:43 Power Generator Failure (Starter battery failure) Starter battery failed, follow up is ongoing by power team to find a battery. ETA 7:30 AM. INC364413 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 4/18/2020 21:11 10:01:43 Power Power Failure (Indeterminate) Team as been informed, ETA: 5:00AM, Expired, new ETA: 7:10AM INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 9:28:43 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 9:19:43 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364509 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/18/2020 22:00 9:12:43 Power Power Failure (Indeterminate) The site is located in a private house. Team will reach it (4/19/2020). ETA: 7h00 AM INC364434 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 23:20 7:52:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364434 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/2020 23:20 7:52:43 Dependent Affected by the power issue at the main site Affected by HDC260 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 7:30:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:02 7:10:43 Power Generator failure (Indeterminate) No Key for getting access on the HPU cage, Follow up is ongoing INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 7:10:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 7:10:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 7:10:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 7:10:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 6:34:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 6:34:43 Dependent Affected by the power issue at the main site Affected by HDC311 INC364523 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/19/2020 3:24 3:48:43 Power Power Failure (Indeterminate) Team is on the site for corrective INC364525 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 4/19/2020 3:33 3:39:43 Power Power Failure (Indeterminate) Team is now at HDS247. ETA will be extended due to the troubleshooting. New ETA not yet available INC364444 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 4:01 3:11:43 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364531 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/19/2020 4:45 2:27:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364456 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/19/2020 5:11 2:01:43 Power Power Failure (Indeterminate) Team is working on site INC364456 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/19/2020 5:11 2:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 1:08:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC364334 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HAIDO341 SABOURIN_ TELECO Ouest Huawei 2G D Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HDO416 CINA_COW Ouest Huawei 2G+3G C Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HDO439 BELLANGER Ouest Huawei 2G C Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HDO305 CABARET Ouest Huawei 2G+3G A Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HAIDO461 MISSION D'ESPOIR_COW Ouest Huawei 2G+3G C Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HDO689 TITANYEN Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HDO304 TIROBU Ouest Huawei 2G+3G C Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364334 HAIDO329 DUCLOS Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:11 1:01:43 Dependent Affected by the power issue at the main site Affected by HDO038 INC364460 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:37 0:35:43 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3310:52:43 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 145:10:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 127:57:43 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 101:08:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 82:47:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 67:35:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 66:24:43 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 62:02:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 58:12:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 43:25:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 41:12:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 18:32:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 18:32:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 18:32:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 18:32:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 17:17:43 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M 4/18/2020 15:04 16:08:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364336 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 2G A Digicel 4/18/2020 16:40 14:32:43 RBS RBS Fault (Indeterminate) Installation from ZTE to E// not completed by digicel team, Follow up is ongoing. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 14:22:43 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364508 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/18/2020 21:56 9:16:43 RBS RBS Fault (Indeterminate) Sector will be back up once solar energy fully charged INC364451 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/19/2020 2:48 4:24:43 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h30 AM INC364532 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/19/2020 5:24 1:48:43 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC364534 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/19/2020 5:43 1:29:43 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 17th INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364107 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/17/20 22:07 4/18/20 19:51 21:44:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay refueling done/power team bleed and restart INC364409 HAIDO284 MAHOTIERE_81_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 19:40 4/18/20 20:40 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC363160 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/16/20 1:10 4/18/20 17:15 64:05:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay refueling done/power team bleed and restart INC364235 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/20 12:02 4/18/20 18:00 5:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DG overheated, plug head cylinder leak. Need to be justified Repaired with Epoxy, 1gal 1/4 oil added,1gal coolant INC364379 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/18/20 20:27 4/18/20 22:05 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) DG is running, loose contact in communication cable. OK Team fixed and restarted INC364382 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 20:24 4/18/20 22:45 2:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) HPU 5X: Load C.B open. OK HPU was Reset and restarted INC364422 HAIDO539 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/20 23:36 4/19/20 0:55 1:19:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to start, starter battery issue, OK Restarted with another battery INC364513 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/18/20 23:46 4/19/20 0:39 0:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) E-POWER : DG overheated, head cylinder crack. OK 1 gal 1/2 coolant added, reset and restarted INC364437 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/18/20 23:30 4/19/20 3:00 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back in service after fixing the Power issue at the main site INC364437 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/18/20 23:30 4/19/20 3:00 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back in service after fixing the Power issue at the main site INC364437 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/18/20 23:30 4/19/20 3:00 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back in service after fixing the Power issue at the main site INC364437 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/18/20 23:30 4/19/20 3:00 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back in service after fixing the Power issue at the main site INC364437 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/18/20 23:30 4/19/20 3:00 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back in service after fixing the Power issue at the main site INC364418 HAIDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/18/20 23:46 4/19/20 1:11 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) HPU 5X: Load C.B open, main beaker tripped, due to low capacit. OK reset breaker,reset alarm, restart INC364450 HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/20 2:44 4/19/20 5:13 2:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC364450 HAIDO082 HENFRASA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/20 2:44 4/19/20 5:13 2:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO520 Cascaded Back in service after fixing the Power issue at the main site INC364520 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/20 2:44 4/19/20 5:13 2:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC364520 HDO670 TOUSSAINT_BRAVE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/19/20 2:44 4/19/20 5:13 2:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO545 Cascaded Back in service after fixing the Power issue at the main site INC364520 HDO577 FAUSTIN_1ER Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/19/20 2:44 4/19/20 5:13 2:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO545 Cascaded Back in service after fixing the Power issue at the main site INC364446 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/19/20 0:50 4/19/20 6:00 5:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC364471 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/19/20 5:51 4/19/20 6:00 0:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC364358 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/18/20 17:37 4/18/20 21:35 3:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No fault found. All the breakers have been reset INC364346 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 2G+3G A Talkpool 4/18/20 17:21 4/18/20 21:42 4:21:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil have been added then genset restarted INC364289 HAIDS110 KANS Sud ZTE 2G+3G B Talkpool 4/18/20 17:34 4/18/20 22:08 4:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK No fault found. All the power cabinet have been reset INC364242 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/18/20 13:16 4/18/20 21:48 8:32:00 4:00:00 Not Compliant Power Power Failure (HPU Failure) HPU failure after fuel issue Need to be justified The last feedback is expected from field technician INC364242 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 4/18/20 13:16 4/18/20 21:48 8:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at HDO388 INC364242 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/18/20 13:16 4/18/20 21:48 8:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at HDO388 INC364242 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 4/18/20 13:16 4/18/20 21:48 8:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at HDO388 INC364426 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 4/18/20 21:41 4/18/20 22:41 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC364114 HDC237 FORT RESOLU Centre Ericsson 2G C O&M_Fuel 4/17/20 23:08 4/18/20 19:31 20:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Need to be justified fuel added, genset has been restarted INC364351 HAIDN031 RUE_CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 4/18/20 17:30 4/18/20 20:34 3:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gl of oil added and genset hs been restarted on auto mode. INC364420 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 4/18/20 20:53 4/18/20 22:27 1:34:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending INC364424 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/18/20 20:48 4/19/20 0:29 3:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending INC364397 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/18/20 21:04 4/19/20 5:09 8:05:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified Breacker has been reset Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364280 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 4/18/20 17:26 4/18/20 21:17 3:51:00 4:00:00 Compliant RBS RBS Fault (Wrong Configuration) Configuration failure OK SNCP protection has been created at HGA001 to get the issue solved INC364462 HDN254 CARACOL Nord-Est Ericsson 3G D Talkpool 4/19/20 3:56 4/19/20 5:50 6:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) loose contact in genset Need to be justified Reset alarm and fixed /restart the genset INC364191 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/18/20 1:56 4/18/20 9:27 7:20:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Indeterminate Need to be justified RUS found off. Power reset applied and soft reload performed from NOC Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 06:37:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 12:37:52 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 6 5 17 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 1 0 0 25 ZTE 2 2 1 0 2 Huawei 8 3 3 0 8 Network 35 6 4 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 2 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 477:15:48 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 328:25:15 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 93:26:15 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 90:34:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 58:20:43 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 56:57:15 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing, more update will be provided 2:00 PM INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 47:30:43 RBS RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 39:26:43 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 37:24:15 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 19:30:48 Power Power Failure (Indeterminate) Access issue, access blocked by people in the area. They requested an inverter for charging their stuffs. Follow-up is ongoing with the concerned team. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 19:30:48 Dependent Affected by the power issue at the main site Affected by HDO384 INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 13:40:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/2020 18:50 13:20:43 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 11:26:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 11:18:48 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 10:26:43 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 10:17:48 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364434 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/2020 23:20 8:50:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364434 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/2020 23:20 8:50:43 Dependent Affected by the power issue at the main site Affected by HDC360 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 8:28:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:02 8:08:43 Power Generator failure (Indeterminate) Talkpool don't managing his team to restore the site. INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 8:08:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 8:08:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 8:08:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 8:08:43 Dependent Affected by the power issue at the main site Affected by HDO343 INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 7:32:43 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 7:32:43 Dependent Affected by the power issue at the main site Affected by HDC311 INC364444 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 4:01 4:30:00 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. INC364531 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/19/2020 4:45 3:46:00 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364479 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:37 1:54:00 Power Generator failure (Indeterminate) Talkpool is not managing his team to provide the ETA. INC364460 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:37 1:54:00 Power Power Failure (Indeterminate) Talkpool is not managing his team to provide the ETA INC364542 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:59 1:32:00 Power Generator failure (Indeterminate) Talkpool is not managing his team to provide the ETA INC364481 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/19/2020 7:12 1:19:00 Power Power Failure (Indeterminate) Team is aware, ETA 8:40AM. INC364538 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/19/2020 7:20 1:11:00 Power Power Failure (Indeterminate) Team is aware, ETA 10:50AM. INC364486 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/19/2020 7:48 0:43:00 Power Power Failure (Indeterminate) Team is aware, ETA: 10:10 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 07:31:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 13:31:29 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 8 6 15 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 1 0 0 23 ZTE 3 3 2 0 3 Huawei 9 3 3 0 9 Network 35 7 5 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 2 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 478:16:25 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 329:25:07 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 94:26:07 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 91:31:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 59:17:24 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 57:57:07 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing, more update will be provided 2:00 PM INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 48:27:24 RBS RBS Fault (DUW failure) The new DTRU is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 40:23:24 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 38:24:07 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 20:31:25 Power Power Failure (Indeterminate) Access issue, access blocked by people in the area. They requested an inverter for charging their stuffs. Follow-up is ongoing with the concerned team. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 20:31:25 Dependent Affected by the power issue at the main site Affected by HDO384 INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/2020 18:30 14:37:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/18/2020 at 09:55 PM. ETR to be provided. INC364361 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 4/18/2020 18:30 14:37:24 Dependent Affected by Fuel issue at the main site Attached to HDN030 INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/2020 20:44 12:23:24 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364388 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/18/2020 20:52 12:19:25 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 11:23:24 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 11:18:25 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/18/2020 23:42 9:25:24 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/2020 0:02 9:05:24 Power Generator failure (Indeterminate) Team will arrive to the site with the HPU key , ETA 9:30AM INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 9:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 9:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/2020 0:02 9:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/2020 0:02 9:05:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 8:29:24 Power Generator failure (Indeterminate) Team is on way ETA 10:30AM INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 8:29:24 Dependent Affected by the power issue at the main site Affected by HDC311 INC364531 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/19/2020 4:45 4:22:24 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364479 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:37 2:30:24 Power Power Failure (Solar System failure) Site will be back up once solar energy fully charged INC364460 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:37 2:29:07 Power Power Failure (Indeterminate) Talkpool cannot provide update INC364542 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:59 2:08:24 Power Generator failure (Indeterminate) Team is informed , ETA 10:50AM INC364481 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/19/2020 7:12 1:59:25 Power Power Failure (Indeterminate) Team is aware, ETA 8:40AM expired, more update is expected from team. INC364538 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/19/2020 7:20 1:51:25 Power Power Failure (Indeterminate) Team is aware, ETA 10:50AM. INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 7:24 1:47:25 Power Power Failure (Indeterminate) Team is aware, ETA 9:20AM. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 7:30 1:37:24 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC364458 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/19/2020 7:54 1:12:07 Power Power Failure (Indeterminate) Team is on the site, waiting for access INC364493 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/2020 8:45 0:21:07 Power Power Failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 07:57:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 13:57:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 9:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3312:57:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 147:09:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 130:02:16 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 103:13:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 84:52:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 69:40:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 68:29:16 RBS RBS Fault (RUS failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 64:07:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/16/2020 21:00 60:17:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 45:24:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 43:17:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 24:33:16 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 20:31:25 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 20:31:25 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 20:31:25 Dependent Affected by the power issue at the main site Affected by HDO384 INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/2020 12:40 20:31:25 Dependent Affected by the power issue at the main site Affected by HDO384 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 19:22:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M FUEL 4/18/2020 15:04 18:07:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 16:27:16 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M FUEL 4/19/2020 5:24 3:47:25 Fuel Generator failure (Fuel issue) Site is running on HPU and cannot be supplying the RBS 2106 (1800 MHz). The backup genset is out of fuel. RAN and fuel team has been informed and will follow up INC364534 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/19/2020 5:43 3:28:25 Power Generator failure (Indeterminate) Power team has been requested on site, ETA 9:45AM. INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 3:13:16 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 07:58:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 13:58:17 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 9:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 09:28:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 15:28:06 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 3 4 8 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 12 ZTE 1 1 0 0 1 Huawei 6 3 3 0 6 Network 19 5 3 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 2 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 480:12:49 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 331:28:35 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 96:29:35 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 93:30:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 61:16:29 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 60:00:35 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing, more update will be provided 2:00 PM INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 50:26:29 RBS RBS Fault (DUW failure) The new DUW is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 42:22:29 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 40:27:35 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/2020 12:40 22:27:49 Power Power Failure (Indeterminate) Team is on the way to reach the site. ETA: 11:45 AM. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/2020 12:40 22:27:49 Dependent Affected by the power issue at the main site Affected by HDO384 INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/2020 21:44 13:22:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP to be refueled.. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 13:14:49 Power Power Failure (Solar System failure) Solar site, talkpool team has been to send a team. ETA: not yet available INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 10:28:29 Power Generator failure (Indeterminate) Team is working on site INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/2020 0:38 10:28:29 Dependent Affected by the power issue at the main site Affected by HDC311 INC364460 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 6:37 4:32:35 Power Power Failure (Indeterminate) Team is working on the site INC364481 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/19/2020 7:12 3:55:49 Power Power Failure (Indeterminate) Team is still working on site. INC364538 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/19/2020 7:20 3:47:49 Power Power Failure (Indeterminate) Team is aware, ETA 10:50AM expired more update is expected from team. INC364458 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/19/2020 7:54 3:15:35 Power Power Failure (Indeterminate) Access issue, inspector has been informed to make the follow up. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 10:25:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 16:25:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3315:51:41 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 150:07:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 132:56:41 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 106:07:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 87:46:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 72:34:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 71:23:41 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 67:01:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 63:11:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 48:22:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 46:11:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 27:27:41 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 22:16:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M FUEL 4/18/2020 15:04 21:05:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 19:21:41 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 6:45:55 Fuel Generator failure (Fuel issue) Site is running on HPU and cannot be supplying the RBS 2106 (1800 MHz). The backup genset is out of fuel. RAN and fuel team has been informed and will follow up. INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 6:07:41 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 8:42 3:29:41 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364499 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/19/2020 9:37 2:34:41 RBS RBS Fault (Indeterminate) Team will reach the site , ETA 12:30PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 10:28:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 16:28:50 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 12:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 12:22:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 18:22:05 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 2 4 4 14 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 6 ZTE 2 2 0 0 2 Huawei 6 3 3 0 6 Network 14 6 3 0 14 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 1 0 2 0 14 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 483:12:51 RBS RBS Fault (Indeterminate) Faulty ZXDU68 B20 on ZTE cabinet. Spare not yet available. ETR cannot be provided. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 334:30:56 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 99:31:56 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 96:33:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 64:19:14 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 63:02:56 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing, more update will be provided 2:00 PM INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 53:29:14 RBS RBS Fault (DUW failure) The new DUW is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 45:25:14 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 43:29:56 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/2020 21:53 16:14:51 Power Power Failure (Solar System failure) Team is aware, ETA 1:20PM expired, more update is expected from team. INC364458 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/19/2020 7:54 6:17:56 Power Power Failure (Indeterminate) Access granted, team is on the way again. ETA: 3:30 PM INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 2:35:51 Power Power Failure (Indeterminate) Team is still working on site. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/19/2020 13:30 0:37:51 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC364632 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 13:49 0:22:56 Power Power Failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 12:24:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 18:24:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 152:07:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 50:22:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M FUEL 4/18/2020 15:04 23:05:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 8:45:43 Fuel Generator failure (Fuel issue) Site is running on HPU and cannot be supplying the RBS 2106 (1800 MHz). The backup genset is out of fuel. RAN and fuel team has been informed and will follow up. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3317:50:00 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 134:55:00 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 108:06:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 74:33:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 73:22:00 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 69:00:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 65:10:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 48:10:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 89:45:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 29:26:00 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 24:15:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 21:20:00 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 8:06:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 8:42 5:28:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 13:32 0:38:00 RBS RBS Fault (Indeterminate) Team will reach the site , ETA not yet provide Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 12:25:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 18:25:26 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 13163 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 14:23:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 20:23:09 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 3 3 2 4 12 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 6 ZTE 2 2 0 0 2 Huawei 4 3 3 0 4 Network 12 6 3 0 12 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 9 1 0 2 0 12 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 485:11:49 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. . INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 336:24:59 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 101:25:59 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 98:31:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 66:17:06 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 64:56:59 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363694 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 4/17/2020 8:40 55:27:06 RBS RBS Fault (DUW failure) The new DUW is also faulty, a new one has been requested, ETR to be provided. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 47:23:06 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 45:23:59 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 4:34:49 Power Power Failure (Indeterminate) Team is still working on site. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/19/2020 13:30 2:36:49 Power Power Failure (Indeterminate) Site suspected down for fuel, waiting for pictures to confirm. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 1:05:59 Power Power Failure (Indeterminate) Site will be restored with commercial power Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC360959 HAIDN302 NAN L'ETAT Nord-Est Ericsson 2G D 17-Oct-19 Access Road Operation cost is higher than site's revenue per month. Site dismantling decision to be discussed with commercial team. RF April, Thursday 16th expired INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting for Lawyer's response regarding renewal terms of lease contract Acquisition April, Friday 17th expired INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Negotiation restart with Reconnaissance and community's representative. Security April, Friday 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Negotiation is still ongoing with Reconnaissance support Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 17:11:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Apr 2020 23:11:56 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 19th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 19th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 488:07:48 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 339:21:48 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 104:22:48 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 101:26:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 69:12:48 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 67:53:48 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 50:18:48 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 48:20:48 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 7:30:48 Transmission Transmission (Indeterminate) Access granted, Tx team is on the way, ETA 8:40PM. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 5:32:48 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 4:02:48 Power Power Failure (Indeterminate) Site will be restored with commercial power INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/19/2020 17:20 1:42:48 Transmission Transmission (Indeterminate) Follow up is ongoing with Digicel Tx team, more update is expected from them. INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/19/2020 17:20 1:42:48 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364718 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G+LTE B Talkpool 4/19/2020 17:34 1:28:48 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC364714 HAIDO125 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/2020 17:40 1:22:48 Power Power Failure (Indeterminate) Team is informed. ETA 7:30 PM INC364725 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 4/19/2020 18:12 0:50:48 Power Generator failure (Indeterminate) Team is aware, ETA 9:05PM. INC364725 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 4/19/2020 18:12 0:50:48 Dependent Affected by the power issue at the main site Affected by HDO336 INC364712 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 4/19/2020 18:17 0:45:48 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 0:31:48 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3322:42:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 157:00:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 139:47:48 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 112:58:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 94:37:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 79:25:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 78:14:48 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 73:52:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 70:02:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 55:15:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 53:02:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 34:18:48 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 29:07:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M FUEL 4/18/2020 15:04 27:58:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since( April 18th 2020) at 6:36 pm. ETR to be provided. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 26:12:48 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 13:38:48 Fuel Generator failure (Fuel issue) Site is running on HPU and cannot be supplying the RBS 2106 (1800 MHz). The backup genset is out of fuel. RAN and fuel team has been informed and will follow up. INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 12:58:48 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 8:42 10:20:48 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 13:32 5:30:48 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364637 HDO321 TOMAN (NAN BWAPEN) Centre Ericsson 2G D Talkpool 4/19/2020 14:52 4:10:48 Power Power Failure (Indeterminate) Team is informed , ETA 7:00PM INC364600 HDN274 ACUL_SAMEDI Centre Ericsson 2G D Talkpool 4/19/2020 15:30 3:32:48 RBS RBS Fault (DUG Failure) DUG faulty , needed to replaced. Spare part not yet available INC364657 HDN114 AUX PALMISTES Centre Ericsson 2G D Talkpool 4/19/2020 17:33 1:29:48 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364456 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/19/20 5:11 4/19/20 7:39 2:28:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped Need to be justified Team has reset the genset breaker, then started it back. INC364456 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/19/20 5:11 4/19/20 7:39 2:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Back in service after fixing the Power issue at the main site INC364413 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 4/18/20 21:11 4/19/20 8:40 11:29:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low DC Voltage due to starter battery failure Need to be justified The genset has been started manually with a battery backup INC364444 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/20 4:01 4/19/20 9:24 5:23:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low DC Voltage due to starter battery failure Need to be justified The genset has been started manually with a battery backup INC364493 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/20 8:45 4/19/20 10:17 1:32:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, water consumed Need to be justified 1 gallon of water have been added INC364553 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/20 9:17 4/19/20 10:49 1:32:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low DC Voltage due to starter battery failure Need to be justified The genset has been started manually with a battery backup INC364460 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/20 6:37 4/19/20 11:58 5:21:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to dirty fuel filter Need to be justified Fuel filter cleaned and genset restarted INC364632 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/20 13:49 4/19/20 14:30 0:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC364458 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/19/20 7:54 4/19/20 13:27 5:33:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC363099 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/15/20 12:28 4/19/20 10:28 94:00:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Swapping made in site back in the air INC364334 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HAIDO341 SABOURIN_ TELECO Ouest Huawei 2G D Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HDO416 CINA_COW Ouest Huawei 2G+3G C Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HDO439 BELLANGER Ouest Huawei 2G C Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HDO305 CABARET Ouest Huawei 2G+3G A Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HAIDO461 MISSION D'ESPOIR_COW Ouest Huawei 2G+3G C Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HDO689 TITANYEN Ouest Huawei 2G+3G+LTE B Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HDO304 TIROBU Ouest Huawei 2G+3G C Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364334 HAIDO329 DUCLOS Ouest Huawei 2G+3G+LTE A Talkpool 4/19/20 6:11 4/19/20 7:39 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO038 Cascaded Back in the air with the main site INC364416 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/18/20 20:00 4/19/20 7:50 11:50:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Alarm low oil pressure Need to be justified 1gallon oil added , and genset restarted INC364416 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/18/20 20:00 4/19/20 7:50 11:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in the air with the main site INC364416 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/18/20 20:00 4/19/20 7:50 11:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in the air with the main site INC364416 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/18/20 20:00 4/19/20 7:50 11:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in the air with the main site INC364502 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/18/20 21:44 4/19/20 15:14 17:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Swapping made in site back in the air INC364416 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/18/20 20:00 4/19/20 7:50 11:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in the air with the main site INC364396 HDN241 BAHON Nord Ericsson 2G D Talkpool 4/18/20 20:56 4/19/20 7:30 10:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 gal 1/2 water added and genset restarted INC364434 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/18/20 23:20 4/19/20 8:30 9:10:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Sie back on air with solar power INC364434 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/18/20 23:20 4/19/20 8:30 9:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Back in the air with the main site INC364297 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 4/18/20 18:50 4/19/20 9:00 14:10:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Fan belt broken ok Fan belt has been replaced, 1 gal water added INC364542 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 4/19/20 6:59 4/19/20 9:40 2:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate ok Alarm cleared by itself INC364531 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/19/20 4:45 4/19/20 9:40 4:55:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Sie back on air with solar power INC364390 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 4/19/20 0:02 4/19/20 10:30 10:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back in the air with the main site INC364390 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 4/19/20 0:02 4/19/20 10:30 10:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back in the air with the main site INC364390 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 4/19/20 0:02 4/19/20 10:30 10:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back in the air with the main site INC364390 HDO324 LA _MARDELLE Ouest Ericsson 2G C Talkpool 4/19/20 0:02 4/19/20 10:30 10:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back in the air with the main site INC364390 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 4/19/20 0:02 4/19/20 10:30 10:28:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Fail to start due to starter battery faulty Need to be justified Team restart genset with another battery INC364361 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 4/18/20 18:30 4/19/20 10:14 15:44:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Need to be justified Fuel added and site back on the air INC364361 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 4/18/20 18:30 4/19/20 10:14 15:44:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDN030 Cascaded Back in the air with the main site INC364395 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/18/20 20:44 4/19/20 9:14 12:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Sie back on air with solar power INC364443 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/19/20 12:38 4/19/20 13:14 0:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate ok RCA and resolution details still pending from the contractor INC364443 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/19/20 12:38 4/19/20 13:14 0:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC311 Cascaded Back in the air with the main site INC364525 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 4/19/20 3:33 4/19/20 6:48 3:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC364523 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 4/19/20 3:24 4/19/20 6:23 2:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK 1/2 gal oil added and genset restarted. INC364509 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/18/20 22:00 4/19/20 7:35 9:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Cabinet has been boosted with back up genset. INC364486 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/19/20 7:48 4/19/20 8:25 0:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC364538 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/19/20 7:20 4/19/20 11:35 4:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC364301 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/18/20 12:40 4/19/20 12:10 23:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC364301 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/18/20 12:40 4/19/20 12:10 23:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with main site. INC364505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/18/20 21:53 4/19/20 14:20 16:27:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar site Need to be justified Site back up with sunrise. INC364633 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 4/19/20 13:52 4/19/20 15:31 1:39:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed OK Reset alarm and restart genset. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364508 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/18/20 21:56 4/19/20 9:14 11:18:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found off Need to be justified Power reset applied on RUS and soft reload performed from NOC side INC364499 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/19/20 9:37 4/19/20 11:20 1:43:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate ok RCA and resolution details still pending from the contractor INC364622 HDN261 SANCE Centre Ericsson 2G D Talkpool 4/19/20 12:22 4/19/20 13:56 1:34:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Frozen RRUS found ok Power reset applied on RRUS INC364534 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/19/20 5:43 4/19/20 10:00 4:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Team reset it and restart genset. INC364301 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 4/18/20 12:40 4/19/20 12:10 23:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with main site. INC364301 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/18/20 12:40 4/19/20 12:10 23:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with main site. INC364301 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 4/18/20 12:40 4/19/20 12:10 23:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with main site. INC364301 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/18/20 12:40 4/19/20 12:10 23:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with main site. INC364481 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/19/20 12:40 4/19/20 18:15 5:35:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 18:37:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 00:37:55 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 7 5 2 7 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 12 ZTE 4 4 1 0 4 Huawei 5 3 3 1 5 Network 21 7 4 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 3 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 489:39:52 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 340:53:52 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 105:54:52 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 102:58:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 70:44:52 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 69:25:52 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 51:50:52 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 49:52:52 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 9:02:52 Transmission Transmission (Indeterminate) Team is on site INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 7:04:52 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 5:34:52 Power Power Failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Talkpool 4/19/2020 17:20 3:14:52 Transmission Transmission (Indeterminate) Digicel Tx team is working on this case INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/19/2020 17:20 3:14:52 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364728 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 4/19/2020 17:45 2:49:52 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:05h INC364725 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 4/19/2020 18:12 2:22:52 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:05h INC364725 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 4/19/2020 18:12 2:22:52 Dependent Affected by the power issue at the main site Affected by HDO336 INC364712 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 4/19/2020 18:17 2:17:52 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 2:03:52 Power Generator failure (Indeterminate) Team is informed , ETA 9:30 PM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 1:54:52 Power Generator failure (Indeterminate) Team is informed , ETA 9:200 PM INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 19:30 1:04:52 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 1:04:52 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 19:31:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 01:31:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3325:11:21 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 159:29:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 142:16:21 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 115:27:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 97:06:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 81:54:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 80:43:21 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 76:21:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 72:31:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 57:44:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 55:31:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 36:47:21 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 31:36:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 30:27:21 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 28:41:21 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 16:07:21 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 15:27:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 8:42 12:49:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 13:32 7:59:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364637 HDO321 TOMAN (NAN BWAPEN) Centre Ericsson 2G D Talkpool 4/19/2020 14:52 6:39:21 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC364600 HDN274 ACUL_SAMEDI Centre Ericsson 2G D Talkpool 4/19/2020 15:30 6:01:21 RBS RBS Fault (DUG Failure) DUG faulty , needed to replaced. Spare part not yet available INC364657 HDN114 AUX PALMISTES Centre Ericsson 2G D Talkpool 4/19/2020 17:33 3:58:21 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 20:22:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 02:22:07 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 12 4 5 9 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 12 ZTE 6 6 3 0 6 Huawei 12 3 3 2 12 Network 30 9 6 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 3 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 491:26:11 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 342:40:11 Power Power Failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 107:41:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 104:45:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 72:31:11 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 71:12:11 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 53:37:11 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 51:39:11 Power Power Failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 10:49:11 Transmission Transmission (Indeterminate) Team still working on site INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 8:51:11 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 7:21:11 Power Power Failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 5:01:11 Transmission Transmission (Indeterminate) Digicel Tx team is working on this case. Next update to share when available INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 5:01:11 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 3:50:11 Power Generator failure (Indeterminate) Talkpool team refuse go to the site, due to unsafe area. ETA 7:00 AM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 3:41:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 2:51:11 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 2:51:11 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 2:25:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:30h INC364746 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:08 2:13:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30 PM. INC364757 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 20:30 1:51:11 Power Generator failure (Indeterminate) Team is informed , ETA 11:10 PM INC364757 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 20:30 1:51:11 Dependent Affected by the power issue at the main site Affected by HDO307 INC364757 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/19/2020 20:30 1:51:11 Dependent Affected by the power issue at the main site Affected by HDO307 INC364757 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 20:30 1:51:11 Dependent Affected by the power issue at the main site Affected by HDO307 INC364757 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/19/2020 20:30 1:51:11 Dependent Affected by the power issue at the main site Affected by HDO307 INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 1:29:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:00 PM. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 0:56:11 Power Power Failure (Indeterminate) Red zone. Team will reach the site on 4/20/2020 around 7:30 AM. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 0:56:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364763 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/19/2020 21:30 0:51:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC364764 HDO143 LILAVOIS_35 Port-au-Prince Huawei 2G+3G+LTE+TDD C Talkpool 4/19/2020 21:42 0:39:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30 PM. INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 0:34:11 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 22:16:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 04:16:24 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 4 4 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 12 ZTE 5 5 2 0 5 Huawei 7 3 3 1 7 Network 24 8 5 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 4 0 3 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 493:20:13 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 344:34:13 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 109:35:13 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 106:39:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 74:25:13 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 73:06:13 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 55:31:13 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 53:33:13 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 12:43:13 Transmission Transmission (Indeterminate) Access issue site located in a private house. The team will be back on site once access is granted. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 10:45:13 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 9:15:13 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 6:55:13 Transmission Transmission (Indeterminate) Digicel Tx team is working on this case. Next update to share when available INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 6:55:13 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 5:44:13 Power Generator failure (Indeterminate) Talkpool team refuse go to the site, due to unsafe area. ETA 7:00 AM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 5:35:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 4:45:13 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 4:45:13 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 4:19:13 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon. INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 3:23:13 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 2:50:13 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 4/20/2020 around 7:30 AM. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 2:50:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364763 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/19/2020 21:30 2:45:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 00:30h INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 2:28:13 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 1:43:13 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 22:22:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 04:22:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3328:01:21 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 162:19:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 145:06:21 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 118:17:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 99:56:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 84:44:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 83:33:21 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 79:11:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 75:21:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 60:34:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 58:21:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 39:37:21 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 34:26:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 33:17:21 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 31:31:21 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 18:57:21 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 18:17:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Centre Ericsson 2G D Talkpool 4/19/2020 17:33 6:48:21 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 20:40 3:41:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC364775 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/20/2020 0:00 0:21:21 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 19 23:18:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 05:18:29 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 4 3 12 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 0 0 0 16 ZTE 4 4 2 0 4 Huawei 8 3 3 1 8 Network 28 7 5 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 5 0 3 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 494:21:35 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 345:35:35 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 110:36:35 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 107:40:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 75:26:35 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 74:07:35 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 56:32:35 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 54:34:35 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 13:44:35 Transmission Transmission (Indeterminate) Access issue site located in a private house. The team will be back on site once access is granted. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 11:46:35 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 10:16:35 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 7:56:35 Transmission Transmission (Indeterminate) Digicel's TX team work on this case. Next update to share when available INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 7:56:35 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 6:45:35 Power Generator failure (Indeterminate) Talkpool team refuse go to the site,due to unsafe area. ETA 7:00 AM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 6:36:35 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 5:46:35 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 5:46:35 Power Generator failure (Indeterminate) Watchman of the site is unavailable, Security team is following up on this case. Next feedback is coming soon. INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 5:20:35 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 4:24:35 Power Generator failure (Indeterminate) Watchman of the site is unavailable, Security team is following up on this case. Next feedback is coming soon. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 3:51:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 3:51:35 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 4/20/2020 around 7:30 AM. INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 3:29:35 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 2:44:35 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 1:56:35 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/19/2020 23:50 1:26:35 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/19/2020 23:50 1:26:35 Dependent Affected by the power issue at the main site Affected by HDC360 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 23:52 1:24:35 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 23:54 1:22:35 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 01:23:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 07:23:22 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 10 5 4 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 0 0 0 20 ZTE 4 4 2 0 4 Huawei 11 3 3 2 11 Network 35 7 5 2 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 4 5 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 496:26:32 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 347:40:32 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers . Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 112:41:32 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 109:45:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 77:31:32 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 76:12:32 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 58:37:32 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 56:39:32 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 15:49:32 Transmission Transmission (Indeterminate) Access issue site located in a private house. The team will be back on site once access is granted. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 13:51:32 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 12:21:32 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 10:01:32 Transmission Transmission (Indeterminate) Digicel's TX team work on this case. Next update to share when available INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 10:01:32 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 8:50:32 Power Generator failure (Indeterminate) Talkpool team refuse go to the site,due to unsafe area. ETA 7:00 AM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 8:41:32 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 7:51:32 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 7:51:32 Power Generator failure (Indeterminate) Watchman of the site is unavailable, Security team is following up on this case. Next feedback is coming soon. INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 7:25:32 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 6:29:32 Power Generator failure (Indeterminate) Watchman of the site is unavailable, Security team is following up on this case. Next feedback is coming soon. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 5:56:32 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 4/20/2020 around 7:30 AM. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 5:56:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 5:34:32 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 4:49:32 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 4:01:32 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/19/2020 23:50 3:31:32 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/19/2020 23:50 3:31:32 Dependent Affected by the power issue at the main site Affected by HDC360 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 23:52 3:29:32 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 23:54 3:27:32 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364823 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 4/20/2020 0:55 2:26:32 Power Generator failure (Indeterminate) Team is informed ETA 4:30 AM INC364823 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 0:55 2:26:32 Dependent Affected by the power issue at the main site Affected by HDN111 INC364783 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/20/2020 1:24 1:57:32 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:20h INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 2:50 0:31:32 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 0:31:32 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 0:31:32 Dependent Affected by RBS issue on main site Affected by HDO691 INC364785 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/20/2020 2:30 0:51:32 Power Generator failure (Indeterminate) Talkpool team refuse go to the site,due to unsafe area. ETA 7:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 01:27:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 07:27:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3331:06:10 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 165:24:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 148:11:10 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 121:22:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 103:01:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 87:49:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 86:38:10 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 82:16:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 78:26:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 63:39:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 61:26:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 42:42:10 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 37:31:10 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 36:22:10 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 34:36:10 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 22:02:10 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 21:22:10 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Centre Ericsson 2G D Talkpool 4/19/2020 17:33 9:53:10 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 20:40 6:46:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC364775 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/20/2020 0:00 3:26:10 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 02:17:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 08:17:07 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 5 4 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 0 0 0 21 ZTE 4 4 2 0 4 Huawei 11 3 3 2 11 Network 36 7 5 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 4 5 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 497:20:34 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Talkpool will take it tomorrow. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 348:34:34 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 113:35:34 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 110:39:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 78:25:34 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 77:06:34 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 59:31:34 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 57:33:34 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gun shots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 16:43:34 Transmission Transmission (Indeterminate) Access issue site located in a private house. The team will be back on site once access is granted. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 14:45:34 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 13:15:34 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 10:55:34 Transmission Transmission (Indeterminate) Digicel's TX team work on this case. Next update to share when available INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 10:55:34 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 9:44:34 Power Generator failure (Indeterminate) Talkpool team refuse go to the site, due to unsafe area.ETA 7:00 AM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 9:35:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 8:45:34 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 8:45:34 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 8:19:34 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 7:23:34 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 6:50:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 6:50:34 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 4/20/2020 around 7:30 AM. INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 6:28:34 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 5:43:34 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 4:55:34 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/19/2020 23:50 4:25:34 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/19/2020 23:50 4:25:34 Dependent Affected by the power issue at the main site Affected by HDC360 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 23:52 4:23:34 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 23:54 4:21:34 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364823 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 4/20/2020 0:55 3:20:34 Power Generator failure (Indeterminate) Team is informed ETA 4:30 AM INC364823 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 0:55 3:20:34 Dependent Affected by the power issue at the main site Affected by HDN111 INC364785 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/20/2020 2:30 1:45:34 Power Generator failure (Indeterminate) Talkpool team refuse go to the site, due to unsafe area.ETA 7:30 AM INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 2:50 1:25:34 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 1:25:34 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 1:25:34 Dependent Affected by RBS issue on main site Affected by HDO691 INC364793 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 3:36 0:39:34 Power Generator failure (Indeterminate) Team is informed ETA 6:50 AM INC364834 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/20/2020 3:48 0:27:34 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 04:34:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 10:34:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3334:13:34 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 168:31:34 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 151:18:34 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 124:29:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 106:08:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 90:56:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 89:45:34 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 85:23:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 81:33:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 66:46:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 64:33:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 45:49:34 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 40:38:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 39:29:34 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 37:43:34 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 25:09:34 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 24:29:34 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Centre Ericsson 2G D Talkpool 4/19/2020 17:33 13:00:34 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 20:40 9:53:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC364775 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/20/2020 0:00 6:33:34 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR to be provided INC364792 HDO321 TOMAN (NAN BWAPEN) Centre Ericsson 2G D Talkpool 4/20/2020 5:40 0:53:34 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 05:11:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 11:11:23 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 20th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 20th, 2020 till 7:00 AM > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments OPEN INC362129 Fiber 4/13/20 19:10 N/A N/A N/A N/A Talkpool_FON High Attenuation detected on the fiber link OLA HGA040 - HEXAGONE_OLA 12 LTE sites fluctuating N/A Noted that the mission was aborted due to a lot of shooting in the area. Fiber team and security team are working together and will coordinate another mission ASAP. Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC362129 Fiber 4/20/20 4:32 4/20/20 5:25 0:53:00 4:00:00 Compliant Talkpool HDO365 (MACOMBRE) down with 8 attached sites. 16.65K Subscribers affected N/A Sites have been recovered. Root cause is expected from team > Planned Work PW Reference Node Summary Of Work Scheduled Start Scheduled End Duration Customer Impact Status Comments CRQ32986 HDO068 Filter installation ( 8 Units) on HAITX020-HAIGA068 4/19/2020 23:59 4/20/2020 4:00 4:01:00 No Completed Planned work fully completed > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 500:10:42 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 351:24:42 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 116:25:42 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 113:29:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 81:15:42 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 79:56:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 62:21:42 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 60:23:42 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 19:33:42 Transmission Transmission (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. ETA: 07:30h INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 17:35:42 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETR to be provided. INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 13:45:42 Transmission Transmission (Indeterminate) Digicel's TX team work on this case. Next update to share when available INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 13:45:42 Dependent Affected by the Transmission issue at the main site Affected by HDS010 INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 12:34:42 Power Generator failure (Indeterminate) Talkpool team refuse go to the site, due to unsafe area. ETA 7:00 AM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 12:25:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 11:35:42 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 19:30 11:35:42 Power Generator failure (Indeterminate) Team will reach the site at 8:00 AM. INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 11:09:42 Power Power Failure (Indeterminate) Team is on site INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 10:13:42 Power Generator failure (Indeterminate) Team will reach the site at 8:00 AM. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 9:40:42 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 4/20/2020 around 7:30 AM. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 9:40:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 9:18:42 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 8:33:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 7:45:42 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/19/2020 23:50 7:15:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/19/2020 23:50 7:15:42 Dependent Affected by the power issue at the main site Affected by HDC360 INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 23:52 7:13:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 23:54 7:11:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/20/2020 2:50 4:15:42 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 4:15:42 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 4:15:42 Dependent Affected by RBS issue on main site Affected by HDO691 INC364793 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 3:36 3:29:42 Power Generator failure (Indeterminate) Team is working on site. INC364834 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/20/2020 3:48 3:17:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364798 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 4:43 2:22:42 Dependent Affected by the power issue at the main site Affected by HDO119 INC364798 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 4:43 2:22:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8: 15 AM. INC364806 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 5:31 1:34:42 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC364797 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/20/2020 5:49 1:16:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 8:20 AM INC364800 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 5:54 1:11:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3334:45:42 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 169:03:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 151:50:42 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 125:01:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 106:40:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 91:28:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 90:17:42 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 85:55:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 82:05:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 67:18:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 65:05:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 46:21:42 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 41:10:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 40:01:42 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 38:15:42 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 25:41:42 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 25:01:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Centre Ericsson 2G D Talkpool 4/19/2020 17:33 13:32:42 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 20:40 10:25:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC364775 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/20/2020 0:00 7:05:42 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR to be provided INC364792 HDO321 TOMAN (NAN BWAPEN) Centre Ericsson 2G D Talkpool 4/20/2020 5:40 1:25:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364714 HDO125 PELERIN_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/19/2020 17:40 4/19/2020 19:24 1:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air without intervention INC364746 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:08 4/19/2020 22:34 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) Loose contact in communication cable OK Communication cable readjusted INC364764 HDO143 LILAVOIS_35 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/19/2020 21:42 4/19/2020 22:31 0:49:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt faulty OK Fan belt has been replaced. INC364338 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/19/2020 15:00 4/20/2020 6:35 15:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with commercial power INC364687 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 4/19/2020 19:50 4/19/2020 20:40 0:50:00 4:00:00 Compliant Power Generator failure (High temperature) Faulty fan belt OK Fan belt has been replaced 1.5 gallon of water added INC364725 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 4/19/2020 18:12 4/19/2020 21:20 3:08:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of coolant added INC364725 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 4/19/2020 18:12 4/19/2020 21:20 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO336 Cascaded Back on air with the main site INC364728 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 4/19/2020 17:45 4/19/2020 22:00 4:15:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Lack of oil Need to be justified 0.5 gallon of oil added INC364763 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/19/2020 21:30 4/20/2020 0:29 2:59:00 4:00:00 Compliant Power Generator Failure (Underspeed) Actuator has been blocked OK Actuator has been unblocked INC364783 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 4/20/2020 1:24 4/20/2020 3:19 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC364837 HDO365 MACOMBE Ouest Ericsson 2G+3G A Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator OK 1 gallon of coolant, 0.5 gallon of oil added and genset is running with an external battery INC364837 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364837 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 4/20/2020 4:32 4/20/2020 5:25 0:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO365. Cascaded Back on air with the main site INC364718 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G+LTE B Talkpool 4/19/2020 17:34 4/19/2020 19:48 2:14:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Fan belt broken OK Fan belt has been replaced, 1 gal water added INC364712 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 4/19/2020 18:17 4/19/2020 21:07 2:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low voltage OK Team has reset all breakers and genset has been restarted INC364757 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 20:30 4/19/2020 22:36 2:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Team has reset Huawei breakers and genset has been restarted INC364757 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 20:30 4/19/2020 22:36 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back in service with the main site. INC364757 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/19/2020 20:30 4/19/2020 22:36 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back in service with the main site. INC364757 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/19/2020 20:30 4/19/2020 22:36 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back in service with the main site. INC364757 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/19/2020 20:30 4/19/2020 22:36 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back in service with the main site. INC364823 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 4/20/2020 0:55 4/20/2020 5:05 4:10:00 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified 1 gal. of coolant,added and genset restarted. INC364823 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 0:55 4/20/2020 5:05 4:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Back in service with the main site. INC364785 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/20/2020 2:30 4/20/2020 5:37 3:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364795 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 5:07 4/20/2020 6:41 1:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364795 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 4/20/2020 5:07 4/20/2020 6:41 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC260 OK Back in service with the main site. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364637 HDO321 TOMAN (NAN BWAPEN) Centre Ericsson 2G D Talkpool 4/19/2020 14:52 4/19/2020 21:52 7:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 06:56:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 12:56:08 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 11 2 6 15 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 0 0 0 14 ZTE 6 6 1 0 6 Huawei 14 3 3 2 14 Network 34 9 4 2 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 5 0 3 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 501:23:19 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 352:25:28 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 117:26:28 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 114:33:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 82:19:03 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 80:57:28 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 63:25:03 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 61:24:28 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 20:46:19 Transmission Transmission (Indeterminate) Access is granted. ETA: 07:30AM expired, more update is expected from team. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 18:48:19 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETA 9:30AM. INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 13:38:03 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 13:29:03 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 12:36:28 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 12:36:28 Power Generator failure (Indeterminate) Team will reach the site at 9:00 AM. INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 10:53:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 10:41:28 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 10:19:28 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 9:37:03 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 8:46:28 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 23:52 8:17:03 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 23:54 8:15:03 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD D Talkpool 4/20/2020 2:50 6:02:53 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. More update will be provided 4/21/2020 INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 6:02:53 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 6:02:53 Dependent Affected by RBS issue on main site Affected by HDO691 INC364834 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/20/2020 3:48 5:04:53 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364798 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 4:43 4:09:53 Dependent Affected by the power issue at the main site Affected by HDO119 INC364798 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 4:43 4:09:53 Power Generator failure (Indeterminate) Team is working on the site INC364806 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 5:31 3:21:53 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC364909 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/20/2020 7:16 1:36:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Team is on the way to check. ETA: 9:30 AM INC364909 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/20/2020 7:16 1:36:53 Dependent Affected by the power issue at the main site Affected by HDS294 INC364909 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/20/2020 7:16 1:36:53 Dependent Affected by the power issue at the main site Affected by HDS294 INC364849 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 7:42 1:10:53 Power Generator failure (Indeterminate) Team is informed , ETA: 10: 00 AM INC364849 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/20/2020 7:42 1:10:53 Dependent Affected by the power issue at the main site Attached to HDC260 INC364849 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 4/20/2020 7:42 1:10:53 Dependent Affected by the power issue at the main site Attached to HDC260 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 07:35:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 13:35:05 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM. Sites off air by Class Class A B C D Total Total 9 3 3 13 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 3 3 1 0 3 Huawei 12 3 3 2 12 Network 28 6 4 2 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 3 5 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 502:39:06 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 353:53:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 118:54:06 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 115:58:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 83:44:06 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 82:25:06 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 64:50:06 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 62:52:06 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 22:02:06 Transmission Transmission (Indeterminate) Access is granted, team is working on site. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 20:04:06 Fuel Generator failure (Fuel issue) Fuel team is aware since 4/19/2020 at 5:10 PM. ETA 9:30AM. INC364680 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/19/2020 18:31 15:03:06 Power Generator failure (Indeterminate) Site suspected down for fuel , waiting for picture for comfirmation INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 14:54:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 14:04:06 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/19/2020 19:30 14:04:06 Power Generator failure (Indeterminate) ETA 9:00 AM expired. Update is expected from talkpool. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 12:09:06 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 11:47:06 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 11:02:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 10:14:06 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/19/2020 23:52 9:42:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/19/2020 23:54 9:40:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD D Talkpool 4/20/2020 2:50 6:44:06 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. More update will be provided 4/21/2020 INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 6:44:06 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 6:44:06 Dependent Affected by RBS issue on main site Affected by HDO691 INC364806 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 5:31 4:03:06 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC364849 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 7:42 1:52:06 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC364849 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/20/2020 7:42 1:52:06 Dependent Affected by the power issue at the main site Attached to HDC260 INC364849 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 4/20/2020 7:42 1:52:06 Dependent Affected by the power issue at the main site Attached to HDC260 INC364917 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/20/2020 8:22 1:12:06 Power Generator failure (Indeterminate) Team is informed , ETA: 11:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 07:36:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 13:36:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 9:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3336:53:13 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 171:04:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 153:58:13 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 127:09:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 108:48:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 93:36:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 92:25:13 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 88:03:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 84:13:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 69:19:54 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 67:13:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/2020 8:44 48:29:13 RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable. Spare part needed INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 43:18:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 42:02:54 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 40:23:13 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 27:42:54 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 27:09:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 15:40:13 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided INC364792 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/20/2020 5:40 3:33:13 Power Generator failure (Indeterminate) Team has been informed. ETA 11:00 AM INC364852 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/20/2020 8:00 1:13:13 Power Power Failure (Indeterminate) Team has been informed. ETA 11:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 07:42:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 13:42:18 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments HAIGA103 DAME_MARIE Grande-Anse ZTE C Talkpool 4/20/2020 2:40 6:26:54 Power Generator Failure (Engine broken) Portable genset is out of gazoline due to genset broken by Talkpool. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 09:42:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 15:42:32 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 3 2 9 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 0 0 0 8 ZTE 2 2 1 0 2 Huawei 11 3 3 1 11 Network 21 5 4 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 5 0 3 3 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 504:09:33 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 355:28:58 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 120:29:58 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 117:38:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 85:24:08 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 84:00:58 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 66:30:08 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 64:27:58 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 23:32:33 Transmission Transmission (Indeterminate) Team is still working on site. INC364680 HDC363 NOYAU Centre Ericsson 2G D O&M_Fuel 4/19/2020 18:31 16:43:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/20/2020 at 11:00 AM. ETR to be provided. INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 16:34:08 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 15:39:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 13:44:58 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 13:22:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 11:49:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD D Talkpool 4/20/2020 2:50 8:19:58 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. More update will be provided 4/21/2020 INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 8:19:58 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 8:19:58 Dependent Affected by RBS issue on main site Affected by HDO691 INC364806 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 5:31 5:38:58 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC364917 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/20/2020 8:22 2:52:08 Power Generator failure (Indeterminate) ETA expired, new ETA not yet available INC364879 HDO337 DROUILLARD Nord Ericsson 2G D Talkpool 4/20/2020 10:32 0:42:08 Power Generator failure (Indeterminate) Team is informed , ETA 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Mon Apr 20 09:46:46 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Mon, 20 Apr 2020 15:46:46 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hi Noc Team, Please be inform that whatsapp Group & Remedy updated for these sites below All are refueled. Please make a double Check INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL ########### 15:39:58 Fuel Generator failure (Fuel issue) Refueled Remedy update INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL ########### 13:22:58 Fuel Generator failure (Fuel issue) Refueled Remedy Update INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL ########### 11:49:58 Fuel Generator failure (Fuel issue) Refueled Remedy Update Regards. RDG From: Bouloute Pierre Moise On Behalf Of Haiti Noc Sent: Monday, April 20, 2020 11:43 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 3 2 9 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 0 0 0 8 ZTE 2 2 1 0 2 Huawei 11 3 3 1 11 Network 21 5 4 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 5 0 3 3 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 3/30/2020 10:55 504:09:33 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 12:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 355:28:58 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 120:29:58 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 117:38:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 85:24:08 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 84:00:58 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 66:30:08 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 64:27:58 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 23:32:33 Transmission Transmission (Indeterminate) Team is still working on site. INC364680 HDC363 NOYAU Centre Ericsson 2G D O&M_Fuel 4/19/2020 18:31 16:43:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/20/2020 at 11:00 AM. ETR to be provided. INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 16:34:08 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 15:39:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 9:30 PM. ETR will be provided. INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 13:44:58 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 13:22:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/19/2020 at 10:00 PM. ETR will be provided. INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 11:49:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 12:30 AM. ETR will be provided. INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD D Talkpool 4/20/2020 2:50 8:19:58 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. More update will be provided 4/21/2020 INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 8:19:58 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 8:19:58 Dependent Affected by RBS issue on main site Affected by HDO691 INC364806 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 5:31 5:38:58 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC364917 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/20/2020 8:22 2:52:08 Power Generator failure (Indeterminate) ETA expired, new ETA not yet available INC364879 HDO337 DROUILLARD Nord Ericsson 2G D Talkpool 4/20/2020 10:32 0:42:08 Power Generator failure (Indeterminate) Team is informed , ETA 12:30PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 12:24:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 18:24:27 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 7 4 3 11 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 0 0 0 11 ZTE 4 3 3 0 4 Huawei 10 3 3 2 10 Network 25 6 6 2 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 4 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 507:08:20 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 06:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 358:27:19 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 123:28:19 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 120:29:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 88:15:24 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 86:59:19 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 69:21:24 Power Generator failure (Genset Starter Faulty) Faulty Genset starter, Spare need to be replaced, ETR not yet provided. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 67:26:19 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 26:31:20 Transmission Transmission (Indeterminate) Canez team cannot reach the site due to roadblock in Martissant area. INC364680 HDC363 NOYAU Centre Ericsson 2G D O&M_Fuel 4/19/2020 18:31 19:34:24 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/20/2020 at 11:00 AM. ETR 4:30PM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 19:25:24 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 16:43:19 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 2:50 11:18:19 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Follow up is ongoing. More update will be provided 4/21/2020 INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 11:18:19 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 11:18:19 Dependent Affected by RBS issue on main site Affected by HDO691 INC364944 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/20/2020 11:31 2:37:19 Power Generator failure (Indeterminate) Another team will support. ETA 2:30 PM INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/20/2020 11:45 2:18:20 Transmission Transmission (Indeterminate) Team is aware, ETA 2:00PM. INC364898 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 4/20/2020 11:45 2:18:20 Dependent Affected by the Transmission issue at the main site Affected by HDO390 INC364896 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 11:56 2:09:24 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC364896 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 11:56 2:09:24 Dependent Affected by the power issue at the main site Attached to HDN154 INC364980 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 4/20/2020 12:01 2:04:24 Power Generator failure (Indeterminate) Team working on site INC365005 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 12:21 1:47:19 Power Generator failure (Indeterminate) Team is informed. ETA 2:40 PM INC364594 HAIGA103 DAME_MARIE Grande-Anse ZTE 3G+LTE C Talkpool 4/20/2020 12:40 1:23:20 Power Generator Failure (Engine broken) Portable genset is out of gazoline due to genset broken by Talkpool. INC364999 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/20/2020 12:52 1:16:19 Power Generator failure (Indeterminate) Team is informed. ETA 2:45 PM INC364982 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 13:36 0:32:19 Power Generator failure (Indeterminate) Team is informed. ETA 2:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 12:37:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 18:37:26 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3341:43:35 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 176:02:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 158:48:35 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 131:59:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 113:38:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 98:26:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 97:15:35 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 92:53:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 89:03:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 74:17:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 72:03:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 48:08:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 47:00:52 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 45:13:35 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 32:40:52 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 31:59:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 20:30:35 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 9:50 4:13:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364969 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/20/2020 11:30 2:34:52 Power Power Failure (Indeterminate) Team is aware, ETA 3:00PM. INC364964 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/20/2020 11:40 2:23:35 RBS RBS Fault (Indeterminate) Team has been informed, ETA 3:30 PM INC364987 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/20/2020 12:30 1:33:35 Power Power Failure (Indeterminate) Team has been informed, ETA 2:20 PM INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 12:30 1:33:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 12:37:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 18:37:58 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 14:18:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 20:18:13 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 7 2 3 7 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 0 0 0 6 ZTE 3 3 1 0 3 Huawei 10 3 3 1 10 Network 19 6 4 1 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 3 0 3 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 508:59:57 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/20/2020 at 06:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 360:26:09 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 125:27:09 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 122:30:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 90:16:17 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 88:58:09 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 69:25:09 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364680 HDC363 NOYAU Centre Ericsson 2G D O&M_Fuel 4/19/2020 18:31 21:35:17 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/20/2020 at 11:00 AM. ETR 4:30PM INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 21:26:17 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 18:42:09 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE+TDD D Talkpool 4/20/2020 2:50 13:17:09 RBS RBS Fault (Rectifier failure) Faulty module rectifier. Team is working on the site INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 13:17:09 Dependent Affected by RBS issue on main site Affected by HDO691 INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 13:17:09 Dependent Affected by RBS issue on main site Affected by HDO691 INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/20/2020 11:45 4:09:57 Transmission Transmission (Indeterminate) Team is working on site. INC364594 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 12:40 3:14:57 Power Generator Failure (Engine broken) Portable genset is out of gazoline due to genset broken by Talkpool. INC365112 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/20/2020 13:14 2:52:17 Power Generator failure (Indeterminate) Team is informed , ETA 4:15PM INC364982 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 13:36 2:31:09 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 3:10 PM. ETR will be provided. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 1:57:57 Power Generator failure (Indeterminate) Team is aware, ETA 4:15PM INC365133 HDO402 LAFITEAU Ouest Huawei 2G+3G A Talkpool 4/20/2020 15:01 1:05:17 Power Generator failure (Indeterminate) Team is informed , ETA 5:50PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 17:00:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Apr 2020 23:00:57 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 20th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 20th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 511:47:47 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 363:03:43 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 128:04:43 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 125:03:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 92:49:05 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 91:35:43 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 72:02:43 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 23:59:05 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 21:19:43 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/20/2020 11:45 6:57:47 Transmission Transmission (Indeterminate) Digicel TX team has been requested for support, follow up is ongoing. INC364982 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 13:36 5:08:43 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/20/2020 at 3:10 PM. ETR will be provided. INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 5:08:43 Power Generator failure (Indeterminate) Site will be up with commercial power. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 4:45:47 Power Generator failure (Indeterminate) Team is still working on site. INC365147 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:29 2:10:05 Power Generator failure (Indeterminate) Team is informed , ETA 7:20PM INC365147 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:29 2:10:05 Dependent Affected by the power issue at the main site Attached to HDC309 INC365147 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:29 2:10:05 Dependent Affected by the power issue at the main site Attached to HDC309 INC365047 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:41 2:03:43 Transmission Transmission (Indeterminate) Team is working on the site INC365059 HDC211 MIREBALAIS Centre Ericsson 2G+3G A Talkpool 4/20/2020 17:51 0:48:05 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3345:49:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 180:40:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 162:54:15 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 136:05:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 117:44:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 102:32:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 101:21:15 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 96:59:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 93:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 78:55:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 76:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 52:14:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 51:38:47 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 49:19:15 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 37:18:47 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 36:05:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 24:36:15 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 9:50 8:19:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 12:30 5:39:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 0:19:05 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364793 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 3:36 4/20/2020 7:36 4:00:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheated due to radiator dirty OK 1 gallon coolant added and restart the genset INC361080 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/19/2020 23:50 4/20/2020 8:10 8:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with power sun INC361080 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/19/2020 23:50 4/20/2020 8:10 8:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Back in the air with the main site INC364834 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/20/2020 3:48 4/20/2020 8:15 4:27:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with power sun INC364769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/19/2020 22:32 4/20/2020 9:15 10:43:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with power sun INC364849 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 7:42 4/20/2020 10:15 2:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364849 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/20/2020 7:42 4/20/2020 10:15 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC260 OK Back in the air with the main site INC364849 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 4/20/2020 7:42 4/20/2020 10:15 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC260 OK Back in the air with the main site INC364879 HDO337 DROUILLARD Nord Ericsson 2G D Talkpool 4/20/2020 10:32 4/20/2020 11:10 0:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC364917 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 4/20/2020 8:22 4/20/2020 14:11 5:49:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Load breaker tripped, due to low capacity OK Load breaker jumped to increase capacity. INC365025 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 13:11 4/20/2020 14:15 1:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC365025 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 13:11 4/20/2020 14:11 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN184 ok Back in the air with the main site INC364980 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 4/20/2020 12:01 4/20/2020 13:11 1:10:00 4:00:00 Compliant Power Generator failure (Battery Failure) No alarm display due to the battery backup discharged OK Recharge battery, genset restarted INC364896 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 11:56 4/20/2020 15:11 3:15:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheated, due to the radiator dirty ,rear and front seal OK Team added 1 gallon coolant and restart genset INC364896 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/20/2020 11:56 4/20/2020 15:11 3:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN154 ok Back in the air with the main site INC363956 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/17/2020 16:44 4/20/2020 16:01 71:17:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Engine starter faulty OK Engine starter replaced INC365133 HDO402 LAFITEAU Ouest Huawei 2G+3G A Talkpool 4/20/2020 15:01 4/20/2020 17:20 2:19:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low dc voltage due to battery backup discharge ok Team recharge battery, restart auto INC365112 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/20/2020 13:14 4/20/2020 17:25 4:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC364680 HDC363 NOYAU Centre Ericsson 2G D O&M_Fuel 4/19/2020 18:31 4/20/2020 17:50 23:19:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Need to be justified Fuel added and site back on air INC364800 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 5:54 4/20/2020 8:40 2:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site came up by itself INC364803 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/19/2020 20:52 4/20/2020 8:40 11:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Affected by HDO038 Cascaded Site back on air with the main site INC364798 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 4:43 4/20/2020 8:40 3:57:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO119 Cascaded Site back on air with the main site INC364798 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 4:43 4/20/2020 9:29 4:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site came up by itself INC364693 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 19:30 4/20/2020 10:12 14:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC364688 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 21:47 4/20/2020 11:06 13:19:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC364806 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/19/2020 23:20 4/20/2020 12:18 12:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC364806 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/20/2020 5:31 4/20/2020 12:18 6:47:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO273 Cascaded Site back on air with the main site INC364740 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/19/2020 19:30 4/20/2020 12:51 17:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC364897 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 11:34 4/20/2020 13:42 2:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Breaker reset and genset restarted. INC364944 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 11:31 4/20/2020 14:39 3:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site came up by itself INC364999 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/20/2020 12:52 4/20/2020 14:54 2:02:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Radiator dirty Need to be justified Radiator cleaned INC365005 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 12:21 4/20/2020 15:49 3:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site came up by itself INC364744 HDO691 BOUTILIER Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/20/2020 2:50 4/20/2020 16:27 13:37:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier issue Need to be justified Rectifier replaced INC364744 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 4/20/2020 2:50 4/20/2020 16:27 13:37:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO691 Cascaded Site back on air with the main site INC364744 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 4/20/2020 2:50 4/20/2020 16:27 13:37:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO691 Cascaded Site back on air with the main site INC364750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/19/2020 19:56 4/20/2020 7:40 11:44:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due rear seal and front seal Need to be justified 1 gal water and1/2 oil added, and genset restarted. INC364838 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 4/20/2020 8:32 4/20/2020 8:45 0:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC364838 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 4/20/2020 8:32 4/20/2020 8:45 0:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO336. Cascaded Back on air with the main site INC364719 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G B Digicel 4/19/2020 17:20 4/20/2020 8:25 15:05:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC364719 HDS032 MEYER Sud-Est Ericsson 3G A Digicel 4/19/2020 17:20 4/20/2020 8:25 15:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS010 Cascaded Back on air with the main site INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 20:40 4/20/2020 9:15 12:35:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC364912 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA157 MONTAGNAC Grande-Anse ZTE 2G+3G A Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA126 MAHOTIERE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA068 EGLISE D ESPAGNE Grande-Anse ZTE 2G+3G A Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIGA065 GELIN Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIDS268 RAMPE Sud ZTE 2G+3G A Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364912 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 4/20/2020 7:37 4/20/2020 8:05 0:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by links HDS268-HDS101 and HDS268-SDH020 Cascaded Sites Back up once links restored. INC364909 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/20/2020 7:16 4/20/2020 9:27 2:11:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK CSU Breaker has been reset INC364909 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/20/2020 7:16 4/20/2020 9:27 2:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Back up with main site.. INC364909 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/20/2020 7:16 4/20/2020 9:27 2:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Back up with main site.. INC364629 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 4/19/2020 13:30 4/20/2020 11:04 21:34:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC364967 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 4/20/2020 11:40 4/20/2020 13:50 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC364898 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 4/20/2020 11:45 4/20/2020 15:37 3:52:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO390 Need to be justified Back up but main site remains down. INC364549 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/19/2020 11:32 4/20/2020 16:37 29:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor INC365142 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 15:58 4/20/2020 17:41 1:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor INC364594 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 4/20/2020 16:13 4/20/2020 17:41 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA103 Cascaded RCA and resolution are pending from the contractor INC364594 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 0:40 4/20/2020 17:41 17:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor INC364753 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/19/2020 21:25 4/20/2020 8:55 11:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site back up with sunrise. Cells sites -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364852 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/20/20 8:00 4/20/20 11:05 3:05:00 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Speed sensor due to loose contact in the cable OK The cable has been fixed to get the issue solved INC364164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/18/20 8:44 4/20/20 11:23 50:39:00 4:00:00 Not Compliant RBS RBS Fault (E1 Cable Faulty) Faulty E1 cable Spare Team has been replaced the E1 Cable INC364792 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 4/20/20 5:40 4/20/20 13:20 7:40:19 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp alarm OK The alarm was reset and the genset started. INC364987 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/20/20 12:30 4/20/20 14:40 2:10:19 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Site up without physical intervention INC364964 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/20/20 11:40 4/20/20 16:20 4:40:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU were frozen on both sectors Spare Reset applied INC364775 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/20/20 0:00 4/20/20 7:45 7:45:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified RCA and resolution are pending from the contractor INC364969 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/20/20 11:30 4/20/20 14:58 3:28:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1gal oil and 1/2 gal water added and genset restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 18:28:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 00:28:30 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 10 3 2 4 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 7 ZTE 3 3 1 0 3 Huawei 9 3 3 3 9 Network 19 6 4 3 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 2 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 513:30:44 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020 at 06:00 PM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 364:44:44 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 129:45:44 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 126:49:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 94:35:44 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 93:16:44 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 73:43:44 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 25:45:44 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 23:00:44 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to road blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 8:40:44 Transmission Transmission (Indeterminate) Digicel TX team has been requested for support, follow up is ongoing. INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 6:49:44 Power Generator failure (Indeterminate) Team fuel is informed since 4/20/2020 at 3:10 PM. ETR will be provided. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 6:28:44 Power Generator failure (Indeterminate) Team is working on site. INC365044 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 16:41 3:44:44 Dependent Affected by the power issue at the main site Team is informed , ETA 7:20PM INC365059 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 4/20/2020 17:51 2:34:44 Power Generator failure (Indeterminate) Attached to HDC309 INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 1:36:44 Power Generator failure (Indeterminate) Attached to HDC309 INC365074 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 19:32 0:53:44 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:55h INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 0:50:44 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365044 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 19:43 0:42:44 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:00 PM. INC365044 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 19:43 0:42:44 Dependent Affected by the power issue at the main site Affected by HDO025 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 19:32:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 01:32:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3349:10:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 183:28:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 166:15:52 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 139:26:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 121:05:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 105:53:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 104:42:52 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 100:20:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 96:30:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 81:43:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 79:30:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 55:35:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 54:26:52 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 52:40:52 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 40:06:52 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 39:26:52 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 27:57:52 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 9:50 11:40:52 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 3:10:52 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 1:00:52 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:47 0:43:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 0:40:52 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 20:39:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 02:39:08 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 12 3 1 9 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 0 0 0 11 ZTE 3 3 2 0 3 Huawei 11 3 3 2 11 Network 25 6 5 2 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 3 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 515:31:32 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 366:45:32 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 131:46:32 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 128:50:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 96:36:32 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 95:17:32 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 75:44:32 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 27:46:32 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 25:01:32 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 10:41:32 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 8:50:32 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 8:29:32 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365194 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 16:41 5:45:32 Transmission Affected by the Transmission issue at the main site Affected by the link between HDO025-HDO056 INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 3:37:32 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 2:51:32 Power Power Failure (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 1:58:32 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365183 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/20/2020 20:56 1:30:32 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10:50 PM INC365183 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/20/2020 20:56 1:30:32 Dependent Affected by the power issue at the main site Affected by HDO307 INC365183 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/20/2020 20:56 1:30:32 Dependent Affected by the power issue at the main site Affected by HDO307 INC365183 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/20/2020 20:56 1:30:32 Dependent Affected by the power issue at the main site Affected by HDO307 INC365183 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/20/2020 20:56 1:30:32 Dependent Affected by the power issue at the main site Affected by HDO307 INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 1:29:32 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365078 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/20/2020 21:07 1:19:32 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10:20 PM INC365100 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 21:20 1:06:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 0:47:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 22:13:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 04:13:21 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 4 1 10 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 0 0 0 14 ZTE 3 3 2 0 3 Huawei 7 3 3 2 7 Network 24 6 5 2 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 3 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 517:16:27 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 368:30:27 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 133:31:27 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 130:35:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 98:21:27 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 97:02:27 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 77:29:27 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 29:31:27 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 26:46:27 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 12:26:27 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 10:35:27 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 10:14:27 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365194 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 16:41 7:30:27 Transmission Affected by the Transmission issue at the main site Affected by the link between HDO025-HDO056 INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 5:22:27 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 4:36:27 Power Power Failure (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 3:43:27 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 3:14:27 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 2:32:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 1:34:27 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 1:24:27 Power Generator failure (Indeterminate) Team will reach the site on 4/21/2020 at 12:30 AM. INC365223 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/20/2020 23:28 0:43:27 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. INC365223 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 23:28 0:43:27 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/20/2020 23:28 0:43:27 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/20/2020 23:28 0:43:27 Dependent Affected by the power issue at the main site Attached to HDC264 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 22:18:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 04:18:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3351:57:20 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 186:15:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 169:02:20 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 142:13:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 123:52:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 108:40:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 107:29:20 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 103:07:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 99:17:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 84:30:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 82:17:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 58:22:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 57:13:20 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 55:27:20 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 42:53:20 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 42:13:20 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 30:44:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 5:57:20 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 3:47:20 Power Power Failure (Indeterminate) No power issue found. Sector A down. Team has been informed ETA to be provided INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 3:27:20 RBS RBS Fault (Indeterminate) No power issue found. Sector C down. Team has been informed ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 20 23:17:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 05:17:10 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 4 3 13 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 0 0 0 20 ZTE 3 3 2 0 3 Huawei 6 3 3 1 6 Network 29 6 5 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 2 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 518:21:29 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 369:35:29 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 134:36:29 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 131:40:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 99:26:29 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 98:07:29 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 78:34:29 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 30:36:29 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 27:51:29 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 13:31:29 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 11:40:29 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 11:19:29 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 6:27:29 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 5:41:29 Power Power Failure (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 4:48:29 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 4:19:29 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 3:37:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 2:39:29 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 2:29:29 Power Generator failure (Indeterminate) The watchman does not want to go the site due to the curfew. Security team is following up on this case. Next feedback is coming soon INC365223 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/20/2020 23:28 1:48:29 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365223 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 23:28 1:48:29 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/20/2020 23:28 1:48:29 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/20/2020 23:28 1:48:29 Dependent Affected by the power issue at the main site Attached to HDC264 INC365318 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/21/2020 0:08 1:08:29 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365238 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 0:28 0:48:29 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365238 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 0:28 0:48:29 Dependent Affected by the power issue at the main site Attached to HDC360 INC365319 HAIDS232 MANICHE Sud Ericsson 2G+3G C Talkpool 4/21/2020 0:34 0:42:29 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365319 HAIDS249 DORY Sud Ericsson 2G+3G C Talkpool 4/21/2020 0:34 0:42:29 Dependent Affected by the power issue at the main site Affected by HAIDS232. INC365241 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 4/21/2020 0:49 0:27:29 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 01:16:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 07:16:37 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 9 4 3 15 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 0 0 0 20 ZTE 5 5 2 0 5 Huawei 6 3 3 1 6 Network 31 8 5 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 2 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 520:20:28 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 371:34:28 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 136:35:28 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 133:39:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 101:25:28 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 100:06:28 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 80:33:28 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 32:35:28 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 29:50:28 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 15:30:28 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 13:39:28 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 13:18:28 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 8:26:28 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 7:40:28 Power Power Failure (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 6:47:28 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 6:18:28 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 5:36:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 4:38:28 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 4:28:28 Power Generator failure (Indeterminate) The watchman does not want to go the site due to the curfew. Security team is following up on this case. Next feedback is coming soon INC365223 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/20/2020 23:28 3:47:28 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365223 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 23:28 3:47:28 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/20/2020 23:28 3:47:28 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/20/2020 23:28 3:47:28 Dependent Affected by the power issue at the main site Attached to HDC264 INC365318 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/21/2020 0:08 3:07:28 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:15h INC365238 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 0:28 2:47:28 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365238 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 0:28 2:47:28 Dependent Affected by the power issue at the main site Attached to HDC360 INC365319 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 4/21/2020 0:34 2:41:28 Power Power Failure (Indeterminate) Team has been informed. ETA: 04:30h INC365319 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 4/21/2020 0:34 2:41:28 Dependent Affected by the power issue at the main site Affected by HAIDS232. INC365241 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 4/21/2020 0:49 2:26:28 Power Generator Failure (Starter battery failure) Faulty (Starter battery failure , need to be replaced, ETR not yet provided. INC365325 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/21/2020 1:11 2:04:28 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 1:54:28 Power Generator failure (Indeterminate) Talkpool is not able to provide update. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 01:18:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 07:18:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3354:57:06 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 189:15:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 172:02:06 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 145:13:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 126:52:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 111:40:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 110:29:06 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 106:07:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 102:17:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 87:30:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 85:17:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 61:22:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 60:13:06 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 58:27:06 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 45:53:06 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 45:13:06 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 33:44:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 8:57:06 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 6:47:06 Power Power Failure (Indeterminate) No power issue found. Sector A down. Team has been informed ETA to be provided INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 6:27:06 RBS RBS Fault (Indeterminate) No power issue found. Sector C down. Team has been informed ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 02:27:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 08:27:19 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 4 1 16 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 0 0 0 21 ZTE 3 3 2 0 3 Huawei 6 3 3 1 6 Network 30 6 5 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 2 4 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 521:31:12 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 372:45:12 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 137:46:12 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 134:50:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 102:36:12 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 101:17:12 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 81:44:12 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 33:46:12 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 31:01:12 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 16:41:12 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 14:50:12 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 14:29:12 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 9:37:12 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 8:51:12 Power Power Failure (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 7:58:12 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 7:29:12 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 6:47:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 5:49:12 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 5:39:12 Power Generator failure (Indeterminate) The watchman does not want to go the site due to the curfew. Security team is following up on this case. Next feedback is coming soon INC365223 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/20/2020 23:28 4:58:12 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365223 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 23:28 4:58:12 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/20/2020 23:28 4:58:12 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/20/2020 23:28 4:58:12 Dependent Affected by the power issue at the main site Attached to HDC264 INC365318 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/21/2020 0:08 4:18:12 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:15h INC365238 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 0:28 3:58:12 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365238 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 0:28 3:58:12 Dependent Affected by the power issue at the main site Attached to HDC360 INC365241 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 4/21/2020 0:49 3:37:12 Power Generator Failure (Starter battery failure) Faulty (Starter battery failure , need to be replaced, ETR not yet provided. INC365325 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/21/2020 1:11 3:15:12 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 3:05:12 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365250 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/21/2020 3:11 1:15:12 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 04:23:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 10:23:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3358:01:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 192:19:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 175:06:55 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 148:17:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 129:56:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 114:44:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 113:33:55 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 109:11:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 105:21:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 90:34:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 88:21:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 64:26:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 63:17:55 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 61:31:55 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 48:57:55 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 48:17:55 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 36:48:55 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 12:01:55 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 9:51:55 Power Power Failure (Indeterminate) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 9:31:55 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 05:00:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 11:00:20 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 21st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 21st, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 523:55:42 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 375:09:42 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 140:10:42 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 137:14:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 105:00:42 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 103:41:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/21/2020 INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 84:08:42 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 36:10:42 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 33:25:42 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 19:05:42 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 16:53:42 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 18:49 12:01:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/20/2020 19:35 11:15:42 Power Power Failure (Indeterminate) Access issue, site located in a private house. The team will be back on site once access is granted. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 10:22:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 9:53:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 9:11:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 8:13:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 8:03:42 Power Generator failure (Indeterminate) Talkpool refuses to go to the site. The watchman is available to give access INC365223 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/20/2020 23:28 7:22:42 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365223 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 23:28 7:22:42 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/20/2020 23:28 7:22:42 Dependent Affected by the power issue at the main site Attached to HDC264 INC365223 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/20/2020 23:28 7:22:42 Dependent Affected by the power issue at the main site Attached to HDC264 INC365318 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/21/2020 0:08 6:42:42 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:15h INC365238 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 0:28 6:22:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365238 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 0:28 6:22:42 Dependent Affected by the power issue at the main site Attached to HDC360 INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 5:29:42 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365250 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/21/2020 3:11 3:39:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365230 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/21/2020 4:24 2:26:42 Power Generator failure (Indeterminate) Team will reach the site at 7:15 AM. INC365331 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/21/2020 4:28 2:22:42 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 07:20h INC365333 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/21/2020 4:36 2:14:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365332 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/21/2020 4:59 1:51:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:10 AM INC365336 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 4/21/2020 5:10 1:40:42 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:20h INC365254 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/21/2020 6:15 0:35:42 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365256 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 6:18 0:32:42 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC365257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/21/2020 6:23 0:27:42 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365339 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G+3G A Talkpool 4/21/2020 6:30 0:20:42 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365339 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 0:20:42 Dependent Affected by the power issue at the main site Affected by HDS300. INC365339 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 0:20:42 Dependent Affected by the power issue at the main site Affected by HDS300. INC365339 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 0:20:42 Dependent Affected by the power issue at the main site Affected by HDS300. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3358:30:42 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 192:48:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 175:35:42 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 148:46:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 130:25:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 115:13:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 114:02:42 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 109:40:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 105:50:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 91:03:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 88:50:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 64:55:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 63:46:42 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 62:00:42 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 49:26:42 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 48:46:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 37:17:42 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 12:30:42 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 10:20:42 Power Power Failure (Indeterminate) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 10:00:42 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365044 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 19:43 4/20/2020 20:32 0:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC365044 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 19:43 4/20/2020 20:32 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO025 Cascaded Back in service with the main site INC365194 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:41 4/21/2020 0:46 8:05:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by the link between HDO025-HDO056 Cascaded The site is back in service after the link backup INC365157 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/20/2020 13:36 4/21/2020 6:06 16:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is uP with commercial power source INC365074 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 4/20/2020 19:32 4/20/2020 22:20 2:48:00 4:00:00 Compliant Power Generator failure (High temperature) Faulty front seal and rear seal OK 1 gallon of oil and 1 gallon of coolant added INC365319 HAIDS232 MANICHE Sud Ericsson 2G+3G C Talkpool 4/21/2020 0:34 4/21/2020 4:31 3:57:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC365319 HAIDS249 DORY Sud Ericsson 2G+3G C Talkpool 4/21/2020 0:34 4/21/2020 4:31 3:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS232. Cascaded Back on air with the main site INC365147 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:29 4/20/2020 19:19 2:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) DC undervoltage, due to faulty battery OK Alarm cleared and genset has been restarted. INC365147 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:29 4/20/2020 19:19 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC309 OK Site is back in service with the main site. INC365147 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE A Talkpool 4/20/2020 16:29 4/20/2020 19:19 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC309 OK Site is back in service with the main site. INC365059 HDC211 MIREBALAIS Centre Ericsson 2G+3G A Talkpool 4/20/2020 17:51 4/20/2020 21:36 3:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up, RCA and resolution details will be provided by concerned team INC365183 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/20/2020 20:56 4/20/2020 22:53 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Team has reset Huawei breakers and genset has been restarted INC365183 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/20/2020 20:56 4/20/2020 22:53 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365183 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/20/2020 20:56 4/20/2020 22:53 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365183 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/20/2020 20:56 4/20/2020 22:53 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365183 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/20/2020 20:56 4/20/2020 22:53 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365078 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/20/2020 21:07 4/20/2020 23:30 2:23:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site up, RCA and resolution details will be provided by concerned team INC365241 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 4/21/2020 0:49 4/21/2020 5:40 4:51:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon and a half of oil was added. INC365325 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/21/2020 1:11 4/21/2020 5:42 4:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up, RCA and resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 06:26:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 12:26:23 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 8 2 4 17 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 0 0 0 19 ZTE 5 5 2 0 5 Huawei 7 3 3 0 7 Network 31 8 5 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 2 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 525:11:45 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 376:23:47 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 141:24:47 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 138:29:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 106:15:50 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 104:55:47 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/21/2020 INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 85:22:47 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 37:25:50 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 34:39:47 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 20:21:45 Transmission Transmission (Indeterminate) Digicel's TX team has been requested for support. Next update to share when available INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 18:09:45 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 18:49 13:15:47 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 11:37:50 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 11:08:50 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 10:27:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 9:28:50 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 9:17:47 Power Generator failure (Indeterminate) Team is working on the site INC365318 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/21/2020 0:08 7:58:45 Power Generator Failure (Starter battery failure) Battery starter issue, team is working on site. INC365238 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 0:28 7:37:50 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365238 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 0:28 7:37:50 Dependent Affected by the power issue at the main site Attached to HDC360 INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 6:44:50 Power Generator failure (Indeterminate) Team is working on site INC365250 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/21/2020 3:11 4:54:50 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365230 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/21/2020 4:24 3:40:47 Power Generator failure (Indeterminate) Team is working on the site INC365333 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/21/2020 4:36 3:29:50 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365254 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/21/2020 6:15 1:51:45 Power Power Failure (Indeterminate) Team is waiting for access. INC365257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/21/2020 6:23 1:43:45 Power Power Failure (Indeterminate) Team is waiting for access. INC365339 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G+3G A Talkpool 4/21/2020 6:30 1:36:45 Power Power Failure (Indeterminate) Team is aware, ETA 8:45AM. INC365339 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 1:36:45 Dependent Affected by the power issue at the main site Affected by HDS300. INC365339 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 1:36:45 Dependent Affected by the power issue at the main site Affected by HDS300. INC365339 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 1:36:45 Dependent Affected by the power issue at the main site Affected by HDS300. INC365267 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/21/2020 7:00 1:06:45 Power Power Failure (Indeterminate) Team has been informed. ETA 9:15AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 07:20:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 13:20:27 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 7 5 2 10 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 12 ZTE 3 3 1 0 3 Huawei 9 3 3 1 9 Network 24 6 4 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 2 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 526:16:08 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 377:26:19 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 142:27:19 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 139:28:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 107:14:42 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced, ETR not yet provided. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 105:58:19 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/21/2020 INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 86:25:19 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 38:24:42 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 35:42:19 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 21:26:08 Transmission Transmission (Indeterminate) TX team is on the way back to the site and will work will Digicel TX support. ETA: not yet available INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 19:14:08 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/20/2020 18:49 14:18:19 Power Generator failure (Indeterminate) Team is informed. ETA 09:45 AM INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 12:07:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/20/2020 22:37 10:27:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 7:43:42 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365267 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/21/2020 7:00 2:11:08 Power Power Failure (Indeterminate) Team has been informed. ETA 9:15AM. INC365352 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/21/2020 7:50 1:21:08 Power Power Failure (Indeterminate) Team is aware, ETA 9:50AM. INC365269 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 4/21/2020 8:00 1:11:08 Power Power Failure (Indeterminate) Team is aware, ETA 10:50AM. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/21/2020 8:14 0:57:08 Power Power Failure (Indeterminate) Both team, TX and power team will reach the site ETA not yet provided. INC365331 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/21/2020 8:17 0:54:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/21/2020 at 8:47AM. ETR to be provided. INC365358 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:31 0:36:19 Power Generator failure (Indeterminate) Team is informed. ETA 10:00 AM INC365358 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/21/2020 8:31 0:36:19 Dependent Affected by the power issue at the main site Affected by HDO242 INC365276 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:31 0:36:19 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC365341 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 4/21/2020 8:53 0:14:19 Power Generator failure (Indeterminate) Team is working on the site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 07:26:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 13:26:18 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC365273 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE A Talkpool 4/21/2020 8:35 0:34:23 Power Generator failure (Indeterminate) Team has been informed, ETA 11:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 07:27:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 13:27:14 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3345:49:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 195:17:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 162:54:15 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 136:05:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 117:44:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 102:32:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 101:21:15 RBS RBS Fault (DTRU failure) DTRU spare . Spare part not yet available INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 96:59:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 93:32:26 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 93:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 76:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 66:15:26 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 52:14:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 51:55:26 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 49:19:15 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 24:36:15 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 15:02:54 RBS RBS Fault (Indeterminate) Team is informed, ETA 8:30 AM is expired new will be shared INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 12:49:26 Power Power Failure (Indeterminate) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 12:29:26 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365346 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/21/2020 8:00 1:22:54 RBS RBS Fault (Indeterminate) Team is on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 09:22:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 15:22:14 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 8 1 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 10 ZTE 2 2 1 0 2 Huawei 12 3 3 2 12 Network 24 5 4 2 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 7 0 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 528:10:50 RBS RBS Fault (Indeterminate) A power system is available at WH taking from damaged cabinet. Next update 4/21/2020. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 379:27:46 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 144:28:46 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 141:28:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 109:14:59 Power Generator Failure (Faulty AVR) Team is unable to reach the site for the AVR replacement due to road access blocked by the population. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 107:59:46 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/21/2020 INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 88:26:46 Power Generator failure (Indeterminate) Unsafe area, team cannot reach site due to gunshots INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 40:24:59 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 37:43:46 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 23:20:50 Transmission Transmission (Indeterminate) TP TX team has a delay due flat tires more update is expected from team. Digicel TX team still waiting. INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 21:08:50 Power Generator failure (Indeterminate) Faulty gasket head cylinder need to be replaced. Next update to share when available INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 9:43:59 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365352 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/21/2020 7:50 3:15:50 Power Power Failure (Indeterminate) Team is on site. INC365269 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 4/21/2020 8:00 3:05:50 Power Power Failure (Indeterminate) Team is aware, ETA 10:50AM expired more update is expected from team. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/21/2020 8:14 2:51:50 Power Power Failure (Indeterminate) Both TX and power teams are working on site. INC365331 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/21/2020 8:17 2:48:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/21/2020 at 8:47AM. ETR to be provided. INC365368 HAIDO082 HENFRASA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 2:15:46 Transmission Affected by the Transmission issue at the main site Affected by link cisco links HDO054-HDO277/ HDO054-HDO545. No issue found at the router at HDO054, fiber team is informed to check. ETA: not yet provided INC365368 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 2:15:46 Transmission Affected by the Transmission issue at the main site Affected by link cisco links HDO054-HDO277/ HDO054-HDO545. No issue found at the router at HDO054, fiber team is informed to check. ETA: not yet provided INC365368 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/21/2020 8:53 2:15:46 Transmission Affected by the Transmission issue at the main site Affected by link cisco links HDO054-HDO277/ HDO054-HDO545. No issue found at the router at HDO054, fiber team is informed to check. ETA: not yet provided INC365368 HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 2:15:46 Transmission Affected by the Transmission issue at the main site Affected by link cisco links HDO054-HDO277/ HDO054-HDO545. No issue found at the router at HDO054, fiber team is informed to check. ETA: not yet provided INC365368 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 2:15:46 Transmission Affected by the Transmission issue at the main site Affected by link cisco links HDO054-HDO277/ HDO054-HDO545. No issue found at the router at HDO054, fiber team is informed to check. ETA: not yet provided INC365366 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 9:23 1:45:46 Power Generator failure (Indeterminate) Team is informed. ETA 11:50 PM INC365365 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 4/21/2020 9:28 1:36:59 Power Generator failure (Indeterminate) Team is informed , ETA 11:15AM INC365292 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/21/2020 10:40 0:28:46 Power Generator failure (Indeterminate) Team is informed. ETA 11:45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 10:33:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 16:33:08 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC364594 HAIGA103 DAME_MARIE Grande-Anse ZTE C Talkpool 4/20/2020 17:30 18:46:36 Power Generator Failure (Engine broken) Team is on site for swapping genset. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 10:34:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 16:34:59 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3345:49:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 198:14:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 162:54:15 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 136:05:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 117:44:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 102:32:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 96:59:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 96:29:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 93:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 76:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 69:12:36 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 54:52:36 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 52:14:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 49:19:15 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 24:36:15 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 15:46:36 Power Power Failure (Indeterminate) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 15:26:36 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365346 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/21/2020 8:00 4:07:26 RBS RBS Fault (Indeterminate) Team is on site INC365388 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 1:26:36 RBS RBS Fault (Indeterminate) Team is on site. INC365290 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/21/2020 10:45 1:22:26 RBS RBS Fault (Indeterminate) Team has been informed, ETA 2:00 PM INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 1:07:26 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365394 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/21/2020 11:20 0:47:26 RBS RBS Fault (Indeterminate) Team has been informed, ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 12:55:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 18:55:25 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM. Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM. Sites off air by Class Class A B C D Total Total 8 5 2 7 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 7 ZTE 3 2 1 0 3 Huawei 12 3 3 2 12 Network 22 5 4 2 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 5 1 0 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 531:13:48 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00AM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 382:34:57 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 147:35:57 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 144:30:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 112:16:26 Power Generator Failure (Faulty AVR) Team is on site replacing the AVR INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 111:06:57 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 43:26:26 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 40:50:57 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 24:11:48 Power Generator failure (Indeterminate) Faulty gasket is already collected, team is collecting the head cylinder at WH and both will be sent in the region today 4/21/2020. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 12:45:26 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/21/2020 8:14 5:54:48 Power Power Failure (Indeterminate) New HPU is installed on site, Canez team has been informed to check. ETA: 4:30 PM. INC365368 HAIDO082 HENFRASA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365380 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/21/2020 10:57 3:18:57 Power Generator failure (Indeterminate) Team is informed. ETA 2:55 PM INC365507 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 11:35 2:40:57 Power Generator failure (Indeterminate) Team is working on the site INC365415 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 12:41 1:34:57 Power Generator failure (Indeterminate) Team is informed. ETA 2:20 PM INC365519 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/21/2020 12:40 1:26:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC365536 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/21/2020 13:35 0:33:48 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC365534 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 4/21/2020 13:36 0:30:26 Power Generator failure (Indeterminate) Team is informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From roland.sinnung at talkpool.com Tue Apr 21 13:10:59 2020 From: roland.sinnung at talkpool.com (Roland Sinnung) Date: Tue, 21 Apr 2020 19:10:59 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM. In-Reply-To: References: Message-ID: Hi Noc, Please take note those 5 sites down are not related for fiber. There is no issue found on the fiber path for both directions of HDO054.. Thanks, Roland ________________________________ From: Bouloute Pierre Moise on behalf of Haiti Noc Sent: Tuesday, April 21, 2020 2:55 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Tp_tech] NOC hourly report at 2:00 PM. Hello All, Received the NOC hourly report done at 2:00 PM. Sites off air by Class Class A B C D Total Total 8 5 2 7 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 7 ZTE 3 2 1 0 3 Huawei 12 3 3 2 12 Network 22 5 4 2 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 5 1 0 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 531:13:48 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00AM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 382:34:57 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 147:35:57 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 144:30:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/15/2020 at 03:30 PM. ETR to be provided. INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 112:16:26 Power Generator Failure (Faulty AVR) Team is on site replacing the AVR INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 111:06:57 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 43:26:26 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 40:50:57 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 24:11:48 Power Generator failure (Indeterminate) Faulty gasket is already collected, team is collecting the head cylinder at WH and both will be sent in the region today 4/21/2020. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 12:45:26 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/21/2020 8:14 5:54:48 Power Power Failure (Indeterminate) New HPU is installed on site, Canez team has been informed to check. ETA: 4:30 PM. INC365368 HAIDO082 HENFRASA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365368 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 5:22:57 Fiber Transmission (Fiber issue) Faulty SPF at HDO054, Team is on the way to collect it at Turgeau building. ETA: 20 minute INC365380 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/21/2020 10:57 3:18:57 Power Generator failure (Indeterminate) Team is informed. ETA 2:55 PM INC365507 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 11:35 2:40:57 Power Generator failure (Indeterminate) Team is working on the site INC365415 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 12:41 1:34:57 Power Generator failure (Indeterminate) Team is informed. ETA 2:20 PM INC365519 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/21/2020 12:40 1:26:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC365536 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/21/2020 13:35 0:33:48 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC365534 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 4/21/2020 13:36 0:30:26 Power Generator failure (Indeterminate) Team is informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can?t reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 14:22:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 20:22:05 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM. Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM. Sites off air by Class Class A B C D Total Total 7 2 1 12 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 0 0 0 11 ZTE 3 3 2 0 3 Huawei 8 3 3 1 8 Network 22 6 5 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 0 0 2 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 532:59:50 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00AM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 384:32:54 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 149:33:54 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 114:16:39 Power Generator Failure (Faulty AVR) Team on site replacing the AVR INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 113:04:54 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 45:26:39 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 42:48:54 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 25:57:50 Power Generator failure (Indeterminate) Faulty gasket is already collected, team is collecting the head cylinder at WH and both will be sent in the region today 4/21/2020. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 14:45:39 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/21/2020 8:14 7:40:50 Power Power Failure (Indeterminate) New HPU is installed on site, Canez team has been informed to check. ETA: 4:30 PM. INC365380 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/21/2020 10:57 5:16:54 Power Generator failure (Indeterminate) Team is still working on the site INC365507 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 11:35 4:38:54 Power Generator failure (Indeterminate) Team is still working on the site INC365541 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 13:56 2:10:39 Power Generator failure (Indeterminate) Team is informed , ETA 4:40PM INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 1:46:39 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC365478 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/21/2020 14:44 1:22:39 Power Generator failure (Indeterminate) Team is informed , ETA 5:00PM INC365478 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/21/2020 14:44 1:22:39 Dependent Affected by the power issue at the main site Attached to HDC210 INC365478 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/21/2020 14:44 1:22:39 Dependent Affected by the power issue at the main site Attached to HDC210 INC365478 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/21/2020 14:44 1:22:39 Dependent Affected by the power issue at the main site Attached to HDC210 INC365549 HDC322 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:44 1:22:39 Power Generator failure (Indeterminate) Team is informed , ETA 5:00PM INC365493 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 15:10 1:03:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:30 PM INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/21/2020 15:10 1:03:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:55 PM INC365500 HAID0C27 NIRVA Centre Huawei 2G D Talkpool 4/21/2020 15:40 0:26:39 Power Generator failure (Indeterminate) Team is informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 17:03:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 23:03:18 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 21st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 21st, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 535:36:20 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00AM. INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 386:56:09 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 151:57:09 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 115:28:09 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 47:58:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 45:12:09 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 28:34:20 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, They are expected to arrive in the region by 9:00 PM. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 17:17:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 4:18:06 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA 7:30PM INC365549 HDC322 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:44 3:54:06 Power Generator failure (Indeterminate) Team still working on site INC365493 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 15:10 3:27:09 Power Generator failure (Indeterminate) Team is still working on the site INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/21/2020 15:10 3:27:09 Power Generator failure (Indeterminate) Suspected out of fuel. Pictures will be added for confirmation INC365568 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 4/21/2020 16:06 2:32:06 Power Generator failure (Indeterminate) Team is informed , ETA 6:50 PM INC365568 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/21/2020 16:06 2:32:06 Dependent Affected by the power issue at the main site Attached to HDC309 INC365568 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 4/21/2020 16:06 2:32:06 Dependent Affected by the power issue at the main site Attached to HDC309 INC365609 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 16:22 2:15:09 Power Generator failure (Indeterminate) Team is working on the site INC365611 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G C Talkpool 4/21/2020 16:26 2:12:06 Power Generator failure (Indeterminate) Team is informed , ETA 7:00PM INC365636 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 17:24 1:13:09 Power Generator failure (Indeterminate) Team is informed. ETA 7:10 PM INC365592 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G C Talkpool 4/21/2020 17:25 1:13:06 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC365632 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/21/2020 17:28 1:09:09 Power Generator failure (Indeterminate) Team is informed. ETA 7:16 PM INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 17:47 0:44:20 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC365705 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 17:57 0:40:09 Power Generator failure (Indeterminate) Team is informed. ETA 7:45 PM INC365705 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 17:57 0:40:09 Dependent Affected by the power issue at the main site Affected by HDO293 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3370:37:34 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 204:55:34 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 187:42:34 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 160:53:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 142:32:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 127:20:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 121:47:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 117:57:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 103:10:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 100:57:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 77:02:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 75:53:34 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 74:07:34 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 61:33:34 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 49:24:34 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 22:27:34 Power Power Failure (Indeterminate) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 22:07:34 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 7:57:34 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365394 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/21/2020 11:20 7:37:34 RBS RBS Fault (Indeterminate) Team cannot provide any update, follow up is ongoing with them. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 12:00 6:57:34 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 15:32 3:25:34 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC365619 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 4/21/2020 16:28 2:29:34 Power Power Failure (Indeterminate) Team is aware, ETA 7:30PM. INC365588 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/21/2020 17:10 1:47:34 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:00 PM INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 18:50 0:07:34 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: not yet provided Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365256 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 6:18 4/21/2020 7:40 1:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Update is expected from team INC365219 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/20/2020 22:47 4/21/2020 8:24 9:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC365230 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/21/2020 4:24 4/21/2020 8:59 4:35:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) starter battery faulty Need to be justified Genset restarted with another battery. INC365341 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 4/21/2020 8:53 4/21/2020 9:19 0:26:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gal of oil and 1 gal of coolant added and genset restarted INC365070 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/20/2020 18:49 4/21/2020 10:12 15:23:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) Need to be justified 1 gal of oil added and genset restarted INC365358 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:31 4/21/2020 10:52 2:21:00 4:00:00 Compliant Power Generator failure(Radiator issue) Radiator Dirty OK Radiator cleaned, collant and 1 gal of oil added INC365358 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/21/2020 8:31 4/21/2020 10:52 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO242 Cascaded Site is up with main site INC365276 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:31 4/21/2020 11:17 2:46:00 4:00:00 Compliant Power Generator Failure (Underspeed) Decanter dirty OK Decanter cleaned and restarted INC365366 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 9:23 4/21/2020 11:39 2:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC365292 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 10:40 4/21/2020 12:41 2:01:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start OK Team restarted the gen with an external battery and put it on auto INC363982 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/17/2020 18:42 4/21/2020 13:16 90:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Bleed genset, 1 gal oil added and restart. INC365415 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 12:41 4/21/2020 15:28 2:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC365368 HAIDO082 HENFRASA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 4/21/2020 15:49 6:56:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Faulty SPF at HDO054 Cascaded Up after replacing the SFP at HDO054 INC365368 HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 4/21/2020 15:49 6:56:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Faulty SPF at HDO054 Cascaded Up after replacing the SFP at HDO054 INC365368 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 4/21/2020 15:49 6:56:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Faulty SPF at HDO054 Cascaded Up after replacing the SFP at HDO054 INC365368 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 8:53 4/21/2020 15:49 6:56:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Faulty SPF at HDO054 Cascaded Up after replacing the SFP at HDO054 INC365368 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 8:53 4/21/2020 15:49 6:56:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Faulty SPF at HDO054 Cascaded Up after replacing the SFP at HDO054 INC365368 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 11:35 4/21/2020 17:24 5:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is still working on the site Need to be justified RCA and resolutions are expected from team INC365332 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/21/2020 4:59 4/21/2020 7:30 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC365223 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/20/2020 23:28 4/21/2020 7:40 8:12:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to water consumption Need to be justified Team added 1 gallon of water and restart the genset INC365223 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/20/2020 23:28 4/21/2020 7:40 8:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC264 Cascaded Site is back in service with the main site. INC365223 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/20/2020 23:28 4/21/2020 7:40 8:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC264 Cascaded Site is back in service with the main site. INC365223 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/20/2020 23:28 4/21/2020 7:40 8:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC264 Cascaded Site is back in service with the main site. INC365238 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 0:28 4/21/2020 8:05 7:37:00 4:00:00 Not Compliant Dependent Power Failure (Solar System failure) Solar system fail Need to be justified Back in the air with solar power INC365238 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 0:28 4/21/2020 8:05 7:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Site is back in service with the main site. INC365337 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 4/21/2020 6:12 4/21/2020 8:15 2:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with commercial power INC365337 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 6:12 4/21/2020 8:15 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Site is back in service with the main site. INC365337 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 6:12 4/21/2020 8:15 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Site is back in service with the main site. INC365337 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 6:12 4/21/2020 8:15 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Site is back in service with the main site. INC365333 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/21/2020 4:36 4/21/2020 8:30 3:54:00 4:00:00 Compliant Dependent Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with solar power INC365250 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/21/2020 3:11 4/21/2020 8:30 5:19:00 4:00:00 Not Compliant Dependent Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with solar power INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/20/2020 20:28 4/21/2020 8:45 12:17:00 4:00:00 Not Compliant Dependent Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with solar power INC365094 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/20/2020 20:57 4/21/2020 9:45 12:48:00 4:00:00 Not Compliant Dependent Power Failure (Solar System failure) Solar system failed Need to be justified Back in the air with solar power INC365365 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 4/21/2020 9:28 4/21/2020 11:45 2:17:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Failed to start alarm ok Restart manual and switch on auto mode INC365273 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/21/2020 11:16 4/21/2020 12:54 1:38:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan Belt and radiator was faulty ok Fan belt and and radiator replaced, genset restarted INC365401 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/21/2020 11:07 4/21/2020 16:10 5:03:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to water consumption ok High temp/water consumption, radiator faulty/add 1 gallon water, restart INC365521 HAIDN008 Belle-Plaine Nord ZTE 2G+3G C Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Thank out of fuel ok 250 gallos has been added on the thank INC365521 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN299 KALIMET Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN211 MILOT Nord Ericsson 2G B Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN208 LIMBE Nord Ericsson 2G A Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN260 PREVAL Nord Ericsson 2G B Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365521 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 4/21/2020 13:05 4/21/2020 14:05 1:00:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDN008 Cascaded Site is back in service with the main site. INC365519 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/21/2020 13:36 4/21/2020 15:35 1:59:00 4:00:00 Compliant Power Generator failure (Battery Failure) No alarm displayed due battery starter issue ok checkup made and restart genset with another battery INC365534 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 4/21/2020 13:36 4/21/2020 14:15 0:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC362944 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M_Fuel 4/15/2020 13:36 4/21/2020 14:15 144:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel ok Fuel added and site back on air INC365541 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 13:56 4/21/2020 16:15 2:19:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear seal, front seal ok Team add 1 1/2 gallon oil and estart genset INC363549 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/16/2020 21:50 4/21/2020 18:15 116:25:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AVR was faulty Powered by Owner AVR has been replaced INC365478 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/21/2020 14:44 4/21/2020 17:15 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC365478 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/21/2020 14:44 4/21/2020 17:15 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC210 Cascaded Site is back in service with the main site. INC365478 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/21/2020 14:44 4/21/2020 17:15 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC210 Cascaded Site is back in service with the main site. INC365478 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/21/2020 14:44 4/21/2020 17:15 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC210 Cascaded Site is back in service with the main site. INC365331 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/21/2020 4:28 4/21/2020 6:46 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No alarm power found. INC365336 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 4/21/2020 5:10 4/21/2020 7:02 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team reset PC board and restart genset. INC365318 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/21/2020 0:08 4/21/2020 8:05 7:57:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Reset alarm and restart genset. INC365254 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/21/2020 6:15 4/21/2020 8:50 2:35:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK Reset alarm and restart genset. INC365257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/21/2020 6:23 4/21/2020 8:57 2:34:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Reset alarm and restart genset. INC365175 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/20/2020 21:39 4/21/2020 8:55 11:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site back up with sunrise. INC365339 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 4/21/2020 8:55 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS300. Cascaded Back on air with the main site INC365339 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 4/21/2020 8:55 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS300. Cascaded Back on air with the main site INC365339 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 4/21/2020 6:30 4/21/2020 8:55 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS300. Cascaded Back on air with the main site INC365339 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G+3G A Talkpool 4/21/2020 6:30 4/21/2020 8:55 2:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Inverter has been rebooted and genset restarted. INC365267 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 4/21/2020 7:00 4/21/2020 10:20 3:20:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed. OK Pre filter replaced, priming pump cleaned and genset restarted. INC364898 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/20/2020 11:45 4/21/2020 11:20 23:35:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Power reset on DUW. INC365269 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 4/21/2020 8:00 4/21/2020 11:45 3:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gal oil added/ GM made and genset restarted. INC365331 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G+3G B O&M FUEL 4/21/2020 8:17 4/21/2020 11:32 3:15:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Site out of fuel Low oil pressure Fuel added. INC365433 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 4/21/2020 12:28 4/21/2020 14:40 2:12:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gal oil added and genset restarted. INC365392 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/21/2020 11:14 4/21/2020 14:19 3:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK 1/4 oil ,1/4 coolant are added and team restart genset. INC365536 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 4/21/2020 13:35 4/21/2020 14:17 0:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC365077 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/21/2020 8:14 4/21/2020 16:11 7:57:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are pending from the contractor. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364472 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/19/2020 6:04 4/21/2020 7:45 49:41:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system Need to be justified site back on air with solar systeme INC365066 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 4/20/2020 18:20 4/21/2020 9:53 15:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Need to be justified The faulty NPU has been replaced INC363429 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/16/2020 12:48 4/21/2020 9:53 117:05:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare DTRU has been replaced INC365371 HDC158 GRANDE_SAVANNE Artibonite Ericsson 2G D Talkpool 4/21/2020 10:15 4/21/2020 11:17 1:02:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 replaced and cells back on the air after the intervention team INC365290 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 4/21/2020 10:45 4/21/2020 17:00 6:15:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC365619 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 4/21/2020 16:28 4/21/2020 18:20 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are pending. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 17:38:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Apr 2020 23:38:09 +0000 Subject: [Rantt] HDC 215 issue- Call drop, failed In-Reply-To: References: Message-ID: Jithin, Your team has been informed to check the issue. Please ensure the follow up for this site. TAS229018 NOC Team From: Jak Stephen Jeannis Sent: Tuesday, April 21, 2020 7:09 PM To: Haiti Noc Cc: Haiti Network Issues ; Alcio Febe ; Tara Augustin ; Jean-Marc Castera ; Luigi Roy ; Derrick Rowe ; Jean Philippe Brun Subject: HDC 215 issue- Call drop, failed Hi guys, Since the LTE upgrade on HDC 215 it's almost impossible to do a phone call (call drop, call failed, emergency call) mostly in the afternoon from 4 pm to midnight. Right now i'm in front of the site and calls cant connect. Could you investigate please, as i'm planning the swap. Below is a screenshot of network info for more technical details [Image] Kind regards Jak Get Outlook for Android ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 610454 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 18:30:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 00:30:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off r by Class Class A B C D Total Total 8 5 2 5 20 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 0 0 0 6 ZTE 4 4 2 0 4 Huawei 10 4 4 0 10 Network 20 8 6 0 20 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 2 1 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 537:32:00 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 388:46:00 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 153:47:00 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 117:18:00 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 49:47:00 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 47:02:00 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 30:30:00 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, They are expected to arrive in the region by 21:00h INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 19:06:00 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 6:07:00 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA 8:30PM INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 5:17:00 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 4:19:00 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC365592 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G C Talkpool 4/21/2020 17:25 3:02:00 Power Generator failure (Indeterminate) Team is working on site INC365705 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 17:57 2:30:00 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC365705 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 17:57 2:30:00 Dependent Affected by the power issue at the main site Affected by HDO293 INC365712 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/21/2020 18:42 1:45:00 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 9:20 PM INC365712 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/21/2020 18:42 1:45:00 Power Affected by the power issue at the main site Attached to HDO307 INC365712 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/21/2020 18:42 1:45:00 Power Affected by the power issue at the main site Attached to HDO307 INC365712 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/21/2020 18:42 1:45:00 Power Affected by the power issue at the main site Attached to HDO307 INC365712 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/21/2020 18:42 1:45:00 Power Affected by the power issue at the main site Attached to HDO307 INC365719 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/21/2020 19:50 0:37:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 19:36:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 01:36:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3373:15:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 207:33:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 190:20:28 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 163:31:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 145:10:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 129:58:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 124:25:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 120:35:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 105:48:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 103:35:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 79:40:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364321 HGA008 PAILLANT Nippes Ericsson 2G D O&M RAN 4/18/2020 15:04 78:31:28 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 76:45:28 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 64:11:28 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 52:02:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 25:05:28 Power Power Failure (Indeterminate) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 24:45:28 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 10:45:28 RBS RBS Fault (Indeterminate) Talkpool cannot provide an update for this issue INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 10:35:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC3650709 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/21/2020 18:15 3:20:28 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 20:14:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 02:14:04 +0000 Subject: [Rantt] HDS022 with transport errors In-Reply-To: References: Message-ID: Jithin/David, Please ensure the follow up for the issue mentioned below. TAS228964 NOC Team From: Ernst Faustin Sent: Tuesday, April 21, 2020 9:24 PM To: HAI_Tech_Noc ; Hai_Tech_Transmission Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean A. Chery ; Shamir Stephane Supreme Subject: HDS022 with transport errors Hello TX/NOC, Please check HDS022 having fluctuation and high drops due to issue related to Transmission. [cid:image001.png at 01D6182A.262FACC0] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 70804 bytes Desc: image001.png URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 20:36:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 02:36:14 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off r by Class Class A B C D Total Total 6 6 1 11 24 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 0 0 0 16 ZTE 3 3 2 0 3 Huawei 5 4 4 0 5 Network 24 7 6 0 24 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 0 3 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 539:38:44 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 16.26116898 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 155:53:44 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 119:24:44 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 2.154548611 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 49:08:44 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 32:36:44 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 21:12:44 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 8:13:44 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA 8:30PM INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 7:23:44 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 6:25:44 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 2:17:44 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 2:03:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365715 HDC215 BAS-SELP?TRE Centre Ericsson 3G B Talkpool 4/21/2020 20:38 1:55:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365735 HDC231 HINCHE_AVIATION Centre Ericsson 2G D Talkpool 4/21/2020 21:04 1:29:44 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365726 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 1:26:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 11H45 PM INC365726 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 1:26:44 Dependent Affected by the power issue at the main site Attached to HDC295 INC365730 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/21/2020 21:10 1:23:44 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 23:00h INC365730 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 1:23:44 Dependent Affected by the power issue at the main site Affected by HDO359. INC365730 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 1:23:44 Dependent Affected by the power issue at the main site Affected by HDO359. INC365730 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 1:23:44 Dependent Affected by the power issue at the main site Affected by HDO359. INC365730 HGA017 CHALON Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 1:23:44 Dependent Affected by the power issue at the main site Affected by HDO359. INC365736 HDC105 BWADOM Artibonite Huawei 2G+3G B Talkpool 4/21/2020 21:10 1:23:44 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC365669 HDC299 BWADOM Artibonite Ericsson 2G D Talkpool 4/21/2020 21:37 0:56:44 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 22:32:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 04:32:07 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off r by Class Class A B C D Total Total 4 4 3 11 22 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 5 5 4 0 5 Huawei 4 4 4 0 4 Network 22 9 8 0 22 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 4 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 541:35:02 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 392:49:02 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 157:50:02 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 121:21:02 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 53:50:02 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 51:05:02 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 34:33:02 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 23:09:02 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 10:10:02 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 9:20:02 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 8:22:02 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 4:14:02 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 4:00:02 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365715 HDC215 BAS-SELP?TRE Centre Ericsson 3G B Talkpool 4/21/2020 20:38 3:52:02 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365726 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 3:23:02 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: to be provided. INC365726 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 3:23:02 Dependent Affected by the power issue at the main site Attached to HDC295 INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 2:53:02 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 4/21/2020 21:53 2:37:02 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 4/21/2020 21:53 2:37:02 Dependent Affected by the power issue at the main site Affected by HAIDS234. INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 0:41:02 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 0:41:02 Dependent Affected by the power issue at the main site Attached to HDC360 INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 0:41:02 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night ETA 7:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 22:38:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 04:38:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3376:18:08 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 210:36:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 193:23:08 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 166:34:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 148:13:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 133:01:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 127:28:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 123:38:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 108:51:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 106:38:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 82:43:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 79:48:08 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 67:14:08 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 55:05:08 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 28:08:08 RBS RBS Fault (RUS failure) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 27:48:08 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 13:48:08 RBS RBS Fault (RRU failure) Faulty RRU need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 13:38:08 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365070 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/21/2020 18:15 6:23:08 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365664 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/21/2020 21:35 3:03:08 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 21 23:26:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 05:26:59 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off r by Class Class A B C D Total Total 4 4 4 11 23 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 5 5 4 0 5 Huawei 5 4 4 0 5 Network 23 9 8 0 23 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 4 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 542:30:42 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 393:44:42 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 158:45:42 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 122:16:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 54:45:42 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 52:00:42 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 35:28:42 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 24:04:42 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 11:05:42 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 10:15:42 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 9:17:42 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 5:09:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 4:55:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365715 HDC215 BAS-SELP?TRE Centre Ericsson 3G B Talkpool 4/21/2020 20:38 4:47:42 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to replaced. Spare part not yet available. INC365726 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 4:18:42 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA:to be provided. INC365726 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 4:18:42 Dependent Affected by the power issue at the main site Attached to HDC295 INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 3:48:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 3:32:42 Fuel Generator failure (Fuel issue) Fuel team has been notified on 4/22/2020 at 12:49 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 3:32:42 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 1:36:42 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 1:36:42 Dependent Affected by the power issue at the main site Attached to HDC360 INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 1:36:42 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night ETA 7:30 AM INC365687 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 0:48 0:37:42 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 02:25:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 08:25:49 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off r by Class Class A B C D Total Total 7 7 3 13 30 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 0 0 0 16 ZTE 8 8 6 0 8 Huawei 6 4 4 0 6 Network 30 12 10 0 30 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 3 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 545:27:46 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 396:41:46 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 161:42:46 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 125:13:46 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 57:42:46 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 54:57:46 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 38:25:46 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 27:01:46 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 14:02:46 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 13:12:46 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 12:14:46 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 8:06:46 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 7:52:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365715 HDC215 BAS-SELP?TRE Centre Ericsson 3G B Talkpool 4/21/2020 20:38 7:44:46 RBS RBS Fault (Rectifier failure) Faulty Rectifer needed to replaced. Spare part not yet available. INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 6:45:46 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 6:29:46 Fuel Generator failure (Fuel issue) Fuel team has been notified on 4/22/2020 at 12:49 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 6:29:46 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4:33:46 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4:33:46 Dependent Affected by the power issue at the main site Attached to HDC360 INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4:33:46 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night ETA 7:30 AM INC3657775 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 4/22/2020 0:18 4:04:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5H45 AM INC365768 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/22/2020 0:39 3:43:46 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night, due to unsafe area. ETA 7:10 AM INC365755 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 1:31 2:51:46 Power Generator failure (Indeterminate) Talkpool refuses to go the site due to unsafe area. ETA: 7:15 AM INC365691 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 1:42 2:40:46 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night, due to unsafe area. ETA 7:30 AM INC365691 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 1:42 2:40:46 Dependent Affected by the power issue at the main site Attached to HDN184 INC365774 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 2:18:46 Power Generator failure (Indeterminate) Private property / team will reach the site on 4/22/20202 at 7:30 AM INC365764 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 4/22/2020 2:23 1:59:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 6:30 AM INC365764 HAIDN012 BAND_DU_NOR Nord ZTE 2G+3G+LTE B Talkpool 4/22/2020 2:23 1:59:46 Dependent Affected by the power issue at the main site Attached to HDN038 INC365764 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 4/22/2020 2:23 1:59:46 Dependent Affected by the power issue at the main site Attached to HDN038 INC365776 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/22/2020 2:32 1:50:46 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 02:28:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 08:28:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3380:06:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 214:24:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 197:11:56 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 170:22:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 152:01:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 136:49:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 131:16:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 127:26:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 112:39:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 110:26:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 86:31:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 83:36:56 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 71:02:56 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 58:53:56 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 31:56:56 RBS RBS Fault (RUS failure) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 31:36:56 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 17:36:56 RBS RBS Fault (RRU failure) Faulty RRU need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 17:26:56 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365070 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/21/2020 18:15 10:11:56 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365664 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/21/2020 21:35 6:51:56 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC365690 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/22/2020 1:36 2:50:56 Power Power Failure (Indeterminate) Team has been informed. ETA: 06:00h INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson D Talkpool 4/22/2020 2:47 1:39:56 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 02:42:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 08:42:52 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off r by Class Class A B C D Total Total 7 7 3 13 30 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 0 0 0 16 ZTE 8 8 6 0 8 Huawei 6 4 4 0 6 Network 30 12 10 0 30 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 3 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 545:40:45 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 396:54:45 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 161:55:45 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 125:26:45 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 57:55:45 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 55:10:45 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 38:38:45 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 27:14:45 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 14:15:45 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 13:25:45 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 12:27:45 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 8:19:45 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 8:05:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365715 HDC215 BAS-SELP?TRE Centre Ericsson 3G B Talkpool 4/21/2020 20:38 7:57:45 RBS RBS Fault (Rectifier failure) Faulty Rectifer needed to replaced. Spare part not yet available. INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 6:58:45 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 6:42:45 Fuel Generator failure (Fuel issue) Fuel team has been notified on 4/22/2020 at 12:49 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 6:42:45 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4:46:45 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4:46:45 Dependent Affected by the power issue at the main site Attached to HDC360 INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4:46:45 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night ETA 7:30 AM INC3657775 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 4/22/2020 0:18 4:17:45 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5H45 AM INC365768 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/22/2020 0:39 3:56:45 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night, due to unsafe area. ETA 7:10 AM INC365755 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 1:31 3:04:45 Power Generator failure (Indeterminate) Talkpool refuses to go the site due to unsafe area. ETA: 7:15 AM INC365691 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 1:42 2:53:45 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night, due to unsafe area. ETA 7:30 AM INC365691 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 1:42 2:53:45 Dependent Affected by the power issue at the main site Attached to HDN184 INC365774 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 2:31:45 Power Generator failure (Indeterminate) Private property / team will reach the site on 4/22/20202 at 7:30 AM INC365764 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 4/22/2020 2:23 2:12:45 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 6:30 AM INC365764 HAIDN012 BAND_DU_NOR Nord ZTE 2G+3G+LTE B Talkpool 4/22/2020 2:23 2:12:45 Dependent Affected by the power issue at the main site Attached to HDN038 INC365764 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 4/22/2020 2:23 2:12:45 Dependent Affected by the power issue at the main site Attached to HDN038 INC365776 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/22/2020 2:32 2:03:45 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 04:37:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 10:37:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3382:16:00 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 216:34:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 199:21:00 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 172:32:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 154:11:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 138:59:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 133:26:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 129:36:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 114:49:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 112:36:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 88:41:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 85:46:00 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 73:12:00 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 61:03:00 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 34:06:00 RBS RBS Fault (RUS failure) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 33:46:00 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 19:46:00 RBS RBS Fault (RRU failure) Faulty RRU need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 19:36:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365070 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/21/2020 18:15 12:21:00 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365690 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/22/2020 1:36 5:00:00 Power Power Failure (Indeterminate) Team is on way to reach the site. Next update to share when available. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 3:49:00 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:20 AM INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 1:18:00 RBS RBS Fault (Rectifier failure) Faulty Rectifer needed to replaced. Spare part not yet available. INC365801 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 4/22/2020 5:28 1:08:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 0:56:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC365792 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/22/2020 5:50 0:46:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 05:13:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 11:13:21 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 22nd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 22nd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 548:09:06 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 399:23:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 164:24:06 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 127:55:06 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 60:24:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 57:39:06 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 41:07:06 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 29:43:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 16:44:06 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 15:54:06 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 10:48:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 10:34:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 9:27:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 9:11:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/22/2020 at 6:47 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 9:11:06 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 7:15:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 7:15:06 Dependent Affected by the power issue at the main site Attached to HDC360 INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 7:15:06 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site at night ETA 7:30 AM INC365768 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/22/2020 0:39 6:25:06 Power Generator failure (Indeterminate) Team is working on site. INC365755 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 1:31 5:33:06 Power Generator failure (Indeterminate) Team will reach the site. New ETA: 7:30 AM. INC365774 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 5:00:06 Power Generator failure (Indeterminate) Private property / team will reach the site on 4/22/2020 at 7:30 AM INC365776 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/22/2020 2:32 4:32:06 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 07:30h INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/22/2020 4:32 2:32:06 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:20 AM INC365782 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/22/2020 4:35 2:29:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365697 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/22/2020 4:40 2:24:06 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:15 AM INC365791 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/22/2020 5:20 1:44:06 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365802 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 5:25 1:39:06 Power Generator Failure (Alternator Failure) Faulty DC alternator. The team picked up one at WH on 4/22/2020 and will go to the site after. ETA will be provided. INC365788 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 4/22/2020 5:26 1:38:06 Transmission Transmission (Indeterminate) TX team is on site but fiber issue suspected. Fiber team is on the way. ETA not yet available INC365788 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 5:27 1:37:06 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 4/22/2020 5:27 1:37:06 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 1:37:06 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 1:37:06 Dependent Affected by the Transmission issue at the main site Attached to HDN221 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3382:44:06 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 217:02:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 199:49:06 RBS RBS Fault (DTRU failure) Faulty DTRU spare .The DTRU replaced is also faulty .Spare not yet available INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 173:00:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 154:39:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 139:27:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet collected . INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 133:54:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 130:04:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 115:17:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 113:04:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 89:09:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 86:14:06 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 73:40:06 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 61:31:06 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Spare part not yet available. INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 34:34:06 RBS RBS Fault (RUS failure) Faulty RUS need to be replaced. Spare part not yet available. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 34:14:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 20:14:06 RBS RBS Fault (RRU failure) Faulty RRU need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 20:04:06 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365070 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/21/2020 18:15 12:49:06 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC365690 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/22/2020 1:36 5:28:06 Power Power Failure (Indeterminate) Team is on site INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 4:17:06 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:20 AM INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 1:46:06 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to replaced. Spare part not yet available. INC365801 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 4/22/2020 5:28 1:36:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:40h INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 1:24:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:00h INC365792 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/22/2020 5:50 1:14:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365493 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 15:10 4/21/2020 19:16 4:06:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to fan belt faulty Need to be justified 1/2 gal. of coolant added, fan belt replaced and genset restarted. INC365609 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 16:22 4/21/2020 19:11 2:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK ATS cable repaired and Site is UP with commercial power source INC365636 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 17:24 4/21/2020 18:21 0:57:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Fail to start due to battery faulty OK Genset restarted with another battery INC365632 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/21/2020 17:28 4/21/2020 18:48 1:20:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 2 gal. of oil & 1/2 gal. of coolant added and genset restarted. INC365705 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/21/2020 17:57 4/21/2020 20:19 2:22:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty and water missing OK 1/2 gal. of coolant added and genset restarted. INC365705 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/21/2020 17:57 4/21/2020 20:19 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Back on air with the main site INC365721 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/21/2020 16:08 4/22/2020 5:44 13:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Commercial Power switched OFF Need to be justified Site back up once EDH switched ON INC365694 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 4/22/2020 6:30 4:26:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified Breaker reset and genset restarted. INC365694 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 4/22/2020 6:30 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO456 Cascaded Back on air with the main site INC365719 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/21/2020 19:50 4/21/2020 20:48 0:58:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC365730 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK The alarm has been reset then genset restarted INC365730 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA017 CHALON Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365549 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 4/21/2020 14:44 4/21/2020 20:06 5:22:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gal. of oil 1 gal. of coolant added and genset restarted. INC365568 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 4/21/2020 16:06 4/21/2020 20:02 3:56:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Reset breaker, and genset restarted. INC365568 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/21/2020 16:06 4/21/2020 20:02 3:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC309 OK Back in service with the main site. INC365568 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE B Talkpool 4/21/2020 16:06 4/21/2020 20:02 3:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC309 OK Back in service with the main site. INC365611 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 16:26 4/21/2020 20:17 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal. of oil 1 gal. of coolant added and genset restarted. INC365712 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/21/2020 18:42 4/21/2020 20:24 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Team has reset Huawei breakers and genset has been restarted INC365712 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/21/2020 18:42 4/21/2020 20:24 1:42:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365712 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/21/2020 18:42 4/21/2020 20:24 1:42:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365712 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/21/2020 18:42 4/21/2020 20:24 1:42:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365712 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/21/2020 18:42 4/21/2020 20:24 1:42:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO307 OK Site is back in service with the main site. INC365592 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 17:25 4/21/2020 22:46 5:21:00 4:00:00 Not Compliant Power Generator failure (High temperature) High engine coolant Need to be justified 1 gal. of coolant, added and genset restarted. INC365735 HDC231 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 4/21/2020 21:04 4/21/2020 23:14 2:10:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 3/4 gal. of oil added and genset restarted. INC365736 HDC105 BWADOM Artibonite Huawei 2G+3G B Talkpool 4/21/2020 21:10 4/21/2020 23:32 2:22:00 4:00:00 Compliant Power Generator Failure (Underspeed) (Underspeed) OK fuel line restored & Genset restarted. INC365726 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 4/22/2020 1:42 4:35:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU was frozen Need to be justified Cold restart has been performed INC365726 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 4/21/2020 21:07 4/22/2020 1:42 4:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC295 Cascaded Site is back in service with the main site. INC365764 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 4/22/2020 2:23 4/22/2020 6:11 3:48:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal. of oil added and genset restarted. INC365764 HAIDN012 BAND_DU_NOR Nord ZTE 2G+3G+LTE B Talkpool 4/22/2020 2:23 4/22/2020 6:11 3:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN038 OK Site is back in service with the main site. INC365764 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 4/22/2020 2:23 4/22/2020 6:11 3:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN038 OK Site is back in service with the main site. INC365691 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 1:42 4/22/2020 6:03 4:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is still expecetd from concerned team INC365691 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 1:42 4/22/2020 6:03 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN184 Cascaded Site is back in service with the main site. INC365777 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 4/22/2020 0:18 4/22/2020 6:22 0-Jan-00 0-Jan-00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is still expecetd from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 06:24:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 12:24:55 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off r by Class Class A B C D Total Total 8 5 9 10 32 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 11 11 6 0 13 Huawei 6 4 4 1 6 Network 30 15 10 1 32 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 3 8 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 549:28:24 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 400:42:24 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 165:43:24 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 129:14:24 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 61:43:24 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 58:58:24 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 42:26:24 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 31:02:24 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 18:03:24 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 17:13:24 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 12:07:24 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 10:46:24 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 10:30:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/22/2020 at 6:47 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 10:30:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 8:34:24 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 8:34:24 Dependent Affected by the power issue at the main site Attached to HDC360 INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 8:34:24 Power Generator failure (Indeterminate) Head Cylinder faulty . Follow up is ongoing to collect the spare for replacement INC365774 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/22/2020 2:04 6:19:24 Power Generator failure (Indeterminate) Private property / team will reach the site on 4/22/2020. ETA: 8:00 AM INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A O&M_fuel 4/22/2020 4:32 3:51:24 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 8:02 AM. INC365782 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/22/2020 4:35 3:48:24 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365791 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/22/2020 5:20 3:03:24 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365802 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 5:25 2:58:24 Power Generator Failure (Alternator Failure) Faulty DC alternator. The team picked up one at WH on 4/22/2020 and will go to the site after. ETA: 8:30 AM INC365788 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 4/22/2020 5:26 2:57:24 Transmission Transmission (Indeterminate) Team is working on site. INC365788 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 5:27 2:56:24 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 4/22/2020 5:27 2:56:24 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 2:56:24 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 2:56:24 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365811 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/22/2020 6:59 1:24:24 Fuel Generator failure (Indeterminate) Fuel team has been informed since 8:04 AM , ETR to be provided INC365796 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 7:07 1:16:24 Power Generator failure (Indeterminate) Team has been dispatched , ETA 9:00 AM INC365798 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 0:45:24 Power Power Failure (Solar System failure) Solar site , it's currently rainning in the area INC365798 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 0:45:24 Dependent Affected by the power issue at the main site Affected by HDS294 INC365798 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 0:45:24 Dependent Affected by the power issue at the main site Affected by HDS294 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanArleffIsrael.Chery at digicelgroup.com Wed Apr 22 07:31:28 2020 From: JeanArleffIsrael.Chery at digicelgroup.com (Jean A. Chery) Date: Wed, 22 Apr 2020 13:31:28 +0000 Subject: [Rantt] HDS022 with transport errors In-Reply-To: References: Message-ID: LAN Port to be checked. It is fluctuating... From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, April 21, 2020 10:14 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; rantt at tpmanagementsa.com; ran at tpmanagementsa.com; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean A. Chery ; Shamir Stephane Supreme ; Ernst Faustin ; HAI_Tech_Noc ; Hai_Tech_Transmission Subject: RE: HDS022 with transport errors Jithin/David, Please ensure the follow up for the issue mentioned below. TAS228964 NOC Team From: Ernst Faustin > Sent: Tuesday, April 21, 2020 9:24 PM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean A. Chery >; Shamir Stephane Supreme > Subject: HDS022 with transport errors Hello TX/NOC, Please check HDS022 having fluctuation and high drops due to issue related to Transmission. [cid:image001.png at 01D61888.C720E910] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 70804 bytes Desc: image001.png URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 07:36:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 13:36:08 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off r by Class Class A B C D Total Total 7 4 11 7 29 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 0 0 0 11 ZTE 12 12 5 0 13 Huawei 5 4 4 0 5 Network 26 16 9 0 29 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 3 7 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 550:39:36 RBS RBS Fault (Indeterminate) A power system is already collected from WH to the region, team will replace spare part on 4/22/2020. ETR 10:00h INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 401:53:36 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 166:54:36 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 130:25:36 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 62:54:36 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 60:09:36 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 43:37:36 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 32:13:36 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 19:14:36 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 18:24:36 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/21/2020 at 7:50 PM. ETR will be provided. INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 13:18:36 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 11:57:36 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with the solar energy. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 11:41:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/22/2020 at 6:47 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 11:41:36 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 9:45:36 Power Generator failure (Indeterminate) Head Cylinder faulty . Follow up is ongoing to collect the spare for replacement INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A O&M_fuel 4/22/2020 4:32 5:02:36 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 8:02 AM. INC365802 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 5:25 4:09:36 Power Generator Failure (Alternator Failure) Faulty DC alternator. The team picked up one at WH on 4/22/2020 and will go to the site after. New ETA: 9:20 AM INC365788 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 4/22/2020 5:26 4:08:36 Transmission Transmission (Indeterminate) Team is working on site. INC365788 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 5:27 4:07:36 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 4/22/2020 5:27 4:07:36 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 4:07:36 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365788 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 4:07:36 Dependent Affected by the Transmission issue at the main site Attached to HDN221 INC365796 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 7:07 2:27:36 Power Generator failure (Indeterminate) Team is on site INC365798 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 1:56:36 Power Power Failure (Solar System failure) Solar site , will be will restored with sunrise INC365798 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 1:56:36 Dependent Affected by the power issue at the main site Affected by HDS294 INC365798 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 1:56:36 Dependent Affected by the power issue at the main site Affected by HDS294 INC365819 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 4/22/2020 7:57 1:37:36 Power Generator failure (Indeterminate) Team has been dispatched , ETA 9:30 AM INC365813 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 4/22/2020 8:01 1:33:36 Power Generator failure (Indeterminate) Team has been dispatched , ETA 9:50 AM INC365904 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/22/2020 8:07 1:27:36 Power Generator failure (Indeterminate) Team is already dispatched . ETA:10h30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 07:41:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 13:41:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3385:20:46 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 219:38:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 175:36:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 157:15:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 142:03:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 136:30:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 132:40:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 117:53:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 115:40:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 91:45:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 76:16:46 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 64:07:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to replaced. Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 36:50:46 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 22:50:46 RBS RBS Fault (RRU failure) Team is waiting for access. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 22:40:46 Power Power Failure (Solar System failure) Sector will be back up once solar energy fully charged INC365709 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/21/2020 18:15 15:25:46 Power Generator failure (Indeterminate) No transmission issue suspected, the genset cannot support all the load of the site. Power team has been informed to check the site. ETA not available yet. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 6:53:46 Power Generator failure (Indeterminate) Team is working on site. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 4:22:46 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365801 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 4/22/2020 5:28 4:12:46 RBS RBS Fault (Indeterminate) Team is informed, ETA 11:00 AM. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 4:00:46 RBS RBS Fault (Indeterminate) team is Informed, ETA not yet available. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 9:00 0:40:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365835 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/22/2020 9:00 0:40:46 RBS RBS Fault (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 08:43:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 14:43:22 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28OPEN=29=3A=22HDN021?= =?windows-1252?q?_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_sites__in_No?= =?windows-1252?q?rth__area=2E?= In-Reply-To: References: Message-ID: Dear all, The purpose of this message is to notify you about ?HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area since /26/2020 11:27 PM. Concerned Team has been dispatched to check. ETA:11h10 AM Ref: INC365927/ TAS229116 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 1:01:26 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 08:44:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 14:44:08 +0000 Subject: [Rantt] =?windows-1252?q?Recall=3A_INCIDENT__REPORT_=28OPEN=29?= =?windows-1252?q?=3A=22HDN021_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_?= =?windows-1252?q?sites__in_North__area=2E?= Message-ID: Haiti Noc would like to recall the message, "INCIDENT REPORT (OPEN):"HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area. ". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Apr 22 08:45:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 14:45:03 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28OPEN=29=3A=22HDN021?= =?windows-1252?q?_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_sites__in_No?= =?windows-1252?q?rth__area=2E?= In-Reply-To: References: Message-ID: Dear all, The purpose of this message is to notify you about ?HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area since 04/22/2020 09:27 AM. Concerned Team has been dispatched to check. ETA:11h10 AM Ref: INC365927/ TAS229116 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 1:01:26 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 09:39:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 15:39:23 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off r by Class Class A B C D Total Total 12 4 10 4 30 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 8 ZTE 16 16 9 0 17 Huawei 5 4 4 0 5 Network 28 20 13 0 30 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 2 0 9 8 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 552:35:41 RBS RBS Fault (Indeterminate) Spare is in transit from Cayes to Jeremie. ETR reviewed: 11:30 AM but expired INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 403:49:41 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 168:50:41 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 132:21:41 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 64:50:41 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 62:05:41 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 45:33:41 Power Generator failure (Indeterminate) Gasket and head cylinder are already collected, team on field is unreachable. Next update to share when available. INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 34:09:41 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 21:10:41 Transmission Transmission (NPU Failure) Faulty NPU needed to replaced. Spare part not yet available. INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 13:37:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/22/2020 at 6:47 am. ETR to be provided. INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 13:37:41 Dependent Affected by Fuel issue at the main site Affected by HAIDS234. INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 11:41:41 Power Generator failure (Indeterminate) Head Cylinder faulty . Follow up is ongoing to collect the spare INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/22/2020 4:32 6:58:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/22/2020 at 8:02 AM. INC365802 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 5:25 6:05:41 Power Generator Failure (Alternator Failure) The team is already on the way. New ETR not provided yet. INC365788 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 4/22/2020 5:26 6:04:41 Transmission Transmission (Fiber issue) Affected by The Fiber cut between HDN221-HDN001 INC365788 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 5:27 6:03:41 Transmission Transmission (Fiber issue) Affected by The Fiber cut between HDN221-HDN001 INC365788 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 4/22/2020 5:27 6:03:41 Transmission Transmission (Fiber issue) Affected by The Fiber cut between HDN221-HDN001 INC365788 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 6:03:41 Transmission Transmission (Fiber issue) Affected by The Fiber cut between HDN221-HDN001 INC365788 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 6:03:41 Transmission Transmission (Fiber issue) Affected by The Fiber cut between HDN221-HDN001 INC365798 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 3:52:41 Power Power Failure (Solar System failure) Solar site , will be will restored with sunrise INC365798 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 3:52:41 Dependent Affected by the power issue at the main site Affected by HDS294 INC365798 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 3:52:41 Dependent Affected by the power issue at the main site Affected by HDS294 INC365918 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 4/22/2020 9:00 2:30:41 Power Generator failure (Indeterminate) Team has been informed , 11:30 AM INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 2:03:41 Transmission Transmission (Indeterminate) After power issue fixed, now TX Team is on the way . ETA:12h30 PM INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 2:03:41 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 2:03:41 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 2:03:41 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 2:03:41 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 2:03:41 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC365936 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/22/2020 9:32 1:58:41 Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Wed Apr 22 10:34:13 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Wed, 22 Apr 2020 16:34:13 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28OPEN=29=3A=22HDN021?= =?windows-1252?q?_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_sites__in_No?= =?windows-1252?q?rth__area=2E?= In-Reply-To: References: Message-ID: Hi All, Please be informed that our field team is checking the port on router at HDN021. Fiber cut is suspected and confirmation is expected from NOC. BR/ Jithin Singh. From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, April 22, 2020 10:45 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Jithin J Singh ; Gerry Bolante ; Michael Caponpon ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; Jean A. Chery ; Geoffrey Collins ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Francois Boyer ; Hai_Tech_O&M Subject: INCIDENT REPORT (OPEN):"HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area. Dear all, The purpose of this message is to notify you about ?HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area since 04/22/2020 09:27 AM. Concerned Team has been dispatched to check. ETA:11h10 AM Ref: INC365927/ TAS229116 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 1:01:26 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 10:48:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 16:48:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3388:27:19 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 222:45:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 205:32:19 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected; and it is in transit to the region ETR not available yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 178:43:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 160:22:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 145:10:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 139:37:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 135:47:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 121:00:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 118:47:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 94:52:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 79:23:19 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 67:14:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 39:57:19 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 25:47:19 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 10:00:19 RBS RBS Fault (Indeterminate) No power issue found; RAN TP team support requested, team has been informed to send a team. ETA not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 7:29:19 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 7:07:19 RBS RBS Fault (Indeterminate) team is Informed, ETA not yet available. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 9:00 3:47:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365936 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/22/2020 9:52 2:55:19 Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 2:55:19 Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 INC365949 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 10:30 2:17:19 RBS RBS Fault (Indeterminate) Team has been informed; ETA 2:30 pm. INC365972 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 11:02 1:45:19 RBS RBS Fault (Indeterminate) Team is on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 10:49:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 16:49:04 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 11:19:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 17:19:17 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28OPEN=29=3A=22HDN021?= =?windows-1252?q?_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_sites__in_No?= =?windows-1252?q?rth__area=2E?= In-Reply-To: References: Message-ID: Dear All, Noted that HDN021 is back up with all the attached sites after Fiber team was cleaned some connectors and normalize the the link . Affected Sites restored: Sites - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 Br, [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, April 22, 2020 10:45 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh ; Gerry Bolante ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; Jean A. Chery ; Geoffrey Collins ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Francois Boyer ; Hai_Tech_O&M Subject: INCIDENT REPORT (OPEN):"HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area. Dear all, The purpose of this message is to notify you about ?HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area since 04/22/2020 09:27 AM. Concerned Team has been dispatched to check. ETA:11h10 AM Ref: INC365927/ TAS229116 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 1:01:26 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 6734 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 11:20:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 17:20:47 +0000 Subject: [Rantt] =?windows-1252?q?Recall=3A_INCIDENT__REPORT_=28OPEN=29?= =?windows-1252?q?=3A=22HDN021_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_?= =?windows-1252?q?sites__in_North__area=2E?= Message-ID: Haiti Noc would like to recall the message, "INCIDENT REPORT (OPEN):"HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area. ". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Apr 22 11:21:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 17:21:05 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28CLOSED=29=3A=22HDN0?= =?windows-1252?q?21_=28ST=5FPHILOMENE=29=94_is_down_with_5_ZTE_sites__in_?= =?windows-1252?q?North__area=2E?= Message-ID: Dear All, Noted that HDN021 is back up with all the attached sites after Fiber team was cleaned some connectors and normalize the the link . Affected Sites restored: Sites - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 Br, [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, April 22, 2020 10:45 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh ; Gerry Bolante ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; Jean A. Chery ; Geoffrey Collins ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Francois Boyer ; Hai_Tech_O&M Subject: INCIDENT REPORT (OPEN):"HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area. Dear all, The purpose of this message is to notify you about ?HDN021 (ST_PHILOMENE)? is down with 5 ZTE sites in North area since 04/22/2020 09:27 AM. Concerned Team has been dispatched to check. ETA:11h10 AM Ref: INC365927/ TAS229116 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 1:01:26 INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 1:01:26 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 6734 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 12:26:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 18:26:37 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off r by Class Class A B C D Total Total 7 4 1 9 21 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 12 ZTE 3 3 2 1 3 Huawei 6 4 4 1 6 Network 21 7 6 2 21 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 0 4 1 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 555:28:06 RBS RBS Fault (Indeterminate) Power team is on site waiting for TX team to install the power system , ETR to be provided INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 406:42:06 Power Generator failure (Indeterminate) Team can't reach the site due the zone blocked by police officers. Follow up is ongoing by security team. New update will be share once available INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 171:43:06 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 135:14:06 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 67:43:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 64:58:06 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 48:26:06 Power Generator failure (Indeterminate) Spare is intransit from PAP to Cayes , ETR not yet provided INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 37:02:06 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 14:34:06 Power Generator failure (Indeterminate) Head Cylinder faulty. Approval is requested to collect the spare from HDN157 for replacement INC365936 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/22/2020 9:32 4:51:06 Transmission Affected by the Transmission issue at the main site Affected by Fiber link HDO354-HDS008 INC365928 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M FUEL 4/22/2020 9:36 4:47:06 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 11:40 AM. ETA:2H30PM INC365807 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/22/2020 9:48 4:35:06 Power Generator Failure (Alternator Failure) Team has been informed. ETA expired, New ETA not provided yet. INC366027 HDC242 COLLADERE Nord Ericsson 2G D Talkpool 4/22/2020 10:58 3:25:06 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC365971 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 11:02 3:21:06 Power Generator Failure (Alternator Failure) Team is informed. ETA: 2:50PM INC3659393 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/22/2020 12:20 2:03:06 RBS RBS Fault (Indeterminate) Tx team has been assigned to check the related issue , ETA not yet available INC366011 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/22/2020 12:30 1:53:06 Power Generator failure (Indeterminate) Team is already dispatched . ETA:4h30 PM INC366016 COW030 Stadium_COW Port-au-Prince Ericsson 3G A Talkpool 4/22/2020 12:45 1:38:06 Power Generator Failure (Alternator Failure) Team is informed. ETA: 2:15PM INC366021 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 4/22/2020 13:01 1:22:06 Power Generator failure (Indeterminate) Team has been informed , ETA 2:230 PM INC365972 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 13:12 1:11:06 RBS RBS Fault (Indeterminate) Team is on site INC365900 HDC163 LACUL Nord Ericsson 2G D Talkpool 4/22/2020 13:16 1:07:06 Power Generator failure (Indeterminate) Team is already dispatched . ETA:4h50 PM INC365936 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 4/22/2020 13:26 0:57:06 Dependent Affected by the Transmission issue at the main site Affected by Fiber link HDO354-HDS008 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 12:33:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 18:33:22 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3390:11:29 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 224:29:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 207:16:29 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected; and it is in transit to the region ETR not available yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 180:27:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 162:06:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 146:54:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 141:21:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 137:31:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 122:44:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 120:31:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 96:36:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 81:07:29 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 68:58:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 41:41:29 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 27:31:29 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 11:44:29 RBS RBS Fault (Indeterminate) No power issue found; RAN TP team support requested, team has been informed to send a team. ETA not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 9:13:29 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 8:51:29 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 9:00 5:31:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC365936 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/22/2020 9:52 4:39:29 Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 4:39:29 Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 4:39:29 Fiber Transmission (Fiber issue) Affected by the fiber issue in the South region. INC365872 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 11:26 3:05:29 RBS RBS Fault (Indeterminate) Team is on site waiting for access. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 14:34:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 20:34:26 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off r by Class Class A B C D Total Total 9 3 1 7 20 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 7 ZTE 7 7 6 0 7 Huawei 6 3 3 1 6 Network 20 10 9 1 20 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 1 3 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 557:37:35 RBS RBS Fault (Indeterminate) Tx team is on site replacing the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 173:52:35 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 137:23:35 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 69:52:35 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 67:07:35 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 50:35:35 Power Generator failure (Indeterminate) Spare is in transit from PAP to Cayes , ETR not yet provided INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 39:11:35 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 16:43:35 Power Generator failure (Indeterminate) Head Cylinder faulty. Replacement is expected to be done at 7h30 PM INC365928 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M FUEL 4/22/2020 9:36 6:56:35 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 11:40 AM. ETR will be provided. INC365971 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 11:02 5:30:35 Power Generator failure (Indeterminate) Team is working on the site. INC366011 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/22/2020 12:30 4:02:35 Power Generator failure (Indeterminate) Team is already dispatched . ETA:4h40 PM INC365900 HDC163 LACUL Nord Ericsson 2G D Talkpool 4/22/2020 13:16 3:16:35 Power Generator failure (Indeterminate) Team is already dispatched . ETA:4h50 PM INC366103 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/22/2020 13:30 3:02:35 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 3:50 PM. ETR will be provided. INC366111 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/22/2020 14:00 2:32:35 Power Generator failure (Indeterminate) Team has been informed, ETA expired, New ETA: 4:45 PM INC365928 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 2:31:35 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC365928 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 2:31:35 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC365928 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 2:31:35 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 2:16:35 Power Generator failure (Indeterminate) DC Converter faulty , spare part requested INC366055 HDC334 BAS-SELP?TRE Nord Ericsson 2G D Talkpool 4/22/2020 14:23 2:09:35 Power Power Failure (Solar System failure) Site will be back up with the solar energy INC366129 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/22/2020 15:45 0:47:35 Power Generator failure (Indeterminate) Team has been informed, ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 16:21:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 22:21:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3393:59:53 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 228:17:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 211:04:53 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected; and it is in transit to the region ETR not available yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 184:15:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 165:54:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 150:42:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 145:09:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 141:19:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 126:32:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 124:19:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 100:24:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 84:55:53 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 72:46:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 45:29:53 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 31:19:53 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 15:32:53 RBS RBS Fault (RUS failure) Team is working on site. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 13:01:53 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 12:39:53 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 1:59:53 Power Power Failure (Indeterminate) Team has been informed; ETA 6:30 pm. INC366142 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 16:54 1:25:53 RBS RBS Fault (Indeterminate) Climate door stopped; Team has been informed to send a team to check. Follow-up is ongoing, ETA not available yet. INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 17:16 1:03:53 RBS RBS Fault (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 16:23:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 22:23:30 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 17:02:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Apr 2020 23:02:58 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 22th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 22th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 560:03:55 RBS RBS Fault (Indeterminate) Tx team is on site replacing the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 176:18:55 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 139:49:55 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 72:18:55 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 69:33:55 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 53:01:55 Power Generator failure (Indeterminate) Team is on site replacing gasket and head cylinder INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 41:37:55 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 19:09:55 Power Generator failure (Indeterminate) Head Cylinder faulty. Replacement is expected to be done at 7h30 PM INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/22/2020 4:32 14:26:55 Fuel Generator failure (Fuel issue) Refueling is expected to be done this afternoon INC366103 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/22/2020 13:30 5:28:55 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 3:50 PM. ETR will be provided. INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 4:42:55 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366055 HDC334 BAS-SELP?TRE Nord Ericsson 2G D Talkpool 4/22/2020 14:23 4:35:55 Power Power Failure (Solar System failure) Site will be back up with the solar energy INC365858 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 15:20 3:38:55 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 PM INC366141 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 16:32 2:26:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA:7h30 PM INC366157 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 4/22/2020 17:50 1:08:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA :8h20 PM INC366159 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/22/2020 17:56 1:02:55 Transmission Transmission (Indeterminate) Team is already dispatched . ETA:7h20 PM INC366164 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 4/22/2020 18:09 0:49:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA:8h00 PM INC366166 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 18:19 0:39:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA:8h40 PM INC366087 HAIDO297 RUE_STENIO_VINCENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 18:30 0:28:55 Power Generator failure (Indeterminate) Team has been informed. ETA: not provided yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3394:38:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 228:56:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 211:43:55 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected; and it is in transit to the region ETR not available yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 184:54:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 166:33:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 151:21:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 145:48:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 141:58:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 127:11:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 124:58:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 101:03:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 85:34:55 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 73:25:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 46:08:55 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 31:58:55 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 16:11:55 RBS RBS Fault (RUS failure) Team is working on site. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 13:40:55 RBS RBS Fault (Rectifier failure) Faulty Rectifer needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 13:18:55 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 2:38:55 Power Power Failure (Indeterminate) Team is working on site. INC366142 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 16:54 2:04:55 RBS RBS Fault (Indeterminate) Climate door stopped; Team has been informed to send a team to check. Follow-up is ongoing, ETA not available yet. INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 17:16 1:42:55 RBS RBS Fault (Indeterminate) Team has been informed; ETA not available yet. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365719 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/21/2020 19:50 4/21/2020 20:48 0:58:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC365730 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK The alarm has been reset then genset restarted INC365730 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA017 CHALON Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 4/22/2020 8:10 11:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar systemm failed Need to be justified Site back on air with sunrise INC365811 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/22/2020 6:59 4/22/2020 9:20 2:21:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC365813 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 4/22/2020 8:01 4/22/2020 9:20 1:19:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Burning oil OK 1 1/2 gal of oil added and restart INC365796 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 7:07 4/22/2020 10:32 3:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate / RBS not powered OK RBS boosted INC365819 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 4/22/2020 7:57 4/22/2020 9:30 1:33:00 4:00:00 Compliant Power Generator Failure (Overheat) Fan belt cut OK Team replaced the Fan belt and added 1/2 gal of oil and 1 gal 1/2 of coolant added INC365879 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Router frozen OK Team made a power reset on the router INC365879 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365798 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 4/22/2020 12:53 5:15:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar systemm failed Need to be justified CSU breaker reset INC365798 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 4/22/2020 12:53 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Restored with the main site INC365798 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 4/22/2020 12:53 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Restored with the main site INC365918 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 4/22/2020 9:00 4/22/2020 13:39 4:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel filter maladjusted Need to be justified Fuel filter adjusted and 1\gal of coolant added INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 4/22/2020 13:53 16:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 4/22/2020 13:53 16:00:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS234 Cascaded Back on air with the main site INC366002 HAIGA052 NAN_LUNDY Grande-Anse Ericsson 2G B Talkpool 4/22/2020 12:22 4/22/2020 13:56 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) Water pump leak OK Water pump repaired , 1\gal of coolant added and genset restarted INC366021 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 4/22/2020 13:01 4/22/2020 14:22 1:21:00 4:00:00 Compliant Power Generator Failure (Head Cylinder faulty) Head Cylinder Faulty OK 1\2 gal of coolant added INC365972 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 13:12 4/22/2020 14:26 1:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK AC Current boosted INC365936 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/22/2020 9:32 4/22/2020 14:41 5:09:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber link HDS008-HDO354 Cascaded Restored with the link INC365936 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 4/22/2020 13:26 4/22/2020 14:41 1:15:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber link HDS008-HDO354 Cascaded Restored with the link INC366053 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site recovered , RCA is awaiting from team INC366053 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC365993 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/22/2020 12:20 4/22/2020 15:35 3:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC365755 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 1:31 4/22/2020 9:19 7:48:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified alarm was reset and Genset restarted INC365774 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 4/22/2020 9:20 7:16:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) genset failed to start Need to be justified Genset restarted with another battery. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 4/22/2020 10:21 19:11:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. INC365802 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 5:25 4/22/2020 15:48 10:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team bleed genset, restart auto. INC365979 HAIDO284 MAHOTIERE_81_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 11:30 4/22/2020 14:13 2:43:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. INC366022 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 13:10 4/22/2020 15:07 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC366016 COW030 Stadium_COW Port-au-Prince Ericsson 3G A Talkpool 4/22/2020 12:45 4/22/2020 15:35 2:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure| back and front seal issue OK 1gal oil added, GM made, reset alarm, restart INC365807 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 9:48 4/22/2020 14:48 5:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure| back and front seal issue Need to be justified 1gal oil added, GM made, reset alarm, restart INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 4/22/2020 14:54 407:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC365928 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 9:36 4/22/2020 16:39 7:03:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 395 gal of fuel added and the genset has been restarted INC365928 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 4/22/2020 16:39 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Up with the main site INC365928 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 4/22/2020 16:39 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Up with the main site INC365928 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 4/22/2020 16:39 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Up with the main site INC365971 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 11:02 4/22/2020 17:17 6:15:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Fail to start, cable battery loose Need to be justified Cable tight and genset restarted. INC366070 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/22/2020 16:06 4/22/2020 18:02 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Loose contact ZTE breaker, OK Team fixed and restarted INC366111 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/22/2020 14:00 4/22/2020 18:14 4:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) DG running, DC converter disconnected Need to be justified Team arranged, reset ZTE breaker INC365768 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/22/2020 0:39 4/22/2020 9:19 8:40:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to thermostat blocked OK Thermostat removed INC365697 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/22/2020 4:40 4/22/2020 7:10 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back up without intervention INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4/22/2020 8:50 9:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4/22/2020 8:50 9:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 OK Back up with the main site INC365903 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/22/2020 8:17 4/22/2020 9:30 1:13:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is back in service by itself . INC365903 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/22/2020 8:17 4/22/2020 9:30 1:13:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC154 OK Back up with the main site INC365782 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/22/2020 4:35 4/22/2020 9:15 4:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365791 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/22/2020 5:20 4/22/2020 9:15 3:55:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 4/22/2020 11:01 14:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 4/22/2020 10:58 13:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365904 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/22/2020 8:07 4/22/2020 11:00 2:53:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Transmission Router cabinet ( system crash) Patch Cord Connector issue OK Connector cleaned and sites back up INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365851 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 10:12 4/22/2020 13:35 3:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed and genset failed to start OK Genset restarted INC365696 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/22/2020 11:07 4/22/2020 13:50 2:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restarted INC365788 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 4/22/2020 5:26 4/22/2020 13:55 8:29:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 4/22/2020 13:55 23:35:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU replaced INC366119 HDC216 CROIX DE FER Nord Ericsson 2G C Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced INC366119 HDC243 DOS_PALAIS Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366119 HDC334 BAS-SELP?TRE Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366119 HDC318 ROY_CANNOT Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366119 HDC346 LOBELVY Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366011 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/22/2020 12:30 4/22/2020 17:30 5:00:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced INC366062 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 15:27 4/22/2020 18:27 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restarted INC365900 HDC163 LACUL Nord Ericsson 2G D Talkpool 4/22/2020 13:16 4/22/2020 17:36 4:20:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp OK 1 Gal of coolant added Sites - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365690 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/22/2020 1:36 4/22/2020 8:17 6:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset stopped Need to be justified AC current boosted cabinet2106 And restart genset INC365792 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/22/2020 5:50 4/22/2020 8:40 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 4/22/2020 8:40 36:10:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106 Need to be justified Genset backup has been refueled. RBS swapping still pending INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 4/22/2020 9:53 23:03:00 4:00:00 Not Compliant RBS Power Failure (Indeterminate) Indeterminate OK fixed power of the RRU INC365801 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 4/22/2020 5:28 4/22/2020 13:26 7:58:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier Faulty Spare Rectifier replace INC365972 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 11:02 4/22/2020 14:50 3:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Team power AC current Boosted the cabinet INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 9:00 4/22/2020 12:03 3:03:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site backed on air at sunrise INC365936 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/22/2020 9:52 4/22/2020 14:41 4:49:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 Cascaded Site back on air with the main site INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 4/22/2020 14:41 4:49:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 Cascaded Site back on air with the main site INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 4/22/2020 11:45 90:55:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare RCA and resolution details still pending from the contractor INC365872 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 11:26 4/22/2020 14:56 3:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 4/22/2020 14:41 4:49:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber issue in the South region. Cascaded Site is up once the fiber issue is solved. INC365949 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 10:30 4/22/2020 13:30 3:00:00 4:00:00 Compliant RBS RBS Fault ( High temperature) Climate power off OK RCA and resolution details still pending from the contractor INC366045 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 4/22/2020 13:56 4/22/2020 16:20 2:24:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Wed Apr 22 17:29:28 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Wed, 22 Apr 2020 23:29:28 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 22th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: Hi Noc Team, Please be inform that HDO501 Rescued Genset started Whatsapp Group And remedy updated. INC366103 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/22/2020 13:30 5:28:55 Fuel Generator failure (Fuel issue) Rescued 20 Gal added Regards, RDG From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, April 22, 2020 7:03 PM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh ; Astrid Argana ; astrid.argana at tpmanagementsa.com; journal.ht at talkpool.com; Mackenzy.Boursiquot at tpmanagementsa.com; bernard.yacoub at talkpool.com; mackenzy.boursiquot at talkpool.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; HAI_BO_Fuel at digicelgroup.com Subject: NOC SITES REPORT updated for this April 22th, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this April 22th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 560:03:55 RBS RBS Fault (Indeterminate) Tx team is on site replacing the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 176:18:55 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 139:49:55 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information will be shared on 4/22/2020 INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 72:18:55 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 69:33:55 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 53:01:55 Power Generator failure (Indeterminate) Team is on site replacing gasket and head cylinder INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 41:37:55 Power Generator Failure (Engine broken) Engine broken reported by Talkpool Team, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 19:09:55 Power Generator failure (Indeterminate) Head Cylinder faulty. Replacement is expected to be done at 7h30 PM INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/22/2020 4:32 14:26:55 Fuel Generator failure (Fuel issue) Refueling is expected to be done this afternoon INC366103 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/22/2020 13:30 5:28:55 Fuel Generator failure (Fuel issue) Team fuel is informed since 4/22/2020 at 3:50 PM. ETR will be provided. INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 4:42:55 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366055 HDC334 BAS-SELP?TRE Nord Ericsson 2G D Talkpool 4/22/2020 14:23 4:35:55 Power Power Failure (Solar System failure) Site will be back up with the solar energy INC365858 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 15:20 3:38:55 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 PM INC366141 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 16:32 2:26:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA:7h30 PM INC366157 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 4/22/2020 17:50 1:08:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA :8h20 PM INC366159 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/22/2020 17:56 1:02:55 Transmission Transmission (Indeterminate) Team is already dispatched . ETA:7h20 PM INC366164 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 4/22/2020 18:09 0:49:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA:8h00 PM INC366166 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 18:19 0:39:55 Power Generator failure (Indeterminate) Team is already dispatched . ETA:8h40 PM INC366087 HAIDO297 RUE_STENIO_VINCENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 18:30 0:28:55 Power Generator failure (Indeterminate) Team has been informed. ETA: not provided yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3394:38:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 228:56:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 211:43:55 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected; and it is in transit to the region ETR not available yet. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 184:54:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 166:33:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 151:21:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 145:48:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 141:58:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 127:11:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 124:58:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 101:03:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 85:34:55 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 73:25:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 46:08:55 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 31:58:55 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 16:11:55 RBS RBS Fault (RUS failure) Team is working on site. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 13:40:55 RBS RBS Fault (Rectifier failure) Faulty Rectifer needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 13:18:55 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 2:38:55 Power Power Failure (Indeterminate) Team is working on site. INC366142 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 16:54 2:04:55 RBS RBS Fault (Indeterminate) Climate door stopped; Team has been informed to send a team to check. Follow-up is ongoing, ETA not available yet. INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 17:16 1:42:55 RBS RBS Fault (Indeterminate) Team has been informed; ETA not available yet. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365719 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/21/2020 19:50 4/21/2020 20:48 0:58:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC365730 HDO359 VIALET Ouest Ericsson 2G B Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK The alarm has been reset then genset restarted INC365730 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365730 HGA017 CHALON Nippes Ericsson 2G A Talkpool 4/21/2020 21:10 4/21/2020 22:45 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/21/2020 20:30 4/22/2020 8:10 11:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar systemm failed Need to be justified Site back on air with sunrise INC365811 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 4/22/2020 6:59 4/22/2020 9:20 2:21:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC365813 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 4/22/2020 8:01 4/22/2020 9:20 1:19:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Burning oil OK 1 1/2 gal of oil added and restart INC365796 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 7:07 4/22/2020 10:32 3:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate / RBS not powered OK RBS boosted INC365819 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 4/22/2020 7:57 4/22/2020 9:30 1:33:00 4:00:00 Compliant Power Generator Failure (Overheat) Fan belt cut OK Team replaced the Fan belt and added 1/2 gal of oil and 1 gal 1/2 of coolant added INC365879 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Router frozen OK Team made a power reset on the router INC365879 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365879 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/22/2020 11:56 4/22/2020 12:50 0:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC365798 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 4/22/2020 12:53 5:15:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar systemm failed Need to be justified CSU breaker reset INC365798 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 4/22/2020 12:53 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Restored with the main site INC365798 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 4/22/2020 7:38 4/22/2020 12:53 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS294 Cascaded Restored with the main site INC365918 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 4/22/2020 9:00 4/22/2020 13:39 4:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel filter maladjusted Need to be justified Fuel filter adjusted and 1\gal of coolant added INC365746 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 4/22/2020 13:53 16:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and genset restarted INC365746 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 4/21/2020 21:53 4/22/2020 13:53 16:00:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS234 Cascaded Back on air with the main site INC366002 HAIGA052 NAN_LUNDY Grande-Anse Ericsson 2G B Talkpool 4/22/2020 12:22 4/22/2020 13:56 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) Water pump leak OK Water pump repaired , 1\gal of coolant added and genset restarted INC366021 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 4/22/2020 13:01 4/22/2020 14:22 1:21:00 4:00:00 Compliant Power Generator Failure (Head Cylinder faulty) Head Cylinder Faulty OK 1\2 gal of coolant added INC365972 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 13:12 4/22/2020 14:26 1:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK AC Current boosted INC365936 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/22/2020 9:32 4/22/2020 14:41 5:09:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber link HDS008-HDO354 Cascaded Restored with the link INC365936 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 4/22/2020 13:26 4/22/2020 14:41 1:15:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber link HDS008-HDO354 Cascaded Restored with the link INC366053 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site recovered , RCA is awaiting from team INC366053 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC366053 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/22/2020 14:49 4/22/2020 15:47 0:58:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC365993 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/22/2020 12:20 4/22/2020 15:35 3:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Site restored with the main site INC365755 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 1:31 4/22/2020 9:19 7:48:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified alarm was reset and Genset restarted INC365774 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 2:04 4/22/2020 9:20 7:16:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) genset failed to start Need to be justified Genset restarted with another battery. INC365555 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/21/2020 15:10 4/22/2020 10:21 19:11:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. INC365802 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 5:25 4/22/2020 15:48 10:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team bleed genset, restart auto. INC365979 HAIDO284 MAHOTIERE_81_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 11:30 4/22/2020 14:13 2:43:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. INC366022 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 13:10 4/22/2020 15:07 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC366016 COW030 Stadium_COW Port-au-Prince Ericsson 3G A Talkpool 4/22/2020 12:45 4/22/2020 15:35 2:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure| back and front seal issue OK 1gal oil added, GM made, reset alarm, restart INC365807 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 9:48 4/22/2020 14:48 5:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure| back and front seal issue Need to be justified 1gal oil added, GM made, reset alarm, restart INC358704 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/5/2020 15:41 4/22/2020 14:54 407:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC365928 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 9:36 4/22/2020 16:39 7:03:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 395 gal of fuel added and the genset has been restarted INC365928 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 4/22/2020 16:39 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Up with the main site INC365928 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 4/22/2020 16:39 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Up with the main site INC365928 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 4/22/2020 14:01 4/22/2020 16:39 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Up with the main site INC365971 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 11:02 4/22/2020 17:17 6:15:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Fail to start, cable battery loose Need to be justified Cable tight and genset restarted. INC366070 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/22/2020 16:06 4/22/2020 18:02 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Loose contact ZTE breaker, OK Team fixed and restarted INC366111 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/22/2020 14:00 4/22/2020 18:14 4:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) DG running, DC converter disconnected Need to be justified Team arranged, reset ZTE breaker INC365768 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/22/2020 0:39 4/22/2020 9:19 8:40:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to thermostat blocked OK Thermostat removed INC365697 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/22/2020 4:40 4/22/2020 7:10 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back up without intervention INC365684 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4/22/2020 8:50 9:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365684 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4/22/2020 8:50 9:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 OK Back up with the main site INC365903 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/22/2020 8:17 4/22/2020 9:30 1:13:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is back in service by itself . INC365903 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/22/2020 8:17 4/22/2020 9:30 1:13:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC154 OK Back up with the main site INC365782 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/22/2020 4:35 4/22/2020 9:15 4:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365791 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/22/2020 5:20 4/22/2020 9:15 3:55:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC364547 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/21/2020 20:16 4/22/2020 11:01 14:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365669 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/21/2020 21:37 4/22/2020 10:58 13:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365904 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/22/2020 8:07 4/22/2020 11:00 2:53:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK site is back in service with the sunrise INC365927 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Transmission Router cabinet ( system crash) Patch Cord Connector issue OK Connector cleaned and sites back up INC365927 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN010 ARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365927 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 9:27 4/22/2020 13:05 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN021 OK Back up with the main site INC365851 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 10:12 4/22/2020 13:35 3:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed and genset failed to start OK Genset restarted INC365696 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/22/2020 11:07 4/22/2020 13:50 2:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restarted INC365788 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 4/22/2020 5:26 4/22/2020 13:55 8:29:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365788 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 4/22/2020 5:27 4/22/2020 13:55 8:28:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) affected by Fiber cut between HDN221-HDN001 Need to be justified Site back up after fiber link have being restored INC365474 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/21/2020 14:20 4/22/2020 13:55 23:35:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU replaced INC366119 HDC216 CROIX DE FER Nord Ericsson 2G C Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced INC366119 HDC243 DOS_PALAIS Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366119 HDC334 BAS-SELP?TRE Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366119 HDC318 ROY_CANNOT Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366119 HDC346 LOBELVY Nord Ericsson 2G D Talkpool 4/22/2020 14:28 4/22/2020 15:08 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC216 OK Back up with the main site INC366011 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/22/2020 12:30 4/22/2020 17:30 5:00:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced INC366062 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/22/2020 15:27 4/22/2020 18:27 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restarted INC365900 HDC163 LACUL Nord Ericsson 2G D Talkpool 4/22/2020 13:16 4/22/2020 17:36 4:20:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp OK 1 Gal of coolant added Sites - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365690 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 4/22/2020 1:36 4/22/2020 8:17 6:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset stopped Need to be justified AC current boosted cabinet2106 And restart genset INC365792 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/22/2020 5:50 4/22/2020 8:40 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359. Cascaded Back on air with the main site INC365080 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 4/20/2020 20:30 4/22/2020 8:40 36:10:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106 Need to be justified Genset backup has been refueled. RBS swapping still pending INC365370 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 4/21/2020 10:50 4/22/2020 9:53 23:03:00 4:00:00 Not Compliant RBS Power Failure (Indeterminate) Indeterminate OK fixed power of the RRU INC365801 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 4/22/2020 5:28 4/22/2020 13:26 7:58:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier Faulty Spare Rectifier replace INC365972 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 11:02 4/22/2020 14:50 3:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Team power AC current Boosted the cabinet INC365602 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 9:00 4/22/2020 12:03 3:03:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site backed on air at sunrise INC365936 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 4/22/2020 9:52 4/22/2020 14:41 4:49:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 Cascaded Site back on air with the main site INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 4/22/2020 14:41 4:49:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by Fiber link HDO354-HDS008 Cascaded Site back on air with the main site INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/18/2020 16:50 4/22/2020 11:45 90:55:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare RCA and resolution details still pending from the contractor INC365872 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 11:26 4/22/2020 14:56 3:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC365936 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/22/2020 9:52 4/22/2020 14:41 4:49:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber issue in the South region. Cascaded Site is up once the fiber issue is solved. INC365949 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 10:30 4/22/2020 13:30 3:00:00 4:00:00 Compliant RBS RBS Fault ( High temperature) Climate power off OK RCA and resolution details still pending from the contractor INC366045 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 4/22/2020 13:56 4/22/2020 16:20 2:24:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 18:27:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 00:27:21 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 4 2 2 4 12 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 1 0 0 5 ZTE 2 2 1 0 2 Huawei 5 3 3 0 5 Network 12 6 4 0 12 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 1 0 1 0 12 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 561:25:58 RBS RBS Fault (Indeterminate) Tx team is still working on the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 177:40:58 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 141:11:58 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. More information is still awaiting from Talkpool team regarding this. INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 73:40:58 Power Generator Failure (Engine broken) Talkpool break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 70:55:58 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 54:23:58 Power Generator failure (Indeterminate) Team is still on site replacing gasket and head cylinder INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 42:59:58 Power Generator Failure (Engine broken) Talkpool break down the genset, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 20:31:58 Power Generator failure (Indeterminate) Head Cylinder faulty. Replacement is expected to be done at 10h15 PM INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/22/2020 4:32 15:48:58 Fuel Generator failure (Fuel issue) Refueling is expected to be done this as soon as possible, ETR is expected. INC366103 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 13:30 6:50:58 Power Generator failure (Indeterminate) A rescue has been performed on site but the site remains down. Power team has been informed. Follow up is ongoing. ETA: Not yet available INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 6:04:58 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366081 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/22/2020 19:41 0:39:58 Power Generator failure (Indeterminate) Team was at HDO058 and just finished with it. They will reach the site soon. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 19:36:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 01:36:49 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366198 HAIDN006 MADELINE Nord ZTE B Talkpool 4/22/2020 20:20 1:12:08 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:45PM. INC366203 HDO089 CITE_ETERNEL Port-au-Prince Huawei B Talkpool 4/22/2020 20:23 1:09:08 Power Generator failure (Indeterminate) Site located in red zone. Team will check it on the morning Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 20:24:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 02:24:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3397:05:29 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 231:23:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 214:10:29 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 187:21:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 169:00:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 153:48:29 RBS RBS Fault (RUS failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 148:15:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 129:38:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 127:25:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 103:30:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 88:01:29 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 75:52:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 48:35:29 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 34:25:29 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 18:38:29 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part collected yet. ETR not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 16:07:29 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 15:45:29 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 5:05:29 Power Power Failure (Indeterminate) Team is working on site. INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 20:15 1:10:29 RBS RBS Fault (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 20:24:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 02:24:26 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off r by Class Class A B C D Total Total 4 3 6 8 21 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 13 ZTE 2 2 0 0 2 Huawei 6 3 3 0 6 Network 21 6 3 0 21 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 563:21:34 RBS RBS Fault (Indeterminate) Tx team is still working on the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 179:36:34 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 143:07:34 Power Generator Failure (Engine Knocking ) Talkpool broke down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 75:36:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 72:51:34 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 44:55:34 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 22:27:34 Power Generator failure (Indeterminate) Head Cylinder faulty. Replacement is expected to be done at 10h15 PM. ETR expired. New update expected from TP Team INC365698 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A O&M_fuel 4/22/2020 4:32 17:44:34 Fuel Generator failure (Fuel issue) Refueling is expected to be done this as soon as possible, ETR is expected. INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 8:00:34 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366081 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/22/2020 19:41 2:35:34 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with the concerned team INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 2:16:34 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 2:16:34 Dependent Affected by the power issue at the main site Affected by HDN224 INC366305 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/22/2020 20:18 1:58:34 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC366302 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G C Talkpool 4/22/2020 20:46 1:30:34 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:25PM. INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 1:16:34 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 21:00 1:16:34 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 0:50:34 Power Generator failure (Indeterminate) Team is waiting for access INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 0:50:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 0:32:34 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366217 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 0:32:34 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 0:28:34 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 22:23:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 04:23:35 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off r by Class Class A B C D Total Total 7 4 5 12 28 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 14 ZTE 2 2 0 0 2 Huawei 7 3 3 0 12 Network 21 6 3 0 28 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 0 0 2 6 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 565:24:59 RBS RBS Fault (Indeterminate) TX team is still working on the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 181:39:59 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 145:10:59 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 77:39:59 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 74:54:59 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 46:58:59 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 24:30:59 Power Generator failure (Indeterminate) Head Cylinder faulty. Replacement is expected to be done at 10h15 PM INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 10:03:59 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 4:19:59 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 4:19:59 Dependent Affected by the power issue at the main site Affected by HDN224 INC366305 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/22/2020 20:18 4:01:59 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:7h00 AM INC366302 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G C Talkpool 4/22/2020 20:46 3:33:59 Transmission Transmission (Indeterminate) After Power intervention, TX team is requested, ETA to be provided. INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 21:00 3:19:59 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 3:19:59 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 2:53:59 Power Generator failure (Indeterminate) Team is in front of the gate and the follow up is ongoing with the concerned team INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 2:53:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 2:35:59 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 2:35:59 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 2:31:59 Power Generator failure (Indeterminate) Team is on site. INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 1:43:59 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366321 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 1:27:59 Power Generator failure (Indeterminate) Power team is informed, No ETA available yet INC366321 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 1:27:59 Dependent Affected by the power issue at the main site HDO307 INC366321 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/22/2020 22:52 1:27:59 Dependent Affected by the power issue at the main site HDO307 INC366321 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 1:27:59 Dependent Affected by the power issue at the main site HDO307 INC366223 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/22/2020 23:00 1:19:59 Power Generator failure (Indeterminate) HDO307 INC366224 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/22/2020 23:00 1:19:59 Power Generator failure (Indeterminate) TX team is informed, ETA: 1: 45 AM INC366322 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 23:09 1:10:59 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC366322 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 23:09 1:10:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO180 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 22:28:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 04:28:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3400:07:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 234:25:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 217:12:56 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 190:23:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 172:02:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 156:50:56 RBS RBS Fault (RUS failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 151:17:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 132:40:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 130:27:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 106:32:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 91:03:56 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 78:54:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 51:37:56 RBS RBS Fault (Indeterminate) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 37:27:56 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 21:40:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part collected yet. ETR not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 19:09:56 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 18:47:56 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 8:07:56 Power Power Failure (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 20:15 4:12:56 RBS RBS Fault (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 4/22/2020 21:00 3:27:56 Power Generator failure (Indeterminate) Team cannot go to the site due to road bad condition, ETA: 06:30AM. INC366212 HDC262 JEAN_DENIS Artibonite Ericsson 2G B Talkpool 4/22/2020 21:27 3:00:56 RBS RBS Fault (Indeterminate) Redzone according to TX team, ETA: 7:30AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 22:30:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 04:30:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366203 HDO089 CITE_ETERNEL Port-au-Prince Huawei B Talkpool 4/22/2020 20:23 4:06:42 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:8h00 AM INC366313 HDO451 LABOULE 23 Port-au-Prince Huawei D Talkpool 4/22/2020 22:12 2:17:42 Power Generator failure (Indeterminate) Team is on the site for corrective Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 22 23:51:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 05:51:34 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off r by Class Class A B C D Total Total 7 5 4 14 30 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 15 ZTE 2 2 0 0 2 Huawei 9 3 3 0 13 Network 21 6 3 0 30 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 0 0 2 10 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 566:55:44 RBS RBS Fault (Indeterminate) Tx team is still working on the power system INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 183:10:44 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 146:41:44 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 79:10:44 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 76:25:44 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 48:29:44 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 11:34:44 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 5:50:44 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 5:50:44 Dependent Affected by the power issue at the main site Affected by HDN224 INC366305 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/22/2020 20:18 5:32:44 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:7h00 AM INC366302 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G C Talkpool 4/22/2020 20:46 5:04:44 Transmission Transmission (Indeterminate) After Power intervention, TX team is requested, ETA: 7:30 AM INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/22/2020 21:00 4:50:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 4:50:44 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 4:24:44 Power Generator failure (Indeterminate) Access issue (watchman not reachable). Follow up is ongoing with the concerned team INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 4:24:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 4:06:44 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 7:10AM INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 4:06:44 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 3:14:44 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366321 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 2:58:44 Power Generator failure (Indeterminate) Team is informed, ETA: 1:40AM INC366321 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 2:58:44 Dependent Affected by the power issue at the main site Affected by HDO307 INC366321 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/22/2020 22:52 2:58:44 Dependent Affected by the power issue at the main site Affected by HDO307 INC366321 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/22/2020 22:52 2:58:44 Dependent Affected by the power issue at the main site Affected by HDO307 INC366321 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 2:58:44 Dependent Affected by the power issue at the main site Affected by HDO307 INC366322 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 23:09 2:41:44 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 23:09 2:41:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO180 INC366231 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 0:15 1:35:44 Power Generator failure (Indeterminate) According to Talkpool team, a new HPU has been installed and not yet accepted. Follow up is ongoing with concerned team INC366232 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 0:24 1:26:44 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided INC366240 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/23/2020 0:47 1:03:44 Dependent Affected by the power issue at the main site Affected by Power issue on HDO318 INC366240 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 0:47 1:03:44 Dependent Generator failure (Indeterminate) Affected by Power issue on HDO318 INC366240 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 0:47 1:03:44 Dependent Generator failure (Indeterminate) Affected by Power issue on HDO318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 01:23:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 07:23:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3403:02:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 237:20:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 220:07:33 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 193:18:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 174:57:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 159:45:33 RBS RBS Fault (RUS failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 154:12:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 135:35:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 133:22:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 109:27:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 93:58:33 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 81:49:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 54:32:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 40:22:33 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 24:35:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part collected yet. ETR not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 22:04:33 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 21:42:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 11:02:33 Power Power Failure (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 20:15 7:07:33 RBS RBS Fault (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 4/22/2020 21:00 6:22:33 Power Generator failure (Indeterminate) Team cannot go to the site because of the inaccessible road condition, ETA: 06:30AM. INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 5:34:33 RBS RBS Fault (Indeterminate) After power intervention, TX team is requested ETA not yet provided. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 2:22 1:00:33 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 01:23:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 07:23:30 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366203 HDO089 CITE_ETERNEL Port-au-Prince Huawei B Talkpool 4/22/2020 20:23 6:59:33 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:8h00 AM INC366327 HDO445 LES ETROITS Ouest Huawei #N/A Talkpool 4/22/2020 23:37 3:45:33 Power Power Failure (Indeterminate) Team is informed, ETA 06:30AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 01:19:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 07:19:23 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off r by Class Class A B C D Total Total 7 6 3 17 33 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 21 ZTE 1 1 0 0 2 Huawei 9 3 3 1 10 Network 22 5 3 1 33 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 0 0 1 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 568:23:16 RBS RBS Fault (Indeterminate) troubleshooting is ongoing by TX team, ETR to be provided. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 184:38:16 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 148:09:16 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 80:38:16 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 77:53:16 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 49:57:16 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 13:02:16 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 7:18:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 7:18:16 Dependent Affected by the power issue at the main site Affected by HDN224 INC366305 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/22/2020 20:18 7:00:16 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:7h00 AM INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 6:18:16 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G+3G D Talkpool 4/22/2020 21:00 6:18:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 4/22/2020 21:00 6:18:16 Power Generator failure (Indeterminate) Team cannot go to the site because of the inaccessible road condition, ETA: 06:30AM. INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 5:52:16 Power Generator failure (Indeterminate) Access issue (watchman not reachable). Follow up is ongoing with the concerned team INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 5:52:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 5:34:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 7:10AM INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 5:34:16 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 4:42:16 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 23:09 4:09:16 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 23:09 4:09:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO180 INC366231 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 0:15 3:03:16 Power Generator failure (Indeterminate) According to Talkpool team, a new HPU has been installed and not yet accepted. Follow up is ongoing with concerned team INC366232 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 0:24 2:54:16 Power Generator failure (Indeterminate) Team cannot reach the site due to raining, ETA:5:00AM INC366330 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 0:52 2:26:16 Power Generator failure (Indeterminate) The site is located in a private house. The intervention cannot be performed at this time. ETA: 8h00 AM INC366238 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/23/2020 1:08 2:10:16 Power Generator failure (Indeterminate) Team is informed, ETA: 3:50AM INC366245 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/23/2020 1:08 2:10:16 Dependent Affected by the power issue at the main site Affected by HDC230 INC366245 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 4/23/2020 1:08 2:10:16 Power Generator failure (Indeterminate) Team is informed, ETA: 5:15AM INC366335 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 1:26 1:52:16 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 2:30 0:48:16 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided INC366248 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 0:48:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night ETA:8:00AM INC366248 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 0:48:16 Power Generator failure (Indeterminate) Affected BY Power issue at HDO434 INC366250 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 0:48:16 Power Generator failure (Indeterminate) Team is informed, ETA: 6:00 AM INC366340 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/23/2020 2:38 0:40:16 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366340 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/23/2020 2:38 0:40:16 Dependent Affected by the power issue at the main site Affected by HDC360 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 02:14:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 08:14:55 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off r by Class Class A B C D Total Total 6 6 3 20 35 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 0 0 23 ZTE 1 1 0 0 2 Huawei 9 3 3 1 10 Network 21 5 3 1 35 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 0 0 1 5 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 569:18:35 RBS RBS Fault (Indeterminate) troubleshooting is ongoing by TX team, ETR to be provided. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 185:33:35 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 149:04:35 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 81:33:35 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 78:48:35 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 50:52:35 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 13:57:35 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 8:13:35 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 5:00AM INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 8:13:35 Dependent Affected by the power issue at the main site Affected by HDN224 INC366305 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/22/2020 20:18 7:55:35 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:7h00 AM INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G+3G D Talkpool 4/22/2020 21:00 7:13:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 4/22/2020 21:00 7:13:35 Power Generator failure (Indeterminate) Team cannot go to the site because of the inaccessible road condition, ETA: 06:30AM. INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 7:13:35 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 6:47:35 Power Generator failure (Indeterminate) Access issue (watchman not reachable). Follow up is ongoing with the concerned team INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 6:47:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 6:29:35 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 7:10AM INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 6:29:35 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 5:37:35 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 23:09 5:04:35 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 23:09 5:04:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO180 INC366231 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 0:15 3:58:35 Power Generator failure (Indeterminate) According to Talkpool team, a new HPU has been installed and not yet accepted. Follow up is ongoing with concerned team INC366232 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 0:24 3:49:35 Power Generator failure (Indeterminate) Team cannot reach the site due to raining, ETA:5:00AM INC366330 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 0:52 3:21:35 Power Generator failure (Indeterminate) The site is located in a private house. The intervention cannot be performed at this time. ETA: 8h00 AM INC366245 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 4/23/2020 1:08 3:05:35 Power Generator failure (Indeterminate) Team is informed, ETA: 5:15AM INC366245 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/23/2020 1:08 3:05:35 Dependent Affected by the power issue at the main site Affected by HDC230 INC366335 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 1:26 2:47:35 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 2:30 1:43:35 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15AM INC366248 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 1:43:35 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night ETA:8:00AM INC366248 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 1:43:35 Power Generator failure (Indeterminate) Affected BY Power issue at HDO434 INC366250 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 1:43:35 Power Generator failure (Indeterminate) Team is informed, ETA: 6:15 AM INC366340 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/23/2020 2:38 1:35:35 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366340 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/23/2020 2:38 1:35:35 Dependent Affected by the power issue at the main site Affected by HDC360 INC366255 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/23/2020 3:04 1:09:35 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 1:09:35 Power Generator failure (Indeterminate) Team is informed, ETA: 6:15 AM INC366341 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/23/2020 3:36 0:37:35 Power Generator failure (Indeterminate) Team is informed, ETA: 5:45AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 04:38:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 10:38:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3406:18:17 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 240:36:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 223:23:17 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 196:34:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 178:13:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 163:01:17 RBS RBS Fault (RUS failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 157:28:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 138:51:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 136:38:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 112:43:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 97:14:17 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 85:05:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 57:48:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 43:38:17 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 27:51:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part collected yet. ETR not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 25:20:17 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 24:58:17 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 14:18:17 Power Power Failure (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 20:15 10:23:17 RBS RBS Fault (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 4/22/2020 21:00 9:38:17 Power Generator failure (Indeterminate) Team cannot go to the site because of the inaccessible road condition, ETA: 06:30AM. INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 8:50:17 RBS RBS Fault (Indeterminate) After power intervention, TX team is requested ETA 7:20 AM. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 2:22 4:16:17 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:35 AM. INC366261 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:20 1:18:17 RBS RBS Fault (Indeterminate) TX team has been informed, ETA to be provided INC366265 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:28 1:10:17 RBS RBS Fault (Indeterminate) TX team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 04:41:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 10:41:19 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366203 HDO089 CITE_ETERNEL Port-au-Prince Huawei B Talkpool 4/22/2020 20:23 10:17:29 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA:8h00 AM INC366327 HDO445 LES ETROITS Ouest Huawei C Talkpool 4/22/2020 23:37 7:03:29 Power Power Failure (Indeterminate) Team is informed, ETA 06:45 AM INC366351 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE B Talkpool 4/23/2020 5:32 1:08:29 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h30 AM INC366272 HDO047 BABIOLE Port-au-Prince Huawei B Talkpool 4/23/2020 5:48 0:52:29 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 05:13:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 11:13:41 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 23rd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 23rd, 2020 till 7:00 AM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 572:08:12 RBS RBS Fault (Indeterminate) troubleshooting is ongoing by TX team, ETR to be provided. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 188:23:12 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 151:54:12 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 84:23:12 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 81:38:12 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 53:42:12 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 16:47:12 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 11:03:12 Power Generator failure (Indeterminate) Team is working on site INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 11:03:12 Dependent Affected by the power issue at the main site Affected by HDN224 INC366302 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 20:46 10:17:12 Transmission Transmission (Indeterminate) After Power intervention, Tx team is requested, ETA: 7:30 AM INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G+3G D Talkpool 4/22/2020 21:00 10:03:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 4/22/2020 21:00 10:03:12 Power Generator failure (Indeterminate) Team cannot go to the site because of the inaccessible road condition, ETA: 06:30AM. INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 10:03:12 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 9:37:12 Power Generator failure (Indeterminate) Access issue (watchman was not reachable). Team will return on the site. ETA: Not yet available INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 9:37:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 9:19:12 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night due to insecure area, according to them, ETA: 7:10AM INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 9:19:12 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 8:27:12 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 23:09 7:54:12 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are clamming unsafe area. ETA: 7h00 AM INC366322 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 23:09 7:54:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO180 INC366231 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 0:15 6:48:12 Power Generator failure (Indeterminate) According to Talkpool team, a new HPU has been installed and not yet accepted. Follow up is ongoing with concerned team INC366330 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 0:52 6:11:12 Power Generator failure (Indeterminate) The site is located in a private house. The intervention cannot be performed at this time. ETA: 8h00 AM INC366335 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 1:26 5:37:12 Power Generator failure (Indeterminate) Team is on the site for corrective INC366248 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4:33:12 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site at night ETA:8:00AM INC366248 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4:33:12 Power Generator failure (Indeterminate) Affected BY Power issue at HDO434 INC366250 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4:33:12 Power Generator failure (Indeterminate) Team is informed, ETA: 6:15 AM, expired new ETA: 7: 30 AM INC366340 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/23/2020 2:38 4:25:12 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366340 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/23/2020 2:38 4:25:12 Dependent Affected by the power issue at the main site Affected by HDC360 INC366255 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/23/2020 3:04 3:59:12 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 3:59:12 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15 AM INC366260 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/23/2020 4:15 2:48:12 Power Generator failure (Indeterminate) Team is working on site INC366260 HAIDN031 BOIS_D_HOMME Nord ZTE 2G+3G+LTE B Talkpool 4/23/2020 4:15 2:48:12 Power Generator failure (Indeterminate) Affected by HDN030 INC366263 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:12 1:51:12 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 1:48:12 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 1:35:12 Power Generator failure (Indeterminate) Solar site, site will be up with sun power INC366350 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/23/2020 5:35 1:28:12 Power Generator failure (Indeterminate) Team is informed, ETA: 7:30 AM INC366350 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/23/2020 5:35 1:28:12 Dependent Affected by the power issue at the main site Affected by HDC154 INC366276 HDS225 NERETTE Sud Ericsson 2G B Talkpool 4/23/2020 6:32 0:31:12 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC366276 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 4/23/2020 6:32 0:31:12 Dependent Affected by the power issue at the main site Affected by HDS225 INC366276 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/23/2020 6:32 0:31:12 Dependent Affected by the power issue at the main site Affected by HDS225 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3406:43:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 241:01:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 223:48:12 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 196:59:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 178:38:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 163:26:12 RBS RBS Fault (RUS failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 157:53:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part available, ETR is expected INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 139:16:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 137:03:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 113:08:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 97:39:12 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 85:30:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 58:13:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 44:03:12 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 28:16:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part collected yet. ETR not available yet. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 25:45:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 25:23:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 14:43:12 Power Power Failure (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 20:15 10:48:12 RBS RBS Fault (Indeterminate) Red zone according to TX team, ETA: 7:30AM INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 4/22/2020 21:00 10:03:12 Power Generator failure (Indeterminate) Team cannot go to the site because of the inaccessible road condition, ETA: 06:30AM. INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 9:15:12 RBS RBS Fault (Indeterminate) After power intervention, TX team is requested ETA 7:20 AM. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 2:22 4:41:12 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:35 AM. INC366261 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:20 1:43:12 RBS RBS Fault (Indeterminate) TX team has been informed, ETA to be provided INC366265 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:28 1:35:12 RBS RBS Fault (Indeterminate) TX team has been informed, ETA to be provided Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC365858 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 15:20 4/22/2020 20:15 4:55:00 4:00:00 Not Compliant Power Generator failure (High temperature) Haigh temperature due to radiator failure Need to be justified 1 gallon and half of coolant have been added then genset restarted INC366087 HAIDO297 RUE_STENIO_VINCENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 18:30 4/22/2020 19:57 1:27:00 4:00:00 Compliant Power Generator failure (Magnetic pickup failure) Loose on the magnetic pickup OK It has been fixed then the genset restarted INC366103 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/22/2020 13:30 4/22/2020 21:12 7:42:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue has been performed then Power team restarted the genset INC366081 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/22/2020 19:41 4/22/2020 22:36 2:55:00 4:00:00 Compliant Power Generator failure (Battery Failure) DC low voltage due to battery failure OK Genset has been started with an external battery INC366305 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/22/2020 20:18 4/23/2020 6:09 9:51:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The site is back in service with commercial power source INC365122 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 4/20/2020 13:57 4/22/2020 22:14 56:17:00 4:00:00 Not Compliant Power Generator failure (High temperature) head cylinder faulty Need to be justified Gasket head Cylinder faulty has been replaced, 2 gal of coolant and 3 gal of oil added, genset Restarted INC366237 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Router frozen OK Team made a power reset on the router INC366237 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366237 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366237 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366237 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366237 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366237 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/23/2020 1:08 4/23/2020 2:30 1:22:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366345 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Router frozen OK Team made a power reset on the router INC366345 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366345 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366345 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366345 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366345 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366345 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/23/2020 4:52 4/23/2020 5:58 1:06:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366164 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 4/22/2020 18:09 4/22/2020 19:00 0:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Power failure OK Back on air with commercial power INC366166 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 18:19 4/22/2020 19:00 0:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Power failure OK Back on air with commercial power INC366141 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 16:32 4/22/2020 19:00 2:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC366159 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/22/2020 17:56 4/22/2020 19:40 1:44:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Radios found not powered after power issue at HPU. OK Team power reset radios. INC366157 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 4/22/2020 17:50 4/22/2020 19:40 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site has been recovered after reloaded. INC366142 HDO349 DURAND Ouest Ericsson 2G D Talkpool 4/22/2020 16:54 4/22/2020 19:40 2:46:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC366310 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 4/22/2020 4:32 4/23/2020 0:00 19:28:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from team INC366224 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/22/2020 23:00 4/23/2020 0:00 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Power failure OK Back on air with commercial power INC365761 HDN120 MORNE_DORIMA Centre Ericsson 2G D Talkpool 4/21/2020 23:49 4/23/2020 0:00 24:11:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from team INC366240 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 4/23/2020 2:15 3:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC366321 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 4/23/2020 2:00 3:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Over load OK Reset breaker Huawei and genset restarted. INC366321 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/22/2020 22:52 4/23/2020 2:00 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Site is back in service once issue solved at the main site. INC366321 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 4/22/2020 22:52 4/23/2020 2:00 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Site is back in service once issue solved at the main site. INC366321 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/22/2020 23:00 4/23/2020 2:00 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Site is back in service once issue solved at the main site. INC366337 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/23/2020 1:36 4/23/2020 2:49 1:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Power failure OK Back on air with commercial power INC366238 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) RBS swapping at site Extensive Troubleshooting RCA and resolution details still pending from team INC366238 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN224 BORGNE Nord Ericsson 3G B Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366238 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/23/2020 1:08 4/23/2020 3:00 1:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Site is back in service once issue solved at the main site. INC366341 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/23/2020 3:36 4/23/2020 5:00 1:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified No intervention. Site is up by itself. INC366245 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 4/23/2020 1:08 4/23/2020 5:00 3:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Back on air with commercial power INC366245 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/23/2020 1:08 4/23/2020 5:00 3:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC230 Cascaded Site is back in service once issue solved at the main site. INC366232 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 0:24 4/23/2020 5:44 5:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 06:42:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 12:42:51 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off r by Class Class A B C D Total Total 8 5 2 18 33 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 0 0 22 ZTE 1 2 0 0 2 Huawei 8 3 3 1 9 Network 20 6 3 1 33 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 3 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 573:46:36 RBS RBS Fault (Indeterminate) troubleshooting is ongoing by TX team, ETR to be provided. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 190:01:36 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 153:32:36 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 86:01:36 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 83:16:36 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 55:20:36 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 18:25:36 Power Generator failure (Indeterminate) DC Converter faulty , spare requested INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 11:41:36 Power Generator failure (Indeterminate) Solar system failed, site should be back in service with sun energy. INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G+3G D Talkpool 4/22/2020 21:00 11:41:36 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 11:15:36 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 11:15:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO589 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 10:57:36 Power Generator failure (Indeterminate) Team is on site waiting for access. INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 10:05:36 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for picture. INC366231 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 0:15 8:26:36 Power Generator failure (Indeterminate) Team is waiting for the access. INC366330 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 0:52 7:49:36 Power Generator failure (Indeterminate) The site is located in a private house. The intervention cannot be performed at this time. ETA: 8h300 AM INC366248 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 6:11:36 Power Generator failure (Indeterminate) ETA:8:00 am expired. New updates still expected from TP. INC366248 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 6:11:36 Power Generator failure (Indeterminate) Affected BY Power issue at HDO434 INC366250 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 6:11:36 Power Generator failure (Indeterminate) Team is informed, now team is working on HDS351 and will reach the site ]once issue solved at HDS351. INC366255 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/23/2020 3:04 5:37:36 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with sun energy. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 5:37:36 Power Generator failure (Indeterminate) Team is working on site. INC366343 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 3G B Talkpool 4/23/2020 4:30 4:11:36 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC366263 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:12 3:29:36 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with sun energy. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 3:26:36 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 3:13:36 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with sun energy. INC366364 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 7:28 1:13:36 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC366287 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 7:35 1:06:36 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC366369 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/23/2020 7:40 1:01:36 Transmission Transmission (Indeterminate) Team is on site for CM. INC366369 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/23/2020 7:40 1:01:36 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC366369 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/23/2020 7:40 1:01:36 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC366369 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/23/2020 7:40 1:01:36 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC366369 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/23/2020 7:40 1:01:36 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC366369 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/23/2020 7:40 1:01:36 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC366369 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/23/2020 7:40 1:01:36 Dependent Affected by the Transmission issue at the main site Affected by HGA005 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 07:30:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 13:30:25 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off r by Class Class A B C D Total Total 13 3 3 16 35 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 4 0 0 0 17 ZTE 10 10 9 1 10 Huawei 8 3 3 1 8 Network 22 13 12 2 35 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 2 11 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 574:33:48 RBS RBS Fault (Indeterminate) Team is on site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 190:48:48 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 154:19:48 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 86:48:48 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 84:03:48 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 56:07:48 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 19:12:48 Power Generator failure (Indeterminate) Rectifier faulty, spare has been requested. ETA not yet provided. INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 12:28:48 Power Generator failure (Indeterminate) Solar system failed, site should be back in service with sun energy. INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 12:02:48 Power Generator failure (Indeterminate) Talkpool is not managed to reach the site. INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 12:02:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO594 INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 11:44:48 Power Generator failure (Indeterminate) Team is on site waiting for access. INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 11:40:48 RBS RBS Fault (Indeterminate) Team is on site. INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/22/2020 22:36 10:52:48 Power Generator failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for picture. INC366330 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 0:52 8:36:48 Power Generator failure (Indeterminate) Talkpool is not managed to reach the site. INC366250 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 6:58:48 Power Generator failure (Indeterminate) Team is informed, now team is working on HDS351. ETA 10:30 am. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 6:24:48 Power Generator failure (Indeterminate) Team is still working on site. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 4:13:48 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366364 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 7:28 2:00:48 Power Power Failure (Indeterminate) Team has been informed; ETA 10:45 am. INC366287 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 7:35 1:53:48 Power Generator failure (Indeterminate) Team has been informed. ETA : 10:30 AM INC366351 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/23/2020 8:06 1:22:48 Power Generator failure (Indeterminate) Team is working on the site. INC366351 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:06 1:22:48 Dependent Affected by the power issue at the main site Affected by HDO110 INC366351 HAIDO482 COTE PLAGE_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:06 1:22:48 Dependent Affected by the power issue at the main site Affected by HDO110 INC366351 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:06 1:22:48 Dependent Affected by the power issue at the main site Affected by HDO110 INC366373 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/23/2020 8:28 1:00:48 Power Power Failure (Indeterminate) Team has been informed; ETA 11:20 am. INC366373 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/23/2020 8:28 1:00:48 Dependent Affected by the power issue at the main site Affected by HDC304 INC366373 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 8:28 1:00:48 Dependent Affected by the power issue at the main site Affected by HDC304 INC366374 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 8:32 0:56:48 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC366374 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 8:32 0:56:48 Dependent Affected by the power issue at the main site Affected by HDN152 INC366295 HAIDO603 THOR_ 12 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 0:52:48 Power Generator failure (Indeterminate) Team has been informed. ETA : 10:30 AM INC366295 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 0:52:48 Dependent Affected by the power issue at the main site Affected by HDO603 INC366295 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 0:52:48 Dependent Affected by the power issue at the main site Affected by HDO603 INC366295 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 0:52:48 Dependent Affected by the power issue at the main site Affected by HDO603 INC366295 HAIDO665 DIQUINI 63_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/2020 8:36 0:52:48 Dependent Affected by the power issue at the main site Affected by HDO603 INC366296 HDC356 POULIE Centre Ericsson 2G D Talkpool 4/23/2020 8:46 0:42:48 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC366299 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/23/2020 8:48 0:40:48 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 07:35:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 13:35:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3409:14:00 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 243:32:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 226:19:00 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 199:30:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare part available, ETR is expected INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 165:57:00 RBS RBS Fault (RUS failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 10:00 AM. INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 160:24:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare part available, ETR is expected INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 141:47:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 139:34:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 115:39:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 100:10:00 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 88:01:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 60:44:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 46:34:00 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 28:16:00 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare part not yet available. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 27:54:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Spare part not yet available. INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 17:14:00 Power Power Failure (Indeterminate) Team is on the way, ETA: 9:35 AM INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 2:22 7:12:00 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366265 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:28 4:06:00 RBS RBS Fault (Indeterminate) TX team has been informed, ETA: 10:30AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 07:37:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 13:37:14 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366357 HDO416 CINA_COW Ouest Huawei D Talkpool 4/23/2020 6:24 3:12:43 Power Generator failure (Indeterminate) Team has been informed. ETA : 10:00 AM INC366401 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince ZTE B Talkpool 4/23/2020 8:45 0:51:43 Power Generator failure (Indeterminate) Team has been informed. ETA : 10:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 07:38:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 13:38:41 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT_REPORT_=28OPEN=29=3A_=93HDO266?= =?windows-1252?q?_=28LILAVOIX_17=29=94_is_bouncing_affected_13_sites_sinc?= =?windows-1252?q?e_04/23/2020_8=3A36=3A00_AM?= Message-ID: Dear all, The purpose of this message is to notify you about ?HDO603 (THOR 12)? is bouncing affected 13 sites since 04/23/2020 8:36:00 AM. Both teams are dispatched to check the site. ETA:30mns Affected sites Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down INC366295 HAIDO603 THOR_ 12 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO482 COTE PLAGE_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO665 DIQUINI 63_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 We will keep you posted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 07:39:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 13:39:17 +0000 Subject: [Rantt] =?windows-1252?q?Recall=3A_INCIDENT_REPORT_=28OPEN=29=3A?= =?windows-1252?q?_=93HDO266_=28LILAVOIX_17=29=94_is_bouncing_affected_13_?= =?windows-1252?q?sites_since_04/23/2020_8=3A36=3A00_AM?= Message-ID: Haiti Noc would like to recall the message, "INCIDENT REPORT (OPEN): ?HDO266 (LILAVOIX 17)? is bouncing affected 13 sites since 04/23/2020 8:36:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Thu Apr 23 07:39:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 13:39:45 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT_REPORT_=28OPEN=29=3A_=93HDO603?= =?windows-1252?q?_=28THOR_12=29=94_is_bouncing_affected_13_sites_since_04?= =?windows-1252?q?/23/2020_8=3A36=3A00_AM?= Message-ID: Dear all, The purpose of this message is to notify you about ?HDO603 (THOR 12)? is bouncing affected 13 sites since 04/23/2020 8:36:00 AM. Both teams are dispatched to check the site. ETA:30mns Affected sites Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down INC366295 HAIDO603 THOR_ 12 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO482 COTE PLAGE_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO665 DIQUINI 63_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 INC366295 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/20 8:36 INC366295 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/20 8:36 We will keep you posted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 09:26:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 15:26:24 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off r by Class Class A B C D Total Total 2 2 9 10 23 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 0 0 0 16 ZTE 1 1 0 0 1 Huawei 6 3 3 0 6 Network 21 4 3 0 23 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 1 7 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 576:29:22 RBS RBS Fault (Indeterminate) Team is on site. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 192:44:22 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 156:15:22 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 85:59:22 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 58:03:22 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 21:08:22 Power Generator failure (Indeterminate) Rectifier faulty, spare has been requested. ETA not yet provided. INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 4/22/2020 21:44 13:40:22 Power Generator failure (Indeterminate) Team was on site waiting for access. TP has so far been unable to provide an update. INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 13:40:22 Power Power Failure (Solar System failure) Solar system failed, site should be back in service with sun energy. INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/22/2020 22:36 12:48:22 Fuel Affected by the fuel issue at the main site Fuel team is informed since 04/23/2020 at 9:33AM. Team is waiting for access INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 8:20:22 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 6:09:22 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366373 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/23/2020 8:28 2:56:22 Power Power Failure (Indeterminate) Team has been informed; ETA 11:20 am. INC366373 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/23/2020 8:28 2:56:22 Dependent Affected by the power issue at the main site Affected by HDC304 INC366373 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 8:28 2:56:22 Dependent Affected by the power issue at the main site Affected by HDC304 INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 4/23/2020 8:48 2:36:22 Power Generator failure (Indeterminate) Team is informed, ETA 01:30 PM. INC366417 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 10:36 0:48:22 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC366417 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/23/2020 10:36 0:48:22 Dependent Affected by the power issue at the main site Affected by HDO511 INC366428 HDS351 ANSE_A_PITRE Ouest Ericsson 2G+3G C O&M FUEL 4/23/2020 10:40 0:44:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/23/2020 at 10:55 AM. Follow up is ongoing to recover the site ASAP INC366428 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 0:44:22 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS352 BOIS VERNA AAP Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 0:44:22 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 0:44:22 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS360 PICHON Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 0:44:22 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366502 HDO464 VALLUE Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:48 0:36:22 Power Generator failure (Indeterminate) Team is Informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 10:39:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 16:39:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3412:18:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 246:36:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 229:23:11 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 4:00 PM. INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 202:34:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected. Team is on the road. ETA 1:30pm INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 169:01:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected ETR 2:30pm INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 159:38:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 144:51:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 142:38:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 118:43:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 103:14:11 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 91:05:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 63:48:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 49:38:11 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 30:58:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected. Team is at la Gonave. ETA 1:00 PM INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 7:10:11 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366428 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/23/2020 10:38 2:00:11 Dependent Affected by Fuel issue at the main site Affected by HDO351 INC366428 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 1:58:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS357 BANANE Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 1:58:11 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366439 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/23/2020 11:00 1:38:11 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 0:56:11 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 12:19:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 18:19:49 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off r by Class Class A B C D Total Total 2 4 7 8 21 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 14 ZTE 1 1 0 0 1 Huawei 6 3 3 0 6 Network 20 4 3 0 21 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 1 5 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 579:22:57 RBS RBS Fault (Indeterminate) RBS equipment's are burns, team is at Digicel warehouse waiting to collected New RBS. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 195:37:57 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 159:08:57 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 88:52:57 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 60:56:57 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 16:33:57 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 11:13:57 Power Generator Failure (Engine broken) Genset broken suspected; more information are waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 9:02:57 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366417 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 10:36 3:41:57 Power Generator failure (Indeterminate) Team has been informed. ETA : 2H45 PM INC366417 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/23/2020 10:36 3:41:57 Dependent Affected by the power issue at the main site Affected by HDO511 INC366428 HDS351 ANSE_A_PITRE Ouest Ericsson 2G+3G C O&M FUEL 4/23/2020 10:40 3:37:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/23/2020 at 10:55 AM. ETR to be provided. INC366428 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 3:37:57 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS352 BOIS VERNA AAP Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 3:37:57 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 3:37:57 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS360 PICHON Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 3:37:57 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366513 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 11:46 2:31:57 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:45PM INC366512 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/23/2020 11:48 2:29:57 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 pm. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 2:27:57 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by talkpool team INC366458 HDC273 PASSE_REINE Artibonite Ericsson 2G D Talkpool 4/23/2020 11:52 2:25:57 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 pm. INC366453 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 12:00 2:17:57 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC366486 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/23/2020 13:10 1:07:57 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 12:21:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 18:21:23 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366508 HDO542 LABOULE_23_COW Port-au-Prince Huawei B Talkpool 4/23/2020 11:31 2:46:57 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 12:37:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 18:37:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3414:15:34 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 248:33:34 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 186:10:34 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected ETR 3:30pm INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 170:58:34 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected ETR 2:30pm INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 161:35:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part not yet available. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 146:48:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 144:35:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 120:40:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 105:11:34 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 93:02:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 51:35:34 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 9:07:34 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366428 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/23/2020 10:38 3:57:34 Dependent Affected by Fuel issue at the main site Affected by HDO351 INC366428 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 3:55:34 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS357 BANANE Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 3:55:34 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 2:53:34 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 1:49:34 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 14:21:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 20:21:28 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off r by Class Class A B C D Total Total 8 3 8 19 38 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 30 ZTE 1 1 0 0 1 Huawei 6 3 3 0 7 Network 20 4 3 0 38 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 0 1 21 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 581:24:26 RBS RBS Fault (Indeterminate) RBS equipements are burns, team is at Digicel warehouse waiting to collected New RBS. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 197:39:26 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 161:10:26 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 90:54:26 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 62:58:26 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 18:35:26 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 13:15:26 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 11:04:26 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 4/23/2020 8:48 7:31:26 Power Generator failure (Indeterminate) Team is on site INC366417 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 10:36 5:43:26 Power Generator failure (Indeterminate) Team is working on the site. INC366417 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/23/2020 10:36 5:43:26 Dependent Affected by the power issue at the main site Affected by HDO511 INC366428 HDS351 ANSE_A_PITRE Ouest Ericsson 2G+3G C O&M FUEL 4/23/2020 10:40 5:39:26 Fuel Generator failure (Fuel issue) Fuel team is on site. INC366428 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 5:39:26 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS352 BOIS VERNA AAP Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 5:39:26 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS360 PICHON Ouest Ericsson 2G C O&M FUEL 4/23/2020 10:40 5:39:26 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/23/2020 10:40 5:39:26 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 4:29:26 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by talkpool team INC366608 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 11:50 4:29:26 Power Generator failure (Indeterminate) Team is informed. ETA: 4:30 PM INC366497 HDC201 MONT_CARMEL Centre Ericsson 2G+3G A Talkpool 4/23/2020 14:38 1:41:26 Power Power Failure (Indeterminate) Team is on site waiting for access. INC366497 HDC299 MAROUGE Centre Ericsson 2G A Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC223 LA_SELLE Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC238 DESVARIEUX Artibonite Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC211 MIREBALAIS Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC212 DOMOND Centre Ericsson 2G A Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366497 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 14:38 1:41:26 Dependent Affected by the power issue at the main site Affected by HDC201 INC366557 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 14:50 1:29:26 Power Generator failure (Indeterminate) Team is informed. ETA: 4:30 PM INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 15:38 0:41:26 Dependent Affected by the power issue at the main site Affected by HDN103 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 15:38 0:41:26 Dependent Affected by the power issue at the main site Affected by HDN103 INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 15:38 0:41:26 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC366572 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/23/2020 15:46 0:33:26 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 16:44:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 22:44:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 583:47:37 RBS RBS Fault (Indeterminate) RBS equipements are burns, team is at Digicel warehouse waiting to collected New RBS. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3418:22:37 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 235:27:37 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 8:00 PM. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 175:05:37 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 165:42:37 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:50 pm INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 124:47:37 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:20pm INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 97:09:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 55:42:37 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 13:14:37 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366428 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/23/2020 10:38 8:04:37 Dependent Affected by the power issue at the main site Affected by HDO351 INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 7:00:37 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/23/2020 5:28 13:14:37 RBS RBS Fault (DTRU failure) Faulty DTRU .Spare part not yet available. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 14:20:37 RBS RBS Fault (Indeterminate) Team is on the way . ETA :7h20 PM INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 252:40:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 150:55:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 109:18:37 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366428 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 8:02:37 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS357 BANANE Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 8:02:37 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 5:56:37 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 3:51:37 RBS RBS Fault (Indeterminate) Rectifier faulty , waiting for next update from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 17:30:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Apr 2020 23:30:23 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 23rd, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 23rd, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 584:25:01 RBS RBS Fault (Indeterminate) RBS equipment's are burns, team is at Digicel warehouse waiting to collected New RBS. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 200:40:01 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 164:11:01 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning to visit the it 4/23/2020 with support of security to deploy portable genset and do assessment INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 93:55:01 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 65:59:01 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 21:36:01 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 16:16:01 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 14:05:01 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 4/23/2020 8:48 10:32:01 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366417 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 10:36 8:44:01 Power Generator failure (Fan belt failure) Faulty Fan belt, replacement is ongoing. INC366417 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/23/2020 10:36 8:44:01 Dependent Affected by the power issue at the main site Affected by HDO511 INC366428 HDS351 ANSE_A_PITRE Ouest Ericsson 2G+3G C Talkpool 4/23/2020 10:40 8:40:01 Power Generator failure (Indeterminate) Power team is requested after refueling, ETA 07h00 PM. INC366428 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 8:40:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC366428 HDS352 BOIS VERNA AAP Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 8:40:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC366428 HDS360 PICHON Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 8:40:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC366428 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/23/2020 10:40 8:40:01 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 7:30:01 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by talkpool team INC366553 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE C Talkpool 4/23/2020 14:50 4:30:01 Power Generator failure (Indeterminate) Team is informed, ETA 04:45 PM is expired, New ETA 7hrs PM. INC366553 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE C Talkpool 4/23/2020 14:50 4:30:01 Dependent Affected by the power issue at the main site Affected by HDO629 INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 15:38 3:42:01 Dependent Affected by the power issue at the main site Affected by HDN103 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 15:38 3:42:01 Dependent Affected by the power issue at the main site Affected by HDN103 INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 15:38 3:42:01 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC366652 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 16:43 2:37:01 Power Generator failure (Indeterminate) Team is waiting for the access. INC366650 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G C Talkpool 4/23/2020 16:50 2:30:01 Power Generator failure (Indeterminate) Team is informed, ETA 07:30 PM. INC366654 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 17:00 2:20:01 Power Generator failure (Indeterminate) Team is working on the site. INC366593 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 4/23/2020 17:15 2:05:01 Power Power Failure (Indeterminate) Team has been informed; ETA 8:20 pm. INC366593 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/23/2020 17:15 2:05:01 Dependent Affected by the power issue at the main site Affected by HDC309 INC366593 HDC317 DESLANDES Artibonite Huawei 2G+3G+LTE D Talkpool 4/23/2020 17:15 2:05:01 Dependent Affected by the power issue at the main site Affected by HDC309 INC366702 HAIGA123 MORNE_ANDRE Ouest Ericsson 2G+3G C Talkpool 4/23/2020 17:47 1:33:01 Power Generator failure (Indeterminate) team is informed, ETA 08:10 PM. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 1:22:01 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 1:20:01 Power Power Failure (Indeterminate) Issue solved at HDC201, but site remains down. Team has been informed to send a team . ETA not available yet. INC366665 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 18:00 1:20:01 Dependent Affected by the power issue at the main site Affected by HDC249 INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 1:20:01 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366707 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 4/23/2020 18:02 1:18:01 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC366674 HDS315 NAN MAGRE Ouest Ericsson 2G B Talkpool 4/23/2020 18:05 1:15:01 Power Generator failure (Indeterminate) Sectors will be restored with sunrise INC366677 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 18:40 0:40:01 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC366677 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 18:40 0:40:01 Dependent Affected by the power issue at the main site Affected by HDN184 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3419:00:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 253:18:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 236:05:01 RBS RBS Fault (DTRU failure) The DTRU replaced is also faulty . A new spare part is already collected, ETR: 8:00 PM. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 175:43:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 166:20:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:50 pm INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 151:33:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 125:25:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:20pm INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 109:56:01 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/19/2020 17:33 97:47:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to replaced. Spare part already collected; and it is in transit to the region. ETR not available yet. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 56:20:01 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 14:58:01 RBS RBS Fault (Indeterminate) Team is on the way . ETA :7h20 PM INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 13:52:01 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/23/2020 5:28 13:52:01 RBS RBS Fault (DTRU failure) Faulty DTRU .Spare part not yet available. INC366428 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/23/2020 10:38 8:42:01 Dependent Affected by the power issue at the main site Affected by HDO351 INC366428 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 8:40:01 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366428 HDS357 BANANE Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 8:40:01 Dependent Affected by Fuel issue at the main site Affected by HDS351 INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 7:38:01 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 6:34:01 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 4:29:01 RBS RBS Fault (Indeterminate) Rectifier faulty , waiting for next update from team INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G B Talkpool 4/23/2020 18:05 1:15:01 Power Generator failure (Indeterminate) Sectors will be restored with sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 4/22/2020 21:00 4/23/2020 7:47 10:47:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Overload OK reset breaker and restart INC366369 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Router frozen OK Team made a power reset on the router INC366369 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366369 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366369 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366369 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366369 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366369 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/23/2020 7:40 4/23/2020 9:47 2:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Restored with the main site INC366216 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/22/2020 21:48 4/23/2020 10:59 13:11:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate Spare E1 cable900 replaced INC366205 HDS315 NAN MAGRE Sud-Est Ericsson 2G+3G D Talkpool 4/22/2020 21:00 4/23/2020 9:54 12:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Feedback is still expecetd from concerned team INC366125 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 4/22/2020 14:16 4/23/2020 15:22 25:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Spare 2 New DC Converter Installed INC366604 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G B Talkpool 4/23/2020 14:32 4/23/2020 16:11 1:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified 1 gal oil and coolant are added and restart INC366604 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G B Talkpool 4/23/2020 14:32 4/23/2020 16:11 1:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO385 Cascaded Restored with the main site INC366055 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/22/2020 21:44 4/23/2020 11:25 13:41:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy. INC366373 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/23/2020 8:28 4/23/2020 11:30 3:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) RBS not powered OK Power reset on RBS and GM made. INC366373 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/23/2020 8:28 4/23/2020 11:30 3:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site is back in service once issue solved at the main site. INC366373 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 8:28 4/23/2020 11:30 3:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC304 Cascaded Site is back in service once issue solved at the main site. INC366208 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/22/2020 21:00 4/23/2020 11:00 14:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy. INC364684 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/19/2020 18:40 4/23/2020 11:00 88:20:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified RCA and resolution details still pending from the contractor INC366374 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 8:32 4/23/2020 10:35 2:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power OK Site is now running on commercial power INC366296 HDC356 POULIE Centre Ericsson 2G D Talkpool 4/23/2020 8:46 4/23/2020 10:35 1:49:00 4:00:00 Compliant Power Generator failure (High temperature) Faulty radiator OK 1 gallon of coolant and 1/2 gallon of oil added. INC366250 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4/23/2020 9:45 7:15:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) rear seal/ starter battery faulty Need to be justified 1/2 gallon of oil added and genst restarted with another battery. INC366364 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 7:28 4/23/2020 9:45 2:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366299 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/23/2020 8:48 4/23/2020 9:45 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366248 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4/23/2020 9:20 6:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC366248 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4/23/2020 9:20 6:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected BY Power issue at HDO434 Cascaded Site is back in service once issue solved at the main site. INC366263 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:12 4/23/2020 8:10 2:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site is back in service with the sun energy. INC366255 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/23/2020 3:04 4/23/2020 8:15 5:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy. INC366248 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/23/2020 2:30 4/23/2020 8:45 6:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected BY Power issue at HDO434 Cascaded Site is back in service once issue solved at the main site. INC366340 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/23/2020 2:38 4/23/2020 8:27 5:49:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified RCA and resolution details still pending from the contractor INC366340 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/23/2020 2:38 4/23/2020 8:27 5:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Site is back in service once issue solved at the main site. INC366260 HAIDN030 RUE_FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/23/2020 4:15 4/23/2020 6:42 2:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366260 HAIDN031 BOIS_D_HOMME Nord ZTE 2G+3G+LTE B Talkpool 4/23/2020 4:15 4/23/2020 6:42 2:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN030 Cascaded Site is back in service once issue solved at the main site. INC366096 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 4/22/2020 20:00 4/23/2020 8:20 12:20:00 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt faulty Need to be justified Fan belt has been changed; 1 gallon of oil added INC366096 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/22/2020 20:00 4/23/2020 8:20 12:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN224 Cascaded Site is back in service once issue solved at the main site. INC366302 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 4/22/2020 20:46 4/23/2020 7:09 10:23:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) ZTE cabinet not powered Need to be justified CSU has been reset. INC366350 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/23/2020 5:35 4/23/2020 7:35 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) head cylinder crak/ fan belt faulty OK 1 gallon of coolant added; fan belt has been replaced INC366350 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/23/2020 5:35 4/23/2020 7:35 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Site is back in service once issue solved at the main site. INC366527 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/23/2020 13:00 4/23/2020 16:10 3:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366512 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/23/2020 11:48 4/23/2020 15:45 3:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366458 HDC273 PASSE_REINE Artibonite Ericsson 2G D Talkpool 4/23/2020 11:52 4/23/2020 14:35 2:43:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Front seal and rear seal OK 1 gallon of oil added. INC366621 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 4/23/2020 14:50 4/23/2020 15:50 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366621 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 4/23/2020 14:50 4/23/2020 15:50 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC263 Cascaded Site is back in service once issue solved at the main site. INC366486 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/23/2020 13:10 4/23/2020 16:10 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366572 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/23/2020 15:46 4/23/2020 16:20 0:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366486 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/23/2020 13:10 4/23/2020 15:45 2:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366497 HDC201 MONT_CARMEL Centre Ericsson 2G+3G A Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366497 HDC299 MAROUGE Centre Ericsson 2G A Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC223 LA_SELLE Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC238 DESVARIEUX Artibonite Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC211 MIREBALAIS Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC212 DOMOND Centre Ericsson 2G A Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366497 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 14:38 4/23/2020 18:00 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site. INC366322 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 23:09 4/23/2020 7:42 8:33:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to dirty decanter Need to be justified Decanter has been cleaned INC366322 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/22/2020 23:09 4/23/2020 7:42 8:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO180 Cascaded Back in service with the main site HDO180 INC366335 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 1:26 4/23/2020 7:10 5:44:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Faulty fan belt Need to be justified The broken fan belt has been replaced INC366231 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 0:15 4/23/2020 9:23 9:08:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Fail to start due to faulty battery Need to be justified The genset has been restarted with another battery INC366330 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 0:52 4/23/2020 9:06 8:14:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Fail to start due to faulty battery Need to be justified The genset has been restarted with another battery INC366287 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 7:35 4/23/2020 10:14 2:39:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Fail to start due to faulty battery Need to be justified The genset has been restarted with another battery INC366401 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 9:07 4/23/2020 11:23 2:16:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal OK 1 gal. of oil added, and genset restarted. INC366210 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/22/2020 21:26 4/23/2020 10:46 13:20:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) CPS and Huawei Cabinet breaker tripped due to overload Need to be justified Breaker Huawei has been reset INC366210 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/22/2020 21:26 4/23/2020 10:46 13:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO594 OK Back up with the main site INC366295 HAIDO603 THOR_ 12 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC366295 HAIDO110 COTE_PLAGE_18 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO482 COTE PLAGE_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO665 DIQUINI 63_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366295 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 8:36 4/23/2020 13:16 4:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO603 Cascaded Back up with the main site INC366309 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D O&M FUEL 4/22/2020 22:36 4/23/2020 11:33 12:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC366381 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 4/23/2020 11:31 4/23/2020 13:04 1:33:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal OK 1 gal. of oil added, and genset restarted. INC366513 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 11:46 4/23/2020 16:16 4:30:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Faulty fan belt Need to be justified The broken fan belt has been replaced INC366513 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 14:37 4/23/2020 16:55 2:18:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Fail to start due to faulty battery OK The genset has been restarted with another battery INC366557 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 14:50 4/23/2020 17:38 2:48:00 4:00:00 Compliant Power Generator Failure (Overloaded) overload due to genset breaker tripped OK Genset breaker reset INC366585 HAIDO260 KFOU_BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 16:43 4/23/2020 16:55 0:12:00 4:00:00 Compliant Power Generator failure (Low Voltage) Genset stopped, OK restart genset auto Sites - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC366304 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 4/22/2020 21:00 4/23/2020 6:59 9:59:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Breaker tripped Need to be justified Reset breaker and restart INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 4/23/2020 14:50 33:10:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty OK RUS01B3 Replaced INC365177 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 4/20/2020 20:50 4/23/2020 20:50 72:00:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Need to be justified RUS01B3 Replaced INC363100 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/15/2020 20:25 4/23/2020 16:16 187:51:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare Faulty RUS replaced INC365696 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/22/2020 2:47 4/23/2020 7:07 28:20:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare Faulty RUS replaced INC366153 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/22/2020 20:15 4/23/2020 7:07 10:52:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC366261 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:20 4/23/2020 7:10 1:50:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS turned OFF OK RUS was reset INC366137 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 4/22/2020 16:20 4/23/2020 19:20 27:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS turned OFF OK RUS was reset INC363512 HDC251 LACOUPE_PINTADE Artibonite Ericsson 2G D Talkpool 4/16/2020 17:10 4/23/2020 11:30 162:20:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) The DTRU was faulty Spare DTRU replaced INC365715 HDC215 TI_BOUKAN Nord-Ouest Ericsson 3G B Talkpool 4/22/2020 5:18 4/23/2020 16:18 35:00:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Faulty Rectifier Spare Rectifier replaced INC366265 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G B Talkpool 4/23/2020 5:28 4/23/2020 11:55 6:27:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare Faulty RUS replaced INC362730 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/15/2020 2:04 4/23/2020 13:10 203:06:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC365790 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/22/2020 5:40 4/23/2020 13:21 31:41:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC363872 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/17/2020 14:00 4/23/2020 16:41 146:41:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 18:35:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 00:35:17 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off r by Class Class A B C D Total Total 3 3 6 11 23 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 0 0 0 16 ZTE 1 1 0 0 2 Huawei 4 3 3 1 5 Network 13 4 3 1 23 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 0 0 1 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 585:39:08 RBS RBS Fault (Indeterminate) RBS equipment are burns, follow up is ongoing ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 201:54:08 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 165:25:08 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. Another one is still expected to be done by Talkpool team with support of security to deploy portable genset and do assessment INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 95:09:08 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 67:13:08 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 22:50:08 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 17:30:08 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 15:19:08 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 4/23/2020 8:48 11:46:08 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 8:44:08 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366654 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 17:00 3:34:08 Power Generator failure (Indeterminate) Team is working on the site. INC366702 HAIGA123 MORNE_ANDRE Ouest Ericsson 2G+3G C Talkpool 4/23/2020 17:47 2:47:08 Power Generator failure (Indeterminate) Team is on site INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 2:36:08 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 2:34:08 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366665 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 18:00 2:34:08 Dependent Affected by the power issue at the main site Affected by HDC249 INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 2:34:08 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Ouest Ericsson 2G B Talkpool 4/23/2020 18:05 2:29:08 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366660 HAIDN310 LABADEE_CHOBIER NOR ZTE 2G+3G+LTE C Talkpool 4/23/2020 18:40 1:54:08 Power Power Failure (Indeterminate) Team has been informed; ETA: 8:25PM INC366694 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/23/2020 19:26 1:08:08 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC366693 HDS227 NAN_SABLE Ouest Ericsson 2G C Talkpool 4/23/2020 19:36 0:58:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 0:56:08 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 0:56:08 Dependent Affected by the power issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 0:56:08 Dependent Affected by the power issue at the main site Affected by HDN161 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 19:27:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 01:27:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 255:24:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 153:39:26 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 112:02:26 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 8:40:26 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 6:35:26 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3421:06:26 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 177:49:26 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 168:26:26 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 127:31:26 RBS RBS Fault (RUS failure) Team is working on site INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 15:58:26 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 9:44:26 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 17:04:26 RBS RBS Fault (Indeterminate) Team is on the way. ETA :9h20 PM INC366807 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/23/2020 20:40 0:46:26 RBS RBS Fault (Indeterminate) Team is on the informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 20:30:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 02:30:56 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off r by Class Class A B C D Total Total 3 5 2 18 28 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 21 ZTE 1 1 0 0 3 Huawei 3 3 3 0 4 Network 14 4 3 0 28 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 1 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 587:19:48 RBS RBS Fault (Indeterminate) Team was working during the day on the RBS. Final outcome is still expected from talkpool team. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 203:34:48 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 167:05:48 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 96:49:48 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 68:53:47 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 24:30:48 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 19:10:47 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 16:59:48 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 13:26:47 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 10:24:48 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 4:50:48 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 4:16:47 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 4:14:48 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366665 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 18:00 4:14:48 Dependent Affected by the power issue at the main site Affected by HDC249 INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 4:14:48 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 4:09:48 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 2:36:47 Power Power Failure (Indeterminate) Team is working on site INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 2:36:47 Dependent Affected by the power issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 2:36:47 Dependent Affected by the power issue at the main site Affected by HDN161 INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 19:53 2:21:48 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366801 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 19:59 2:15:48 Power Generator failure (Indeterminate) Team is on the site for corrective INC366722 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/23/2020 20:10 2:04:47 Power Generator failure (Indeterminate) Team is informed, ETA:11:00PM. INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 0:58:48 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 0:54:47 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 0:30:48 Power Generator failure (Indeterminate) Team is informed ETA: 1:30AM. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 0:30:48 Dependent Affected by the power issue at the main site Affected to HGA024 INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 0:30:48 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC366816 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/23/2020 21:48 0:26:48 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 22:17:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 04:17:44 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off r by Class Class A B C D Total Total 5 6 2 18 31 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 23 ZTE 1 1 0 0 4 Huawei 3 3 3 1 4 Network 14 4 3 1 31 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 1 6 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 589:19:24 RBS RBS Fault (Indeterminate) Team was working during the day on the RBS. Final outcome is still expected from talkpool team. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 205:34:24 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 169:05:24 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 98:49:24 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 26:30:24 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 21:10:24 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 18:59:24 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 15:26:24 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 12:24:24 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 6:50:24 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 6:16:24 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 6:14:24 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 6:14:24 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 6:09:24 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 4:36:24 Power Power Failure (Indeterminate) Access issue, guardian is unreachable, inspector has been informed. follow up is ongoing INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 4:36:24 Dependent Affected by the power issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 4:36:24 Dependent Affected by the power issue at the main site Affected by HDN161 INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 19:53 4:21:24 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 2:58:24 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:10AM INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 2:54:24 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 2:30:24 Power Generator failure (Indeterminate) Team is informed ETA: 1:30AM. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 2:30:24 Dependent Affected by the power issue at the main site Affected to HGA024 INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 2:30:24 Power Generator failure (Indeterminate) Team is informed ETA:1:20AM. INC366816 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/23/2020 21:48 2:26:24 Power Generator failure (Indeterminate) Team is informed ETA: 12:20AM. INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 22:00 2:14:24 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 2:06:24 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 2:06:24 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 2:06:24 Dependent Affected by the power issue at the main site Affected by HDN106 INC366822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/23/2020 22:48 1:26:24 Power Generator failure (Indeterminate) Access issue, The watchman is unreachable, follow up is ongoing with the site inspector. INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 1:14:24 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 0:58:24 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 22:19:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 04:19:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3423:58:44 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 258:16:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 180:41:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 171:18:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 156:31:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 130:23:44 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 114:54:44 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 61:18:44 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 19:56:44 RBS RBS Fault (Indeterminate) Team is on the way . ETA :9h20 PM, expired, New ETA: 8:00AM due to unsecure area. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 18:50:44 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 12:36:44 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 11:32:44 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 9:27:44 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 23 23:39:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 05:39:10 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off r by Class Class A B C D Total Total 5 6 3 18 32 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 24 ZTE 1 1 0 0 4 Huawei 3 3 3 1 4 Network 14 4 3 1 32 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 2 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 590:39:50 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 206:54:50 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 170:25:50 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 100:09:50 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 27:50:50 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 22:30:50 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 20:19:50 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, Pictures/videos will be added for confirmation. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 16:46:50 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 13:44:50 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 8:10:50 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 7:36:50 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 7:34:50 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 7:34:50 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 7:29:50 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 5:56:50 Power Power Failure (Indeterminate) Access issue, guardian is unreachable, inspector has been informed. follow up is ongoing INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 5:56:50 Dependent Affected by the power issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 5:56:50 Dependent Affected by the power issue at the main site Affected by HDN161 INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 19:53 5:41:50 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 4:18:50 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:10AM INC366749 HDO314 CAZALE Ouest Ericsson 3G C Talkpool 4/23/2020 21:16 4:18:50 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 6:30AM INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 4:14:50 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 3:50:50 Power Generator failure (Indeterminate) Team is informed ETA: 1:30AM. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 3:50:50 Dependent Affected by the power issue at the main site Affected to HGA024 INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 3:50:50 Power Generator failure (Indeterminate) Team is informed ETA:1:20AM. INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 22:00 3:34:50 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 3:26:50 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 3:26:50 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 3:26:50 Dependent Affected by the power issue at the main site Affected by HDN106 INC366822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/23/2020 22:48 2:46:50 Power Generator failure (Indeterminate) Access issue, The watchman is unreachable, follow up is ongoing with the site inspector. INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 2:34:50 Power Power Failure (Indeterminate) Team is informed, ETA: 4: 10 AM INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 2:18:50 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 6:00AM INC366837 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/24/2020 0:35 0:59:50 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 01:15:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 07:15:26 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off r by Class Class A B C D Total Total 7 6 3 23 39 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 29 ZTE 1 1 0 0 4 Huawei 3 3 3 3 6 Network 14 4 3 3 39 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 0 0 2 8 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 592:16:55 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 208:31:55 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 172:02:55 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 101:46:55 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 29:27:55 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 24:07:55 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 21:56:55 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, New is expected. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 18:23:55 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 15:21:55 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 9:47:55 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 9:13:55 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 9:11:55 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 9:11:55 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 9:06:55 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 7:33:55 Power Power Failure (Indeterminate) Access issue, guardian is unreachable, inspector has been informed. follow up is ongoing INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 7:33:55 Dependent Affected by the power issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 7:33:55 Dependent Affected by the power issue at the main site Affected by HDN161 INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 19:53 7:18:55 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 5:55:55 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:10AM INC366749 HDO314 CAZALE Ouest Ericsson 3G C Talkpool 4/23/2020 21:16 5:55:55 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 6:30AM INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 5:51:55 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 5:27:55 Power Generator failure (Indeterminate) Team is on HDS260, they will get back on the site after HDS260 is restored, ETA to be provided. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 5:27:55 Dependent Affected by the power issue at the main site Affected to HGA024 INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 5:27:55 Power Generator failure (Indeterminate) Team is waiting access, follow up is ongoing by the site inspector. INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 22:00 5:11:55 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 5:03:55 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 5:03:55 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 5:03:55 Dependent Affected by the power issue at the main site Affected by HDN106 INC366822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/23/2020 22:48 4:23:55 Power Generator failure (Indeterminate) Access issue, The watchman is unreachable, follow up is ongoing with the site inspector. INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 4:11:55 Power Power Failure (Indeterminate) Team is informed, ETA: 4: 10 AM INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 3:55:55 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 6:00AM INC366837 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/24/2020 0:35 2:36:55 Power Generator failure (Indeterminate) Team is informed, ETA 03:10AM. INC366840 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 0:52 2:19:55 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366840 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 0:52 2:19:55 Dependent Affected by the power issue at the main site Affected by HDC360 INC366841 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/24/2020 1:12 1:59:55 Power Generator failure (Indeterminate) Team is informed, ETA: 5: 30AM INC366841 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/24/2020 1:12 1:59:55 Dependent Affected by the power issue at the main site Affected by HDC337 INC366753 COW033 MIREBALAIS Centre Ericsson 2G D Talkpool 4/24/2020 1:12 1:59:55 Power Generator failure (Indeterminate) Talkpool is unable to share ETA for this site now, New update is expected INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:16 1:55:55 Power Generator failure (Indeterminate) The site is located in a private house. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366843 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:43 1:28:55 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3h25 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 01:19:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 07:19:15 +0000 Subject: [Rantt] : Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3426:57:49 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 261:15:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 183:40:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 174:17:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 159:30:49 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 133:22:49 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 117:53:49 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 64:17:49 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 22:55:49 RBS RBS Fault (Indeterminate) Team is on the way . ETA :9h20 PM, expired, New ETA: 8:00AM due to unsecure area. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 21:49:49 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 15:35:49 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 14:31:49 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 12:26:49 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366807 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/23/2020 20:40 6:37:49 RBS RBS Fault (Indeterminate) Du to unsecure area, team cannot reach the site according to TX team, ETA: 7:15AM INC366755 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/24/2020 2:16 1:01:49 RBS RBS Fault (Indeterminate) TX Team is on the informed, ETA to be provided INC366844 HDC201 MONT_CARMEL Centre Ericsson A Talkpool 4/24/2020 2:16 1:01:49 RBS RBS Fault (Indeterminate) TX Team is on the informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 02:14:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 08:14:29 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off r by Class Class A B C D Total Total 8 7 2 25 42 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 30 ZTE 1 1 0 0 4 Huawei 3 3 3 3 8 Network 14 4 3 3 42 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 0 0 2 9 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 593:18:39 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 209:33:39 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 173:04:39 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 102:48:39 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 30:29:39 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 25:09:39 Power Generator Failure (Engine broken) Genset broken suspected; more information is waiting from TP for confirmation. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 22:58:39 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, New is expected. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 19:25:39 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 16:23:39 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 10:49:39 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provide by them INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 10:15:39 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 10:13:39 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366665 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 18:00 10:13:39 Dependent Affected by the power issue at the main site Affected by HDC249 INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 10:13:39 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 10:08:39 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 8:35:39 Transmission Transmission (Indeterminate) After power intervention, Tx team is requested, TX team is informed, ETA to be provided INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 8:35:39 Dependent Affected by the Transmission issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 8:35:39 Dependent Affected by the Transmission issue at the main site Affected by HDN161 INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 19:53 8:20:39 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 6:57:39 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:10AM INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 6:53:39 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 6:29:39 Power Generator failure (Indeterminate) Team is on HDS260, they will get back on the site after HDS260 is restored, ETA to be provided. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 6:29:39 Dependent Affected by the power issue at the main site Affected to HGA024 INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 6:29:39 Power Generator failure (Indeterminate) Team is working on site. INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 22:00 6:13:39 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 6:05:39 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 6:05:39 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 6:05:39 Dependent Affected by the power issue at the main site Affected by HDN106 INC366822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/23/2020 22:48 5:25:39 Power Generator failure (Indeterminate) Access issue, The watchman is unreachable, follow up is ongoing with the site inspector. INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 5:13:39 Power Generator failure (Indeterminate) Team is informed, ETA: 4: 10 AM INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 4:57:39 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 6:00AM INC366837 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/24/2020 0:35 3:38:39 Power Generator failure (Indeterminate) Team is working on site. INC366840 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 0:52 3:21:39 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366840 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 0:52 3:21:39 Dependent Affected by the power issue at the main site Affected by HDC360 INC366841 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/24/2020 1:12 3:01:39 Power Generator failure (Indeterminate) Team is informed, ETA: 5: 30AM INC366841 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/24/2020 1:12 3:01:39 Dependent Affected by the power issue at the main site Affected by HDC337 INC366753 COW033 MIREBALAIS Centre Ericsson 2G D Talkpool 4/24/2020 1:12 3:01:39 Power Generator failure (Indeterminate) Talkpool is unable to share ETA for this site now, New update is expected INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:16 2:57:39 Power Generator failure (Indeterminate) The site is located in a private house. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366843 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:43 2:30:39 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/24/2020 2:58 1:15:39 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h00 AM INC366851 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 3:11 1:02:39 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC366853 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/24/2020 3:36 0:37:39 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 04:22:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 10:22:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3430:00:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 264:18:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 186:43:55 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 177:20:55 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 162:33:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 136:25:55 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 120:56:55 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 67:20:55 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 25:58:55 RBS RBS Fault (Indeterminate) Team is on the way . ETA :9h20 PM, expired, New ETA: 8:00AM due to unsecure area. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 24:52:55 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 18:38:55 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 17:34:55 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 15:29:55 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366807 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/23/2020 20:40 9:40:55 RBS RBS Fault (Indeterminate) Du to unsecure area, team cannot reach the site according to TX team, ETA: 7:15AM INC366856 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/24/2020 4:04 2:16:55 Power Generator failure (Indeterminate) Team is informed, ETA:6:45AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 05:08:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 11:08:30 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 24th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 24th, 2020 till 7:00 AM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 596:08:25 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 212:23:25 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 175:54:25 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 105:38:25 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 33:19:25 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 27:59:25 Power Generator Failure (Engine broken) Talkpool break down the genset, Team is looking for a new portable genset to install on site, ETA 10:15 AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 25:48:25 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, New is expected. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 22:15:25 Power Generator failure (Indeterminate) gasket head cylinder Faulty. INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 19:13:25 Power Generator failure (Indeterminate) Site will be up with commercial power, reported by Talkpool team INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 13:39:25 Power Generator Failure (Engine broken) Talkpool Team break down the genset, ETR to be provided by them INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 13:05:25 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 13:03:25 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366665 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 18:00 13:03:25 Dependent Affected by the power issue at the main site Affected by HDC249 INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 13:03:25 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 12:58:25 Power Power Failure (Solar System failure) Site will be restored with sunrise INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 11:25:25 Transmission Transmission (Indeterminate) After power intervention, Tx team is requested, TX team is informed, ETA : 8:00AM INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 11:25:25 Dependent Affected by the Transmission issue at the main site Affected by HDN161 INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 11:25:25 Dependent Affected by the Transmission issue at the main site Affected by HDN161 INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 19:53 11:10:25 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 9:47:25 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:10AM INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 9:43:25 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 9:19:25 Power Generator failure (Indeterminate) Access issue, The watchman is unreachable, follow up is ongoing with the site inspector. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 9:19:25 Dependent Affected by the power issue at the main site Affected to HGA024 INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/23/2020 22:00 9:03:25 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 8:55:25 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 8:55:25 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 8:55:25 Dependent Affected by the power issue at the main site Affected by HDN106 INC366822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/23/2020 22:48 8:15:25 Power Generator failure (Indeterminate) Team will be back to the site, ETA:7:20AM INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 8:03:25 Power Generator failure (Indeterminate) Team is working on site INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 7:47:25 Power Generator failure (Indeterminate) Team is working on site INC366840 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 0:52 6:11:25 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366840 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 0:52 6:11:25 Dependent Affected by the power issue at the main site Affected by HDC360 INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:16 5:47:25 Power Generator failure (Indeterminate) The site is located in a private house. No access can be provided at night. Team will reach it 4/24/2020. ETA: 8h00 AM INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/24/2020 2:58 4:05:25 Fuel Generator failure (Fuel issue) Fuel team informed since 4/24/2020 at 6h53 AM. Follow up ongoing INC366851 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 3:11 3:52:25 Power Generator failure (Indeterminate) Team will go into the Warehouse to get some spares and will return to the site. New ETA 8:30 AM INC366853 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/24/2020 3:36 3:27:25 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366773 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/24/2020 6:42 0:21:25 Power Generator failure (Indeterminate) Team is informed, ETA is expected . INC366773 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 4/24/2020 6:42 0:21:25 Dependent Affected by the power issue at the main site Affected by HDC264 INC366773 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/24/2020 6:42 0:21:25 Dependent Affected by the power issue at the main site Affected by HDC264 INC366773 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/24/2020 6:42 0:21:25 Dependent Affected by the power issue at the main site Affected by HDC264 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3430:43:25 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 265:01:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 187:26:25 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 178:03:25 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. ETR 7:30pm, expired, new ETA: 8:00 AM INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 163:16:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 137:08:25 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 121:39:25 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 68:03:25 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 26:41:25 RBS RBS Fault (Indeterminate) Team is on the way . ETA :9h20 PM, expired, New ETA: 8:00AM due to unsecure area. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 25:35:25 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/23/2020 11:42 19:21:25 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 18:17:25 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 16:12:25 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366807 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/23/2020 20:40 10:23:25 RBS RBS Fault (Indeterminate) Du to unsecure area, team cannot reach the site according to Tx team, ETA: 7:15AM INC366856 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/24/2020 4:04 2:59:25 Power Generator failure (Indeterminate) Team is informed, ETA:6:45AM Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC366593 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 4/23/2020 17:15 4/23/2020 20:00 2:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Exp unit failure, automatic system not cycle. OK Breaker total reset INC366593 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 4/23/2020 17:15 4/23/2020 20:00 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO309 Cascaded Site is back in service once issue solved at the main site. INC366593 HDC317 DESLANDES Artibonite Huawei 2G+3G+LTE D Talkpool 4/23/2020 17:15 4/23/2020 20:00 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO309 Cascaded Site is back in service once issue solved at the main site. INC366428 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/23/2020 10:40 4/23/2020 20:00 9:20:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS351 Cascaded Site is back in service once issue solved at the main site. INC366677 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 18:40 4/23/2020 20:00 1:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC366677 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 18:40 4/23/2020 20:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN331 Cascaded Site is back in service once issue solved at the main site. INC366685 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G+3G D Talkpool 4/23/2020 18:40 4/23/2020 20:00 1:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC366660 HAIDN310 LABADEE_CHOBIER NOR ZTE 2G+3G+LTE C Talkpool 4/23/2020 18:40 4/23/2020 20:00 1:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm displayed due no battery starter on site OK Team restarted stater with a new battery INC366825 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/23/2020 23:00 4/24/2020 2:00 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC365243 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 4/21/2020 1:21 4/24/2020 2:00 72:39:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Indeterminate OK RCA and resolution details still pending from the contractor INC366732 HDO416 CINA_COW Ouest Huawei 2G+3G D Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO439 BELLANGER Ouest Huawei 2G C Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO305 CABARET Ouest Huawei 2G+3G A Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO461 MISSION D'ESPOIR_COW Ouest Huawei 2G+3G C Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO689 TITANYEN Ouest Huawei 2G+3G+LTE B Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HAIDO341 SABOURIN_ TELECO Ouest Huawei 2G+3G C Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO304 TIROBU Ouest Huawei 2G+3G A Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HAIDO329 DUCLOS Ouest Huawei 2G+3G+LTE A Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 4/24/2020 0:05 4/24/2020 1:07 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366732 HDO314 CAZALE Ouest Ericsson 3G C Talkpool 4/23/2020 21:16 4/24/2020 1:07 3:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC366841 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/24/2020 1:12 4/24/2020 5:10 3:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC366841 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/24/2020 1:12 4/24/2020 5:10 3:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO337 Cascaded Site is back in service once issue solved at the main site. INC366753 COW033 MIREBALAIS Centre Ericsson 2G D Talkpool 4/24/2020 1:12 4/24/2020 5:10 3:58:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366417 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 10:36 4/23/2020 18:40 8:04:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to faulty fan belt Need to be justified The faulty fan belt has been replaced INC366417 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/23/2020 10:36 4/23/2020 18:40 8:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC366652 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/23/2020 16:43 4/23/2020 19:41 2:58:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start due to faulty battery OK The genset has been started with an external battery INC366654 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 17:00 4/23/2020 21:49 4:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified All the breakers has been reset to get the sie back in service INC366694 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 4/23/2020 19:26 4/23/2020 21:41 2:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back without any intervention INC366801 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/23/2020 19:59 4/23/2020 22:56 2:57:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to dirty radiator OK 1 gallon and half of coolant have been added then genset restarted INC366732 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 0:05 4/24/2020 1:55 1:50:00 4:00:00 Compliant Power Power Failure (Short circuit) Short circuit due to actuator desajusted OK The actuator has been well fixed to get the issue solved INC366843 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/24/2020 1:43 4/24/2020 6:16 4:33:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Failed to start due to faulty battery Fuel Delivery Delay The genset has been started with an external battery INC366762 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/24/2020 4:46 4/24/2020 6:27 1:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC366762 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 4:46 4/24/2020 6:27 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 OK The site is back in service once the issue solved at HDO456 INC366428 HDS351 ANSE_A_PITRE Ouest Ericsson 2G+3G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Gas transferred in the backup genset and the genset started. INC366428 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366428 HDS352 BOIS VERNA AAP Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366428 HDS360 PICHON Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366650 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G C Talkpool 4/23/2020 16:50 4/23/2020 19:35 2:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK site back up after reload INC366702 HAIGA123 MORNE_ANDRE Grande-Anse Ericsson 2G+3G C Talkpool 4/23/2020 17:47 4/23/2020 21:10 3:23:00 4:00:00 Compliant Power Generator failure (High temperature) Dirty radiator OK High temp due to radiator dirty. Team added 1 gal coolant and restart. INC366553 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 4/23/2020 14:50 4/23/2020 21:15 6:25:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Failed to start due to emergency button pressed Need to be justified Emergency button has pressed, team released button and Reset alarm INC366553 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 4/23/2020 14:50 4/23/2020 21:15 6:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Site back on air with the main site INC366693 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 4/23/2020 19:36 4/23/2020 21:58 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Site back on air with the main site INC366722 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/23/2020 20:10 4/23/2020 22:30 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK site back up after reload INC366816 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/23/2020 21:48 4/24/2020 0:20 2:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK low oil level alarm displayed on PC board, team checked reason for, any issue found on oil level and Restarted. INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 4/24/2020 4:16 6:32:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty battery starter Need to be justified Failed to start due to battery starter faulty Team installed a new starter battery. INC366837 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/24/2020 0:35 4/24/2020 4:28 3:53:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Charge over current/Electrical trip due to actuator blocked. Uninstall it, unblock it, install it back. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC362167 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 4/13/2020 23:15 4/24/2020 1:07 241:52:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) Faulty RUS01B3 Spare RCA and resolution details still pending from the contractor INC366428 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/23/2020 10:38 4/24/2020 1:07 14:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site is back in service once issue solved at the main site. INC364339 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 4/23/2020 5:28 4/24/2020 1:07 19:39:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) Faulty RUS01B3 Spare RCA and resolution details still pending from the contractor INC366755 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/24/2020 2:16 4/24/2020 5:07 2:51:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Faulty RUS01B3 Spare RCA and resolution details still pending from the contractor INC366844 HDC201 MONT_CARMEL Centre Ericsson A Talkpool 4/24/2020 2:16 4/24/2020 5:07 2:51:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Faulty RUS01B3 Spare RCA and resolution details still pending from the contractor INC366428 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366428 HDS357 BANANE Sud-Est Ericsson 2G B O&M Fuel 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 06:25:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 12:25:41 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off r by Class Class A B C D Total Total 6 4 1 14 25 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 0 0 0 17 ZTE 1 1 0 0 1 Huawei 3 3 3 1 7 Network 15 4 3 1 25 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 6 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 597:28:35 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 213:43:35 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 177:14:35 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 106:58:35 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 34:39:35 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 29:19:35 Power Generator Failure (Engine broken) Talkpool break down the genset, Team is looking for a new portable genset to install on site, ETA 10:15 AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 27:08:35 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 23:35:35 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 14:59:35 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 14:25:35 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 14:23:35 Power Power Failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 14:23:35 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 11:03:35 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/23/2020 22:00 10:23:35 Power Generator failure (Indeterminate) The site is located in a business area. No access can be provided at night. Team will reach it 4/24/2020. New ETA: 9h00 AM INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 10:15:35 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 10:15:35 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 10:15:35 Dependent Affected by the power issue at the main site Affected by HDN106 INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 9:23:35 Power Generator failure (Indeterminate) Team is still working on site. INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:16 7:07:35 Power Generator failure (Indeterminate) The site is located in a private house. No access can be provided at night. Team will reach it 4/24/2020. New ETA: 9h00 AM INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/24/2020 2:58 5:25:35 Fuel Generator failure (Fuel issue) Fuel team informed since 4/24/2020 at 6h53 AM. Follow up ongoing INC366851 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 3:11 5:12:35 Power Generator failure (Indeterminate) Team is on the way to reach the site to done with the swapping. ETA: 9:00 AM INC366773 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/24/2020 6:42 1:41:35 Power Generator failure (Indeterminate) Team has been informed, ETA 9:20 am. INC366773 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/24/2020 6:42 1:41:35 Dependent Affected by the power issue at the main site Affected by HDC264 INC366773 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/24/2020 6:42 1:41:35 Dependent Affected by the power issue at the main site Affected by HDC264 INC366773 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/24/2020 6:42 1:41:35 Dependent Affected by the power issue at the main site Affected by HDC264 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 07:23:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 13:23:19 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off r by Class Class A B C D Total Total 7 4 1 15 27 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 0 0 0 19 ZTE 1 1 0 0 1 Huawei 3 3 3 1 7 Network 16 4 3 1 27 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 2 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 598:27:20 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 214:42:20 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 178:13:20 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 107:57:20 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 35:38:20 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 30:18:20 Power Generator Failure (Engine broken) Talkpool break down the genset, Team is looking for a new portable genset to install on site, ETA 10:15 AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 28:07:20 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 24:34:20 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 15:58:20 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 15:24:20 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 15:22:20 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 15:22:20 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 12:02:20 Power Generator failure (Indeterminate) Solar system failed; site should be back in service with the sun energy. INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 11:14:20 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 11:14:20 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 11:14:20 Dependent Affected by the power issue at the main site Affected by HDN106 INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 10:22:20 Power Generator failure (Indeterminate) Team is still working on site. INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:16 8:06:20 Power Generator failure (Indeterminate) The site is located in a private house. No access can be provided at night. Team will reach it 4/24/2020. ETA expired, New ETA not provided yet INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/24/2020 2:58 6:24:20 Fuel Generator failure (Fuel issue) Fuel team informed since 4/24/2020 at 6h53 AM. Follow up ongoing INC366851 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 3:11 6:11:20 Power Generator failure (Indeterminate) Team is working on the site. INC366773 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/24/2020 6:42 2:40:20 Power Generator failure (Indeterminate) Team has been informed, ETA 9:30 am. INC366773 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/24/2020 6:42 2:40:20 Dependent Affected by the power issue at the main site Affected by HDC264 INC366773 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/24/2020 6:42 2:40:20 Dependent Affected by the power issue at the main site Affected by HDC264 INC366773 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/24/2020 6:42 2:40:20 Dependent Affected by the power issue at the main site Affected by HDC264 INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/24/2020 7:44 1:38:20 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA 11:31 AM INC366799 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 8:37 0:45:20 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC366800 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 4/24/2020 8:56 0:26:20 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet.. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 07:33:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 13:33:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3433:13:02 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 267:31:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 189:56:02 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. Team refuses to send the last feedback INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 180:33:02 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected. Team refuses to send the last feedback INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 165:46:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 need to be replaced. Spare part not yet available. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 139:38:02 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 124:09:02 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 70:33:02 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 29:11:02 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 28:05:02 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/23/2020 11:42 21:51:02 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 20:47:02 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 18:42:02 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needded, spare not yet available., waiting for next update from team. INC366786 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 8:02 1:31:02 Power Power Failure (Solar System failure) Team is informed, ETA 10:00 AM. INC366885 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/24/2020 8:20 1:13:02 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :10 h40 AM INC366793 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/24/2020 8:30 1:03:02 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 09:21:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 15:21:35 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off r by Class Class A B C D Total Total 5 6 1 10 22 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 0 0 0 15 ZTE 1 1 0 0 1 Huawei 3 3 3 1 6 Network 15 4 3 1 22 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 1 5 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 600:25:03 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 216:40:03 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 180:11:03 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 109:55:03 Power Generator failure (Indeterminate) Unsafe area, the team cannot reach the site due to a blocked road INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 37:36:03 Power Generator failure (Indeterminate) Access issue due to non-payment. Follow-up is ongoing with "Site Acquisition". More update will be provided as soon possible. INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 32:16:03 Power Generator Failure (Engine broken) Team is looking for a new portable genset to install on site, ETA 10:15 am expired. More update is expected from TP. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 30:05:03 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 26:32:03 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 17:56:03 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 17:20:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 17:20:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 13:12:03 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 13:12:03 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 13:12:03 Dependent Affected by the power issue at the main site Affected by HDN106 INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 1:16 10:04:03 Power Generator failure (Indeterminate) Team is waiting for the access. INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 4/24/2020 2:58 8:22:03 Fuel Generator failure (Fuel issue) Fuel team informed since 4/24/2020 at 6h53 AM. ETR: 1:00 PM INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/24/2020 7:44 3:36:03 Power Generator failure (Indeterminate) Team has been dispatched , ETA 11:30 AM INC366799 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 8:37 2:43:03 Power Generator failure (Indeterminate) Team has been informed. ETA : 11:00 AM expired, update will be provided soon INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 1:41:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/24/2020 10:07 AM , ETR to be provided by them INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 1:41:03 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 4/24/2020 10:40 0:40:03 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet.. INC366896 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 4/24/2020 10:40 0:40:03 Dependent Affected by the power issue at the main site Affected by HDC263 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 10:28:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 16:28:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3436:06:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 270:24:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. A team will check the site today . ETA not yet provided INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 183:26:59 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected, ETR 2:30 PM. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 168:39:59 RBS RBS Fault (RUS failure) The RUS01B3 replaced is also faulty .Team will replace a new one after solved the TX issue at HGA043 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 142:31:59 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 127:02:59 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.RBS Swapping is ongoing INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/21/2020 11:00 73:26:59 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 30:58:59 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/23/2020 11:42 24:44:59 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 23:40:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty .A team will check the site today . ETA not yet provided INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 13:20 23:06:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 Replaced but Faulty, a new one is requested, New update is expected. INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 21:35:59 Power Power Failure (E-power system fail) Rectifier faulty in the HPU , Two rectifiers are needed, spare not yet available. Update will be provided in 30 mns . INC367034 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 4/24/2020 10:32 1:54:59 Power Power Failure (Indeterminate) Team is informed, ETA 01:00 PM. INC367034 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/24/2020 10:32 1:54:59 Dependent Affected by the power issue at the main site Affected by HDC201 INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 1:26:59 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367045 HDS032 MEYER Sud-Est Ericsson 3G A Talkpool 4/24/2020 12:00 0:26:59 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 10:28:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 16:28:38 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 12:39:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 18:39:55 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off r by Class Class A B C D Total Total 5 7 3 12 27 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 0 0 0 18 ZTE 1 1 0 0 4 Huawei 3 3 3 1 5 Network 15 4 3 1 27 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 3 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 603:42:19 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 219:57:19 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 183:28:19 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 113:12:19 Power Generator failure (Indeterminate) The site remains down after refuelling, power team is requested. ETA not provided yet INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 35:33:19 Power Generator Failure (Engine broken) Team is looking for a new portable genset to install on site, ETA 10:15 am expired. More update is expected from TP. INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 33:22:19 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 29:49:19 Power Generator failure (Indeterminate) Team is on the way to take head cylinder from HDO338 , ETR to be provided INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 21:13:19 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 20:37:19 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 20:37:19 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 16:29:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 16:29:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 16:29:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/24/2020 2:58 11:39:19 Power Generator failure (Indeterminate) The site remains down after refuelling, power team is requested. ETA 3H30PM INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/24/2020 7:44 6:53:19 RBS RBS Fault (Indeterminate) Tx team is on site waiting for Power team Assistance , ETA to be provided INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 4:58:19 Fuel Generator failure (Fuel issue) Fuel team is informed , since 4/24/2020 10:07 AM , ETR to be provided INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 4:58:19 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC366932 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/24/2020 11:27 3:10:19 Power Generator failure (Indeterminate) Team has been informed. ETA: expired, new ETA: 2:45 PM INC367014 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/24/2020 11:40 2:57:19 Transmission Transmission (Indeterminate) Team has been diapatched , ETA 3:00 PM INC366934 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 4/24/2020 11:54 2:43:19 Power Power Failure (Indeterminate) Team has been informed; ETA 2:45 pm. INC366934 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 4/24/2020 11:54 2:43:19 Dependent Affected by the power issue at the main site Affected by HDC279 INC367043 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 4/24/2020 11:59 2:38:19 Power Generator failure (Indeterminate) Team is working on site INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 4/24/2020 12:26 2:11:19 Power Generator failure (Indeterminate) Team has been informed , ETA 2:40 PM INC367055 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/24/2020 12:37 2:00:19 Power Generator failure (Indeterminate) Team has been dispatched , ETA 3:00 PM INC366925 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/24/2020 13:14 1:23:19 Power Generator failure (Indeterminate) Team is working on site INC367068 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 4/24/2020 13:39 0:58:19 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC366959 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/24/2020 13:42 0:55:19 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet.. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 12:51:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 18:51:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3438:30:41 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 272:48:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. A team will check the site today . Feedback is expected from them in 30mns INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 185:50:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part already collected, ETR 2:30 PM. INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 171:03:41 RBS RBS Fault (RUS failure) The RUS01B3 replaced is also faulty .Team will replace a new one after solved the TX issue at HGA043 INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 144:55:41 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 129:26:41 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.RBS Swapping is ongoing INC366263 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/23/2020 5:28 33:22:41 Power Power Failure (Solar System failure) Solar site, site will be up with sun power INC366263 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/23/2020 11:42 27:08:41 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 26:04:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty.Feedback is expected from them in 30mns INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 13:20 25:30:41 RBS RBS Fault (RUS failure) Faulty RUS01B8 Replaced but Faulty, a new one is requested, New update is expected. INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 23:59:41 Power Power Failure (E-power system fail) Rectifier faulty in the HPU , Two rectifiers are needded, spare not yet available. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 5:50:41 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 3:50:41 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 1:44:41 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC367063 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/24/2020 13:40 1:10:41 Power Power Failure (Solar System failure) Team is informed, ETA not yet available. INC366967 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/24/2020 13:49 1:01:41 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 14:17:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 20:17:38 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off r by Class Class A B C D Total Total 3 5 2 9 19 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 0 0 0 14 ZTE 2 2 0 0 3 Huawei 2 2 2 0 2 Network 14 4 2 0 19 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 2 0 3 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 605:11:50 RBS RBS Fault (Indeterminate) The cabinet needs replacement, available spares are sent to region for checking feasibility to repair the damaged one. ETR to be provided.. INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 221:26:50 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 184:57:50 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 34:51:50 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 31:18:50 Power Generator failure (Indeterminate) Team is on the way to take head cylinder from HDO338 , ETR to be provided INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 22:42:50 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 22:06:50 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 22:06:50 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/24/2020 7:44 8:22:50 Power Generator failure (Indeterminate) TX team is on site waiting for Power team Assistance , ETA to be provided INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 6:27:50 Fuel Generator failure (Fuel issue) Fuel team is informed , since 4/24/2020 10:07 AM , ETR to be provided INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 6:27:50 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC367014 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/24/2020 11:40 4:26:50 Power Generator failure (Indeterminate) Team will be on site around 4:20 PM INC367043 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 4/24/2020 11:59 4:07:50 Power Generator failure (Indeterminate) Team is on site replacing rear seal INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A O&M Fuel 4/24/2020 12:26 3:40:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/24/2020 3:22 PM, ETR to be provided INC367055 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/24/2020 12:37 3:29:50 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC366950 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/24/2020 13:30 2:36:50 Transmission Transmission (Indeterminate) RAN TP team was on site; the issue is suspected at HDC151. Team is on the way to reach HDC151. ETA not available yet. INC366950 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 13:30 2:36:50 Dependent Affected by the Transmission issue at the main site Affected by HDC154 INC367080 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/24/2020 14:00 2:06:50 RBS RBS Fault (Indeterminate) After intervention performed on HDC201; the 3G+LTE of HDC218 remains down. Team already dispatched to reach the site; ETA not available yet. INC367083 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/24/2020 14:38 1:28:50 Power Generator failure (Indeterminate) Team has been informed , ETA 5:20 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 16:24:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 22:24:35 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC366977 HDO267 IBOLELE Port-au-Prince Huawei A Talkpool 4/24/2020 14:45 3:37:48 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:30 PM INC366999 HAIDO052 MUNCHEEZ Ouest Huawei A Talkpool 4/24/2020 16:16 2:06:48 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:32 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 16:32:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 22:32:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3442:10:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 276:28:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Feedback is still expected from them INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 148:35:16 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 133:06:16 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.RBS Swapping is still ongoing INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 29:44:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Feedback is still expected from them INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 13:20 29:10:16 RBS RBS Fault (RUS failure) Faulty RUS01B8 Replaced but Faulty, a new one is requested, New update is expected. INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 27:39:16 Power Power Failure (E-power system fail) Rectifier faulty in the HPU, Two rectifiers are needed, spare not yet available. INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 19:14:16 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 9:30:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 7:30:16 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 5:24:16 RBS RBS Fault (Indeterminate) DTRU Faulty, Spare needed to replaced, spare not yet available. INC367063 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/24/2020 13:40 4:50:16 Power Power Failure (Solar System failure) Team is on site. INC367000 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 2:10:16 RBS RBS Fault (Indeterminate) Solar site, site will be up with sun power INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 2:10:16 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367109 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 16:51 1:39:16 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :7h30 PM INC367114 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/24/2020 17:12 1:18:16 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 17:05:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Apr 2020 23:05:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 24th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 24th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 224:21:40 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC367217 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 17:07 193:54:40 Power Generator failure (Indeterminate) Team is working on the site. INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 187:52:40 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 37:46:40 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 34:13:40 Power Generator Failure (Head Cylinder faulty) Head cylinder faulty from, ETR to be provided INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 25:37:40 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 25:01:40 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 25:01:40 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 9:22:40 Fuel Generator failure (Fuel issue) Fuel team is informed , since 4/24/2020 10:07 AM , ETR to be provided INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M Fuel 4/24/2020 9:39 9:22:40 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/24/2020 11:39 7:22:40 RBS RBS Fault (Indeterminate) 2G is restored but 4G remains down , Tx team has been assigned , ETA not yet available INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A O&M Fuel 4/24/2020 12:26 6:35:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/24/2020 3:22 PM, ETR to be provided INC366950 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/24/2020 13:30 5:31:40 Transmission Transmission (Indeterminate) RAN TP team was on site; the issue is suspected at HDC151. Team is on the way to reach HDC151. ETA not available yet. INC366950 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 13:30 5:31:40 Dependent Affected by the Transmission issue at the main site Affected by HDC154. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/24/2020 14:00 5:01:40 Dependent Affected by the power issue at the main site Affected by HDC249 INC367105 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/24/2020 16:16 2:45:40 Power Generator failure (Indeterminate) Team is working on site INC367105 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 4/24/2020 16:16 2:45:40 Dependent Affected by the power issue at the main site Attached to HDO356 INC367202 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 4/24/2020 16:16 2:45:40 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15. INC367084 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 17:27 1:34:40 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 PM INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 1:01:40 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC367055 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 4/24/2020 18:10 0:51:40 Power Generator failure (Indeterminate) Team is waiting for access Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3442:41:40 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 276:59:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty.Feedback is still expected from them INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 149:06:40 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 133:37:40 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.RBS Swapping is still ongoing INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 30:15:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty.Feedback is still expected from them INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 28:10:40 Power Power Failure (E-power system fail) Rectifier faulty in the HPU,Two rectifiers are needed, spare not yet available. INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 19:45:40 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 10:01:40 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 8:01:40 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 5:55:40 RBS RBS Fault (Indeterminate) DTRU Faulty Faulty, Spare needed to replaced, spare not yet available. INC367063 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/24/2020 13:40 5:21:40 Power Power Failure (Solar System failure) Team is on site. INC367000 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 2:41:40 RBS RBS Fault (Indeterminate) Team is informed, ETA 08:20 PM INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 2:41:40 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367109 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 16:51 2:10:40 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :7h30 PM INC367114 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/24/2020 17:12 1:49:40 Transmission Transmission (Indeterminate) Team is informed, ETA 10:00 PM INC367226 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 18:21 0:40:40 Power Power Failure (Solar System failure) Sectors will be back up once the batteries of solar system are fully charged. INC367132 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/24/2020 18:29 0:32:40 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC366515 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/23/2020 11:50 4/24/2020 8:23 20:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up with the power commercial. INC366680 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/23/2020 22:00 4/24/2020 9:11 11:11:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset Need to be justified 1 Gal of oil added INC366851 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 3:11 4/24/2020 10:21 7:10:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp Need to be justified 1/2 gal of water added INC366699 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/23/2020 0:00 4/24/2020 7:38 11:45:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure| back and front seal issue Need to be justified 1 gal oil and 1/2 gal watr coolant added INC366842 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 1:16 4/24/2020 12:09 10:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC366799 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 8:37 4/24/2020 13:09 4:32:00 4:00:00 Not Compliant Power Generator failure (Oil sensor failure) Faulty oil sensor Spare Faulty oil sensor has been replaced INC367027 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/24/2020 11:15 4/24/2020 12:19 1:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC366790 HDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 9:08 4/24/2020 13:21 4:13:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal. Need to be justified Low oil pressure due to rear and front seal. GM made INC364759 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/19/2020 21:25 4/24/2020 15:00 113:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC366849 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/24/2020 2:58 4/24/2020 15:22 12:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC366932 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/24/2020 11:27 4/24/2020 16:02 4:35:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset Need to be justified 1 Gal of oil added INC366428 HDS351 ANSE_A_PITRE Ouest Ericsson 2G+3G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Gas transferred in the backup genset and the genset started. INC366428 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366428 HDS352 BOIS VERNA AAP Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366428 HDS360 PICHON Ouest Ericsson 2G C Talkpool 4/23/2020 10:40 4/23/2020 19:30 8:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site back on air with the main site INC366650 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G C Talkpool 4/23/2020 16:50 4/23/2020 19:35 2:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK site back up after reload INC366702 HAIGA123 MORNE_ANDRE Grande-Anse Ericsson 2G+3G C Talkpool 4/23/2020 17:47 4/23/2020 21:10 3:23:00 4:00:00 Compliant Power Generator failure (High temperature) Dirty radiator OK High temp due to radiator dirty. Team added 1 gal coolant and restart. INC366553 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 4/23/2020 14:50 4/23/2020 21:15 6:25:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Failed to start Need to be justified Emergency button has pressed, team Unpressed button and Reset INC366553 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 4/23/2020 14:50 4/23/2020 21:15 6:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Site back on air with the main site INC366693 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 4/23/2020 19:36 4/23/2020 21:58 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Site back on air with the main site INC366722 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 4/23/2020 20:10 4/23/2020 22:30 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK site back up after reload INC366816 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 4/23/2020 21:48 4/24/2020 0:20 2:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK low oil level alarm displayed on PC board, team checked reason for, INC366815 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 4/23/2020 21:44 4/24/2020 4:16 6:32:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty battery starter Need to be justified Failed to start due to battery starter faulty Team installed a new starter battery. INC366837 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/24/2020 0:35 4/24/2020 4:28 3:53:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Charge over current/Electrical trip due to actuator blocked. Uninstall it,unblock it, install it back. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 4/24/2020 7:02 9:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site out of fuel Need to be justified Team pumped the system to restore the site temporarily INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/23/2020 21:44 4/24/2020 7:02 9:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA024 Cascaded Recovered with the main site INC366822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/23/2020 22:48 4/24/2020 7:51 9:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified CSU breaker has been reset INC366674 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/23/2020 18:05 4/24/2020 7:51 13:46:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with the sunrise INC366797 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 4/24/2020 8:36 4/24/2020 9:05 0:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Restored by itself INC366797 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 4/24/2020 8:36 4/24/2020 9:05 0:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO385 Cascaded Recovered with the main site INC367009 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 4/24/2020 13:39 4/24/2020 14:45 1:06:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator issue OK Radiator has been repaired and 1\gal of coolant added INC367009 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 4/24/2020 13:39 4/24/2020 14:45 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO385 Cascaded Recovered with the main site INC366925 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 4/24/2020 13:14 4/24/2020 15:00 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Actuator issue OK Actuator repaired and restarted INC366925 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 4/24/2020 13:14 4/24/2020 15:00 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascaded Restored with the main site INC367068 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 4/24/2020 13:39 4/24/2020 14:57 1:18:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator and water pump issue OK Team added 1\gal of coolant INC367083 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 4/24/2020 14:38 4/24/2020 16:50 2:12:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Radiator refreshed and 1\gal of water added INC367014 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/24/2020 11:40 4/24/2020 16:50 5:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) RBS not powered Need to be justified HPU has been restarted INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 4/24/2020 17:38 606:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RBS burned OK RBS replaced and site back on air INC367043 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 4/24/2020 11:59 4/24/2020 18:06 6:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA not provided yet INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 4/24/2020 10:40 4/24/2020 12:20 1:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366896 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 4/24/2020 10:40 4/24/2020 12:20 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC263 Cascaded Site is back in service once issue solved at the main site INC366824 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 23:00 4/24/2020 10:15 11:15:00 4:00:00 Not Compliant Power Generator failure (High temperature) Dirty radiator Need to be justified Radiator has been washed and 1 gallon of coolant added. INC366773 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 4/24/2020 6:42 4/24/2020 9:40 2:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Site is back in service once issue solved at the main site INC366800 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 4/24/2020 8:56 4/24/2020 9:40 0:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366813 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/23/2020 21:20 4/24/2020 9:30 12:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed Need to be justified Site is back in service with the sun energy INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 17:58 4/24/2020 9:15 15:17:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy INC366773 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 4/24/2020 6:42 4/24/2020 10:20 3:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK GM was made on site; and genset has been restarted. INC366773 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 4/24/2020 6:42 4/24/2020 10:20 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Site is back in service once issue solved at the main site INC366773 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 4/24/2020 6:42 4/24/2020 10:20 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Site is back in service once issue solved at the main site INC366665 HDC332 MADAME CY Centre Ericsson 2G D Talkpool 4/23/2020 18:00 4/24/2020 8:10 14:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC249 Cascaded Site is back in service once issue solved at the main site INC366840 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 0:52 4/24/2020 8:15 7:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed Need to be justified Site is back in service with the sun energy INC366840 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 0:52 4/24/2020 8:15 7:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Site is back in service once issue solved at the main site INC366853 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/24/2020 3:36 4/24/2020 8:25 4:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed Need to be justified Site is back in service with the sun energy INC366563 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 4/24/2020 7:15 11:37:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN161 Cascaded Site is back in service once issue solved at the main site INC366563 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 4/24/2020 7:15 11:37:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN161 Cascaded Site is back in service once issue solved at the main site INC366812 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 21:16 4/24/2020 6:45 9:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC366742 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 4/23/2020 23:16 4/24/2020 6:45 7:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC366563 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 19:38 4/24/2020 7:15 11:37:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) IF cable disconnected af the far end(HDN103) Need to be justified IF cable has been reconnected at the far end(HDN103) INC367034 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 4/24/2020 11:32 4/24/2020 13:35 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site INC367034 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/24/2020 11:32 4/24/2020 13:35 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site INC367034 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 4/24/2020 11:32 4/24/2020 13:35 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site INC367034 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/24/2020 11:32 4/24/2020 13:35 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 Cascaded Site is back in service once issue solved at the main site INC366306 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Digicel 4/22/2020 21:44 4/24/2020 13:45 40:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Access issue due to non-payment. Access Owner RCA and resolution details still pending from the contractor INC366256 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 3:04 4/24/2020 15:35 36:31:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified Portable genset with 7 gallons of gasoline have been installed on site. INC366256 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/23/2020 22:08 4/24/2020 15:35 17:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Site is back in service once issue solved at the main site INC366256 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 4/23/2020 22:08 4/24/2020 15:35 17:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Site is back in service once issue solved at the main site INC366256 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 22:08 4/24/2020 15:35 17:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Site is back in service once issue solved at the main site INC366934 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 4/24/2020 11:54 4/24/2020 14:45 2:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC366934 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 4/24/2020 11:54 4/24/2020 15:35 3:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC279 Cascaded Site is back in service once issue solved at the main site INC366959 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 4/24/2020 13:42 4/24/2020 14:45 1:03:00 4:00:00 Compliant Power Generator failure (High temperature) Faulty radiator OK 1 gallon of coolant and 1 gallon of oil added. Genset has been restarted. INC367106 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 16:32 4/24/2020 17:43 1:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC367080 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/24/2020 14:00 4/24/2020 15:43 1:43:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC366856 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/24/2020 4:04 4/24/2020 10:50 6:46:00 4:00:00 Not Compliant Power RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC366885 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/24/2020 8:20 4/24/2020 11:40 3:20:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS OK Faulty RUS replaced INC366793 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/24/2020 8:30 4/24/2020 11:30 3:00:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. due to radiator issue OK One Gal of water added INC363837 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 4/17/2020 11:47 4/24/2020 16:10 172:23:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC366636 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 4/23/2020 4:22 4/24/2020 11:29 31:07:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC363412 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/16/2020 11:37 4/24/2020 23:10 203:33:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty RUS01B8 Spare RUS01B8 replaced INC366807 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 4/23/2020 20:40 4/24/2020 8:45 12:05:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367034 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 4/24/2020 10:32 4/24/2020 15:46 5:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified cleared by itself INC367034 HDC232 LEDIER Centre Ericsson 2G D Talkpool 4/24/2020 10:32 4/24/2020 15:46 5:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Cascaded Site is back in service once issue solved at the main site. INC363620 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/16/2020 21:00 4/24/2020 16:40 187:40:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare RCA and resolution details still pending from the contractor INC364657 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/23/2020 13:20 4/24/2020 18:28 29:08:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty RUS01B8 Spare RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 18:28:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 00:28:04 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off r by Class Class A B C D Total Total 6 7 2 9 24 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 14 ZTE 0 0 0 0 5 Huawei 2 2 2 0 5 Network 14 3 2 0 24 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 225:45:07 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 189:16:07 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 39:10:07 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 35:37:07 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 27:01:07 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 26:25:07 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 17:21:07 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 13:15:07 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/24/2020 7:44 12:41:07 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 10:46:07 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA not yet provided. INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 10:46:07 Dependent Affected by the power issue at the main site Affected by HGA024 INC367009 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 4/24/2020 11:18 9:07:07 Dependent Affected by the power issue at the main site Affected by HGA024 INC366950 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 13:30 6:55:07 Power Generator Failure (Engine broken) Site remain down after main site is up, team is informed, ETA will be provided INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/24/2020 14:00 6:25:07 Dependent Affected by the power issue at the main site Affected by HDC249 INC367084 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 17:27 2:58:07 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 2:25:07 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/24/2020 19:11 1:14:07 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EDH) INC367139 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/24/2020 19:13 1:12:07 Power Generator failure (Indeterminate) Team is on site. INC367139 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/24/2020 19:13 1:12:07 Dependent Affected by the power issue at the main site Affected by HDS118 INC367139 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/24/2020 19:13 1:12:07 Dependent Affected by the power issue at the main site Affected by HDS118 INC367148 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/24/2020 19:28 0:57:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h00 PM INC367146 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/24/2020 19:31 0:54:07 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC367101 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/24/2020 19:39 0:46:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h00 PM INC367238 HDO642 MAKANDAL_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 19:45 0:40:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 19:35:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 01:35:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3445:13:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 279:31:45 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 151:38:45 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 136:09:45 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 32:47:45 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 30:42:45 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 12:33:45 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 11:54:45 Power Generator failure (Indeterminate) 900 band radio blocked after power team intervention TX team requested, ETA not yet provided. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 10:33:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 8:27:45 RBS RBS Fault (Indeterminate) DTRU Faulty, Spare needed to replaced, spare not yet available. INC367000 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 5:13:45 RBS RBS Fault (Indeterminate) Sector will be back up once the batteries of solar system are fully charged. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 5:13:45 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367114 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/24/2020 17:12 4:21:45 Transmission Transmission (Indeterminate) Team is informed, ETA 10:00 PM INC367250 HDO390 RUE DU PORT Ouest Ericsson 2G A Talkpool 4/24/2020 20:40 0:53:45 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 0:38:45 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 19:38:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 01:38:07 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC367237 HAIDN029 TERRE MAIS Nord ZTE A Talkpool 4/24/2020 19:47 1:50:27 Power Generator failure (Indeterminate) Team has been informed; ETA: 10: 20PM INC367145 HAIDN009 CHARRIER Nord ZTE A Talkpool 4/24/2020 19:35 2:02:27 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 20:07:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 02:07:57 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off r by Class Class A B C D Total Total 6 2 2 9 19 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 12 ZTE 0 0 0 0 3 Huawei 3 2 2 0 4 Network 13 3 2 0 19 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 1 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 227:25:43 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 190:56:43 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 40:50:43 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 37:17:43 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 28:41:43 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 28:05:43 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 19:01:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 14:55:43 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/24/2020 7:44 14:21:43 RBS RBS Fault (Indeterminate) Team is working on site. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/24/2020 14:00 8:05:43 Dependent Affected by the power issue at the main site Affected by HDC249 INC367084 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 17:27 4:38:43 Power Generator failure (Indeterminate) Team is on the site for corrective INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 4:05:43 Power Power Failure (Indeterminate) Team has been informed; ETA: 11:20PM INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Talkpool 4/24/2020 19:11 2:54:43 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EDH) INC367148 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/24/2020 19:28 2:37:43 Power Generator failure (Indeterminate) Team is on the site for corrective INC367146 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/24/2020 19:31 2:34:43 Power Power Failure (Indeterminate) Team has been informed; ETA: 10:30PM INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 20:27 1:38:43 Power Power Failure (Indeterminate) Team has been informed; ETA: 10:45PM INC367244 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 20:54 1:11:43 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h15 PM INC367145 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 4/24/2020 21:35 0:30:43 Power Generator failure (Indeterminate) Team is working on site. INC367258 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G C Talkpool 4/24/2020 21:40 0:25:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 22:24:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 04:24:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off r by Class Class A B C D Total Total 2 2 1 12 17 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 0 0 15 ZTE 0 0 0 0 0 Huawei 2 2 2 0 2 Network 13 3 2 0 17 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 1 0 2 2 17 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 229:43:34 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 193:14:34 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 43:08:34 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 39:35:34 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 30:59:34 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 30:23:34 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 21:19:34 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 17:13:34 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 6:23:34 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 6:23:34 Transmission Transmission (Indeterminate) After power intervention, tx team is requested, Tx team is informed, ETA to be provided. INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/24/2020 19:11 5:12:34 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EdH) INC367250 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/24/2020 20:40 3:43:34 RBS RBS Fault (Indeterminate) Team is working on site. INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 1:44:34 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367276 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 23:29 0:54:34 Power Generator Failure (Engine broken) Portable genset is out for fuel, TP has to refuel it as soon as possible. New update is expected INC367188 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 0:54:34 Power Generator Failure (Engine broken) Team has been informed; ETA: 1:50PM INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 0:54:34 Power Generator Failure (Engine broken) Solar system failed; site should be back in service with the sun energy. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 0:54:34 Dependent Affected by the power issue at the main site Affected by HDC311 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 22:30:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 04:30:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3448:10:26 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 282:28:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 154:35:26 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 139:06:26 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 35:44:26 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 33:39:26 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 15:30:26 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 14:51:26 Power Generator failure (Indeterminate) 900 band radio blocked after power team intervention TX team requested, ETA not yet provided. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 13:30:26 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 11:24:26 RBS RBS Fault (Indeterminate) DTRU Faulty, Spare needed to replaced, spare not yet available. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 8:10:26 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367250 HDO390 RUE DU PORT Ouest Ericsson 2G A Talkpool 4/24/2020 20:40 3:50:26 RBS RBS Fault (Indeterminate) Team is working on site. INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 3:35:26 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 22:31:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 04:31:29 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Apr 24 23:02:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 05:02:48 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off r by Class Class A B C D Total Total 4 2 1 14 21 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 0 0 18 ZTE 0 0 0 0 0 Huawei 2 2 2 0 3 Network 13 3 2 0 21 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 2 4 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 230:19:38 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 193:50:38 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 43:44:38 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 40:11:38 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 31:35:38 Power Generator Failure (Engine broken) Talkpool Team break down the genset. INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 30:59:38 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 21:55:38 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 17:49:38 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 6:59:38 Transmission Transmission (Indeterminate) TX team is unable to share ETA for this site now, New update is expected. INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 6:59:38 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/24/2020 19:11 5:48:38 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EDH) INC367250 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/24/2020 20:40 4:19:38 RBS RBS Fault (Indeterminate) Team is still working on site for a deep trouble shooting. INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 2:20:38 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367179 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/24/2020 22:40 2:19:38 Power Power Failure (Indeterminate) Team is informed, ETA 01:50AM. INC367276 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 23:29 1:30:38 Power Generator Failure (Engine broken) Portable genset is out for fuel, TP has to refuel it as soon as possible. New update is expected INC367188 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 1:30:38 Power Generator Failure (Engine broken) Team has been informed; ETA: 1:50PM INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 1:30:38 Power Generator Failure (Engine broken) Solar system failed; site should be back in service with the sun energy. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 1:30:38 Dependent Affected by the power issue at the main site Affected by HDC311 INC367277 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/25/2020 0:13 0:46:38 Power Generator Failure (Engine broken) Team is working on site INC367277 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/25/2020 0:13 0:46:38 Dependent Affected by the power issue at the main site Affected by HAIDO318 INC367277 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/25/2020 0:13 0:46:38 Dependent Affected by the power issue at the main site Affected by HAIDO318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 01:04:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 07:04:05 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off r by Class Class A B C D Total Total 2 3 1 15 21 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 0 0 17 ZTE 0 0 0 0 1 Huawei 2 2 2 0 3 Network 13 3 2 0 21 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 232:22:45 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 195:53:45 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 45:47:45 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 42:14:45 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 33:38:45 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 33:02:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 23:58:45 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 19:52:45 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/24/2020 14:00 13:02:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 9:02:45 Transmission Transmission (Indeterminate) Team cannot reach the site at night due to red zone area. ETA 7:30AM INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 9:02:45 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/24/2020 19:11 7:51:45 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EDH) INC367172 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 2G B Talkpool 4/24/2020 22:02 5:00:45 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 4:23:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367276 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 23:29 3:33:45 Power Generator failure (Indeterminate) Portable genset is out for fuel, TP has to refuel it as soon as possible. ETA: 8:00AM INC367188 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 3:33:45 Power Generator failure (Indeterminate) Team is on the way to reach the site. New ETA: 3:15AM INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 3:33:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 3:33:45 Dependent Affected by the power issue at the main site Affected by HDC311 INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 3:33:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 0:53 2:09:45 Power Power Failure (Indeterminate) Talkpool refuses to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC367285 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G+LTE D Talkpool 4/25/2020 1:00 2:02:45 Power Generator failure (Oil sensor failure) Oil sensor faulty, Team is going to check one to change it. ETA:5:30Am Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 01:04:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 07:04:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3450:44:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 285:02:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 157:09:33 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 141:40:33 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 38:18:33 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 36:13:33 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needded, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 18:04:33 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 17:25:33 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 16:04:33 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 13:58:33 RBS RBS Fault (Indeterminate) DTRU Faulty Faulty, Spare needed to replaced, spare not yet available. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 10:44:33 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 6:09:33 RBS RBS Fault (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 01:06:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 07:06:08 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC367288 HDO012 BOLOSSE Port-au-Prince Huawei B Talkpool 4/25/2020 1:20 1:45:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h00 AM INC367290 HDO123 MONTANA Port-au-Prince Huawei A Talkpool 4/25/2020 2:11 0:54:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3h45 AM INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE B Talkpool 4/25/2020 2:26 0:39:47 Power Power Failure (Indeterminate) Talkpool refuses to attend the site. They are clamming unsafe area. ETA: 7h15 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 02:10:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 08:10:06 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off r by Class Class A B C D Total Total 3 4 4 19 30 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 0 0 22 ZTE 0 0 0 0 5 Huawei 2 2 2 0 3 Network 14 3 2 0 30 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 1 9 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 233:29:03 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 197:00:03 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 46:54:03 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 43:21:03 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 34:45:03 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 34:09:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 25:05:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 20:59:03 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/24/2020 14:00 14:09:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 10:09:03 Transmission Transmission (Indeterminate) Team cannot reach the site at night due to red zone area. ETA 7:30AM INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 10:09:03 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/24/2020 19:11 8:58:03 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EdH) INC367172 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 2G B Talkpool 4/24/2020 22:02 6:07:03 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 5:30:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367276 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 23:29 4:40:03 Power Generator failure (Indeterminate) Portable genset is out for fuel, TP has to refuel it as soon as possible. ETA: 8:00AM INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 4:40:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 4:40:03 Dependent Affected by the power issue at the main site Affected by HDC311 INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 4:40:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367197 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 23:29 4:40:03 Dependent Affected by the power issue at the main site Affected by HDC360 INC367195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 0:53 3:16:03 Power Power Failure (Indeterminate) Talkpool refuses to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC367285 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G+LTE D Talkpool 4/25/2020 1:00 3:09:03 Power Generator failure (Oil sensor failure) Oil sensor faulty, Team is going to check one to change it. ETA:5:30Am INC367293 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 4/25/2020 2:50 1:19:03 Power Power Failure (Indeterminate) Team is informed, ETA:5:20AM. INC367293 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 2:50 1:19:03 Dependent Affected by the power issue at the main site Affected by HGA115 INC367293 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 2:50 1:19:03 Dependent Affected by the power issue at the main site Affected by HGA115 INC367293 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 2:50 1:19:03 Dependent Affected by the power issue at the main site Affected by HGA115 INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 0:53:03 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367301 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 4/25/2020 3:20 0:49:03 Power Power Failure (Indeterminate) Team has been informed, ETA: 5:00AM INC367301 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 4/25/2020 3:20 0:49:03 Dependent Affected by the power issue at the main site Affected by HDC206 INC367301 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 4/25/2020 3:20 0:49:03 Dependent Affected by the power issue at the main site Affected by HDC206 INC367301 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 4/25/2020 3:20 0:49:03 Dependent Affected by the power issue at the main site Affected by HDC206 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 04:04:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 10:04:32 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. ? There's no site currently running on battery on the network. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 04:05:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 10:05:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3453:41:58 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 287:59:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 160:06:58 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 144:37:58 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 41:15:58 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 39:10:58 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 21:01:58 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 20:22:58 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 19:01:58 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 16:55:58 RBS RBS Fault (Indeterminate) DTRU Faulty, Spare needed to replaced, spare not yet available. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 13:41:58 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 9:06:58 RBS RBS Fault (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 1:11:58 RBS RBS Fault (Indeterminate) Team is informed, ETA:7:20AM . Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 04:07:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 10:07:24 +0000 Subject: [Rantt] Recall: SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Haiti Noc would like to recall the message, "SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Apr 25 04:07:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 10:07:55 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367288 HDO012 BOLOSSE Port-au-Prince Huawei B Talkpool 4/25/20 1:20 4:45:18 Power Power Failure (Indeterminate) Team will take more time to arrive in the site. More information expected from them. New ETA: 7h00 AM INC367404 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE C Talkpool 4/25/20 5:32 0:33:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 05:06:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 11:06:49 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 25th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 25th, 2020 till 7:00 AM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 236:16:41 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 199:47:41 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. Planning for today not performed. The area is still hostile, team couldn't go nearby. Activity postponed. ETA: Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 49:41:41 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 46:08:41 Power Generator failure (Indeterminate) Gasket head cylinder faulty , waiting for new update from TP INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 37:32:41 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 36:56:41 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 27:52:41 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 23:46:41 Power Power Failure (Solar System failure) Site will be back up with solar back up. INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 12:56:41 Transmission Transmission (Indeterminate) Team cannot reach the site at night due to red zone area. ETA 7:30AM INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 12:56:41 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/24/2020 19:11 11:45:41 Power Generator failure (Indeterminate) Unsafe area. The site will be back in service with commercial power source (EdH) INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 8:17:41 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 7:27:41 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 7:27:41 Dependent Affected by the power issue at the main site Affected by HDC311 INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 7:27:41 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367197 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 23:29 7:27:41 Dependent Affected by the power issue at the main site Affected by HDC360 INC367195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 0:53 6:03:41 Power Power Failure (Indeterminate) Talkpool refuses to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC367285 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G+LTE D Talkpool 4/25/2020 1:00 5:56:41 Power Generator failure (Oil sensor failure) Oil sensor faulty, Team is going to check one to change it. Team is on site. INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 3:40:41 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367301 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 4/25/2020 3:20 3:36:41 Power Power Failure (Indeterminate) Both Team(TX and Power) are working on site INC367301 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 4/25/2020 3:20 3:36:41 Dependent Affected by the power issue at the main site Affected by HDC206 INC367301 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 4/25/2020 3:20 3:36:41 Dependent Affected by the power issue at the main site Affected by HDC206 INC367301 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 4/25/2020 3:20 3:36:41 Dependent Affected by the power issue at the main site Affected by HDC206 INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 4:20 2:36:41 Power Power Failure (Indeterminate) Talkpool refuses to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC367315 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 0:51:41 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC367315 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 0:51:41 Dependent Affected by the power issue at the main site Affected by HDS294 INC367315 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G A Talkpool 4/25/2020 6:05 0:51:41 Dependent Affected by the power issue at the main site Affected by HDS294 INC367317 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 6:33 0:23:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC367319 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 6:34 0:22:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3454:40:19 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 288:58:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 161:05:19 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 145:36:19 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 42:14:19 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 40:09:19 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 22:00:19 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 21:21:19 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 20:00:19 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 17:54:19 RBS RBS Fault (Indeterminate) DTRU Faulty, Spare needed to replaced, spare not yet available. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 14:40:19 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 10:05:19 RBS RBS Fault (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 2:10:19 RBS RBS Fault (Indeterminate) Team is informed, ETA:7:20AM . Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC358414 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Digicel 3/30/2020 10:55 4/24/2020 21:00 610:05:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty IDU Need to be justified 1 faulty BCIF2,1 faulty LPU,2 faulty PM3 board ,1 faulty IDU 8120 replace to IDU 8250 INC366730 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 4/24/2020 22:15 12:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA024 Cascaded Site back on air with the main site INC367161 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/24/2020 20:08 4/24/2020 21:20 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC367139 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/24/2020 19:13 4/24/2020 21:38 2:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate ok Any alarm found on the board, team checked all, any issue found. Team started the genset on auto. INC367139 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/24/2020 19:13 4/24/2020 21:38 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Site back on air with the main site INC367139 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/24/2020 19:13 4/24/2020 21:38 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Site back on air with the main site INC367014 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 4/24/2020 11:40 4/24/2020 21:58 10:18:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Power off on the RBS , The breaker was reset INC367258 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G C Talkpool 4/24/2020 21:40 4/24/2020 22:26 0:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC367170 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G A Talkpool 4/24/2020 21:56 4/24/2020 23:30 1:34:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Ok Breaker 15 A/240V trip in the ATS due to overcharge by Guardian. Team reset the breaker in the ATS INC366774 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/24/2020 7:44 4/24/2020 12:30 4:46:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUW Need to be justified Faulty DUW replaced. INC367250 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/24/2020 20:40 4/25/2020 1:38 4:58:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Team has made a good connection inside the PBC05 cabinet, from priority load to normal load. INC367179 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/24/2020 22:40 4/25/2020 1:58 3:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC367172 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 2G B Talkpool 4/24/2020 22:02 4/25/2020 6:00 7:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367293 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 4/25/2020 2:50 4/25/2020 6:40 3:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367293 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 2:50 4/25/2020 6:40 3:50:00 5:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Site back on air with the main site INC367293 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 2:50 4/25/2020 6:40 3:50:00 6:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Site back on air with the main site INC367293 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 2:50 4/25/2020 6:40 3:50:00 7:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Site back on air with the main site INC367217 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 17:07 4/24/2020 18:35 193:28:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Fail to start due to battery failure Need to be justified The genset has been restarted with an external battery INC367238 HDO642 MAKANDAL_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 19:45 4/24/2020 21:32 1:47:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to broken fan belt OK The broken fan belt has been replaced INC367101 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/24/2020 19:39 4/24/2020 21:36 1:57:00 4:00:00 Compliant Power Generator failure (Battery Failure) Fail to start due to battery failure Need to be justified The genset has been restarted with an external battery INC367084 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 17:27 4/24/2020 22:05 4:38:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC Low voltage due to actuator misadjusted Need to be justified The actuator has been well adjusted to get the issue solved INC367148 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/24/2020 19:28 4/24/2020 21:39 2:11:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to broken fan belt OK The broken fan belt has been replaced INC367244 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/24/2020 20:54 4/24/2020 23:37 2:43:00 4:00:00 Compliant Power Power Failure (Power connection fail) Cabinet not powered OK The cabinet has been powered to get the issue solved INC367202 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 4/24/2020 16:16 4/24/2020 21:16 5:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC366656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 4/24/2020 21:16 27:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC366950 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 4/24/2020 13:30 4/24/2020 21:16 7:46:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367142 HDN121 AUBERT Nord-Ouest Ericsson 2G+3G D Talkpool 4/24/2020 19:18 4/24/2020 21:16 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC367246 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/24/2020 20:04 4/24/2020 22:00 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker Huawei tripped. OK Reset breaker Huawei and restarted the genset INC367246 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D Talkpool 4/24/2020 20:04 4/24/2020 22:00 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back on air with the main site INC367246 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/24/2020 20:04 4/24/2020 22:00 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back on air with the main site INC367246 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/24/2020 20:04 4/24/2020 22:00 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back on air with the main site INC367162 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/24/2020 20:10 4/24/2020 22:00 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Back on air with the main site INC367186 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 4/24/2020 22:48 4/25/2020 1:11 2:23:00 4:00:00 Compliant Power Generator Failure (Engine broken) genset was stop Need to be justified Site has recovered by Commercial power (EDH INC367186 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/24/2020 22:48 4/25/2020 1:11 2:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 Cascaded Back on air with the main site INC367180 HAIDN031 BOIS_D_HOMME Nord ZTE 2G+3G+LTE A Talkpool 4/24/2020 22:42 4/25/2020 1:11 2:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself INC367277 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/25/2020 0:13 4/25/2020 1:11 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Charge over current. OK Actuator has been Regulated and genset restarted. INC367277 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/25/2020 0:13 4/25/2020 1:11 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO318 Cascaded Back on air with the main site INC367277 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/25/2020 0:13 4/25/2020 1:11 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO318 Cascaded Back on air with the main site INC367188 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 4/25/2020 4:00 4:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp. Need to be justified 1 gallons of coolant added & 1/2 gallon of oil added. and genset restarted. INC367276 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 23:29 4/25/2020 6:10 6:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367063 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/24/2020 13:40 4/24/2020 21:27 7:47:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367114 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/24/2020 17:12 4/24/2020 21:27 4:15:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Affected by the Link HDN225-HDN210 Need to be justified Link HDN225-HDN210 was reset and performance was cleared Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 06:28:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 12:28:40 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off r by Class Class A B C D Total Total 6 1 3 16 26 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 4 0 0 0 4 Huawei 4 2 2 2 4 Network 26 3 2 2 26 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 3 0 1 7 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 237:24:26 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 200:55:26 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. ETR to be provide by them INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 50:59:36 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 47:16:22 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 38:50:36 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 38:14:36 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 29:00:22 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 24:54:22 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 14:14:36 Transmission Transmission (Indeterminate) Team is waiting for access. INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 14:14:36 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 9:35:36 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 8:45:36 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 8:45:36 Dependent Affected by the power issue at the main site Affected by HDC311 INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 8:45:36 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367197 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 23:29 8:45:36 Dependent Affected by the power issue at the main site Affected by HDC360 INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 4:58:36 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 4/25/2020 4:20 3:44:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/25/2020 ,8:00AM. ETR to be provide by them INC367315 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 1:59:22 Power Power Failure (Indeterminate) Team is informed, ETA 8:16 AM INC367315 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 1:59:22 Dependent Affected by the power issue at the main site Affected by HGS294 INC367315 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G A Talkpool 4/25/2020 6:05 1:59:22 Dependent Affected by the power issue at the main site Affected by HGS294 INC367168 HDN106 CERCA_LA_SOURCE Centre Ericsson 2G D O&M FUEL 4/25/2020 6:41 1:33:36 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETA 8:30AM, follow up is ongoing for genset swapping. INC367317 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 6:33 1:31:26 Power Power Failure (Indeterminate) Team has been informed , ETA 8:20AM INC367319 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 6:34 1:30:26 Power Power Failure (Indeterminate) Team has been informed , ETA 8:20AM INC367333 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 7:36 0:38:36 Power Power Failure (Indeterminate) Team is aware, ETA 9:15AM. INC367333 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 7:36 0:38:36 Dependent Affected by the power issue at the main site Affected by HDN154 INC367333 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/25/2020 7:36 0:38:36 Dependent Affected by the power issue at the main site Affected by HDN154 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 07:25:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 13:25:25 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off r by Class Class A B C D Total Total 5 1 4 12 22 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 1 0 0 15 ZTE 4 0 0 0 4 Huawei 3 2 2 1 3 Network 22 3 2 1 22 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 3 0 1 6 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 238:21:35 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 201:52:35 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. ETR to be provide by them INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 51:57:53 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 48:19:04 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 39:48:53 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 39:12:53 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 30:03:04 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 25:57:04 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 15:12:53 Transmission Transmission (Indeterminate) Team is still working on site. INC367248 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 15:12:53 Dependent Affected by the Transmission issue at the main site Affected by HDC169 INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 9:43:53 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367197 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 23:29 9:52:30 Dependent Affected by the power issue at the main site Affected by HDC360 INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 6:05:30 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 4/25/2020 4:20 5:01:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/24/2020 ,8:00AM. ETR to be provide by them INC367315 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 3:16:30 Power Power Failure (Indeterminate) Team can't reach the site for now due to rain issue. ETA not yet available INC367315 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 3:16:30 Dependent Affected by the power issue at the main site Affected by HGS294 INC367315 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G A Talkpool 4/25/2020 6:05 3:16:30 Dependent Affected by the power issue at the main site Affected by HGS294 INC367319 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 4/25/2020 6:34 2:47:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/24/2020 ,8:20AM. ETR to be provide by them INC367333 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 7:36 1:45:30 Power Power Failure (Indeterminate) Team is in front of the site waiting for access. Follow up is ongoing. INC367333 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 7:36 1:45:30 Dependent Affected by the power issue at the main site Affected by HDN154 INC367333 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/25/2020 7:36 1:45:30 Dependent Affected by the power issue at the main site Affected by HDN154 INC367428 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 4/25/2020 8:56 0:25:30 Power Power Failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 07:48:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 13:48:50 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC367426 HAIDN310 LABADEE_CHOBIER Nord ZTE A Talkpool 4/25/2020 7:48 1:30:15 Power Generator failure (Indeterminate) Team has been informed; ETA 10:20AM. INC367335 HAIDN006 MADELINE Nord ZTE A Talkpool 4/25/2020 7:35 1:43:15 Power Generator failure (Indeterminate) Team has been informed; ETA 09:20AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 07:54:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 13:54:32 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3456:56:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 291:29:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 163:21:45 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 148:07:03 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 44:45:03 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 42:40:03 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 24:16:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 23:52:03 RBS RBS Fault (Indeterminate) Team is on HGA031 working. After they will check this site. ETA : 11:00 AM. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 22:16:45 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 20:10:45 RBS RBS Fault (Indeterminate) DTRU Faulty, Spare needed to replaced, spare not yet available. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 16:56:45 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 12:36:03 RBS RBS Fault (Indeterminate) Team is working on the site INC367190 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 9:47:45 Power Power Failure (Indeterminate) Power team already dispatched, ETA 9:40AM. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 4:41:03 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 09:26:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 15:26:39 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off r by Class Class A B C D Total Total 4 1 6 14 25 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 4 1 1 0 4 Huawei 3 2 2 1 3 Network 25 4 3 1 25 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 240:28:26 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 203:59:26 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. ETR to be provide by them INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 54:02:28 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 50:22:58 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 41:53:28 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 41:17:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 32:06:58 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 28:00:58 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 11:48:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367197 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 23:29 11:48:28 Dependent Affected by the power issue at the main site Affected by HDC360 INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 8:01:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 4/25/2020 4:20 6:48:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/24/2020 ,8:00AM. ETR to be provide by them INC367315 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 5:05:58 Power Power Failure (Indeterminate) Road not ok because it's raining. Team can't reach the site for now. ETA not yet available INC367315 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 5:05:58 Dependent Affected by the power issue at the main site Affected by HGS294 INC367315 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G A Talkpool 4/25/2020 6:05 5:05:58 Dependent Affected by the power issue at the main site Affected by HGS294 INC367319 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 4/25/2020 6:34 4:34:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/24/2020 ,8:20AM. ETR 12:00PM INC367345 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/25/2020 8:16 3:01:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 2:17:28 Power Power Failure (Indeterminate) Team is aware, ETA 11:15AM, expired more update is expected from team. INC367428 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 4/25/2020 8:56 2:14:58 Transmission Transmission (Indeterminate) TX Team is informed. ETA not yet available INC367429 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/25/2020 9:12 1:58:58 Power Power Failure (Indeterminate) Team is informed. ETA: 11:40 AM INC367432 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/25/2020 9:36 1:41:28 Power Power Failure (Indeterminate) Team is aware, ETA 12:45PM. INC367432 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/25/2020 9:36 1:41:28 Dependent Affected by the power issue at the main site Affected by HDC234 INC367433 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/25/2020 9:44 1:33:28 Power Power Failure (Indeterminate) Team is aware, ETA 12:20PM. INC367355 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/25/2020 9:52 1:25:28 Transmission Transmission (Indeterminate) TX team has been requested, ETA 2:00PM. INC367440 HAIGA146 JEREMIE Grande-Anse Ericsson 2G C Talkpool 4/25/2020 10:12 0:58:58 Power Power Failure (Indeterminate) Team is informed. ETA: 11:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Apr 25 09:40:55 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 25 Apr 2020 15:40:55 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDS228 had fuel added at approximately 0830 and a request was made for hybrid team. It's now a power issue. Petrack, Did you update remedy ? Best Regards, [cid:image001.jpg at 01D61AF6.5EBAB660] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Bouloute Pierre Moise On Behalf Of Haiti Noc Sent: Saturday, April 25, 2020 11:27 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off r by Class Class A B C D Total Total 4 1 6 14 25 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 4 1 1 0 4 Huawei 3 2 2 1 3 Network 25 4 3 1 25 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 240:28:26 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 203:59:26 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset. ETR to be provide by them INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 54:02:28 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 50:22:58 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 41:53:28 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 41:17:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 32:06:58 Fuel Generator failure (Fuel issue) Fuel team is informed, 04/20/2020 03:26PM ETR to be provided. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 28:00:58 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 11:48:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367197 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/24/2020 23:29 11:48:28 Dependent Affected by the power issue at the main site Affected by HDC360 INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 8:01:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 4/25/2020 4:20 6:48:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/24/2020 ,8:00AM. ETR to be provide by them INC367315 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 5:05:58 Power Power Failure (Indeterminate) Road not ok because it's raining. Team can't reach the site for now. ETA not yet available INC367315 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 5:05:58 Dependent Affected by the power issue at the main site Affected by HGS294 INC367315 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G A Talkpool 4/25/2020 6:05 5:05:58 Dependent Affected by the power issue at the main site Affected by HGS294 INC367319 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 4/25/2020 6:34 4:34:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/24/2020 ,8:20AM. ETR 12:00PM INC367345 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/25/2020 8:16 3:01:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 2:17:28 Power Power Failure (Indeterminate) Team is aware, ETA 11:15AM, expired more update is expected from team. INC367428 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 4/25/2020 8:56 2:14:58 Transmission Transmission (Indeterminate) TX Team is informed. ETA not yet available INC367429 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/25/2020 9:12 1:58:58 Power Power Failure (Indeterminate) Team is informed. ETA: 11:40 AM INC367432 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/25/2020 9:36 1:41:28 Power Power Failure (Indeterminate) Team is aware, ETA 12:45PM. INC367432 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/25/2020 9:36 1:41:28 Dependent Affected by the power issue at the main site Affected by HDC234 INC367433 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/25/2020 9:44 1:33:28 Power Power Failure (Indeterminate) Team is aware, ETA 12:20PM. INC367355 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/25/2020 9:52 1:25:28 Transmission Transmission (Indeterminate) TX team has been requested, ETA 2:00PM. INC367440 HAIGA146 JEREMIE Grande-Anse Ericsson 2G C Talkpool 4/25/2020 10:12 0:58:58 Power Power Failure (Indeterminate) Team is informed. ETA: 11:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 10:57:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 16:57:51 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC367372 HDO445 LES ETROITS Ouest Huawei C Talkpool 4/25/2020 11:13 0:59:42 Power Power Failure (Indeterminate) Team is informed, ETA 02:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 10:59:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 16:59:32 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3459:59:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 294:19:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 166:24:01 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 47:35:12 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 45:30:12 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needed, spare not yet available., waiting for next update from team. INC366896 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/24/2020 9:00 27:19:01 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 25:19:01 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 23:13:01 RBS RBS Fault (Indeterminate) DTRU Faulty, spare already approved, team is waiting to collect it. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 19:59:01 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 12:50:01 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 7:31:12 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367450 HDS352 BOIS VERNA AAP Sud-Est Ericsson 3G D Talkpool 4/25/2020 4:50 7:31:12 Power Power Failure (Indeterminate) Team is informed. ETA 3:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 12:28:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 18:28:13 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off r by Class Class A B C D Total Total 4 3 6 16 29 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 0 0 0 21 ZTE 5 0 0 0 5 Huawei 3 2 2 0 3 Network 29 2 2 0 29 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 0 0 3 8 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 243:46:19 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 207:17:19 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset .Team cannot reach the site for replacement due to unsafe area, ETR Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 57:11:19 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 53:38:19 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 45:02:19 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 44:26:19 Power Power Failure (Solar System failure) Site will be back up once the batteries of solar system are fully charged. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 31:16:19 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 5:26:19 Power Power Failure (Solar System failure) Site will be back up once the batteries of solar system are fully charged. INC367428 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 4/25/2020 8:56 5:30:19 Transmission Transmission (Indeterminate) TX Team is informed. ETA 2:50 PM INC367355 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/25/2020 9:52 4:34:19 Transmission Transmission (Indeterminate) TX team has been requested, ETA 2:00PM expired, more update is expected from team. INC367458 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G A Talkpool 4/25/2020 10:12 4:14:19 Power Power Failure (Indeterminate) Team is informed. ETA 2:32 PM INC367446 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 4/25/2020 10:33 3:53:19 Power Generator failure (Head Cylinder Faulty) Head cylinder has a noise ,it needed to be be changed. More update is expected from Talkpool Team INC367450 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/25/2020 11:42 2:44:19 Power Power Failure (Indeterminate) Team is informed. ETA 3:30 PM INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 2:34:19 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367455 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 12:10 2:16:19 Power Power Failure (Indeterminate) Team is aware, ETA 2:50PM. INC367467 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/25/2020 13:00 1:26:19 Power Power Failure (Indeterminate) Team is aware, ETA 3:45 PM INC367459 HDS014 RUE SALOMON_MERGER Ouest Ericsson 3G B Talkpool 4/25/2020 12:58 1:28:19 Transmission Transmission (Indeterminate) Team is working on the site INC367462 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 13:13 1:13:19 Dependent Affected by the power issue at the main site Affected by HGA115 INC367462 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 13:13 1:13:19 Dependent Affected by the power issue at the main site Affected by HGA115 INC367462 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 13:13 1:13:19 Dependent Affected by the power issue at the main site Affected by HGA115 INC367462 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 4/25/2020 13:13 1:13:19 Power Power Failure (Indeterminate) Team is informed. ETA: 02:25 PM INC367432 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/25/2020 13:28 0:58:19 Power Power Failure (Indeterminate) Team is working on site. INC367432 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/25/2020 13:28 0:58:19 Dependent Affected by the power issue at the main site Affected by HDC234 INC367390 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 13:20 1:06:19 Power Generator failure (Indeterminate) Team is informed , ETA 2:40PM INC367395 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 0:51:19 Power Power Failure (Indeterminate) Team is aware, ETA 4:35PM INC367395 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 0:51:19 Dependent Affected by the power issue at the main site Affected by HDC155 INC367395 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 0:51:19 Dependent Affected by the power issue at the main site Affected by HDC155 INC367395 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 0:51:19 Dependent Affected by the power issue at the main site Affected by HDC155 INC367395 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 0:51:19 Dependent Affected by the power issue at the main site Affected by HDC155 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal, however due ongoing exchange fire between PNH and Gangs in the area of Downtown, power team still can't reach the site to restart the genset. Situation is being monitored with Reconnaissance support. Security No ETR yet INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Police will assist to work at the area, planning is ongoing with them. Day of intervention to be confirmed Security April, Friday 24th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 14:30:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 20:30:53 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off r by Class Class A B C D Total Total 1 4 3 19 27 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 0 0 0 24 ZTE 0 0 0 0 0 Huawei 3 2 2 0 3 Network 27 2 2 0 27 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 0 0 2 7 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 245:26:10 Power Generator failure (Indeterminate) Unsafe area due to bandits armed. Team cannot reach to the site INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 208:57:10 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset .Team can not reach the site for replacement due to unsafe area, ETR Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 58:58:55 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 55:24:28 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 46:49:55 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 46:13:55 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 33:02:28 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367428 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 4/25/2020 8:56 7:16:28 Transmission Transmission (Indeterminate) Due to big traffic jam, team can reach the site now. ETA not yet available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 7:13:55 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC367446 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 4/25/2020 10:33 5:33:10 Power Generator failure (Head Cylinder Faulty) Head cylinder has a noise ,it needed to be be changed. Follow up is ongoing for replacement INC367450 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/25/2020 11:42 4:30:28 Power Power Failure (Indeterminate) Team is informed. ETA 4:40 PM INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 4:14:10 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367455 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 12:10 4:03:55 Power Generator Failure (Starter battery failure) Starter battery faulty, team is looking for another one, new ETA 5:30PM. INC367459 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G B Talkpool 4/25/2020 12:58 3:14:28 Power Power Failure (Indeterminate) After TX team intervention, power team is on the site working. INC367467 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/25/2020 13:00 3:13:55 Power Power Failure (Indeterminate) Team is on site. INC367395 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 2:38:55 Power Power Failure (Indeterminate) Team is on site. INC367395 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 2:38:55 Dependent Affected by the power issue at the main site Affected by HDC155 INC367395 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 2:38:55 Dependent Affected by the power issue at the main site Affected by HDC155 INC367395 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 2:38:55 Dependent Affected by the power issue at the main site Affected by HDC155 INC367395 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 2:38:55 Dependent Affected by the power issue at the main site Affected by HDC155 INC367476 HDC213 CANGE Centre Ericsson 2G D Talkpool 4/25/2020 14:16 1:57:55 Power Power Failure (Indeterminate) Team is aware, ETA 4:35PM INC367476 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/25/2020 14:16 1:57:55 Dependent Affected by the power issue at the main site Affected by HDC213 INC367476 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 4/25/2020 14:16 1:57:55 Dependent Affected by the power issue at the main site Affected by HDC213 INC367476 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 4/25/2020 14:16 1:57:55 Dependent Affected by the power issue at the main site Affected by HDC213 INC367400 HDC215 HINCHE_AVIATION Centre Ericsson LTE B Talkpool 4/25/2020 15:00 1:13:55 Transmission Transmission (Indeterminate) Team is aware, ETA 5:00PM. INC367487 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 15:15 0:58:55 Power Power Failure (Indeterminate) Team is aware, ETA 5:40PM. INC367486 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 4/25/2020 15:28 0:44:28 Power Power Failure (Indeterminate) Team is informed. ETA 5:00 PM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 16:44:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 22:44:08 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3465:55:14 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 300:37:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 172:20:14 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 53:53:58 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 51:48:58 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needded, spare not yet available., waiting for next update from team. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 31:15:14 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 29:09:14 RBS RBS Fault (Indeterminate) DTRU Faulty, spare already collected to the region, next update will be shared 4/25/2020 at 8:00PM. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 25:55:14 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 18:46:14 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 13:49:58 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367450 HDS352 BOIS VERNA AAP Sud-Est Ericsson 3G D Talkpool 4/25/2020 4:50 13:49:58 Power Power Failure (Indeterminate) Team is working on the site INC367512 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/25/2020 15:52 2:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC367512 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/25/2020 15:52 2:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 16:45:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 22:45:00 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 6:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 17:02:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Apr 2020 23:02:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 25th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 25th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 211:13:18 Power Generator Failure (Engine Knocking ) Talkpool has broken down the genset .Team cannot reach the site for replacement due to unsafe area, ETR Not yet available INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 61:35:39 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool, more information is expected from TP. INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 57:55:17 Power Generator failure (Indeterminate) Gasket head cylinder faulty , follow up is ongoing. More update to be provided 4/25/2020 2:00 PM INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 49:26:39 Power Generator Failure (Engine broken) Talkpool Team break down the genset. New update is expected INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 48:50:39 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 35:33:17 Power Power Failure (Solar System failure) Solar site. Site will be recovered with fully sunrise INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 9:50:39 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC367446 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 4/25/2020 10:33 7:49:18 Power Generator failure (Head Cylinder Faulty) Head cylinder has a noise ,it needed to be changed. Follow up is ongoing for replacement INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 6:30:18 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367512 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/25/2020 15:52 2:58:39 Dependent Affected by the power issue at the main site Attached to HDS351 INC367512 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/25/2020 15:52 2:51:17 Power Power Failure (Indeterminate) Team have to take HPU's key and will arrived to the site ETA 8:00 PM INC367512 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/25/2020 15:52 2:51:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC367512 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/25/2020 15:52 2:51:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC367493 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 3G A Talkpool 4/25/2020 16:00 2:50:39 Transmission Transmission (Indeterminate) Team is aware, ETA 8:00PM. INC367516 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/25/2020 16:45 2:05:39 Power Transmission (Indeterminate) Team is aware, ETA 7:50PM. INC367469 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 4/25/2020 17:27 1:16:17 Fuel Generator failure (Fuel issue) Fuel team is informed 4/25/2020 5:20 PM. ETR to be provided by them. INC367495 HDO435 ROBIN Ouest Huawei 2G+3G C Talkpool 4/25/2020 17:54 0:49:17 Power Power Failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3465:55:14 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC360197 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 300:37:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU are Faulty. Feedback is expected from Talkpool Team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 172:20:14 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested, New update is expected INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 53:53:58 RBS RBS Fault (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 51:48:58 RBS RBS Fault (Indeterminate) Rectifier faulty , Two rectifiers are needded, spare not yet available., waiting for next update from team. INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 31:15:14 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 29:09:14 RBS RBS Fault (Indeterminate) DTRU Faulty, spare already collected to the region, next update will be shared 4/25/2020 at 8:00PM. INC367103 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/24/2020 16:20 25:55:14 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 18:46:14 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 13:49:58 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367450 HDS352 BOIS VERNA AAP Sud-Est Ericsson 3G D Talkpool 4/25/2020 4:50 13:49:58 Power Power Failure (Indeterminate) Team is working on the site INC367512 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/25/2020 15:52 2:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 INC367512 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/25/2020 15:52 2:47:58 Dependent Affected by the power issue at the main site Affected by HDS351 Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/24/2020 19:11 4/25/2020 1:11 6:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Site up by EDH power INC367195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 0:53 4/25/2020 7:26 6:33:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Under speed due to creeping dirty Need to be justified Team restart the genset INC367317 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 6:33 4/25/2020 8:29 1:56:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery faulty Need to be justified Restart with another battery INC367364 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 10:38 4/25/2020 11:18 0:40:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery discharged OK Restart with another battery INC367198 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 4/25/2020 4:20 4/25/2020 12:44 8:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Fuel added and site back on air INC367319 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 4/25/2020 6:34 4/25/2020 13:15 6:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Fuel added and site back on air INC367390 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 13:20 4/25/2020 14:33 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Alarm on CPS battery OK Reset alarm ,reset panel board ZTE INC362783 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/15/2020 10:40 4/25/2020 17:10 246:30:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to starter battery faulty Need to be justified starter battery install , oil filter changed and added 5/4gal of oil INC367508 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 15:52 4/25/2020 17:30 1:38:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheated due to Radiator dirty ok 1 gal coolant added , reset alarm and restart the genset INC367285 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G+LTE D Talkpool 4/25/2020 1:00 4/25/2020 7:24 6:24:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel valve closed OK Fuel valve turned ON and Genset restarted . INC367053 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/24/2020 3:04 4/25/2020 7:53 28:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC367315 HAIDS294 IMP_VILJOINT_LAURENT Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 4/25/2020 8:38 2:33:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK CSU Breaker has been reset INC367315 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 4/25/2020 6:05 4/25/2020 8:38 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGS294 Cascaded Back on air with the main site INC367315 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G A Talkpool 4/25/2020 6:05 4/25/2020 8:38 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGS294 Cascaded Back on air with the main site INC367440 HAIGA146 JEREMIE Grande-Anse ZTE 2G C Talkpool 4/25/2020 10:12 4/25/2020 10:34 0:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Faulty main breaker . Need to be justified Faulty main breaker has been replaced, by one taken on HDS100 INC367429 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/25/2020 9:12 4/25/2020 12:16 3:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure in the Genset Need to be justified 1 gallon and half of oil added and genset restarted INC367462 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 13:13 4/25/2020 14:19 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Back on air with the main site INC367462 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 13:13 4/25/2020 14:19 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Back on air with the main site INC367462 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 4/25/2020 13:13 4/25/2020 14:19 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Back on air with the main site INC367462 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 4/25/2020 13:13 4/25/2020 15:36 2:23:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to unfixed magnetic pickup OK Technician just fixed the Magnetic pickup INC367458 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G A Talkpool 4/25/2020 10:12 4/25/2020 16:17 6:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) RBS breaker tripped Need to be justified reset all RBS breaker. INC367491 HDO359 VIALET Ouest Ericsson 2G C Talkpool 4/25/2020 16:26 4/25/2020 17:31 1:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367491 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G C Talkpool 4/25/2020 16:26 4/25/2020 17:31 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back on air with the main site INC367491 HGA030 MIRAGOANE_II Nippes Ericsson 2G B Talkpool 4/25/2020 16:26 4/25/2020 17:31 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back on air with the main site INC367491 HGA036 BANDACHITA Nippes Ericsson 2G C Talkpool 4/25/2020 16:26 4/25/2020 17:31 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back on air with the main site INC367491 HGA017 CHALON Nippes Ericsson 2G B Talkpool 4/25/2020 16:26 4/25/2020 17:31 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back on air with the main site INC367428 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 4/25/2020 8:56 4/25/2020 16:23 7:27:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367486 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 4/25/2020 15:28 4/25/2020 17:27 1:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367450 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/25/2020 11:42 4/25/2020 17:02 5:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367459 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G B Talkpool 4/25/2020 12:58 4/25/2020 15:36 2:38:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to oil consumption Need to be justified 1/2 gal. of oil added INC367301 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 4/25/2020 3:20 4/25/2020 8:25 5:05:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367301 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 4/25/2020 3:20 4/25/2020 8:25 5:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC206 Cascaded Back on air with the main site INC367301 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 4/25/2020 3:20 4/25/2020 8:25 5:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC206 Cascaded Back on air with the main site INC367301 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 4/25/2020 3:20 4/25/2020 8:25 5:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC206 Cascaded Back on air with the main site INC367168 HDN106 CERCA_LA_SOURCE Centre Ericsson 2G D O&M FUEL 4/25/2020 6:41 4/25/2020 8:38 1:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367183 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/24/2020 22:39 4/25/2020 9:00 10:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC367190 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/24/2020 23:29 4/25/2020 9:15 9:46:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367333 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 7:36 4/25/2020 10:15 2:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367333 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 7:36 4/25/2020 10:15 2:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Back up with sunrise. INC367333 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 4/25/2020 7:36 4/25/2020 10:15 2:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Back up with sunrise. INC367124 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/24/2020 18:00 4/25/2020 10:35 16:35:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified MMU Cold Restart at Far End HDC155 INC367294 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/25/2020 3:16 4/25/2020 11:30 8:14:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC367432 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/25/2020 9:36 4/25/2020 11:40 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367432 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 4/25/2020 9:36 4/25/2020 11:40 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC234 Cascaded Back on air with the main site INC367433 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/25/2020 9:44 4/25/2020 12:35 2:51:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. Need to be justified :Screw has been replaced and the DC alternator has been tightened. INC367432 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 4/25/2020 13:28 4/25/2020 15:50 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367355 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/25/2020 9:52 4/25/2020 14:27 4:35:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367455 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 4/25/2020 12:10 4/25/2020 16:30 4:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367476 HDC213 CANGE Centre Ericsson 2G D Talkpool 4/25/2020 14:16 4/25/2020 17:00 2:44:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK 1 gallon of coolant added & 1/2 gallon of oil added and genset restarted. INC367476 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 4/25/2020 14:16 4/25/2020 17:00 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Back on air with the main site INC367476 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 4/25/2020 14:16 4/25/2020 17:00 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Back on air with the main site INC367476 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 4/25/2020 14:16 4/25/2020 17:00 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Back on air with the main site INC367400 HDC215 HINCHE_AVIATION Centre Ericsson LTE B Talkpool 4/25/2020 15:00 4/25/2020 17:30 2:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367467 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 4/25/2020 13:00 4/25/2020 17:40 4:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC367395 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 4/25/2020 17:40 4:05:00 4:00:00 Not Compliant Transmission Transmission Transmission (Indeterminate) Pending Need to be justified INC367395 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 4/25/2020 17:40 4:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC367395 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 4/25/2020 17:40 4:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC367395 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 4/25/2020 17:40 4:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site INC367395 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/25/2020 13:35 4/25/2020 17:40 4:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Back on air with the main site Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364532 HDO359 VIALET Ouest Ericsson 2G B O&M RAN 4/19/2020 5:24 4/25/2020 11:16 149:52:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC366730 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 4/24/2020 9:39 4/25/2020 13:18 27:39:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Need to be justified RUS01B3 has been replaced INC367165 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 4/24/2020 20:55 4/25/2020 15:12 18:17:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 18:36:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 00:36:33 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off r by Class Class A B C D Total Total 1 3 3 5 12 Sites off r by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 6 ZTE 1 1 1 0 1 Huawei 5 1 1 0 5 Network 12 3 2 0 12 Sites off r by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 1 0 0 0 12 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 213:25:04 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel tomorrow to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 63:19:04 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 51:10:04 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 50:34:04 Power Power Failure (Solar System failure) Solar system failed. Talkpool does not manage his team to reach the site INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 37:24:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 11:34:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 8:42:04 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC366638 HDO453 BOUKAN CHAT Ouest Huawei 2G+3G C Talkpool 4/25/2020 16:24 4:10:04 Power Power Failure (Indeterminate) Engine broken reported by Talkpool. They will soon share the photos for the necessary follow-up INC367469 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 4/25/2020 17:27 3:07:04 Fuel Generator failure (Fuel issue) Fuel team is informed 4/25/2020 5:20 PM. ETR to be provided by them. INC367495 HDO435 ROBIN Ouest Huawei 2G+3G C Talkpool 4/25/2020 17:54 2:40:04 Power Power Failure (Indeterminate) Team has been informed. ETA: 9:00 PM. INC367606 HDO320 POINTE_A_RAQUETTES Ouest Huawei 2G+3G C Talkpool 4/25/2020 19:08 1:26:04 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367547 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 4/25/2020 19:42 0:52:04 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 19:46:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 01:46:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3469:24:08 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 303:42:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 175:49:08 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 56:58:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 54:53:08 RBS RBS Fault (Indeterminate) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 16:54:08 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 1:24:08 Power Power Failure (Solar System failure) Sector will be back up once the batteries of solar system are fully charged. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 0:59:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/25/2020 20:50 0:54:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 20:29:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 02:29:48 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 1 1 5 11 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 1 0 0 6 ZTE 0 0 0 0 0 Huawei 5 1 1 1 5 Network 11 2 1 1 11 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 0 0 0 1 11 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 215:19:07 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel tomorrow to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 65:13:07 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 53:04:07 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 39:18:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 13:28:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 10:36:07 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Huawei 2G+3G C Talkpool 4/25/2020 19:08 3:20:07 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367553 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 20:39 1:49:07 Power Generator failure (Indeterminate) Team has been dispatched ETA 10H30 PM. INC367556 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 20:50 1:38:07 Power Generator failure (Indeterminate) Team has been dispatched ETA 11H10 PM. INC367556 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 20:50 1:38:07 Dependent Affected by the power issue at the main site Affected by HAIDO554 INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 0:48:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 22:32:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 04:32:54 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 7 1 5 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 1 0 0 7 ZTE 6 2 2 2 6 Huawei 6 1 1 1 6 Network 19 4 3 3 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 0 0 0 6 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 217:19:24 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel today to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 67:13:24 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 55:04:24 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 41:18:24 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 15:28:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 12:36:24 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 5:20:24 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 2:48:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367628 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 2:32:24 Power Generator failure (Indeterminate) Rescue ongoing ETA to be provided. INC367628 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 2:32:24 Dependent Affected by the power issue at the main site Affected by HDO621 INC367628 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 2:32:24 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 21:56 2:32:24 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 2:32:24 Dependent Affected by the power issue at the main site Affected by HDO621 INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 1:54:24 Power Generator failure (Indeterminate) Team will reach the site on 4/26/2020 at 12:30 AM. INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 1:54:24 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 1:54:24 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 1:32:24 Power Generator failure (Indeterminate) Team is waiting access INC367633 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/25/2020 23:12 1:16:24 Power Generator failure (Indeterminate) Team has been dispatched ETA 1H30 AM. INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 0:39:24 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 22:38:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 04:38:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 306:26:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 59:42:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 57:37:24 RBS RBS Fault (Indeterminate) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 19:38:24 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3472:08:24 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 178:33:24 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 4:08:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 3:43:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/25/2020 20:50 3:38:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367569 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/25/2020 20:50 3:38:24 RBS RBS Fault (Indeterminate) Sectro A down. Team has been informed. ETA not yet provided INC367579 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 4/25/2020 23:30 0:58:24 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Apr 25 23:11:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 05:11:43 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 9 1 5 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 1 0 0 9 ZTE 6 2 2 2 6 Huawei 7 1 1 1 7 Network 22 4 3 3 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 0 0 1 6 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 218:00:32 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gasoline is mixed with water. They will flush it and put fuel today to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 67:54:32 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 55:45:32 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 41:59:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 16:09:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 13:17:32 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 6:01:32 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 3:29:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367628 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 3:13:32 Power Generator failure (Indeterminate) Rescue ongoing ETA to be provided. INC367628 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 3:13:32 Dependent Affected by the power issue at the main site Affected by HDO621 INC367628 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 3:13:32 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 21:56 3:13:32 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 3:13:32 Dependent Affected by the power issue at the main site Affected by HDO621 INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 2:35:32 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 2:35:32 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 2:35:32 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 2:13:32 Power Generator failure (Indeterminate) Team is waiting access INC367633 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/25/2020 23:12 1:57:32 Power Generator failure (Indeterminate) Team has been dispatched ETA 1H30 AM. INC367638 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:23 1:46:32 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:20 AM INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 1:20:32 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:10 AM INC367639 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/26/2020 0:24 0:45:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 0:29:32 Transmission Transmission (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 01:19:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 07:19:48 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 7 10 1 6 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 10 ZTE 5 2 2 1 5 Huawei 9 1 1 1 9 Network 24 4 3 2 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 0 0 1 7 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 220:09:07 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel today to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 70:03:07 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 57:54:07 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 44:08:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 18:18:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 15:26:07 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 8:10:07 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 5:38:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367628 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 5:22:07 Power Generator failure (Indeterminate) Rescue ongoing ETA to be provided. INC367628 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 5:22:07 Dependent Affected by the power issue at the main site Affected by HDO621 INC367628 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 5:22:07 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 21:56 5:22:07 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 5:22:07 Dependent Affected by the power issue at the main site Affected by HDO621 INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 4:44:07 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 4:44:07 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 4:44:07 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 4:22:07 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC367638 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:23 3:55:07 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:20 AM INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 3:29:07 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:10 AM INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 3:13:07 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 3:13:07 Dependent Affected by the power issue at the main site Affected by HDO293 INC367639 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/26/2020 0:24 2:54:07 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 2:38:07 Transmission Transmission (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 2:28:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 01:25:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 07:25:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 309:22:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 70:09:22 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 62:38:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 60:33:22 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 58:00:22 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 22:34:22 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 18:24:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 5:44:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 2:34:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367591 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/26/2020 1:52 1:32:22 Fiber Transmission (Fiber issue) Affected by the Fiber link SDH001(ACIERIE)-SDH004(BOIS NEUF) INC367592 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/26/2020 2:44 0:40:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 02:08:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 08:08:38 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 7 10 1 6 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 10 ZTE 5 2 2 1 5 Huawei 9 1 1 1 9 Network 24 4 3 2 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 0 0 1 7 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 220:58:45 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel today to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 70:52:45 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 58:43:45 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 44:57:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 19:07:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 16:15:45 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 8:59:45 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 6:27:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367628 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 6:11:45 Power Generator failure (Indeterminate) Rescue ongoing ETA to be provided. INC367628 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/25/2020 21:56 6:11:45 Dependent Affected by the power issue at the main site Affected by HDO621 INC367628 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 6:11:45 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 21:56 6:11:45 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 6:11:45 Dependent Affected by the power issue at the main site Affected by HDO621 INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 5:33:45 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 5:33:45 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 5:33:45 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 5:11:45 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC367638 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:23 4:44:45 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:20 AM INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 4:18:45 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:10 AM INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 4:02:45 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 4:02:45 Dependent Affected by the power issue at the main site Affected by HDO293 INC367639 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/26/2020 0:24 3:43:45 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 3:27:45 Transmission Transmission (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 3:17:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 04:14:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 10:14:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3477:53:25 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 312:11:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 184:18:25 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 65:27:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 63:22:25 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 25:23:25 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 9:53:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 9:28:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367569 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/25/2020 20:50 9:23:25 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA: 07:30h INC367579 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 4/25/2020 23:30 6:43:25 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA: 07:40h INC367591 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/26/2020 1:52 4:21:25 Fiber Transmission (Fiber issue) Affected by the Fiber link SDH001(ACIERIE)-SDH004(BOIS NEUF) INC367600 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 4/26/2020 4:50 1:23:25 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 11:00 AM. INC367703 HGA003 DELATE Ouest Ericsson 2G B Talkpool 4/26/2020 5:35 0:38:25 Dependent Affected by the power issue at the main site Affected by HDO359 INC367703 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/26/2020 5:35 0:38:25 Dependent Affected by the power issue at the main site Affected by HDO359 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 05:11:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 11:11:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 26th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 26th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 223:50:27 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel today to bring up INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 73:44:27 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 61:35:27 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 47:49:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 21:59:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 19:07:27 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 11:51:27 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 9:19:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367628 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 9:03:27 Power Generator failure (Indeterminate) Rescue ongoing ETA 7:10 AM INC367628 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 9:03:27 Dependent Affected by the power issue at the main site Affected by HDO621 INC367628 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 9:03:27 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 21:56 9:03:27 Dependent Affected by the power issue at the main site Affected by HDO621 INC367636 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 9:03:27 Dependent Affected by the power issue at the main site Affected by HDO621 INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 8:25:27 Power Generator failure (Indeterminate) Team is working on site INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 8:25:27 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 8:25:27 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 8:03:27 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC367638 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:23 7:36:27 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:20 AM INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 7:10:27 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 2/29/2020 ETA 7:10 AM INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 6:54:27 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 6:54:27 Dependent Affected by the power issue at the main site Affected by HDO293 INC367639 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/26/2020 0:24 6:35:27 Power Generator failure (Indeterminate) Team is working on site INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 6:19:27 Transmission Transmission (Indeterminate) The watchman is available now. The team will be held on site at 7:10 AM. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 6:09:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 2:59:27 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 7:15 AM. INC367653 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/26/2020 4:40 2:19:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 2:09:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367656 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 4/26/2020 4:56 2:03:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM. INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/26/2020 5:16 1:43:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:35h INC367702 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 5:35 1:24:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM. INC367703 HDO359 VIALET Ouest Ericsson 2G C Talkpool 4/26/2020 5:35 1:24:27 Power Generator failure (Indeterminate) Team is working on site INC367703 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G C Talkpool 4/26/2020 5:35 1:24:27 Dependent Affected by the power issue at the main site Affected by HDO359 INC367703 HGA036 BANDACHITA Nippes Ericsson 2G C Talkpool 4/26/2020 5:35 1:24:27 Dependent Affected by the power issue at the main site Affected by HDO359 INC367703 HGA030 MIRAGOANE_II Nippes Ericsson 2G B Talkpool 4/26/2020 5:35 1:24:27 Dependent Affected by the power issue at the main site Affected by HDO359 INC367703 HGA017 CHALON Nippes Ericsson 2G B Talkpool 4/26/2020 5:35 1:24:27 Dependent Affected by the power issue at the main site Affected by HDO359 INC367707 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/26/2020 6:24 0:35:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367663 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 6:48 0:11:27 Power Generator failure (Indeterminate) Team is informed ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3478:39:27 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 312:57:27 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 185:04:27 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 66:13:27 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 64:08:27 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 26:09:27 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 10:39:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 10:14:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367569 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/25/2020 20:50 10:09:27 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA: 07:30h INC367579 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 4/25/2020 23:30 7:29:27 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA: 09:20h INC367591 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/26/2020 1:52 5:07:27 Fiber Transmission (Fiber issue) Affected by the Fiber link SDH001(ACIERIE)-SDH004(BOIS NEUF) INC367600 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 4/26/2020 4:50 2:09:27 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 11:00 AM. INC367703 HGA003 DELATE Ouest Ericsson 2G B Talkpool 4/26/2020 5:35 1:24:27 Dependent Affected by the power issue at the main site Affected by HDO359 INC367703 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/26/2020 5:35 1:24:27 Dependent Affected by the power issue at the main site Affected by HDO359 INC367662 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/26/2020 5:35 1:24:27 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 8:00 AM. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367512 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/25/2020 15:52 4/25/2020 19:58 4:06:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped, alimentation cable loose Need to be justified Reset breaker, alimentation cable tight. INC367512 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/25/2020 15:52 4/25/2020 19:58 4:06:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back on air with the main site INC367512 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/25/2020 15:52 4/25/2020 19:58 4:06:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back on air with the main site INC366300 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 4/23/2020 8:48 4/25/2020 21:25 60:37:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 gal. of oil added and genset restarted. INC367495 HDO435 ROBIN Ouest Huawei 2G+3G C Talkpool 4/25/2020 17:54 4/25/2020 21:10 3:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC367469 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 4/25/2020 17:27 4/25/2020 19:09 1:42:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC367516 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/25/2020 16:45 4/25/2020 19:45 3:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil and 0.5 gallon of coolant added INC364040 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/24/2020 14:00 4/25/2020 20:45 30:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC367493 HDN230 NAN_CHAMPS Nord-Ouest Ericsson 3G A Talkpool 4/25/2020 16:00 4/25/2020 18:50 2:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details still pending from team INC367512 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/25/2020 15:52 4/25/2020 19:58 4:06:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS351 Cascaded Back on air with the main site INC367547 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 4/25/2020 19:42 4/25/2020 20:30 0:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC366665 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/23/2020 18:00 4/25/2020 20:40 50:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC367598 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/26/2020 4:32 4/26/2020 5:20 0:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC367446 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 4/25/2020 10:33 4/25/2020 18:43 8:10:00 4:00:00 Not Compliant Power Generator failure (Head Cylinder Faulty) (Head Cylinder Faulty) Need to be justified RCA and resolution details to be provided by the contractor INC367551 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 20:34 4/25/2020 22:20 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK OlympianP11: no alarm displayed /no battery starter Team restart with another battery INC367553 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 20:39 4/25/2020 23:16 2:37:00 4:00:00 Compliant Power Genrator failure (Indeterminate) Indeterminate OK All the breakers have been reset INC367556 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 20:50 4/25/2020 23:23 2:33:00 4:00:00 Compliant Power Generator Failure (Overheat) Radiator dirty OK Radiator cleaned, water added and genset restarted INC367556 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 20:50 4/25/2020 23:23 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO554 OK Recovered with the main site INC367633 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 23:12 4/26/2020 1:50 2:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolution details to be provided by the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367197 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/24/2020 23:29 4/25/2020 21:18 21:49:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been fully recharged INC366949 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/24/2020 13:06 4/25/2020 19:50 30:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty DTRU Spare DTRU has been replaced INC366671 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/24/2020 11:00 4/25/2020 21:32 34:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been fully recharged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 06:26:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 12:26:24 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 10 5 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 5 3 3 0 5 Huawei 6 1 1 1 6 Network 29 5 4 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 2 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 224:47:17 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel , ETA 9:30AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 74:58:46 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 62:49:46 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 48:57:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 23:13:46 Power Power Failure (Solar System failure) Solar system failed, team is on site. INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 20:04:17 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 12:59:26 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 10:33:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Power Generator failure (Indeterminate) Team is working on the site INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 9:00:17 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 8:07:17 Power Generator failure (Indeterminate) ETA expired , New ETA 8:45AM INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 7:51:17 Power Generator failure (Indeterminate) Team is working on site INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 7:51:17 Dependent Affected by the power issue at the main site Affected by HDO293 INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 7:27:26 Transmission Transmission (Indeterminate) Team is working on the site INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 7:23:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 4:07:26 Transmission Transmission (Indeterminate) Team is working on the site INC367653 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/26/2020 4:40 3:33:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 3:23:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367656 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 4/26/2020 4:56 3:11:26 Power Generator failure (Indeterminate) Team is working on the site INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/26/2020 5:16 2:57:46 Power Power Failure (Indeterminate) Site suspected out of fuel waiting for pictures to confirm. INC367702 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 5:35 2:32:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:20 AM. INC367707 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/26/2020 6:24 1:43:26 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8:40 PM INC367663 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 6:48 1:08:17 Power Generator failure (Indeterminate) Team is informed , ETA 8:20AM INC367665 HDO335 PALMA Ouest Ericsson 2G C Talkpool 4/26/2020 7:00 1:07:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 0:33:46 Power Power Failure (Indeterminate) Team is aware, ETA not provided. INC367712 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/26/2020 7:48 0:19:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367712 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/26/2020 7:48 0:19:26 Dependent Affected by the power issue at the main site Affected by HDO385 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 07:19:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 13:19:27 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 2 4 4 9 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 0 0 0 13 ZTE 5 3 3 0 5 Huawei 1 1 1 0 1 Network 19 4 4 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 1 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 225:50:27 Power Generator failure (Indeterminate) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel , ETA 9:30AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 75:52:39 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 63:43:39 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 49:54:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 24:07:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 11:27:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 10:30:01 Fuel Generator failure (Fuel issue) Team is informed 4/26/2020 8:15 AM. ETR to be provided by them. INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 10:30:01 Dependent Affected by Fuel issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 10:30:01 Dependent Affected by Fuel issue at the main site Affected by HAIDS118 INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 8:17:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 5:04:01 Transmission Transmission (Indeterminate) Team is working on the site INC367653 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/26/2020 4:40 4:27:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 4:17:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367656 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 4/26/2020 4:56 4:08:01 Power Generator failure (Indeterminate) Team is working on the site INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A O&M_Fuel 4/26/2020 5:16 3:51:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/26/2020 at 8:55AM. INC367702 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 5:35 3:29:01 Power Generator failure (Indeterminate) Team is working on the site INC367707 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/26/2020 6:24 2:40:01 Power Generator failure (Indeterminate) Team is working on the site INC367665 HDO335 PALMA Ouest Ericsson 2G C Talkpool 4/26/2020 7:00 2:04:01 Power Generator failure (Indeterminate) Team is informed. ETA 10:50 AM INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 1:27:39 Power Power Failure (Indeterminate) Team is aware, ETA 10:30AM. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 07:25:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 13:25:11 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3480:47:39 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 315:04:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 187:12:39 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 68:20:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 66:15:17 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 28:16:17 RBS RBS Fault (Faulty Fiber connector) Fiber faulty. Follow up is ongoing. ETA not yet available INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 12:47:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 12:22:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367579 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 4/25/2020 23:30 9:37:39 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA: 09:20h INC367591 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/26/2020 1:52 7:14:17 Fiber Transmission (Fiber issue) Affected by the Fiber link SDH001(ACIERIE)-SDH004(BOIS NEUF) INC367600 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 4/26/2020 4:50 4:16:17 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 11:00 AM. INC367662 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/26/2020 5:35 3:31:17 RBS RBS Fault (Indeterminate) Team is working on the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 07:25:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 13:25:42 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Apr 26 07:46:01 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 26 Apr 2020 13:46:01 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, HDO320 ? Restored HDS118 ? Out of fuel/ ticket resolved HDO666- TWA HDO223 -RESTORED HDO293 ? RESTORED HDC307 ? OUT OF FUEL Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 April 2020 08:28 Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 10 5 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 5 3 3 0 5 Huawei 6 1 1 1 6 Network 29 5 4 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 2 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 224:47:17 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel , ETA 9:30AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 74:58:46 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 62:49:46 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 48:57:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 23:13:46 Power Power Failure (Solar System failure) Solar system failed, team is on site. INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 20:04:17 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 12:59:26 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 10:33:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Power Generator failure (Indeterminate) Team is working on the site INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 9:00:17 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 8:07:17 Power Generator failure (Indeterminate) ETA expired , New ETA 8:45AM INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 7:51:17 Power Generator failure (Indeterminate) Team is working on site INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 7:51:17 Dependent Affected by the power issue at the main site Affected by HDO293 INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 7:27:26 Transmission Transmission (Indeterminate) Team is working on the site INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 7:23:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 4:07:26 Transmission Transmission (Indeterminate) Team is working on the site INC367653 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/26/2020 4:40 3:33:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 3:23:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367656 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 4/26/2020 4:56 3:11:26 Power Generator failure (Indeterminate) Team is working on the site INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/26/2020 5:16 2:57:46 Power Power Failure (Indeterminate) Site suspected out of fuel waiting for pictures to confirm. INC367702 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 5:35 2:32:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:20 AM. INC367707 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/26/2020 6:24 1:43:26 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8:40 PM INC367663 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 6:48 1:08:17 Power Generator failure (Indeterminate) Team is informed , ETA 8:20AM INC367665 HDO335 PALMA Ouest Ericsson 2G C Talkpool 4/26/2020 7:00 1:07:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 0:33:46 Power Power Failure (Indeterminate) Team is aware, ETA not provided. INC367712 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/26/2020 7:48 0:19:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367712 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/26/2020 7:48 0:19:26 Dependent Affected by the power issue at the main site Affected by HDO385 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team?s intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team?s intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[49630410].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[49630410].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 62F10ACE3F6046C88E263BCA4B612D81.png Type: image/png Size: 132 bytes Desc: 62F10ACE3F6046C88E263BCA4B612D81.png URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 07:52:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 13:52:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello Nikhil, All the below comments are already in the 9 AM report. BR, NOC team From: Nikhil Govind Sent: Sunday, April 26, 2020 9:46 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 8:00 AM Hello NOC, Please see the updated comments, HDO320 - Restored HDS118 - Out of fuel/ ticket resolved HDO666- TWA HDO223 -RESTORED HDO293 - RESTORED HDC307 - OUT OF FUEL Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 April 2020 08:28 Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 10 5 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 5 3 3 0 5 Huawei 6 1 1 1 6 Network 29 5 4 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 2 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 224:47:17 Power Generator Failure (Engine Knocking ) Team installed the portable already. But gazoline is mixed with water. They will flush it and put fuel , ETA 9:30AM INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 74:58:46 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 62:49:46 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 48:57:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 23:13:46 Power Power Failure (Solar System failure) Solar system failed, team is on site. INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 20:04:17 Power Generator failure (Indeterminate) The site will be back in service with commercial power source (EDH) INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 12:59:26 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 4/26/2020 as soon as the boats are available. INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 10:33:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Power Generator failure (Indeterminate) Team is working on the site INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/25/2020 22:34 9:33:26 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 9:00:17 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 8:07:17 Power Generator failure (Indeterminate) ETA expired , New ETA 8:45AM INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 7:51:17 Power Generator failure (Indeterminate) Team is working on site INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 7:51:17 Dependent Affected by the power issue at the main site Affected by HDO293 INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 7:27:26 Transmission Transmission (Indeterminate) Team is working on the site INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 0:50 7:23:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 4:07:26 Transmission Transmission (Indeterminate) Team is working on the site INC367653 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/26/2020 4:40 3:33:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 3:23:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367656 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 4/26/2020 4:56 3:11:26 Power Generator failure (Indeterminate) Team is working on the site INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 4/26/2020 5:16 2:57:46 Power Power Failure (Indeterminate) Site suspected out of fuel waiting for pictures to confirm. INC367702 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 5:35 2:32:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:20 AM. INC367707 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/26/2020 6:24 1:43:26 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8:40 PM INC367663 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 6:48 1:08:17 Power Generator failure (Indeterminate) Team is informed , ETA 8:20AM INC367665 HDO335 PALMA Ouest Ericsson 2G C Talkpool 4/26/2020 7:00 1:07:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 0:33:46 Power Power Failure (Indeterminate) Team is aware, ETA not provided. INC367712 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/26/2020 7:48 0:19:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367712 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/26/2020 7:48 0:19:26 Dependent Affected by the power issue at the main site Affected by HDO385 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 09:35:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 15:35:59 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 7 10 7 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 0 0 0 20 ZTE 5 3 3 0 5 Huawei 2 1 1 0 2 Network 25 4 4 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 3 0 2 12 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 228:22:51 Power Generator Failure (Engine Knocking ) Team are flushing the tank now. Will be restored in a while INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 78:16:51 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 66:07:51 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 52:21:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 26:31:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 12:57:51 Fuel Generator failure (Fuel issue) Team is informed 4/26/2020 8:15 AM. ETR to be provided by them. INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 12:57:51 Dependent Affected by Fuel issue at the main site Affected by HAIDS118 INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 12:57:51 Dependent Affected by Fuel issue at the main site Affected by HAIDS118 INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 7:31:51 Transmission Transmission (Indeterminate) Team is still working on the site INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 6:41:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A O&M_Fuel 4/26/2020 5:16 6:15:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/26/2020 at 8:55AM. INC367665 HDO335 PALMA Ouest Ericsson 2G C Talkpool 4/26/2020 7:00 4:31:51 Power Generator failure (Indeterminate) ETA 10:50 AM expired. Update is expected from talkpool INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 3:51:51 Power Power Failure (Indeterminate) Team is aware, ETA 10:30AM expired, more update is expected from team. INC367723 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/26/2020 9:21 2:10:51 Power Generator failure (Indeterminate) Team is informed. ETA 1:00 PM INC367723 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 2:10:51 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/26/2020 9:21 2:10:51 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 2:10:51 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 4/26/2020 9:21 2:10:51 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/26/2020 9:28 2:03:51 Dependent Affected by the power issue at the main site Affected by HDS351 INC367682 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 9:23 2:08:51 Power Generator failure (Indeterminate) Team is working on the site INC367682 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 4/26/2020 9:23 2:08:51 Dependent Affected by the power issue at the main site Affected by HGA106 INC367669 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 4/26/2020 9:33 1:58:51 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 10:40AM , ETR to be provide by them INC367698 HGA001 MORNE_BLANC Ouest Ericsson 3G+LTE A Talkpool 4/26/2020 10:20 1:11:51 Transmission Transmission (Indeterminate) Team is informed. ETA: 1:00 PM INC367698 HGA017 CHALON Ouest Ericsson 3G B Talkpool 4/26/2020 10:20 1:11:51 Dependent Affected by the Transmission issue at the main site Affected by HGA001 INC367698 HGA002 MIRAGOANE Ouest Ericsson 3G+LTE B Talkpool 4/26/2020 10:20 1:11:51 Dependent Affected by the Transmission issue at the main site Affected by HGA001 INC367698 HGA028 BEKIN_ MIRAGOANE Ouest Ericsson 3G C Talkpool 4/26/2020 10:20 1:11:51 Dependent Affected by the Transmission issue at the main site Affected by HGA001 INC367698 HGA030 MIRAGOANE_II Ouest Ericsson 3G B Talkpool 4/26/2020 10:20 1:11:51 Dependent Affected by the Transmission issue at the main site Affected by HGA001 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 12:36:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 18:36:21 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 2 3 7 9 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 0 0 14 ZTE 3 0 0 0 3 Huawei 4 1 1 0 4 Network 21 2 1 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 3 1 1 5 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 231:20:27 Power Generator Failure (Engine Knocking ) There is a dynamo issue on the portable genset installed. Team on site to install another portable genset INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 81:14:27 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 69:05:27 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 29:29:27 Power Power Failure (Solar System failure) 2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 10:29:27 Transmission Transmission (Indeterminate) Team is still working on the site INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 9:39:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 6:49:27 Power Generator Failure (Starter battery failure) Starter battery faulty, team is looking for a battery to start the genset. INC367723 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/26/2020 9:21 5:08:27 Power Generator failure (Indeterminate) Talkpool can't provide update for now. Team is unreachable INC367723 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 5:08:27 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/26/2020 9:21 5:08:27 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 5:08:27 Dependent Affected by the power issue at the main site Affected by HDS351 INC367723 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/26/2020 9:21 5:08:27 Dependent Affected by the power issue at the main site Affected by HDS351 INC367682 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M Fuel 4/26/2020 9:23 5:06:27 Fuel Generator failure (Fuel issue) Team is informed 4/26/2020 11:50 AM. ETR to be provided by them. INC367682 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 9:23 5:06:27 Dependent Affected by Fuel issue at the main site Affected by HGA106 INC367669 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 4/26/2020 9:33 4:56:27 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 10:40AM , ETR to be provide by them INC367749 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/26/2020 11:35 2:54:27 Power Power Failure (Indeterminate) Team is aware, ETA 2:10PM. INC367750 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/26/2020 11:43 2:46:27 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 2:08 PM , ETR to be provide by them INC367754 HDS021 ST CYR Sud-Est Ericsson 2G+3G B Talkpool 4/26/2020 12:17 2:12:27 Fiber Transmission (Fiber issue) Affected by fiber cut between the link SDH013(JACMEL) - SDH028(TURGEAU). INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 12:21 2:08:27 Power Generator failure (Indeterminate) Team is informed. ETA 3:00 PM INC367758 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 12:49 1:40:27 Power Generator failure (Indeterminate) Team is informed , ETA 2:15PM INC367700 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/26/2020 13:40 0:49:27 Power Power Failure (Indeterminate) Team is aware, ETA 3:00PM . Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 14:27:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 20:27:59 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 2 2 2 6 12 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 7 ZTE 3 3 0 0 3 Huawei 2 1 1 0 2 Network 12 4 1 0 12 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 8 2 1 0 1 12 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 232:38:47 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team left the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 82:56:32 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 70:47:32 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 31:11:32 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 11:21:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367682 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M Fuel 4/26/2020 9:23 6:41:54 Fuel Generator failure (Fuel issue) Team is informed 4/26/2020 11:50 AM. ETR to be provided by them. INC367682 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 9:23 6:41:54 Dependent Affected by Fuel issue at the main site Affected by HGA106 INC367750 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/26/2020 11:43 4:04:47 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 2:08 PM , ETR to be provide by them INC367754 HDS021 ST CYR Sud-Est Ericsson 2G B Talkpool 4/26/2020 12:17 3:47:54 Fiber Transmission (Fiber issue) Affected by fiber cut between the link SDH013(JACMEL) - SDH028(TURGEAU). INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 12:21 3:43:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:30 PM INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 1:42:47 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367827 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/26/2020 14:36 1:35:32 Power Power Failure (Indeterminate) Team is aware, ETA 6:20PM. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Apr 26 14:45:40 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 26 Apr 2020 20:45:40 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: Fuel added to HGA106. Power team on route. Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Haiti Noc Date: 26/04/2020 16:28 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean-Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 2 2 2 6 12 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 0 0 0 7 ZTE 3 3 0 0 3 Huawei 2 1 1 0 2 Network 12 4 1 0 12 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 8 2 1 0 1 12 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 232:38:47 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team left the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 82:56:32 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 70:47:32 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 31:11:32 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 11:21:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367682 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M Fuel 4/26/2020 9:23 6:41:54 Fuel Generator failure (Fuel issue) Team is informed 4/26/2020 11:50 AM. ETR to be provided by them. INC367682 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 9:23 6:41:54 Dependent Affected by Fuel issue at the main site Affected by HGA106 INC367750 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/26/2020 11:43 4:04:47 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 2:08 PM , ETR to be provide by them INC367754 HDS021 ST CYR Sud-Est Ericsson 2G B Talkpool 4/26/2020 12:17 3:47:54 Fiber Transmission (Fiber issue) Affected by fiber cut between the link SDH013(JACMEL) ? SDH028(TURGEAU). INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 12:21 3:43:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:30 PM INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 1:42:47 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367827 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/26/2020 14:36 1:35:32 Power Power Failure (Indeterminate) Team is aware, ETA 6:20PM. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team?s intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team?s intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 16:27:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 22:27:42 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 06:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 06:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 16:30:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 22:30:54 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3489:44:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 324:23:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 196:09:45 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 77:39:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 75:34:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 21:44:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 21:19:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367722 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 9:15 8:49:45 RBS RBS Fault (Indeterminate) Another Tx team will reach the site, ETA 7:15PM. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 7:49:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 17:30 0:55:04 RBS RBS Fault (Rectifier failure) Sector B down. Tx team is informed. ETA 7:40 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 17:01:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Apr 2020 23:01:41 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 26th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 26th, 2020 till 7:00 PM. > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 235:33:52 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 85:35:05 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 73:26:05 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 33:50:05 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 14:00:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367750 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/26/2020 11:43 6:59:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 2:08 PM , ETR to be provide by them INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 12:21 6:25:49 Power Generator failure (Indeterminate) Team is working on the site INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 4:37:52 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/26/2020 15:07 3:39:49 Power Generator failure (Indeterminate) Team is working on the site INC367834 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 4/26/2020 16:00 2:50:05 Power Generator Failure (Starter battery failure) Starter battery faulty, Team is looking for another one to start the genset. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 1:00:05 Transmission Transmission (Indeterminate) TX team is aware, ETA 7:30AM. INC367854 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 0:34:05 Power Power Failure (Indeterminate) Team is aware, ETA 8:30PM. INC367854 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 0:34:05 Dependent Affected by the power issue at the main site Affected by HDO307 INC367854 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 0:34:05 Dependent Affected by the power issue at the main site Affected by HDO307 INC367854 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D Talkpool 4/26/2020 18:16 0:34:05 Dependent Affected by the power issue at the main site Affected by HDO307 INC367854 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/26/2020 18:16 0:34:05 Dependent Affected by the power issue at the main site Affected by HDO307 INC367795 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/26/2020 18:11 0:31:52 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC367794 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 4/26/2020 18:16 0:30:49 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC367796 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 0:28:52 Power Generator failure (Indeterminate) Team is informed , ETA 7:35PM INC367796 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 0:28:52 Dependent Affected by the power issue at the main site Attached to HDO627 INC367796 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 0:28:52 Dependent Affected by the power issue at the main site Attached to HDO627 INC367796 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 0:28:52 Dependent Affected by the power issue at the main site Attached to HDO627 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3489:44:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 324:23:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 196:09:45 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 77:39:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 75:34:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 21:44:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 21:19:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367722 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 9:15 8:49:45 RBS RBS Fault (Indeterminate) Another TX team will reach the site, ETA 7:15PM. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 7:49:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 17:30 0:55:04 RBS RBS Fault (Rectifier failure) Sector B down. TX team is informed. ETA 7:40 PM Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367639 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 4/26/2020 0:24 4/26/2020 7:05 6:41:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Speed sensor alarm due to magnetic pickup loose Need to be justified The cable has been adjusted to get the issue solved INC367703 HDO359 VIALET Ouest Ericsson 2G C Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button was pressed OK The alarm has been reset then genset restarted INC367703 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G C Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded The site is back in service once the issue solved INC367703 HGA036 BANDACHITA Nippes Ericsson 2G C Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded The site is back in service once the issue solved INC367703 HGA030 MIRAGOANE_II Nippes Ericsson 2G B Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded The site is back in service once the issue solved INC367703 HGA017 CHALON Nippes Ericsson 2G B Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded The site is back in service once the issue solved INC367641 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/26/2020 0:40 4/26/2020 8:24 7:44:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367712 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/26/2020 7:48 4/26/2020 8:36 0:48:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) indeterminate OK Reset alarm, make checkup, restart genset INC367712 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/26/2020 7:48 4/26/2020 8:36 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO385 Cascaded The site is back in service once the issue solved INC367606 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G C Talkpool 4/25/2020 19:08 4/26/2020 8:57 13:49:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) indeterminate OK Reset alarm, make checkup, restart genset INC367656 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 4/26/2020 4:56 4/26/2020 9:49 4:53:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery starter faulty Need to be justified Restart genset with other battery INC367702 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 5:35 4/26/2020 9:58 4:23:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon and half water and 1 gallon of oil added. Genset has been restarted INC367707 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 4/26/2020 6:24 4/26/2020 10:14 3:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low voltage OK Team has reset all breakers and genset has been restarted INC367573 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 4/26/2020 10:28 11:54:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC367573 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 4/26/2020 10:28 11:54:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS118 Cascaded The site is back in service once the issue solved INC367573 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 4/25/2020 22:34 4/26/2020 10:28 11:54:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS118 Cascaded The site is back in service once the issue solved INC367665 HDO335 PALMA Ouest Ericsson 2G C Talkpool 4/26/2020 7:00 4/26/2020 12:03 5:03:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of oil added. Genset has been restarted INC367698 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/26/2020 10:20 4/26/2020 13:35 3:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA001 Cascaded The site is back in service once the issue solved INC367698 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/26/2020 10:20 4/26/2020 13:35 3:15:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Fan belt broken OK Fan belt replaced and water was added. INC367698 HGA030 MIRAGOANE_II Nippes Ericsson 3G B Talkpool 4/26/2020 10:20 4/26/2020 13:35 3:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA001 Cascaded The site is back in service once the issue solved INC367698 HGA017 CHALON Nippes Ericsson 3G B Talkpool 4/26/2020 10:20 4/26/2020 13:35 3:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA001 Cascaded The site is back in service once the issue solved INC367698 HGA002 MIRAGOANE Nippes Ericsson 3G+LTE B Talkpool 4/26/2020 10:20 4/26/2020 13:35 3:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA001 Cascaded The site is back in service once the issue solved INC367144 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 4/24/2020 7:10 4/26/2020 12:03 52:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system was failure Need to be justified Solar system restored by resetting the CSU INC367762 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 13:12 4/26/2020 14:35 1:23:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage alarm found OK Team has put the site in auto mode, then restarted the genset. INC367651 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 4/26/2020 4:00 4/26/2020 15:17 11:17:00 4:00:00 Not Compliant Transmission RBS Fault (Rectifier failure) Rectifier faulty Need to be justified Rectifier has been replaced INC367723 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/26/2020 9:21 4/26/2020 15:25 6:04:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified Reset RBS breaker and restart INC367723 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 4/26/2020 15:25 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved INC367723 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/26/2020 9:21 4/26/2020 15:25 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved INC367723 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 4/26/2020 15:25 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved INC367682 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M Fuel 4/26/2020 9:23 4/26/2020 16:39 7:16:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC367682 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 9:23 4/26/2020 16:39 7:16:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA106 Cascaded The site is back in service once the issue solved INC367754 HDS021 ST CYR Sud-Est Ericsson 2G B Talkpool 4/26/2020 12:17 4/26/2020 17:19 5:02:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut between the link SDH013-SDH028 Cascaded The site is back in service once the issue solved INC367628 HDO621 RLL E_ALIBEE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 4/26/2020 7:45 9:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site was out of fuel Need to be justified rescue 15gls fuel added , Fuel filter changed INC367628 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 4/26/2020 7:45 9:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached toHDO621 Cascaded Back in the air with the main site INC367628 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/25/2020 21:56 4/26/2020 7:45 9:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached toHDO621 Cascaded Back in the air with the main site INC367628 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/25/2020 21:56 4/26/2020 7:45 9:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached toHDO621 Cascaded Back in the air with the main site INC367628 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 21:56 4/26/2020 7:45 9:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached toHDO621 Cascaded Back in the air with the main site INC367638 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:23 4/26/2020 7:15 7:52:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) DG breaker tripped Need to be justified Breaker has been reset INC367644 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 0:05 4/26/2020 8:15 8:10:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery faulty Need to be justified Restart with another battery INC367644 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 0:05 4/26/2020 8:15 8:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached toHDO293 Need to be justified Back in the air with the main site INC367240 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/25/2020 11:52 4/26/2020 8:20 20:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Back in the air with commercial power INC367585 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 23:49 4/26/2020 8:46 8:57:00 4:00:00 Not Compliant Power Generator Failure (Overheat) DG overheated due to radiator dirty Need to be justified refresh with water, 1 gal coolant added , genset restarted INC367663 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 6:48 4/26/2020 8:44 1:56:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery faulty Need to be justified Restart with another battery INC367574 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/25/2020 22:56 4/26/2020 8:55 9:59:00 4:00:00 Not Compliant Power Generator Failure (Overheat) DG overheated due to fan belt broken Need to be justified Fan belt replaced, genset restarted INC367683 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 9:26 4/26/2020 10:44 1:18:00 4:00:00 Compliant Power Generator failure (Low Voltage) Decanter loose ok Bleed genset , reset alarm and restart te genset INC367669 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 4/26/2020 9:33 4/26/2020 14:46 5:13:00 4:00:00 Not Compliant Fuel Generator failure (Indeterminate) Thank was out of fuel Need to be justified Site back on air after refueling INC367758 HDO666 SICOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 12:49 4/26/2020 15:00 2:11:00 4:00:00 Compliant Power Generator failure (Battery Failure) CPS battery discharged ok Reset alarm and recharged battery INC367653 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/26/2020 4:40 4/26/2020 9:45 5:05:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC367565 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/25/2020 21:40 4/26/2020 10:00 12:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC367701 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A O&M_Fuel 4/26/2020 5:16 4/26/2020 12:50 7:34:00 4:00:00 Not Compliant O&M_Fuel Generator failure (Fuel issue) Site out of fuel. Fuel Delivery Delay Fuel added. INC367671 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/26/2020 7:40 4/26/2020 14:15 6:35:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1gal oil added and genset has been restarted. INC367749 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 4/26/2020 11:35 4/26/2020 14:40 3:05:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty. OK Genset has been restarted with a starter battery INC367819 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 14:36 4/26/2020 15:25 0:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC367819 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 14:36 4/26/2020 15:25 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN184 Cascaded Back on air with the main site INC367723 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/26/2020 9:28 4/26/2020 15:20 5:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS351 Cascaded Back on air with the main site INC367700 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/26/2020 13:40 4/26/2020 15:50 2:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC367827 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 4/26/2020 15:20 4/26/2020 17:35 2:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367703 HGA003 DELATE Ouest Ericsson 2G B Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded The site is back in service once the issue solved INC367703 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 4/26/2020 5:35 4/26/2020 7:31 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded The site is back in service once the issue solved INC367401 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 4/25/2020 4:50 4/26/2020 10:14 29:24:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber connector) Need to be justified Fiber cable Faulty Fiber cable replaced INC367591 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 4/26/2020 1:52 4/26/2020 10:51 8:59:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate OK Reset alarm, make checkup, restart genset INC367662 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 4/26/2020 5:35 4/26/2020 11:10 5:35:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK E1 cable loss fixed INC367600 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 4/26/2020 4:50 4/26/2020 12:10 7:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate OK Reset alarm, make checkup, restart genset INC367723 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/26/2020 9:21 4/26/2020 15:25 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved INC367723 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/26/2020 9:21 4/26/2020 15:25 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 18:29:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 00:29:34 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 2 5 9 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 13 ZTE 2 1 0 0 2 Huawei 10 1 1 0 10 Network 25 3 1 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 2 0 1 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 237:12:21 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team left the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 87:06:21 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 74:57:21 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 35:21:21 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 15:31:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367750 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/26/2020 11:43 8:38:21 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 2:08 PM , ETR to be provide by them INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 6:16:21 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 5:14:21 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team INC367834 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 4/26/2020 16:00 4:21:21 Power Generator Failure (Starter battery failure) Starter battery faulty, Team is looking for another one to start the genset. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 2:31:21 Transmission Transmission (Indeterminate) Team is on site INC367795 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 4/26/2020 18:11 2:10:21 Power Generator failure (Indeterminate) New HPU install today, acceptance not done yet by talkpool Team . Follow up is ongoing INC367854 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 2:05:21 Power Power Failure (Indeterminate) Team is aware, ETA 8:30PM. INC367854 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 2:05:21 Dependent Affected by the power issue at the main site Affected by HDO307. INC367854 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 2:05:21 Dependent Affected by the power issue at the main site Affected by HDO307. INC367854 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D Talkpool 4/26/2020 18:16 2:05:21 Dependent Affected by the power issue at the main site Affected by HDO307. INC367854 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/26/2020 18:16 2:05:21 Dependent Affected by the power issue at the main site Affected by HDO307. INC367722 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 1:54:21 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 19:14 1:07:21 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM. INC367799 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 19:18 1:03:21 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 8:45 PM. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 0:56:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367870 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/26/2020 19:38 0:43:21 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC367902 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/26/2020 19:40 0:41:21 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC367869 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 19:49 0:32:21 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. INC367869 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 19:49 0:32:21 Dependent Affected by the power issue at the main site Attached to HDO293 INC367871 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/26/2020 19:50 0:31:21 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 18:36:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 00:36:27 +0000 Subject: [Rantt] HDS353 with HW issue In-Reply-To: References: Message-ID: Jithin, Just to inform you that your team has been dispatched to check the issue. Please let us informed about the resolution. TAS230501 NOC Team From: Ernst Faustin Sent: Sunday, April 26, 2020 8:14 PM To: HAI_Tech_Noc Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean A. Chery Subject: HDS353 with HW issue Hello NOC, Please, send a team to check the 4th sector of HDS353 having the VSWR of the related cable equal to zero. And it is not taking any traffic. [cid:image001.png at 01D61C0A.593E3CB0] [cid:image002.png at 01D61C0A.593E3CB0] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 10925 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 19156 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 19:10:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 01:10:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3492:49:43 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 327:07:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 199:14:43 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 80:23:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 78:18:43 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 24:49:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 24:24:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367722 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 9:15 11:54:43 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:15h INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 10:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367864 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/26/2020 19:28 1:41:43 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:00 PM. INC367876 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 4/26/2020 20:20 0:49:43 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 20:42:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 02:42:47 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 2 6 6 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 0 0 16 ZTE 2 1 0 0 2 Huawei 5 1 1 0 5 Network 23 3 1 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 1 1 4 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 239:32:28 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 89:26:28 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 77:17:28 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 37:41:28 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 17:51:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 8:36:28 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 7:34:28 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 4:51:28 Transmission Transmission (Indeterminate) Team is on site INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 4:14:28 Power Power Failure (Indeterminate) The team cannot reach the site tonight. The HPU key is not available in the region. The next update will be shared on 04/27/2020 @ 07: 40h INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 19:14 3:27:28 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 11:30 PM. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 3:16:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367870 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/26/2020 19:38 3:03:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 23:00h INC367869 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 19:49 2:52:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 10:50 PM INC367869 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 19:49 2:52:28 Dependent Affected by the power issue at the main site Attached to HDO293 INC367871 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/26/2020 19:50 2:51:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:45h INC367914 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:10 1:31:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 11:00 PM INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 1:01:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367886 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/26/2020 21:42 0:59:28 Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH013(JACMEL)-SDH028(TURGEAU) INC367916 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:47 0:54:28 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided. INC367923 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 0:53:28 Dependent Affected by the power issue at the main site Affected by HDS020 INC367923 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 0:53:28 Dependent Affected by the power issue at the main site Affected by HDS020 INC367923 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 4/26/2020 21:48 0:53:28 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367923 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/26/2020 21:48 0:53:28 Dependent Affected by the power issue at the main site Affected by HDS020 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 22:18:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 04:18:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 1 8 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 18 ZTE 3 1 0 0 3 Huawei 4 1 1 1 4 Network 25 3 1 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 1 1 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 241:08:42 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 91:02:42 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 78:53:42 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 39:17:42 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 19:27:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 10:12:42 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 9:10:42 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 6:27:42 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. The next update will be shared on 04/27/2020 INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 5:50:42 Power Power Failure (Indeterminate) The team cannot reach the site tonight. The HPU key is not available in the region. The next update will be shared on 04/27/2020 @ 07: 40h INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 19:14 5:03:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 4:52:42 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367914 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 21:10 3:07:42 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 2:37:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367886 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/26/2020 21:42 2:35:42 Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH013(JACMEL)-SDH028(TURGEAU) INC367923 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 2:29:42 Dependent Affected by the power issue at the main site Affected by HDS020 INC367923 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 2:29:42 Dependent Affected by the power issue at the main site Affected by HDS020 INC367923 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 4/26/2020 21:48 2:29:42 Power Generator failure (Indeterminate) Team will reach the site on 4/27/2020 at 2:00 AM. INC367923 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/26/2020 21:48 2:29:42 Dependent Affected by the power issue at the main site Affected by HDS020 INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:58 2:19:42 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR to be provide by them INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 2:05:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 1:17:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/26/2020 23:04 1:13:42 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 1:11:42 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367928 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 23:27 0:50:42 Power Generator failure (Indeterminate) Site located on private business. Access will be possible on the morning, ETA: 7:30AM INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 23:49 0:28:42 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 22:20:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 04:20:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3495:59:40 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 330:17:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 202:24:40 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 83:33:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 81:28:40 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 27:59:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 27:34:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 14:04:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367876 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 4/26/2020 20:20 3:59:40 RBS RBS Fault (Indeterminate) The team will move from Port-au-Prince to reach the site Until Thiotte on 4/27/2020. ETA: 10:00 AM. INC367886 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/26/2020 21:42 2:37:40 Fiber Transmission (Fiber issue) Affected by fiber link SDH013(JACMEL) - SDH028(TURGEAU) Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Apr 26 23:23:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 05:23:17 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 10 1 8 8 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 1 0 0 19 ZTE 4 1 0 0 4 Huawei 4 1 1 1 4 Network 27 3 1 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 1 2 3 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 242:12:57 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 92:06:57 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 79:57:57 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 40:21:57 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 20:31:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 11:16:57 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 10:14:57 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 7:31:57 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. The next update will be shared on 04/27/2020 @ 09:00h INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 6:54:57 Power Power Failure (Indeterminate) The team cannot reach the site tonight. The HPU key is not available in the region. The next update will be shared on 04/27/2020 @ 07: 40h INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 19:14 6:07:57 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 5:56:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367914 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 21:10 4:11:57 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 3:41:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367886 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/26/2020 21:42 3:39:57 Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH013(JACMEL)-SDH028(TURGEAU) INC367923 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 3:33:57 Dependent Affected by the power issue at the main site Affected by HDS020 INC367923 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 3:33:57 Dependent Affected by the power issue at the main site Affected by HDS020 INC367923 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 4/26/2020 21:48 3:33:57 Power Generator failure (Indeterminate) Team will reach the site on 4/27/2020 at 2:00 AM. INC367923 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/26/2020 21:48 3:33:57 Dependent Affected by the power issue at the main site Affected by HDS020 INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:58 3:23:57 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR to be provide by them INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 3:09:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 2:21:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/26/2020 23:04 2:17:57 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 2:15:57 Power Generator failure (Indeterminate) The team is on HGA123 to replace a cylinder head / ETA will be provided after INC367928 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 23:27 1:54:57 Power Generator failure (Indeterminate) Site located on private business. Access will be possible on the morning, ETA: 7:30AM INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 23:49 1:32:57 Power Generator failure (Indeterminate) Team has been informed , ETA 1H45 AM. INC367943 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 0:51:57 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC367939 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 0:37 0:44:57 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 01:27:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 07:27:40 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 7 1 9 12 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 1 0 0 19 ZTE 4 1 0 0 4 Huawei 6 1 1 1 6 Network 29 3 1 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 1 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 244:17:08 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 94:11:08 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 82:02:08 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 42:26:08 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 22:36:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 13:21:08 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 12:19:08 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 9:36:08 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. The next update will be shared on 04/27/2020 @ 09:00h INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 8:59:08 Power Power Failure (Indeterminate) The team cannot reach the site tonight. The HPU key is not available in the region. The next update will be shared on 04/27/2020 @ 07: 40h INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 8:01:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367914 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 21:10 6:16:08 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 5:46:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:58 5:28:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR to be provide by them INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 5:14:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 4:26:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/26/2020 23:04 4:22:08 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 4:20:08 Power Generator failure (Indeterminate) The team is on HGA123 to replace a cylinder head / ETA will be provided after INC367928 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 23:27 3:59:08 Power Generator failure (Indeterminate) Site located on private business. Access will be possible on the morning, ETA: 7:30AM INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 23:49 3:37:08 Power Generator failure (Indeterminate) Team is working on site INC367945 HDO170 CITE_SIMON Port-au-Prince Huawei 2G A Talkpool 4/26/2020 23:49 3:37:08 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/27/2020 ETA 7:20 AM INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 0:37 2:49:08 Power Generator failure (Indeterminate) The team is replacing a head cylinder INC368003 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 2:38:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/27/2020 0:56 2:30:08 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC368003 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 2:30:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 2:30:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/27/2020 0:56 2:30:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC368007 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 4/27/2020 1:50 1:36:08 Power Power Failure (Indeterminate) Team has been informed. ETA not provided INC367960 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/27/2020 2:36 0:50:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 0:46:08 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 01:36:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 07:36:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3499:06:08 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 333:24:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 205:31:08 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 86:40:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 84:35:08 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 31:06:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 30:41:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 17:11:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367876 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 4/26/2020 20:20 7:06:08 RBS RBS Fault (Indeterminate) The team will move from Port-au-Prince to reach the site Until Thiotte on 4/27/2020. ETA: 10:00 AM. INC368003 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 2:38:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 2:30:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/27/2020 0:56 2:30:08 Dependent Affected by the power issue at the main site Affected by HDS351 INC367955 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/27/2020 2:14 1:12:08 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA:7h30 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Mon Apr 27 02:44:45 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Mon, 27 Apr 2020 08:44:45 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 11 1 10 14 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 1 0 0 23 ZTE 4 1 0 0 4 Huawei 9 1 1 1 9 Network 36 3 1 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 2 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 245:34:37 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 95:28:37 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 83:19:37 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 43:43:37 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstat and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 23:53:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 14:38:37 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 13:36:37 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 10:53:37 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. The next update will be shared on 04/27/2020 @ 09:00h INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 10:16:37 Power Power Failure (Indeterminate) The team cannot reach the site tonight. The HPU key is not available in the region. The next update will be shared on 04/27/2020 @ 07: 40h INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 9:18:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367914 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/26/2020 21:10 7:33:37 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 7:03:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:58 6:45:37 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR to be provide by them INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 6:31:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 5:43:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/26/2020 23:04 5:39:37 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 5:37:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC367928 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 23:27 5:16:37 Power Generator failure (Indeterminate) Site located on private business. Access will be possible on the morning, ETA: 7:30AM INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 23:49 4:54:37 Power Generator failure (Indeterminate) Team is working on site INC367945 HDO170 CITE_SIMON Port-au-Prince Huawei 2G A Talkpool 4/26/2020 23:49 4:54:37 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/27/2020 ETA 7:20 AM INC367943 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 4:13:37 Transmission Transmission (Indeterminate) Team has been informed. ETA: 08:00h INC368003 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 3:55:37 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/27/2020 0:56 3:47:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC368003 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 3:47:37 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 3:47:37 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/27/2020 0:56 3:47:37 Dependent Affected by the power issue at the main site Affected by HDS351 INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 3:06:37 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368007 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 4/27/2020 1:50 2:53:37 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:35h INC367960 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/27/2020 2:36 2:07:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 2:03:37 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 2:48 1:55:37 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368015 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/27/2020 3:25 1:18:37 Power Power Failure (Indeterminate) Team has been informed. ETA not provided INC368015 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 3:25 1:18:37 Dependent Affected by the power issue at the main site Affected by HDC223. INC367882 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:25 1:18:37 Power Power Failure (Indeterminate) Site Located in a hospital,. Access will be possible on the morning, ETA: 7:30AM INC367964 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:49 0:54:37 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC367964 HDO580 SOLEIL _17 Port-au-Prince Ericsson 2G+3G C Talkpool 4/27/2020 3:49 0:54:37 Dependent Affected by the power issue at the main site Attached to HDO199 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 04:19:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 10:19:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3501:57:25 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 336:15:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 208:22:25 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 89:31:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 87:26:25 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 33:57:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 33:32:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 20:02:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367876 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 4/26/2020 20:20 9:57:25 RBS RBS Fault (Indeterminate) The team will move from Port-au-Prince to reach the site Until Thiotte on 4/27/2020. ETA: 10:00 AM. INC368003 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 5:29:25 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 5:21:25 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/27/2020 0:56 5:21:25 Dependent Affected by the power issue at the main site Affected by HDS351 INC367955 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/27/2020 2:14 4:03:25 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 7:30 AM. INC367969 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/27/2020 5:30 0:47:25 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC367971 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/27/2020 5:40 0:37:25 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 05:08:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 11:08:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 27th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 27th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 247:55:01 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 97:49:01 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 85:40:01 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 46:04:01 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 26:14:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 16:59:01 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 15:57:01 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 13:14:01 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. The next update will be shared on 04/27/2020 @ 09:00h INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 12:37:01 Power Power Failure (Indeterminate) The team cannot reach the site tonight. The HPU key is not available in the region. The next update will be shared on 04/27/2020 @ 07: 40h INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 11:39:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367914 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:10 9:54:01 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 9:24:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 21:58 9:06:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR to be provide by them INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 8:52:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 8:04:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/26/2020 23:04 8:00:01 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 7:58:01 Power Generator failure (Indeterminate) Team will reach the site on 4/27/2020 at 7:30 AM. INC367928 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 23:27 7:37:01 Power Generator failure (Indeterminate) Site located on private business. Access will be possible on the morning, ETA: 7:30AM INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 23:49 7:15:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020 , 5:46 AM , ETR to be provide by them INC367945 HDO170 CITE_SIMON Port-au-Prince Huawei 2G B Talkpool 4/26/2020 23:49 7:15:01 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/27/2020 ETA 7:20 AM INC367943 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 6:34:01 Transmission Transmission (Indeterminate) Team has been informed. ETA: 08:00h INC368003 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 6:16:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/27/2020 0:56 6:08:01 Power Generator failure (Indeterminate) Team will reach the site on 4/27/2020 at 8:00 AM. INC368003 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 6:08:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 6:08:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/27/2020 0:56 6:08:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 5:27:01 Power Generator failure (Indeterminate) Team will reach the site on 4/27/2020 at 8:00 AM. INC367960 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/27/2020 2:36 4:28:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 4:24:01 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 2:48 4:16:01 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368015 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 4/27/2020 3:25 3:39:01 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 07:20h INC368015 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 3:25 3:39:01 Dependent Affected by the power issue at the main site Affected by HDC223. INC367882 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:25 3:39:01 Power Power Failure (Indeterminate) Site Located in a hospital,. Access will be possible on the morning, ETA: 7:30AM INC367882 HDO580 SOLEIL _17 Port-au-Prince Ericsson 2G+3G B Talkpool 4/27/2020 3:25 3:39:01 Dependent Affected by the power issue at the main site Attached to HDO199 INC367964 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:49 3:15:01 Power Power Failure (Indeterminate) Team has been dispatched ETA 7:10 AM INC367969 HDS226 AQUIN Sud Ericsson 3G A Talkpool 4/27/2020 5:30 1:34:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM. INC367960 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/27/2020 5:38 1:26:01 Dependent Affected by the power issue at the main site Affected by HDC360. INC368026 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/27/2020 5:40 1:24:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368028 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G A Talkpool 4/27/2020 6:12 0:52:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM. INC368028 HGA041 BONDEAU Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 0:52:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G A Talkpool 4/27/2020 6:13 0:51:01 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC367972 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 6:48 0:16:01 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC367972 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 6:48 0:16:01 Dependent Affected by the power issue at the main site Attached to HDO456 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3502:44:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 337:02:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 209:09:01 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 90:18:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 88:13:01 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 34:44:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 34:19:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367642 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 20:49:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367876 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 4/26/2020 20:20 10:44:01 RBS RBS Fault (Indeterminate) The team will move from Port-au-Prince to reach the site Until Thiotte on 4/27/2020. ETA: 10:00 AM. INC368003 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 6:16:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 6:08:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC368003 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/27/2020 0:56 6:08:01 Dependent Affected by the power issue at the main site Affected by HDS351 INC367955 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/27/2020 2:14 4:50:01 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 7:30 AM. INC367969 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/27/2020 5:30 1:34:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM. INC368028 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 0:52:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC368028 HGA018 ROUTE_NIPPES Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 0:52:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC368028 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 0:52:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC368028 HGA035 CADIAC Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 0:52:01 Dependent Affected by the power issue at the main site Affected by HDO384 INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/27/2020 6:13 0:51:01 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 12:21 4/26/2020 19:01 6:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC367794 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 4/26/2020 18:16 4/26/2020 19:15 0:59:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 gal. of coolant added and genset restarted. INC367790 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/26/2020 19:14 4/27/2020 2:10 6:56:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Faulty fan belt Need to be justified Fan belt has been replaced. INC367886 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 4/26/2020 21:42 4/27/2020 1:24 3:42:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH013(JACMEL)-SDH028(TURGEAU) Cascaded The site is back in service once the fiber issue solved INC367923 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 4/27/2020 3:34 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS020 Cascaded Back in service with the main site INC367923 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G C Talkpool 4/26/2020 21:48 4/27/2020 3:34 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS020 Cascaded Back in service with the main site INC367923 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 4/26/2020 21:48 4/27/2020 3:34 5:46:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) E-power system fail Need to be justified RBS boosted with AC current INC367923 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 4/26/2020 21:48 4/27/2020 3:34 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS020 Cascaded Back in service with the main site INC367834 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 4/26/2020 16:00 4/26/2020 20:55 4:55:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of coolant, 0.5 gallon of oil added and genset restarted with external battery INC367902 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/26/2020 19:40 4/26/2020 20:55 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC367854 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 4/26/2020 22:17 4:01:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Genset breaker has been reset INC367854 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 4/26/2020 22:17 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307. Cascaded Back on air with the main site INC367854 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/26/2020 18:16 4/26/2020 22:17 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307. Cascaded Back on air with the main site INC367854 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D Talkpool 4/26/2020 18:16 4/26/2020 22:17 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307. Cascaded Back on air with the main site INC367854 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 4/26/2020 18:16 4/26/2020 22:17 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307. Cascaded Back on air with the main site INC367870 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/26/2020 19:38 4/26/2020 22:40 3:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Rectifier are defective OK Genset has been restarted INC367871 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 4/26/2020 19:50 4/26/2020 22:33 2:43:00 4:00:00 Compliant Power Power Failure (E-power system fail) E-power system failed OK E-power has been restarted manually INC368007 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 4/27/2020 1:50 4/27/2020 6:25 4:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC367796 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 4/26/2020 20:07 1:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC367796 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 4/26/2020 20:07 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO627 OK Site back on air with the main site INC367796 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 4/26/2020 20:07 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO627 OK Site back on air with the main site INC367796 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 18:14 4/26/2020 20:07 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO627 OK Site back on air with the main site INC367799 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 19:18 4/26/2020 20:45 1:27:00 4:00:00 Compliant Power Generator failure (Main Board failure) Frozen PC board OK PC board has been reset. INC367869 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 19:49 4/27/2020 0:39 4:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start// PC board faulty Need to be justified team has reset the alarm and genset restarted. INC367869 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 19:49 4/27/2020 0:39 4:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO293 Cascaded Site back on air with the main site INC367916 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:47 4/26/2020 23:42 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to start, starter battery issue, OK Restarted with another battery INC367795 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 4/26/2020 18:11 4/26/2020 23:42 5:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC367750 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/26/2020 11:43 4/26/2020 21:42 9:59:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367864 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/26/2020 19:28 4/26/2020 23:12 3:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC367893 HDS226 AQUIN Sud Ericsson 2G A Talkpool 4/26/2020 22:24 4/26/2020 23:27 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is back on air without intervention INC367971 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/27/2020 5:40 4/27/2020 6:25 0:45:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Back on air without intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 06:49:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 12:49:06 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 5 7 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 1 0 0 17 ZTE 4 1 0 0 4 Huawei 9 1 1 0 9 Network 30 3 1 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 2 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 249:38:03 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 99:32:03 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 87:23:03 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 47:47:03 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/26/2020 4:50 27:57:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 18:42:03 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 17:40:03 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 14:57:03 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. The next update will be shared on 04/27/2020 @ 09:00h INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 14:20:03 Power Power Failure (Indeterminate) HPU key issue, the HPU key is not available in the region. Follow up is ongoing. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 13:22:03 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 11:07:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 21:58 10:49:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR to be provide by them INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 10:35:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 9:47:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 9:41:03 Power Generator failure (Indeterminate) Team is working on the site INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 23:49 8:58:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020 , 5:46 AM , ETR to be provide by them INC367943 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 8:17:03 Transmission Transmission (Indeterminate) Team has been informed. ETA: 09:00h INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 7:10:03 Power Generator failure (Indeterminate) Team will reach the site on 4/27/2020 at 8:18 AM. INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 6:07:03 Power Generator failure (Indeterminate) Team is on way , ETA 9:30AM INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/27/2020 2:48 5:59:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020 , 7:46 AM , ETR to be provide by them INC368015 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 3:25 5:22:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367882 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:25 5:22:03 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC367964 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:49 4:58:03 Power Power Failure (Indeterminate) Team working on site INC368026 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/27/2020 5:40 3:07:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368028 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 6:12 2:35:03 Power Generator failure (Indeterminate) Team is waiting for access INC368028 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 6:12 2:35:03 Dependent Affected by the power issue at the main site Affected by HDO384 INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 2:34:03 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC367972 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 6:48 1:59:03 Power Power Failure (Indeterminate) Team has been dispatched ,ETA 8:15AM INC367972 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 6:48 1:59:03 Dependent Affected by the power issue at the main site Attached to HDO456 INC367980 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/27/2020 7:06 1:41:03 Power Generator failure (Indeterminate) Team is informed. ETA 9:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 07:30:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 13:30:18 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 5 4 6 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 1 0 12 ZTE 4 1 0 0 4 Huawei 7 1 1 0 7 Network 23 3 2 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 5 0 2 0 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 249:55:52 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 99:58:12 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 87:49:12 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Next update to share when available INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 48:13:12 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 18:59:52 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 18:03:41 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE+3G A Talkpool 4/26/2020 17:50 15:23:12 RBS RBS Fault (DUS failure) Faulty DUS. Team is still working on site. INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 14:46:12 Power Power Failure (Indeterminate) HPU key found, team will reach site ETA 1:00PM due site is so far. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 13:45:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 11:33:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 21:58 11:06:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM , ETR :9:45 AM INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 11:01:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 10:10:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 4/26/2020 23:06 10:04:41 Power Generator failure (Indeterminate) Team is working on the site INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 23:49 9:15:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020 , 5:46 AM , ETR to be provide by them INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 8:43:12 Transmission Transmission (Indeterminate) Team is on site. INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 7:33:41 Power Generator failure (Indeterminate) Team is working on the site INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 6:24:52 Power Generator failure (Indeterminate) Team is on way , ETA 9:30AM INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/27/2020 2:48 6:16:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020 , 7:46 AM , ETR:10:30 AM. INC367882 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:25 5:39:52 Power Power Failure (Indeterminate) Team is on way , ETA 10:00AM INC367964 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:49 5:15:52 Power Power Failure (Indeterminate) Team still working on site INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 2:57:41 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC367980 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/27/2020 7:06 2:04:41 Power Generator failure (Indeterminate) Team is informed. ETA 9:30 AM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 07:47:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 13:47:11 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC368038 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE C Talkpool 4/27/20 8:08 0:56:52 Power Power Failure (Indeterminate) Team is on way , ETA 10:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 07:50:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 13:50:22 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3505:30:02 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 339:48:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 211:55:02 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 93:04:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 90:59:02 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 37:30:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 37:05:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367976 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 23:35:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/27/2020 6:13 3:37:02 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 8:45 1:05:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 09:27:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 15:27:17 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 5 4 5 6 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 1 0 11 ZTE 2 2 0 0 2 Huawei 7 7 7 1 7 Network 20 13 8 1 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 4 0 2 1 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 252:17:03 Power Generator Failure (Engine Knocking ) The installation of the other portable genset did not finished , because the Team leff the site due to gunshot in the area INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 102:11:03 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 90:02:03 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Team is on the WH waiting to collect the genset. INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 50:26:03 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Spare are not yet available INC367981 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 4/26/2020 9:00 26:26:03 Dependent Affected by the power issue at the main site Affected by HDO098 INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 21:21:03 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 20:19:03 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 17:36:03 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced.Team is still working on site. INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 16:59:03 Power Power Failure (Indeterminate) HPU key found, team will reach site at 1:00PM due site is so far. INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B O&M_ Fuel 4/26/2020 21:58 13:28:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/26/2020 , 11:40 PM . ETR expired , New ETR 11:30AM INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 12:26:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/26/2020 at 11:42 PM. ETR will be provided. INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D O&M Fuel 4/26/2020 23:06 12:20:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 10:58 AM. ETR will be provided. INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 10:56:03 Transmission Transmission (Indeterminate) Team is still working on site. INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 8:46:03 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 2:48 8:38:03 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset , ETA not yet available INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 5:13:03 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC367981 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 9:00 2:26:03 Power Power Failure (Indeterminate) Team working on site INC367999 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/27/2020 10:02 1:24:03 Power Power Failure (Indeterminate) Team working on site INC368059 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/27/2020 10:14 1:12:03 Power Generator failure (Indeterminate) Team is informed. ETA 11:40 AM INC368128 HDO659 FRAGNEAU_VILLE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/27/2020 10:28 0:58:03 Power Power Failure (Indeterminate) Team on way , ETA 12:15PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 10:25:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 16:25:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3508:04:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 342:22:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 214:29:48 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 95:38:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 93:33:48 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 40:04:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 39:39:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367976 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 26:09:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 16:59:48 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/27/2020 6:13 6:11:48 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 8:45 3:39:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 2:34:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 1:59:48 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368130 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/27/2020 10:35 1:49:48 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 12:27:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 18:27:37 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 4 5 4 6 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 1 0 12 ZTE 2 2 0 0 2 Huawei 5 5 5 1 5 Network 19 12 6 1 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 3 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 8:52:29 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 20:43:29 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Genset is already collected, ETA will be shared once available. INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 5:07:29 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Follow up is ongoing. INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 23:59:06 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 22:57:16 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 20:17:29 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced.Team is still working on site. INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 19:40:29 Power Power Failure (Indeterminate) ETA 1:00PM expired due team was working on HDS351, new ETA 4:00PM. INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 21:58 16:06:06 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset , ETA 2:30PM INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 13:37:29 Transmission Transmission (Indeterminate) Team is still working on site. INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 12:27:16 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 2:48 11:16:06 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team is on site to start the genset INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 7:51:16 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 3:09:06 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 2:28:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368136 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 11:45 2:22:29 Power Power Failure (Indeterminate) Team is aware, ETA 2:00PM. INC368158 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/27/2020 12:32 1:35:29 Power Power Failure (Indeterminate) Team is aware, ETA 3:15PM. INC368100 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 13:14 0:50:06 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC368100 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 4/27/2020 13:14 0:50:06 Dependent Affected by the power issue at the main site Attached to HDO021 INC368173 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/27/2020 13:35 0:32:29 Transmission Transmission (Indeterminate) Team is aware, ETA will be shared once available. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Mon Apr 27 13:17:00 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 27 Apr 2020 19:17:00 +0000 Subject: [Rantt] HDS353 with HW issue In-Reply-To: References: Message-ID: Hello Dorcely/NOC, Please check present status of the site. Our team installed additional rectifier modules to support newly installed sectors at HDS353. The power inside cabinet is stable now. Kindly request installation teams to bring necessary rectifier modules while performing HW upgrades, to avoid network fluctuations. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Sunday, April 26, 2020 8:36 PM To: Jithin J Singh ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; david.vielot at tpmanagementsa.com; Michael Caponpon Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean A. Chery ; Ernst Faustin ; HAI_Tech_Noc Subject: RE: HDS353 with HW issue Jithin, Just to inform you that your team has been dispatched to check the issue. Please let us informed about the resolution. TAS230501 NOC Team From: Ernst Faustin > Sent: Sunday, April 26, 2020 8:14 PM To: HAI_Tech_Noc > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean A. Chery > Subject: HDS353 with HW issue Hello NOC, Please, send a team to check the 4th sector of HDS353 having the VSWR of the related cable equal to zero. And it is not taking any traffic. [cid:image001.png at 01D61CA6.40C54FB0] [cid:image002.png at 01D61CA6.40C54FB0] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: HDS353.jpeg Type: application/octet-stream Size: 77029 bytes Desc: HDS353.jpeg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 14:38:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 20:38:18 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 5 4 5 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 6 1 0 12 ZTE 3 3 1 0 3 Huawei 3 3 3 0 3 Network 18 12 5 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 2 0 4 0 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 107:08:38 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 94:59:38 Power Generator Failure (Engine broken) Talkpool Team break down the genset. Genset is already collected, ETR to be provided.. INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 55:23:38 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Follow up is ongoing. INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 26:02:35 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 24:59:05 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 22:33:38 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. Team is still working on site. INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 21:56:38 Power Power Failure (Indeterminate) ETA 4:00PMexpired more update is expected from team. INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 21:58 18:09:35 Power Generator failure (Indeterminate) Site remains down after refueling , power Team will reach the site ,new ETA 4:15PM INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 15:53:38 Transmission Transmission (Indeterminate) Team is still working on site. INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 14:29:05 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 9:53:05 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 7:00 AM INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 5:12:35 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 4:30:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368173 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/27/2020 13:35 2:48:38 Transmission Transmission (Indeterminate) Team is aware, ETA 5:30PM. INC368307 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/27/2020 14:20 2:03:38 Power Power Failure (Indeterminate) Team is aware, ETA 5:30PM. INC368199 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 15:00 1:23:38 Power Power Failure (Indeterminate) Team is aware, ETA 5:45PM. INC368198 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 14:59 1:08:35 Power Generator failure (Indeterminate) Team is informed , ETA 5:00PM INC368312 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/27/2020 15:45 0:38:38 Transmission Transmission (Indeterminate) Team is aware, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 16:13:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 22:13:37 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28OPEN=29=3A=22HDN103?= =?windows-1252?q?_=28LA=5FPOINTE=29=94_is_down_with_5=282G=29_and_4=283G?= =?windows-1252?q?=29_attached_sites_in_North__area=2E?= Message-ID: Dear all, The purpose of this message is to notify you about ?HDN103 (LA_POINTE)? is down with 5(2G) and 4(3G) sites in North area.. since 04/27/2020 05:40 PM. Concerned Team has been dispatched to check. ETA:Not yet provided Ref: INC368247 / TAS230863 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC368247 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 0:21:55 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 16:31:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 22:31:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3514:11:29 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 348:29:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 220:36:28 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 101:45:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 99:40:28 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 46:11:29 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 45:46:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC367976 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 32:16:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 23:06:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/27/2020 6:13 12:18:28 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 8:41:29 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 8:06:28 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 15:30 3:01:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC368130 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/27/2020 16:00 2:31:29 RBS RBS Fault (Indeterminate) Team is informed, ETA:8:25PM INC368332 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/27/2020 16:00 2:31:29 RBS RBS Fault (Indeterminate) Team is informed, ETA:8:30PM INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 1:55:28 RBS RBS Fault (Indeterminate) Team is informed, ETA:8:10PM INC368162 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 4/27/2020 17:00 1:31:28 RBS RBS Fault (Indeterminate) Team is informed, ETA:8:25PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 17:10:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Apr 2020 23:10:30 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 26th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 26th, 2020 till 7:00 PM. > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 109:50:22 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 97:41:22 Power Generator Failure (Engine broken) Genset is already collected, team is on traffic to the region with the genset, next update will be shared at 8:00PM. INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 58:05:22 Power Power Failure (Solar System failure) Solar system failed /2 Ennerstats and more spares are required to bring up the site. Follow up is ongoing. INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 29:00:22 Power Generator failure (Indeterminate) Site will back on air with commercila power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 27:58:22 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 25:15:22 RBS RBS Fault (DUS failure) Faulty DUS need to be replaced. Follow up is ongoing to replace the spare part, next update will be shared at 7:00PM. INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 24:38:22 Power Power Failure (Indeterminate) Site is suspected out of fuel, waiting for pictures to confirm. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 23:40:22 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 18:35:22 Transmission Transmission (Indeterminate) Team is still working on site. INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 17:28:22 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 12:52:22 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 7:00 AM INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 8:10:22 Power Generator failure (Indeterminate) Team can not reach the site , due to unsafe area INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 7:29:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368173 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/27/2020 13:35 5:30:22 Transmission Transmission (Indeterminate) Team is working on site. INC368320 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 14:59 4:06:22 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC368246 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/27/2020 16:15 2:50:22 Power Power Failure (Indeterminate) Team is aware, ETA 7:25PM. INC368060 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE C O&M_fuel 4/27/2020 17:34 1:31:22 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020,5:00PM , ETR 7:45PM INC368060 HIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 4/27/2020 17:34 1:31:22 Dependent Affected by the fuel issue at the main site Attached to HDO597 INC368060 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 4/27/2020 17:34 1:31:22 Dependent Affected by the fuel issue at the main site Attached to HDO597 INC368247 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 1:25:22 Power Power Failure (Indeterminate) Team is aware, ETA 7:50PM. INC368247 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368247 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 1:25:22 Dependent Affected by the power issue at the main site Affected by HDN103 INC368254 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 18:13 0:52:22 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC368254 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 18:13 0:52:22 Dependent Affected by the power issue at the main site Affected by HDS118 INC368254 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 18:13 0:52:22 Dependent Affected by the power issue at the main site Affected by HDS118 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3514:45:22 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 349:03:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 221:10:22 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 102:19:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 100:14:22 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 46:45:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 46:20:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC367976 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 32:50:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/27/2020 6:13 12:52:22 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/27/2020 4:00 PM INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 9:15:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 8:40:22 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368130 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/27/2020 16:00 3:05:22 RBS RBS Fault (Indeterminate) Team is informed, ETA 8:25 PM INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 2:29:22 RBS RBS Fault (Indeterminate) Team is informed, ETA 8:10 PM INC368162 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 4/27/2020 17:00 2:05:22 RBS RBS Fault (Indeterminate) Team is informed, ETA 8:25 PM INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 18:15 0:50:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367880 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/26/2020 21:10 4/27/2020 7:05 9:55:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Huawei tripped due loose contact Need to be justified Huawei breaker has been reset and gemset restarted INC367928 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/26/2020 23:27 4/27/2020 7:30 8:03:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due front seal Need to be justified 1 gal oil and 1/2 gal coolant added INC367945 HDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 23:49 4/27/2020 7:53 8:04:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery starter was out of charge Need to be justified Restart with another battery Site is auto with CPS INC367972 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 6:48 4/27/2020 8:12 1:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to start due terminal battery loose ok Terminal battery tight Fuel level 48% INC367972 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 6:48 4/27/2020 8:12 1:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO456 Cascaded Site back on air with the main site INC367882 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:25 4/27/2020 8:12 4:47:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due illegal connection Need to be justified iIllegal connection has been removed INC367964 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 3:49 4/27/2020 10:29 6:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) AC Connection broken Need to be justified AC connection made INC368112 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 9:45 4/27/2020 11:20 1:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due battery faulty ok Restart with another battery INC363633 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/16/2020 23:09 4/27/2020 15:21 256:12:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Need to be justified Portable genset has been installed INC368135 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 10:50 4/27/2020 12:33 1:43:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due battery faulty ok Restart with a battery back up INC368135 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:50 4/27/2020 12:33 1:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO293 ok Site back on air with the main site INC367999 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 10:02 4/27/2020 13:03 3:01:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Huawei tripped due loose contact ok Reset Huawei breaker and restart INC367934 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 11:04 4/27/2020 12:16 1:12:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Thank out of fuel ok Refueling done and Power team bleed and restart INC368128 HDO659 FRAGNEAU_VILLE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/27/2020 10:28 4/27/2020 13:21 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) underfrequency ok Frequency has been fixed INC367940 HDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 4/27/2020 2:40 4/27/2020 13:42 11:02:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified All check made reset alarm and restart INC368100 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 13:14 4/27/2020 14:39 1:25:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty ok Radiator has been cleaned,1 gal water coolant added INC368100 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 13:14 4/27/2020 14:39 1:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO190 Cascaded Site back on air with the main site INC367962 HDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 2:48 4/27/2020 15:12 12:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Need to be justified Refueling done and Power team bleed and restart genset INC367924 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/26/2020 21:58 4/27/2020 17:17 19:19:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Huawei breaker tripped due overload Need to be justified Reset breaker and restart genset INC368218 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 17:12 4/27/2020 18:08 0:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate ok RCA and resolution are expected from team INC368003 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/27/2020 0:56 4/27/2020 7:58 7:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is working on the site Need to be justified RCA and resolution details still pending from the contractor INC368003 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 4/27/2020 7:58 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site. INC368003 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 4/27/2020 7:58 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site. INC368003 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 4/27/2020 0:56 4/27/2020 7:58 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/26/2020 23:04 4/27/2020 9:23 10:19:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC368028 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 6:12 4/27/2020 10:12 4:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) RBS not powered OK RBS was boosted by power team. INC368028 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 6:12 4/27/2020 10:12 4:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with the main site. INC367980 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 4/27/2020 7:06 4/27/2020 10:34 3:28:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending from the contractor INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 4/27/2020 11:17 15:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service with sunrise INC368059 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/27/2020 10:14 4/27/2020 11:41 1:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC367926 HDO418 MAROSE Ouest Ericsson 2G C O&M Fuel 4/26/2020 23:00 4/27/2020 12:10 13:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC367894 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D O&M Fuel 4/26/2020 23:06 4/27/2020 12:17 13:11:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC368003 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 4/27/2020 7:58 7:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Need to be justified Back on air with the main site INC367960 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/27/2020 5:38 4/27/2020 7:42 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC360. Cascaded Back on air with the main site INC367960 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/27/2020 2:36 4/27/2020 7:42 5:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site back up with sunrise. INC368026 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/27/2020 5:40 4/27/2020 8:58 3:18:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK Site back up with sunrise. INC367889 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 21:40 4/27/2020 9:50 12:10:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site back up with sunrise. INC367892 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/26/2020 22:12 4/27/2020 10:05 11:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site back up with sunrise. INC368116 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/26/2020 10:04 4/27/2020 7:58 21:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 OK Back on air with the main site INC367981 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 4/27/2020 9:00 4/27/2020 11:50 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO098 OK Back on air with the main site INC368073 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 4/27/2020 10:50 4/27/2020 13:40 2:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted on auto mode. INC368158 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/27/2020 12:32 4/27/2020 15:00 2:28:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1Gal oil added and genset restarted. INC368217 HDC212 DOMOND Centre Ericsson 2G D Talkpool 4/27/2020 14:12 4/27/2020 16:55 2:43:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1Gal oil , 1/2 gal coolant added and genset restarted. INC368217 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 4/27/2020 14:12 4/27/2020 16:55 2:43:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC212 OK Back on air with the main site INC368199 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 15:00 4/27/2020 17:55 2:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the conctractor. INC368310 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/27/2020 15:45 4/27/2020 17:55 2:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been cooled and restarted. INC368208 HDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 4/27/2020 14:10 4/27/2020 18:35 4:25:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the conctractor. INC368208 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 4/27/2020 14:10 4/27/2020 18:35 4:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO098 OK Back on air with the main site INC368208 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 4/27/2020 14:10 4/27/2020 18:35 4:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO098 OK Back on air with the main site Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC367876 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 4/26/2020 20:20 4/27/2020 8:14 11:54:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Rectifier faulty Need to be justified Rectifier has been replaced INC368003 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 4/27/2020 0:56 4/27/2020 7:58 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site. INC368003 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 4/27/2020 0:56 4/27/2020 7:58 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back up with the main site. INC367757 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/27/2020 1:37 4/27/2020 8:39 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA123 Cascaded Back up with the main site. INC367757 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 4/27/2020 1:37 4/27/2020 8:39 7:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA123 Cascaded Back up with the main site. INC367955 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/27/2020 2:14 4/27/2020 9:44 7:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site up by itself INC368028 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 4/27/2020 10:12 4:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with the main site. INC368028 HGA035 CADIAC Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 4/27/2020 10:12 4:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with the main site. INC368028 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 4/27/2020 10:12 4:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with the main site. INC368028 HGA018 ROUTE_NIPPES Nippes Ericsson 2G A Talkpool 4/27/2020 6:12 4/27/2020 10:12 4:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back up with the main site. INC368003 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/27/2020 0:48 4/27/2020 8:00 7:12:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDS351 Cascaded Back in service with the main site HDS351 INC367995 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 4/27/2020 8:15 4/27/2020 9:50 1:35:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) (Indeterminate) OK RCA and resolution details still pending from the contractor INC368310 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/27/2020 15:00 4/27/2020 18:20 3:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK RCA and resolution details still pending from the contractor INC368332 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/27/2020 16:00 4/27/2020 18:30 2:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) (Indeterminate) OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 18:30:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 00:30:26 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 1 4 7 5 17 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 4 1 0 9 ZTE 3 3 0 0 3 Huawei 5 5 5 0 5 Network 17 12 6 0 17 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 0 2 17 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 111:13:31 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 99:04:31 Power Generator Failure (Engine broken) Genset is already collected, team is on traffic to the region with the genset, next update will be shared at 22:00h INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 30:23:31 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 29:21:31 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 25:03:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 18:51:31 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 14:15:31 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 9:33:31 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 8:52:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368174 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M Fuel 4/27/2020 13:54 6:34:31 Fuel Generator failure (Fuel issue) Rescue is ongoing INC368060 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE C O&M_fuel 4/27/2020 17:34 2:54:31 Fuel Generator failure (Fuel issue) Fuel Team is informed since 4/27/2020,5:00PM , ETR 8:15PM INC368060 HIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 4/27/2020 17:34 2:54:31 Dependent Affected by the fuel issue at the main site Attached to HDO597 INC368060 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 4/27/2020 17:34 2:54:31 Dependent Affected by the fuel issue at the main site Attached to HDO597 INC368258 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 18:39 1:49:31 Power Generator failure (Indeterminate) Team is informed , ETA 8:40 PM. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 1:08:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC368270 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 19:35 0:53:31 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 0:43:31 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 19:16:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 01:16:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3516:55:13 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 351:13:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 223:20:13 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 104:29:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 102:24:13 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 48:55:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 48:30:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367976 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 35:00:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/27/2020 6:13 15:02:13 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 11:25:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 10:50:13 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368130 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/27/2020 16:00 5:15:13 RBS RBS Fault (Indeterminate) ETA is expired, Next update will be shared soon INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 4:39:13 RBS RBS Fault (Indeterminate) ETA is expired, Next update will be shared soon INC367558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 18:15 3:00:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 0:35:13 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 20:07:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 02:07:55 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 0 7 7 8 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 15 ZTE 5 5 3 0 5 Huawei 2 2 2 0 2 Network 22 12 6 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 1 5 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 112:50:43 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 100:41:43 Power Generator Failure (Engine broken) Genset is already collected, team is on traffic to the region with the genset, next update will be shared at 22:00h INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 32:00:43 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 30:58:43 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 26:40:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 20:28:43 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 15:52:43 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 11:10:43 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC368366 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 10:29:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 2:45:43 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC368270 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 19:35 2:30:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:50h INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 2:20:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 1:41:43 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:15 PM. INC368273 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 1:41:43 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 4/27/2020 21:05 1:00:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368365 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 21:11 0:54:43 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC368365 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 21:11 0:54:43 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC368365 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 21:11 0:54:43 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 0:53:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 0:53:43 Dependent Affected by the power issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 0:53:43 Dependent Affected by the power issue at the main site Affected by HDN210. INC368281 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G+3G B Talkpool 4/27/2020 21:32 0:33:43 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 22:19:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 04:19:27 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 3 5 8 12 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 1 0 20 ZTE 2 2 0 0 2 Huawei 6 6 6 0 6 Network 28 13 7 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 1 6 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 115:02:29 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 34:12:29 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 33:10:29 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 28:52:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 22:40:29 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 18:04:29 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 13:22:29 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC368366 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 12:41:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 4:57:29 Transmission Transmission (Indeterminate) No power issue found on site. TX team will reach the site on 4/28/2020 at 12:30 AM. INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 4:32:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 3:53:29 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. they will soon share the photos for the necessary follow-ups INC368273 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 3:53:29 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 4/27/2020 21:05 3:12:29 Power Power Failure (Indeterminate) Team is on site INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 3:05:29 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 01:25h INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 3:05:29 Dependent Affected by the power issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 3:05:29 Dependent Affected by the power issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 2:21:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368287 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/27/2020 22:16 2:01:29 Power Power Failure (Indeterminate) Presently the team can't reach the site due to heavy rain. Next update to share when available INC368287 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/27/2020 22:16 2:01:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368377 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:27 1:50:29 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 1:32:29 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/28/2020 ETA 8:00 AM INC368292 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 23:24 0:53:29 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC368292 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 0:53:29 Dependent Affected by the power issue at the main site Affected by HDO384 INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:32 0:45:29 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 0:37:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368298 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 4/27/2020 23:48 0:29:29 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC368299 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 23:48 0:29:29 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet available. INC368299 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 23:48 0:29:29 Dependent Affected by the power issue at the main site Affected by HDO293 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 22:35:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 04:35:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3520:14:32 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 354:32:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 226:39:32 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 107:48:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 105:43:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC367563 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 52:14:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367618 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 51:49:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367976 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 38:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/27/2020 6:13 18:21:32 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 14:44:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 14:09:32 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 7:58:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 3:54:32 RBS RBS Fault (Indeterminate) Team is on site. Next update to share when available INC368292 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 1:10:32 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 1:10:32 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 1:10:32 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 1:10:32 Dependent Affected by the power issue at the main site Affected by HDO384 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Apr 27 23:18:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 05:18:15 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 6 8 15 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 1 0 23 ZTE 3 3 1 0 3 Huawei 7 7 7 0 7 Network 33 15 9 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 1 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 116:01:29 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 35:11:29 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 34:09:29 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 29:51:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 23:39:29 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 19:03:29 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 14:21:29 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC368366 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 13:40:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 5:56:29 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 5:31:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 4:52:29 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC368273 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 4:52:29 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 4:11:29 Fuel Generator failure (Fuel issue) Fuel team has been notified on 4/28/2020 at 12:57 am. ETR to be provided. INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 4:04:29 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 01:25h INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 4:04:29 Dependent Affected by the power issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 4:04:29 Dependent Affected by the power issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 3:20:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368287 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/27/2020 22:16 3:00:29 Power Power Failure (Indeterminate) Presently the team can't reach the site due to heavy rain. Next update to share when available INC368287 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/27/2020 22:16 3:00:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368287 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/27/2020 22:16 3:00:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368287 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/27/2020 22:16 3:00:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368377 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:27 2:49:29 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 2:31:29 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/28/2020 ETA 8:00 AM INC368292 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 23:24 1:52:29 Power Generator failure (Indeterminate) The power team cannot go to this site overnight because of the conflict of the population of the area again with Digicel. INC368292 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 1:52:29 Dependent Affected by the power issue at the main site Affected by HDO384 INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:32 1:44:29 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 1:36:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368299 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 23:48 1:28:29 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368299 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 23:48 1:28:29 Dependent Affected by the power issue at the main site Affected by HDO293 INC368298 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 4/27/2020 23:48 1:28:29 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC368385 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/27/2020 23:52 1:24:29 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC368391 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:43 0:33:29 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet available. INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 0:29:29 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 01:14:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 07:14:53 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 5 8 11 16 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 1 0 29 ZTE 3 3 1 0 3 Huawei 8 8 8 0 8 Network 39 20 10 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 0 11 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 117:58:06 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 37:08:06 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 36:06:06 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 31:48:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 25:36:06 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 21:00:06 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 16:18:06 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC368366 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 15:37:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 7:53:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 7:28:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 6:49:06 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC368273 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 6:49:06 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 6:08:06 Fuel Generator failure (Fuel issue) Fuel team has been notified on 4/28/2020 at 12:57 am. ETR to be provided. INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 6:01:06 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 6:01:06 Dependent Affected by the power issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 6:01:06 Dependent Affected by the power issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 5:17:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 5:09:06 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. INC368287 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4:57:06 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site after the rain INC368287 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4:57:06 Dependent Affected by the power issue at the main site Affected by HDC210. INC368287 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4:57:06 Dependent Affected by the power issue at the main site Affected by HDC210. INC368287 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4:57:06 Dependent Affected by the power issue at the main site Affected by HDC210. INC368377 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:27 4:46:06 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 4:28:06 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/28/2020 ETA 8:00 AM INC368292 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 23:24 3:49:06 Power Generator failure (Indeterminate) The power team cannot go to this site overnight because of the conflict of the population of the area again with Digicel. INC368292 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 3:49:06 Dependent Affected by the power issue at the main site Affected by HDO384 INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:32 3:41:06 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 3:33:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368298 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 4/27/2020 23:48 3:25:06 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. ETA: 6:30 AM. INC368299 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 23:48 3:25:06 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368299 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 23:48 3:25:06 Dependent Affected by the power issue at the main site Affected by HDO293 INC368385 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/27/2020 23:52 3:21:06 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC368391 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:43 2:30:06 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. ETA (4/28/2020) around 7:30AM INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 2:26:06 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368401 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:52 2:21:06 Power Generator failure (Indeterminate) Team has been dispatched ETA3:20 AM INC368406 HDO356 GRAND_GOAVE Ouest Ericsson 2G+3G C Talkpool 4/28/2020 1:37 1:36:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:15 AM. INC368406 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 4/28/2020 1:37 1:36:06 Dependent Affected by the power issue at the main site Affected by HDO356 INC368409 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 4/28/2020 2:30 0:43:06 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368348 HGA038 MORNE_BETE Nippes Ericsson 2G+3G C Talkpool 4/28/2020 2:48 0:25:06 Dependent Affected by the power issue at the main site Affected by HGA021 INC368349 HGA048 BROSSARD Nippes Ericsson 2G+3G C Talkpool 4/28/2020 2:48 0:25:06 Dependent Affected by the power issue at the main site Affected by HGA021 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 01:29:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 07:29:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3523:07:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 357:25:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 229:32:56 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 110:41:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 108:36:56 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 55:07:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 54:42:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 41:12:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 17:37:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 17:02:56 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 10:51:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 6:47:56 RBS RBS Fault (Indeterminate) Sector S still down. More feedback is expected from Talkpool's team INC368292 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 0:52:56 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 02:06:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 08:06:21 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 5 7 12 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 7 1 0 28 ZTE 3 4 1 0 4 Huawei 8 9 8 0 9 Network 38 20 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 0 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 118:49:29 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 37:59:29 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 36:57:29 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 32:39:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 26:27:29 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 17:09:29 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC368366 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 16:28:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 8:44:29 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 8:19:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 7:40:29 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC368273 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 7:40:29 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 6:59:29 Fuel Generator failure (Fuel issue) Fuel team has been notified on 4/28/2020 at 12:57 am. ETR to be provided. INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 6:52:29 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 6:52:29 Dependent Affected by the power issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 6:52:29 Dependent Affected by the power issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 6:08:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 6:00:29 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. INC368287 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/27/2020 22:16 5:48:29 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site after the rain INC368287 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/27/2020 22:16 5:48:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368287 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/27/2020 22:16 5:48:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368287 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/27/2020 22:16 5:48:29 Dependent Affected by the power issue at the main site Affected by HDC210. INC368377 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:27 5:37:29 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 5:19:29 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/28/2020 ETA 8:00 AM INC368292 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 23:24 4:40:29 Power Generator failure (Indeterminate) The power team cannot go to this site overnight because of the conflict of the population of the area again with Digicel. INC368292 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 4:40:29 Dependent Affected by the power issue at the main site Affected by HDO384 INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:32 4:32:29 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 4:24:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368299 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 23:48 4:16:29 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368299 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 23:48 4:16:29 Dependent Affected by the power issue at the main site Affected by HDO293 INC368298 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 4/27/2020 23:48 4:16:29 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. ETA: 6:30 AM. INC368385 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/27/2020 23:52 4:12:29 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:35h INC368391 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:43 3:21:29 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. ETA (4/28/2020) around 7:30AM INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 3:17:29 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368401 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:52 3:12:29 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368409 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 4/28/2020 2:30 1:34:29 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368348 HGA038 MORNE_BETE Nippes Ericsson 2G+3G C Talkpool 4/28/2020 2:48 1:16:29 Dependent Affected by the power issue at the main site Affected by HGA021 INC368349 HGA048 BROSSARD Nippes Ericsson 2G+3G C Talkpool 4/28/2020 2:48 1:16:29 Dependent Affected by the power issue at the main site Affected by HGA021 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 03:20:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 09:20:29 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28RESOLVED=29=3A=22HD?= =?windows-1252?q?N103_=28LA=5FPOINTE=29=94_is_down_with_5=282G=29_and_4?= =?windows-1252?q?=283G=29_attached_sites_in_North__area=2E?= Message-ID: Dear all, The power was restored on HDN103 and all attached sites have been recovered. Root cause is expected from contractor Sites - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration INC368247 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 INC368247 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] From: Guerdy Israel On Behalf Of Haiti Noc Sent: Monday, April 27, 2020 6:14 PM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh ; Gerry Bolante ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; Jean A. Chery ; Geoffrey Collins ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Francois Boyer ; Hai_Tech_O&M Subject: INCIDENT REPORT (OPEN):"HDN103 (LA_POINTE)? is down with 5(2G) and 4(3G) attached sites in North area. Dear all, The purpose of this message is to notify you about ?HDN103 (LA_POINTE)? is down with 5(2G) and 4(3G) sites in North area.. since 04/27/2020 05:40 PM. Concerned Team has been dispatched to check. ETA:Not yet provided Ref: INC368247 / TAS230863 Affected Sites: Sites out of service Ticket# Site_ID Site_Name Department Vendor Tecnology Class Assigned Group Date/time down Duration INC368247 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 0:21:55 INC368247 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 0:21:55 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 04:16:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 10:16:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3523:07:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 357:25:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 229:32:56 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 110:41:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 108:36:56 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 55:07:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 54:42:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 41:12:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/27/2020 9:50 17:37:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 17:02:56 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 10:51:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 6:47:56 RBS RBS Fault (Indeterminate) Sector S still down. More feedback is expected from Talkpool's team INC368292 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4:03:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 0:52:56 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 05:17:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 11:17:29 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 28th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 28th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 121:56:53 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 41:06:53 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 40:04:53 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 35:46:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 29:34:53 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 20:16:53 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC368366 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 19:35:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368348 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 4/27/2020 19:20 11:51:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 11:26:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 10:47:53 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. More update will be provided 4/28/2020 INC368273 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/27/2020 20:24 10:47:53 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 10:06:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 6:57 am. ETR to be provided. INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 9:59:53 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 9:59:53 Dependent Affected by the Transmission issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 9:59:53 Dependent Affected by the Transmission issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 9:15:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 9:07:53 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:25h INC368377 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:27 8:44:53 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 8:26:53 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/28/2020 ETA 8:00 AM INC368292 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 4/27/2020 23:24 7:47:53 Power Generator failure (Indeterminate) Team is going to find a backup genset to boost the RBS 2106. ETA: 7:30 AM. INC368292 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 7:47:53 Dependent Affected by the power issue at the main site Affected by HDO384 INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:32 7:39:53 Power Power Failure (Indeterminate) Reported down for fuel by Talkpool's team. Awaiting photos for confirmation INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 7:31:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368298 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 4/27/2020 23:48 7:23:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC368299 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 23:48 7:23:53 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:00 AM INC368299 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 23:48 7:23:53 Dependent Affected by the power issue at the main site Affected by HDO293 INC368385 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/27/2020 23:52 7:19:53 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 07:30h INC368391 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:43 6:28:53 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. ETA (4/28/2020) around 7:30AM INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 6:24:53 Power Generator failure (Indeterminate) Site located on private house. Access will be possible on the morning, ETA: 7:10AM INC368409 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 4/28/2020 2:30 4:41:53 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:15h INC368348 HGA038 MORNE_BETE Nippes Ericsson 2G+3G C Talkpool 4/28/2020 2:48 4:23:53 Dependent Affected by the power issue at the main site Affected by HGA021 INC368349 HGA048 BROSSARD Nippes Ericsson 2G+3G C Talkpool 4/28/2020 2:48 4:23:53 Dependent Affected by the power issue at the main site Affected by HGA021 INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 2:52 4:19:53 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 INC368398 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 4/28/2020 2:56 4:15:53 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 7:30 AM. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 3:57:53 Power Generator failure (Indeterminate) Access issue. Follow-up is ongoing with Site inspector. INC368422 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/28/2020 3:40 3:31:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368423 HDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 4:40 2:31:53 Power Generator failure (Indeterminate) Team is waiting access. INC368506 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/28/2020 4:46 2:25:53 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:20 AM INC368424 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 4:49 2:22:53 Power Generator failure (Indeterminate) Team is waiting access. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 5:16 1:55:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368509 HAIDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 5:42 1:29:53 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC368510 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/28/2020 5:44 1:27:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368428 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 4/28/2020 6:16 0:55:53 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 7:15 AM. INC368428 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 4/28/2020 6:16 0:55:53 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC368428 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 4/28/2020 6:16 0:55:53 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC368428 HGA014 AZILE Nippes Ericsson 3G B Talkpool 4/28/2020 6:16 0:55:53 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC368428 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 4/28/2020 6:16 0:55:53 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC368428 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 4/28/2020 6:16 0:55:53 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/28/2020 6:17 0:54:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368513 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/28/2020 6:17 0:54:53 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC368431 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 6:46 0:25:53 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3526:51:53 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 361:09:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 233:16:53 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 114:25:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 112:20:53 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 58:51:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 58:26:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 44:56:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 20:46:53 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 14:35:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 10:31:53 RBS RBS Fault (Indeterminate) Sector S still down. More feedback is expected from Talkpool's team INC368292 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 7:47:53 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 7:47:53 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 7:47:53 Dependent Affected by the power issue at the main site Affected by HDO384 INC368292 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 7:47:53 Dependent Affected by the power issue at the main site Affected by HDO384 INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 4:36:53 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA: 08:00h Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368254 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 18:13 4/27/2020 19:09 0:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset has been restarted on auto mode. INC368254 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 18:13 4/27/2020 19:09 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Site back in service with the main site INC368254 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 18:13 4/27/2020 19:09 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Site back in service with the main site INC368174 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M Fuel 4/27/2020 13:54 4/27/2020 21:20 7:26:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue has been performed INC368274 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 20:37 4/27/2020 22:16 1:39:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to low fuel level OK Reset alarm and genset restarted. INC368365 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 21:11 4/27/2020 22:20 1:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Reset board and genset restarted on auto mode. INC368365 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 21:11 4/27/2020 22:20 1:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS118 Cascaded Site back in service with the main site INC368365 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/27/2020 21:11 4/27/2020 22:20 1:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS118 Cascaded Site back in service with the main site INC368281 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G+3G B Talkpool 4/27/2020 21:32 4/27/2020 22:57 1:25:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No starter battery on site OK 1 gal. of coolant, 1/2 gal. of oil added and genset restarted with another battery INC368406 HDO356 GRAND_GOAVE Ouest Ericsson 2G+3G C Talkpool 4/28/2020 1:37 4/28/2020 3:42 2:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset has been restarted on auto mode. INC368406 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 4/28/2020 1:37 4/28/2020 3:42 2:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Site back in service with the main site INC368320 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 14:59 4/27/2020 18:55 3:56:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature, radiator dirty OK Radiator cleaned and 1 gal. of coolant added INC368060 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE C O&M_fuel 4/27/2020 17:34 4/27/2020 20:02 2:28:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty. OK Fuel added and genset restarted. INC368060 HIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 4/27/2020 17:34 4/27/2020 20:02 2:28:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO597 OK Site back on air with the main site INC368060 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 4/27/2020 17:34 4/27/2020 20:02 2:28:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO597 OK Site back on air with the main site INC368258 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 18:39 4/27/2020 20:49 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Fuel added genset restarted INC368401 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:52 4/28/2020 17:46 16:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start due to battery starter faulty Need to be justified Fail to start due to battery starter faulty Team restart it with backup battery INC368247 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) The terminal was loose OK Terminal tightening and genset restarted INC368247 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368246 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/27/2020 16:15 4/27/2020 18:45 2:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 4/27/2020 19:55 25:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay 40 gallons of fuel added and genset restarted INC368173 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/27/2020 13:35 4/27/2020 22:12 8:37:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW was frozen Need to be justified Power reset on DUW INC367943 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 4/27/2020 20:10 19:40:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified DUW has been reformated by BSC's team INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 4/27/2020 20:15 26:25:00 4:00:00 Not Compliant RBS RBS Fault (DUS failure) DUS failure Need to be justified DUS has been reformated by BSC's team INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 4/27/2020 10:00 49:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC368270 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 19:35 4/27/2020 22:00 2:25:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator is defective OK 1 gallon of coolant added and genset restarted INC368359 HDC211 MIREBALAIS Centre Ericsson LTE A Talkpool 4/27/2020 20:45 4/27/2020 22:35 1:50:00 4:00:00 Compliant Transmission RBS Fault (PDU Issue) Faulty PDU OK 3 PDUs has been replaced INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 4/28/2020 12:37 115:13:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Genset has been replaced INC368379 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN103 LA_POINTE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368389 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/28/2020 0:36 4/28/2020 1:35 0:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC368389 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/28/2020 0:36 4/28/2020 1:35 0:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434. Cascaded Back on air with the main site INC368287 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC368287 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210. Cascaded Back on air with the main site INC368287 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210. Cascaded Back on air with the main site INC368287 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210. Cascaded Back on air with the main site Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368162 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 4/27/2020 17:00 4/27/2020 22:54 5:54:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Back on air without intervention INC368379 HDN162 MORNE_ESTHERE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link passing through HDO067 facing SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 06:36:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 12:36:17 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 11 4 5 12 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 20 ZTE 3 3 1 0 5 Huawei 7 7 6 0 7 Network 30 14 8 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 123:19:17 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 42:29:17 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 41:27:17 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 37:09:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 30:57:17 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. INC367920 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/27/2020 6:13 26:21:17 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 7:00 AM INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 21:39:17 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 20:58:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 12:49:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 12:10:17 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 7:00 AM INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 12:10:17 Dependent Affected by the power issue at the main site Affected by HDS232 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 11:29:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 6:57 am. ETR to be provided. INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 11:22:17 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 11:22:17 Dependent Affected by the Transmission issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 11:22:17 Dependent Affected by the Transmission issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 10:38:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 10:30:17 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 9:49:17 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 4/28/2020 ETA 8:00 AM INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 4/27/2020 23:32 9:02:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 7:40 am. ETR to be provided. INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 8:54:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries are charged INC368298 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/27/2020 23:48 8:46:17 Power Generator failure (Faulty Battery) Faulty stater battery, follow up is ongoing. ETR not provided yet. INC368385 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/27/2020 23:52 8:42:17 Power Power Failure (Indeterminate) Team is working on site INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 7:47:17 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. Team has been informed to reach the site ETA not available yet. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 5:20:17 Power Generator failure (Indeterminate) Access is available now; another team will reach the site at 8:30 am. INC368424 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 4:49 3:45:17 Power Generator failure (Indeterminate) Team is waiting access. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 3:18:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368509 HAIDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 5:42 2:52:17 Power Generator failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 9:30 am. INC368510 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/28/2020 5:44 2:50:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries are charged INC368431 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 6:46 1:48:17 Power Generator failure (Indeterminate) Team is on site awaiting for access. INC368437 HDO363 TI GOAVE Ouest Ericsson 2G A Talkpool 4/28/2020 7:35 0:59:17 Power Power Failure (Indeterminate) Team has been informed. ETA :9:10 AM INC368518 HAIDS232 MANICHE Sud ZTE 2G A Talkpool 4/28/2020 7:50 0:44:17 Power Power Failure (Indeterminate) Team has been informed. ETA 9H30AM INC368518 HAIDS249 DORY Sud ZTE 2G A Talkpool 4/28/2020 7:50 0:44:17 Dependent Affected by the power issue at the main site Affected by HDS232 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 08:00:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 14:00:22 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 14 4 5 12 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 5 1 0 24 ZTE 4 5 1 0 5 Huawei 6 6 5 0 6 Network 29 16 7 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 2 4 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 124:39:51 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available NC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 43:49:51 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 42:47:51 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 38:29:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 32:17:51 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 22:59:51 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 22:18:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 13:30:51 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 7:00 AM INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 13:30:51 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 12:49:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 6:57 am. ETR to be provided. INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 12:42:51 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA 10:00 AM INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 12:42:51 Dependent Affected by the Transmission issue at the main site Affected by HDN210. INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 12:42:51 Dependent Affected by the Transmission issue at the main site Affected by HDN210. INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 11:58:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 11:50:51 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 11:09:51 Power Generator failure (Indeterminate) TP is not able to provide an update about this. INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 4/27/2020 23:32 10:22:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 7:40 am. ETR to be provided. INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 10:14:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries are charged INC368298 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/27/2020 23:48 10:06:51 Power Generator failure (Faulty Battery) Faulty starter battery, follow up is ongoing. ETR not provided yet. INC368385 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/27/2020 23:52 10:02:51 Power Power Failure (Indeterminate) Team is working on site INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 9:07:51 Transmission Transmission (Indeterminate) RAN TP team is waiting for access. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 6:40:51 Power Generator failure (Indeterminate) ETA 8:30 am expired; More update is expected from TP. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 4:38:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368509 HAIDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 5:42 4:12:51 Power Generator failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 9:50 am. INC368431 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M 4/28/2020 6:46 3:08:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 9:09 am. ETR to be provided INC368437 HDO363 TI GOAVE Ouest Ericsson 2G A Talkpool 4/28/2020 7:35 2:19:51 Power Power Failure (Indeterminate) Team has been informed. ETA expired, New ETA :9:4\55 AM INC368518 HAIDS232 MANICHE Sud ZTE 2G+3G A Talkpool 4/28/2020 7:50 2:04:51 Power Power Failure (Indeterminate) Team has been informed. ETA :10:00 AM INC368518 HAIDS249 DORY Sud ZTE 2G+3G A Talkpool 4/28/2020 7:50 2:04:51 Dependent Affected by the power issue at the main site Affected by HDS232 INC368441 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/28/2020 8:07 1:47:51 Power Generator failure (Indeterminate) Team has been informed. ETA :10:00 AM INC368528 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/28/2020 8:31 1:23:51 Power Power Failure (Indeterminate) Team has been informed. ETA :10:00 AM INC368527 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 4/28/2020 8:32 1:22:51 Power Generator failure (Indeterminate) Team has been informed , ETA 10:00 AM INC368536 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 8:40 1:14:51 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC368534 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/28/2020 8:40 1:14:51 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 1:08:51 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 0:59:51 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. More update will be provided 4/28/2020 7:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 08:06:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 14:06:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3529:44:20 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 364:02:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 236:09:20 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 117:18:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 115:13:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 61:44:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 61:19:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 47:49:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 23:39:20 RBS RBS Fault (DTRU failure) Faulty DTRU, a new one is requested. Next update 04/28/2020. INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 13:24:20 RBS RBS Fault (Indeterminate) Team is on site. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 7:29:20 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update INC368444 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/28/2020 8:02 2:02:20 Power Power Failure (Indeterminate) team is informed, ETA 10:30 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 08:07:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 14:07:34 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC368446 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE A Talkpool 4/28/2020 8:08 1:56:20 Power Power Failure (Indeterminate) Team has been informed; ETA 10:35 am. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 09:29:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 15:29:19 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 14 5 6 6 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 10 1 0 22 ZTE 2 2 0 0 2 Huawei 7 7 6 0 7 Network 30 19 7 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 0 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 126:13:05 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 45:23:05 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 44:21:05 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 40:03:05 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 33:51:05 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. ETR not provided yet. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 24:33:05 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 23:52:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 15:04:05 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. ETR not provided yet. INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 15:04:05 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 14:23:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 6:57 am. ETR to be provided. INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 13:24:05 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 12:43:05 Power Generator failure (Indeterminate) Portable genset is out of fuel. INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 4/27/2020 23:32 11:56:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 7:40 am. ETR to be provided. INC368298 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/27/2020 23:48 11:40:05 Power Generator failure (Faulty Battery) Faulty stater battery, follow up is ongoing. ETR not provided yet. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 8:14:05 Power Generator failure (Indeterminate) TP is not able to provide an update. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 6:12:05 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368431 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 6:46 4:42:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 9:09 am. ETR to be provided. INC368437 HDO363 TI GOAVE Ouest Ericsson 2G A Talkpool 4/28/2020 7:35 3:53:05 Power Power Failure (Indeterminate) Team is waiting for the access. INC368527 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 4/28/2020 8:32 2:56:05 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC368536 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 8:40 2:48:05 Power Generator failure (Indeterminate) Team has been dispatched , ETA 11:30 AM INC368534 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/28/2020 8:40 2:48:05 Power Power Failure (Indeterminate) Team has been informed. ETA : 11:30 AM INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 2:42:05 Power Power Failure (Indeterminate) Team need a genset backup to boost the site, reported by talkpool team. ETR not provided yet. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 2:33:05 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. Next update will be provided once available INC368522 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 9:06 2:22:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 11:09 am. ETR to be provided. INC368556 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 9:38 1:50:05 Power Power Failure (Solar System failure) Solar system failed , waiting for new update from team INC368556 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/28/2020 9:38 1:50:05 Dependent Affected by the power issue at the main site Affected by HDN185 INC368556 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/28/2020 9:38 1:50:05 Dependent Affected by the power issue at the main site Affected by HDN185 INC368556 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 4/28/2020 9:38 1:50:05 Dependent Affected by the power issue at the main site Affected by HDN185 INC368564 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 10:13 1:15:05 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 12:30 pm. INC368491 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G A Talkpool 4/28/2020 10:52 0:36:05 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC368587 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/28/2020 10:55 0:33:05 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Apr 28 09:44:39 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 28 Apr 2020 15:44:39 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDS228 is a new ASCOT that needs to be repaired by ASCOT. Until that is completed it will not be fueled. Best Regards, [cid:image001.jpg at 01D61D52.642071E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Tuesday, April 28, 2020 11:29 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 14 5 6 6 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 10 1 0 22 ZTE 2 2 0 0 2 Huawei 7 7 6 0 7 Network 30 19 7 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 0 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 126:13:05 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/26/2020 14:05 45:23:05 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 44:21:05 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 40:03:05 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 33:51:05 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. ETR not provided yet. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 24:33:05 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 23:52:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 15:04:05 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. ETR not provided yet. INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 15:04:05 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 14:23:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 6:57 am. ETR to be provided. INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/27/2020 22:04 13:24:05 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 12:43:05 Power Generator failure (Indeterminate) Portable genset is out of fuel. INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 4/27/2020 23:32 11:56:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 7:40 am. ETR to be provided. INC368298 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/27/2020 23:48 11:40:05 Power Generator failure (Faulty Battery) Faulty stater battery, follow up is ongoing. ETR not provided yet. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 8:14:05 Power Generator failure (Indeterminate) TP is not able to provide an update. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 6:12:05 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368431 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 6:46 4:42:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 9:09 am. ETR to be provided. INC368437 HDO363 TI GOAVE Ouest Ericsson 2G A Talkpool 4/28/2020 7:35 3:53:05 Power Power Failure (Indeterminate) Team is waiting for the access. INC368527 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 4/28/2020 8:32 2:56:05 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC368536 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 8:40 2:48:05 Power Generator failure (Indeterminate) Team has been dispatched , ETA 11:30 AM INC368534 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/28/2020 8:40 2:48:05 Power Power Failure (Indeterminate) Team has been informed. ETA : 11:30 AM INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 2:42:05 Power Power Failure (Indeterminate) Team need a genset backup to boost the site, reported by talkpool team. ETR not provided yet. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 2:33:05 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. Next update will be provided once available INC368522 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 9:06 2:22:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 11:09 am. ETR to be provided. INC368556 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 9:38 1:50:05 Power Power Failure (Solar System failure) Solar system failed , waiting for new update from team INC368556 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/28/2020 9:38 1:50:05 Dependent Affected by the power issue at the main site Affected by HDN185 INC368556 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/28/2020 9:38 1:50:05 Dependent Affected by the power issue at the main site Affected by HDN185 INC368556 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 4/28/2020 9:38 1:50:05 Dependent Affected by the power issue at the main site Affected by HDN185 INC368564 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 10:13 1:15:05 Power Power Failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 12:30 pm. INC368491 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G A Talkpool 4/28/2020 10:52 0:36:05 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC368587 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/28/2020 10:55 0:33:05 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 10:42:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 16:42:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3532:22:26 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 366:40:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 238:47:26 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 119:56:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 117:51:26 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 64:22:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 63:57:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 50:27:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 26:17:26 RBS RBS Fault (DTRU failure) Faulty DTRU, a new one is requested. Next update 04/28/2020. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 10:07:26 RBS RBS Fault (Indeterminate) Team is working on site. INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 10:02 2:40:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 12:10:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 18:10:23 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 4 6 8 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 0 0 18 ZTE 2 2 0 0 2 Huawei 7 7 6 0 7 Network 26 16 6 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 7 0 0 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 128:53:15 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 47:01:15 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 36:31:15 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. ETR not provided yet. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 27:13:15 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 26:32:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 17:44:15 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. ETR not provided yet. INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 17:44:15 Dependent Affected by the power issue at the main site Affected by HDO413 INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 17:03:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 6:57 am. ETR to be provided. INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 16:04:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 10:43 AM , ETR to be provided by them, INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 15:23:15 Power Generator failure (Indeterminate) Portable genset is out of fuel. TP team was collecting the fuel a the WH. So far TP is not able to provide more update. INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 4/27/2020 23:32 14:36:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 7:40 am. ETR to be provided. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 10:54:15 Power Generator failure (Indeterminate) Team is working on site. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 8:52:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 5:22:15 Power Power Failure (Indeterminate) Team need a genset backup to boost the site, reported by talkpool team. ETR not provided yet. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 5:13:15 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. Next update will be provided once available INC368522 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 9:06 5:02:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 1:40 pm. The refueling is scheduled for this afternoon INC368556 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 9:38 4:30:15 Power Power Failure (Solar System failure) Solar system failed , waiting for new update from team INC368556 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/28/2020 9:38 4:30:15 Dependent Affected by the power issue at the main site Affected by HDN185 INC368556 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/28/2020 9:38 4:30:15 Dependent Affected by the power issue at the main site Affected by HDN185 INC368556 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/28/2020 9:38 4:30:15 Dependent Affected by the power issue at the main site Affected by HDN185 INC368564 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/28/2020 10:13 3:55:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 11:09 am. The refueling is scheduled for this afternoon INC368491 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G A Talkpool 4/28/2020 10:52 3:16:15 Power Power Failure (Indeterminate) Team is waiting for the access. INC368608 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 11:18 2:50:15 Power Power Failure (Indeterminate) Team is on site waiting for access. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 1:22:15 Power Generator failure (Indeterminate) Team has been informed , ETA 4:00 PM INC368629 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/28/2020 12:49 1:19:15 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM INC368629 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/28/2020 12:49 1:19:15 Dependent Affected by the power issue at the main site Affected by HDC274 INC368724 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/28/2020 13:15 0:53:15 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 12:19:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 18:19:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3533:57:38 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 368:15:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 240:22:38 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 121:31:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 119:26:38 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 65:57:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 65:32:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 52:02:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 27:52:38 RBS RBS Fault (DTRU failure) Faulty DTRU, a new one is requested. Next update 04/28/2020. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 11:42:38 RBS RBS Fault (Indeterminate) Team is working on site. INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 10:02 4:15:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368620 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/28/2020 12:16 2:01:38 RBS RBS Fault (Indeterminate) Team is Informed, ETA 04:00 PM INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 13:04 1:13:38 RBS RBS Fault (Indeterminate) Team is Informed, ETA 03:00 PM INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/28/2020 13:40 0:37:38 RBS RBS Fault (Indeterminate) Team is Informed, ETA 04:00 PM INC368738 HDO342 FOND_NEGRE Ouest Ericsson 2G A Talkpool 4/28/2020 13:56 0:21:38 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 12:20:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 18:20:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC368730 HDC104 CELINE Artibonite Huawei B Talkpool 4/28/2020 13:37 0:37:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 14:31:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 20:31:08 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 7 4 4 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 0 0 11 ZTE 2 2 0 0 2 Huawei 9 9 8 0 9 Network 22 14 8 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 6 0 1 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 131:13:26 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 49:21:26 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 38:51:26 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. ETR not provided yet. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 29:33:26 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 28:52:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 20:04:26 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. ETR not provided yet. INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 20:04:26 Dependent Affected by the power issue at the main site Affected by HDO413 INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 18:24:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 10:43 AM , ETR to be provided by them, INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 17:43:26 Power Generator failure (Indeterminate) Portable genset is out of fuel. TP team was collecting the fuel a the WH. So far TP is not able to provide more update. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 13:14:26 Power Generator failure (Indeterminate) Team is on site for CM. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 11:12:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A O&M Fuel 4/28/2020 8:46 7:42:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/28/2020 at 2:40 AM. ETR will be provided. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 7:33:26 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. Next update will be provided once available INC368564 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/28/2020 10:13 6:15:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 11:09 am. The refueling is scheduled for this afternoon INC368491 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G A O&M Fuel 4/28/2020 10:52 5:36:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/28/2020 at 2:40 AM. ETR will be provided. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 3:42:26 Power Generator failure (Indeterminate) Access blocked to non payment , waiting for next update INC368651 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 14:15 2:13:26 RBS RBS Fault (Indeterminate) RAN TP team has been informed; team dispatched. ETA not available yet. INC368659 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:32 1:56:26 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC368650 HDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 4/28/2020 14:57 1:31:26 Power Generator failure (Indeterminate) ETA expired , waiting for next update from team INC368650 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:57 1:31:26 Dependent Affected by the power issue at the main site Affected by HDC005 INC368650 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:57 1:31:26 Dependent Affected by the power issue at the main site Affected by HDC005 [http://itsm-mt-prod01:8080/arsys/resources/images/arrow-down-white.gif] INC368671 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 15:32 0:56:26 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.gif Type: image/gif Size: 53 bytes Desc: image002.gif URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 16:18:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 22:18:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3537:57:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 372:15:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 244:22:15 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 125:31:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 123:26:15 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 69:57:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 69:32:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 56:02:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 31:52:15 RBS RBS Fault (DTRU failure) Faulty DTRU, a new one is requested. Next update 04/29/2020. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 15:42:15 RBS RBS Fault (Indeterminate) Faulty DTRU, a new one is requested. Next update 04/29/2020. INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 10:02 8:15:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 13:04 5:13:15 RBS RBS Fault (Indeterminate) Team is on site. INC368725 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/28/2020 13:12 5:05:15 Power Power Failure (Indeterminate) Team is on site. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/28/2020 13:40 4:37:15 RBS RBS Fault (Indeterminate) Team is on site. INC368695 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/28/2020 17:20 0:57:15 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Tue Apr 28 16:23:07 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Tue, 28 Apr 2020 22:23:07 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello NOC, The site HDO406 refueled with 150 gallons. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A O&M Fuel ########### 7:42:26 Fuel Generator failure (Fuel issue) REFUELED WITH 150 GALLONS ON 04/28/2020 Regards, Sylne From: Guerdy Israel On Behalf Of Haiti Noc Sent: Tuesday, April 28, 2020 4:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 7 4 4 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 0 0 11 ZTE 2 2 0 0 2 Huawei 9 9 8 0 9 Network 22 14 8 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 6 0 1 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 131:13:26 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 49:21:26 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 38:51:26 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. ETR not provided yet. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 29:33:26 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 28:52:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 20:04:26 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. ETR not provided yet. INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 20:04:26 Dependent Affected by the power issue at the main site Affected by HDO413 INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 18:24:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 10:43 AM , ETR to be provided by them, INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 17:43:26 Power Generator failure (Indeterminate) Portable genset is out of fuel. TP team was collecting the fuel a the WH. So far TP is not able to provide more update. INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 13:14:26 Power Generator failure (Indeterminate) Team is on site for CM. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 11:12:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A O&M Fuel 4/28/2020 8:46 7:42:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/28/2020 at 2:40 AM. ETR will be provided. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 7:33:26 Power Generator Failure (Engine Knocking ) Engine reported knocking. Follow up is ongoing. Next update will be provided once available INC368564 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 4/28/2020 10:13 6:15:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( April 28th 2020) at 11:09 am. The refueling is scheduled for this afternoon INC368491 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G A O&M Fuel 4/28/2020 10:52 5:36:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/28/2020 at 2:40 AM. ETR will be provided. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 3:42:26 Power Generator failure (Indeterminate) Access blocked to non payment , waiting for next update INC368651 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 14:15 2:13:26 RBS RBS Fault (Indeterminate) RAN TP team has been informed; team dispatched. ETA not available yet. INC368659 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:32 1:56:26 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC368650 HDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 4/28/2020 14:57 1:31:26 Power Generator failure (Indeterminate) ETA expired , waiting for next update from team INC368650 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:57 1:31:26 Dependent Affected by the power issue at the main site Affected by HDC005 INC368650 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:57 1:31:26 Dependent Affected by the power issue at the main site Affected by HDC005 [http://itsm-mt-prod01:8080/arsys/resources/images/arrow-down-white.gif] INC368671 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 15:32 0:56:26 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 53 bytes Desc: image001.gif URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 17:14:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Apr 2020 23:14:22 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 28th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 28th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 133:52:59 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 52:00:59 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 41:30:59 Power Generator failure (Indeterminate) Team is on site, trying to resolved head cylinder issue. ETR not provided yet. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 32:12:59 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 31:31:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 21:03:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 10:43 AM , ETR to be provided by them, INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 10:21:59 Power Generator failure (Indeterminate) Site remains down after refueling, power team is requested. ETA: not provided yet. INC368564 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 10:13 8:54:59 Power Power Failure (Indeterminate) Refueling done; but site remains down power team has been informed; ETA 7:30 pm. INC368491 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G A O&M Fuel 4/28/2020 10:52 8:15:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/28/2020 at 2:40 AM. ETR will be provided. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 6:21:59 Power Generator failure (Indeterminate) Access blocked to non-payment , follow is ongoing INC368651 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 14:15 4:52:59 RBS RBS Fault (Indeterminate) RAN TP team has been informed; team dispatched. Due to unsafe area the ETA cannot be provided. INC368778 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 16:33 2:34:59 Power Power Failure (Indeterminate) Team is working on site INC368657 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/28/2020 17:12 1:55:59 Power Generator failure (Indeterminate) Team is on site INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G A Talkpool 4/28/2020 17:15 1:52:59 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 1:49:59 Power Generator failure (Indeterminate) Team has been dispatched , ETA 8:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3538:47:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 373:05:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 245:12:59 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 126:21:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 124:16:59 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 70:47:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 70:22:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 56:52:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 32:42:59 RBS RBS Fault (DTRU failure) Faulty DTRU, a new one is requested. Next update 04/29/2020. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 16:32:59 RBS RBS Fault (Indeterminate) Faulty DTRU, a new one is requested. Next update 04/29/2020. INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 10:02 9:05:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 13:04 6:03:59 RBS RBS Fault (Indeterminate) Team is on site. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/28/2020 13:40 5:27:59 RBS RBS Fault (Indeterminate) Team is on site. INC368695 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 4/28/2020 17:20 1:47:59 Power Power Failure (Indeterminate) Talkpool is not able to provide update. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368528 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 4/28/2020 8:31 4/28/2020 10:26 1:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site went up with no power intervention INC368298 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 4/27/2020 23:48 4/28/2020 12:03 12:15:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to faulty battery Need to be justified AC current boosted RBS2106 and restart INC368534 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 4/28/2020 8:40 4/28/2020 10:50 2:10:00 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel leakage OK Fuel leakage fixed and genset restarted INC368589 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 4/28/2020 11:08 4/28/2020 11:48 0:40:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency floating bypass broken OK Disconnected bypass and restart INC368589 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 4/28/2020 11:08 4/28/2020 11:48 0:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO388 Cascaded Back on air once the main site. INC368589 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 4/28/2020 11:08 4/28/2020 11:48 0:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO388 Cascaded Back on air once the main site. INC367863 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/26/2020 19:25 4/28/2020 10:14 38:49:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) solar system failure Need to be justified Site is back in service after a soft reload performed by NOC. INC368437 HDO363 TI GOAVE Ouest Ericsson 2G A Talkpool 4/28/2020 7:35 4/28/2020 14:19 6:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate (genset stopped) Need to be justified All parties have been checked then genset restarted INC368669 HDO398 Delatte/ PETIT GOAVE Ouest Ericsson 2G C Talkpool 4/28/2020 15:14 4/28/2020 16:13 0:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC368669 HDO431 LAMISSIERE Ouest Ericsson 2G A Talkpool 4/28/2020 15:14 4/28/2020 16:13 0:59:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO431 Cascaded Back on air once the main site. INC368273 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 4/28/2020 16:57 20:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC368273 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/27/2020 20:24 4/28/2020 16:57 20:33:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO413 Cascaded Back on air once the main site. INC368507 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 5:16 4/28/2020 16:47 11:31:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) solar system failure Need to be justified Site is back in service after a soft reload performed by NOC. INC368540 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/28/2020 8:55 4/28/2020 17:12 8:17:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team boosted the RBS with portable genset to restore the site. INC368377 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:27 4/28/2020 7:44 9:17:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) CPS batteries discharged Need to be justified CPS batteries have been recharged; and genset has been restarted. INC368299 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 23:48 4/28/2020 7:49 8:01:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start/ Faulty starter battery Need to be justified Genset has been restarted with another battery INC368299 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 23:48 4/28/2020 7:49 8:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Site is back in service once issue solved at HDO293 INC368391 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 0:43 4/28/2020 7:39 6:56:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty radiator Need to be justified 1 gallon of coolant added INC368423 HDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 4:40 4/28/2020 9:00 4:20:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Gasket head cylinder faulty Need to be justified 2 gallons of coolant added. INC368506 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/28/2020 4:46 4/28/2020 7:48 3:02:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start/ Faulty starter battery OK Genset has been restarted with another battery INC368424 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 4:49 4/28/2020 9:00 4:11:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Speed sensor Failure Need to be justified Speed regulator has been adjusted. INC368402 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/28/2020 0:47 4/28/2020 10:20 9:33:00 4:00:00 Not Compliant Transmission Transmission (IF Connector Issue) Faulty IF connector Need to be justified IF connectors have been remade INC368509 HAIDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 5:42 4/28/2020 11:07 5:25:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified All check have been made, and genset has been restarted. INC368706 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/28/2020 12:30 4/28/2020 13:17 0:47:00 4:00:00 Compliant Power Generator failure (Low Voltage) CPS batteries discharged OK CPS batteries have been recharged; and genset has been restarted. INC368431 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 6:46 4/28/2020 13:32 6:46:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site has been refilled with 200 gallons of fuel. INC368578 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 4/28/2020 10:57 4/28/2020 13:09 2:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC367774 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Talkpool 4/26/2020 14:05 4/28/2020 13:46 47:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Commercial power failed Need to be justified Site is back in service with EDH INC368608 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 11:18 4/28/2020 14:34 3:16:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start/ Faulty starter battery OK Genset has been restarted with another battery INC368742 HAIDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 4/28/2020 14:45 4/28/2020 15:49 1:04:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Terminal battery cable disconnected OK Terminal cable has been connected and genset was restarted. INC368522 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/28/2020 9:06 4/28/2020 15:53 6:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site has been refilled with 180 gallons of fuel. INC368671 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 15:32 4/28/2020 16:49 1:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC368290 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/27/2020 22:45 4/28/2020 17:31 18:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC368419 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 3:14 4/28/2020 16:17 13:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC368659 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:32 4/28/2020 17:35 3:03:00 4:00:00 Compliant Power Generator failure (Low Voltage) CPS batteries discharged Need to be justified CPS batteries have been recharged; and genset has been restarted. INC368770 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 17:42 4/28/2020 17:49 0:07:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed OK 1/2 gallon of oil added; alarm has been reset and genset was restarted INC368783 HAIDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 16:41 4/28/2020 18:52 2:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC368247 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) The terminal was loose OK Terminal tightening and genset restarted INC368247 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368247 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 4/27/2020 17:40 4/27/2020 19:00 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back on air with the main site INC368246 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/27/2020 16:15 4/27/2020 18:45 2:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC367878 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/26/2020 18:27 4/27/2020 19:55 25:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay 40 gallons of fuel added and genset restarted INC368173 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/27/2020 13:35 4/27/2020 22:12 8:37:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW was frozen Need to be justified Power reset on DUW INC367943 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/27/2020 0:30 4/27/2020 20:10 19:40:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified DUW has been reformatted by BSC's team INC367849 HDC218 LOPITAL_MIREBALAIS Centre Ericsson LTE A Talkpool 4/26/2020 17:50 4/27/2020 20:15 26:25:00 4:00:00 Not Compliant RBS RBS Fault (DUS failure) DUS failure Need to be justified DUS has been reformatted by BSC's team INC367356 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/25/2020 9:00 4/27/2020 10:00 49:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC368270 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 19:35 4/27/2020 22:00 2:25:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator is defective OK 1 gallon of coolant added and genset restarted INC368359 HDC211 MIREBALAIS Centre Ericsson LTE A Talkpool 4/27/2020 20:45 4/27/2020 22:35 1:50:00 4:00:00 Compliant Transmission RBS Fault (PDU Issue) Faulty PDU OK 3 PDUs has been replaced INC366638 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 4/23/2020 17:24 4/28/2020 12:37 115:13:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Genset has been replaced INC368379 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN103 LA_POINTE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368379 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 4/27/2020 23:10 4/28/2020 0:12 1:02:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by backup Microwave link HDO067 - SDH002. Cascaded Power rest on the IFU HDO067 facing SDH002. INC368389 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 4/28/2020 0:36 4/28/2020 1:35 0:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC368389 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 4/28/2020 0:36 4/28/2020 1:35 0:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434. Cascaded Back on air with the main site INC368287 HDC210 LABACIE Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC368287 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210. Cascaded Back on air with the main site INC368287 HDC320 TRIANON Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210. Cascaded Back on air with the main site INC368287 HDC363 NOYAU Centre Ericsson 2G D Talkpool 4/27/2020 22:16 4/28/2020 6:18 8:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210. Cascaded Back on air with the main site INC368409 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 4/28/2020 2:30 4/28/2020 6:42 4:12:00 4:00:00 Not Compliant Power Generator failure (High temperature) Water comsuption Need to be justified 1 gal of coolant added and genset restarted with another battery INC368513 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/28/2020 6:17 4/28/2020 7:10 0:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site restored without no intervention INC368422 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/28/2020 3:40 4/28/2020 7:02 3:22:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site restored with sunrise INC368048 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/28/2020 6:17 4/28/2020 8:05 1:48:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site restored with sunrise INC368510 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/28/2020 5:44 4/28/2020 9:45 4:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC368267 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/27/2020 19:45 4/28/2020 9:37 13:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC368441 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 4/28/2020 8:07 4/28/2020 9:18 1:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC368284 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/27/2020 21:56 4/28/2020 9:41 11:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC368296 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/27/2020 23:40 4/28/2020 10:00 10:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC368363 HDN210 PILATE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 4/28/2020 10:15 13:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored but no RCA provided INC368363 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 4/28/2020 10:15 13:03:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDN210 Cascaded Restored with the main site INC368363 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 4/27/2020 21:12 4/28/2020 10:15 13:03:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDN210 Cascaded Restored with the main site INC368527 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 4/28/2020 8:32 4/28/2020 11:02 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but team didn't provide the RCA INC368582 HAIDN008 Belle-Plaine Nord ZTE 2G+3G C Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil sensor faulty OK Oil sensor replaced INC368582 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN299 KALIMET Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN211 MILOT Nord Ericsson 2G B Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN208 LIMBE Nord Ericsson 2G A Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN317 LAMNY Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN260 PREVAL Nord Ericsson 2G B Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368582 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/28/2020 10:59 4/28/2020 12:10 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back on air with the main site INC368536 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 8:40 4/28/2020 12:47 4:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but team didn't provide the RCA INC368707 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 4/28/2020 12:29 4/28/2020 13:05 0:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO300 Cascaded Restored with the main site INC368707 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 4/28/2020 12:29 4/28/2020 13:05 0:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO300 Cascaded Restored with the main site INC368707 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 4/28/2020 12:29 4/28/2020 13:05 0:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO300 Cascaded Restored with the main site INC368381 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 4/27/2020 23:32 4/28/2020 13:25 13:53:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and restarted INC368278 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 4/27/2020 21:05 4/28/2020 14:00 16:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tan empty Fuel Delivery Delay Team added fuel INC368629 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 4/28/2020 12:49 4/28/2020 16:06 3:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored but no RCA provided INC368629 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 4/28/2020 12:49 4/28/2020 16:06 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC274 Cascaded Recovered with the main site INC368724 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 4/28/2020 13:15 4/28/2020 15:12 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with no intervention INC368746 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 9:38 4/28/2020 16:47 7:09:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Back seal and front seal faulty Need to be justified 1\gal of coolant added INC368746 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 9:38 4/28/2020 16:47 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Restored with the main site INC368746 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 4/28/2020 9:38 4/28/2020 16:47 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Restored with the main site INC368746 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 4/28/2020 9:38 4/28/2020 16:47 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Restored with the main site INC368746 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 4/28/2020 9:38 4/28/2020 16:47 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Restored with the main site INC368650 HDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 4/28/2020 14:57 4/28/2020 17:03 2:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored by itself INC368650 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:57 4/28/2020 17:03 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Back on air with the main site INC368650 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 4/28/2020 14:57 4/28/2020 17:03 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Back on air with the main site Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368292 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/27/2020 23:24 4/28/2020 11:48 19:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site affected by HDO388 Cascaded Back up with the main site INC368292 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4/28/2020 11:48 20:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site affected by HDO388 Cascaded Back up with the main site INC368292 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4/28/2020 11:48 21:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site affected by HDO388 Cascaded Back up with the main site INC368292 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/27/2020 23:24 4/28/2020 11:48 22:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site affected by HDO388 Cascaded Back up with the main site INC368738 HDO342 FOND_NEGRE Ouest Ericsson 2G A Talkpool 4/28/2020 13:56 4/28/2020 17:57 23:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 4/28/2020 10:40 24:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 4/28/2020 9:37 25:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC368444 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/28/2020 8:02 4/28/2020 9:56 26:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified alarm is cleared by itself INC368620 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 4/28/2020 12:16 4/28/2020 18:16 27:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC368725 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/28/2020 13:12 4/28/2020 18:20 28:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 18:23:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 00:23:50 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 7 4 2 5 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 10 ZTE 4 4 1 0 4 Huawei 4 4 4 0 4 Network 18 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 0 1 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 135:06:10 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 53:14:10 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 42:44:10 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 33:26:10 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 32:45:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 22:17:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 10:43 AM , ETR to be provided by them, INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 11:35:10 Power Generator failure (Indeterminate) Refueling done , now power team is requested. ETR not yet available INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 7:35:10 Power Generator failure (Indeterminate) Access blocked to non-payment , follow is ongoing INC368778 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 16:33 3:48:10 Power Power Failure (Indeterminate) TP is not able to provide an update. INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G A Talkpool 4/28/2020 17:15 3:06:10 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 3:03:10 Power Generator failure (Indeterminate) Team on the way back to the site. New ETA will be shared soon INC368903 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G B Talkpool 4/28/2020 18:00 2:21:10 Power Generator failure (Indeterminate) Team is on the site for corrective INC368817 HDS247 LOMOND Nippes Ericsson 2G A Talkpool 4/28/2020 18:38 1:43:10 Power Generator failure (Indeterminate) Team is waiting for access INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 18:38 1:43:10 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368819 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 18:49 1:32:10 Power Power Failure (Indeterminate) Team has been informed; ETA 8:55 pm. INC368819 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 18:49 1:32:10 Dependent Affected by the power issue at the main site Affected by HDO293 INC368824 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/28/2020 19:24 0:57:10 Power Power Failure (Indeterminate) Team has been informed; ETA 9:40 pm. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 0:22:10 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 19:23:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 01:23:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3541:03:22 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 375:21:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 247:28:22 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 128:37:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 126:32:22 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 73:03:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 72:38:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 59:08:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 34:58:22 RBS RBS Fault (DTRU failure) Faulty DTRU, Spare not yet available ETR to be provided. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 18:48:22 RBS RBS Fault (Indeterminate) Sector B down. Team has been reminded for a feedback. More update will be shared soon. ETA still not yet available INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 0:31:22 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 20:18:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 02:18:07 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 2 2 4 13 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 9 ZTE 2 2 0 0 2 Huawei 2 2 2 0 2 Network 13 6 3 0 13 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 2 0 0 0 13 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 137:01:16 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 55:09:16 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 44:39:16 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 35:21:16 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 34:40:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 13:30:16 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 15AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 9:30:16 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368778 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 16:33 5:43:16 Power Power Failure (Indeterminate) Anew Team is informed, ETA 10:15PM INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G A Talkpool 4/28/2020 17:15 5:01:16 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 4:58:16 Power Generator failure (Indeterminate) A false alert regarding that the site was back in service has been mentioned. ETA is still pending from TP team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 18:38 3:38:16 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 2:17:16 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G A Talkpool 4/28/2020 21:16 1:00:16 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 22:23:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 04:23:41 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 2 3 5 16 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 11 ZTE 2 2 0 0 2 Huawei 3 3 3 0 3 Network 16 7 4 0 16 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 0 0 16 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 139:06:19 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 57:14:19 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 46:44:19 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 37:26:19 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 36:45:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 15:35:19 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 05AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 11:35:19 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G A Talkpool 4/28/2020 17:15 7:06:19 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 7:03:19 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 18:38 5:43:19 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 4:22:19 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G A Talkpool 4/28/2020 21:16 3:05:19 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 2:25:19 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 1:28:19 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 1:08:19 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 0:51:19 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 22:25:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 04:25:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3544:05:24 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 378:23:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 250:30:24 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 131:39:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 129:34:24 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368836 HGA021 ARNAULD Nippes Ericsson 3G A Talkpool 4/23/2020 14:51 129:34:24 RBS RBS Fault (Indeterminate) Team is working on site INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 76:05:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 75:40:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 62:10:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 21:50:24 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 3:33:24 RBS RBS Fault (Indeterminate) Sector S affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 21:22 3:03:24 RBS RBS Fault (RRU failure) Faulty RRU. Spare part not yet available. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Apr 28 23:12:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 05:12:52 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 11 2 7 5 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 2 2 0 0 2 Huawei 7 8 8 1 9 Network 23 12 9 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 0 6 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 139:54:55 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 58:02:55 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 47:32:55 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 38:14:55 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 37:33:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 16:23:55 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 15AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 12:23:55 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G A Talkpool 4/28/2020 17:15 7:54:55 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 7:51:55 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 18:38 6:31:55 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 5:10:55 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G A Talkpool 4/28/2020 21:16 3:53:55 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 3:13:55 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 2:16:55 Power Power Failure (Indeterminate) Team is informed, ETA 1:35 AM. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 1:56:55 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 1:39:55 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368842 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 0:49:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 11h36 PM. Feedback expected from them INC368842 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 0:49:55 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO433 DIGUE PROBY Ouest Huawei 2G C O&M_Fuel 4/29/2020 0:20 0:49:55 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 0:49:55 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C O&M_Fuel 4/29/2020 0:20 0:49:55 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368950 HDC230 BOUCAN_CARRE Centre Ericsson 2G C Talkpool 4/29/2020 0:23 0:46:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC368950 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G C Talkpool 4/29/2020 0:23 0:46:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC230 INC368858 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 0:35 0:34:55 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided INC368858 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 0:35 0:34:55 Dependent Affected by the power issue at the main site Affected by HDO554 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 01:19:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 07:19:15 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 14 2 7 7 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 1 0 19 ZTE 2 2 0 0 2 Huawei 6 8 8 1 9 Network 22 13 9 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 0 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 142:03:11 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 60:11:11 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 49:41:11 Power Generator failure (Indeterminate) Assessement is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 40:23:11 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 39:42:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G A Talkpool 4/28/2020 8:46 18:32:11 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 15AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 14:32:11 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G A Talkpool 4/28/2020 17:15 10:03:11 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 10:00:11 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G A Talkpool 4/28/2020 18:38 8:40:11 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 7:19:11 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G A Talkpool 4/28/2020 21:16 6:02:11 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 5:22:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 4:25:11 Power Power Failure (Indeterminate) Team is informed, ETA expired new ETA to be provided. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 4:05:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 3:48:11 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368842 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 2:58:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 11h36 PM. Feedback expected from them INC368842 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 2:58:11 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO433 DIGUE PROBY Ouest Huawei 2G C O&M_Fuel 4/29/2020 0:20 2:58:11 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 2:58:11 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C O&M_Fuel 4/29/2020 0:20 2:58:11 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368858 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 0:35 2:43:11 Power Power Failure (Indeterminate) Team is informed, ETA expired new ETA to be provided. INC368858 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 0:35 2:43:11 Dependent Affected by the power issue at the main site Affected by HDO554 INC368860 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/29/2020 0:56 2:22:11 Power Power Failure (Indeterminate) Talkpool is not managing his team to attend the site. ETA: Till now cannot be determinate due to team unreachable INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 2:08:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368868 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/29/2020 1:29 1:49:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 1:47:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC368956 HDO443 COTTIN BADIGUE Ouest Ericsson 2G C Talkpool 4/29/2020 1:50 1:28:11 Power Power Failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA: 7h15 AM INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G A Talkpool 4/29/2020 1:55 1:23:11 Power Generator failure (Indeterminate) TP is unable to update the TT now. ETA is still expected. INC368871 HDO418 MAROSE Ouest Ericsson 2G A Talkpool 4/29/2020 1:55 1:23:11 Dependent Affected by the power issue at the main site Affected by HDO413 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 01:22:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 07:22:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3547:02:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 381:20:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 253:27:16 RBS RBS Fault (RUS failure) Faulty RUS01B3.replaced but faulty, a new one is requested. Next update to share when available INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 134:36:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 132:31:15 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 79:02:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 78:37:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 65:07:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 24:47:15 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 6:30:16 RBS RBS Fault (Indeterminate) Sector S affected. Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h30 AM INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 21:22 6:00:16 RBS RBS Fault (RRU failure) Faulty RRU. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Nippes Ericsson 3G A Talkpool 4/28/2020 21:28 5:54:16 RBS RBS Fault (RUS failure) RRUS01D1 is faulty, spare needed, Follow up is ongoing for the spare. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 02:12:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 08:12:04 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 9 2 14 8 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 20 ZTE 2 4 0 0 4 Huawei 7 8 8 1 9 Network 22 16 9 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 0 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 142:55:59 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 61:03:59 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 50:33:59 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 41:15:59 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 40:34:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 19:24:59 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 15AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 15:24:59 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 10:55:59 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 10:52:59 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 9:32:59 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 8:11:59 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/28/2020 21:16 6:54:59 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 6:14:59 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 5:17:59 Power Power Failure (Indeterminate) Access issue, the watchman is unreachable follow up is ongoing by the site inspector. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 4:57:59 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 4:40:59 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368842 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 3:50:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 11h36 PM. Feedback expected from them INC368842 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 3:50:59 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO433 DIGUE PROBY Ouest Huawei 2G C O&M_Fuel 4/29/2020 0:20 3:50:59 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 3:50:59 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C O&M_Fuel 4/29/2020 0:20 3:50:59 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368858 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 0:35 3:35:59 Power Power Failure (Indeterminate) Team is working on site. INC368858 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 0:35 3:35:59 Dependent Affected by the power issue at the main site Affected by HDO554 INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 3:00:59 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368868 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/29/2020 1:29 2:41:59 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 2:39:59 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 AM INC368956 HDO443 COTTIN BADIGUE Ouest Ericsson 2G C Talkpool 4/29/2020 1:50 2:20:59 Power Power Failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA: 7h15 AM INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 2:15:59 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, no ETA provided yet INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO413 INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 3:12 0:58:59 Power Generator failure (Indeterminate) Portable genset is out of fuel, new update is expected INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 0:52:59 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC368881 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4/29/2020 3:25 0:45:59 Power Generator failure (Indeterminate) Team is informed, ETA: 6:15 AM INC368868 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/29/2020 3:26 0:44:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 04:43:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 10:43:24 +0000 Subject: [Rantt] NOC hourly report at 06:00 AM Message-ID: Hello All, Received the NOC hourly report done at 06:00 AM Sites off air by Class Class A B C D Total Total 7 2 14 10 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 22 ZTE 2 4 0 0 4 Huawei 7 6 6 0 7 Network 22 14 7 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 0 6 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 145:27:10 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 63:35:10 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 53:05:10 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 43:47:10 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 43:06:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 21:56:10 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 15AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 17:56:10 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 13:27:10 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 13:24:10 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 12:04:10 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 10:43:10 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/28/2020 21:16 9:26:10 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 8:46:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 7:49:10 Power Power Failure (Indeterminate) Access issue, the watchman is unreachable follow up is ongoing by the site inspector. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 7:29:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 7:12:10 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368842 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 6:22:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 11h36 PM. Feedback expected from them INC368842 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 6:22:10 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO433 DIGUE PROBY Ouest Huawei 2G C O&M_Fuel 4/29/2020 0:20 6:22:10 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 6:22:10 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C O&M_Fuel 4/29/2020 0:20 6:22:10 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 5:32:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368868 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/29/2020 1:29 5:13:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 5:11:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 AM (Expired). New update expected within 30mn (6h20 AM) INC368956 HDO443 COTTIN BADIGUE Ouest Ericsson 2G C Talkpool 4/29/2020 1:50 4:52:10 Power Power Failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA: 7h15 AM INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 4:47:10 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 7:30 AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 4:47:10 Dependent Affected by the power issue at the main site Affected by HDO413 INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 3:12 3:30:10 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 7:30 AM INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 3:24:10 Power Power Failure (Indeterminate) Site is located in a unsafe area, team will reach the site at 6:20 AM. INC368881 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4/29/2020 3:25 3:17:10 Power Generator failure (Indeterminate) Team is informed, ETA: 6:15 AM INC368868 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/29/2020 3:26 3:16:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC368885 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/29/2020 3:48 2:54:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368975 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 5:40 1:02:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 04:47:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 10:47:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3550:26:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 384:44:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 256:51:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already collected in will be sent in the region this morning. ETR to be provided INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 138:00:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 135:55:28 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 82:26:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 82:01:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 68:31:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 28:11:28 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and will be sent today. ETR to be provided INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 9:54:28 RBS RBS Fault (Indeterminate) Sector S affected. Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h30 AM INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 21:22 9:24:28 RBS RBS Fault (RRU failure) RRU suspected faulty. Team will return on the site to continue the troubleshooting. ETA: 7h30 AM INC368836 HGA021 ARNAULD Nippes Ericsson 3G A Talkpool 4/28/2020 21:28 9:18:28 RBS RBS Fault (RUS failure) RRUS01D1 is faulty, spare needed, Follow up is ongoing for the spare. INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/29/2020 3:12 3:34:28 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling at 7:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 05:18:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 11:18:21 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 29th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 29th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 145:57:46 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 64:05:46 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 53:35:46 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 44:17:46 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 43:36:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 22:26:46 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, Tomorrow they will try to find another one, new update is expected at 7: 15AM INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 18:26:46 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 13:57:46 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 13:54:46 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h15 AM INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 12:34:46 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/28/2020 19:59 11:13:46 Power Power Failure (Indeterminate) Site will be back in service with commercial power(EDH). INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/28/2020 21:16 9:56:46 Power Generator failure (Indeterminate) Site is located on island, team cannot access it for tonight. ETA:8:00 AM INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 9:16:46 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 8:19:46 Power Power Failure (Indeterminate) Access issue, the watchman is unreachable follow up is ongoing by the site inspector. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 7:59:46 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 7:42:46 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368842 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 6:52:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 4/28/2020 at 11h36 PM. Feedback expected from them INC368842 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 6:52:46 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO433 DIGUE PROBY Ouest Huawei 2G C O&M_Fuel 4/29/2020 0:20 6:52:46 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 6:52:46 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368842 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C O&M_Fuel 4/29/2020 0:20 6:52:46 Dependent Affected by Fuel issue at the main site The site will be back in service once the issue solved at HDO307 INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 6:02:46 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368868 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/29/2020 1:29 5:43:46 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 5:41:46 Power Power Failure (Indeterminate) Team is on the site for corrective. Site is suspected running out of fuel. Awaiting for confirmation INC368956 HDO443 COTTIN BADIGUE Ouest Ericsson 2G C Talkpool 4/29/2020 1:50 5:22:46 Power Power Failure (Indeterminate) Unsafe area. Team will reach the site this morning. ETA: 7h15 AM INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 5:17:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 7:30 AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 5:17:46 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 3:12 4:00:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 7:30 AM INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 3:54:46 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC368881 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4/29/2020 3:25 3:47:46 Power Generator failure (Indeterminate) Team is informed, ETA: 6:15 AM, expired, team is unreachable, new update is expected INC368868 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/29/2020 3:26 3:46:46 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC368885 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/29/2020 3:48 3:24:46 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368975 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 5:40 1:32:46 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368900 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 6:45 0:27:46 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3550:52:46 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 385:10:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 257:17:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already collected in will be sent in the region this morning. ETR to be provided INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 138:26:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 136:21:46 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 82:52:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 82:27:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 68:57:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 28:37:46 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and will be sent today. ETR to be provided INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 10:20:46 RBS RBS Fault (Indeterminate) Sector S affected. Talkpool is not managing his team to attend the site. They are clamming unsafe area. ETA: 7h30 AM INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 21:22 9:50:46 RBS RBS Fault (RRU failure) RRU suspected faulty. Team will return on the site to continue the troubleshooting. ETA: 7h30 AM INC368836 HGA021 ARNAULD Nippes Ericsson 3G A Talkpool 4/28/2020 21:28 9:44:46 RBS RBS Fault (RUS failure) RRUS01D1 is faulty, spare needed, Follow up is ongoing for the spare. INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/29/2020 3:12 4:00:46 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling at 7:30 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368817 HDS247 LOMOND Nippes Ericsson 2G A Talkpool 4/28/2020 18:38 4/28/2020 20:15 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp, Gasket head cylinder faulty. OK Team added 1 gal of coolant INC368847 HDO360 SAINT_ETIENNE Ouest Ericsson 2G A Talkpool 4/28/2020 22:44 4/29/2020 0:12 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascade Back in service with the main site. INC368847 HDO424 TROUIN Ouest Ericsson 2G A Talkpool 4/28/2020 22:44 4/29/2020 0:12 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascade Back in service with the main site. INC368847 HDS319 DEKOUZE Sud-Est Ericsson 2G A Talkpool 4/28/2020 22:44 4/29/2020 0:12 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascade Back in service with the main site. INC368847 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G A Talkpool 4/28/2020 22:44 4/29/2020 0:12 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascade Back in service with the main site. INC368657 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/28/2020 17:12 4/28/2020 21:28 4:16:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 2 gallons and half have been added then genset restarted INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 4/28/2020 22:12 24:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC368903 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G B Talkpool 4/28/2020 18:00 4/28/2020 21:17 3:17:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) 2 rectifiers faulty OK Last feedback is expected from field team INC368860 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/29/2020 0:56 4/29/2020 2:48 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back without any intervention INC368824 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/28/2020 19:24 4/28/2020 21:40 2:16:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK dc low voltage/charge over current due to actuator desajusted/Team adjusted it INC368819 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 18:49 4/28/2020 21:48 2:59:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to faulty battery OK The genset has been restarted with an external battery INC368819 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 18:49 4/28/2020 21:48 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Site is back on air once issue solved at the main site. INC368778 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 16:33 4/28/2020 22:39 6:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with no intervention INC368931 HAIDO504 SANTO_13 Port-au-Prince Huawei 2G+3G C Talkpool 4/28/2020 22:02 4/29/2020 0:08 2:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Team just starting the genset. INC368847 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:40 4/29/2020 0:12 1:32:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to faulty battery OK fail to start due to starter battery issue / Genset started with the technician's car battery INC368847 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/28/2020 22:40 4/29/2020 0:12 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO 236 Cascaded Site is back on air once issue solved at the main site. INC368847 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/28/2020 22:40 4/29/2020 0:12 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO 236 Cascaded Site is back on air once issue solved at the main site. INC368847 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:40 4/29/2020 0:12 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO 236 Cascaded Site is back on air once issue solved at the main site. INC368858 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 0:35 4/29/2020 4:53 4:18:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature, radiator dirty Need to be justified Radiator cleaned and 1 gal. of coolant added INC368858 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 0:35 4/29/2020 4:53 4:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Site back on air with no intervention INC368890 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/29/2020 4:36 4/29/2020 6:35 1:59:00 4:00:00 Compliant Power Generator Failure (Under speed) (Underspeed) OK Underspeed ,Low fuel level and low voltage CM has made. INC368890 HIDO105 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 4:36 4/29/2020 6:35 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO597 Cascaded Site back on air with no intervention INC368890 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 4:36 4/29/2020 6:35 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO597 Cascaded Site back on air with no intervention Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368337 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 4/27/2020 16:36 4/28/2020 14:40 22:04:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Sector C affected due to low voltage Need to be justified The sector is back in service once the voltage reached the max value with the sunrise INC368357 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 4/27/2020 20:40 4/29/2020 2:58 30:18:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found blocked Need to be justified A power reset has been performed and a reload from BSC side INC368125 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 2G A Talkpool 4/27/2020 10:25 4/29/2020 2:34 40:09:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Indeterminate Need to be justified Last feedback is expected from field team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 06:39:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 12:39:50 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 5 2 14 6 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 3 3 0 0 3 Huawei 4 4 4 1 4 Network 26 11 4 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 1 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 147:22:11 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 65:30:11 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 55:00:11 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 45:42:11 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 45:01:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 23:51:11 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, they will try to find another one, new update is expected. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 19:51:11 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 15:22:11 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 15:19:11 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. Waiting for ETR INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 13:59:11 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 19:59 12:38:11 RBS RBS Fault (Indeterminate) After power restored, 2G remains down, TX team is informed and they will check the site this morning. INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/28/2020 21:16 11:21:11 Power Generator failure (Indeterminate) Team is working on the site. INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 10:41:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 9:44:11 Power Power Failure (Indeterminate) Access is available; team will reach the site at 8:45. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 9:24:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 9:07:11 Power Power Failure (Indeterminate) ETA 7:00 am expired; more update is still expected from TP. INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 7:27:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 7:06:11 Power Power Failure (Indeterminate) Site is suspected running out of fuel. Awaiting for confirmation INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 6:42:11 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 4/27/2020 ETR expired, new ETR not provided yet. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 6:42:11 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 3:12 5:25:11 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 8:45 AM INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 5:19:11 Power Power Failure (Indeterminate) ETA 7:20 am expired; more update is still expected from TP. INC368975 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 5:40 2:57:11 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369001 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/29/2020 7:30 1:07:11 Power Power Failure (Indeterminate) Team has been dispatched , ETA 11:00 AM INC368984 HAIDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 7:34 1:03:11 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 0:48:11 Dependent Affected by the power issue at the main site Affected by HGA008. INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 0:48:11 Power Power Failure (Indeterminate) Team is already informed but the ETA is not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 06:41:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 12:41:30 +0000 Subject: [Rantt] Recall: NOC hourly report at 08:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 08:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Apr 29 06:41:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 12:41:58 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 5 2 14 6 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 3 3 0 0 3 Huawei 4 4 4 1 4 Network 26 11 4 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 1 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 147:26:12 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 65:34:12 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 55:04:12 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 45:46:12 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 45:05:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 23:55:12 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, they will try to find another one, new update is expected. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 19:55:12 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 15:26:12 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 15:23:12 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. Waiting for ETR INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 14:03:12 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368914 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 19:59 12:42:12 RBS RBS Fault (Indeterminate) After power restored, 2G remains down, TX team is informed and they will check the site this morning. INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/28/2020 21:16 11:25:12 Power Generator failure (Indeterminate) Team is working on the site. INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 10:45:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 9:48:12 Power Power Failure (Indeterminate) Access is available; team will reach the site at 8:45. INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 9:28:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 9:11:12 Power Power Failure (Indeterminate) ETA 7:00 am expired; more update is still expected from TP. INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 7:31:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 7:10:12 Power Power Failure (Indeterminate) Site is suspected running out of fuel. Awaiting for confirmation INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 6:46:12 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 4/27/2020 ETR expired, new ETR not provided yet. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 6:46:12 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/29/2020 3:12 5:29:12 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 8:45 AM INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 5:23:12 Power Power Failure (Indeterminate) ETA 7:20 am expired; more update is still expected from TP. INC368975 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 5:40 3:01:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369001 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/29/2020 7:30 1:11:12 Power Power Failure (Indeterminate) Team has been dispatched , ETA 11:00 AM INC368984 HAIDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 7:34 1:07:12 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 0:52:12 Dependent Affected by the power issue at the main site Affected by HGA008. INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 0:52:12 Power Power Failure (Indeterminate) Team is already informed but the ETA is not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 07:26:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 13:26:46 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 2 12 4 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 0 0 16 ZTE 3 3 0 0 3 Huawei 4 4 4 1 4 Network 23 11 4 1 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 4 0 1 2 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 148:09:16 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 66:17:16 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 55:47:16 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 46:29:16 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 45:48:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 24:38:16 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, they will try to find another one, new update is expected. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 20:38:16 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 16:09:16 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 16:06:16 Power Generator failure (Indeterminate) Team is working on site INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 14:46:16 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368651 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 19:59 13:25:16 RBS RBS Fault (Indeterminate) The commercial power(EDH) is restored; but the 2G remains down. RAN TP team support requested, follow-up is ongoing to reach the site. INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 11:28:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 10:31:16 Power Power Failure (Indeterminate) ETA 8:45 am expired; team request 30 mns more to reach the site. INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 9:54:16 Power Power Failure (Indeterminate) ETA 7:00 am expired; the new ETA is scheduled for 9:35 am. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 7:53:16 Power Power Failure (Indeterminate) Site is suspected running out of fuel. Awaiting for confirmation INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 7:29:16 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 4/27/2020 new ETR not provided yet. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 7:29:16 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/29/2020 3:12 6:12:16 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling at 4/27/2020 ETR expired, new ETR: 9:45 AM INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 6:06:16 Power Power Failure (Indeterminate) ETA 7:20 am expired; more update is still expected from TP. INC369001 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/29/2020 7:30 1:54:16 Power Power Failure (Indeterminate) Team has been dispatched , ETA 11:00 AM INC368984 HAIDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 7:34 1:50:16 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 1:35:16 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 1:35:16 Dependent Affected by Fuel issue at the main site Affected by HGA008 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 07:30:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 13:30:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3553:08:58 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 387:26:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 259:33:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already collected in will be sent in the region this morning. ETR to be provided INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 140:42:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 138:37:58 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 85:08:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 84:43:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 71:13:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 30:53:58 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and will be sent today. ETR to be provided INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 12:36:58 RBS RBS Fault (Indeterminate) Sector S affected. Team is on site working INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 10:15:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 1:39:58 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 1:39:58 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 1:39:58 Dependent Affected by the power issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 1:26:58 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 0:28:58 RBS RBS Fault (Indeterminate) Team is already informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 07:31:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 13:31:03 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 09:20:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 15:20:09 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 12 5 11 6 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 17 3 0 29 ZTE 2 3 0 0 3 Huawei 1 2 2 0 2 Network 21 22 5 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 3 0 2 16 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 150:02:51 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 68:10:51 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 57:40:51 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 48:22:51 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC367927 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C O&M Fuel 4/27/2020 11:36 47:41:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 4/27/2020 at 11:48 AM. ETR will be provided. INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 26:31:51 Power Generator failure (Indeterminate) Team Looking for the genset backup, but they didn't find any, they will try to find another one, new update is expected. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 22:31:51 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 16:39:51 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368651 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/28/2020 19:59 15:18:51 RBS RBS Fault (Indeterminate) The commercial power(EDH) is restored; but the 2G remains down. RAN TP team support requested, follow-up is ongoing to reach the site. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 9:46:51 Power Power Failure (Indeterminate) Fuel theft , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 9:22:51 Fuel Generator failure (Fuel issue) Talkpool refuse to managed the team to reach the site INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 9:22:51 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369001 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/29/2020 7:30 3:47:51 Power Power Failure (Indeterminate) Team has been dispatched , New ETA 12:30 PM INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 3:28:51 Power Generator failure (Indeterminate) Talkpool refuse to managed the team to reach the site INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 3:28:51 Dependent Affected by Fuel issue at the main site Affected by HGA008 INC369016 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 2:13:51 Power Generator failure (Indeterminate) Talkpool refuse to managed the team to reach the site INC369016 HDO358 PETIT_GOAVE Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO383 LA_ HATTE _II Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA002 MIRAGOANE Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 2:13:51 Dependent Affected by the power issue at the main site Affected by HGA005 INC369015 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G B Talkpool 4/29/2020 9:10 2:07:51 Power Generator failure (Indeterminate) Rectifiers faulty , spares requested , waiting for next update INC369119 HDC169 MORNE_DUPUY Artibonite Ericsson 2G C Talkpool 4/29/2020 9:32 1:45:51 RBS RBS Fault (Indeterminate) TX team has been informed , ETA 13:00 INC369119 HDC172 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 9:32 1:45:51 Dependent Affected by RBS issue on main site Attached to HDC169 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 1:33:51 Power Generator failure (Indeterminate) Team has been informed. ETA 12:00 PM INC369029 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 10:02 1:15:51 Power Power Failure (Indeterminate) Team has been informed; ETA 11:30 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 10:42:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 16:42:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3556:21:39 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 390:39:39 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 262:46:39 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already . Spare already collected and sent to the region . ETR to be provided INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 143:55:39 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 141:50:39 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 88:21:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 87:56:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368404 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 74:26:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 34:06:39 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 4:52:39 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 4:52:39 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 4:52:39 Dependent Affected by the power issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 4:39:39 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 3:41:39 RBS RBS Fault (Indeterminate) Team is not managed the team to reach the site INC369042 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 4/29/2020 10:13 2:28:39 RBS RBS Fault (Indeterminate) Team is not managed the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 12:36:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 18:36:40 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 11 5 9 5 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 18 4 0 25 ZTE 2 3 0 0 3 Huawei 1 2 2 0 2 Network 20 23 6 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 0 15 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 153:19:14 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 4/26/2020 15:07 71:27:14 Fuel Generator failure (Fuel issue) EPOWER needs to be rectified by Talkpool before being refueled by Fuel team. Next update will be provided once available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 60:57:14 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 51:39:14 Power Generator failure (Indeterminate) Team cannot reach the site , due to unsafe area. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 25:48:14 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 19:56:14 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 13:03:14 Power Power Failure (Indeterminate) Fuel theft , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 12:39:14 Fuel Generator failure (Fuel issue) Talkpool refuse to managed the team to reach the site INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 12:39:14 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 6:45:14 Power Generator failure (Indeterminate) Talkpool refuse to managed the team to reach the site INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 6:45:14 Dependent Affected by Fuel issue at the main site Affected by HGA008 INC369016 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 5:30:14 Power Generator failure (Indeterminate) Team was informed but until now no concrete information is provided by concerned team. INC369016 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO383 LA_ HATTE _II Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA002 MIRAGOANE Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 5:30:14 Dependent Affected by the power issue at the main site Affected by HGA005 INC369015 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G B Talkpool 4/29/2020 9:10 5:24:14 Power Generator failure (Indeterminate) Rectifiers faulty , spares requested , waiting for next update INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 4:50:14 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 2:41:14 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC369150 HAIDO032 BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 11:54 2:40:14 Power Power Failure (Indeterminate) Team is working on site. INC369171 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 12:52 1:42:14 Power Generator failure (Indeterminate) Talkpool refuse to managed the team to reach the site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 12:39:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 18:39:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3558:18:19 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 392:36:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 264:43:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already . Spare already collected and sent to the region . ETR to be provided INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 145:52:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 143:47:19 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 90:18:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 89:53:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 76:23:19 RBS RBS Fault (Indeterminate) Sector C remains down after power issue solved . TX Team is already dispatched . ETA to be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 36:03:19 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 15:25:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 6:49:19 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 6:49:19 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 6:49:19 Dependent Affected by the power issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 6:36:19 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 5:38:19 RBS RBS Fault (Indeterminate) Team is on the way . ETA:3h20 PM INC369171 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 4/29/2020 12:52 1:46:19 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC369078 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 13:30 1:08:19 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :4 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 12:41:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 18:41:10 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC369177 HAIDO103 SUN_AUTO Port-au-Prince Huawei Talkpool 4/29/2020 13:08 1:32:00 Power Power Failure (Indeterminate) Team has been informed; ETA 3:15 pm. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 14:14:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 20:14:20 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 11 6 11 6 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 20 5 0 28 ZTE 2 2 0 0 2 Huawei 0 4 4 0 4 Network 19 26 9 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 15 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 154:56:56 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/26/2020 15:07 73:04:56 Power Generator failure (Indeterminate) Site remains down after refuelling, power team is requested. ETA not provided yet. INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 62:34:56 Power Generator failure (Indeterminate) Assessement is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 27:25:56 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 21:33:56 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 14:40:56 Power Power Failure (Indeterminate) Fuel theft , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 14:16:56 Fuel Generator failure (Fuel issue) Talkpool refuse to managed the team to reach the site INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 14:16:56 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 8:22:56 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested. ETA not provided yet. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 8:22:56 Dependent Affected by Fuel issue at the main site Affected by HGA008 INC369016 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 7:07:56 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site. INC369016 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO383 LA_ HATTE _II Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA002 MIRAGOANE Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 7:07:56 Dependent Affected by the power issue at the main site Affected by HGA005 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 6:27:56 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 4:18:56 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 4:18:56 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC369170 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G C Talkpool 4/29/2020 12:40 3:31:56 Power Generator failure (Indeterminate) Team has been informed. ETA 4:30 PM INC369171 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 12:52 3:19:56 Power Generator failure (Indeterminate) Team is working on the site. INC369119 HDC319 NIRVA Centre Huawei 2G+3G+LTE D Talkpool 4/29/2020 13:41 2:30:56 Power Generator failure (Indeterminate) Team has been informed , ETA 4:30 PM INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 2:11:56 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369092 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 14:41 1:30:56 Power Power Failure (Indeterminate) Team has been informed; ETA 5:20 pm. INC369097 HDN303 FONTAINE Nord Huawei 2G+3G+LTE B Talkpool 4/29/2020 14:58 1:13:56 Power Generator failure (Indeterminate) Team has been informed , ETA 5:30 PM INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 1:04:56 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 16:34:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 22:34:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3562:12:23 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 396:30:23 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 268:37:23 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already . Spare already collected and expected to be replaced by tomorrow(4/29/2020). INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 149:46:23 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 147:41:23 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 94:12:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 93:47:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 80:17:23 RBS RBS Fault (Indeterminate) Sector C remains down after power issue solved . TX Team is already dispatched . ETA:7h28 AM INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 39:57:23 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 19:19:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 10:43:23 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 10:43:23 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 10:43:23 Dependent Affected by the power issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 10:30:23 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 9:32:23 RBS RBS Fault (Indeterminate) Team is on site working INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 4:12:23 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7h20 PM INC369198 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/29/2020 14:52 3:40:23 RBS RBS Fault (Indeterminate) No power issue found , TX team is already dispatched. ETA to be provided INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 2:34:23 RBS RBS Fault (Indeterminate) Team is already dispatched. ETA:7h30 PM INC369332 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/29/2020 17:10 1:22:23 RBS RBS Fault (RBS Software failure) 3G down due to License issue. BSC team is informed to make the follow up. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 16:34:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 22:34:34 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 17:09:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Apr 2020 23:09:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 29th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 29th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 157:49:58 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 65:27:58 Power Generator failure (Indeterminate) Assessement is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 30:18:58 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 24:26:58 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 17:33:58 Power Power Failure (Indeterminate) Fuel theft , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 17:09:58 Fuel Generator failure (Fuel issue) Talkpool refuse to managed the team to reach the site INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 17:09:58 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 11:15:58 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested. ETA not provided yet. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 11:15:58 Dependent Affected by Fuel issue at the main site Affected by HGA008 INC369016 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 10:00:58 Power Generator failure (Indeterminate) Talkpool refuse to managed the team to reach the site INC369016 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO383 LA_ HATTE _II Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA002 MIRAGOANE Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369016 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 10:00:58 Dependent Affected by the power issue at the main site Affected by HGA005 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 9:20:58 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 7:11:58 Power Generator failure (Indeterminate) Team still working on the site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 5:04:58 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 3:57:58 Power Power Failure (Indeterminate) TP refuses to send a team to reach the site for corrective action. INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 2:54:58 Power Generator failure (Indeterminate) Team still working on the site. INC369198 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 4/29/2020 16:48 2:16:58 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA not yet available INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 1:36:58 Power Power Failure (Indeterminate) TP is not able to provide more update. INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 1:36:58 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 1:36:58 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 1:36:58 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 17:36 1:28:58 Power Power Failure (Indeterminate) TP is not able to provide more update. INC369345 HAIDO013 DIQUINI_PLAZA CARREFOUR ZTE 2G+3G+LTE A Talkpool 4/29/2020 18:04 1:00:58 Power Power Failure (Indeterminate) Team has been informed; ETA 7:40 pm. INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 0:20:58 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3562:44:58 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 397:02:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 269:09:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already . Spare already collected and expected to be replaced by tomorrow(4/29/2020). INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 150:18:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 148:13:58 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 94:44:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 94:19:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 80:49:58 RBS RBS Fault (Indeterminate) Sector C remains down after power issue solved . TX Team is already dispatched . ETA:7h28 AM INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 40:29:58 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 19:51:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 11:15:58 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 11:15:58 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 11:15:58 Dependent Affected by the power issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 11:02:58 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 10:04:58 RBS RBS Fault (Indeterminate) Team is on site working INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 4:44:58 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7h20 PM INC369198 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/29/2020 14:52 4:12:58 RBS RBS Fault (Indeterminate) No power issue found , TX team is already dispatched. ETA to be provided INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 3:06:58 RBS RBS Fault (Indeterminate) Team is already dispatched. ETA:7h30 PM INC369332 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 4/29/2020 17:10 1:54:58 RBS RBS Fault (RBS Software failure) 3G down due to License issue. BSC team is informed to make the follow up. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369075 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 4/29/2020 13:24 4/29/2020 14:24 1:00:00 4:00:00 Compliant Power Generator failure (High temperature) Dirty radiator. OK 1 gallon of coolant added. INC367735 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/27/2020 10:55 4/29/2020 16:26 53:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC369150 HAIDO032 BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 11:54 4/29/2020 14:25 2:31:00 4:00:00 Compliant Power Generator Failure (Overheat) Fan belt broken OK Fan belt has been replaced; and 1/2 gallon of coolant added. INC369071 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 12:57 4/29/2020 13:51 0:54:00 4:00:00 Compliant Power Generator Failure (Overheat) Dirty radiator/ Faulty starter battery Need to be justified 1 gallon of coolant added. INC369029 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 10:02 4/29/2020 13:10 3:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) mechanical fuel pump not adjusted OK Mechanical fuel pump has been adjusted by Team. INC369137 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 10:53 4/29/2020 12:56 2:03:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start/ Faulty battery starter OK Genset has been restarted with another battery. INC369051 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 11:06 4/29/2020 12:28 1:22:00 4:00:00 Compliant Power Generator Failure (Overheat) Water leakage in the radiator OK 1 gallon of coolant added and genset was started in auto mode. INC368861 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 4/29/2020 3:18 4/29/2020 10:20 7:02:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Dirty radiator/ Faulty starter battery Need to be justified 1 gallon of coolant added. INC368984 HAIDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 7:34 4/29/2020 9:20 1:46:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start/ Faulty battery starter OK Genset has been restarted with another battery. INC368937 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 22:53 4/29/2020 9:43 10:50:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Low battery/ breaker tripped Need to be justified Battery has been charged and breaker was reset. INC368900 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 6:45 4/29/2020 9:43 2:58:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start/ starter battery connection loose OK Connection has been adjusted INC368944 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/28/2020 23:30 4/29/2020 9:31 10:01:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset running out of fuel Need to be justified Fuel added in the portable genset. INC369092 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 14:41 4/29/2020 16:45 2:04:00 4:00:00 Compliant Power Generator Failure (Overheat) Water leakage in the radiator OK 1 gallon of coolant added and genset was started in auto mode. INC368881 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4/29/2020 3:25 4/29/2020 7:37 4:12:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to creeping dirty Need to be justified Creeping cleaned and genset restarted. INC368925 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/28/2020 21:16 4/29/2020 10:46 13:30:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery starter failure Ok Team restart genset with another battery INC368963 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 4/29/2020 3:12 4/29/2020 9:30 6:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel Need to be justified 3 gallons of fuel have been added to the portable generator INC368792 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/28/2020 17:15 4/29/2020 10:25 17:10:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar site system Need to be justified Solar site, site is up by the sunrise INC368449 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 4/28/2020 8:46 4/29/2020 14:20 29:34:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Refueling added. Bleed and restart genset. INC369171 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/29/2020 12:52 4/29/2020 15:30 2:38:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel Need to be justified 10 gallons of fuel have been added to the portable generator INC369316 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/29/2020 16:20 4/29/2020 18:03 1:43:00 4:00:00 Compliant Power Generator failure (Indeterminate Indeterminate OK No intervention site back in service by itself INC369316 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/29/2020 16:20 4/29/2020 18:03 1:43:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDS201 Cascaded Back in service with the main site INC367779 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 4/26/2020 15:07 4/29/2020 17:49 74:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC369170 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G C Talkpool 4/29/2020 12:40 4/29/2020 18:29 5:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC369233 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/29/2020 16:52 4/29/2020 17:19 0:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC368657 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 4/28/2020 17:12 4/28/2020 21:28 4:16:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 2 gallons and half have been added then genset restarted INC368285 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 4/27/2020 22:04 4/28/2020 22:12 24:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC368903 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G B Talkpool 4/28/2020 18:00 4/28/2020 21:17 3:17:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) 2 rectifiers faulty OK Last feedback is expected from field team INC368860 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/29/2020 0:56 4/29/2020 2:48 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back without any intervention INC368842 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 4/29/2020 7:46 7:26:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC368842 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 4/29/2020 7:46 7:26:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO307 Cascaded Affected by HDO307 INC368842 HAIDO433 DIGUE PROBY Ouest Huawei 2G C O&M_Fuel 4/29/2020 0:20 4/29/2020 7:46 7:26:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO307 Cascaded Affected by HDO307 INC368842 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 4/29/2020 0:20 4/29/2020 7:46 7:26:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO307 Cascaded Affected by HDO307 INC368842 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G C O&M_Fuel 4/29/2020 0:20 4/29/2020 7:46 7:26:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO307 Cascaded Affected by HDO307 INC368885 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/29/2020 3:48 4/29/2020 8:47 4:59:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system Failed OK Site restored with sunrise INC368868 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/29/2020 1:29 4/29/2020 8:51 7:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system Failed Need to be justified Site restored with sunrise INC368868 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/29/2020 3:26 4/29/2020 8:51 5:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected HDC360 Cascaded Restored with the main site INC368956 HDO443 COTTIN BADIGUE Ouest Ericsson 2G C Talkpool 4/29/2020 1:50 4/29/2020 8:59 7:09:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start Need to be justified Genset restarted with another battery INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 4/29/2020 10:47 11:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system Failed Need to be justified Site restored with sunrise INC368975 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 5:40 4/29/2020 9:40 4:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored with sunrise INC368863 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 1:10 4/29/2020 10:20 9:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored with sunrise INC368795 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 4/28/2020 17:18 4/29/2020 10:41 17:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA not yet added INC369020 HDC222 GASON_PA_CHITA Centre Ericsson 2G C Talkpool 4/29/2020 9:23 4/29/2020 11:51 2:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored with commercial power INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 9:32 4/29/2020 11:38 2:06:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system Failed OK Site restored with sunrise INC368930 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/28/2020 21:56 4/29/2020 10:47 12:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system Failed Need to be justified Site restored with sunrise INC369001 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 4/29/2020 7:30 4/29/2020 14:37 7:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Emergency floating alarm / fuse faulty Need to be justified Fuse bypass and restarted INC369119 HDC169 MORNE_DUPUY Artibonite Ericsson 2G C Talkpool 4/29/2020 9:32 4/29/2020 15:15 5:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Power issue Need to be justified Output power increase to 10 INC369119 HDC172 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 9:32 4/29/2020 15:15 5:43:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC169 Need to be justified Restored with the main site INC369015 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G B Talkpool 4/29/2020 9:10 4/29/2020 14:39 5:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC369183 HDC319 NIRVA Centre Ericsson 2G D Talkpool 4/29/2020 13:41 4/29/2020 17:43 4:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) RBS not powered Need to be justified RBS boosted and genset restarted INC369097 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 4/29/2020 14:58 4/29/2020 17:22 2:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without no intervention INC369227 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE B Talkpool 4/29/2020 16:24 4/29/2020 17:45 1:21:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) LTU freeze OK Power reset made on the LTU INC369235 HDC301 ESTERE BEACH Artibonite Ericsson 2G B Talkpool 4/29/2020 16:54 4/29/2020 17:55 1:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without no intervention Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC368632 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 4/28/2020 21:22 4/29/2020 9:45 12:23:00 4:00:00 Not Compliant RBS RBS Fault (PDU Issue) PDU Connector issue Need to be justified Connector redone INC368831 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 4/28/2020 20:52 4/29/2020 10:30 13:38:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found blocked OK RUS was reset and Soft reload was performed INC369042 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 4/29/2020 10:13 4/29/2020 14:00 3:47:00 4:00:00 Compliant Transmission Transmission (E1 Cable issue) Loose Contact on the E1 Cable OK E1 Cable issue fixed INC369078 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 4/29/2020 13:30 4/29/2020 17:50 4:20:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found blocked OK RUS was reset and Soft reload was performed INC369204 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 4/29/2020 15:28 4/29/2020 17:38 2:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site back up Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 18:22:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 00:22:25 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 2 8 9 3 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 2 0 14 ZTE 2 2 0 0 2 Huawei 6 6 6 1 6 Network 20 13 8 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 2 5 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 159:04:35 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 66:42:35 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 31:33:35 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 25:41:35 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 18:48:35 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 18:24:35 Fuel Generator failure (Fuel issue) Talkpool refuse to manage the team to reach the site INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 18:24:35 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 12:30:35 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 12:30:35 Dependent Affected by Fuel issue at the main site Affected by HGA008 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 10:35:35 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 8:26:35 Power Generator failure (Indeterminate) Team still working on the site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 6:19:35 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 5:12:35 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 4:09:35 Power Generator failure (Indeterminate) Team still working on the site. INC369198 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 4/29/2020 16:48 3:31:35 RBS RBS Fault (Indeterminate) Team is on the site for corrective INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 2:51:35 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 2:51:35 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 2:51:35 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 2:51:35 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 17:36 2:43:35 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 1:35:35 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach it tomorrow at the morning. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 1:27:35 Power Power Failure (Solar System failure) Site will be up with the sunrise. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 19:21:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 01:21:27 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC369379 HAIDN007 RUE_19_20C Nord ZTE A Talkpool 4/29/2020 20:52 0:27:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 19:21:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 01:21:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3565:00:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 399:18:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 271:25:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 replaced but faulty, a new one is already . Spare already collected and expected to be replaced by tomorrow(4/29/2020). INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 152:34:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 150:29:16 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 97:00:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 96:35:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 83:05:16 RBS RBS Fault (Indeterminate) Sector C remains down after power issue solved. Talkpool is not managing his team to reach the site on time. ETA cannot be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 42:45:16 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/28/2020 23:13 22:07:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 13:31:16 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 13:31:16 Dependent Affected by the power issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 13:31:16 Dependent Affected by the power issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 13:18:16 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 12:20:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty an follow up is ongoing for the replacement. ETR not yet available INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 7:00:16 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA cannot be determinate till now. INC369198 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/29/2020 14:52 6:28:16 RBS RBS Fault (Indeterminate) TX team was on the site and confirmed that the issue is related to power. Power team was informed INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 5:22:16 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 20:34:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 02:34:38 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 8 8 3 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 13 ZTE 1 1 0 0 1 Huawei 8 9 9 2 9 Network 21 13 10 2 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 4 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 161:16:40 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 68:54:40 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 33:45:40 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 27:53:40 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 21:00:40 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 20:36:40 Fuel Generator failure (Fuel issue) Talkpool refuse to managed the team to reach the site INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 20:36:40 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 14:42:40 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested. ETA is still expected not provided yet. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 12:47:40 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 10:38:40 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 8:31:40 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 7:24:40 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 5:03:40 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 5:03:40 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 5:03:40 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 5:03:40 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 17:36 4:55:40 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 3:47:40 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach it tomorrow at the morning. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 3:39:40 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 2:39:40 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 2:36:40 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369275 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 20:54 1:37:40 Power Power Failure (Indeterminate) Team is informed, ETA 11:00PM INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 0:51:40 Power Power Failure (Solar System failure) The site will be back in service at sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 22:14:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 04:14:13 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 9 11 4 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 16 ZTE 2 4 2 1 4 Huawei 7 11 11 1 11 Network 21 18 14 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 1 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 162:55:34 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 70:33:33 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 35:24:33 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 29:32:34 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 22:39:33 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 22:15:34 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 22:15:34 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 16:21:34 Transmission Transmission (Indeterminate) Talkpool reports TX team on the region is unreachable, tomorrow morning they will send another team to check the site, ETR is expected INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 14:26:34 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 12:17:34 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 10:10:33 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 9:03:33 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 8:00:34 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Update is expected from them INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 6:42:34 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 6:42:34 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 6:42:34 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 6:42:34 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 17:36 6:34:34 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 5:26:34 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach it tomorrow at the morning. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 5:18:33 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 4:18:34 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 4:15:34 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 2:30:33 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 1:57:34 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369264 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 4/29/2020 22:18 1:52:33 Power Generator Failure (Starter battery failure) Team has left the site to take one in another site to solve he issue. More feedback is expected from them INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 1:33:33 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369394 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/29/2020 22:52 1:18:34 Power Generator failure (Indeterminate) Site is located in Island, team cannot access it at night, ETA:8:00AM INC369251 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 22:52 1:18:34 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369406 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/29/2020 22:54 1:16:33 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369406 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/29/2020 22:54 1:16:33 Dependent Affected by the power issue at the main site Affected by HDO658 INC369397 HAIDO186 PETITE PLACE CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 0:38:33 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 22:17:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 04:17:34 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. ? There are no sites currently running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 22:27:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 04:27:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3568:06:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 402:24:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 155:40:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 153:35:36 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 100:06:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 99:41:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 86:11:36 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 45:51:36 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 16:37:36 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 16:37:36 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 16:37:36 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 16:24:36 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 15:26:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty an follow up is ongoing for the replacement. ETR not yet available INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 10:06:36 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA cannot be determinate till now. INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 8:28:36 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Apr 29 23:23:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 05:23:15 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 11 8 11 4 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 16 ZTE 2 4 2 1 4 Huawei 7 14 14 1 14 Network 21 21 17 2 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 1 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 164:06:49 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 71:44:49 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 36:35:49 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 30:43:49 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 23:50:49 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 23:26:49 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 23:26:49 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 17:32:49 Transmission Transmission (Indeterminate) Talkpool reports TX team on the region is unreachable, tomorrow morning they will send another team to check the site, ETR is expected INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 15:37:49 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 13:28:49 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 11:21:49 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 10:14:49 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 9:11:49 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Access issue, Inspector has been informed. INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 7:53:49 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 7:53:49 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 7:53:49 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 7:53:49 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 17:36 7:45:49 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 6:37:49 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach it tomorrow at the morning. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 6:29:49 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 5:29:49 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 5:26:49 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 3:41:49 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 3:08:49 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 2:44:49 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369394 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/29/2020 22:52 2:29:49 Power Generator failure (Indeterminate) Site is located in Island, team cannot access it at night, ETA:8:00AM INC369251 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 22:52 2:29:49 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369406 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/29/2020 22:54 2:27:49 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369406 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/29/2020 22:54 2:27:49 Dependent Affected by the power issue at the main site Affected by HDO658 INC369397 HAIDO186 PETITE PLACE CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 1:49:49 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369286 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 1:30:49 Power Power Failure (Indeterminate) Team has been dispatched, ETA not provided. INC369286 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 1:30:49 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 1:30:49 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 1:30:49 Dependent Affected by the power issue at the main site Affected by HDO274 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 01:06:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 07:06:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3570:45:38 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 405:03:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 158:19:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 156:14:38 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 102:45:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 102:20:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 88:50:38 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 48:30:38 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 19:16:38 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 19:16:38 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 19:16:38 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 19:03:38 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 18:05:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty an follow up is ongoing for the replacement. ETR not yet available INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 12:45:38 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA cannot be determinate till now. INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 11:07:38 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 01:11:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 07:11:31 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. ? There are no sites currently running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 01:21:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 07:21:37 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 10 9 13 4 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 18 ZTE 2 5 3 0 5 Huawei 7 13 13 1 13 Network 21 21 17 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 1 9 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 166:04:53 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 73:42:53 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 38:33:53 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 32:41:53 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 25:48:53 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 25:24:53 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 25:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 19:30:53 Transmission Transmission (Indeterminate) Talkpool reports TX team on the region is unreachable, tomorrow morning they will send another team to check the site, ETR is expected INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 17:35:53 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 15:26:53 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 13:19:53 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 12:12:53 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 11:09:53 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Access issue, Inspector has been informed. INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 9:51:53 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 9:51:53 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 9:51:53 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 9:51:53 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 17:36 9:43:53 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 8:35:53 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach it tomorrow at the morning. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 8:27:53 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 7:27:53 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 7:24:53 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/29/2020 around 7:00 AM INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 5:39:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 5:06:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 4:42:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369394 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/29/2020 22:52 4:27:53 Power Generator failure (Indeterminate) Site is located in Island, team cannot access it at night, ETA:8:00AM INC369397 HAIDO186 PETITE PLACE CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 3:47:53 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369286 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 3:28:53 Power Power Failure (Indeterminate) Access issue, follow up is ongoing by the site inspector. INC369286 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 3:28:53 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 3:28:53 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 3:28:53 Dependent Affected by the power issue at the main site Affected by HDO274 INC369504 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 1:28 1:51:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15AM. INC369427 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 1:55 1:24:53 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369427 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/30/2020 1:55 1:24:53 Dependent Affected by the power issue at the main site Affected by HDO661 INC369427 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 1:55 1:24:53 Dependent Affected by the power issue at the main site Affected by HDO661 INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 0:47:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 02:21:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 08:21:06 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 14 9 15 6 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 1 0 22 ZTE 2 7 5 1 7 Huawei 6 15 15 2 15 Network 21 27 21 3 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 1 12 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 167:04:01 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 74:42:01 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 39:33:01 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 33:41:01 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 26:48:01 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 26:24:01 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 26:24:01 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 20:30:01 Transmission Transmission (Indeterminate) Talkpool reports TX team on the region is unreachable, tomorrow morning they will send another team to check the site, ETR is expected INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 20:30:01 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 18:35:01 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 16:26:01 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 14:19:01 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 13:12:01 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 12:09:01 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Access issue, Inspector has been informed. INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 10:51:01 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 10:51:01 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 10:51:01 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 10:51:01 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/29/2020 17:36 10:43:01 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 9:35:01 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach it tomorrow at the morning. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 9:27:01 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 8:27:01 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/30/2020 around 7:00 AM INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 8:24:01 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/30/2020 around 7:00 AM INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 6:39:01 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 6:06:01 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 5:42:01 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369394 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/29/2020 22:52 5:27:01 Power Generator failure (Indeterminate) Site is located in Island, team cannot access it at night, ETA:8:00AM INC369397 HAIDO186 PETITE PLACE CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 4:47:01 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369286 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 4:28:01 Power Power Failure (Indeterminate) Technician left without waiting for the site inspector who was on the way to provide him the access INC369286 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 4:28:01 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 4:28:01 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 4:28:01 Dependent Affected by the power issue at the main site Affected by HDO274 INC369504 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 1:28 2:51:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15AM. INC369427 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 1:55 2:24:01 Power Power Failure (Indeterminate) Team is informed, ETA 7:15AM. INC369427 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/30/2020 1:55 2:24:01 Dependent Affected by the power issue at the main site Affected by HDO661 INC369427 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 1:55 2:24:01 Dependent Affected by the power issue at the main site Affected by HDO661 INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 1:47:01 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR is expected. INC369440 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 3:08 1:11:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15AM. INC369441 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 3:20 0:59:01 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369443 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/30/2020 3:32 0:47:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC369406 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 4/30/2020 3:42 0:37:01 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/30/2020 around 7:00 AM INC369406 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 3:42 0:37:01 Dependent Affected by the power issue at the main site Affected by HDO658 INC369445 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 3:54 0:25:01 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369445 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 4/30/2020 3:54 0:25:01 Dependent Affected by the power issue at the main site Affected by HDO554 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 04:23:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 10:23:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3574:03:06 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 408:21:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 161:37:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 159:32:06 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 106:03:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 105:38:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 92:08:06 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 51:48:06 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368836 HGA021 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/28/2020 9:28 44:55:06 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 22:34:06 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 22:34:06 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 22:34:06 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 22:21:06 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 21:23:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty an follow up is ongoing for the replacement. ETR not yet available INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 16:03:06 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA cannot be determinate till now. INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 14:25:06 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369440 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/30/2020 3:08 3:15:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15AM. INC369453 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/30/2020 5:52 0:31:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 04:24:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 10:24:27 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. ? There are no sites currently running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 05:04:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 11:04:24 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 30th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 30th, 2020 till 7:00 AM > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 169:38:10 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 77:16:10 Power Generator failure (Indeterminate) assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 42:07:10 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 36:15:10 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 29:22:10 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 28:58:10 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 28:58:10 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 23:04:10 Transmission Transmission (Indeterminate) Talkpool reports TX team on the region is unreachable, tomorrow morning they will send another team to check the site, ETR is expected INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 23:04:10 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 21:09:10 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 19:00:10 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 16:53:10 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 15:46:10 Power Power Failure (Indeterminate) TP is not able to provide updates. INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 14:43:10 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Access issue, Inspector has been informed. INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 13:25:10 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 13:25:10 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 13:25:10 Dependent Affected by the power issue at the main site Affected by HDO200 INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 13:25:10 Dependent Affected by the power issue at the main site Affected by HDO200 INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 17:36 13:17:10 Power Power Failure (Indeterminate) Team has been dispatched, ETA expired, new ETA is expected from team. INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 12:09:10 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed at this time. Team will reach this morning. ETA: 7h15 AM INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 12:01:10 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 11:01:10 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/30/2020 around 7:00 AM INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 10:58:10 Power Power Failure (Indeterminate) Unsafe area due to bandits armed. Team will reach the site on 4/30/2020 around 7:00 AM INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 9:13:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 8:40:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 8:16:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369394 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/29/2020 22:52 8:01:10 Power Generator failure (Indeterminate) Site is located in Island, team cannot access it at night, ETA:8:00AM INC369397 HAIDO186 PETITE PLACE CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 7:21:10 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369286 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 7:02:10 Power Power Failure (Indeterminate) Technician left without waiting for the site inspector who was on the way to provide him the access INC369286 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 7:02:10 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 7:02:10 Dependent Affected by the power issue at the main site Affected by HDO274 INC369286 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:51 7:02:10 Dependent Affected by the power issue at the main site Affected by HDO274 INC369504 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 1:28 5:25:10 Power Generator failure (Indeterminate) Team is working on site INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 4:21:10 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR is expected. INC369440 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 3:08 3:45:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:00AM, expired team requested 30mns more, New ETA: 7:10AM INC369441 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 3:20 3:33:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369443 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/30/2020 3:32 3:21:10 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369445 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 3:54 2:59:10 Power Power Failure (Indeterminate) Team is informed, ETA 07:30 AM. INC369445 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 3:54 2:59:10 Dependent Affected by the power issue at the main site Affected by HDO554 INC369447 HAIDS274 MORNE LAZARD Sud ZTE 2G+3G C Talkpool 4/30/2020 4:14 2:39:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:30AM, expired team requested 30mns more, New ETA: 7:10AM INC369514 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/30/2020 4:40 2:13:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 AM INC369515 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 5:28 1:25:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 AM INC369251 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 5:38 1:15:10 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 1:09:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:10AM. INC369518 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G B Talkpool 4/30/2020 5:44 1:09:10 Dependent Affected by the power issue at the main site Affected by HDO385 INC369453 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 5:52 1:01:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h00 AM INC369516 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 6:16 0:37:10 Power Power Failure (Indeterminate) Team is ion site, waiting for access. INC369516 HDO360 SAINT_ETIENNE Ouest Ericsson 2G A Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Affected by HDO236 INC369516 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Affected by HDO236 INC369516 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Affected by HDO236 INC369516 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Affected by HDO236 INC369516 HDS032 MEYER Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Affected by HDO236 INC369516 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Attached to HDO236 INC369516 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Attached to HDO236 INC369516 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/30/2020 6:16 0:37:10 Dependent Affected by the power issue at the main site Attached to HDO236 INC369441 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/30/2020 6:17 0:36:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3574:21:09 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 408:39:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 161:55:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 159:50:09 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 106:21:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 105:56:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 92:26:09 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 52:06:09 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368836 HGA021 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/28/2020 9:28 45:13:09 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 22:52:09 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA007 REYNOLDS Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 22:52:09 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 22:52:09 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 22:39:09 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 21:41:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty an follow up is ongoing for the replacement. ETR not yet available INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 16:21:09 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA cannot be determinate till now. INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 14:43:09 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369440 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/30/2020 3:08 3:33:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15AM. INC369453 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/30/2020 5:52 0:49:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369345 HAIDO013 DIQUINI_PLAZA CARREFOUR ZTE 2G+3G+LTE A Talkpool 4/29/2020 18:04 4/29/2020 20:04 2:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Low oil pressure/front seal/ Burning oil//Team added 1 gal of oil INC369251 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:51 4/29/2020 22:04 2:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC369275 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 20:54 4/29/2020 22:50 1:56:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Stop due starter battery OK Genset restarted with another battery INC369251 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 22:52 4/30/2020 14:57 16:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC369427 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 1:55 4/30/2020 4:43 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC369427 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 4/30/2020 1:55 4/30/2020 4:43 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Back on air with the main site INC369427 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 1:55 4/30/2020 4:43 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Back on air with the main site INC369406 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 3:42 4/30/2020 5:10 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC369406 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 3:42 4/30/2020 5:10 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO658 Cascaded Back on air with the main site INC369016 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power supply modules of Router were found on fault mode Need to be justified Removed faulty suspected power supply module and left router working with only one PWR module. Reset was performed on the active power supply board INC369016 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HDO383 LA_ HATTE _II Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA001 MORNE_BLANC Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA014 AZILE Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA017 CHALON Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA002 MIRAGOANE Nippes Ericsson 3G+LTE A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369016 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 4/29/2020 9:04 4/29/2020 20:21 11:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by GA005 Cascaded Site back on air with the main site INC369256 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 4/29/2020 19:28 4/29/2020 20:21 0:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC369198 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 4/29/2020 16:48 4/29/2020 20:34 3:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC369264 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 4/29/2020 22:18 4/29/2020 23:27 1:09:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK The genset has been started with an external battery Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC364255 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 4/18/2020 13:55 4/29/2020 21:43 271:48:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Need to be justified The faulty RUS has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 06:44:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 12:44:53 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 2 3 15 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 24 ZTE 2 2 0 0 2 Huawei 1 2 2 0 2 Network 20 9 3 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 0 6 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 171:27:57 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 79:05:57 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 43:56:57 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 38:04:57 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 31:11:57 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 30:47:57 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 30:47:57 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 22:58:57 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 20:49:57 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 18:42:57 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 16:32:57 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Access issue, Inspector has been informed. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 13:50:57 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 11:02:57 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 10:29:57 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 10:05:57 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369397 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 9:10:57 Power Power Failure (Indeterminate) A new HPU is on site, acceptance not yet done, follow up is ongoing. INC369504 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 1:28 7:14:57 Power Generator failure (Indeterminate) Team is working on site INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 6:10:57 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR is expected. INC369443 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/30/2020 3:32 5:10:57 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369515 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 5:28 3:14:57 Power Power Failure (Indeterminate) Team is on site working INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 2:58:57 Power Generator failure (Indeterminate) Team is working on site INC369518 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/30/2020 5:44 2:58:57 Dependent Affected by the power issue at the main site Affected by HDO385 INC369458 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:56 1:46:57 Dependent Transmission (Fiber issue) Affected by fiber link SDH028(TURGEAU) - SDH013(JACMEL) INC369458 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 1:46:57 Dependent Transmission (Fiber issue) Affected by fiber link SDH028(TURGEAU) - SDH013(JACMEL) INC369458 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 1:46:57 Dependent Transmission (Fiber issue) Affected by fiber link SDH028(TURGEAU) - SDH013(JACMEL) INC369467 HDO659 FRAGNEAU_VILLE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/30/2020 7:38 1:04:57 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. INC369464 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 0:46:57 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC369464 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 0:46:57 Dependent Affected by the power issue at the main site Will Back up with the main site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 07:19:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 13:19:19 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3576:58:02 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 411:16:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 164:32:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 162:27:02 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 108:58:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 108:33:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 95:03:02 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 54:43:02 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 25:29:02 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G A Talkpool 4/29/2020 7:49 25:29:02 Dependent Affected by the Transmission issue at the main site Affected by HGA008 INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 25:16:02 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 24:18:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty an follow up is ongoing for the replacement. ETR not yet available INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 18:58:02 RBS RBS Fault (Indeterminate) Team is on site INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 17:20:02 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369453 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/30/2020 5:52 3:26:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h 45 AM INC369465 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/30/2020 7:52 1:26:02 Dependent Affected by the Transmission issue at the main site Affected by HDO383 INC369465 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/30/2020 7:52 1:26:02 Dependent Affected by the Transmission issue at the main site Affected by HDO383 INC369458 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 4/30/2020 8:00 1:18:02 Fiber Affected by the Transmission issue at the main site Affected by Fiber cut Turgeau-Jacmel INC369474 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/30/2020 8:24 0:54:02 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA not yet available INC369535 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/30/2020 8:32 0:46:02 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 07:19:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 13:19:59 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 07:42:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 13:42:58 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 3 15 7 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 24 ZTE 2 2 0 0 2 Huawei 1 4 4 0 4 Network 19 11 5 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 0 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 172:25:58 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 80:03:58 Power Generator failure (Indeterminate) Assessement is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 44:54:58 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 39:02:58 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 4/29/2020 1:31 32:09:58 Power Power Failure (Indeterminate) Fuel theft, waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 31:45:58 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portatif genset tomorrow(4/30/2020) ETA: 8:00AM is expired,New ETA is expected. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 31:45:58 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 23:56:58 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 21:47:58 Power Generator failure (Indeterminate) Leakage inside the HPU, new update is expected. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 19:40:58 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 17:30:58 Power Generator failure (Indeterminate) Fuel leakage, Team went to HDS113 to take the spares. Team will be on the site at 10H30 AM INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 14:48:58 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 11:27:58 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC368854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/29/2020 22:37 11:03:58 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369397 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 10:08:58 Power Power Failure (Indeterminate) A new HPU is on site, acceptance not yet done. Concerned team has been informed, and follow-up is ongoing to reach the site. INC369504 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 1:28 8:12:58 Power Generator failure (Indeterminate) Team is working on site INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 7:08:58 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR is expected. INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 3:56:58 Power Generator failure (Indeterminate) Team is working on site INC369518 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/30/2020 5:44 3:56:58 Dependent Affected by the power issue at the main site Affected by HDO385 INC369458 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:56 2:44:58 Dependent Transmission (Fiber issue) Affected by fiber link SDH028(TURGEAU) - SDH013(JACMEL) INC369545 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 2:44:58 Power Generator failure (Indeterminate) Team is informed and they will reach the site before 10H30 AM. INC369545 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 2:44:58 Dependent Affected by the power issue at the main site Affected by HDO356. INC369467 HDO659 FRAGNEAU_VILLE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/30/2020 7:38 2:02:58 Power Power Failure (Indeterminate) Team has been informed, ETA 9:45 am. INC369464 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 1:44:58 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 10H00 AM INC369464 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 1:44:58 Dependent Affected by the power issue at the main site Will Back up with the main site INC369539 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 4/30/2020 7:58 1:42:58 Power Generator failure (Indeterminate) Team is already dispatched . ETA:10h15 AM INC369476 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 8:17 1:23:58 Power Power Failure (Indeterminate) Team has been informed, ETA 10:10 am. INC369536 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 4/30/2020 8:28 1:12:58 Power Generator failure (Indeterminate) Team is Informed, ETA 10:00 AM. INC369480 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 8:37 1:03:58 Power Power Failure (Indeterminate) Team has been informed, ETA 10:10 am. INC369544 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 8:45 0:55:58 Power Generator failure (Indeterminate) Team is informed but the ETA is not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 09:35:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 15:35:21 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 3 11 7 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 20 ZTE 2 2 0 0 2 Huawei 1 7 7 0 7 Network 18 14 8 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 0 8 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 174:18:45 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 81:56:45 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 46:47:45 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/29/2020 1:31 34:02:45 Fuel Generator failure (Fuel issue) Fuel theft reported , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 33:38:45 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM is expired, New ETA 12:00 PM. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 33:38:45 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 25:49:45 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 23:40:45 Power Generator failure (Indeterminate) Team is on site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 21:33:45 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 19:23:45 Power Generator failure (Indeterminate) team is waiting for access INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 16:41:45 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369397 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 12:01:45 Power Power Failure (Indeterminate) A new HPU is on site, acceptance not yet done. Concerned team has been informed, and follow-up is ongoing to reach the site. INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 9:01:45 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR is expected. INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 5:49:45 Power Generator failure (Indeterminate) The thermostatic cage is broken and the radiator is faulty, No spare available for replacement. Follow up is ongoing. INC369518 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 4/30/2020 5:44 5:49:45 Dependent Affected by the power issue at the main site Affected by HDO385 INC369545 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 4:37:45 Power Generator failure (Indeterminate) Team is on site. INC369545 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 4:37:45 Dependent Affected by the power issue at the main site Affected by HDO356 INC369464 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 3:37:45 Power Generator failure (Indeterminate) Team is on site working INC369464 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 3:37:45 Dependent Affected by the power issue at the main site Will Back up with the main site INC369536 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 4/30/2020 8:28 3:05:45 Power Generator failure (Indeterminate) Team is Informed, ETA 10:00 AM is expired due to a car accident new ETA 01:00 PM. INC369544 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 9:26 2:07:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA:1h15 PM INC369544 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/30/2020 9:26 2:07:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA :1h30 PM INC369538 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:44 0:49:45 Power Power Failure (Indeterminate) Team has been informed, ETA 11:55 am. INC369538 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:44 0:49:45 Dependent Affected by the power issue at the main site Affected by HDO025 INC369538 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:44 0:49:45 Dependent Affected by the power issue at the main site Affected by HDO025 INC369601 HDS366 JERICO Sud-Est Ericsson 2G C Talkpool 4/30/2020 10:48 0:45:45 Power Generator failure (Indeterminate) Team is Informed, ETA 1:00 PM. INC369568 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 0:36:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA :1h30 PM INC369569 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 0:36:45 Dependent Affected by the power issue at the main site Will Back up with the main site INC369570 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 0:36:45 Dependent Affected by the power issue at the main site Will Back up with the main site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 10:37:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 16:37:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3580:16:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 414:34:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 167:50:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 165:45:48 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 111:51:48 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 98:21:48 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/28/2020 0:00 60:36:48 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 58:01:48 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare already collected and sent to the region . ETR to be provided INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 28:34:48 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 20:38:48 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369474 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/30/2020 8:24 4:12:48 RBS RBS Fault (RUS failure) RUS01B8 faulty , spare need to be replaced INC369535 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/30/2020 8:32 4:04:48 RBS RBS Fault (Indeterminate) Team has been informed , ETA 12:45 PM INC369587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/30/2020 10:45 1:51:48 Power Power Failure (Solar System failure) The sectors will be restored once the batteries are fully charged INC369579 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/30/2020 11:49 0:47:48 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 10:43:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 16:43:51 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 4/30/20 7:50 4:51:04 Power Power Failure (Indeterminate) The TP team refuses to reach the site; pretending unsafe area. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 12:22:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 18:22:48 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 3 6 4 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 1 0 11 ZTE 1 2 1 0 3 Huawei 1 5 5 0 5 Network 13 11 7 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 3 0 0 3 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 177:06:10 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 84:44:10 Power Generator failure (Indeterminate) Assessment is ongoing , ETR to be provided INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/29/2020 1:31 36:50:10 Fuel Generator failure (Fuel issue) Fuel theft reported , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 36:26:10 Fuel Generator failure (Fuel issue) Team was unreachable, Another team will add fuel in the portative genset tomorrow(4/30/2020) ETA: 8:00AM is expired, New ETA is expected. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 36:26:10 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 28:37:10 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 26:28:10 Power Generator failure (Indeterminate) Team is on site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 24:21:10 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369397 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 14:49:10 Power Power Failure (Indeterminate) A new HPU is on site, acceptance not yet done. Concerned team has been informed, and follow-up is ongoing to reach the site. INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 11:49:10 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR 04:30 PM. INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 8:37:10 Power Generator failure (Indeterminate) The thermostatic cage is broken and the radiator is faulty, No spare available for replacement. Follow up is ongoing. INC369544 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 9:26 4:55:10 Power Generator failure (Indeterminate) Team is already dispatched . New ETA:2h45 PM INC369544 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/30/2020 9:26 4:55:10 Power Generator failure (Indeterminate) Team is already dispatched .New ETA :2h30 PM INC369568 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 3:24:10 Power Generator failure (Indeterminate) Team is on site working INC369569 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 3:24:10 Dependent Affected by the power issue at the main site Will Back up with the main site INC369569 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 3:24:10 Dependent Affected by the power issue at the main site Will Back up with the main site INC369617 HAIGA156 GABRIEL Grande-Anse ZTE 2G C Talkpool 4/30/2020 11:35 2:46:10 Power Generator failure (Indeterminate) Talkpol is not able to provide update. INC369588 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 12:09 2:12:10 Power Power Failure (Indeterminate) Unsafe area; TP team refuses to reach the site. INC369639 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 13:20 1:01:10 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 pm. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 12:24:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 18:24:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3582:01:10 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 416:19:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 169:35:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 167:30:10 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 113:36:10 RBS RBS Fault (Indeterminate) Team is working on site INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 100:06:10 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/28/2020 9:28 52:53:10 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 30:19:10 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 22:23:10 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369474 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/30/2020 8:24 5:57:10 RBS RBS Fault (RUS failure) RUS01B8 faulty , spare need to be replaced INC369535 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/30/2020 8:32 5:49:10 RBS RBS Fault (Indeterminate) Team has been informed , New ETA 2:30 PM INC369587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/30/2020 10:45 3:36:10 Power Power Failure (Solar System failure) The sectors will be restored once the batteries are fully charged INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 1:50:10 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 4/30/2020 13:35 0:46:10 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 12:26:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 18:26:40 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 4/30/2020 7:50 6:35:46 Power Power Failure (Indeterminate) The TP team refuses to reach the site; pretending unsafe area. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 14:33:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 20:33:17 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 7 5 5 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 10 4 0 18 ZTE 1 1 0 0 1 Huawei 1 3 3 0 3 Network 14 14 7 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 3 0 1 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 179:16:46 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 86:54:46 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 51:45:46 Power Generator failure (Indeterminate) Access blocked to non-payment. Follow up is ongoing with concerned team INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/29/2020 1:31 39:00:46 Fuel Generator failure (Fuel issue) Fuel theft reported , waiting for next feedback INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 38:36:46 Fuel Generator failure (Fuel issue) Team is on site. INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 38:36:46 Dependent Affected by Fuel issue at the main site Affected by HDO413 INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 30:47:46 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 28:38:46 Power Generator failure (Indeterminate) Team is on site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 26:31:46 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 13:59:46 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team has been informed since 04/30/2020 at 3:31AM, ETR 04:30 PM. INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 10:47:46 Power Generator failure (Indeterminate) The thermostatic cage is broken and the radiator is faulty, No spare available for replacement. Follow up is ongoing. INC369588 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 12:09 4:22:46 Power Power Failure (Indeterminate) Unsafe area; TP team refuses to reach the site. INC369723 HDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 4/30/2020 13:50 2:41:46 Power Generator failure (Indeterminate) Team is informed, ETA 04:30 PM. INC369648 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/30/2020 13:57 2:34:46 Transmission Transmission (Indeterminate) Team is already dispatched .ETA to be provided INC369717 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 14:29 2:02:46 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 pm. INC369658 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 4/30/2020 14:58 1:33:46 Power Generator failure (Indeterminate) Team is already dispatched . ETA:7h30 PM INC369669 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 4/30/2020 15:00 1:31:46 Power Generator failure (Indeterminate) Team is already dispatched .ETA to be provided INC369728 HDN216 PIGNON Nord Ericsson 2G+3G A Talkpool 4/30/2020 15:10 1:21:46 Power Generator failure (Indeterminate) Team is already dispatched .ETA to be provided INC369728 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/30/2020 15:10 1:21:46 Dependent Affected by the power issue at the main site Will Back up with the main site INC369728 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 4/30/2020 15:10 1:21:46 Dependent Affected by the power issue at the main site Will Back up with the main site INC369730 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 15:49 0:42:46 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 0:21:46 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 16:30:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 22:30:54 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 16:29:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 22:29:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3586:08:21 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 420:26:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 173:42:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 171:37:21 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 117:43:21 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 104:13:21 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 BOUGNOTTE_LEOGANE Ouest Ericsson 3G C Talkpool 4/28/2020 9:28 57:00:21 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 34:26:21 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 26:30:21 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/30/2020 10:45 7:43:21 Power Power Failure (Solar System failure) Solar system failure , weather is cloudy and The site will be recovered in the sunshine INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 5:57:21 RBS RBS Fault (Rectifier failure) Rectifier faulty , spare needed INC369645 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 4/30/2020 13:35 4:53:21 Transmission Transmission (Indeterminate) Team is waiting for the access. INC369734 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G C Talkpool 4/30/2020 15:55 2:33:21 Transmission Transmission (Indeterminate) Team is working on the site. INC369757 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/30/2020 17:27 1:01:21 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC369760 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 4/30/2020 17:46 0:42:21 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 17:11:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Apr 2020 23:11:27 +0000 Subject: [Rantt] NOC SITES REPORT updated for this April 30th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this April 30th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 181:49:53 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 89:27:53 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 33:20:53 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 31:11:53 Power Generator failure (Indeterminate) Team is on site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 29:04:53 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 16:32:53 Fuel Generator failure (Fuel issue) Fuel Team is on site. INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 13:20:53 Power Generator failure (Indeterminate) The thermostatic cage is broken and the radiator is faulty, No spare available for replacement.Follow up is ongoing. INC369588 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 12:09 6:55:53 Power Power Failure (Indeterminate) Unsafe area; TP team refuses to reach the site. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 4/30/2020 13:50 5:14:53 Power Generator failure (Indeterminate) Team is informed, ETA 04:30 PM is expired , New ETA 06:30 PM. New ETA is expected. INC369669 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 4/30/2020 15:00 4:04:53 Power Generator failure (Indeterminate) Team is on site working INC369728 HDN216 PIGNON Nord Ericsson 2G+3G A Talkpool 4/30/2020 15:10 3:54:53 Power Generator failure (Indeterminate) Team is on site working INC369728 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 4/30/2020 15:10 3:54:53 Dependent Affected by the power issue at the main site Will be Back up with the main site INC369728 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 4/30/2020 15:10 3:54:53 Dependent Affected by the power issue at the main site Will be Back up with the main site INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 2:54:53 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369746 HDN224 BORGNE Nord Ericsson 2G B Talkpool 4/30/2020 17:06 1:58:53 Power Generator failure (Indeterminate) Team is already dispatched . ETA:7h50 PM INC369746 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 4/30/2020 17:06 1:58:53 Dependent Affected by the power issue at the main site Will Back up with the main site INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 17:11 1:53:53 Power Power Failure (Indeterminate) Unsafe area; TP team refuses to reach the site. INC369689 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G C Talkpool 4/30/2020 17:21 1:43:53 Power Generator failure (Indeterminate) Team is informed, ETA 06:40 PM Is expired, New ETA is expected. INC369689 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 4/30/2020 17:21 1:43:53 Dependent Affected by the power issue at the main site Affected by HDO388 INC369689 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G C Talkpool 4/30/2020 17:21 1:43:53 Dependent Affected by the power issue at the main site Affected by HDO388 INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 1:12:53 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 4/30/2020 ETR expired, new ETR not provided yet. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 1:06:53 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC369801 HDS314 BOKATIK Sud-Est Ericsson 2G C Talkpool 4/30/2020 18:40 0:24:53 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC369776 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 4/30/2020 18:50 0:14:53 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3586:44:53 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 421:02:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 174:18:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 172:13:53 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 118:19:53 RBS RBS Fault (Indeterminate) Team is on the site for CM. INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 104:49:53 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 57:36:53 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 35:02:53 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 27:06:53 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/30/2020 10:45 8:19:53 Power Power Failure (Solar System failure) Solar system failure , weather is cloudy and The site will be recovered in the sunshine INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 6:33:53 RBS RBS Fault (Rectifier failure) Rectifier faulty , spare needed INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 5:29:53 Transmission Transmission (Indeterminate) Team is waiting for the access. INC369734 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/30/2020 15:55 3:09:53 Transmission Transmission (Indeterminate) Team is working on the site. INC369757 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/30/2020 17:27 1:37:53 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC369760 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 4/30/2020 17:46 1:18:53 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/30/2020 17:52 1:12:53 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC369697 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 17:54 1:10:53 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369343 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 4/30/2020 8:00 14:32:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No starter battery Need to be justified GM made and genset has been restarted with another battery. INC369343 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 4/30/2020 8:00 14:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Site is back in service once issue solved at the main site. INC369343 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 4/30/2020 8:00 14:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Site is back in service once issue solved at the main site. INC369343 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 17:28 4/30/2020 8:00 14:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Site is back in service once issue solved at the main site. INC369516 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 6:09 4/30/2020 7:14 1:05:00 4:00:00 Compliant Power Power Failure (E-power system fail) Maintenance alarm OK Alarm has been reset. INC369516 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 6:09 4/30/2020 7:14 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO236 Cascaded Site is back in service once issue solved at the main site. INC369516 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 6:09 4/30/2020 7:14 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO236 Cascaded Site is back in service once issue solved at the main site. INC369516 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/30/2020 6:09 4/30/2020 7:14 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO236 Cascaded Site is back in service once issue solved at the main site. INC369325 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 17:36 4/30/2020 7:30 13:54:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop Need to be justified Alarm has been reset. INC369364 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 19:55 4/30/2020 7:25 11:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty radiator Need to be justified 1 gallon of coolant added, and genset has been restarted. INC369365 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 19:52 4/30/2020 7:44 11:52:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified Portable genset has been refilled INC369200 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/29/2020 15:07 4/29/2020 23:50 8:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC369445 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 3:54 4/30/2020 7:41 3:47:00 4:00:00 Compliant Power Generator failure (High temperature) Dirty radiator OK Radiator has been cleaned and 1 gallon of coolant added. INC369445 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 3:54 4/30/2020 7:41 3:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Site is back in service once issue solved at the main site. INC369467 HDO659 FRAGNEAU_VILLE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/30/2020 7:38 4/30/2020 9:24 1:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Over frequency OK Frequency has been fixed INC369476 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 8:17 4/30/2020 10:42 2:25:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery/ distilled water leakage OK Genset has been restarted with another starter battery. INC369480 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 8:37 4/30/2020 10:42 2:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK All alarms has been reset. INC369538 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/30/2020 10:44 4/30/2020 13:51 3:07:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Main tank empty OK Site has been refilled. INC369538 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/30/2020 10:44 4/30/2020 13:51 3:07:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO025 Cascaded Site is back in service once fuel issue solved at the main site. INC369538 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 4/30/2020 10:44 4/30/2020 13:51 3:07:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO025 Cascaded Site is back in service once fuel issue solved at the main site. INC369610 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 13:57 4/30/2020 14:41 0:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK After refueling has made, genset has been restarted by TP power team. INC369639 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 4/30/2020 13:20 4/30/2020 15:02 1:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fuel leakage OK Fuel leakage has been fixed INC369397 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/29/2020 23:32 4/30/2020 14:11 14:39:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC369717 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 14:29 4/30/2020 17:23 2:54:00 4:00:00 Compliant Power Generator failure (High temperature) Faulty radiator, OK 1 gallon of coolant added, and genset has been restarted. INC369677 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 16:37 4/30/2020 18:16 1:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC369730 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 15:49 4/30/2020 17:55 2:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC369745 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 4/30/2020 16:36 4/30/2020 18:42 2:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC369516 HDO360 SAINT_ETIENNE Ouest Ericsson 2G A Talkpool 4/30/2020 6:16 4/30/2020 7:37 1:21:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDO236. Cascaded Back in service with the main site. INC369516 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 4/30/2020 6:16 4/30/2020 7:37 1:21:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDO236. Cascaded Back in service with the main site. INC369516 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:16 4/30/2020 7:37 1:21:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDO236. Cascaded Back in service with the main site. INC369516 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:16 4/30/2020 7:37 1:21:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDO236. Cascaded Back in service with the main site. INC369516 HDS032 MEYER Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:16 4/30/2020 7:37 1:21:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDO236. Cascaded Back in service with the main site. INC369447 HAIDS274 MORNE LAZARD Sud ZTE 2G+3G C Talkpool 4/30/2020 4:14 4/30/2020 8:07 3:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified adjusted and restart genset INC369440 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 3:08 4/30/2020 9:12 6:04:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel ok 10 gallons of fuel have been added to the portable generator INC369394 HDO339 GROS_MANGLES Ouest Ericsson 2G C Talkpool 4/29/2020 22:52 4/30/2020 10:04 11:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Genset has been restarted with another battery starter. INC369005 HGA008 PAILLANT Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 4/30/2020 11:00 27:11:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified power reset the radio site is up. INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 4/29/2020 7:49 4/30/2020 11:00 27:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA008 Cascaded Back in service with the main site. INC369465 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G C Talkpool 4/30/2020 7:52 4/30/2020 11:00 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA008 Cascaded Back in service with the main site. INC369465 HGA041 BONDEAU Nippes Ericsson 2G C Talkpool 4/30/2020 7:52 4/30/2020 11:00 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA008 Cascaded Back in service with the main site. INC369465 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 4/30/2020 7:52 4/30/2020 11:00 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA008 Cascaded Back in service with the main site. INC368917 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 4/28/2020 18:38 4/30/2020 10:56 40:18:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail OK Solar site, it is up with the sun INC369458 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool 4/30/2020 6:56 4/30/2020 11:02 4:06:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by fiber link SDH028(TURGEAU) - SDH013(JACMEL) Cascaded The site is back in service once the fiber issue solved INC369545 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 4/30/2020 13:12 6:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RBS has been boost INC369545 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 4/30/2020 6:56 4/30/2020 13:12 6:16:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO356 Cascaded Back in service with the main site. INC369253 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/29/2020 18:52 4/30/2020 12:00 17:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to justified site is back in service with sunrise INC369601 HDS366 JERICO Sud-Est Ericsson 2G C Talkpool 4/30/2020 10:48 4/30/2020 12:02 1:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC369215 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 4/29/2020 16:10 4/30/2020 13:06 20:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to justified injector replaced, INC369536 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 4/30/2020 8:28 4/30/2020 14:26 5:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to justified 1 gal oil 1/2 added, made GM restart with another battery INC369617 HAIGA156 GABRIEL Grande-Anse ZTE 2G C Talkpool 4/30/2020 11:35 4/30/2020 14:39 3:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to justified 1 gal oil 1/2 added, restart with another battery INC368871 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 4/30/2020 17:00 39:05:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset out of fuel Need to be justified Fuel added and site back on the air INC368871 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 4/29/2020 1:55 4/30/2020 17:00 39:05:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO413 Cascaded Back in service with the main site. INC369352 HDO443 COTTIN BADIGUE Ouest Ericsson 2G B Talkpool 4/29/2020 18:44 4/30/2020 10:46 16:02:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) E-Power failed to start Need to be justified Genset restarted with an external battery INC369453 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/30/2020 5:52 4/30/2020 13:39 7:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pulley broken Need to be justified Pulley replaced and genset restarted INC369441 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 3:20 4/30/2020 8:10 4:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC369441 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 4/30/2020 6:17 4/30/2020 8:10 1:53:00 4:00:00 Compliant Power Affected by the power issue at the main site affected by HDC360 OK Back up with the main INC369385 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 4/29/2020 21:40 4/30/2020 8:30 10:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC369443 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 4/30/2020 3:32 4/30/2020 8:50 5:18:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC369514 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 4/30/2020 4:40 4/30/2020 7:10 2:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site Back up without intervention. INC369515 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 5:28 4/30/2020 8:48 3:20:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Fan belt broken OK Fan belt replaced INC369389 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 4/29/2020 22:13 4/30/2020 10:13 12:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC369539 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 4/30/2020 8:00 4/30/2020 10:00 2:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to seal issue OK One Gal of oil added INC369549 HDN216 PIGNON Nord Ericsson 2G+3G A Talkpool 4/30/2020 9:52 4/30/2020 10:10 0:18:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site Back up without intervention. INC369549 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 4/30/2020 9:52 4/30/2020 10:10 0:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site affected by HDN216 OK Back up with the main site INC369561 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 4/30/2020 10:32 4/30/2020 10:50 0:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site Back up without intervention. INC369561 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 4/30/2020 10:32 4/30/2020 10:50 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC261 OK Back up with the main site INC369561 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 4/30/2020 10:32 4/30/2020 10:50 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC261 OK Back up with the main site INC369561 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 4/30/2020 10:32 4/30/2020 10:50 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC261 OK Back up with the main site INC369464 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 4/30/2020 12:46 4:50:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator dirty Need to be justified Radiator cleaned INC369464 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 4/30/2020 7:56 4/30/2020 12:46 4:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC311 Cascaded Back up with the main site INC369570 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 4/30/2020 11:04 4/30/2020 12:34 1:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Feedback up is expected From the concerned team INC369725 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 4/30/2020 14:38 4/30/2020 15:43 1:05:00 4:00:00 Compliant Power Power Failure (E-power system fail) E-Power failed to start after EDH Source Switched OFF OK E-Power restarted. INC369725 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 14:38 4/30/2020 15:43 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 OK Back up with the main site INC369725 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 14:38 4/30/2020 15:43 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 OK Back up with the main site INC369725 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 14:38 4/30/2020 15:43 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 OK Back up with the main site INC369725 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 14:38 4/30/2020 15:43 1:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 OK Back up with the main site INC369725 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 14:38 4/30/2020 15:44 1:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) EDH Source Switched OFF OK EDH source switched ON INC369725 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 4/30/2020 14:38 4/30/2020 15:44 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN184 OK Back up with the main site INC369568 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 4/30/2020 14:48 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to seal issue OK 2 Gal of oil added INC369569 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 4/30/2020 14:48 3:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO408 OK Back up with the main site INC369569 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 4/30/2020 10:57 4/30/2020 14:48 3:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO408 OK Back up with the main site INC369544 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 9:26 4/30/2020 15:46 6:20:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to seal issue OK 2 Gal of oil added INC369544 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 4/30/2020 9:26 4/30/2020 15:46 6:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO441 OK Back up with the main site INC368717 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 4/28/2020 12:46 4/30/2020 16:16 51:30:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Starter Battery faulty Access_Owner Genset restarted with an external battery INC368869 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A O&M_fuel 4/29/2020 1:31 4/30/2020 16:16 38:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC369648 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 4/30/2020 13:57 4/30/2020 17:57 4:00:00 4:00:00 Compliant Transmission Transmission (Traffic Node failure) TN frozen Indeterminate OK Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369440 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/30/2020 3:08 4/30/2020 9:12 6:04:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel Need to be justified 10 gallons of fuel have been added to the portable generator INC369005 HGA007 REYNOLDS Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 4/30/2020 11:00 27:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA008 Cascade The site is back in service once the issue solved at HGA008 INC369005 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 4/30/2020 11:00 27:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA008 Cascade The site is back in service once the issue solved at HGA008 INC369005 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 4/29/2020 7:49 4/30/2020 11:00 27:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA008 Cascade The site is back in service once the issue solved at HGA008 INC369465 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 4/30/2020 7:52 4/30/2020 11:00 3:08:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA008 Cascade The site is back in service once the issue solved at HGA008 INC369465 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 4/30/2020 7:52 4/30/2020 11:00 3:08:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA008 Cascade The site is back in service once the issue solved at HGA008 INC369453 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 4/30/2020 5:52 4/30/2020 21:15 15:23:00 4:00:00 Not Compliant Power Generator failure (High temperature) High tem Need to be justified Pulley replaced and Genset has been restarted. INC368392 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 4/25/2020 20:20 4/30/2020 21:20 121:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored after performing soft reload INC369194 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 4/29/2020 14:20 4/30/2020 9:44 19:24:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) Loose contact on E1 cable Need to be justified E1 cable fixed INC369105 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 4/29/2020 9:00 4/30/2020 11:22 26:22:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Need to be justified RUS01B3 Replaced INC369458 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 4/30/2020 8:00 4/30/2020 11:02 3:02:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by Tur-Jac Cascaded Restored with the fiber link INC368417 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 4/28/2020 2:35 4/30/2020 12:35 58:00:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified DTRU replaced INC369474 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 4/30/2020 8:24 4/30/2020 14:24 6:00:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B8 replaced Need to be justified RUS replaced INC369535 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 4/30/2020 8:32 4/30/2020 14:32 6:00:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified DTRU replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 19:05:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 01:05:54 +0000 Subject: [Rantt] NOC hourly report at 09:00 PM Message-ID: Hello All, Received the NOC hourly report done at 09:00 PM Sites off air by Class Class A B C D Total Total 3 5 7 10 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 6 1 0 18 ZTE 2 3 1 0 3 Huawei 0 4 3 0 4 Network 13 13 5 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 0 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 183:49:40 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 91:27:40 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 35:20:40 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 33:11:40 Power Generator failure (Indeterminate) Team is still on site. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 31:04:40 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C O&M fuel 4/30/2020 2:32 18:32:40 Fuel Generator failure (Fuel issue) Fuel Team is on site. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 7:14:40 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369823 HDN216 PIGNON Nord Ericsson 3G A Talkpool 4/30/2020 15:10 5:54:40 RBS RBS Fault (Indeterminate) Power team was on the site before and now the 3G parts remain down. TX team is on the way to reach the site. ETA: Not yet available INC369823 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 4/30/2020 15:10 5:54:40 RBS Affected by RBS issue on main site The site will be back in service once the issue solved at HDN216 INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 4:54:40 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 3:12:40 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 4/30/2020 ETR expired, new ETR not provided yet. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 3:06:40 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 2:53:40 Power Power Failure (Indeterminate) The team cannot reach the site because of the unsafe area, at this time. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 2:21:40 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 1:52:40 Power Generator failure (Indeterminate) Site will be up with the sunrise. INC369817 HDO034 SEGUY Port-au-Prince Huawei 2G+3G B Talkpool 4/30/2020 19:27 1:37:40 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369782 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/30/2020 19:29 1:35:40 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h00 PM INC369782 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 19:29 1:35:40 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDN251 INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 1:34:40 Power Generator failure (Indeterminate) Team is waiting for access INC369788 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 1:08:40 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h00 PM INC369788 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 4/30/2020 19:56 1:08:40 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC252 INC369788 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 1:08:40 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC252 INC369788 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 1:08:40 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC252 INC369824 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 20:00 1:04:40 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 0:57:40 Power Power Failure (Solar System failure) The site will be back at sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 19:22:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 01:22:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3589:00:32 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 423:18:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 176:34:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 174:29:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 120:35:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 107:05:32 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 59:52:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 37:18:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 29:22:32 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/30/2020 10:45 10:35:32 Power Power Failure (Solar System failure) Solar system failure , weather is cloudy and The site will be recovered at the sunrise INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 8:49:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 7:45:32 Transmission Transmission (Indeterminate) Team is waiting for access. INC369757 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/30/2020 17:27 3:53:32 Transmission Transmission (Indeterminate) Team is waiting for access INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/30/2020 17:52 3:28:32 Power Power Failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369697 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 0:48:32 RBS RBS Fault (Indeterminate) Team has been informed. ETA not provided yet. INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 0:25:32 RBS RBS Fault (Indeterminate) Team has been informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 19:26:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 01:26:42 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC369901 BAMBOO_HOTEL Port-au-Prince Huawei A Talkpool 4/30/2020 20:12 0:50:43 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 20:58:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 02:58:49 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 1 2 13 11 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 5 0 0 24 ZTE 2 3 1 0 3 Huawei 0 0 0 0 0 Network 13 8 1 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 2 7 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 185:42:13 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 93:20:13 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 37:13:13 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 35:04:13 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now, update is expected INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 20:25:13 Power Generator failure (Indeterminate) After refuelling site remain down, power team has been informed, ETA to be provided INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 9:07:13 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369823 HDN216 PIGNON Nord Ericsson 3G A Talkpool 4/30/2020 15:10 7:47:13 RBS RBS Fault (Indeterminate) Power team was on the site before and now the 3G parts remain down. TX team is on the way to reach the site. ETA: Not yet available INC369823 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 4/30/2020 15:10 7:47:13 RBS Affected by RBS issue on main site The site will be back in service once the issue solved at HDN216 INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 6:47:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 5:05:13 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 4:59:13 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 3:45:13 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 3:27:13 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369788 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 3:01:13 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h00 PM (Expired). Feedback expected within 30mn (11h30 PM) INC369788 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 4/30/2020 19:56 3:01:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC252 INC369788 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 3:01:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC252 INC369788 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 3:01:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC252 INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 2:50:13 Power Power Failure (Solar System failure) The site will be back at sunrise INC369793 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:08 2:49:13 Power Generator failure (Indeterminate) Team is informed, ETA: 12:15AM INC369779 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:08 2:49:13 Power Generator failure (Indeterminate) Tx Tx team is working on site INC369916 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/30/2020 21:04 1:53:13 Power Generator failure (Indeterminate) Team is working on site INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 1:32:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 7h15 AM INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 1:32:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 1:21:13 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 1:21:13 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS352 MACARY Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 1:21:13 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 1:21:13 Dependent Affected by the power issue at the main site Affected by HDS351 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 22:24:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 04:24:54 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 5 10 11 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 1 0 22 ZTE 2 3 1 0 3 Huawei 2 7 7 0 10 Network 12 13 9 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 0 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 187:08:48 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 94:46:48 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 38:39:48 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 36:30:48 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now, update is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 34:23:48 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 21:51:48 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:15AM INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 10:33:48 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 8:13:48 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 6:31:48 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 6:25:48 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 6:12:48 Power Power Failure (Indeterminate) The team cannot reach the site because of the unsafe area, at this time. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 5:40:48 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 5:11:48 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 4:53:48 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369824 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 20:00 4:23:48 Power Power Failure (Indeterminate) Team is informed, ETA 12:45AM. INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 4:16:48 Power Power Failure (Solar System failure) The site will be back at sunrise INC369918 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:18 3:05:48 Power Power Failure (Indeterminate) Team is informed, ETA 11:30PM. 30mns more is requested. INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 2:58:48 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 7h15 AM INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 2:58:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 2:47:48 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:20AM INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 2:47:48 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 2:47:48 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 2:47:48 Dependent Affected by the power issue at the main site Affected by HDS351 INC369903 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 2:38:48 Power Power Failure (Indeterminate) Team is informed, ETA 12:25PM. INC369903 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 2:38:48 Dependent Affected by the power issue at the main site Affected by HAIDO274 INC369903 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 2:38:48 Dependent Affected by the power issue at the main site Affected by HAIDO274 INC369903 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 2:38:48 Dependent Affected by the power issue at the main site Affected by HAIDO274 INC369928 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 22:14 2:09:48 Power Power Failure (Indeterminate) Team is informed, ETA 12:15AM. INC369937 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 23:01 1:22:48 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC369940 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/30/2020 23:04 1:19:48 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 8h00 AM INC369856 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 23:10 1:13:48 Power Power Failure (Indeterminate) Team will reach to the site after solving the problem at HDO280 INC369941 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 23:17 1:06:48 Power Generator Failure(Flexible muffler) Faulty flexible muffler. Team will arrive on it this morning. But TX was already alerted for further investigation. ETA: 7h15 AM INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 0:58:48 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 0:56:48 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 0:40:48 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 22:27:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 04:27:13 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. ? There is no site currently running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 22:50:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 04:50:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3592:30:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 426:48:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 180:04:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 177:59:16 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 124:05:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 110:35:16 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 63:22:16 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 40:48:16 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 32:52:16 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 4/30/2020 10:45 14:05:16 Power Power Failure (Solar System failure) Solar system failure , weather is cloudy and The site will be recovered at the sunrise INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 12:19:16 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 11:15:16 Transmission Transmission (Indeterminate) Talkpool is unable to share update for this site now, update is expected INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/30/2020 17:52 6:58:16 Power Power Failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 4:18:16 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. New update is expected INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 3:55:16 RBS RBS Fault (Indeterminate) Team will fix this issue tomorrow(1/05/2020) ETA: 8:00AM INC369837 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 3:14:16 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDS361 INC369837 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 3:14:16 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 3:14:16 Dependent Affected by the power issue at the main site Affected by HDS351 INC369938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/30/2020 23:01 1:49:16 RBS RBS Fault ( High temperature) Team was on site and close the cabinet door which is faulty but due to an heavy rain they cannot open it. They will continue with the troubleshoot after the rain Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Apr 30 23:14:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 05:14:32 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 9 6 10 12 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 1 0 23 ZTE 2 3 1 0 4 Huawei 2 7 7 0 10 Network 12 13 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 0 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 187:57:13 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 95:35:13 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 39:28:13 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 37:19:13 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now due to technician unreachable , new update is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 35:12:13 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 22:40:13 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:15AM INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 11:22:13 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 9:02:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 7:20:13 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 7:14:13 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 7:01:13 Power Power Failure (Indeterminate) The team cannot reach the site because of the unsafe area, at this time. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 6:29:13 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 6:00:13 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 5:42:13 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369824 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 20:00 5:12:13 Power Power Failure (Indeterminate) Team will reach to the site after solving the problem at HDO166 INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 5:05:13 Power Power Failure (Solar System failure) The site will be back at sunrise INC369918 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:18 3:54:13 Power Power Failure (Indeterminate) Team is working on site. INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 3:47:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 7h15 AM INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 3:47:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 3:36:13 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:20AM INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 3:36:13 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 3:36:13 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 3:36:13 Dependent Affected by the power issue at the main site Affected by HDS351 INC369903 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 3:27:13 Power Power Failure (Indeterminate) Team is working on site. INC369903 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 3:27:13 Dependent Affected by the power issue at the main site Affected by HAIDO274 INC369903 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 3:27:13 Dependent Affected by the power issue at the main site Affected by HAIDO274 INC369903 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 3:27:13 Dependent Affected by the power issue at the main site Affected by HAIDO274 INC369928 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 22:14 2:58:13 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC369937 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 23:01 2:11:13 Power Generator failure (Indeterminate) Team has been dispatch, ETA still waiting to provided INC369940 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/30/2020 23:04 2:08:13 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 8h00 AM INC369856 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 23:10 2:02:13 Power Power Failure (Indeterminate) Team will reach to the site after solving the problem at HDO280 INC369923 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/30/2020 23:13 1:59:13 Power Generator failure (Indeterminate) TX Team was on the site first and confirmed that the issue is related to power. They have been informed. ETA: Not yet available INC369941 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 23:17 1:55:13 Power Generator Failure(Flexible muffler) Faulty flexible muffler. Team will arrive on it this morning. But TX was already alerted for further investigation. ETA: 7h15 AM INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 1:47:13 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 1:45:13 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 1:29:13 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369953 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 0:13 0:59:13 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3h30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: